The table below looks at the statistics for the Desktop Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Desktop Support
Rank 246 214 220
Rank change year-on-year
-32 +6
Contract jobs requiring a Desktop Support 531 561 489
As % of all contract IT jobs located in the UK 0.89% 1.01% 0.93%
As % of the Job Titles category 0.96% 1.09% 1.00%
Number of daily rates quoted 219 244 161
Average daily rate
Keep up to 90%
of your Daily Rate
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£160 £160 £175
Average daily rate % change year-on-year
- -8.57%
90% offered a daily rate of more than £110 £110 £103
10% offered a daily rate of more than £225 £241 £273
UK excluding London average daily rate £160 £155 £173
% change year-on-year
+3.22% -10.14%
Number of hourly rates quoted 166 153 172
Average hourly rate £15.00 £15.77 £15.50
Average hourly rate % change year-on-year
-4.88% +1.74%
90% offered a hourly rate of more than £11.68 £12.50 £12.00
10% offered a hourly rate of more than £19.50 £22.11 £23.35
UK excluding London average hourly rate £14.75 £15.50 £15.00
% change year-on-year
-4.83% +3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
55134 51382 48884
As % of all contract IT jobs located in the UK 92.80% 92.32% 92.81%
Number of daily rates quoted 35199 31088 29037
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £234
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2028 1976 2121
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Desktop Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the UK

Desktop Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support within the UK.

Desktop Support Daily Rate Trend in the UK

Desktop Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 31 August 2015.

Desktop Support Daily Rate Histogram in the UK

Desktop Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support within the UK.

Desktop Support Hourly Rate Trend in the UK

Desktop Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 31 August 2015.

Desktop Support Hourly Rate Histogram in the UK

Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 511 £160 -1.53% 62
London +27 243 £158 -1.56% 32
South East -65 82 £163 -4.41% 11
City of London -2 61 £150 -14.28% 12
South West +20 45 £163 -2.68% 1
East of England +10 41 £175 +41.41% 7
North West -50 41 £175 -7.89% 5
Berkshire +6 23 £175 -41.66% 4
Yorkshire -28 23 £140 -29.55%
Cheshire +5 22 £175 -
Hampshire -23 17 £160 -23.80% 1
West Midlands -17 16 £115 -28.12% 3
Oxfordshire -21 14 £160 -28.88% 1
Wiltshire +5 13 £105 -37.31% 1
Manchester -25 13 £331 +74.34% 4
Gloucestershire +7 12 £190 -
West Sussex -24 12 £175 +37.25% 1
Essex 0 11 £140 -30.00% 2
Cambridgeshire -10 11 £155 +31.91% 2
West Yorkshire -26 11 £150 +11.11%
Crewe +3 10 £160 -
Bristol +1 10 - -
Surrey -11 10 £170 +13.33% 2
Reading -13 10 £183 -33.63% 1
East Midlands -15 10 £108 -6.52% 2
North East -23 10 £190 -15.55% 1
Scotland -29 10 £110 - 1
North Yorkshire +1 9 - -
Skipton - 9 - -
Leeds -23 8 £170 +25.92%

Desktop Support
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 815 (79.28%) Windows
2 498 (48.44%) Windows 7
3 484 (47.08%) Active Directory
4 402 (39.11%) Microsoft
5 330 (32.10%) MS Office
6 259 (25.19%) Windows XP
7 178 (17.32%) ITIL
8 171 (16.63%) MS Excel
9 165 (16.05%) Citrix
10 134 (13.04%) Windows Server 2008
10 134 (13.04%) SCCM
11 131 (12.74%) Blackberry
12 111 (10.80%) Finance
13 108 (10.51%) Windows Server 2003
13 108 (10.51%) MS Exchange
14 102 (9.92%) Security Cleared
15 100 (9.73%) VMware
16 91 (8.85%) LAN
17 88 (8.56%) SLA
18 81 (7.88%) WAN
19 77 (7.49%) TCP/IP
20 76 (7.39%) Windows 8
21 75 (7.30%) SC Cleared
22 73 (7.10%) Microsoft Certification
23 67 (6.52%) Android
24 66 (6.42%) HP
25 62 (6.03%) Apple
26 60 (5.84%) Windows Server 2012
26 60 (5.84%) Analytical Skills
27 58 (5.64%) DHCP

