The table below looks at the statistics for the Desktop Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Desktop Support
Rank 211 228 205
Rank change year-on-year
+17 -23
Contract jobs requiring a Desktop Support 574 485 556
As % of all contract IT jobs located in the UK 1.00% 0.92% 0.96%
As % of the Job Titles category 1.09% 0.99% 1.04%
Number of daily rates quoted 271 150 171
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£160 £175 £160
Average daily rate % change year-on-year
-8.57% +9.37%
90% offered a daily rate of more than £110 £103 £110
10% offered a daily rate of more than £250 £250 £315
UK excluding London average daily rate £160 £150 £143
% change year-on-year
+6.66% +5.26%
Number of hourly rates quoted 141 179 206
Average hourly rate £16.08 £15.00 £15.83
Average hourly rate % change year-on-year
+7.20% -5.21%
90% offered a hourly rate of more than £12.50 £12.20 £12.13
10% offered a hourly rate of more than £22.48 £22.23 £22.00
UK excluding London average hourly rate £15.77 £14.00 £15.00
% change year-on-year
+12.64% -6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Desktop Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the UK

Desktop Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support within the UK.

Desktop Support Daily Rate Trend in the UK

Desktop Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 19 September 2014.

Desktop Support Daily Rate Histogram in the UK

Desktop Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support within the UK.

Desktop Support Hourly Rate Trend in the UK

Desktop Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 19 September 2014.

Desktop Support Hourly Rate Histogram in the UK

Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 526 £165 -5.71% 64
London +23 209 £160 -11.11% 24
South East +12 116 £175 - 10
City of London +33 64 £220 +4.76% 9
North West +38 61 £180 +26.31% 3
East of England -18 36 £131 -12.50% 3
Scotland -8 33 £125 +25.00% 3
Yorkshire +17 28 £135 -15.62% 5
West Midlands -14 28 £165 +40.42% 4
Hampshire -20 28 £215 +10.25% 1
South West -46 25 £194 +13.97% 13
Surrey +3 23 £163 +8.33% 3
Manchester +2 22 £185 +29.82% 1
Berkshire +9 17 £275 +44.73% 1
East Midlands +6 16 £115 -23.33% 1
Reading +26 14 £223 +11.25% 1
Birmingham +5 14 £150 +66.66% 3
Edinburgh -4 13 £169 +87.22% 2
West Yorkshire +9 12 £120 -29.41% 4
Bristol -9 11 £195 - 4
Hertfordshire -19 11 £128 -19.04% 2
Cheshire +11 10 - - 1
Merseyside +10 10 £188 -
Oxfordshire -3 10 £225 - 3
North East -29 10 £225 +32.35% 1
South Yorkshire +15 9 - - 1
Northamptonshire +9 9 £115 - 1
West Sussex +7 9 £124 -29.28% 1
Cambridgeshire +7 9 £153 -12.85%
Liverpool +6 9 £200 -

Desktop Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 901 (79.17%) Windows
2 628 (55.18%) Windows 7
3 512 (44.99%) Active Directory
4 424 (37.26%) Windows XP
5 419 (36.82%) MS Office
6 409 (35.94%) Microsoft
7 203 (17.84%) ITIL
8 202 (17.75%) Citrix
9 177 (15.55%) Blackberry
10 165 (14.50%) MS Excel
11 164 (14.41%) Security Cleared
12 163 (14.32%) SCCM
13 157 (13.80%) MS Exchange
14 156 (13.71%) Windows Server 2008
15 146 (12.83%) SC Cleared
16 145 (12.74%) Finance
17 139 (12.21%) Windows Server 2003
18 103 (9.05%) SLA
19 92 (8.08%) VMware
20 84 (7.38%) Windows Vista
21 79 (6.94%) Microsoft Certification
22 71 (6.24%) Windows 8
23 69 (6.06%) LAN
24 66 (5.80%) TCP/IP
25 64 (5.62%) HP
25 64 (5.62%) Analytical Skills
26 60 (5.27%) Cisco
27 56 (4.92%) Apple
28 55 (4.83%) Banking
28 55 (4.83%) Incident Management

