1,001 to 1,025 of 2,409 Customer Service Jobs in England

an MSP were different we have strong social and ethical principles and as a result our clients like working with us our focus is on the quality of the service and good solutions we deliver rather than maximising profit. We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe … administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tiniest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal … what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to make a More ❯

work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers. What is on offer to you? Basic Salary of … deliver these requests. Perform the collection and redacting of relevant information required by a subject access request. Package this information together and sharing with the customer. Manage and process customer unsubscribe and right to be forgotten requests. Maintain logs to report on the progress of these requests. Assist the Data Protection Officer with the gathering of evidence to assist More ❯

team members stay with us for an average of 4.3 years The Role: Operations Manager We're seeking a Operations Manager with a strong operational background to lead our Customer Support team and design the systems and processes that allow us to scale. This role requires both people leadership and operational excellence. You'll simplify complex workflows, reduce friction … team, and use data to design smarter, more efficient ways of working. With responsibility across NHS contracts, B2C customers, and multiple products, you'll bring clarity to complexity, ensuring service quality, compliance, and efficiency remain high. You'll be both strategic and hands on, delivering projects, building processes, and supporting the team to deliver consistently excellent service. ️ What You … ll Be Doing Lead and develop the Customer Support team, creating a high performance culture where wellbeing and development are championed. Design and implement systems and processes that reduce noise, complexity, and inefficiency across multiple products and services. Work with Product, Ops, and Tech to deliver scalable solutions that support business growth and evolving service requirements. Use data More ❯

of clients' administrative needs and ensure they are met. Problem solving and escalation: Be the main point for escalation, and demonstrate experience of effective complaints handling and support with customer escalations. Skills and experience: Minimum of 3 years' experience in a business administration or support role. Demonstrable leadership capabilities or experience. Excellent communication skills, both oral and written, with … all members of the public. Able to demonstrate experience of effective complaints handling and supporting with customer escalations. Excellent relationship-building skills. Exceptional customer service, with a professional and courteous manner at all times with staff and clients. Excellent attention to detail, proof reading and numerical skills. Excellent problem-solving skills. Excellent prioritisation and time management skills. … Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work (GPTW). Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are More ❯

Sr. Delivery Consultant, Customer Experience, Tech & Industry The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a … key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders … project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related More ❯

support levels. Set up and configure new user accounts, devices and applications; in addition to maintaining and updating IT documentation and databases. You will need to demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd … line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills and ability to work with people at all levels. Ability to prioritise tasks and with good time management skills Hold a Driving licence with own transport This is a great opportunity to join an More ❯

support levels. Set up and configure new user accounts, devices and applications; in addition to maintaining and updating IT documentation and databases. You will need to demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd … line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills and ability to work with people at all levels. Ability to prioritise tasks and with good time management skills Hold a Driving licence with own transport This is a great opportunity to join an More ❯

duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital operational support to geographically dispersed insurance production teams. Build relationships with employees by establishing trust and being an advocate for the employee. Log and manage end … user incidents in the Service Management System, ServiceNow. Escalate incidents requiring further troubleshooting or elevated privileges. Follow up with employees regarding the resolution of incidents. Monitor and manage the overall integrity of the data within insurance systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned periods. … 1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via More ❯

in an analytics related role, with multiple stakeholders, and a complex and technical operating environment. Commercial experience with a record of delivering outcomes that add value or impact on service delivery and produce ROI. Experience of working with a range of operational stakeholders; demonstrating excellent communication and engagement. Experience in managing projects or delivering analytics transformation programmes successfully. Experience … in delivering excellent customer service; preferably delivering analytics. Experience of shaping strategy and vision for your service area and delivering it successfully Good experience of working in an agile product delivery model, ideally data related products, as the responsible person Your technical skills will include: Good knowledge (Head of level) around data and analytics that optimise performance More ❯

Title: Technical Operations Manager Location: Brighton Driving Licence: A full UK driving licence is required Trident is a fast growing, value-led Managed Service Provider based in Brighton. We’re known for delivering outstanding IT Services, driving innovation, and fostering a vibrant, people first culture. This is an excellent opportunity for a people manager with IT Infrastructure expertise to … join our leadership team and help shape the future of IT service delivery. What We Offer: Up to 32 days’ holiday plus bank holidays. 7,000+ hours of on-demand IT training. Bupa Employee Assistance Programme for you and your family. Cycle to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop … a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high security standards. Contribute to strategic direction as part of the leadership team. What You’ll Bring: 5+ years in leadership, 3+ in project More ❯