Desktop Support
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 108 (10.51%) MS Exchange
2 53 (5.16%) Blackberry Enterprise Server
3 38 (3.70%) SharePoint
3 38 (3.70%) Exchange Server 2010
4 34 (3.31%) Lync
5 15 (1.46%) Exchange Server 2013
5 15 (1.46%) Exchange Server 2007
6 14 (1.36%) IBM Notes
7 7 (0.68%) Exchange Server 2003
8 3 (0.29%) WorkSite
9 2 (0.19%) Lotus Domino
9 2 (0.19%) CMS
10 1 (0.097%) BizTalk Server
10 1 (0.097%) IIS
10 1 (0.097%) SharePoint 2010
10 1 (0.097%) SharePoint 2013
Applications
1 330 (32.10%) MS Office
2 171 (16.63%) MS Excel
3 10 (0.97%) MS PowerPoint
4 9 (0.88%) MS Visio
5 4 (0.39%) Adobe Creative Suite
6 2 (0.19%) MicroStation
6 2 (0.19%) MS Project
6 2 (0.19%) AutoCAD
7 1 (0.097%) Spreadsheet
7 1 (0.097%) Acrobat
Business Applications
1 4 (0.39%) Dynamics CRM
2 3 (0.29%) assyst
2 3 (0.29%) Dynamics NAV
2 3 (0.29%) Remedy ITSM
3 2 (0.19%) Eikon
3 2 (0.19%) Oracle Applications
3 2 (0.19%) SAP Oil and Gas
3 2 (0.19%) Dynamics AX
3 2 (0.19%) Dynamics GP
4 1 (0.097%) SAP Business One
4 1 (0.097%) Cerner Millennium
Cloud Services
1 49 (4.77%) Office 365
2 6 (0.58%) Microsoft Azure
3 1 (0.097%) Amazon AWS
3 1 (0.097%) Google Apps
3 1 (0.097%) Google Cloud Platform
3 1 (0.097%) Azure Active Directory
Communications & Networking
1 91 (8.85%) LAN
2 81 (7.88%) WAN
3 77 (7.49%) TCP/IP
4 58 (5.64%) DHCP
5 50 (4.86%) Internet
6 49 (4.77%) DNS
7 45 (4.38%) VPN
8 22 (2.14%) Firewall
9 20 (1.95%) Wireless
10 19 (1.85%) Wi-Fi
11 13 (1.26%) VoIP
12 12 (1.17%) Network Security
13 9 (0.88%) SAN
14 8 (0.78%) 3G
14 8 (0.78%) IP Telephony
14 8 (0.78%) Cisco IOS
15 3 (0.29%) Cisco IPT
15 3 (0.29%) Extranet
15 3 (0.29%) LDAP
16 2 (0.19%) GPRS
Database & Business Intelligence
1 9 (0.88%) SQL Server
2 4 (0.39%) FileMaker
3 3 (0.29%) MySQL
4 2 (0.19%) SQL Server 2008
4 2 (0.19%) Data Warehouse
4 2 (0.19%) DTS
4 2 (0.19%) BusinessObjects
5 1 (0.097%) IDOL
5 1 (0.097%) SQL Server 2005
5 1 (0.097%) Crystal Reports
5 1 (0.097%) Oracle Reports
5 1 (0.097%) MS Access
5 1 (0.097%) Oracle Database
Development Applications
1 2 (0.19%) MSI
2 1 (0.097%) JIRA
General
1 111 (10.80%) Finance
2 33 (3.21%) Banking
3 21 (2.04%) Law
3 21 (2.04%) Legal
4 19 (1.85%) Telecoms
5 17 (1.65%) Retail
6 13 (1.26%) Financial Institution
6 13 (1.26%) Local Government
7 10 (0.97%) Back Office
7 10 (0.97%) Manufacturing
8 9 (0.88%) French Language
9 8 (0.78%) Advertising
10 5 (0.49%) Front Office
11 4 (0.39%) Japanese Language
12 3 (0.29%) Investment Banking
12 3 (0.29%) Automotive
13 2 (0.19%) Electronics
13 2 (0.19%) Publishing
13 2 (0.19%) Games
13 2 (0.19%) German Language
Libraries, Frameworks & Software Standards
1 20 (1.95%) HTML
2 6 (0.58%) COM
3 4 (0.39%) .NET
4 3 (0.29%) Application Packaging
