The table below looks at the statistics for the Desktop Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Desktop Support
Rank 247 214 219
Rank change year-on-year
-33 +5
Contract jobs requiring a Desktop Support 486 543 442
As % of all contract IT jobs located in the UK 0.89% 1.03% 0.90%
As % of the Job Titles category 0.96% 1.11% 0.97%
Number of daily rates quoted 192 232 151
Average daily rate
Keep up to 90%
of your Daily Rate
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£160 £165 £168
Average daily rate % change year-on-year
-3.03% -1.49%
90% offered a daily rate of more than £111 £110 £105
10% offered a daily rate of more than £231 £250 £250
UK excluding London average daily rate £166 £175 £150
% change year-on-year
-5.00% +16.66%
Number of hourly rates quoted 178 155 164
Average hourly rate £15.77 £15.25 £15.50
Average hourly rate % change year-on-year
+3.40% -1.61%
90% offered a hourly rate of more than £11.72 £12.00 £11.50
10% offered a hourly rate of more than £20.60 £21.00 £21.15
UK excluding London average hourly rate £15.00 £15.00 £15.00

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50702 48981 45586
As % of all contract IT jobs located in the UK 92.40% 92.56% 92.58%
Number of daily rates quoted 32009 29925 26397
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1910 1955 2127
Average hourly rate £17.00 £16.50 £18.50
Average hourly rate % change year-on-year
+3.03% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.29 £38.00 £40.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Desktop Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the UK

Desktop Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support within the UK.

Desktop Support Daily Rate Trend in the UK

Desktop Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 6 July 2015.

Desktop Support Daily Rate Histogram in the UK

Desktop Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support within the UK.

Desktop Support Hourly Rate Trend in the UK

Desktop Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 6 July 2015.

Desktop Support Hourly Rate Histogram in the UK

Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the UK over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -41 448 £160 -5.88% 58
London -17 180 £151 -5.46% 25
South East -28 79 £165 -1.49% 13
South West +4 55 £145 -25.64% 8
City of London -21 41 £145 -30.95% 11
East of England +6 35 £185 +52.57% 4
North West -45 28 £190 -9.52% 6
North East -5 22 £195 -7.14%
Scotland -11 22 £110 - 1
West Midlands -1 21 £140 -16.82% 1
Yorkshire -24 19 £118 +4.44% 1
Surrey +7 18 £158 -7.35% 3
Wiltshire +4 18 - -
Berkshire +12 17 £145 -38.29% 3
Newcastle upon Tyne -7 15 £195 -7.14%
Tyne and Wear -11 15 £195 -7.14%
Gloucestershire +1 14 £200 +30.08% 2
Swindon +3 13 - -
West Yorkshire -16 13 £118 +2.17% 1
Edinburgh 0 12 £110 -25.42%
Cheshire -3 12 £225 +11.11% 4
Oxfordshire -27 12 £180 -5.26%
Hampshire -7 11 £175 +2.94% 1
Bristol +4 10 £131 - 1
Cambridgeshire -10 10 £155 +27.83% 2
Hertfordshire -5 9 £190 +94.87% 1
Reading +11 8 £191 - 2
Gloucester +8 8 £113 -33.33% 1
Devon -3 8 £140 - 1
Leeds -18 8 £116 +1.08% 1

Desktop Support
Top 30 Related IT Skills

For the 6 months to 6 July 2015, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 850 (78.41%) Windows
2 539 (49.72%) Windows 7
3 522 (48.15%) Active Directory
4 422 (38.93%) Microsoft
5 352 (32.47%) MS Office
6 282 (26.01%) Windows XP
7 197 (18.17%) ITIL
8 164 (15.13%) MS Excel
9 153 (14.11%) Windows Server 2008
10 148 (13.65%) Citrix
11 135 (12.45%) Blackberry
12 132 (12.18%) SCCM
13 114 (10.52%) Security Cleared
14 113 (10.42%) Windows Server 2003
14 113 (10.42%) MS Exchange
15 103 (9.50%) VMware
16 99 (9.13%) Finance
17 95 (8.76%) LAN
18 88 (8.12%) Windows 8
19 83 (7.66%) Microsoft Certification
20 80 (7.38%) SLA
21 77 (7.10%) SC Cleared
22 73 (6.73%) WAN
23 70 (6.46%) TCP/IP
24 67 (6.18%) Windows Server 2012
25 66 (6.09%) Cisco
25 66 (6.09%) Apple
26 63 (5.81%) DNS
27 61 (5.63%) DHCP
28 60 (5.54%) HP

