2nd/3rd Line Support Analyst
UK
The median 2nd/3rd Line Support Analyst salary in the UK is £38,500 per year, according to job vacancies posted during the 6 months leading to 4 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 4 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 690 | 890 | 978 |
| Rank change year-on-year | +200 | +88 | +233 |
| Permanent jobs requiring a 2nd/3rd Line Support Analyst | 10 | 14 | 16 |
| As % of all permanent jobs advertised in the UK | 0.019% | 0.014% | 0.015% |
| As % of the Job Titles category | 0.021% | 0.015% | 0.017% |
| Number of salaries quoted | 9 | 5 | 16 |
| 10th Percentile | - | £36,450 | £35,375 |
| 25th Percentile | £36,750 | £37,500 | £35,750 |
| Median annual salary (50th Percentile) | £38,500 | £54,296 | £41,250 |
| Median % change year-on-year | -29.09% | +31.63% | -21.43% |
| 75th Percentile | £53,750 | £92,500 | £90,000 |
| 90th Percentile | £90,000 | - | £110,000 |
| UK excluding London median annual salary | £38,500 | - | £36,500 |
| % change year-on-year | - | - | +12.31% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 47,541 | 93,322 | 94,998 |
| % of permanent jobs with a recognized job title | 90.35% | 94.63% | 91.54% |
| Number of salaries quoted | 27,467 | 66,921 | 59,760 |
| 10th Percentile | £30,000 | £28,500 | £32,500 |
| 25th Percentile | £42,000 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £52,550 | £60,000 |
| Median % change year-on-year | +9.42% | -12.42% | - |
| 75th Percentile | £75,000 | £71,250 | £81,250 |
| 90th Percentile | £97,500 | £90,000 | £100,000 |
| UK excluding London median annual salary | £52,000 | £50,000 | £53,000 |
| % change year-on-year | +4.00% | -5.66% | +6.00% |
2nd/3rd Line Support Analyst
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Support Analyst in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Analyst.
2nd/3rd Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support Analyst over the 6 months to 4 May 2025.
2nd/3rd Line Support Analyst
Top 7 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Analyst within the UK over the 6 months to 4 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +180 | 10 | £38,500 | -29.09% | 2 |
| UK excluding London | - | 6 | £38,500 | - | 1 |
| East Midlands | - | 5 | £38,500 | - | |
| Midlands | - | 5 | £38,500 | - | |
| London | +96 | 4 | £85,000 | +56.55% | 1 |
| Yorkshire | - | 1 | £42,500 | - | |
| North of England | - | 1 | £42,500 | - |
2nd/3rd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 4 May 2025, 2nd/3rd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Analyst in the job title.
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2nd/3rd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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