Desktop Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 157 (13.80%) MS Exchange
2 50 (4.39%) IBM Notes
3 48 (4.22%) Blackberry Enterprise Server
4 45 (3.95%) Exchange Server 2010
5 36 (3.16%) SharePoint
6 35 (3.08%) Exchange Server 2003
7 32 (2.81%) Exchange Server 2007
8 27 (2.37%) Lync
9 7 (0.62%) Lotus Domino
9 7 (0.62%) SharePoint 2013
9 7 (0.62%) WorkSite
10 5 (0.44%) Exchange Server 2013
11 2 (0.18%) Site Server
12 1 (0.088%) IIS
12 1 (0.088%) Documentum
12 1 (0.088%) Captiva
Applications
1 419 (36.82%) MS Office
2 165 (14.50%) MS Excel
3 15 (1.32%) MS PowerPoint
4 10 (0.88%) MS Visio
5 9 (0.79%) MS Project
6 6 (0.53%) Acrobat
7 3 (0.26%) AutoCAD
8 2 (0.18%) Pro/ENGINEER
9 1 (0.088%) Photoshop
9 1 (0.088%) Adobe Illustrator
9 1 (0.088%) Adobe Captivate
Business Applications
1 7 (0.62%) assyst
2 6 (0.53%) Dynamics NAV
3 2 (0.18%) Cerner Millennium
3 2 (0.18%) Dynamics AX
3 2 (0.18%) Eikon
4 1 (0.088%) BPCS
4 1 (0.088%) Oracle CRM
4 1 (0.088%) ReMetrica
4 1 (0.088%) Magento
4 1 (0.088%) 3000 Xtra
4 1 (0.088%) Dynamics CRM
4 1 (0.088%) LatentZero
4 1 (0.088%) Remedy ITSM
Cloud Services
1 21 (1.85%) Office 365
2 4 (0.35%) Google Apps
3 3 (0.26%) SaaS
4 1 (0.088%) IaaS
4 1 (0.088%) Cloud Computing
Communications & Networking
1 69 (6.06%) LAN
2 66 (5.80%) TCP/IP
3 51 (4.48%) VPN
4 47 (4.13%) DHCP
5 44 (3.87%) DNS
6 39 (3.43%) WAN
7 30 (2.64%) Internet
8 25 (2.20%) Wireless
9 24 (2.11%) 3G
10 21 (1.85%) VoIP
11 19 (1.67%) Wi-Fi
12 18 (1.58%) Firewall
13 16 (1.41%) IP Telephony
14 8 (0.70%) Broadband
15 5 (0.44%) SMS
15 5 (0.44%) SSL
15 5 (0.44%) Ethernet
15 5 (0.44%) HTTP
15 5 (0.44%) SAN
16 4 (0.35%) Nortel Meridian
Database & Business Intelligence
1 11 (0.97%) SQL Server
2 4 (0.35%) DTS
3 1 (0.088%) EDRMS
3 1 (0.088%) EDMS
3 1 (0.088%) Oracle Database
3 1 (0.088%) SQL Server 2005
3 1 (0.088%) SQL Server 2008
Development Applications
1 5 (0.44%) MSI
2 2 (0.18%) Toad
3 1 (0.088%) ProC
General
1 145 (12.74%) Finance
2 55 (4.83%) Banking
3 31 (2.72%) Legal
4 21 (1.85%) Law
5 17 (1.49%) Financial Institution
6 15 (1.32%) Telecoms
6 15 (1.32%) Investment Banking
7 14 (1.23%) Back Office
8 10 (0.88%) Manufacturing
9 9 (0.79%) Retail
10 6 (0.53%) Military
11 5 (0.44%) Advertising
12 4 (0.35%) Mandarin Language
12 4 (0.35%) Cantonese Language
12 4 (0.35%) Local Government
13 3 (0.26%) Front Office
14 2 (0.18%) French Language
14 2 (0.18%) German Language
14 2 (0.18%) Marketing
15 1 (0.088%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 21 (1.85%) Application Packaging
2 8 (0.70%) OLE
3 5 (0.44%) Software Packaging
4 1 (0.088%) HTML
4 1 (0.088%) .NET
4 1 (0.088%) Flash
4 1 (0.088%) DCOM
4 1 (0.088%) WAP
Miscellaneous
1 177 (15.55%) Blackberry
