251 to 275 of 2,883 Customer Service Jobs in England

teams and campus partners to strengthen the institution's overall security posture. The IT Security Analyst must work collaboratively within the Campus Technology Services organization and have well-developed customer service and communication skills. Strong communication and customer service skills are essential, as the analyst will work collaboratively across Campus Technology Services, including the Administrative Information … Systems team, Network Services, and the Technology Solutions Center. Strong communication and customer service skills are essential to succeed in this role. This is an exciting opportunity to join a mission-driven institution that values community, interdisciplinary thinking, and student success. Starting salary of $64,000, with final offer commensurate with experience. Key Responsibilities •Monitor and manage centralized … best practices to continuously improve the college's overall security posture and stay ahead of evolving threats. •Work closely with the Help Desk and IT Security Team to provide customer support, incident response, and corrective actions. Includes training Help Desk staff in the Defender Security portal and basic triage procedures. •Create technical documentation for systems, policies, and procedures, including More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft More ❯

this growth, we are now looking for a 2nd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Service … IT Support Technician will need to be self-motivated, conscientious, methodical, and organised, with the ability to liaise with clients at all levels of Ridge, whilst always demonstrating excellent customer service You will possess a logical approach to problem solving and will already be experienced in a similar role Working knowledge of Windows 10, MS Server 2019/ More ❯

our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customer's viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional … this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics. Key job responsibilities As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯

manage support requests using the IT ticketing system, ensuring timely updates and resolution. Escalate complex or unresolved issues to senior engineers or third-line support as required. Deliver excellent customer service and communicate technical issues clearly to non-technical users. Key Skills: 2+ years of experience in an IT support role, ideally within a multi-user environment. Strong … . Confident in supporting end users across desktops, laptops, printers, mobile devices, and basic networking. Experience working with ticketing systems and managing a busy support queue. A positive, customer-first attitude with strong communication and interpersonal skills. Ability to work independently, manage workload effectively, and know when to escalate. More ❯

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level … of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best in class technical support to our clients primarily via phone and email but on occasions … issues methodically. Basic experience with policy management (Group Policy & Intune). Experience in support Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support. Relevant professional qualifications a plus Great attitude, team player always willing to pitch in and take on new tasks Proactive/flexible nature What you More ❯

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level … of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best in class technical support to our clients primarily via phone and email but on occasions … issues methodically. Basic experience with policy management (Group Policy & Intune). Experience in support Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support. Relevant professional qualifications a plus Great attitude, team player always willing to pitch in and take on new tasks Proactive/flexible nature What you More ❯

IT Engineer - Exciting Career Opportunity ?? Location: Middlesbrough ?? Salary: £28,000 ?? Join a Fast-Growing, Innovative IT Team! Are you a passionate, driven, and customer-focused IT professional looking for your next challenge? Do you have a knack for troubleshooting, problem-solving, and implementing cutting-edge IT solutions? If so, this is the perfect role for you! We're on … Management - Act as an escalation point for major incidents, working collaboratively to resolve critical issues. * Proactive IT Monitoring - Identify potential issues before they impact customers and recommend improved solutions. * Customer Excellence - Deliver outstanding customer service, keeping clients updated and ensuring seamless IT performance. * Continuous Learning - Stay ahead of the curve with research, testing, and professional development in … to support the team. What You'll Bring to the Team: ? 3+ years of experience in a technical support role, with server project experience. ? Strong communication skills - confident in customer-facing situations. ? Self-motivated & adaptable - able to work independently and as part of a dynamic team. ? Excellent troubleshooting & problem-solving abilities. ? A proactive mindset - able to manage workloads, prioritise More ❯

devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous More ❯

YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility … to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd love to hear from you! 48799CC1R INDFIR More ❯

YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility … to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd love to hear from you! 48799CC INDFIR More ❯

YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility … to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd love to hear from you! 48799CC1R INDFIR More ❯

this growth, we are now looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Senior … to incidents and requests in line with company SLAs. Youll be part of a team that isthe first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. Youll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology … be interested in IT. Youll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business whilst always demonstrating excellent customer service. Youll possess a logical approach to problem solving and be able to multitask. Essential skills : Basic troubleshooting experience of hardware, software, printers, and network connectivity issues Knowledge of More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

