The table below looks at the statistics for the Desktop Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Desktop Support
Rank 272 206 186
Rank change year-on-year
-66 -20
Contract jobs requiring a Desktop Support 426 555 577
As % of all contract IT jobs located in the UK 0.84% 1.09% 1.16%
As % of the Job Titles category 0.89% 1.15% 1.23%
Number of daily rates quoted 217 271 209
Average daily rate £160 £150 £163
Average daily rate % change year-on-year
+6.66% -7.69%
90% offered a daily rate of more than £113 £100 £110
10% offered a daily rate of more than £250 £230 £265
UK excluding London average daily rate £150 £140 £146
% change year-on-year
+7.14% -4.27%
Number of hourly rates quoted 106 163 211
Average hourly rate £16.00 £15.61 £15.85
Average hourly rate % change year-on-year
+2.48% -1.49%
90% offered a hourly rate of more than £12.50 £12.00 £12.46
10% offered a hourly rate of more than £21.75 £21.50 £23.00
UK excluding London average hourly rate £15.00 £14.75 £15.50
% change year-on-year
+1.69% -4.83%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47935 48321 46997
As % of all contract IT jobs located in the UK 94.58% 94.47% 94.26%
Number of daily rates quoted 30815 30072 27703
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £240 £225
10% offered a daily rate of more than £575 £563 £565
UK excluding London average daily rate £378 £375 £350
% change year-on-year
+0.66% +7.14%
Number of hourly rates quoted 1687 1903 2072
Average hourly rate £17.50 £17.22 £17.50
Average hourly rate % change year-on-year
+1.62% -1.60%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Desktop Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the UK

Desktop Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support within the UK.

Desktop Support Daily Rate Trend in the UK

Desktop Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 13 February 2016.

Desktop Support Daily Rate Histogram in the UK

Desktop Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support within the UK.

Desktop Support Hourly Rate Trend in the UK

Desktop Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 13 February 2016.

Desktop Support Hourly Rate Histogram in the UK

Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 389 £160 +6.66% 86
London -38 170 £163 +1.56% 42
South East -17 67 £160 +6.66% 14
East of England -9 38 £174 +20.00% 6
South West 0 32 £130 -7.14% 5
City of London +16 29 £200 +31.14% 17
North West -10 27 £175 -22.22% 6
Scotland -2 20 £100 -4.76% 3
West Midlands -33 20 £150 +25.00% 6
Yorkshire -12 18 £130 -31.57% 3
Surrey -3 16 £163 +8.33% 3
Berkshire +7 14 £200 +33.33% 2
Wiltshire +7 14 £278 - 2
Cheshire +2 13 £250 - 2
Hampshire -3 13 £187 +13.33% 3
Glasgow +12 11 £98 -3.70%
Cambridgeshire +7 11 £174 +28.88% 2
Essex 0 11 £180 +16.88% 1
Hertfordshire +10 10 £120 - 2
East Midlands -8 10 £180 +44.00% 3
West Yorkshire -14 10 £135 -28.94% 3
Swindon +5 9 £350 -
Manchester -14 9 £140 -23.28% 4
Leeds -8 8 £135 -21.73% 1
Coventry -5 7 £150 +3.44% 1
Wales -27 7 £115 -25.80%
Buckinghamshire +10 6 £120 -
Peterborough +8 6 £174 +51.96% 2
West Sussex +7 6 £205 - 2
Stevenage +2 6 £120 -

Desktop Support
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 722 (78.82%) Windows
2 514 (56.11%) Windows 7
3 395 (43.12%) Active Directory
4 367 (40.07%) Microsoft
5 278 (30.35%) MS Office
6 170 (18.56%) Windows XP
7 163 (17.79%) ITIL
7 163 (17.79%) Citrix
8 157 (17.14%) Finance
9 146 (15.94%) SCCM
10 142 (15.50%) MS Excel
11 132 (14.41%) Windows 8
12 129 (14.08%) Blackberry
12 129 (14.08%) Windows Server
13 111 (12.12%) MS Exchange
14 102 (11.14%) Microsoft Certification
15 89 (9.72%) Apple
16 81 (8.84%) Windows Server 2008
17 76 (8.30%) Office 365
18 73 (7.97%) Windows Server 2003
19 68 (7.42%) Security Cleared
20 67 (7.31%) SLA
21 63 (6.88%) MCSE
22 62 (6.77%) TCP/IP
22 62 (6.77%) Android
23 61 (6.66%) LAN
24 56 (6.11%) Banking
25 53 (5.79%) MCP
25 53 (5.79%) Internet
26 52 (5.68%) WAN