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level … of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best in class technical support to our clients primarily via phone and email but on occasions … issues methodically. Basic experience with policy management (Group Policy & Intune). Experience in support Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support. Relevant professional qualifications a plus Great attitude, team player always willing to pitch in and take on new tasks Proactive/flexible nature What you More ❯

accurately and promptly. Qualifications: - Proven experience in servicing and maintaining mobile powered access equipment. - Relevant technical qualifications and certifications. - Strong understanding of health and safety regulations. - Excellent communication and customer service skills. Day-to-day: - Travelling to customer sites to carry out maintenance and repairs. - Liaising with the service team to coordinate schedules and resources. - Providing … technical advice and support to customers and colleagues. - Completing service reports and documentation accurately and promptly. Benefits: - Competitive salary of up to £40,000 basic. - Van with door-to-door pay. - 1 in 4 call out. - 21 days holiday plus banks. If you are a dedicated and skilled Mobile Powered Access Engineer looking for a new opportunity, we would More ❯

Permanent A leading UK-based technology services provider is seeking a skilled and motivated Linux Engineer to support and maintain complex live systems for a high-profile client. This customer-facing position requires a confident communicator with a strong technical background in Linux environments, as well as the drive to continuously grow and develop their expertise across current and … an established team, the successful candidate will manage incidents, troubleshoot performance issues, and contribute to the configuration and implementation of secure, scalable IT infrastructure. The position requires a strong customer service orientation, with the ability to engage effectively with stakeholders and resolve issues within agreed SLAs and KPIs. Key Responsibilities Provide day-to-day support of Linux servers … and applications across enterprise environments Monitor system status and report incidents or risks to relevant teams and service managers Troubleshoot and resolve complex system issues using strong scripting and diagnostic skills Configure and deploy Linux servers and maintain documentation for build processes and operational procedures Use automation tools (e.g., Ansible) to streamline configuration and system management Deliver technical mentorship More ❯

there is a lot to do to support this growing company and its 260+ users. That said, quality is super important, not just closing down tickets. High level of customer service, not afraid to get deskside, triage and prioritise quickly and give the best IT service you can give. You will be challenged, supported and given huge More ❯

What you will do Your role as a mobile BMS service engineer will be to carry out routine BMS maintenance on a variety of sites and responding to callouts from our Maintenance Operations Team. This role will also include completing small works such as replacing BMS controllers, modules, sensors or actuators. Our client sites are in London and surrounding … stand by allowance paid on top 25 days of Annual Leave plus Bank Holidays (Holiday purchase scheme also available) Pension (up to 7% match) Life assurance (3x base salary) Service van, PPE, IT equipment provided Employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products Extensive … product and on the job/cross training opportunities w ith outstanding resources available Encouraging and collaborative team environment Career development through various career ladders including Customer Service Dedication to safety through our Zero Harm policy How you will do it Carry out routine BMS service visits Respond to BMS callouts Support maintenance operations team with customer More ❯

and helping people? We're looking for a motivated individual to join our team as a Junior 1st Line Support Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from you! Junior 1st Line Support Harrogate - 2 days a week Up to £22,250 per year with rise closer to £24k … inital 6 Months Permanent role What we're looking for: A friendly, problem-solving attitude with great communication skills Either a relevant IT degree or solid experience in a customer-facing role A willingness to learn and grow in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can More ❯

Senior 2nd Line Engineer (Progression to 3rd Line) HQ: Gloucester/Hybrid About the Company My client is a growing, fast-paced Managed Service Provider (MSP) delivering IT support, cloud solutions, and infrastructure projects to a wide range of clients across the UK. The team thrives on collaboration, learning, and solving real-world technical problems with a people-first … the 1st line team Support infrastructure upgrades, migrations, and deployment projects Assist with onboarding new clients and maintaining their environments Document fixes and maintain accurate client records in the service desk system Collaborate with 3rd line engineers and project teams to expand your technical exposure Proactively identify recurring issues and suggest improvements What Were Looking For Proven experience in … with backup solutions (e.g. Veeam, Datto), RMM tools, and remote troubleshooting A strong desire to develop your technical skillset and move into a senior/3rd line position Excellent customer service and communication skills Full UK driving licence (client visits required) Benefits: Salary up to £40,000 DOE Private healthcare 25 days annual leave + bank holidays Professional More ❯

manage support requests using the IT ticketing system, ensuring timely updates and resolution. Escalate complex or unresolved issues to senior engineers or third-line support as required. Deliver excellent customer service and communicate technical issues clearly to non-technical users. Key Skills: 2+ years of experience in an IT support role, ideally within a multi-user environment. Strong … . Confident in supporting end users across desktops, laptops, printers, mobile devices, and basic networking. Experience working with ticketing systems and managing a busy support queue. A positive, customer-first attitude with strong communication and interpersonal skills. Ability to work independently, manage workload effectively, and know when to escalate. More ❯