Desktop Support
Top Related IT Skills by Category

For the 6 months to 6 July 2015, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 113 (10.42%) MS Exchange
2 49 (4.52%) Blackberry Enterprise Server
2 49 (4.52%) SharePoint
3 44 (4.06%) Lync
4 39 (3.60%) Exchange Server 2010
5 27 (2.49%) IBM Notes
6 12 (1.11%) Exchange Server 2013
7 10 (0.92%) Exchange Server 2003
7 10 (0.92%) Exchange Server 2007
8 6 (0.55%) CMS
9 5 (0.46%) SharePoint 2010
10 3 (0.28%) SharePoint 2013
11 2 (0.18%) IIS
12 1 (0.092%) Lotus Domino
12 1 (0.092%) BizTalk Server
12 1 (0.092%) WorkSite
Applications
1 352 (32.47%) MS Office
2 164 (15.13%) MS Excel
3 10 (0.92%) MS PowerPoint
4 9 (0.83%) MS Visio
5 5 (0.46%) Adobe Creative Suite
6 4 (0.37%) AutoCAD
Business Applications
1 6 (0.55%) Eikon
2 3 (0.28%) Dynamics NAV
2 3 (0.28%) Dynamics AX
3 2 (0.18%) Remedy ITSM
4 1 (0.092%) Cerner Millennium
4 1 (0.092%) Dynamics GP
4 1 (0.092%) GoldMine
4 1 (0.092%) SAP Business One
4 1 (0.092%) Dynamics CRM
4 1 (0.092%) Oracle Applications
4 1 (0.092%) assyst
Cloud Services
1 43 (3.97%) Office 365
2 2 (0.18%) Microsoft Azure
3 1 (0.092%) Amazon AWS
3 1 (0.092%) Google Apps
3 1 (0.092%) IaaS
3 1 (0.092%) Google Cloud Platform
Communications & Networking
1 95 (8.76%) LAN
2 73 (6.73%) WAN
3 70 (6.46%) TCP/IP
4 63 (5.81%) DNS
5 61 (5.63%) DHCP
6 52 (4.80%) VPN
7 38 (3.51%) Internet
8 28 (2.58%) Firewall
9 22 (2.03%) VoIP
10 17 (1.57%) Wireless
11 14 (1.29%) Wi-Fi
12 10 (0.92%) Network Security
13 9 (0.83%) 3G
13 9 (0.83%) IP Telephony
13 9 (0.83%) SAN
14 8 (0.74%) Cisco IOS
15 5 (0.46%) Cisco ASA
16 4 (0.37%) VLAN
16 4 (0.37%) Extranet
16 4 (0.37%) LDAP
Database & Business Intelligence
1 13 (1.20%) SQL Server
2 10 (0.92%) FileMaker
3 9 (0.83%) MySQL
4 3 (0.28%) SQL Server 2008
5 2 (0.18%) DTS
6 1 (0.092%) IDOL
6 1 (0.092%) Crystal Reports
6 1 (0.092%) Oracle Reports
6 1 (0.092%) MS Access
6 1 (0.092%) Data Warehouse
6 1 (0.092%) Oracle Database
Development Applications
1 2 (0.18%) JIRA
2 1 (0.092%) MSI
General
1 99 (9.13%) Finance
2 35 (3.23%) Banking
3 22 (2.03%) Retail
4 17 (1.57%) Telecoms
5 16 (1.48%) Law
6 12 (1.11%) Legal
7 11 (1.01%) Financial Institution
8 10 (0.92%) Manufacturing
8 10 (0.92%) Local Government
9 7 (0.65%) French Language
10 6 (0.55%) Investment Banking
10 6 (0.55%) Back Office
11 5 (0.46%) Advertising
12 4 (0.37%) Front Office
12 4 (0.37%) Japanese Language
12 4 (0.37%) Spanish Language
13 3 (0.28%) Retail Banking
13 3 (0.28%) Publishing
13 3 (0.28%) Games
14 1 (0.092%) Military
Libraries, Frameworks & Software Standards
1 15 (1.38%) HTML
2 8 (0.74%) Application Packaging
3 5 (0.46%) .NET
4 4 (0.37%) COM
5 2 (0.18%) Software Packaging
5 2 (0.18%) LINQ
6 1 (0.092%) FIX Protocol
6 1 (0.092%) ODBC
6 1 (0.092%) Flash
6 1 (0.092%) OLE
6 1 (0.092%) X-Windows
6 1 (0.092%) LAMP
Miscellaneous
1 135 (12.45%) Blackberry
2 55 (5.07%) Analytical Skills
3 44 (4.06%) iPhone
4 41 (3.78%) iPad
5 39 (3.60%) NHS
6 21 (1.94%) Video Conferencing
7 16 (1.48%) Management Information System
8 15 (1.38%) Thin Client
8 15 (1.38%) Fat Client
9 12 (1.11%) Smartphone
10 9 (0.83%) PDA
11 8 (0.74%) FMCG
11 8 (0.74%) Data Centre
12 7 (0.65%) iSeries
13 6 (0.55%) Computer Science
13 6 (0.55%) CMDB
13 6 (0.55%) Handset
14 5 (0.46%) Mathematics
15 4 (0.37%) Replication
15 4 (0.37%) Hedge funds
Operating Systems
1 850 (78.41%) Windows
2 539 (49.72%) Windows 7
3 282 (26.01%) Windows XP
4 153 (14.11%) Windows Server 2008
