151 to 175 of 512 Customer Service Jobs in the South East

hour Schedule: Full-time, Monday - Friday, 08:00 - 17:00 Location: Worthing Key Responsibilities: Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders. Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls … reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR). Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks. Experience/Skills: Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management. System Knowledge and Performance: Strong knowledge of CAFM More ❯

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk … cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject More ❯

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k - £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk … cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months' experience in a similar role. Ideally you will have had at least 12 months' experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject More ❯

The Network Team Leader is responsible for leading and managing one of the Second Line Engineering Teams within the Service Centre supporting Managed Services customers, while providing technical hands on support. This technical hands-on role acts as the hierarchical/functional escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and … procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. This position will assist Service Centre Leadership, Client Success, Service Transition and other adjacent functions in providing world class service to Cisilion customers. Knowledge & Experience Technical expertise in multi-vendor enterprise networking, with a focus on managed services environments. Cisco Certified … solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting for network automation and operational efficiency. Service management background (Incident, Problem and Change Management). Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second Line team, directly triaging issues where More ❯

NAVY MCSU Service Desk Analyst Location: QinetiQ PTP, Portsdown Technology Park Working Pattern: Full-Time, 6-month contract (PAYE) Organisational Context The Royal Navy is undergoing a digital transformation to become a fully digitised and data-driven organisation by 2025. This initiative aims to enhance operational capabilities, maintain alignment with UK allies, and mitigate risks posed by adversaries. Navy … across maritime operations and business support functions. Within Navy Digital, the Maritime C5ISR Support Unit (MCSU) plays a critical operational role, supporting Royal Navy units globally. Job Purpose The Service Desk Analyst will play a key role in supporting MCSU customers by providing first-line IT support, managing user accounts, and ensuring compliance with information management and health & safety … regulations. The role is essential to maintaining operational readiness and digital integrity across Royal Navy units. Key Responsibilities Provide Service Desk support, raise calls via Remedy, respond to phone, walk-in, and email queries. Monitor MCSU signal traffic and OPDEFs, raise Remedy calls, notify resolver groups. Create and manage Remedy accounts on Opnet, issue/reset passwords. Manage MODNET More ❯

NAVY MCSU Service Desk Analyst Location: QinetiQ PTP, Portsdown Technology Park Working Pattern: Full-Time, 6-month contract (PAYE) Organisational Context The Royal Navy is undergoing a digital transformation to become a fully digitised and data-driven organisation by 2025. This initiative aims to enhance operational capabilities, maintain alignment with UK allies, and mitigate risks posed by adversaries. Navy … across maritime operations and business support functions. Within Navy Digital, the Maritime C5ISR Support Unit (MCSU) plays a critical operational role, supporting Royal Navy units globally. Job Purpose The Service Desk Analyst will play a key role in supporting MCSU customers by providing first-line IT support, managing user accounts, and ensuring compliance with information management and health & safety … regulations. The role is essential to maintaining operational readiness and digital integrity across Royal Navy units. Key Responsibilities Provide Service Desk support, raise calls via Remedy, respond to phone, walk-in, and email queries. Monitor MCSU signal traffic and OPDEFs, raise Remedy calls, notify resolver groups. Create and manage Remedy accounts on Opnet, issue/reset passwords. Manage MODNET More ❯

center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion activities and customer services … activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site … other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross/disconnects, Remote Hands services More ❯

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Youll be working alongside a close-knit group of four skilled Engineers who are … environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While youll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 3rd Line More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

they’re very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all … site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office … Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams More ❯

extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role The Customer Interaction Programme Manager will be responsible for defining in coordination with the FS leadership team, the strategy, the planning and managing the execution of the transformation agenda for Customer Interaction across Europe. This will include the management of any external service providers and their performance, the vendor management of tools providers and ensuring the best fit and any evolution required. This role is also responsible for leading, for the Head of CI, the evolution and optimization of key customer related processes (e.g. customer complaint, fraud … management) and tools used is part of this role remit with the objective of enhancing customer satisfaction/NPS, frictionless customer experience and overall organization efficiency. We're looking for someone who has: Led the enhancement of processes, tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in More ❯

extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role The Customer Interaction Programme Manager will be responsible for defining in coordination with the FS leadership team, the strategy, the planning and managing the execution of the transformation agenda for Customer Interaction across Europe. This will include the management of any external service providers and their performance, the vendor management of tools providers and ensuring the best fit and any evolution required. This role is also responsible for leading, for the Head of CI, the evolution and optimization of key customer related processes (e.g. customer complaint, fraud … management) and tools used is part of this role remit with the objective of enhancing customer satisfaction/NPS, frictionless customer experience and overall organization efficiency. We're looking for someone who has: Led the enhancement of processes, tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in More ❯

extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role The Customer Interaction Programme Manager will be responsible for defining in coordination with the FS leadership team, the strategy, the planning and managing the execution of the transformation agenda for Customer Interaction across Europe. This will include the management of any external service providers and their performance, the vendor management of tools providers and ensuring the best fit and any evolution required. This role is also responsible for leading, for the Head of CI, the evolution and optimization of key customer related processes (e.g. customer complaint, fraud … management) and tools used is part of this role remit with the objective of enhancing customer satisfaction/NPS, frictionless customer experience and overall organization efficiency. We're looking for someone who has: Led the enhancement of processes, tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in More ❯

We're working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients. In this role, you'll be the first point of contact for end users … too - from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business. About you: Experience in a client-facing or service desk role (desirable, not essential) Great communication skills - written and verbal Strong organisation and time management A team player who can build positive relationships with colleagues and clients Passion … for delivering excellent service Confident with Microsoft Office (Word, Excel, Outlook etc.) ITIL awareness would be a bonus, but not essential Don't worry if you don't tick every box - our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided More ❯

fulfilment and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. MUST HAVE 3PL EXPERIENCE Location: East Grinstead Hybrid: 2-3 days per week in office Salary: 80k - 90K With multiple warehouse locations across … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. Service Delivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation … and professional development. Governance, Risk & Compliance Maintain the infrastructure and security risk register, ensuring compliance with all relevant regulations and policies. Supplier & Stakeholder Management Manage supplier relationships to maximise service quality and value. Collaborate with internal stakeholders to align infrastructure with business needs. Budget & Asset Management Manage infrastructure budgets and optimise costs. Ensure effective tracking of hardware, software, and More ❯

fulfilment and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. **MUST HAVE 3PL EXPERIENCE ** Location: East Grinstead Hybrid: 2-3 days per week in office Salary: £80k - £90K With multiple warehouse locations across … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. Service Delivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation … and professional development. Governance, Risk & Compliance Maintain the infrastructure and security risk register, ensuring compliance with all relevant regulations and policies. Supplier & Stakeholder Management Manage supplier relationships to maximise service quality and value. Collaborate with internal stakeholders to align infrastructure with business needs. Budget & Asset Management Manage infrastructure budgets and optimise costs. Ensure effective tracking of hardware, software, and More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

Senior Service Engineer - Location: Berkshire (Field-Based) Full-Time, Permanent - Salary: Competitive, dependent on experience Start Date: ASAP About Us Our client is a market-leading provider of advanced CCTV and security solutions, delivering innovative and reliable systems to prestigious clients across the UK. They take pride in delivering high standards of service, technical expertise, and customer satisfaction. We are now seeking a Senior Service Engineer to join their resolute engineering team, responsible for maintaining and supporting high-end CCTV and security systems for their valued clients in the Berkshire region. The Role As a Senior Service Engineer, you will play a critical role in ensuring the continued operation, performance, and reliability of CCTV … is ideally suited to an initiative-taking, technically skilled professional with a background in electronics and strong knowledge of digital/IP technologies and networked systems. Key Responsibilities Provide service, maintenance, and fault diagnosis on CCTV and security systems. Perform routine preventative maintenance to ensure long-term system reliability. Troubleshoot and repair technical faults efficiently and effectively on-site More ❯

Senior Service Engineer - Location: Berkshire (Field-Based) Full-Time, Permanent - Salary: Competitive, dependent on experience Start Date: ASAP About Us Our client is a market-leading provider of advanced CCTV and security solutions, delivering innovative and reliable systems to prestigious clients across the UK. They take pride in delivering high standards of service, technical expertise, and customer satisfaction. We are now seeking a Senior Service Engineer to join their resolute engineering team, responsible for maintaining and supporting high-end CCTV and security systems for their valued clients in the Berkshire region. The Role As a Senior Service Engineer, you will play a critical role in ensuring the continued operation, performance, and reliability of CCTV … is ideally suited to an initiative-taking, technically skilled professional with a background in electronics and strong knowledge of digital/IP technologies and networked systems. Key Responsibilities Provide service, maintenance, and fault diagnosis on CCTV and security systems. Perform routine preventative maintenance to ensure long-term system reliability. Troubleshoot and repair technical faults efficiently and effectively on-site More ❯