576 to 600 of 1,396 Customer Service Jobs in England

closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You’re a product evangelist … best practices to the org Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status ...

join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

ticketing system, escalating more complex issues when required. Experience Required: A minimum of one to two year's experience in an IT support, service desk or help desk role, ideally as an IT Support Analyst . Working knowledge of operating systems, business software, ticketing systems and user administration. Hands … experience supporting users in a Microsoft environment, ideally including Microsoft 365, Entra ID, Intune, SharePoint and Teams. Strong communication and customer-service skills, with the ability to explain technical issues clearly to users at all levels. A logical, proactive approach to problem-solving, with the ability to respond ...

title: IT Engineer Reports to: Service Desk Manager Location: Standfast & Barracks, Lancaster Department: IT - Operations Contract Type: Full Time, Permanent Role Overview: This role is based at our Standfast & Barracks textile manufacturing site in Lancaster, providing on-site IT support and assisting with group-level IT operations where required. … contact for IT issues, you will be responsible for logging, triaging and resolving support requests, and escalating anything beyond first-line scope to the Service Desk Manager, Senior IT Engineers or Business Systems team. Occasional travel to our other UK sites may be required, though this is not expected ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd/3rd line role within ...

Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. … their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards ...

leading technology and cloud solutions partner of UK SMEs. The team are successfully building a national presence delivering market leading solutions and service levels to an impressive client list and are now looking for ambitious team members to add their own ideas, skills, and energy to the talented … term, relationships with a portfolio of CT clients and support the ir commercial and operational ambitions through the profitable delivery of solutions and contracted service levels . Success demands the ability to articulate compelling solutions to client needs and work with Service and Operational teams to consistently deliver ...

right to work in the UK. Essex County Council is delivering an ambitious transformation to become a leading digital council by 2030, with excellent customer service enabled through modern technology and service design. The Role The Lead Developer is a newly created role within Essex Digital Service … engineering standards, practices, and technical capability. To read more about our business area, please visit: Corporate Services Accountabilities Develop and deliver the Essex Digital Service development strategy, aligning engineering capabilities with product, platform and architectural priorities to enable the delivery of secure and user-centred digital services. Establish ...

govern global vs. local design decisions, ensuring scalability for multi-country rollout. Act as the design authority for all O2C-related processes, including customer master, pricing, quotations, order management, credit and collections, billing, returns, rebates and other areas within the business process master list. Provide guidance on leading-practice … domain. Challenge business stakeholders on pocess inefficiencies, legacy workarounds and non-standard requirements. Drive process harmonization across geographies. Ensure alignment between commercial processes, customer experience objectives, financial controls, and revenue recognition requirements. Promote adoption of SAP standard capabilities and industry best practices. Together with our S/I partners ...

point, supporting complex infrastructure, cloud, networking and security environments. The role will be responsible for resolving complex technical issues, providing expert guidance to the Service Desk, and supporting the delivery and maintenance of robust, secure and reliable customer environments. Job Title: Senior Technical Support Specialist Base Location: Reigate … Salary : £50 ,000 to £55,000 per annum Conditions: Full clean driving licence required Key Responsibilities Act as the highest technical escalation point for service desk incidents. Administer Microsoft 365, Azure, Entra ID and Windows Server environments. Support networking, firewalls, VPNs and security solutions. Perform in-depth troubleshooting ...

love to hear from you. Key Responsibilities As a Project Officer, you will: Prepare, review, and maintain project and testing documentation. Verify and validate customer data before it is entered into software systems. Conduct system testing, document outcomes, and report findings. Liaise with project teams and developers to identify … track, and resolve issues. Configure software systems to meet customer-specific requirements. Perform quality checks on customer data to ensure accuracy and compliance. Attend project meetings, providing updates and contributing to discussions. Produce accurate meeting minutes and track agreed actions. Prepare agendas and supporting documentation for project meetings. ...

fantastic time to join us. About the Role We’re looking for an experienced IT Manager to lead our day‐to‐day IT operations, service delivery, infrastructure, cloud services, suppliers, cyber security and the IT support team. This is a key leadership role within our Operations function, ensuring … that support our future growth. Key Responsibilities Operational Leadership Ensure IT and communications systems operate effectively with minimal downtime. Maintain high standards of IT service management and user support. Plan and coordinate IT activities with minimal business disruption. Ensure the team is resourced to provide technical support during ...

join our IT Services team and provide expert 2nd line support across our business. This is an exciting opportunity for a technically skilled and customer-focused IT professional who thrives on solving complex problems, supporting users, and contributing to the continuous improvement of IT services. You'll work across … reliable and effective IT support. The Role As a Deskside Analyst, you will act as the primary escalation point for complex IT incidents and service requests that cannot be resolved by the Service Desk. Working both remotely and on-site, you will provide advanced technical support, perform detailed ...

hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues. Role Provide end-to-end support for Windows and Mac Desktops … aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies. ...

progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between … testing, documentation, monitoring and governance standards. Plan and deliver application improvements in collaboration with stakeholders and colleagues, covering requirements, estimation, prioritisation, reporting, risk management, service improvement, knowledge sharing, coaching and continuous professional development. Please see the full Job Description for further details about the role and its requirements. Person ...

required one day per week. You will act as the local technical point of contact when issues cannot be resolved remotely by the central Service Desk. You'll provide on-site diagnosis, equipment deployment, hardware troubleshooting and local technical intervention across office, production, warehouse and logistics environments. What … networking and physical connectivity. Experience supporting users in a manufacturing, warehouse, logistics or multi-site environment is highly desirable. Experience with an ITSM/Service Desk platform; ServiceNow is advantageous. Strong communication, organisation and customer-service skills. Full UK driving licence and access to a vehicle. Desirable ...

