1st Line Support Contracts in England

First Line Support
UK > England

The median First Line Support daily rate in England is £144 according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
24 May 2024		 Same period 2023 Same period 2022
Rank 406 434 470
Rank change year-on-year +28 +36 -19
Contract jobs requiring a 1st Line Support 136 213 330
As % of all contract jobs advertised in England 0.37% 0.45% 0.47%
As % of the Job Titles category 0.40% 0.47% 0.49%
Number of daily rates quoted 53 144 203
10th Percentile £110 £122 £111
25th Percentile £123 £131 £125
Median daily rate (50th Percentile) £144 £150 £150
Median % change year-on-year -4.00% - +15.38%
75th Percentile £161 £188 £185
90th Percentile £186 £222 £224
UK median daily rate £146 £153 £150
% change year-on-year -4.58% +1.83% +15.38%
Number of hourly rates quoted 18 25 66
10th Percentile £14.15 £14.40 £12.50
25th Percentile £14.25 £15.50 £14.00
Median hourly rate £16.50 £18.50 £16.25
Median % change year-on-year -10.81% +13.85% +35.42%
75th Percentile £17.25 £20.00 £18.69
90th Percentile £18.83 £21.67 £20.38
UK median hourly rate £16.50 £18.50 £16.00
% change year-on-year -10.81% +15.63% +33.33%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,857 45,213 67,215
% of contract IT jobs with a recognized job title 92.76% 94.60% 95.43%
Number of daily rates quoted 22,443 32,115 47,974
10th Percentile £284 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +7.07%
75th Percentile £638 £663 £649
90th Percentile £750 £763 £749
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +8.25%
Number of hourly rates quoted 2,492 1,325 1,826
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £20.00 £15.75
Median hourly rate £37.18 £45.00 £23.03
Median % change year-on-year -17.38% +95.42% +7.10%
75th Percentile £61.30 £65.00 £49.25
90th Percentile £73.70 £77.00 £64.88
UK median hourly rate £36.50 £45.00 £24.00
% change year-on-year -18.89% +87.50% +6.90%

1st Line Support
Job Vacancy Trend in England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st Line Support in England.

Daily rate trend for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st Line Support in England.

Hourly rate trend for 1st Line Support in England

1st Line Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing 1st Line Support in England over the 6 months to 24 May 2024.

Hourly rate histogram for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
South East +13 44 £163 +16.07% 33
London +45 30 £145 -6.45% 16
Midlands +38 26 £150 +3.45% 21
North of England +18 22 £138 -15.38% 15
West Midlands +19 20 £150 -14.29% 6
Yorkshire +7 13 £135 -10.00% 5
North West +21 8 £134 -42.58% 10
South West +7 8 - - 5
East Midlands +26 6 £130 +1.96% 15
East of England 0 5 £104 -35.90% 9
North East - 1 £180 -
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 24 May 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support in the job title.

1 56 (41.18%) Microsoft
2 53 (38.97%) Windows
3 43 (31.62%) Customer Service
4 41 (30.15%) Active Directory
5 40 (29.41%) Social Skills
5 40 (29.41%) Microsoft 365
6 36 (26.47%) ITIL
7 30 (22.06%) SLA
8 27 (19.85%) Windows 10
9 25 (18.38%) Microsoft Office
10 24 (17.65%) Service Delivery
10 24 (17.65%) Security Cleared
11 23 (16.91%) Problem-Solving
12 15 (11.03%) Windows 7
13 14 (10.29%) Wi-Fi
14 12 (8.82%) SC Cleared
14 12 (8.82%) Degree
15 10 (7.35%) Analytical Skills
15 10 (7.35%) Proactive Monitoring
16 9 (6.62%) ServiceNow
16 9 (6.62%) Apple iOS
16 9 (6.62%) Apple
16 9 (6.62%) SQL
16 9 (6.62%) Retail
17 8 (5.88%) CRM
17 8 (5.88%) Service Management
17 8 (5.88%) Azure
17 8 (5.88%) WhatsApp
17 8 (5.88%) Presentation Skills
17 8 (5.88%) Organisational Skills

