1 to 25 of 1,695 Customer Service Jobs in England

days holiday per annum + Bank Holidays Annual performance-based bonus. Friendly, supportive, and collaborative team culture. Ongoing professional development opportunities. Sick pay Bereavement leave As Head of Customer Service , you will lead and shape Care Control Systems' entire customer-facing function, ensuring every client receives an exceptional, consistent, and proactive experience throughout their full lifecycle. You … will own the complete customer journey-from onboarding, adoption, and support through to long-term relationship management-driving satisfaction, retention, and sustainable growth. You will oversee three core functions that together deliver a seamless, end-to-end customer experience: Customer Success Manager & Onboarding Team - guiding new customers from contract signature to go-live, ensuring successful implementation and … early value realisation. Customer Service Manager & Support Desk - providing responsive, knowledgeable, and empathetic support to all users, resolving issues quickly and maintaining high service standards. Tiered Key Account Management (Platinum Bronze) - nurturing ongoing client relationships, strengthening partnership value, and supporting long-term retention and expansion. Together, these three pillars form a cohesive customer journey under your More ❯

CUSTOMER SERVICE ADMINISTRATOR & TECHNICAL SUPPORT – FULL TIME/WELWYN GARDEN CITY/£26,000 - £27,500 Garnell Corporate Communications have a brand new opening for an enthusiastic Customer Service Administrator & Technical Support We are an award-winning provider of telecoms and digital solutions to the business sector - recognised for quality of service and boasting an … really efficient, well organised person who has either technical experience or a willingness to learn as technical support is a key part of the role, to join our amazing Customer Service team. Working in a positive, friendly and supportive environment with a team who are passionate about managing and serving our corporate clients. If you believe that you … to our team and would like to work for a market leading company, with a genuinely amazing reputation, then this may be the role for you! In return, the Customer Service Administrator Can Expect: Competitive salary of £26,000 - £27,500 20 days annual leave, rising to 25 days after completion of your first year (PRO RATA) Company More ❯

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll … be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. … Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics More ❯

Join Primary Care IT’s Customer Service team supporting GP surgeries with their IT systems. You’ll gain hands-on experience helping customers, developing technical and communication skills, and completing a Level 3 Customer Service Apprenticeship in a friendly, supportive environment. Role You’ll be part of our Customer Service team, assisting NHS primary … care clients with our digital products and learning all aspects of customer support. An average day may include: Responding to customer queries via phone or email Updating and maintaining our CRM system Assisting with customer onboarding and training Supporting the wider team with admin and service tasks Training You’ll complete a Level 3 Customer Service Specialist Apprenticeship through a mix of: On-the-job training in our office Online learning and tutor-led sessions Remote workshops with your apprenticeship provide At the end you’ll achieve a Level 3 Customer Service qualification and develop key skills for a successful career in customer support. Once qualified we would be looking More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

We're Hiring: Customer Service Team Leader (Contact Centre Operations) Location: South Tyneside Salary: £30,000 Contract Type: Permanent Start Date: ASAP Are you a dynamic and people-focused leader with a passion for delivering exceptional customer service? Our client, a forward-thinking organisation in the IT services sector, is seeking a Customer Service Team Leader to lead a high-performing team and drive client satisfaction. About the Role As Customer Service Team Leader, you’ll be responsible for managing a team of customer service advisors, ensuring smooth ticket flow, and maintaining high standards of client engagement. You’ll coach, mentor, and inspire your team to deliver outstanding service while continuously improving processes and performance. Key Responsibilities Lead and develop a customer service team to exceed performance targets. Monitor ticket volumes and ensure SLA compliance. Handle escalations and complex client queries with professionalism. Collaborate across departments to ensure seamless service delivery. Use PSA and CRM tools to manage workloads and extract performance data. Drive continuous More ❯

Customer Service Advisor (Customer Service Agent) Cross train into Tech Support Outstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis providing software support as a Customer Support Advisor (no prior tech tech experience required). This software business provides the worlds leading technology platform for property management and … estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. Were looking for outstanding Customer Service people with brilliant communications skills (verbal & written), a passion for Customer Service and a desire to learn, cross train and build a career in technology. Youll require the following skills and … experience: - 1+ years experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) - Outstanding written and verbal communications skills - Experience resolving customer queries by phone, email and chat - Strong problem solving and critical thinking skills - Keen interest in tech and tech savvy - Able and keen to learn technology skills - Happy to work in More ❯

Customer Service Specialist Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high … volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role … within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue to account More ❯

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA’s. Your role is all about providing exceptional support to a number of their … UK based customers. You are responsible for supporting their customers continuously to ensure high levels of customer satisfaction levels together with ensuring the technical stability of their systems. You will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents More ❯

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their … UK based customers. You are responsible for supporting their customers continuously to ensure high levels of customer satisfaction levels together with ensuring the technical stability of their systems. You will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents More ❯