Technician is responsible for provide advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers, phones, tablets...) - Offer personalized onsite … and Support: Provide training and guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows 10 and 11 Professional, MAC OS … are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through … customers. To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and on a daily basis be … and business segments. Identify target audiences and prioritise efforts to attract and engage them by deeply understanding their needs and how to delight them. Identify partnership opportunities to enhance customer experience and/or the unit economics of cross border-payments and be comfortable leading these conversations and negotiations. Be a highly analytical leader with the ability to proactively More ❯

the hunt for smart, talented people to join us. At Vorboss, we do the right thing-no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We're proud to have earned … departments, providing insights and supporting the development of scalable, optimised processes that align with our wider company objectives. Key responsibilities: (Please note that this list is not exhaustive) Safeguard customer data integrity across contracting, delivery, and finance platforms, ensuring records remain accurate, complete, and consistent throughout the customer lifecycle. Serve as second-line support for customer-contract … Own product-setup governance: design, add, and maintain product and pricing configurations in operational systems so that orders, billing, and reporting stay aligned. Form a core part of the Customer Operations work on upgrades and changes, translating commercial requests into system actions and verifying successful completion. Map, document, and continuously improve processes that span Sales, Delivery, Finance, and Support More ❯

join our growing global IT team. We are looking for someone who is prepared to roll up their sleeves, get through the support workload providing an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide. … shifts may be required Essential Skills Great at supporting Microsoft Windows 11 Microsoft 365 administration - 2+ years' experience, including Entra ID, Exchange, Teams, and SharePoint administration Laptop automation & configuration Customer service focussed Fantastic written & verbal communication and interpersonal skills Proven work experience as an IT Support Engineer Good attention to detail and adherence to standard processes and procedures More ❯

in the Technology Markets Team to give our clients, and our colleagues the best possible experience of Aztec's client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors. The role involves a range of tasks from providing general user support, creating requirement documents alongside members of the client-facing teams … via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks. Provide second level support raised via the support desk (Ivanti) as either Service Requests and Incidents, as well as enhancements raised through other means, including projects, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress. Understand or … Invest, Investment Café) is essential, prior experience in supporting users on Yardi or Viewpoint is advantageous Creative mindset, general problem solving, and strong analytical skills are essential Experienced in customer service/support desk Must have a genuine interest in technology, systems and data Advanced PC skills notably MS Office suite (MS Word & MS Excel) Experience in dashboard More ❯

save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through … customers. To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and on a daily basis be … understanding their needs and how to delight them. For these insights to inform a crisp understanding for how Monzo can win in this space. Identify partnership opportunities to enhance customer experience and/or the unit economics of cross border-payments and be comfortable leading these conversations and negotiations. Be a highly analytical leader with the ability to proactively More ❯

Data Science functions. The ideal candidate will have a keen understanding of modern data platforms such as Snowflake, Databricks & Fabric. A strong knowledge of data integration, data as a service, business process management and the application of data in the creation of advanced data products is a requirement. The candidate will run a high-profile and motivated rapid delivery … and stakeholder management skills. Ability to weigh business needs against security concerns and articulate to management. Working knowledge of Microsoft Office, and strong knowledge in Microsoft Excel preferred. Strong customer service orientation toward Business Units requiring financial consultation (responsive, consultative, collaborative and accurate). Strong leadership ability. Strong project management. Strong interpersonal relationship building skills. Strong analytical ability More ❯

and is responsible for generating pipeline and leading presales, to grow and strengthen our UK & I business and partnerships. This role requires cross-industry collaboration, in-depth understanding of customer requirements, and designing and presenting unique and innovative Microsoft Dynamics and Power Platform based solutions. The ideal candidate will already be doing a similar role, will come with extensive … ecosystem. Exceptional stakeholder management, ability to communicate with and engage stakeholders at all levels, to build trusted relationships Deep understanding of Microsoft Business Application products, particularly in Microsoft Dynamics Customer Service, Sales, Customer Insights, Power Platform, and Copilot, with a drive to stay constantly up to date. Strong existing personal network including with Microsoft sellers and specialists More ❯

support and trade lifecycle issues for both the MTF platform and trading desk. The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills. … self-starter who takes ownership of responsibilities, and can work autonomously Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc.) Must be motivated by customer satisfaction Excellent organisational skills Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to More ❯

is responsible forleading presales as well as generating pipeline, to grow and strengthen our UK&I business and partnerships. This role requires cross-industry collaboration, in-depth understanding of customer requirements, and designing and presenting unique and innovative Microsoft Dynamics and Power Platform based solutions. The ideal candidate will already be doing a similar role, will come with extensive … ecosystem. Exceptional stakeholder management, ability to communicate with and engage stakeholders at all levels, to build trusted relationships Deep understanding of Microsoft Business Application products, particularly in Microsoft Dynamics Customer Service, Sales, Customer Insights, Power Platform and Copilot with a drive to stay constantly up to date. Strong existing personal network including with Microsoft sellers and specialists More ❯