2nd/3rd Line Support Analyst Jobs

2nd/3rd Line Support Analyst
UK

The median 2nd/3rd Line Support Analyst salary in the UK is £85,000 per year according to job vacancies posted during the 6 months to 5 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
5 Dec 2023		 Same period 2022 Same period 2021
Rank 715 1060 1096
Rank change year-on-year +345 +36 -360
Permanent jobs requiring a 2nd/3rd Line Support Analyst 21 14 12
As % of all permanent jobs advertised in the UK 0.039% 0.011% 0.009%
As % of the Job Titles category 0.041% 0.012% 0.010%
Number of salaries quoted 21 14 11
10th Percentile £32,500 £28,800 £30,000
25th Percentile £40,750 £35,813 £33,000
Median annual salary (50th Percentile) £85,000 £45,000 £42,500
Median % change year-on-year +88.89% +5.88% +26.87%
75th Percentile £90,000 £47,500 £90,625
90th Percentile - £50,125 £91,250
UK excluding London median annual salary £35,000 £34,500 £30,000
% change year-on-year +1.45% +15.00% -7.69%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,985 118,425 121,174
% of permanent jobs with a recognized job title 95.43% 95.37% 95.14%
Number of salaries quoted 37,346 74,222 83,417
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd/3rd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Analyst in the UK

2nd/3rd Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Analyst.

Salary trend for 2nd/3rd Line Support Analyst in the UK

2nd/3rd Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Analyst over the 6 months to 5 December 2023.

Salary histogram for 2nd/3rd Line Support Analyst in the UK

2nd/3rd Line Support Analyst
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Analyst within the UK over the 6 months to 5 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +344 20 £85,000 +88.89% 3
London +257 15 £85,000 +88.89% 2
UK excluding London +228 5 £35,000 +1.45% 1
Work from Home +247 2 £40,750 -0.61%
South East +149 2 £38,500 +4.05%
Midlands +131 2 £33,750 -7.53%
West Midlands +128 2 £33,750 -28.95%
North of England +145 1 £29,750 +14.42%
Yorkshire +100 1 £29,750 +14.42%

2nd/3rd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 5 December 2023, 2nd/3rd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Analyst in the job title.

1 17 (80.95%) Windows
2 15 (71.43%) ITIL
3 14 (66.67%) SQL
3 14 (66.67%) DHCP
3 14 (66.67%) TCP/IP
3 14 (66.67%) DNS
4 13 (61.90%) Firewall
4 13 (61.90%) Finance
4 13 (61.90%) Linux
4 13 (61.90%) SQL Server
5 12 (57.14%) Unix
5 12 (57.14%) Oracle
5 12 (57.14%) JavaScript
5 12 (57.14%) Perl
5 12 (57.14%) Python
5 12 (57.14%) Red Hat
5 12 (57.14%) Reuters
5 12 (57.14%) Bloomberg
5 12 (57.14%) CQG
5 12 (57.14%) Solaris
5 12 (57.14%) Fidessa
5 12 (57.14%) Banking
5 12 (57.14%) ION Trading
5 12 (57.14%) PowerShell
5 12 (57.14%) CentOS
5 12 (57.14%) Patsystems
5 12 (57.14%) Ruby
5 12 (57.14%) Ubuntu
5 12 (57.14%) FIX Protocol
5 12 (57.14%) Trayport

2nd/3rd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) MS Exchange
1 1 (4.76%) SharePoint
Applications
1 2 (9.52%) Microsoft Office
Business Applications
1 12 (57.14%) Fidessa
2 1 (4.76%) Dynamics CRM
Cloud Services
1 6 (28.57%) Microsoft 365
2 3 (14.29%) Azure
3 1 (4.76%) Entra ID
3 1 (4.76%) OneDrive
3 1 (4.76%) WhatsApp
Communications & Networking
1 14 (66.67%) DHCP
1 14 (66.67%) DNS
1 14 (66.67%) TCP/IP
2 13 (61.90%) Firewall
3 12 (57.14%) FIX Connectivity
4 1 (4.76%) SAN
4 1 (4.76%) VLAN
4 1 (4.76%) VoIP
4 1 (4.76%) VSAN
4 1 (4.76%) Wireless
Database & Business Intelligence
1 13 (61.90%) SQL Server
General
1 13 (61.90%) Finance
2 12 (57.14%) Banking
3 2 (9.52%) Legal
3 2 (9.52%) Organisational Skills
3 2 (9.52%) Social Skills
4 1 (4.76%) Analytical Skills
4 1 (4.76%) Inclusion and Diversity
4 1 (4.76%) Law
4 1 (4.76%) Manufacturing
Libraries, Frameworks & Software Standards
1 12 (57.14%) FIX Protocol
Miscellaneous
1 12 (57.14%) Eurex
2 1 (4.76%) Greenfield Project
2 1 (4.76%) Smartphone
Operating Systems
1 17 (80.95%) Windows
2 13 (61.90%) Linux
3 12 (57.14%) CentOS
3 12 (57.14%) Solaris
3 12 (57.14%) Ubuntu
3 12 (57.14%) Unix
4 3 (14.29%) Windows Server 2012
5 2 (9.52%) Windows Server
5 2 (9.52%) Windows Server 2016
5 2 (9.52%) Windows Server 2019
6 1 (4.76%) Windows 10
6 1 (4.76%) Windows 8
Processes & Methodologies
1 15 (71.43%) ITIL
2 12 (57.14%) Client Onboarding
3 2 (9.52%) CRM
3 2 (9.52%) Customer Service
3 2 (9.52%) Service Delivery
4 1 (4.76%) Disaster Recovery
4 1 (4.76%) Document Management
4 1 (4.76%) Incident Management
4 1 (4.76%) Inventory Management
4 1 (4.76%) ITSM
4 1 (4.76%) Kalman Filter
4 1 (4.76%) Major Incident Management
4 1 (4.76%) Mentoring
4 1 (4.76%) Mobile Device Management
4 1 (4.76%) Proactive Monitoring
4 1 (4.76%) Problem Management
4 1 (4.76%) Problem-Solving
4 1 (4.76%) Server Management
4 1 (4.76%) User Acceptance Testing
4 1 (4.76%) Wealth Management
Programming Languages
1 14 (66.67%) SQL
2 12 (57.14%) Bash
2 12 (57.14%) JavaScript
2 12 (57.14%) Perl
2 12 (57.14%) PowerShell
2 12 (57.14%) Python
2 12 (57.14%) Ruby
Qualifications
1 1 (4.76%) Degree
1 1 (4.76%) Microsoft Certification
System Software
1 6 (28.57%) Active Directory
2 2 (9.52%) VMware Infrastructure
3 1 (4.76%) Firmware
3 1 (4.76%) Hyper-V
3 1 (4.76%) vSphere
3 1 (4.76%) XenDesktop
Systems Management
1 2 (9.52%) Microsoft Intune
1 2 (9.52%) SCCM
Vendors
1 12 (57.14%) Bloomberg
1 12 (57.14%) CQG
1 12 (57.14%) ION Trading
1 12 (57.14%) Oracle
1 12 (57.14%) Patsystems
1 12 (57.14%) Red Hat
1 12 (57.14%) Reuters
1 12 (57.14%) Trayport
2 5 (23.81%) Microsoft
3 3 (14.29%) Cisco
3 3 (14.29%) VMware
4 2 (9.52%) Citrix
4 2 (9.52%) Salesforce
5 1 (4.76%) Apple
5 1 (4.76%) Dell
5 1 (4.76%) iManage
5 1 (4.76%) Meraki