376 to 400 of 460 ITIL Jobs in England

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

Overall Job Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support … positive proactive approach to maintaining and improving services. Fluent in business English – written and verbal. Financial Services’ experience advantageous. Degree educated or equivalent experience. ITIL v3 or v4 Foundation. PRINCE2 Foundation and Practitioner/Agile – Scrum Master desirable. Full current driving license required. Flexibility to travel and work at other ...

highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL best practices and governance. This role is critical in driving high-quality service delivery, tooling governance, and operational excellence across Transform. Location: Uxbridge (Hybrid … high-quality service delivery. Own and manage the end-to-end Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry-recognised) are desirable. Appreciation of Information Technology Infrastructure Library (ITIL). Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills ...

practical management experience and knowledge; Significant experience and competence in the Microsoft Office suite particularly Outlook, Word and Excel; Information Technology Infrastructure Library (ITIL) qualification or willingness to obtain; Good knowledge of Digital services and processes that support service delivery; Excellent problem resolution and fault investigation skills; Experience of dealing ...

Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement … phone number removed) in order to be considered. Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ...

Cross functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply … considered. IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head ...

Job summary A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician . This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining ...

Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance ...

everything in top shape. Want to come and be a part of it? What will you be doing? As Change Manager, youll support the ITIL-based Change Management process to ensure efficient handling of technology changes, minimising service disruption and improving operational stability for MGroup and its customers. Youll govern … continual improvement. Collaborating across teams, youll ensure changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer ...

managing complex network, infrastructure, virtualisation and application environments Participating in a 24/7 on-call rota Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions … Palo Alto Load balancing technologies AWS and/or Azure VMware (ESXi, vSAN) Windows & Linux Servers Network monitoring tools SIEM tooling (Defender/Sentinel) ITIL exposure (incident/change management) Server rack management in live environments If you’re a technically strong Network Engineer with a “can-do” attitude ...

stability and value realisation. Provide governance and administrative oversight for the CMDB, ensuring data quality, accuracy, and completeness. Support service management processes aligned to ITIL v4 best practice. Ensure services, assets, and relationships are maintained correctly within ServiceNow. What you need to succeed at XPO ITIL v4 certification (or equivalent ...

transform enterprise-wide Change and Problem Management processes to enhance service stability and operational performance About You Strong experience developing, embedding and maturing ITIL-aligned Change and Problem Management processes within a complex environment Demonstrated ownership of service or process improvement initiatives with measurable outcomes Excellent analytical and problem-solving … capability with a data-led decision-making approach ITIL Foundation certification (v3 or v4) Experience working with enterprise service management tooling (Freshworks desirable) and within collaborative delivery environments Familiarity with delivery frameworks such as Agile and/or enterprise architecture approaches Benefits 25 Days Holiday + Bank Holidays (with ...

ensure contractual service obligations are met Experience Required Proven experience in a Service Manager or IT Service Delivery role Strong working knowledge of ITIL/ITSM frameworks Experience managing SLAs, OLAs and supplier performance Background in leading major incident management Ability to engage and influence senior stakeholders ITIL certification ...

Workflow automation (approvals, onboarding, ops), RPA (desktop flows if Legacy systems exist) Networking & infrastructure (LAN/WAN, Firewalls, VPNs) Virtualisation (VMware/Hyper-V) ITIL environments (change, release, configuration management) Exposure to security frameworks, risk tools, and data governance About You Strong experience in solution design and systems integration Broad … technical background across infrastructure/systems Knowledge of security protocols and ITIL environments Able to manage multiple workstreams and influence stakeholders Experience in public sector, policing, or regulated environments is highly desirable. ...

provide cover for colleagues as required. Train new colleagues in the execution of administrative, diagnostic and problem-solving activities. Knowledge & Skills ITSM/ITIL Certification at Foundation level and/or equivalent experience as support agent or administrator within a technology company serving retail customers. Good knowledge of telecoms broadband … technical users to deliver business outcomes. Showing a can-do positive attitude and actively helping to resolve issues. Education & Qualifications ITSM/ITIL Certification at Foundation level Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want ...

across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take business and user requirements into account. Key Info: Role: Senior Service Designer Duration … Milton Keynes Key Skills: Background in ITSM roles, including Service Design Demonstrate in depth knowledge of Service Design principles, and ITSM Frameworks such as ITIL Collaborative approach to be able to lead Service Designers, and work alongside Architects, Product Owners and ITSM professionals to deliver Understanding ...

bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants … deliver a best-in-class function. Key Responsibilities: Design and implement a centralised IT support model. Establish governance, SLAs, and performance frameworks. Embed practical ITIL processes and best practices. Lead and manage a team of 6 Regional Managers. Oversee delivery across a distributed IT function of 160 staff. Drive consistency ...

hardware in line with procurement frameworks. Coordinate central and school-based IT teams to enable effective project delivery. Promote best practice methodologies (Agile, PRINCE2, ITIL) across all projects. Key Requirements of the IT Project Manager: Proven experience delivering IT projects within education (MAT, SAT, or schools). Strong knowledge … communication and stakeholder management skills. Strong planning, organisation, and problem-solving abilities. Ability to work independently and collaboratively. Desirable experience with Azure/Entra, ITIL, and IT procurement frameworks. Experience working in an educational environment (desirable). Apply now for the IT Project Manager Role to speak with VIQU ...

environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation and change management. Understanding of IT service management frameworks (e.g. ITIL). Experience overseeing technical support, service desk and project functions. Ability to develop processes, frameworks and operational efficiencies. Strong communication and stakeholder engagement skills. Able … operate effectively in a fast-paced, evolving environment. Desirable Experience working in the education or schools IT sector. Knowledge of ITIL, Prince2 or similar frameworks. Personal Attributes Highly driven and results focused. Confident leading organisational change. Collaborative and team-oriented. Strong customer-focused mindset. Able to operate strategically while remaining ...

environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation and change management. Understanding of IT service management frameworks (e.g. ITIL). Experience overseeing technical support, service desk and project functions. Ability to develop processes, frameworks and operational efficiencies. Strong communication and stakeholder engagement skills. Able … operate effectively in a fast-paced, evolving environment. Desirable Experience working in the education or schools IT sector. Knowledge of ITIL, Prince2 or similar frameworks. Personal Attributes Highly driven and results focused. Confident leading organisational change. Collaborative and team-oriented. Strong customer-focused mindset. Able to operate strategically while remaining ...

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking ...

fast-paced organisation. You will oversee the full lifecycle of several business-facing services within a multi-vendor, outsourced model—applying strong SIAM, ITIL, and IT Asset Management best practice. A major focus of the role is driving service quality, operational performance, and continuous improvement, while building strong relationships with … workplace services (service desk, devices, mobile, printers, software licensing). Proven delivery in multi-vendor or outsourced IT environments. Expertise in IT Asset Management, ITIL and SIAM. Excellent stakeholder management and communication skills. Solid experience in incident, problem, and change management. Comfortable managing budgets and reporting service performance. Self-motivated ...

Incident, Problem, Change, Request, Knowledge) o CMDB & CSDM (v4+ concepts, domains, service lifecycle) o ITOM (Discovery, Service Mapping, Event Management – preferred) • Strong understanding of ITIL processes and how they are implemented in ServiceNow. • Proven experience governing complex, multi team ServiceNow delivery programmes. Architecture & Delivery • Proven experience defining platform wide architecture … where available) Architect Level/Strategic Certifications (Preferred) • ServiceNow Certified Master Architect (CMA) or • ServiceNow Certified Technical Architect (CTA) or actively progressing toward CTA • ITIL v4 Foundation or higher ...