Desktop Support Contracts

Desktop Support
UK

The median Desktop Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 296 294 347
Rank change year-on-year -2 +53 +111
Contract jobs requiring a Desktop Support 320 521 665
As % of all contract jobs advertised in the UK 0.74% 0.90% 0.76%
As % of the Job Titles category 0.80% 0.95% 0.79%
Number of daily rates quoted 238 373 461
10th Percentile £125 £140 £126
25th Percentile £143 £163 £145
Median daily rate (50th Percentile) £200 £203 £188
Median % change year-on-year -1.32% +8.10% +10.62%
75th Percentile £220 £250 £228
90th Percentile £275 £300 £263
UK excluding London median daily rate £200 £200 £175
% change year-on-year - +14.29% +16.67%
Number of hourly rates quoted 32 44 66
10th Percentile £16.33 £15.30 £15.27
25th Percentile £18.13 £17.97 £16.25
Median hourly rate £21.00 £23.25 £19.11
Median % change year-on-year -9.68% +21.68% +13.33%
75th Percentile £27.44 £25.71 £22.81
90th Percentile £30.25 £27.84 £26.38
UK excluding London median hourly rate £20.00 £18.75 £18.00
% change year-on-year +6.67% +4.17% +6.76%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,991 54,978 83,963
% of contract IT jobs with a recognized job title 92.74% 94.64% 95.46%
Number of daily rates quoted 26,011 38,395 59,001
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,675 1,545 2,052
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.28 £19.25 £15.63
Median hourly rate £36.65 £45.00 £23.91
Median % change year-on-year -18.56% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.74 £76.40 £63.75
UK excluding London median hourly rate £40.00 £42.50 £19.52
% change year-on-year -5.88% +117.73% +2.74%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Desktop Support.

Daily rate trend for Desktop Support in the UK

Desktop Support
Daily Rate Histogram

Daily rate distribution for jobs citing Desktop Support over the 6 months to 8 May 2024.

Daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Desktop Support.

Hourly rate trend for Desktop Support in the UK

Desktop Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Desktop Support over the 6 months to 8 May 2024.

Hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -14 284 £200 -1.96% 58
UK excluding London -31 179 £200 - 42
London +60 140 £200 -6.98% 27
South East -15 60 £205 - 7
Work from Home +71 34 £190 -15.56% 7
South West -12 30 £190 -5.00% 11
North of England +12 27 £160 -24.71% 3
Scotland +26 24 £180 -19.10% 11
North West +25 16 £140 -30.00% 1
Midlands +11 14 £178 +7.58% 3
East of England -23 13 £175 -7.89% 7
West Midlands +14 9 £190 +15.15%
Wales +12 8 £135 -28.00%
North East +14 6 £190 -10.59% 2
East Midlands +11 5 £122 -26.06% 3
Yorkshire +11 5 £195 -11.36%
Northern Ireland +3 3 £140 -32.53% 1

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 235 (73.44%) Windows
2 128 (40.00%) Microsoft
3 116 (36.25%) Windows 10
4 115 (35.94%) Social Skills
5 111 (34.69%) Microsoft 365
6 104 (32.50%) Active Directory
7 83 (25.94%) Customer Service
8 80 (25.00%) Microsoft Office
9 72 (22.50%) SCCM
10 61 (19.06%) ITIL
11 59 (18.44%) Security Cleared
12 57 (17.81%) Problem-Solving
13 47 (14.69%) Windows 7
14 42 (13.13%) Finance
15 34 (10.63%) VPN
16 33 (10.31%) Microsoft Exchange
16 33 (10.31%) Azure
16 33 (10.31%) Organisational Skills
17 32 (10.00%) SC Cleared
18 31 (9.69%) Asset Management
19 30 (9.38%) Public Sector
20 27 (8.44%) ServiceNow
20 27 (8.44%) HP
20 27 (8.44%) Apple
21 25 (7.81%) Degree
21 25 (7.81%) Driving Licence
22 24 (7.50%) SLA
22 24 (7.50%) Manufacturing
22 24 (7.50%) Telecoms
23 23 (7.19%) Presentation Skills