Desktop Support
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 111 (12.12%) MS Exchange
2 48 (5.24%) Exchange Server 2010
3 44 (4.80%) Blackberry Enterprise Server
4 33 (3.60%) Skype for Business
5 25 (2.73%) SharePoint
6 24 (2.62%) IBM Notes
7 14 (1.53%) Exchange Server 2007
8 11 (1.20%) Exchange Server 2013
9 5 (0.55%) IBM Domino
10 4 (0.44%) Exchange Server 2003
10 4 (0.44%) IIS
11 2 (0.22%) Apache
11 2 (0.22%) Exchange Server 2000
11 2 (0.22%) Exchange Server 5.5
11 2 (0.22%) LiveLink
11 2 (0.22%) SharePoint 2010
12 1 (0.11%) SharePoint 2013
Applications
1 278 (30.35%) MS Office
2 142 (15.50%) MS Excel
3 16 (1.75%) MS PowerPoint
4 8 (0.87%) MS Visio
5 4 (0.44%) Acrobat
6 3 (0.33%) Adobe Premiere
6 3 (0.33%) Photoshop
7 1 (0.11%) Adobe After Effects
7 1 (0.11%) Adobe Creative Suite
7 1 (0.11%) QuarkXPress
7 1 (0.11%) Spreadsheet
Business Applications
1 14 (1.53%) Remedy ITSM
2 13 (1.42%) Eikon
3 2 (0.22%) assyst
3 2 (0.22%) Dynamics CRM
4 1 (0.11%) SAP CRM
4 1 (0.11%) SAP Oil and Gas
Cloud Services
1 76 (8.30%) Office 365
2 4 (0.44%) Microsoft Azure
3 3 (0.33%) Adobe Creative Cloud
3 3 (0.33%) OneDrive
4 2 (0.22%) Google Apps
4 2 (0.22%) SaaS
5 1 (0.11%) Amazon AWS
Communications & Networking
1 62 (6.77%) TCP/IP
2 61 (6.66%) LAN
3 53 (5.79%) Internet
4 52 (5.68%) WAN
5 51 (5.57%) DNS
6 47 (5.13%) DHCP
7 40 (4.37%) VPN
8 28 (3.06%) VoIP
9 26 (2.84%) Firewall
10 25 (2.73%) Wi-Fi
11 23 (2.51%) Wireless
12 16 (1.75%) Remote Desktop
13 6 (0.66%) Ethernet
13 6 (0.66%) IP Telephony
14 5 (0.55%) Skype
15 4 (0.44%) ADSL
15 4 (0.44%) Broadband
15 4 (0.44%) FTP
15 4 (0.44%) SAN
15 4 (0.44%) VLAN
Database & Business Intelligence
1 11 (1.20%) SQL Server
2 2 (0.22%) MySQL
3 1 (0.11%) Crystal Reports
3 1 (0.11%) FileMaker
3 1 (0.11%) Relational Database
3 1 (0.11%) SQL Server 2008
3 1 (0.11%) SQL Server 2012
Development Applications
1 3 (0.33%) JIRA
2 2 (0.22%) InstallShield
2 2 (0.22%) Rational Rhapsody
3 1 (0.11%) Git (software)
3 1 (0.11%) MSI
General
1 157 (17.14%) Finance
2 56 (6.11%) Banking
3 29 (3.17%) Law
4 28 (3.06%) Legal
5 27 (2.95%) Retail
6 23 (2.51%) Telecoms
7 15 (1.64%) Back Office
8 14 (1.53%) Front Office
9 13 (1.42%) Retail Banking
10 12 (1.31%) Investment Banking
11 8 (0.87%) Billing
12 7 (0.76%) French Language
12 7 (0.76%) German Language
13 6 (0.66%) Financial Institution
14 5 (0.55%) Local Government
14 5 (0.55%) Manufacturing
15 4 (0.44%) Automotive
15 4 (0.44%) Marketing
16 2 (0.22%) Advertising
16 2 (0.22%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (0.98%) HTML
2 4 (0.44%) COM
3 2 (0.22%) LAMP
3 2 (0.22%) Software Packaging
3 2 (0.22%) Web Services
3 2 (0.22%) X-Windows
4 1 (0.11%) FIX Protocol
4 1 (0.11%) Silverlight
Miscellaneous
1 129 (14.08%) Blackberry
2 40 (4.37%) Analytical Skills
2 40 (4.37%) Video Conferencing
3 36 (3.93%) iPhone
4 34 (3.71%) iPad
4 34 (3.71%) NHS
5 31 (3.38%) Fat Client
5 31 (3.38%) Thin Client
6 30 (3.28%) Driving Licence
7 29 (3.17%) Mathematics
8 23 (2.51%) Data Centre
9 16 (1.75%) Management Information System
10 14 (1.53%) PDA
11 12 (1.31%) Computer Science
12 8 (0.87%) BYOD
13 6 (0.66%) Client/Server
13 6 (0.66%) CMDB
14 5 (0.55%) Handset
14 5 (0.55%) Hedge funds
15 3 (0.33%) User Experience
Operating Systems
1 722 (78.82%) Windows
2 514 (56.11%) Windows 7
3 170 (18.56%) Windows XP
4 132 (14.41%) Windows 8
5 129 (14.08%) Windows Server
6 81 (8.84%) Windows Server 2008