Profile Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the … facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support … arise. This involves promptly acknowledging and addressing concerns to ensure client satisfaction. Collaboration with Support Teams: Partners with all parts of CRD and STT support teams to ensure comprehensive service delivery. By working together, they address client issues end-to-end and enhance the overall quality of service. Regular Meetings with Relationship Manager (RM): Schedules consistent meetings with the More ❯

customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to … your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say … days annual leave + bank holidays Active workplace committees (Social/Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat More ❯

be responsible for servicing, maintaining, and repairing tail lifts across the North East. You'll work with a respected team that takes pride in providing a high standard of service, with the support and resources of a company that has been a leader in the industry for decades. Your role as a Mobile Tail Lift Engineer Will Include: * Service … Mobile Tail Lift Engineer You Will Have: * Experience as a Tail Lift Engineer * Strong mechanical and electrical skills * Full UK driving licence * A commitment to high-quality workmanship and customer service For more information, please contact Dea on 07458163032. Keywords: Tail Lift Engineer, Field Service Engineer, North East, HGV, Mechanical, Electrical, Service, Maintenance, Northumberland, Newcastle upon More ❯

Manager, you will be responsible for shaping and executing the company's eCommerce strategy. You will manage the day-to-day operations of the DTC channel, optimise the online customer journey, and lead initiatives to boost traffic, conversion rates, and customer retention. This role is ideal for a proactive self-starter who thrives in a fast-paced start … and is eager to make a tangible impact on business performance. eCommerce Manager Key Responsibilities Develop and implement a comprehensive eCommerce growth strategy, focusing on traffic acquisition, CRO, and customer retention. Manage the daily operations of the eCommerce platform (Shopify/WooCommerce), ensuring product listings, website content, and promotions are up to date. Analyse performance data, run A/… B testing, and optimise conversion rates through data-driven insights. Collaborate with the marketing team to deliver integrated digital campaigns, product launches, and seasonal promotions. Coordinate with fulfilment and customer service teams to ensure an exceptional end-to-end customer experience. Monitor emerging eCommerce trends, tools, and technologies to identify new growth opportunities. Candidate Profile 3+ years More ❯

site and would suit someone with a solid understanding of IT support who is keen to progress their career through hands-on experience and structured development. This is a customer-facing, office-based position with excellent opportunities to grow into more senior technical or project-focused roles - the vacancy has become available due to internal promotion. The Role: As … a 2nd Line Engineer, the successful candidate will provide technical support to users and systems across a secure site, responding to service desk tickets, deploying software, resolving incidents, and contributing to ongoing project work. Full training is provided, making this an ideal opportunity for someone with a foundational understanding of Windows technologies looking to level up. Key Responsibilities: Respond … to assigned Service Desk tickets and resolve incidents within agreed SLAs Deploy images and software to workstations via SCCM Investigate and troubleshoot user and system issues Participate in project and upgrade activities Maintain accurate documentation, procedures, and configuration records Ensure adherence to site security and IT policies Key Skills & Experience: Understanding of Windows 10 and core desktop technologies Knowledge More ❯

ECS Resource Group are currently working in partnership with a global managed service provider who's end client is in the Design & Engineering sector. We are assisting them with the search for a IT Support Engineer on a temp to perm basis. This is a hybrid based role with 3x days a week in the Reading office. Key Responsibilities … minimal disruption. Support continuous improvement of IT services, including occasional travel to Bristol and Maidenhead. Key Skills: Strong technical knowledge in hardware, software, operating systems, and network infrastructure. Excellent customer service and interpersonal skills with the ability to build trust. Strong analytical and problem-solving capabilities. Effective written and verbal communication skills for user support and documentation. Ability More ❯

accelerate revenue contribution from a portfolio of clients across the UK&I region. You will have a passion for sales, identifying incremental revenue opportunities and maximize revenue through exceptional customer management, product knowledge, and sales tactics, aiming to achieve or surpass revenue and margin targets. You will be professional, credible, confident, and enthusiastic with a proven track record of … terms of trade shows, marketing possibilities, be aware of changes both at a micro and macro level that will affect our business Work closely with internal teams including analytics, customer service, finance, and supply to articulate the needs of the partner base and foster a collaborative approach across the broader WebBeds business Act as brand ambassador for Webbeds … assigned required Strong contacts with tour operators, travel agents, consortia etc WebBeds is a global digital travel marketplace for the travel trade, an intermediary connecting hotels and other travel service suppliers to a distribution network of travel buyers all over the world. We connect hotels looking to fill rooms with buyers trying to find rooms. In short, we source More ❯