201 to 225 of 2,996 Customer Service Jobs in England

Summary The Service Assurance Lead is a senior role responsible for managing a team of Service Assurance Managers to deliver Service Management assurance across assigned product, platform, and infrastructure Tribes. Embedded within D&T Tribes, the team ensures Service Management practices are fully integrated and IT services meet required Service Levels for M&S Business … operations. Acting as ambassadors for Service Management, they promote ITIL4, DevOps, and SecOps frameworks to balance delivery speed with standardisation and risk reduction. The role involves proactive monitoring of performance, identifying trends, and collaborating with Tribe leaders to address risks and implement improvement initiatives. Regular engagement with Tribe leadership and stakeholders ensures alignment, sponsorship, and measurable improvements in Tribe … of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just More ❯

IT Service Desk Engineer Location: Horsham, West Sussex (Hybrid Working Available) Type: Full-Time | Permanent Salary: Competitive, based on experience About Us Benchmark is one of the UKs leading financial planning businesses, aiming to help our clients realise aspirations and achieve peace of mind. We do this through our unique business model which provides supports to over 1000 financial … of having a focussed business model with clear accountability with the benefits of being part of one of the UKs largest financial services businesses. The Role As an IT Service Desk Engineer, youll be the first point of contact for technical support across the business. Youll play a key role in maintaining our IT infrastructure, resolving issues efficiently, and … day-to-day operations. Key Responsibilities Act as the first point of contact for end users needing support, both onsite and remotely. Handle incoming requests via phone, email, and service desk tickets, prioritizing and resolving issues within agreed SLAs. Perform routine maintenance checks on key systems, addressing any failures proactively. Accurately document hardware-related tasks and contribute to team More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the … continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities … Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through … the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or More ❯

Service desk/2nd line (Technical) £32K - £34K Manchester/Hybrid (3 days on site) A Technical Service Desk Engineer is required for our cient. The successful candidate will provide remote and desk side technical support to internal and external stakeholders across the business. Key Responsibilities: Working towards SLA's by picking up and dealing with service desk tickets whilst providing a high level of customer service. Hands on experience with Windows 10 and O365 Escalate tickets to the Infrastructure/Cloud Ops team to ensure tickets and escalations are dealt with in a timely manner. Provide IT support through telephone, email, face to face or through service desk tickets. Produce technical documentation for … Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems. The follow skills and experience will be essential: Strong technical background working in a previous service desk role. Knowledge of Ivanti/ServiceNow would be beneficial. Expereince troubleshooting and providing high level technical support, especially with Microsoft systems and environment ensuring that service level More ❯

Senior Customer Experience Engineer (SRE) Description For Senior Customer Experience Engineer (SRE) Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer (SRE) to drive reliability engineering excellence for their cloud platform. This role combines traditional SRE responsibilities with a strong focus on customer experience and satisfaction. The position involves working … be empowered to shape the future of Microsoft's cloud services. The team operates with a "no dead-ends", "whatever it takes", and "biased for action" philosophy, focusing on customer success through the Microsoft Cloud. As an SRE, you'll be responsible for maintaining and improving service reliability, availability, and performance. Key responsibilities include building automation solutions, collaborating … with customers to address pain points, implementing service telemetry, and providing operational insights to product teams. The role requires expertise in large-scale distributed systems and the ability to handle complex technical challenges. The position offers the flexibility of up to 100% remote work, though it requires 25-50% travel for customer site visits in the South West More ❯

At Paradigm Housing Group, we're committed to delivering excellent customer service and using data to drive smarter, more responsive decision-making. We're looking for a detail oriented and analytical Data Analyst to join our Customer Directorate and help us turn data into actionable insight that improves services and enhances the customer experience. This is … a fantastic opportunity to work at the heart of a forward-thinking housing provider, supporting strategic projects and helping shape the future of customer service through high-value, accurate data analysis and reporting. Working within the Customer Data & Performance team, you will have the opportunity to be at the heart of answering key business questions and solving … business problems to drive tangible improvements in both service levels and customer satisfaction. What You'll Be Doing: Analysing customer data to generate meaningful insight that informs service design and delivery. Supporting the improvement of data quality across systems by identifying gaps and working with teams to resolve them. Producing reports, dashboards, and performance metrics to More ❯

they’re very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all … site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office … Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams More ❯

