1 to 25 of 2,151 Customer Service Jobs in England

you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. … Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer service policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues. Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions. Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment. Working collaboratively with IT and More ❯

you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. … Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer service policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues. Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions. Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment. Working collaboratively with IT and More ❯

you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. … Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer service policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues. Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions. Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment. Working collaboratively with IT and More ❯

Working closely with the Director of Customer Service, the job holder will support the delivery of operational excellence across TTI EMEA Customer Service by managing KPIs, analyzing processes, and driving efficiency improvements. In addition, as a key user for Salesforce Service Cloud CRM, the Distributor Portal, and the Sales CRM, the role acts as the … primary interface between Customer Service, Sales Business Units, Supply Chain and Technology & Business Process teams, ensuring that tools are effectively adopted, continuously improved, and aligned with business needs. KEY RESPONSIBILITIES: Customer Service Analysis & Reporting Compile, analyze, and present monthly KPIs by region (e.g., CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for … process improvements through KPI analysis and customer order management data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management More ❯

to client sites. Working Hours: Total 37.5 actual working hours per week, or 7.5 hours per day (not including a 1 hour break). About this Role The Diagnexia Customer Service Managers' role will be responsible for ensuring a high level of customer satisfaction by providing excellent customer service, building strong relationships with key stakeholders … and continuously improving customer service processes. The manager also interacts with the UK lab team and case control team and works closely with cross-functional teams to ensure a seamless customer experience Responsibilities: Act as the primary point of contact for customer inquiries and complaints, working to resolve customer issues promptly and efficiently. Build and … maintain strong relationships with key stakeholders in NHS sites, including clinical and IT personnel, ensuring that customer needs are met and exceeded. Collaborate with cross-functional teams, such as sales, product, and technical support, to ensure a seamless customer experience. Monitor customer feedback and develop strategies to improve customer satisfaction and loyalty. Develop and implement customer More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best … practices to deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. … Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and More ❯

Are you a passionate leader with a knack for delivering exceptional customer experiences? Our client is seeking a dedicated and experienced Customer Service Manager to join their team on a 12-month maternity cover contract . This pivotal role supports the day-to-day management of the Customer Service function, ensuring the company’s reputation … for outstanding care is upheld. About the Role As Customer Service Manager, you will: Lead and support a team of customer service representatives. Monitor KPIs and drive continuous improvement. Handle escalated inquiries with professionalism and empathy. Refine policies and processes to boost efficiency. Leverage AI tools to enhance service delivery. Collaborate with Product, Tech, Operations … Brand, and Growth teams. Maintain and update service tools and documentation. Prepare the team for product launches and campaigns. Additional Responsibilities Coordinate with the warehouse team for accurate order fulfilment. Use the Warehouse Management System to track performance metrics. Communicate campaign and product updates across teams. What We’re Looking For Proven experience in customer service management More ❯

investors are well known for supporting some previous successful unicorns such as Airbnb, Pinterest, Skyscanner and Tesla. What will I be doing? This role is dedicated to delivering exceptional customer support as the primary point of contact for both B2C and B2B customers in the DACH region (Germany, Austria, Switzerland), while also supporting other global markets when needed. You … will manage daily support operations, addressing inbound customer requests (both paying and non-paying) promptly and effectively. Your focus will be on resolving queries with empathy, maintaining high service standards, and providing practical solutions to customer inquiries in native-level German and professional English. In addition to managing support tickets, you will take ownership of the customer feedback stream for the DACH market, ensuring insights are captured and shared with the wider team. You will represent the voice of the DACH customer within the Customer Service function, ensuring all relevant assets (templates, articles) are culturally and linguistically aligned with the region. This role plays a crucial part in amplifying the voice of the More ❯

Customer Service Advisor/Customer Service Agent Cross train into Tech Support Outstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis providing software support as a Customer Support Advisor (no prior tech tech experience required). This software business provides the worlds leading technology platform for property management … and estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. Were looking for outstanding Customer Service people with brilliant communications skills (verbal & written), a passion for Customer Service and a desire to learn, cross train and build a career in technology. Youll require the following skills … and experience: - 1+ years experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) - Outstanding written and verbal communications skills - Experience resolving customer queries by phone, email and chat - Strong problem solving and critical thinking skills - Keen interest in tech and tech savvy - Able and keen to learn technology skills - Happy to work More ❯

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

The Recruitment Group is looking for A Customer Service Administrator. As a Customer Service Administrator, you will be working for our client based in Loughborough. If you are interested in the Customer Service Administrator role then please read below. Pay for a Customer Service Administrator: £13.00 per hour. Weekly pay. Hours for … a Customer Service Administrator: Monday to Thursday 09:00 – 15:00 Friday 09:00 - 1300 Responsibilities of a Customer Service Administrator: Transferring data from paper formats into computer files and database systems. Verifying data by comparing it to source documents. Retrieving data from the database of electronic files as requested. Collecting information from customers and clients. … Entering data into the central database. Maintaining and updating the database system as necessary. Evaluating and approving Purchase Orders and Sales Orders. Troubleshooting and investigating customer questions or resolving complaints. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships and trust with customer accounts through open and interactive communication. Required Skills: Impeccable attention to detail. Working More ❯

