226 to 250 of 1,344 Customer Service Jobs in England

time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly … Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16: The apprentice will join the 1st Line Team ...

European Field Service Engineer, Laboratory Robotic Systems Basic Salary £60,000 to £70,000 Depending on Experience Bonus 10% Car Allowance £8,000 Pension Healthcare Life Insurance Phone, Laptop Holidays *** This role involves extensive European travel and circa three nights away from home per week *** The Role – European Field … Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including ...

innovative organisation. What will you be doing? Managing the day‐to‐day IT operations and supporting and ensuring resolution of technical issues within agreed service levels Providing high quality, user centric customer service Administering Windows Server, Active Directory, and Microsoft 365 Maintaining and developing IT infrastructure – including … skills Experience managing an IT support team Strong problem solving and organisational skills A positive and proactive approach Proven ability to deliver high-quality customer service Experience with ISO27001 or similar frameworks Scripting (PowerShell/Bash) Fluent in German, both written and verbal What will we offer ...

Service Desk Manager Derbyshire| Hybrid - 3 days onsite | We're recruiting exclusively for a Service Desk Manager to join a large, established technology function supporting approximately 4,000 users across 370 sites globally. You will lead a team of seven across the Service Desk, taking ownership … service performance while helping shape how the function develops as the business continues to grow. This is more than a role focused on ticket queues and SLAs. The business has expanded quickly, creating a genuine opportunity for someone to come in, review existing ways of working and help define ...

provide hands-on technical support in South Mimms. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. What You'll Be Doing: Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals. Diagnosing … resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating complex incidents where required and working closely with wider technical teams. Maintaining asset records, support ...

Role: Senior Service Desk Analyst (2nd Line)Location: Leicester, UK (Hybrid) About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards high. Alongside … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

passionate about technology and enjoy helping people? If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you'll be the go-to person for resolving IT issues and keeping our colleagues connected … productive. In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business. This is a hands-on, varied position that blends user support with hardware and software management, system administration, and involvement ...

faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted … Incident Response Analyst 3, you will lead the investigative stream of active cyber incidents, performing advanced forensic, analytical, and containment tasks across diverse customer environments. You will operate with moderate autonomy, serve primarily in an Incident Responder role, and support Advisors by validating findings, shaping investigative direction, and preparing ...

recruiting for an experienced Security Systems Engineer to join a well-established and growing security solutions provider. This is a field-based position covering customer sites across the West Midlands region, delivering installation, servicing, maintenance and commissioning of a variety of security systems within commercial, industrial and selected residential … environments. The successful candidate will have strong technical knowledge across Intruder Alarms, CCTV and Access Control systems, along with the ability to provide excellent customer service while working independently in the field. Key Responsibilities Attend customer sites to carry out pre-planned service, maintenance and installation ...

successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous … experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone ...

large and complex IT environment. You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites. This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys … technology rollout projects Escalate complex incidents where required and work closely with specialist teams Maintain accurate asset management and support documentation Deliver excellent customer service, keeping users informed throughout the resolution process Essential Experience Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role ...

troubleshoot technical issues, offering solutions over the phone or via email Escalate more complex issues to 2nd line support when required Deliver exceptional customer service while meeting SLAs for resolution and response times Monitor shared mailboxes to ensure all customer queries are addressed promptly Conduct outbound calls … gather feedback and ensure customer satisfaction Required Skills & Experience for the role of French-Speaking Technical Support Specialist Fluency in both French and English (written and spoken) Strong problem-solving skills and attention to detail A passion for delivering excellent customer service Flexibility to work rotational shifts ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair … hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will ...

join their team. This is a great opportunity for someone who enjoys being hands-on with technology, solving problems and providing a great service to users. You'll be joining a relatively small team and becoming part of a new division within the business , giving you plenty of opportunity … Entra ID, Exchange and Intune Assisting with user accounts, permissions and Group Policy Escalating more complex issues where required Providing a high level of customer service and keeping users informed What we're looking forWe're looking for someone who is passionate about IT, enjoys solving problems ...

Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership … Windows 10/11, hardware and software troubleshooting Software deployment and PowerShell knowledge advantageous Excellent ticket and queue management Exceptional customer service and communication skills Confident communicating with customers and explaining technical issues clearly Proactive approach to providing customers with regular updates Strong ownership of tickets from initial ...

Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership … Windows 10/11, hardware and software troubleshooting Software deployment and PowerShell knowledge advantageous Excellent ticket and queue management Exceptional customer service and communication skills Confident communicating with customers and explaining technical issues clearly Proactive approach to providing customers with regular updates Strong ownership of tickets from initial ...

your experience and interests, you may manage products across the Joybuy mobile app user journey, search and recommendation, post‐order payment and refund processing, customer service, fulfillment, supply chain, warehouse management systems (WMS), or transportation management systems (TMS). You will work closely with engineering, data science, marketing … user‐centric solutions in a dynamic, international environment. Key Responsibilities Identify and enhance opportunities within the mobile app user journey, including features like new customer acquisition, promotions, product details, guided shopping, payment options and customer reviews, or other applications related to search and recommendation, post‐order fund processing ...

sites throughout London and the surrounding areas. You will be working on a variety of Fire & Security systems while delivering a high standard of customer service and technical support. Duties Include Service, maintenance, fault finding, and repairs on Fire & Security systems. Carrying out small works and system … providing effective solutions. Testing and commissioning systems where required. Completing all relevant paperwork electronically. Providing technical support and advice to customers. Maintaining excellent customer relationships. Ensuring all work complies with current industry standards and company procedures. Systems Experience Experience working on a mixture of the following would be advantageous ...

+ excellent benefits Technical Sales & Support Engineer German Speaking Are you a German-speaking engineer with a passion for customer interaction and technical problem-solving? Do you enjoy combining your engineering knowledge with commercial support in a customer-facing role? We're recruiting on behalf of a leading … solution delivery while building strong long-term relationships. Key responsibilities include: Providing technical sales and engineering support to new and existing customers. Understanding customer requirements and recommending suitable engineering solutions. Responding to technical enquiries via telephone and email. Creating and interpreting engineering drawings using SolidWorks or similar CAD software. ...

Data Science practice at Sky Data science is at the heart of decision making in Sky and drives a majority of decisions across marketing, customer interactions and customer services at Sky. In the Advanced Analytics team, we are scaling up our data science practice to transform … successfully deployed intelligence into Sky and are already delivering realisable value into the business. We gather a very large amount of data on customer behaviours and interactions and are looking for data scientists to extract value from our data assets and maximise customer value. What ...

organised Collaborative Care Records (CCR) Administrator to join our ICT team. This role supports the day-to-day operation of the Collaborative Care Record service, helping ensure healthcare professionals have accurate, secure and timely access to critical patient information. Main duties of the job You will provide second-line … organisations. What We're Looking For Excellent organisational and administrative skills. Strong attention to detail and ability to maintain accurate records. Good communication and customer service skills. Confident using Microsoft Office and other IT systems. Ability to prioritise workload and work independently. Understanding of confidentiality, data protection ...

system. • Retain an in-depth knowledge of the Trust applications which are supported by the Application Support team. • Adopt and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. • Manage the day to day duties entailing System … Management, System Security and Access Control. • Review the ITSM application support queue (IT service desk call logging system) and complete. • Participate in the Change and Problem Management processes. • Participate in the monitoring and ensuring data quality is in line with the Trust data quality policy. • Participate in second ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

summary Band 4 - IT Service Desk Analyst Permanent | 37.5 Hours per Week Based in the Greenwood Offices in Ascot (On-site Role) Are you passionate about technology and delivering outstanding customer service? We are looking for a proactive and customer-focused IT Service Desk Analyst … deliver excellent patient care. We are looking for someone with strong communication skills, a passion for technology, and a commitment to delivering exceptional customer service. Whether supporting frontline clinical teams or administrative colleagues, you will play an important role in keeping our organisation connected and operational. Important Information: This ...

Customer Claims Complaints & QA Specialist Location: Manchester City Centre (office-based during probation) Salary: Up to £36,000 + 10% Discretionary Bonus Working Hours: 40 hours per week IPS Group is working with an innovative and fast-growing InsurTech that is continuing to expand its UK claims operation. … ongoing growth, they are looking to appoint a Customer Claims Complaints & QA Specialist to join their newly established claims team in Manchester. This is a newly created role offering the opportunity to play a key part in shaping complaints handling and quality assurance processes within a growing business. ...