The Remote Hands Team Leader manages a team of Technicians who handle customer requests and enable the operational continuity of the customer infrastructure. The team leader is an important contributor to a stable and well-organized department. What youll do Having people responsibility for a team of Technicians ensuring the site is run safely, efficiently, and in line … company Process, safety policies, operational efficiency, and core values. Supervise and mentor technicians, identifying training and development needs for team members and facilitating professional development opportunities. Deliver advanced technical customer service support and prioritize service requests. Manage compliance, administration, and documentation, ensuring adherence to regulations. Act as a single point of contact for customer service requests and maintain effective communication with stakeholders. Assists Manager Remote Hands or Manager Data Center regarding communication with customer representatives during day-to-day operations and incident escalation. What youll need Hard Skills Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment. Skilled in customer communication and handling customer requests/complaints Skilled in service More ❯

The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-quality Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role also contributes to the continuous development and standardisation of customer service processes across the campus. What youll do Team … Management and Leadership: Lead, develop, and coach the Customer Services team on-site. Manage daily operations, prioritising service requests and allocating resources effectively. Collaborate with HR on recruitment, training, and performance management. Drive continuous improvement and maintain high service standards across all shifts. Process Management and Compliance: Oversee service fulfilment, material usage, and internal/external … reporting. Ensure compliance with legal, safety, and quality standards. Maintain up-to-date work instructions and operational procedures. Report on key KPIs and assist with customer audits. Cross-functional Collaboration Work closely with Engineering, Security, Property, Implementation, and Customer Success teams. Align operational execution with OLAs and SLAs. Support customer onboarding by understanding technical requirements and coordinating More ❯

Join Our Team as a NOC Tier 1 Engineer ! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity … and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work: Work without continuous supervision More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … that share our passion and drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up More ❯

2nd Line Support Engineer Excellent opportunity for an experienced 2nd Line Engineer with MSP experience to join a growing managed service provider delivering high-quality IT support to a broad client base. Full-time, permanent position based in Kent, offering a competitive salary, a range of shift patterns, and excellent progression opportunities. Immediate start available - candidates with MSP experience … please email Who are the client? Our client is a well-established UK-based IT Managed Services Provider supporting hundreds of organisations across the region. Known for delivering excellent customer service, they foster a fast-paced and rewarding environment where employees are encouraged to develop professionally and technically. What will you be doing? This is a hands-on … networking, and cloud services Conducting proactive and reactive client site visits Supporting and mentoring junior engineers Recommending and implementing technical improvements Maintaining accurate documentation and delivering high levels of customer satisfaction What will you need? Solid experience with Windows Server and Windows OS Office 365 administration Hyper-V/VMware Strong understanding of networking (DNS, routing, switching) Experience with More ❯

Are you passionate about delivering exceptional IT services that empower world-class education and research? Join our Digital, Data and Technology Group and help shape the future of digital service excellence at the University of Bath. As Director of IT Services , you'll collaborate with academic and professional services teams across the university to optimise IT service delivery … enhance customer experience, and drive continuous improvement. You'll be part of a dynamic leadership team within our Digital, Data and Technology Group, working at the forefront of enterprise IT services to support everything from student learning to groundbreaking research initiatives. About us The University of Bath ranks 7th in the Guardian University Guide 2025. Our awards, accolades, and … a vibrant multinational community with staff from over 60 countries. About the role As part of the DDaT senior leadership team, you will: Lead the provision of proactive, coherent, customer-focused IT Support Services, ensuring timely collaboration and efficient, effective delivery across all service areas. Drive optimisation of IT support services to ensure fast, effective response to requests More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level More ❯

touch and sentiment of a family-run business Discover more about the inTEC GROUP at weareintec.co.uk Support the Sales Team: Assist sales representatives with preparing proposals, contracts, and presentations. Customer Interaction: Address customer inquiries, resolve complaints, and provide product or service information as needed. Order Management: Process sales orders, track shipments, and ensure accurate invoicing and payment … collection. Database Maintenance: Manage and update the customer relationship management (CRM) system, ensuring data accuracy and completeness. Reporting: Prepare sales reports, forecasts, and performance metrics to support decision-making processes. Collaboration: Coordinate with other departments such as marketing, logistics, and finance to ensure smooth execution of sales operations. Day-To-Day Responsibilities Support the Sales Team: Assist sales representatives … with preparing proposals, contracts, and presentations. Customer Interaction: Address customer inquiries, resolve complaints, and provide product or service information as needed. Order Management: Process sales orders, track shipments, and ensure accurate invoicing and payment collection. Database Maintenance: Manage and update the customer relationship management (CRM) system, ensuring data accuracy and completeness. Reporting: Prepare sales reports, forecasts More ❯

Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. Solution Design and Development: Lead the design and … and other team members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Stakeholder Collaboration: Work closely with business analysts, project managers, and other stakeholders to gather requirements … example the policies and principals of the Serco Management System, which governance, security, information management. Continuous Improvement: Take part in team initiatives to improve the internal processes, capability and service offering. Contribute to and deliver continuous improvement of service delivery for implemented M365 solutions. Participate in team meetings, project meetings, customer meetings and departmental or corporate meetings More ❯

you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop … escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support More ❯

to all of its sites. The team is comprised of highly skilled professionals who are dedicated to helping ensure that faculty staff and students receive the highest levels of service and support. We are seeking a motivated and talented Field Support Engineer to join our Clients team. As an IT Support Engineer, you will play a crucial role in … ensuring all of the schools sites receive exceptional on-site support and technical expertise. This role requires a combination of technical skills, customer service, and the ability to work independently. Key Responsibilities: Provide on-site technical support and troubleshooting for Windows desktop and server environments. Configure, maintain, and troubleshoot Microsoft 365 (M365) applications and services. Perform hardware and … upgrades, and repairs as needed. Diagnose and resolve network issues, including LAN and WAN configurations. Collaborate with clients to understand their technology needs and provide tailored solutions. Document all service requests, resolutions, and hardware/software changes. Maintain accurate inventory of hardware and software assets. Ensure compliance with company and client-specific security and data protection policies. Occasional travel More ❯

deliver to our ambitious goals every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering a designated region. The role will … the courier network is maximised to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and forecast of regional budget and … hoc payments, team expenses and over-rides) by managing cost and ensuring the team understand the financial impact of their decisions ensuring the profitable running of their region. Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure More ❯

with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own … transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support … remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make More ❯

of London IT Support Engineer Main Responsibilities: Daily Operation Provide 1st line level of technical or business system support via telephone, email, and online tickets Support, maintain, and improve customer services Assist other team members in Europe or back office/project members Assist customer HQ in Japan and third-party vendors Work proactively to ensure prompt resolution … of support cases, timely project completion, and the highest levels of customer satisfaction Understand and comply with the customer’s IT policies and procedures Administrative Tasks (based on customer requirements) IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updates Produce monthly IT reports and newsletters Update and maintain intranet contents User support … for user ID management systems and other internal systems System Integration/Maintenance Services Support system integration and maintenance tasks on behalf of the customer Maintain related documents, including user manuals Summarise customer requirements for system integration services Project Management Act as project coordinator as a representative of the customer Assist other on-site engineers in implementing More ❯

with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own … transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support … remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make More ❯

to work with a real focus on staff development - including structured training plans and plenty of opportunities to gain industry-recognised certifications.The Role:You'll be part of the Service Desk team providing remote technical support to a wide range of clients, as well as visiting client sites to deliver face-to-face support when needed. It's a … varied, customer-facing role ideal for someone who enjoys solving problems and building relationships. Key Responsibilities: * Provide 1st and 2nd line support via phone, email, and remote tools* Visit client sites to deliver hands-on IT support and troubleshooting* Diagnose and resolve hardware, software, and network issues* Log, manage, and resolve tickets in a timely manner* Assist with project … work, installations, and system upgrades* Deliver excellent customer service and build positive client relationships About You: * Previous experience in an IT support role (MSP experience desirable but not essential)* Confident working on a service desk and comfortable in face-to-face support situations* Good understanding of Windows operating systems, Microsoft 365, and basic networking* Strong problem-solving More ❯

Job summary This role is office based in Newcastle due to the nature of the work, and includes travel on occasion to support other locations. A positive customer service attitude and focus is important to this role where the post holder will be expected to provide IT advice and guidance, 2nd line IT support and assist with the … Azure would be advantageous. Experience of working on large scale device refreshes would also be a distinct advantage. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … Assisting all users with any logged ICT related incident Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary (to own the issue until it is resolved). Add to and ensure More ❯