1st Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.94%) Microsoft Exchange
2 2 (1.47%) SharePoint
3 1 (0.74%) Site Server
Applications
1 25 (18.38%) Microsoft Office
2 2 (1.47%) Microsoft Excel
Business Applications
1 1 (0.74%) SAP MM
Cloud Services
1 40 (29.41%) Microsoft 365
2 8 (5.88%) Azure
2 8 (5.88%) WhatsApp
3 7 (5.15%) OneDrive
4 6 (4.41%) Entra ID
5 1 (0.74%) AWS
5 1 (0.74%) Cloud Computing
Communications & Networking
1 14 (10.29%) Wi-Fi
2 7 (5.15%) LAN
3 3 (2.21%) DHCP
3 3 (2.21%) DNS
3 3 (2.21%) VPN
4 2 (1.47%) WAN
5 1 (0.74%) Firewall
5 1 (0.74%) NAS
5 1 (0.74%) SAN
Database & Business Intelligence
1 1 (0.74%) Spatial Data
Development Applications
1 2 (1.47%) JIRA
2 1 (0.74%) Hudson
General
1 40 (29.41%) Social Skills
2 10 (7.35%) Analytical Skills
3 9 (6.62%) Retail
4 8 (5.88%) Organisational Skills
4 8 (5.88%) Presentation Skills
5 7 (5.15%) Public Sector
6 6 (4.41%) Finance
7 3 (2.21%) Telecoms
8 2 (1.47%) Advertising
8 2 (1.47%) Banking
8 2 (1.47%) Front Office
8 2 (1.47%) German Language
8 2 (1.47%) Pharmaceutical
9 1 (0.74%) Dutch Language
9 1 (0.74%) French Language
9 1 (0.74%) Legal
9 1 (0.74%) Local Government
9 1 (0.74%) Marketing
9 1 (0.74%) Spanish Language
9 1 (0.74%) Swedish Language
Libraries, Frameworks & Software Standards
1 2 (1.47%) FIX Protocol
2 1 (0.74%) .NET
2 1 (0.74%) Middleware
2 1 (0.74%) XML
2 1 (0.74%) XMPP
Miscellaneous
1 6 (4.41%) Digital Signage
2 3 (2.21%) NHS
2 3 (2.21%) Onboarding
3 2 (1.47%) iPhone
3 2 (1.47%) Smartphone
4 1 (0.74%) Blackberry
4 1 (0.74%) BYOD
4 1 (0.74%) Client/Server
4 1 (0.74%) Data Centre
4 1 (0.74%) Driving Licence
4 1 (0.74%) EPoS
4 1 (0.74%) iPad
4 1 (0.74%) Photography
4 1 (0.74%) PKI
4 1 (0.74%) SCADA
4 1 (0.74%) Self-Motivation
4 1 (0.74%) Virtual Team
Operating Systems
1 53 (38.97%) Windows
2 27 (19.85%) Windows 10
3 15 (11.03%) Windows 7
4 9 (6.62%) Apple iOS
5 7 (5.15%) Mac OS
6 3 (2.21%) Windows Server 2008
7 2 (1.47%) Android
7 2 (1.47%) Linux
7 2 (1.47%) Windows Server
8 1 (0.74%) Mac OS X
8 1 (0.74%) Unix
Processes & Methodologies
1 43 (31.62%) Customer Service
2 36 (26.47%) ITIL
3 24 (17.65%) Service Delivery
4 23 (16.91%) Problem-Solving
5 10 (7.35%) Proactive Monitoring
6 8 (5.88%) CRM
6 8 (5.88%) Service Management
7 7 (5.15%) Decision-Making
8 6 (4.41%) Time Management
9 5 (3.68%) Customer Requirements
10 4 (2.94%) Mobile Device Management
10 4 (2.94%) Multi-Factor Authentication
10 4 (2.94%) Proactive Maintenance
10 4 (2.94%) User Experience
11 3 (2.21%) Asset Management
11 3 (2.21%) Customer Experience
11 3 (2.21%) Inventory Management
11 3 (2.21%) ITSM
12 2 (1.47%) Information Security
12 2 (1.47%) Stakeholder Management
Programming Languages
1 9 (6.62%) SQL
2 1 (0.74%) C#
2 1 (0.74%) Java
2 1 (0.74%) VB
Qualifications
1 24 (17.65%) Security Cleared
2 12 (8.82%) Degree
2 12 (8.82%) SC Cleared
3 4 (2.94%) Cisco Certification
4 3 (2.21%) CCNA
4 3 (2.21%) Microsoft Certification
5 2 (1.47%) A+ Certification
5 2 (1.47%) DBS Check
5 2 (1.47%) ITIL Certification
6 1 (0.74%) AWS Certification
6 1 (0.74%) ITIL Foundation Certificate
6 1 (0.74%) MCP
6 1 (0.74%) MCSE
Quality Assurance & Compliance
1 30 (22.06%) SLA
2 1 (0.74%) Data Quality
2 1 (0.74%) ISO/IEC 27001
System Software
1 41 (30.15%) Active Directory
2 1 (0.74%) VMware Infrastructure
2 1 (0.74%) vSphere
Systems Management
1 7 (5.15%) Microsoft Intune
2 2 (1.47%) SCCM
2 2 (1.47%) Systems Management Server (SMS)
3 1 (0.74%) WSUS
Vendors
1 56 (41.18%) Microsoft
2 9 (6.62%) Apple
2 9 (6.62%) ServiceNow
3 4 (2.94%) Cisco
3 4 (2.94%) Dell
4 3 (2.21%) Citrix
4 3 (2.21%) Juniper
5 2 (1.47%) Bomgar
5 2 (1.47%) iManage
5 2 (1.47%) SAP
6 1 (0.74%) BMC
6 1 (0.74%) CA
6 1 (0.74%) Remedy
6 1 (0.74%) VMware
103 1st Line Support jobs Nationwide