Customer Support Specialist/Technical Support Specialist/Customer Service Representative required to join a growing company based in Marietta, GA. Customer Support Specialist/Technical Support Specialist/Customer Service Representative will be responsible for providing exceptional customer service and technical support across multiple channels. Customer Support Specialist/Technical … Support Specialist/Customer Service Representative will be proactive, detail-oriented, and thrive in a fast-paced, team-oriented environment. Package & Location $45k - $56k Based in Marietta, GA - On-site, Full-Time Benefits package including health, dental, and vision insurance 401(k) retirement plan Customer Support Specialist/Technical Support Specialist/Customer Service Representative … Responsibilities Provide timely and professional support to customers via phone, email, chat, and in-person. Analyze customer feedback to identify recurring issues and suggest improvements. Collaborate with sales, product, and technical teams to address customer needs effectively. Maintain strong knowledge of company products and services to deliver accurate guidance. Follow up with customers to ensure complete resolution and More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to … lead a dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each … full year of service (up to 28 days) Birthday day off Smart working policy - 3 days from home, 2 in the office Casual dress code Free onsite parking Enhanced sick pay after 12 months Annual flu vaccination & free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to … lead a dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each … full year of service (up to 28 days) Birthday day off Smart working policy - 3 days from home, 2 in the office Casual dress code Free onsite parking Enhanced sick pay after 12 months Annual flu vaccination & free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to More ❯

IT Helpdesk/Customer Service AdvisorRuddington (easily accessible from Nottingham – direct bus route)£12.21 per hourTemporary (3–6 months, with potential to extend or go permanent)Full-time, 37.5 hours per week Hours: Monday to Friday, 8–4 or 9–5. Hybrid working: Initially office-based, with the option of 1 day per week from home after training. … . A weekday off is given in lieu. Are you confident on the phone, great at problem-solving, and looking for your next opportunity in customer service? We’re recruiting for a 1st Line IT Helpdesk Advisor/Customer service advisor to join a well-established and highly respected UK opticians brand at their head office … in Ruddington. This role is ideal for someone with strong communication skills who enjoys supporting others and providing great service – no prior IT experience required (full training provided). What you’ll be doing: Acting as the first point of contact for IT queries from stores across the UK (over 550 locations). Logging tickets and directing them to More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume … inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within … a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and existing BrightHR clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each More ❯

TECHNICAL CUSTOMER SERVICE*** Are you tech-savvy, people-focused, and ready to kick-start your career in IT? We're looking for an enthusiastic and personable Technical Customer Service person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people. This role blends … hands-on technical support with outstanding customer service. Salary up to £26K depending on experience + benefits Key responsibilities for the Technical Customer Service include, Delivering professional yet friendly customer service via telephone, email, and remote tools Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security Managing and maintaining client systems including servers … using a help desk system Contributing to internal documentation and user guides to help both clients and teammates Occasionally visiting client sites when required (local travel) The ideal Technical Customer Service person will need, A passion for technology and a desire to grow your IT knowledge A natural ability to communicate clearly and professionally with customers A calm More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for More ❯

Job summary This role is to cover maternity leave until the 6th Feb 2026. As a Service Desk Analyst at Surrey and Borders NHS Trust, you will be the first point of contact for IT support, providing prompt and effective assistance to users. Your role involves resolving incidents and service requests, maintaining an up-to-date knowledge base … job Main Duties What You'll Do: Act as the first point of contact for all IT support requests via phone and ticketing systems. Diagnose and resolve incidents and service requests efficiently, aiming for first-contact resolution. Escalate complex issues to appropriate specialist teams when necessary. Maintain and update the knowledge base to ensure accurate and accessible support information. … Provide excellent customer service, ensuring user satisfaction and upholding the trust and reputation of the Service Desk. Collaborate on IT projects to contribute to team development and improve service delivery. Assist in testing and deploying new tools and technologies as required. Participate in regular training to build and expand your technical skillset. What We're Looking More ❯

Customer Service Support Officer required! Salary: £12.21 per hour Location: Bedford Hours: Monday - Friday 9am - 5pm Till October 2025 (will possibility of extension) Job Purpose To provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries … offering digital assistance to enable customers to access services online. This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception. Cover for Reception and Mail room duties Must have - Must have customer service experience Must have knowledge of Council services … s policies and processes for a range of services Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases. Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries. Need good command of oral and written More ❯