151 to 175 of 2,004 Customer Service Jobs in the UK excluding London

Job Title Field Service Engineer X-Ray Kent Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before … we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work … complex healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by More ❯

energy efficiency and heat network systems. You will ensure accurate data reporting, resolve complex billing and heat network queries, and coordinate technical, administrative, and customer service functions across a growing portfolio. With upcoming Ofgem regulatory changes, you will play a key role in maintaining compliance and delivering excellent … service across the organisation. What youll be doing Assist with managing contracts for energy brokers, including landlord gas, electricity, water supplies, and heat network metering and billing. Provide support for colleagues, service providers, and customers regarding heat network and landlord utility enquiries. Collate and analyse data for tariff … setting, service charges, funding applications, compliance submissions, and KPI maintenance. Monitor team inboxes and respond to queries within service level agreements (SLAs). Support the service charge team with tariff setting, billing accuracy, heating charge reconciliations, forecasting, and debt management. Monitor and analyse energy consumption and heat More ❯

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with … excellent communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and … have a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, youll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Clients products and services. Acting as a trusted advisor … youll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and … performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to optimise each touchpoint More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, you'll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Client's products and services. Acting as a … trusted advisor, you'll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to More ❯

Are you passionate about delivering outstanding service in a fast-growing Tech Company? Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. You’ll be at the heart of our mission to provide … business. We have presence in the UK, India and Ukraine. As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you. What You’ll Be Doing Deliver excellent customer service through inbound and outbound phone and email … regularly reviewed and up to date Monitor and resolve daily member-to-member complaints, building trust and confidence Act as the voice of the customer—escalating feedback to inform product and service improvements Collaborate with internal teams to ensure a seamless member experience What We’re Looking For More ❯

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from … e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. Halfords is quickly becoming a digital services business. In addition to being a … leading UK retailer, Halfords has now developed a market leading field service management platform that enables businesses to deliver their complex services to customers through an end-to-end digital solution. The platform is deployed throughout Halfords stores, garages and their mobile business. The platform has now been taken More ❯

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from … e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. Halfords is quickly becoming a digital services business. In addition to being a … leading UK retailer, Halfords has now developed a market leading field service management platform that enables businesses to deliver their complex services to customers through an end-to-end digital solution. The platform is deployed throughout Halfords stores, garages and their mobile business. The platform has now been taken More ❯

Are you passionate about delivering outstanding service in a fast-growing Tech Company? Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. You’ll be at the heart of our mission to provide … business. We have presence in the UK, India and Ukraine. As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you. What You’ll Be Doing Deliver excellent customer service through inbound and outbound phone and email … regularly reviewed and up to date Monitor and resolve daily member-to-member complaints, building trust and confidence Act as the voice of the customer—escalating feedback to inform product and service improvements Collaborate with internal teams to ensure a seamless member experience What We’re Looking For More ❯

Job Purpose To ensure the effective daily running of the Planning, Insight and Analytics service overall. Responsible for the design and operation of key parts of the service including helpdesk management, agile task and workload management, financial management, administrative support to the leadership team, and enabling collaboration across … teams both within the service and across the Data & Analytics Community of Practice. Main Duties and Responsibilities 1. Overseeing and managing the daily operations of the service's customer-facing helpdesk and technology solutions, including handling ad-hoc queries from staff, directing enhancement requests to the appropriate … team, and dealing with support issues. 2. Leading the development, design and implementation of new service initiatives and projects, including setting service standards, policies and procedures which ensure the team works efficiently and effectively to meet and exceed baseline service excellence levels. 3. Researching, identifying, implementing and More ❯

Professional, energetic and driven individual with relevant experience required to join our unbeatable Customer Support Team. About us: We are IDNet, a specialist ISP based in Hitchin, Hertfordshire providing Broadband, Telephone, Web and Email services to Residential and Business customers alike. About the role: Aside from the standard support … duties you would expect from a customer support position, the right candidate will have the opportunity to shape the role to their personality, we offer the chance to take on specific facets of our industry as well as providing additional training and encourage individuality to shine within the team. … Having had previous experience in the ISP and Telecoms Customer Support fields (technical/sales/provisioning), a brief training period will be undertaken to introduce you to our systems and processes after which you will be assessed over a 3 month probation period before joining the team on More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in London! The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and helping them troubleshoot any email deliverability issues they are facing, by … of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solving customer issues. Proactively reaching out to customers with relevant … location. Required Language Skills: Fluency in English and French. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires working closely with the other CSMs to manage the More ❯