5 2 (0.19%) FIX Protocol
5 2 (0.19%) Software Packaging
5 2 (0.19%) Silverlight
5 2 (0.19%) LINQ
6 1 (0.097%) ODBC
Miscellaneous
1 131 (12.74%) Blackberry
2 60 (5.84%) Analytical Skills
3 37 (3.60%) NHS
4 29 (2.82%) iPad
5 23 (2.24%) Video Conferencing
5 23 (2.24%) iPhone
6 18 (1.75%) Thin Client
6 18 (1.75%) Fat Client
7 13 (1.26%) Management Information System
7 13 (1.26%) Data Centre
8 11 (1.07%) CMDB
9 9 (0.88%) PDA
10 8 (0.78%) Handset
11 6 (0.58%) Smartphone
11 6 (0.58%) Mathematics
12 5 (0.49%) Computer Science
12 5 (0.49%) Client/Server
12 5 (0.49%) Mobile Computing
13 4 (0.39%) FMCG
13 4 (0.39%) Hedge funds
Operating Systems
1 815 (79.28%) Windows
2 498 (48.44%) Windows 7
3 259 (25.19%) Windows XP
4 134 (13.04%) Windows Server 2008
5 108 (10.51%) Windows Server 2003
6 76 (7.39%) Windows 8
7 67 (6.52%) Android
8 60 (5.84%) Windows Server 2012
9 35 (3.40%) Apple iOS
10 30 (2.92%) Mac OS X
11 23 (2.24%) Windows 2000 Server
12 22 (2.14%) Mac OS
12 22 (2.14%) Windows Vista
13 21 (2.04%) Linux
14 9 (0.88%) Windows 2000
14 9 (0.88%) UNIX
15 4 (0.39%) Windows Mobile
15 4 (0.39%) Mac OS X Server
16 2 (0.19%) Windows NT
17 1 (0.097%) AIX
Processes & Methodologies
1 178 (17.32%) ITIL
2 48 (4.67%) Migration
3 33 (3.21%) Incident Management
4 31 (3.02%) Service Management
5 22 (2.14%) Service Delivery
6 18 (1.75%) Project Management
7 17 (1.65%) Change Management
8 15 (1.46%) ITSM
8 15 (1.46%) Problem Management
9 12 (1.17%) Data Protection
9 12 (1.17%) Software Deployment
9 12 (1.17%) Infrastructure Management
10 11 (1.07%) Asset Management
11 10 (0.97%) Patch Management
11 10 (0.97%) Investment Management
11 10 (0.97%) Time Management
12 8 (0.78%) Stakeholder Engagement
12 8 (0.78%) ITIL V3
13 7 (0.68%) Software Distribution
13 7 (0.68%) CRM
Programming Languages
1 33 (3.21%) SQL
2 9 (0.88%) Java
2 9 (0.88%) PowerShell
3 8 (0.78%) VBScript
4 7 (0.68%) C
5 6 (0.58%) VB
5 6 (0.58%) VBA
6 3 (0.29%) T-SQL
Qualifications
1 102 (9.92%) Security Cleared
2 75 (7.30%) SC Cleared
3 73 (7.10%) Microsoft Certification
4 35 (3.40%) MCP
5 27 (2.63%) Degree
6 26 (2.53%) MCSE
7 25 (2.43%) MCDST
8 18 (1.75%) ITIL Certification
9 14 (1.36%) MCITP
10 13 (1.26%) CCNA
10 13 (1.26%) Cisco Certification
11 8 (0.78%) MCSA
12 7 (0.68%) A+ Certification
13 5 (0.49%) DV Cleared
14 4 (0.39%) Citrix Certification
15 3 (0.29%) CCA
15 3 (0.29%) MCTS
16 2 (0.19%) HND
16 2 (0.19%) ACSP
17 1 (0.097%) ACTC
Quality Assurance & Compliance
1 88 (8.56%) SLA
2 7 (0.68%) QA
3 1 (0.097%) PCI DSS
3 1 (0.097%) Data Quality
3 1 (0.097%) Sarbanes-Oxley
3 1 (0.097%) 21 CFR Part 11
System Software
1 484 (47.08%) Active Directory
2 36 (3.50%) XenApp
3 35 (3.40%) VMware Infrastructure
4 12 (1.17%) Microsoft App-V
5 11 (1.07%) Hyper-V