2 64 (5.62%) Analytical Skills
3 43 (3.78%) iPhone
4 32 (2.81%) iPad
5 29 (2.55%) Video Conferencing
6 21 (1.85%) Fat Client
6 21 (1.85%) Thin Client
7 19 (1.67%) Handset
8 17 (1.49%) NHS
9 15 (1.32%) PDA
10 14 (1.23%) Hedge funds
11 12 (1.05%) Management Information System
12 11 (0.97%) CMDB
13 8 (0.70%) Smartphone
14 6 (0.53%) Firmware
15 5 (0.44%) FMCG
16 4 (0.35%) Smartcard
17 3 (0.26%) Client/Server
17 3 (0.26%) Fixed Income
18 2 (0.18%) Derivative
Operating Systems
1 901 (79.17%) Windows
2 628 (55.18%) Windows 7
3 424 (37.26%) Windows XP
4 156 (13.71%) Windows Server 2008
5 139 (12.21%) Windows Server 2003
6 84 (7.38%) Windows Vista
7 71 (6.24%) Windows 8
8 37 (3.25%) Apple iOS
9 35 (3.08%) Windows 2000
10 32 (2.81%) Windows Server 2012
11 31 (2.72%) Android
12 29 (2.55%) Mac OS X
13 15 (1.32%) Linux
14 12 (1.05%) Windows 2000 Server
15 11 (0.97%) UNIX
16 10 (0.88%) Mac OS
17 7 (0.62%) Windows Mobile
18 5 (0.44%) Windows Phone
19 4 (0.35%) Windows NT
20 3 (0.26%) NetWare
Processes & Methodologies
1 203 (17.84%) ITIL
2 55 (4.83%) Incident Management
3 47 (4.13%) Service Management
4 37 (3.25%) Migration
4 37 (3.25%) Software Deployment
5 28 (2.46%) Service Delivery
6 24 (2.11%) ITSM
7 22 (1.93%) Change Management
7 22 (1.93%) Problem Management
8 20 (1.76%) Asset Management
9 14 (1.23%) Configuration Management
9 14 (1.23%) Project Management
10 12 (1.05%) User Acceptance Testing
11 11 (0.97%) Security Management
12 9 (0.79%) Time Management
13 8 (0.70%) Change Control
13 8 (0.70%) Coaching
14 7 (0.62%) CRM
14 7 (0.62%) Line Management
14 7 (0.62%) Root Cause Analysis
Programming Languages
1 14 (1.23%) PowerShell
2 13 (1.14%) SQL
3 8 (0.70%) VB
3 8 (0.70%) Java
4 6 (0.53%) VBScript
5 4 (0.35%) VBA
6 3 (0.26%) C
7 2 (0.18%) Korn
7 2 (0.18%) Bourne shell
7 2 (0.18%) Perl
8 1 (0.088%) PHP
8 1 (0.088%) C#
8 1 (0.088%) JavaScript
8 1 (0.088%) Shell Script
Qualifications
1 164 (14.41%) Security Cleared
2 146 (12.83%) SC Cleared
3 79 (6.94%) Microsoft Certification
4 49 (4.31%) MCP
5 35 (3.08%) MCSE
6 26 (2.28%) Degree
7 18 (1.58%) MCSA
8 16 (1.41%) A+ Certification
9 13 (1.14%) MCITP
10 12 (1.05%) ITIL Certification
11 10 (0.88%) MCTS
11 10 (0.88%) MCDST
12 7 (0.62%) Cisco Certification
12 7 (0.62%) CCNA
12 7 (0.62%) DV Cleared
13 4 (0.35%) ITIL Foundation Certificate
13 4 (0.35%) Dell Certification
14 3 (0.26%) HNC
14 3 (0.26%) Network+ Certification
14 3 (0.26%) CTC Cleared
Quality Assurance & Compliance
1 103 (9.05%) SLA
2 6 (0.53%) QA
3 3 (0.26%) Sarbanes-Oxley
4 2 (0.18%) ISO/IEC 27001
4 2 (0.18%) ISO 9001
5 1 (0.088%) Dodd-Frank
System Software
1 512 (44.99%) Active Directory
2 52 (4.57%) VMware Infrastructure
3 37 (3.25%) Microsoft App-V
4 24 (2.11%) XenApp