UPS Engineer/Service Engineer/Customer Service Engineer to join a global critical power company. The UPS Engineer/Service Engineer/Customer Service Engineer will be responsible for commissioning, maintaining, repairing, and occasionally modifying power protection products. The role requires flexibility, as More ❯

Your role The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer … maintain cleanliness and safety within the data center. What you ll do Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support … activities, including setup, deinstallation, and documentation of equipment. Ensure compliance with company policies and regulations, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. More ❯

Your role The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer … maintain cleanliness and safety within the data center. What you’ll do Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support … activities, including setup, deinstallation, and documentation of equipment. Ensure compliance with company policies and regulations, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. More ❯

period provided Annual Leave: No extensive leave permitted during July, August, and September (peak period) About the Role: We are looking for enthusiastic and customer-focused individuals to join our clients team as IT Support Analysts on a temporary basis. You will be supporting and assisting Schools, Colleges, and … valuable experience in IT support, especially if you’re looking to begin or progress your career in the tech industry. Key Responsibilities: Respond to customer queries and IT issues via telephone, email, and customer portal Log incidents and service requests accurately and efficiently Deliver exceptional customer service to every caller Keep customers informed on the status of their issue or request Manage and prioritise your own workload to ensure deadlines are met Follow internal company policies, procedures, and service standards What We’re Looking For: Proven ability to handle and resolve a high More ❯

markets. Please learn more about Nextbase at . About the Role We are looking for an organised, detail-oriented individual to join the Global Customer Services team as our Global Head of Customer Services reporting to Executive Management. The Global Head of Customer Services must have a … strong focus on delivering an exceptional customer experience at every touchpoint. This role is responsible for driving the vision, building scalable processes and driving cross-functional initiatives that ensure support interactions consistently reflect our customer-first values. The responsibilities of the Global Head of Customer Services will … interact with and support our customers. To be successful in this role you will need to embrace the challenge of constantly gathering and analysing customer feedback and developing systems and processes that supports them globally in terms of support of installation, setup, use and upgrade of Nextbase solutions across More ❯

//nextbase.com/about-us/. About the Role We are looking for an organised, detail-oriented individual to join the Global Customer Services team as our Global Head of Customer Services reporting to Executive Management. The Global Head of Customer Services must have a … strong focus on delivering an exceptional customer experience at every touchpoint. This role is responsible for driving the vision, building scalable processes and driving cross-functional initiatives that ensure support interactions consistently reflect our customer-first values. The responsibilities of the Global Head of Customer Services will … interact with and support our customers. To be successful in this role you will need to embrace the challenge of constantly gathering and analysing customer feedback and developing systems and processes that supports them globally in terms of support of installation, setup, use and upgrade of Nextbase solutions across More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities … through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with … your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system Log deal More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities … through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with … your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system Log deal More ❯

Role Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should have a problem-solving attitude … have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technical support Ensure customer service response is timely and accurate Ensure that your responsibilities are … and 3rd party vendors Communicate appropriately internally and to customers Establish best practices throughout the entire technical support process Drive ticket resolution within predefined service level agreements Monitor and manage phone queues Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers More ❯

Role Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should have a problem-solving attitude … have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technical support Ensure customer service response is timely and accurate Ensure that your responsibilities are … and 3rd party vendors Communicate appropriately internally and to customers Establish best practices throughout the entire technical support process Drive ticket resolution within predefined service level agreements Monitor and manage phone queues Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers More ❯

on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client's customers within a service desk environment mainly managed by remote access; however, on-site visits may be required. A good technical knowledge is essential to ensure incidents and … problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide support for incidents related to hardware, software, network connectivity, and application services … to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service More ❯

innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯

inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