Period
to

The median annual salary for a 2nd/3rd Line Support Analyst was £47,500 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support Analyst
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1206 998 784
Rank change year-on-year -208 -214 +315
Permanent jobs requiring a 2nd/3rd Line Support Analyst 21 13 9
As % of all permanent jobs advertised in the UK 0.012% 0.011% 0.014%
As % of the Job Titles category 0.013% 0.013% 0.015%
Number of salaries quoted 19 10 8
10th Percentile £31,850 £28,500 £25,388
25th Percentile £35,875 £30,000 £26,250
Median annual salary (50th Percentile) £47,500 £34,250 £36,250
Median % change year-on-year +38.69% -5.52% -9.38%
75th Percentile £53,750 £38,938 £40,125
90th Percentile £61,500 £39,100 £45,225
UK excluding London median annual salary £36,000 £30,000 £27,500
% change year-on-year +20.00% +9.09% -21.43%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

2nd/3rd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Analyst in the UK

2nd/3rd Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Analyst.

Salary trend for 2nd/3rd Line Support Analyst in the UK

2nd/3rd Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Analyst over the 6 months to 8 August 2022.

Salary histogram for 2nd/3rd Line Support Analyst in the UK

2nd/3rd Line Support Analyst
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Analyst within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -193 21 £47,500 +46.15% 1
London -183 14 £52,500 +42.86%
UK excluding London -109 7 £36,000 +20.00% 1
Midlands -48 5 £34,000 +13.33%
West Midlands -51 5 £34,000 +13.33%
Work from Home -222 3 £37,000 +23.33% 1
South East -52 2 £37,000 +13.85%

2nd/3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 2nd/3rd Line Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Analyst in the job title.

1 15 (71.43%) Windows
2 14 (66.67%) Active Directory
3 13 (61.90%) Microsoft
4 10 (47.62%) VMware
4 10 (47.62%) Microsoft 365
4 10 (47.62%) Windows 10
5 9 (42.86%) VMware Infrastructure
5 9 (42.86%) DNS
5 9 (42.86%) DHCP
5 9 (42.86%) Citrix
6 8 (38.10%) XenApp
7 7 (33.33%) XenDesktop
7 7 (33.33%) vSphere
7 7 (33.33%) VMware ESXi
7 7 (33.33%) Data Centre
7 7 (33.33%) Banking
8 6 (28.57%) ITIL
9 4 (19.05%) CRM
9 4 (19.05%) SQL
9 4 (19.05%) TCP/IP
9 4 (19.05%) Cisco
9 4 (19.05%) Finance
9 4 (19.05%) Social Skills
9 4 (19.05%) Mobile Device Management
10 3 (14.29%) Azure
10 3 (14.29%) Windows Server 2008
10 3 (14.29%) PowerShell
10 3 (14.29%) Windows Server 2016
10 3 (14.29%) Windows Server 2012
10 3 (14.29%) Firewall

2nd/3rd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (9.52%) SharePoint
2 1 (4.76%) Exchange Server 2010
2 1 (4.76%) MS Exchange
Applications
1 2 (9.52%) Chatbot
1 2 (9.52%) Microsoft Office
Business Applications
1 2 (9.52%) Dynamics CRM
1 2 (9.52%) Fidessa
Cloud Services
1 10 (47.62%) Microsoft 365
2 3 (14.29%) Azure
3 2 (9.52%) Dynamics 365
Communications & Networking
1 9 (42.86%) DHCP
1 9 (42.86%) DNS
2 4 (19.05%) TCP/IP
3 3 (14.29%) Firewall
4 2 (9.52%) FIX Connectivity
5 1 (4.76%) LAN
5 1 (4.76%) WAN
Database & Business Intelligence
1 2 (9.52%) SQL Server
General
1 7 (33.33%) Banking
2 4 (19.05%) Finance
2 4 (19.05%) Social Skills
3 2 (9.52%) Local Government
4 1 (4.76%) Manufacturing
4 1 (4.76%) Retail
Libraries, Frameworks & Software Standards
1 2 (9.52%) .NET
1 2 (9.52%) FIX Protocol
1 2 (9.52%) XMPP
Miscellaneous
1 7 (33.33%) Data Centre
2 2 (9.52%) Eurex
2 2 (9.52%) Housing Association
3 1 (4.76%) iPad
3 1 (4.76%) iPhone
Operating Systems
1 15 (71.43%) Windows
2 10 (47.62%) Windows 10
3 3 (14.29%) Linux
3 3 (14.29%) Windows Server 2008
3 3 (14.29%) Windows Server 2012
3 3 (14.29%) Windows Server 2016
4 2 (9.52%) CentOS
4 2 (9.52%) Solaris
4 2 (9.52%) Ubuntu
4 2 (9.52%) Unix
5 1 (4.76%) Windows Server
5 1 (4.76%) Windows Server 2003
Processes & Methodologies
1 6 (28.57%) ITIL
2 4 (19.05%) CRM
2 4 (19.05%) Mobile Device Management
3 2 (9.52%) Artificial Intelligence
3 2 (9.52%) Client Onboarding
3 2 (9.52%) Conversational UI
3 2 (9.52%) Data Analysis
3 2 (9.52%) Incident Management
3 2 (9.52%) ITSM
3 2 (9.52%) Service Management
3 2 (9.52%) Trend Analysis
3 2 (9.52%) Vulnerability Management
4 1 (4.76%) Business Continuity
4 1 (4.76%) Disaster Recovery
4 1 (4.76%) Network Design
Programming Languages
1 4 (19.05%) SQL
2 3 (14.29%) PowerShell
3 2 (9.52%) Bash
3 2 (9.52%) JavaScript
3 2 (9.52%) Perl
3 2 (9.52%) Python
3 2 (9.52%) Ruby
3 2 (9.52%) Shell Script
Qualifications
1 1 (4.76%) Microsoft Certification
Quality Assurance & Compliance
1 2 (9.52%) SLA
System Software
1 14 (66.67%) Active Directory
2 9 (42.86%) VMware Infrastructure
3 8 (38.10%) XenApp
4 7 (33.33%) VMware ESXi
4 7 (33.33%) vSphere
4 7 (33.33%) XenDesktop
5 1 (4.76%) Hyper-V
5 1 (4.76%) Virtual Servers
Systems Management
1 2 (9.52%) Cisco CUCM
1 2 (9.52%) Cisco UCCX
1 2 (9.52%) Microsoft Intune
1 2 (9.52%) SCCM
Vendors
1 13 (61.90%) Microsoft
2 10 (47.62%) VMware
3 9 (42.86%) Citrix
4 4 (19.05%) Cisco
5 3 (14.29%) Oracle
6 2 (9.52%) Apple
6 2 (9.52%) Bloomberg
6 2 (9.52%) Concur
6 2 (9.52%) CQG
6 2 (9.52%) ION Trading
6 2 (9.52%) Palo Alto
6 2 (9.52%) Patsystems
6 2 (9.52%) Qualys
6 2 (9.52%) Red Box
6 2 (9.52%) Red Hat
6 2 (9.52%) Reuters
6 2 (9.52%) SAP
6 2 (9.52%) Trayport
7 1 (4.76%) Meraki
7 1 (4.76%) Veeam