5 13 (1.14%) Terminal Services
5 13 (1.14%) XenDesktop
6 7 (0.62%) VMware ESX
7 5 (0.44%) VMware ESXi
8 4 (0.35%) Citrix Presentation Server
9 3 (0.26%) Hyper-V
9 3 (0.26%) vSphere
10 2 (0.18%) Xen
10 2 (0.18%) VMware Workstation
10 2 (0.18%) Terminal Server
10 2 (0.18%) NFS
11 1 (0.088%) UAG
11 1 (0.088%) VMware Server
Systems Management
1 163 (14.32%) SCCM
2 8 (0.70%) Norton AntiVirus
3 7 (0.62%) Systems Management Server (SMS)
3 7 (0.62%) DameWare
4 5 (0.44%) Unicenter
4 5 (0.44%) Symantec Enterprise Vault
4 5 (0.44%) WSUS
5 3 (0.26%) NetBackup
5 3 (0.26%) Symantec Endpoint Protection
5 3 (0.26%) ServiceCenter
5 3 (0.26%) SCOM
6 2 (0.18%) WMI
6 2 (0.18%) McAfee ePO
6 2 (0.18%) OpenView Configuration Management
6 2 (0.18%) Nagios
6 2 (0.18%) ARCserve
7 1 (0.088%) ZENworks
7 1 (0.088%) Tivoli
7 1 (0.088%) Backup Exec
7 1 (0.088%) Cisco CUCM
Vendors
1 409 (35.94%) Microsoft
2 202 (17.75%) Citrix
3 92 (8.08%) VMware
4 64 (5.62%) HP
5 60 (5.27%) Cisco
6 56 (4.92%) Apple
7 51 (4.48%) Lotus
8 32 (2.81%) Dell
8 32 (2.81%) Bloomberg
9 31 (2.72%) CA
10 30 (2.64%) Symantec
11 27 (2.37%) AppSense
12 23 (2.02%) Lumension
12 23 (2.02%) Reuters
12 23 (2.02%) Remedy
13 17 (1.49%) Altiris
14 15 (1.32%) Adobe
15 14 (1.23%) Sophos
15 14 (1.23%) Oracle
16 13 (1.14%) Avaya
London
Roc Search
Posted: Yesterday
City, London
Canary Wharf and City
Rate: Up to £150 per hour
Posted: Yesterday
Oxfordshire
Austin Fraser
Posted: 2 days ago
Reading, Berkshire
Experis Ltd
Posted: 2 days ago
Banbury, Oxfordshire
Experis Ltd
Rate: Market rate value
Posted: 2 days ago
Hertfordshire
Hays IT - Uk Posting account
Rate: £90.00 - £120.00 per day
Posted: 2 days ago
Leeds, West Yorkshire
Austin Fraser
Rate: £100 - £110 per day
Posted: 3 days ago
Preston
Reed Technology - UK Posting Account
Rate: £15 - £15.50 per hour
Posted: 3 days ago
Avon
Opus Recruitment Solutions Ltd
Rate: £120 to £150 per day
Posted: 3 days ago
Knutsford, Cheshire
Square One Resources
Rate: Unspecified
Posted: 4 days ago
Plymouth, Devon
LA International
Posted: 5 days ago
Bristol, Avon
Randstad Technologies
Rate: £15 per hour
Posted: 5 days ago
Camberley, Surrey
Roc Search
Rate: Market Rate
Posted: 5 days ago
London
Lorien Resourcing
Rate: £25000 - £30000 per annum
Posted: 5 days ago
London
Computer Futures
Rate: competitive
Posted: 10 days ago
Edinburgh
Hays IT - Uk Posting account
Rate: £120.00 - £130 per day
Posted: 13 days ago
London
Hays IT - Uk Posting account
Rate: £100.00 - £145.00 per day
Posted: 17 days ago
City of London
DP Connect
Rate: £150 - £250 per day
Posted: 17 days ago
Dundee
Claremont Consulting Limited
Rate: £100 per day
Posted: 17 days ago
London
Hays IT - Uk Posting account
Rate: £150 - £205 per day
Posted: 20 days ago