and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯
team email inboxes. Assisting auditors with any queries they may have during the annual audit. Completing and reviewing complex member calculations ensuring all calculation SLA's are maintained. Reviewing complaint/Historic pension transfer cases Authorization of daily payments. Supporting all processes to maintain compliance and minimise escalations and complaints. More ❯
staffing based on volume. Interpret and communicate data impacting service levels, including shifts in arrivals, schedules, and productivity. Conduct root cause analyses to identify SLA misses through data analysis. Contribute to the development of new metrics and tools, supporting change management initiatives. Escalate major issues promptly and notify relevant managers More ❯
some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will More ❯
Employment Type: Permanent
Salary: £38000 - £42000/annum Progression, Training, Company Benef
stock Work with internal teams planning for forecasted orders Administer router management platform(s) used for all configuration Manage and complete outstanding cases within SLA timescales Working within the Service Desk Team to support second line hardware queries Monitor queue on Zendesk ticketing system for outstanding order requests to be More ❯
Maidenhead, England, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
stock Work with internal teams planning for forecasted orders Administer router management platform(s) used for all configuration Manage and complete outstanding cases within SLA timescales Working within the Service Desk Team to support second line hardware queries Monitor queue on Zendesk ticketing system for outstanding order requests to be More ❯
reading, south east england, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
stock Work with internal teams planning for forecasted orders Administer router management platform(s) used for all configuration Manage and complete outstanding cases within SLA timescales Working within the Service Desk Team to support second line hardware queries Monitor queue on Zendesk ticketing system for outstanding order requests to be More ❯
destination. The OPS BD Manager will contribute to the design and implementation of carrier performance on agreed, cross-border, carrier-related KPI's and SLA's Inbound and Outbound of Europe and Middle East lanes including FCs basis the parameters set by the overseas marketplaces. They will facilitate flow of More ❯
for pricing and strategic price planning with partners and operations teams. Operations Management Manage relationships with international fulfillment partners and 3PL providers to ensure SLA adherence and efficient delivery. Coordinate and automate multiple manufacturing facilities worldwide, scaling logistics into new geographies. Optimize supply chain processes, from procurement and inventory management More ❯
product lines. Conduct root cause analysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). Maintain and improve knowledge base articles and internal documentation to support efficient case resolution. Contribute to the development and More ❯
Market Harborough, Leicestershire, UK Hybrid / WFH Options
Paynt
partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯
partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯
South West London, London, United Kingdom Hybrid / WFH Options
La Fosse
including Microsoft Teams Telephony, hybrid server environments, networking, cloud platforms, data management, print services, email, and the O365 ecosystem. Guarantee that MIS Service Desk SLA metrics are consistently achieved. Hands-On Expertise: Regularly engage in hands-on technical work across networking, infrastructure, and cybersecurity domains, ensuring best practices are applied. More ❯
market harborough, midlands, United Kingdom Hybrid / WFH Options
Paynt
partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯
leicester, midlands, United Kingdom Hybrid / WFH Options
Paynt
partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯
of selling pricing through the Channel to ensure consistency Maintaining pricing and channel reporting tools and reporting Key Performance Indicators: EMEA Revenue & Gross Margin SLA for review of special pricing requests On Time delivery of channel data At Targus we are an equal opportunity workplace. We value diversity in our More ❯
processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his/her compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. • The associate should be a team player and come up with improvement ideas to his/her direct More ❯
headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes Consolidation, improvement and expansion of our cloud infrastructure offering Increased visibility of cloud estate and health metrics Greater control and management of infrastructure for More ❯
studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for More ❯
and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Youll be able to manage risk and ensuring all quality and health & safety requirements are met, work closely with the internal More ❯
Required Skills MSP Experience. Basic networking. Windows server support. Office 365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free IT Certifications. Clear progression pathway. Life Assurance. Health Insurance. Company Car Scheme More ❯
Required Skills MSP Experience. Basic networking. Windows server support. Office 365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free IT Certifications. Clear progression pathway. Life Assurance. Health Insurance. Company Car Scheme More ❯