11689CA5 £40k per year + Bonus IBM i Service Desk Technical Consultant Milton Keynes/Hybrid £40,000 Are you an experienced IBM Power i (IBM i/AS400) Technical Consultant looking for your next challenge? Join our expert Service Desk team and support enterprise customers across finance … technical support for IBM i managed services customers Manage incidents through to resolution Support backups, HA, DR, patching and upgrades Proactively monitor and optimise customer environments Work closely with customers and internal technical teams to deliver exceptional service What we need from you: 4+ years’ experience ...

mutual support, fostering a vibrant, inclusive culture where your ideas and contributions are valued.The RoleThis role is responsible for leading the 2nd Line IT Service Desk team, driving performance, supporting individual development, and fostering a culture of continuous improvement. You will oversee day-to-day service delivery, manage … Administration, Microsoft Azure Knowledge, Microsoft Exchange and Microsoft Endpoint Manager (Configuration Manager/SCCM).- Virtualisation using VMware vSphere.- Desire to deliver exceptional customer service- Excellent communicator with an ability to work under pressure.- Strong team ethic and can-do attitude.What We Offer You In ReturnWorking for Alpine ...

responsibilities will span security monitoring, risk review, incident response and liaison with local and national partners. You will also contribute to the wider ICT service, including Microsoft 365 administration, infrastructure updates, network monitoring and user support, all within ITIL and change management frameworks. ICT Security Analyst - Key Responsibilities: - Monitor … training to employees and Councillors, plus support regular security testing and reviews - Contribute to Microsoft 365 administration, infrastructure and application updates, network monitoring and service requests with excellent customer service ICT Security Analyst - You: - Hold a Level 5 qualification in Cyber Security or equivalent professional experience - Have ...

hybrid and on-premises environments, contributing to both operational support and strategic projects. You will have the chance to solve complex technical challenges, drive service improvements and play a key role in strengthening our cyber security and infrastructure capabilities. We are looking for motivated individuals who enjoy continuous learning … managed throughout its lifecycle. You will work closely with colleagues, suppliers and partner organisations to deliver technical solutions, share knowledge and support continuous service improvement. The post offers the opportunity to work across a varied technology estate, contribute to strategic infrastructure developments, and influence how digital services evolve within ...

networking (wired/wireless), basic server administration, and hardware repairs. Familiarity with Active Directory, file permissions, printer support, and Office 365 administration. Excellent customer service skills to maintain a positive user experience. Desirable skills Understanding of VLAN's/QoS/VPN's Experience of Backup software, including ...

infrastructure Ensuring core infrastructure and hosting platform performing optimal levels Supporting the Cloud & Infrastructure Team Leader in project delivery Mentoring and training to develop Service Desk engineers in infrastructure skills Acting as 3rd/4th line support to clients with complex infrastructure assistance Managing robust backup and disaster recovery … systems to ensure business continuity Working on internal infrastructure platform projects for maintenance, expansion, and upgrades Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly ...

simplify and enhance the employee experiences when using ServiceNow (Case Management and Knowledge). The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management, Employee Service Centre and related integrations. What you will be doing Responsible for providing guidance and direction to project … critically to solve problems with practical solutions. Ability to coordinate, prioritize and simultaneously balance multiple issues while communicating at all levels in the organization. Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements. Experience working within a Shared Services or centralised operating environment ...

cold prospecting through partner collaborations, social communication, email and phone calls. Form strategic sales plan to target use cases within industry verticals. Taking a customer through the full lifecycle of an opportunity including qualification/discovery, demo working with a dedicated Solutions Engineer, building relationships within an organization, proposal … improving on sales activities. Consulting and advising our customers on best practices for their use case on the LogicGate platform. Deliver world class customer service in every customer interaction We get excited about you if you have: Proven sales experience. You will ideally have 5+ years ...

Select how often (in days) to receive an alert: We're hiring a customer-focused IT Support Specialist to be the first point of contact for our global employees. In this role, you'll keep hardware, software, and collaboration tools running smoothly so people can stay productive - combining strong … technical troubleshooting with excellent customer service in a fast-paced, international environment. Key Responsibilities Provide first-class technical support for desktop, laptop, mobile, and telecommunications environments. Perform basic administrative tasks in Office 365, Entra AD, JAMF, and Intune. Troubleshoot and resolve hardware, software, printer, scanner, AV, and collaboration ...