Incident Management Analyst/Major Incident Analyst
- Hiring Organisation
- Pontoon
- Location
- Chester, Cheshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 450 Daily
High-level understanding of IT infrastructure (networks, Servers, cloud) is essential Familiarity with incident management tools (ServiceNow, Remedy, Jira Service Management) Knowledge of the ITIL framework (certification preferred) Exceptional decision-making and organisational skills Key Responsibilities: Lead Major Incidents: Oversee incidents from identification to resolution, ensuring adherence to agreed SLAs. ...