201 to 225 of 924 Customer Service Jobs in the UK excluding London

Cloud Service Desk Specialist Location: Reading Employment Type: Full-Time, Onsite (Hybrid available after probation) About the Role We’re looking for an experienced and customer-focused Cloud Service Desk Specialist to join an established technical support team in Reading. This role is the first point … line technical support Troubleshooting and handling premium partner cases Escalating incidents to third parties when required Maintaining accurate ticket updates within the service desk system Ensuring personal KPIs around productivity and effectiveness are met Creating and maintaining internal knowledge base documentation Providing clear and regular customer updates throughout ...

Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead … technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will ...

efficient fault diagnosis Ensure all work meets industry standards (BS EN 50131, PD 6662, SSAIB/NSI, GDPR) Provide clear system guidance and excellent customer service to clients Complete accurate job sheets, reports and compliance documentation Work collaboratively with the operations team and support junior engineers when needed … qualifications (City & Guilds, 18th Edition, SSAIB/NSI) desirable Full UK driving licence and ability to pass a DBS check Excellent communication, organisation and customer service skills What s on Offer Salary up to £40,000 (with some flexibility DOE) 26 days annual leave + bank holidays Company ...

About Us Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don't occur. We want you to be keen to learn new skills and products and have the opportunity to grow … company into team leader and management roles. At Kayana, we're dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers. ...

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location … assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: Experience of providing IT support Proficient in the use of Service Management and diagnostic tools Knowledge and experience in supporting business-standard IT systems and technology Ideally drive as location is remote Key Responsibilities ...

1trillion in the UK? What we are looking for: Previous sales experience or a record of achieving through work, education or personal ambition Strong customer service skills with the ability to build rapport Resilience and tenacity to handle challenges and maintain a positive attitude A proactive … division you’ll be instrumental in driving our business forward. You'll be responsible for: Generating new leads Building on existing relationships Providing outstanding customer service The above will be achieved by: Outbound sales through; calls, campaign calls, emails, social outreach and networking Identifying new opportunities either ...

working with a UK-based organisation where ServiceNow sits at the heart of the organisation.The platform is used to drive meaningful outcomes across customer, employee, and technology experience, not simply as a ticketing tool.This is a hands-on developer role suited to someone who enjoys building, configuring, and improving … workflows. The role focuses on delivering intuitive user experiences, efficient automation, and scalable platform design. Key responsibilities include: Building and customising ServiceNow workflows across customer, employee, and technology experience Developing modern user interfaces using ServiceNow’s experience layer Configuring Service Portal and UI Builder to deliver role-based ...

play a crucial role in maintaining and expanding the client base. Your ability to understand client needs, effectively communicate with stakeholders, and provide exceptional customer service will be key to your success. Business Development Manager - Role & Responsibilities Effectively manage and grow a portfolio of distribution accounts across … wallet across accounts and increase the range of products they buy Understanding the customers need through consultative sales Offering a high level of customer service Experience required 1-5 years experience in field sales, account management, business development or internal sales. This role would suit candidates from ...

related bonus Career development opportunities Commitment to continued learning and development Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc Long Service Awards Enhanced Holiday Entitlement based on length of service Main purpose of the Business Development Manager; To expand the customer base … increasing customer awareness of the company and their product; to maintain profitability and productive growth in accordance with a Strategic Business Plan and; to build and consolidate strong relationships with prospective and existing customers. Key Responsibilities of the Business Development Manager; To support the General Manager and wider management ...

proactive, determined IT Professional ready to take the next step in your career? Our client is seeking a customer-focused Service Desk Analyst to play a key role at the frontline of their IT support function. This role is centred on delivering outstanding customer service while … issues via phone and email, triaging reported problems, resolving where possible and escalating to senior colleagues when required. Log and manage support calls using service desk tools and ITIL-aligned processes, consistently working towards high customer satisfaction, first-call resolution, and wider company KPIs. Build and maintain strong ...

strong reputation throughout the South West. They're expanding their presence in Bristol and need a Fire & Security Engineer who's hands-on, customer-focused, and ready to make their mark. This isn't just about call-outs and checklists. You'll be working across a variety of sites … role where you're trusted, valued, and offered room to grow, this one's for you. What You'll Be Doing Install, service, and maintain fire and security systems: Intruder Alarms, CCTV, Access Control, Fire Alarms Diagnose and resolve faults efficiently and professionally Work directly with clients, offering expert ...

seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting. The Engineer will … first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service requests within agreed SLAs ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. About the role We are recruiting an experienced Technical Support Manager to lead ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts 100% office-based Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed … users and engineers, both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls, ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and the Head of Service ...

days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts 100% office-based Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed … users and engineers, both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls, ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and the Head of Service ...

site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior IT Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with … three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. ...

Service Desk Analyst (Level 1/Level 2) Middlesbrough, Teesside (On-site with some flexibility depending on business needs) Competitive salary, dependent on experience Company Overview Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability … environment to support their people, operations, and customers. They are now looking to strengthen their IT support function with a proactive L1/2 Service Desk Analyst who enjoys solving problems, supporting users, and being part of a close-knit technical team. The Role As a Service Desk ...

Service Desk Analyst (Level 1/Level 2) Middlesbrough, Teesside (On-site with some flexibility depending on business needs) Competitive salary, dependent on experience Company Overview Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability … environment to support their people, operations, and customers. They are now looking to strengthen their IT support function with a proactive L1/2 Service Desk Analyst who enjoys solving problems, supporting users, and being part of a close-knit technical team. The Role As a Service Desk ...

also proud to be an Equal Opportunities and a Living Wage Foundation employer. What Will You Be Doing? • Handle first-line queries on customer networks across broadband, VoIP, and access circuits. • Perform diagnostics using packet captures, SIP traces, RTP flow analysis, and router interfaces. • Resolve latency, jitter, call-flow … failures, registration problems, routing anomalies, and vendor interoperability issues. • Engage directly with carriers and platform providers to progress faults on customer lines and hosted voice services. • Maintain structured fault records aligned to regulated standards. • Validate restoration with line tests, QoS checks, and end-to-end call verification on customer ...

plus bank holidays On-call allowance Ongoing training and career development opportunities Work with a range of commercial and residential clients Your role Installation, service, and maintenance of intruder alarms, access control, and CCTV systems Fault-finding and carrying out repairs efficiently while maintaining industry standards Ensuring all systems … comply with relevant regulations Providing excellent customer service on-site Coordinating with the engineering team to manage workload and schedules This role is perfect for a hands-on engineer looking to join a reputable company in Manchester, with opportunities to develop and progress within the security sector. ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home … Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across the day at the same time as meeting the operational requirements of the departments. Recommending overall allocation of off phone activity ...

company in Glasgow is looking for an experienced Security Engineer to join their growing team. With a reputation for delivering high-quality installations and service, the company has trained some of the best engineers in the industry and works across a wide range of commercial and residential clients. What … access control, and CCTV systems Fault finding, troubleshooting, and rectification on-site Ensuring all systems comply with relevant industry standards Providing high levels of customer service and representing the company professionally Supporting junior engineers and contributing to team development Skills & Experience Required: Previous experience as a Security Engineer ...

time, permanent Salary : £24,000 Accessible by public transport Are you a confident communicator with a technical mindset and a passion for delivering outstanding service? This is a fantastic opportunity to join a respected, people-focused organisation where every customer interaction matters. You’ll be part … highly skilled team that provides technical advice and support across multiple channels – phone, email, and live chat – ensuring each customer receives accurate guidance and a first-class experience. This is not a passive support role — you’ll be proactive, commercially aware, and confident in recommending appropriate solutions ...