7 73 (7.97%) Windows Server 2003
8 62 (6.77%) Android
9 52 (5.68%) Apple iOS
10 35 (3.82%) Windows Server 2012
11 33 (3.60%) Mac OS X
12 23 (2.51%) Mac OS
12 23 (2.51%) Windows 2000 Server
13 21 (2.29%) Windows Vista
14 20 (2.18%) Windows 10
15 15 (1.64%) Linux
16 11 (1.20%) Unix
17 8 (0.87%) Windows 2000
18 5 (0.55%) Windows Phone
19 3 (0.33%) Debian
Processes & Methodologies
1 163 (17.79%) ITIL
2 52 (5.68%) Migration
3 44 (4.80%) ITSM
4 41 (4.48%) Service Management
5 27 (2.95%) Service Delivery
6 24 (2.62%) Asset Management
6 24 (2.62%) Incident Management
7 21 (2.29%) ITIL V3
8 17 (1.86%) Time Management
9 12 (1.31%) Change Management
9 12 (1.31%) Disaster Recovery
10 11 (1.20%) Continuous Improvement
10 11 (1.20%) Software Deployment
11 10 (1.09%) Patch Management
11 10 (1.09%) Root Cause Analysis
12 8 (0.87%) CRM
12 8 (0.87%) Data Migration
12 8 (0.87%) Investment Management
13 7 (0.76%) Application Packaging
13 7 (0.76%) Project Management
Programming Languages
1 34 (3.71%) C
2 15 (1.64%) SQL
3 11 (1.20%) PowerShell
4 10 (1.09%) Java
5 4 (0.44%) Bash Shell
5 4 (0.44%) Python
5 4 (0.44%) VBA
6 3 (0.33%) Perl
7 2 (0.22%) PHP
7 2 (0.22%) Ruby
8 1 (0.11%) Shell Script
8 1 (0.11%) VB
Qualifications
1 102 (11.14%) Microsoft Certification
2 68 (7.42%) Security Cleared
3 63 (6.88%) MCSE
4 53 (5.79%) MCP
5 49 (5.35%) SC Cleared
6 26 (2.84%) Degree
7 24 (2.62%) MCDST
8 19 (2.07%) MCITP
9 18 (1.97%) ITIL Certification
10 10 (1.09%) A+ Certification
10 10 (1.09%) DBS Check
11 6 (0.66%) CCNA
11 6 (0.66%) Cisco Certification
11 6 (0.66%) HND
12 5 (0.55%) Citrix Certification
13 4 (0.44%) ITIL Foundation Certificate
13 4 (0.44%) MCSA
14 2 (0.22%) DV Cleared
14 2 (0.22%) Network+ Certification
15 1 (0.11%) Server+ Certification
Quality Assurance & Compliance
1 67 (7.31%) SLA
2 7 (0.76%) Disclosure Scotland
3 2 (0.22%) Sarbanes-Oxley
4 1 (0.11%) QA
System Software
1 395 (43.12%) Active Directory
2 36 (3.93%) XenApp
3 29 (3.17%) VMware Infrastructure
4 17 (1.86%) XenDesktop
5 16 (1.75%) Microsoft App-V
6 8 (0.87%) Hyper-V
7 7 (0.76%) Samba
8 6 (0.66%) BitLocker
9 3 (0.33%) Firmware
9 3 (0.33%) Terminal Services
9 3 (0.33%) VMware ESX
9 3 (0.33%) vSphere
9 3 (0.33%) XenServer
10 2 (0.22%) ISA Server
10 2 (0.22%) Terminal Server
10 2 (0.22%) UAG
11 1 (0.11%) Microsoft Virtual Server
11 1 (0.11%) ProxySG
11 1 (0.11%) VMware Workstation
Systems Management
1 146 (15.94%) SCCM
2 15 (1.64%) Norton AntiVirus
3 10 (1.09%) Symantec Endpoint Protection
4 4 (0.44%) Backup Exec
4 4 (0.44%) DameWare
4 4 (0.44%) SCOM
5 3 (0.33%) Casper Suite
5 3 (0.33%) Cisco CUCM
5 3 (0.33%) Systems Management Server (SMS)
6 2 (0.22%) AirWatch
6 2 (0.22%) McAfee ePO
6 2 (0.22%) WSUS
6 2 (0.22%) ZENworks
7 1 (0.11%) AppManager
7 1 (0.11%) NetBackup
7 1 (0.11%) Sysprep
7 1 (0.11%) ThinApp
7 1 (0.11%) Tivoli
Vendors
1 367 (40.07%) Microsoft
2 163 (17.79%) Citrix
3 89 (9.72%) Apple
4 52 (5.68%) VMware
5 48 (5.24%) Bloomberg
6 42 (4.59%) Cisco
7 39 (4.26%) HP
8 34 (3.71%) Remedy
9 30 (3.28%) Reuters
10 29 (3.17%) Dell
11 27 (2.95%) Lotus
11 27 (2.95%) Symantec
12 17 (1.86%) CheckPoint
13 16 (1.75%) Adobe
14 11 (1.20%) Acronis
14 11 (1.20%) Sophos
15 10 (1.09%) Lumension
16 9 (0.98%) Avaya
17 8 (0.87%) FactSet
17 8 (0.87%) Intel Security
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Rate: £15 - £20 per hour
Posted: Yesterday
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