6 10 (0.97%) Terminal Services
6 10 (0.97%) XenDesktop
7 9 (0.88%) vSphere
8 6 (0.58%) Xen
9 5 (0.49%) VMware Workstation
10 4 (0.39%) NDS
11 2 (0.19%) MetaFrame
11 2 (0.19%) ISA Server
11 2 (0.19%) Citrix Presentation Server
11 2 (0.19%) VMware ESXi
11 2 (0.19%) BitLocker
12 1 (0.097%) VMware Server
12 1 (0.097%) XenServer
12 1 (0.097%) Samba
12 1 (0.097%) VMware ESX
Systems Management
1 134 (13.04%) SCCM
2 9 (0.88%) AirWatch
3 8 (0.78%) Backup Exec
4 6 (0.58%) Systems Management Server (SMS)
4 6 (0.58%) Norton AntiVirus
5 5 (0.49%) SCOM
5 5 (0.49%) WSUS
5 5 (0.49%) Casper Suite
6 4 (0.39%) DameWare
7 2 (0.19%) Unicenter
8 1 (0.097%) NetBackup
8 1 (0.097%) SCVMM
8 1 (0.097%) HP Data Protector
8 1 (0.097%) Cisco CUCM
8 1 (0.097%) Symantec Endpoint Protection
8 1 (0.097%) XenMobile
Vendors
1 402 (39.11%) Microsoft
2 165 (16.05%) Citrix
3 100 (9.73%) VMware
4 66 (6.42%) HP
5 62 (6.03%) Apple
6 54 (5.25%) Cisco
7 53 (5.16%) Dell
8 30 (2.92%) Remedy
9 27 (2.63%) Bloomberg
10 20 (1.95%) Symantec
10 20 (1.95%) McAfee
11 18 (1.75%) LANDesk
12 16 (1.56%) Reuters
12 16 (1.56%) Adobe
13 15 (1.46%) CheckPoint
14 14 (1.36%) Lotus
14 14 (1.36%) Acronis
15 12 (1.17%) Lumension
16 11 (1.07%) Wyse
17 10 (0.97%) IBM
Chippenham, Wiltshire
Global Technology Solutions Ltd
Rate: £105 per day
Posted: 2 days ago
Ongar, Essex
Capita Resourcing - IT Resourcing
Rate: £100 - £140 per day
Posted: 2 days ago
Cambridgeshire
CK Group
Rate: Competitive
Posted: 2 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £300 - £400 per day
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Premier IT
Rate: £100 - £140 per day
Posted: 4 days ago
Cambridge, Cambridgeshire
TEKsystems
Rate: £90 - £110 per day
Posted: 4 days ago
London
Marcus Donald People
Rate: £140 - £150 per day
Posted: 4 days ago
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £15.00 per annum
Posted: 4 days ago
UK
CPS Group UK
Rate: £100 - 120 per day
Posted: 4 days ago
London
Real Staffing
Rate: £150 - £250 per day +
Posted: 4 days ago
Suffolk
Hays IT - Uk Posting account
Rate: £10.00 - £15.00 per annum
Posted: 5 days ago
London
Austin Fraser
Rate: £280 - £300 per day
Posted: 5 days ago
London
LA International
Rate: £90 - £100 per day
Posted: 6 days ago
City, London
Thebes IT
Posted: 6 days ago
London
Real Staffing
Rate: £200 - £250 per day +
Posted: 12 days ago
Surrey
Arrows Group
Rate: £12 - £13 per hour
Posted: 12 days ago
South East London
The Lifeways Group
Rate: £20,000 per annum
Posted: 16 days ago
Berkshire
Hays IT - Uk Posting account
Rate: £18.00 - £19.00 per hour + £18.50 Per Hour
Posted: 18 days ago
Stockport
Real Staffing
Rate: competitive
Posted: 20 days ago
Reading
Hays IT - Uk Posting account
Rate: £150.00 - £200.00 per day
Posted: 25 days ago