5 113 (10.42%) Windows Server 2003
6 88 (8.12%) Windows 8
7 67 (6.18%) Windows Server 2012
8 54 (4.98%) Android
9 50 (4.61%) Mac OS X
10 28 (2.58%) Windows 2000 Server
11 26 (2.40%) Windows Vista
12 25 (2.31%) Linux
13 22 (2.03%) Apple iOS
14 15 (1.38%) Mac OS X Server
15 11 (1.01%) Mac OS
16 9 (0.83%) UNIX
16 9 (0.83%) Windows 2000
17 5 (0.46%) Windows Mobile
18 3 (0.28%) Red Hat Enterprise Linux
19 2 (0.18%) Windows Phone
Processes & Methodologies
1 197 (18.17%) ITIL
2 51 (4.70%) Migration
3 40 (3.69%) Problem Management
4 39 (3.60%) Incident Management
5 36 (3.32%) Service Management
6 28 (2.58%) Service Delivery
7 25 (2.31%) Change Management
8 22 (2.03%) Project Management
9 12 (1.11%) Patch Management
10 11 (1.01%) Software Deployment
10 11 (1.01%) Data Protection
11 10 (0.92%) Document Management
12 9 (0.83%) Asset Management
12 9 (0.83%) Infrastructure Management
13 8 (0.74%) Investment Management
13 8 (0.74%) User Acceptance Testing
14 7 (0.65%) Time Management
14 7 (0.65%) Stakeholder Engagement
14 7 (0.65%) ITIL V3
14 7 (0.65%) Software Distribution
Programming Languages
1 48 (4.43%) SQL
2 10 (0.92%) Java
3 9 (0.83%) PowerShell
4 7 (0.65%) VBScript
5 6 (0.55%) VB
6 5 (0.46%) C
7 3 (0.28%) T-SQL
8 2 (0.18%) PHP
8 2 (0.18%) VBA
8 2 (0.18%) Python
9 1 (0.092%) C#
9 1 (0.092%) VB.NET
Qualifications
1 114 (10.52%) Security Cleared
2 83 (7.66%) Microsoft Certification
3 77 (7.10%) SC Cleared
4 38 (3.51%) MCP
5 33 (3.04%) Degree
6 28 (2.58%) MCSE
7 26 (2.40%) MCDST
8 19 (1.75%) MCITP
9 18 (1.66%) CCNA
9 18 (1.66%) Cisco Certification
9 18 (1.66%) ITIL Certification
10 15 (1.38%) A+ Certification
11 12 (1.11%) MCSA
12 9 (0.83%) MCTS
13 6 (0.55%) DV Cleared
13 6 (0.55%) Citrix Certification
14 3 (0.28%) CCA
14 3 (0.28%) IBM Certification
14 3 (0.28%) MOS
14 3 (0.28%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 80 (7.38%) SLA
2 5 (0.46%) QA
3 1 (0.092%) PCI DSS
3 1 (0.092%) Data Quality
3 1 (0.092%) Sarbanes-Oxley
3 1 (0.092%) 21 CFR Part 11
System Software
1 522 (48.15%) Active Directory
2 43 (3.97%) VMware Infrastructure
3 36 (3.32%) XenApp
4 16 (1.48%) Microsoft App-V
5 13 (1.20%) Hyper-V
6 9 (0.83%) Terminal Services
6 9 (0.83%) XenDesktop
7 6 (0.55%) vSphere
8 5 (0.46%) VMware ESXi
8 5 (0.46%) VMware Workstation
8 5 (0.46%) Xen
9 4 (0.37%) NDS
10 3 (0.28%) Terminal Server
11 2 (0.18%) MetaFrame
11 2 (0.18%) VMware ESX
11 2 (0.18%) BitLocker
12 1 (0.092%) Samba
12 1 (0.092%) Citrix Presentation Server
12 1 (0.092%) VMware Server
12 1 (0.092%) XenServer
Systems Management
1 132 (12.18%) SCCM
2 8 (0.74%) WSUS
2 8 (0.74%) Casper Suite
3 7 (0.65%) AirWatch
4 6 (0.55%) Backup Exec
4 6 (0.55%) Systems Management Server (SMS)
4 6 (0.55%) DameWare
5 5 (0.46%) SCOM
6 4 (0.37%) Norton AntiVirus
7 3 (0.28%) ZENworks
7 3 (0.28%) Symantec Endpoint Protection
8 2 (0.18%) Unicenter
9 1 (0.092%) TeamSite
9 1 (0.092%) OpenView Configuration Management
9 1 (0.092%) NetBackup
9 1 (0.092%) SCVMM
9 1 (0.092%) Cisco CUCM
Vendors
1 422 (38.93%) Microsoft
2 148 (13.65%) Citrix
3 103 (9.50%) VMware
4 66 (6.09%) Cisco
4 66 (6.09%) Apple
5 60 (5.54%) HP
6 40 (3.69%) Dell
7 28 (2.58%) Remedy
8 27 (2.49%) Lotus
9 26 (2.40%) McAfee
9 26 (2.40%) Bloomberg
10 25 (2.31%) Adobe
11 21 (1.94%) LANDesk
12 19 (1.75%) Reuters
13 16 (1.48%) Symantec
14 14 (1.29%) Sophos
14 14 (1.29%) Wyse
15 11 (1.01%) Google
16 10 (0.92%) CheckPoint
16 10 (0.92%) Novell
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