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (10.31%) Microsoft Exchange
2 12 (3.75%) SharePoint
3 9 (2.81%) Blackberry Enterprise Server
4 4 (1.25%) CMS
4 4 (1.25%) Skype for Business
5 1 (0.31%) Exchange Server 2007
5 1 (0.31%) Exchange Server 2013
5 1 (0.31%) IIS
Applications
1 80 (25.00%) Microsoft Office
2 8 (2.50%) Microsoft Excel
3 6 (1.88%) Microsoft PowerPoint
4 1 (0.31%) MS Visio
Business Applications
1 2 (0.63%) Shopify
Cloud Services
1 111 (34.69%) Microsoft 365
2 33 (10.31%) Azure
3 10 (3.13%) Entra ID
4 6 (1.88%) OneDrive
5 2 (0.63%) BigCommerce
6 1 (0.31%) Amazon EC2
6 1 (0.31%) AWS
6 1 (0.31%) Azure Stack
6 1 (0.31%) Google Sheets
6 1 (0.31%) SaaS
6 1 (0.31%) Slack
6 1 (0.31%) WhatsApp
Communications & Networking
1 34 (10.63%) VPN
2 16 (5.00%) LAN
3 13 (4.06%) DNS
3 13 (4.06%) Wireless
4 12 (3.75%) Firewall
4 12 (3.75%) Wi-Fi
5 11 (3.44%) Internet
5 11 (3.44%) WAN
6 8 (2.50%) DHCP
7 5 (1.56%) Remote Desktop
8 4 (1.25%) Skype
8 4 (1.25%) WebEx
9 3 (0.94%) Cisco IOS
9 3 (0.94%) VLAN
10 2 (0.63%) FTP
11 1 (0.31%) HTTP
11 1 (0.31%) Network Security
11 1 (0.31%) TCP/IP
11 1 (0.31%) VoIP
11 1 (0.31%) WLAN
Database & Business Intelligence
1 5 (1.56%) SQL Server
Development Applications
1 4 (1.25%) JIRA
2 1 (0.31%) Hudson
General
1 115 (35.94%) Social Skills
2 42 (13.13%) Finance
3 33 (10.31%) Organisational Skills
4 30 (9.38%) Public Sector
5 24 (7.50%) Manufacturing
5 24 (7.50%) Telecoms
6 23 (7.19%) Presentation Skills
7 21 (6.56%) Marketing
8 19 (5.94%) Electronics
9 18 (5.63%) Banking
10 10 (3.13%) Analytical Skills
11 8 (2.50%) Legal
12 6 (1.88%) Retail
13 5 (1.56%) Investment Banking
14 4 (1.25%) Inclusion and Diversity
14 4 (1.25%) Mandarin Language
14 4 (1.25%) Pharmaceutical
15 3 (0.94%) Aviation
16 2 (0.63%) Digital Economy
16 2 (0.63%) Multimedia
Libraries, Frameworks & Software Standards
1 5 (1.56%) XMPP
2 2 (0.63%) VML
3 1 (0.31%) CSS
3 1 (0.31%) XML
3 1 (0.31%) X-Windows
Miscellaneous
1 25 (7.81%) Driving Licence
2 18 (5.63%) NHS
3 17 (5.31%) iPhone
3 17 (5.31%) Video Conferencing
4 15 (4.69%) Management Information System
5 14 (4.38%) Blackberry
6 10 (3.13%) Onboarding
7 9 (2.81%) Data Centre
8 8 (2.50%) CMDB
8 8 (2.50%) iPad
8 8 (2.50%) Smartphone
9 6 (1.88%) Self-Motivation
10 4 (1.25%) Data Protection Act
10 4 (1.25%) EPoS
10 4 (1.25%) Wiki
11 2 (0.63%) BYOD
12 1 (0.31%) Analytical Mindset
12 1 (0.31%) Life Science
12 1 (0.31%) Product Ownership