The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details Our client is an upscaling organisation within the business services … dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth. Description Key responsibilities of the Customer Service Advisor include: Respond to customer queries via email, phone, and other communication channels in a timely manner. Maintain accurate records of customer interactions and transactions. … Resolve customer complaints and provide appropriate solutions to ensure satisfaction. Assist customers with product or service information and guidance. Collaborate with internal teams to address and resolve customer issues effectively. Identify and escalate priority issues to the relevant departments when necessary. Contribute to improving customer service processes and practices. Provide updates and follow-ups to More ❯

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. They champion a customer-centric culture that inspires our colleagues to exceed SLAs. Responsibilities Service ethos, ticket and escalation resolution Deliver to a Customer Service strategy … as agreed with Senior Management), which focuses on creating a customer-centric culture. Make sure customer impacting issues, queries or improvements are resolved in a timely manner. Personally handle major customer escalations to resolution as necessary. Team leadership and development Motivate, lead, coach, train and support the team to deliver exceptional customer service. Make succession plans … to ensure excellent day to day culture, performance, and personal development for all colleagues. Performance management Plan and implement appropriate resource levels (people, systems etc) to deliver the desired service standards, including for peaks of workload. Proactively manage, monitor and report on performance of the team and individuals. Ensure feedback results are used in regular coaching and performance improvement More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal … high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced … role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring, and … supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models, and service More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Head of Customer Service - FinTech Scale-UpAre you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe.About the CompanyThis … payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally.The RoleYou will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product … Operations, and Compliance teams to drive continuous improvement.About You* Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.* Track record managing KPIs, SLAs, and service excellence.* Strong communication and leadership skills.* Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.What's on Offer* Competitive salary + performance bonus* Private medical More ❯

My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong Customer Service background Previously managed or overseen a Contact Centre Experience working with outsourced … BI or similar tool Degree educated Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately. More ❯

My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong Customer Service background Previously managed or overseen a Contact Centre Experience working with outsourced … BI or similar tool Degree educated Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately. More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Arabia, the UAE, and many others, reaching customers in every corner of the world. Learn more about us: https://corporate.jd.com/About the Role: Product Manager (Intelligent Customer Service Platform) We are seeking a strategic and data-savvy expert to orchestrate our intelligent customer service ecosystem. This role is pivotal in designing and optimizing … the seamless integration of AI-powered self-service and human-assisted support. Your mission will be to develop efficient, scalable service strategies that control costs while continuously enhancing customer satisfaction in our European markets, directly impacting operational efficiency and service quality. Key Responsibilities: Unified Service Strategy Design: Develop and implement collaborative service strategies for More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Arabia, the UAE, and many others, reaching customers in every corner of the world. Learn more about us: https://corporate.jd.com/About the Role: Product Manager (Intelligent Customer Service Platform) We are seeking a strategic and data-savvy expert to orchestrate our intelligent customer service ecosystem. This role is pivotal in designing and optimizing … the seamless integration of AI-powered self-service and human-assisted support. Your mission will be to develop efficient, scalable service strategies that control costs while continuously enhancing customer satisfaction in our European markets, directly impacting operational efficiency and service quality. Key Responsibilities: Unified Service Strategy Design: Develop and implement collaborative service strategies for More ❯

for an enthusiastic Internal Sales Apprentice based in Stevenage. This is a brilliant opportunity to join a global technology leader, gain hands-on experience in sales operations, build strong customer relationships, and work towards a recognised qualification. If you're driven and ready to learn, we’d love to hear from you. Role What will you be doing? Engaging … function. Combining practical experience with complementary school-based education, leading to a recognised qualification or certification. Supporting the internal sales team with day-to-day tasks and contributing to customer service excellence. Carrying out other duties as assigned to support the wider team. What you’ll bring? A willingness to learn and grow in a fast-paced, international … environment. Basic experience or interest in sales, customer service, or administration (less than one year of related experience is fine). Good working knowledge of Microsoft Office tools (Excel, Word, Outlook). Strong communication skills and fluency in English. An interest in learning systems such as SAP, ERP, and order management platforms. What to expect: You’ll be More ❯

Job Description Telecoms Provisioning and Customer Service Advisor LH-Recruitment are looking to recruit Telecoms Provisioning and Customer Service Advisor , Our client We are a Business Telecommunications company, which has grown significantly in the last few years. We are now looking for someone who possesses a strong technical understanding and has good provisioning, billing and fault … finding qualities to support the growth of our operations team. Your role as Customer Service and Provisioning Adviser you will concentrate on customer service and a mixture of provisioning, faults diagnostics (Phone lines/Broadband mainly), Billing and technical support issues. You should be calm, technically minded, and positive with the ability to handle customers and … to day support to existing customers, we would like you to be competent with excel, word web portals and quick to learn technical processes Knowledge, Skills, Experience * Telecom and Customer Service Background - Mandatory Requirement * Excellent Business Communications skills - Both written and Verbal * Proactive and positive with a 'Can Do' attitude * Effective time management and organisational skills * Competent working More ❯

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm – 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent More ❯