151 to 175 of 492 Customer Service Jobs in the South East

Nottingham Hours: 37.5 per week Full-time Office based (as per above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers … and Network products Good written and verbal communication skills are essential to this role as are good documentation skills Attention to detail Excellent workload management Experience of MI/Customer reporting Excellent communication skills Excellent documentation skills Flexible team member Customer facing skills Ability to assist with Service Integration process (new business) The ideal candidate will have More ❯

Summary: Do you have a talent for troubleshooting and a customer-focused mindset? Do you have the expertise to manage IT incidents and service requests from initial contact to resolution? We are seeking an IT Support Analyst to join our team. In this pivotal role, you will be the first and second line of defence for our end … users, providing essential technical support that keeps our business running smoothly. You'll be the hero who resolves incidents, fulfils service requests, and minimises disruptions, all while working within our IT Service Management (ITSM) system. Main responsibilities Act as the first point of contact for IT-related incidents and service requests, providing effective resolution or escalation as … ensuring accurate records are maintained. You'll need: Skills/Qualifications/Experience GCSEs (or equivalent) including English and Mathematics. Strong problem-solving and troubleshooting skills. Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Good organisational skills with the More ❯

Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading Managed Service Provider based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to … progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our clients site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise , problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer … routing. Firewall products such as SonicWALL, PaloAlto , Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms CE Consultant is a core team member of our client's customer … Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and being able to leverage it to create powerful solutions (PowerApps, Power BI, Dataverse , Azure, Office 365) and working in … deliver best solutions to our clients Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365 Successfully translate business and customer needs into a great digital customer experience Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons Experience on Azure Devops is beneficial Microsoft Dynamics More ❯

ambitions, to be delivered by people like you. Got your attention? Read on... We put people first. It’s all about you.. The is the jewel in our multi-service proposition. Each year, our customers earn over £12million in cashback through a network of partners and retailers. We know the Cashback card has even more potential to unlock and … and Legal teams within a regulated financial environment. You'll be able to identify and mitigate operational, financial, and reputational risks associated with the card product. You can balance customer value with commercial sustainability, bringing an entrepreneurial approach to growing the CBC business Meticulous approach to reviewing complex legal and marketing documentation for accuracy and compliance. Data-driven mindset … Managing, optimising, and growing our pre-paid Cashback Card (CBC) program. Working with our CBC Product Manager and Engineering Squad to deliver the CBC roadmap. Working with marketing and customer service teams to communicate benefits, run campaigns, and support customer education. Supplier Management: Managing relationships with key ecosystem partners, including card issuer, processor, Mastercard payment network, ID More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms & CE Consultant is a core team member of our client's customer … Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working … deliver best solutions to our clients Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365 Successfully translate business and customer needs into a great digital customer experience Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons Understanding of scope (creep) and use of change More ❯

and collections activities. This senior role is based near Bracknell and plays a pivotal part in maintaining the financial health of the business by ensuring the accurate management of customer orders, invoicing, and debt recovery - all while delivering an exceptional customer experience. The ideal candidate will have deep expertise across the Romanian and UK Order to Cash cycle … from order entry through to collections, and will be comfortable handling high-value accounts in EU. Key Responsibilities Order Management Process EU customer orders from receipt to fulfilment, ensuring accuracy and adherence to agreed terms. Validate order details and activate new customer accounts within internal systems. Oversee updates to price groups, contract revisions, and product migrations. Support technical … checks related to customer access and interface setup. Collaborate with internal teams to resolve order or access-related queries promptly. Billing & Invoicing Generate, review, and issue EU invoices accurately and on time. Ensure billing data complies with internal policies and external regulations. Investigate and resolve billing discrepancies in coordination with sales and customer service. Analyse billing data to More ❯

values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join … line with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What theyre looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft More ❯

values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join … with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they’re looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft More ❯

you an experienced IT professional looking for your next challenge? We’re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You’ll be working alongside a close-knit group of four skilled engineers who are passionate about delivering exceptional support and solving problems together and independently. As … and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you’ll be part of a fast-paced, customer-focused environment, we’re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our 3rd Line More ❯

and maintain hardware and software across multiple sites Manage network equipment and connectivity, diagnosing and resolving faults Support audiovisual, printing, and interactive screen systems Maintain accurate documentation, inventories, and service records Deliver excellent customer service and build strong client relationships Assist with small to medium technical projects and infrastructure improvements What We’re Looking For Minimum … platforms (Microsoft 365, Google Workspace, InTune, Entra ID) Familiarity with networking fundamentals , switches, and topology design Experience supporting MacOS, iOS, and mobile devices Excellent problem-solving skills and a customer-focused mindset Full UK driving licence and access to transport (travel between sites required) Punctual, reliable, and keen to learn new technologies Why Apply? Opportunity to work with a More ❯

we are accountable to one another to make the remarkable happen. Job Purpose: Provide 2nd/3rd line IT support across multiple sites in the South West, resolving incidents, service requests, and problems. Act as an escalation point for 1st/2nd line engineers, support infrastructure and applications, and assist with new technology rollouts. What you'll do: Troubleshoot … and resolve incidents, escalating where necessary. Act as first point of escalation for 1st/2nd line engineers and manage site relationships. Collaborate with IT Service Desk, Infrastructure, and Applications teams to improve services. Conduct root cause analysis and support remediation/prevention plans. Manage cyber and infrastructure P1 incidents. Configure/manage user accounts and permissions (AD, M365 … Cisco Meraki, Smoothwall, LAN/WAN), telephony, printers, and mobile devices (Jamf/InTune). Provide remote and on-site support across multiple locations. Contribute to knowledge base and service improvement. Ensure compliance with company policies, data protection, safeguarding, H&S, and equal opportunities. What we're looking for: 3–5 years’ experience in 2nd/3rd line support More ❯

looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact … for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex … Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills More ❯

a strong background in end-user support and familiarity with common tools. The successful candidate will be responsible for handling tickets assigned to the local workgroup from the Global Service Desk and logging walk-in tickets related to end-user support. The role involves interfacing with the Global Service Desk and other global support groups to fulfil the … responding to, and owning incidents and tasks in the support queue, with a preference for ServiceNow knowledge. Ensure accurate and timely tracking of incidents and calls, adhering to specific Service Level Agreements (SLAs). Demonstrate proficiency in troubleshooting hardware issues on Lenovo PCs (Desktops/Laptops). Possess experience in hardware support, including tasks such as printer setup and … and independently. Proven track record of owning projects and taking responsibility for their delivery. Ability to translate technical information into language comprehensible to non-technical audiences. Strong commitment to customer service and proven experience in building customer relationships. Excellent organisational skills, with a keen attention to detail. Exceptional verbal and written communication skills. Proven ability to manage More ❯

Metaskil Limited Great opportunity for a Help/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate … systems MS Teams and SharePoint Online Apple products A starting salary in the region of £25000 to £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate More ❯

values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join … with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they’re looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft More ❯

Be the first point of contact in IT support solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1st Line Support , who will be required to work on a short term contract basis until January 2026, full time on site in Reading . Role Purpose: Provide essential first … as required by management. Experience/Skills/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows 10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS … WiFi troubleshooting). Experience with EUC environments, SCCM, Intune. Excellent communication and customer service skills. Professional, proactive, and problem-solving approach. Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why More ❯

Be the first point of contact in IT support – solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1st Line Support , who will be required to work on a short term contract basis until January 2026, full time on site in Reading . Role Purpose: Provide essential first … as required by management. Experience/Skills/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows 10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS … WiFi troubleshooting). Experience with EUC environments, SCCM, Intune. Excellent communication and customer service skills. Professional, proactive, and problem-solving approach. Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why More ❯

AV Service Engineer Salary: £40,000 - £55,000 (DOE)Location: London - Home/Field Based 08:00 – 17:00 | Monday - Friday Role: Attend service and preventative maintenance visits to clients throughout London and surrounding areas, minimising downtime for clients within the region. Duties: Attend out reactive service calls, liaising with clients and resolving their issues quickly and … contact for clients when on site, keeping them informed of any progress. Provide training and mentorship to Junior Engineers Troubleshooting control system and DSP issues. Maintaining up to date service documentation. What You’ll Need: Minimum 3 years AV experience with strong experience fault finding and troubleshooting audio visual systems. Understanding of networking principles. Technical knowledge of AV controls … audio DSPs and IPTV systems. Experience with systems such as Crestron, QSYS, Poly Logitech and Mediastar would be highly beneficial. Excellent customer service skills. What’s on Offer: £40K - £55K basic salary (DOE) Overtime rates of up to 2X Paid door to door travel 25 days holiday + bank holidays Statutory pension Continued training and development Free time More ❯

We now have an exciting opportunity for a Customer Service Representative to join our existing team at Castle Malwood, Minstead, Hampshire. This role is dual-focused, requiring excellent communication skills, whilst also having a logical approach to problem-solving. Role This role is dual-focused; requiring excellent communication skills, whilst also having a logical approach to problem-solving. … a range of industry verticals – Retail, Hospitality and Healthcare – and will be the main point of contact for customers within each, ensuring that regular updates and appropriate levels of service are maintained. You will also assist with the analysis of support calls and help identify areas for increased product effectiveness. In addition, you will also assist with the testing … providing support to customers and look to successfully resolve tickets raised as quickly and effectively as possible. This role is particularly well suited to those candidates with experience in customer interaction and/or working in a support environment. Key Responsibilities: Day to day ownership of the support process, recording and processing calls from customers seeking support/reporting More ❯

Great opportunity for a Help/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a commercial … systems MS Teams and SharePoint Online Apple products A starting salary in the region of 28000 to 29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate More ❯

Great opportunity for a Help/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a commercial … systems MS Teams and SharePoint Online Apple products A starting salary in the region of £28000 to £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility formaintaining high levels of Customer Service through onsite attendance and remote … technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account … is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and More ❯

London, 1 day Gloucester travel per week** Position Summary As Director of Network Practice at Claranet, you will lead the strategic direction, operational delivery, and product management of our customer-facing network and connectivity services. This senior leadership role is pivotal in shaping Claranet’s network offerings, driving innovation, and ensuring excellence across delivery and product lifecycles. You will … the Network & Connectivity domain, including Delivery and Network Product Management. Working closely with commercial stakeholders and Group Networks, you will ensure our services remain competitive, secure, and aligned with customer needs. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to … Network Practice. Develop and maintain strategic partnerships with key vendors (e.g., BT/Openreach, Cisco, Fortinet). Inspire and lead cross-functional teams across multiple locations. Operational Delivery and Service Excellence Lead a multi-disciplinary organisation comprising: Network Product Management Network Delivery and Fulfilment Collaborate with the Managed Service and Customer Services Director to define operational expectations More ❯