12 1 (0.31%) Renewable Energy
Operating Systems
1 235 (73.44%) Windows
2 116 (36.25%) Windows 10
3 47 (14.69%) Windows 7
4 19 (5.94%) Android
5 18 (5.63%) Mac OS
5 18 (5.63%) Windows Server
6 13 (4.06%) Mac OS X
7 12 (3.75%) Apple iOS
8 10 (3.13%) Windows 8
9 4 (1.25%) Windows Server 2012
9 4 (1.25%) Windows Vista
10 1 (0.31%) Windows XP
Processes & Methodologies
1 83 (25.94%) Customer Service
2 61 (19.06%) ITIL
3 57 (17.81%) Problem-Solving
4 31 (9.69%) Asset Management
5 22 (6.88%) Break/Fix
6 19 (5.94%) Business Intelligence
6 19 (5.94%) Digital Marketing
6 19 (5.94%) Programme Management
6 19 (5.94%) Service Delivery
7 18 (5.63%) Hardware Maintenance
8 16 (5.00%) Time Management
9 14 (4.38%) Customer Experience
9 14 (4.38%) Decision-Making
9 14 (4.38%) ITSM
10 13 (4.06%) Customer Requirements
11 12 (3.75%) Inventory Management
11 12 (3.75%) Mobile Device Management
12 9 (2.81%) Information Security
12 9 (2.81%) Patch Management
12 9 (2.81%) Service Management
Programming Languages
1 11 (3.44%) PowerShell
2 3 (0.94%) Python
3 1 (0.31%) JavaScript
Qualifications
1 59 (18.44%) Security Cleared
2 32 (10.00%) SC Cleared
3 25 (7.81%) Degree
4 20 (6.25%) DV Cleared
5 13 (4.06%) Microsoft Certification
6 7 (2.19%) A+ Certification
7 6 (1.88%) BPSS Clearance
7 6 (1.88%) ITIL Certification
8 5 (1.56%) MCP
9 2 (0.63%) DBS Check
10 1 (0.31%) CISM
10 1 (0.31%) CISSP
10 1 (0.31%) Computer Science Degree
10 1 (0.31%) IBM Certification
10 1 (0.31%) ITIL Foundation Certificate
10 1 (0.31%) MCDST
Quality Assurance & Compliance
1 24 (7.50%) SLA
2 5 (1.56%) ISO/IEC 27001
3 2 (0.63%) Accessibility
4 1 (0.31%) QA
System Software
1 104 (32.50%) Active Directory
2 7 (2.19%) Firmware
3 6 (1.88%) Hyper-V
4 4 (1.25%) Virtual Servers
4 4 (1.25%) VMware Infrastructure
5 3 (0.94%) Virtual Machines
Systems Management
1 72 (22.50%) SCCM
2 22 (6.88%) Microsoft Intune
3 5 (1.56%) Jamf Pro
3 5 (1.56%) WSUS
4 3 (0.94%) AirWatch
4 3 (0.94%) AppManager
5 2 (0.63%) Systems Management Server (SMS)
Vendors
1 128 (40.00%) Microsoft
2 27 (8.44%) Apple
2 27 (8.44%) HP
2 27 (8.44%) ServiceNow
3 21 (6.56%) SAP
4 16 (5.00%) Cisco
4 16 (5.00%) Citrix
5 10 (3.13%) Bloomberg
6 9 (2.81%) Adobe
6 9 (2.81%) Ivanti
7 8 (2.50%) Dell
8 6 (1.88%) Reuters
9 4 (1.25%) Becrypt
9 4 (1.25%) TOWER Software
9 4 (1.25%) Veeam
9 4 (1.25%) VMware
10 3 (0.94%) McAfee
10 3 (0.94%) Samsung
11 2 (0.63%) MobileIron
11 2 (0.63%) Sophos