The statistics below represent IT contracts advertised across the UK that had Desktop Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Desktop Support
UK
Rank 320 287 209
Rank change year-on-year
-33 -78
Contract jobs requiring a Desktop Support 303 417 553
As % of all contract IT jobs located in the UK 0.67% 0.81% 1.07%
As % of the Job Titles category 0.70% 0.86% 1.13%
Number of daily rates quoted 147 197 276
Median daily rate £153 £160 £150
Median daily rate % change year-on-year
-4.68% +6.66%
90% offered a daily rate of more than £115 £113 £104
10% offered a daily rate of more than £225 £250 £225
UK excluding London median daily rate £150 £150 £150
Number of hourly rates quoted 76 108 157
Median hourly rate £17.50 £15.88 £15.50
Median hourly rate % change year-on-year
+10.23% +2.41%
90% offered a hourly rate of more than £13.00 £12.50 £11.92
10% offered a hourly rate of more than £22.50 £21.50 £21.50
UK excluding London median hourly rate £15.50 £14.50 £14.00
% change year-on-year
+6.89% +3.57%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
43111 48652 48908
As % of all contract IT jobs located in the UK 94.72% 95.01% 94.74%
Number of daily rates quoted 28160 31322 30069
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £240
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1533 1627 1881
Median hourly rate £18.50 £17.50 £17.50
Median hourly rate % change year-on-year
+5.71% -
90% offered a hourly rate of more than £11.17 £11.25 £11.00
10% offered a hourly rate of more than £47.50 £49.50 £42.00
UK excluding London median hourly rate £17.50 £18.00 £16.75
% change year-on-year
-2.77% +7.46%

Desktop Support
Jobs Demand Trend

The demand trend of IT contracts that featured Desktop Support in the job title.

Desktop Support Jobs Demand Trend in the UK

Desktop Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support within the UK.

Desktop Support Daily Rate Trend in the UK

Desktop Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 28 February 2017.

Desktop Support Daily Rate Histogram in the UK

Desktop Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support within the UK.

Desktop Support Hourly Rate Trend in the UK

Desktop Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 28 February 2017.

Desktop Support Hourly Rate Histogram in the UK

Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 286 £150 -7.69% 30
London -43 101 £160 -1.53% 17
South East +25 74 £150 -7.69% 5
City of London -3 28 £125 -37.50% 7
North West +19 22 £125 -16.66% 1
South West -15 22 £135 - 2
Surrey +12 21 £200 +21.21% 2
East of England -31 20 £130 -25.28% 4
Hampshire +7 18 £170 -2.29%
West Midlands +6 16 £113 -25.00% 1
Oxfordshire +10 13 £150 +0.84% 1
North East -4 13 £185 +45.09%
Newcastle upon Tyne +4 12 £170 +33.33%
Tyne and Wear -9 12 £170 +33.33%
Manchester +8 11 £150 - 1
Oxford +8 10 £150 -6.25%
Bristol +7 10 £155 +28.00% 1
Southampton +14 9 £139 -7.50%
East Midlands +7 9 £200 +11.11%
Yorkshire +4 9 £125 -7.40%
Guildford - 9 £210 - 2
Cambridgeshire +3 8 £100 -42.52% 2
Cambridge +14 7 £100 - 1
Berkshire +9 7 £138 -57.53%
Scotland +9 7 £244 +124.13%
Merseyside +5 7 £125 -16.66%
Liverpool +1 7 £125 -16.66%
Birmingham 0 6 £100 -42.85% 1
Wiltshire -8 6 - -
Hertfordshire -16 6 £170 - 2

Desktop Support Skill Set
Top 30 Related IT Skills

For the 6 months to 28 February 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support in the job title.

1 548 (76.01%) Windows
2 351 (48.68%) Windows 7
3 333 (46.19%) Active Directory
4 253 (35.09%) Microsoft
5 214 (29.68%) MS Office
6 133 (18.45%) ITIL
7 126 (17.48%) Windows Server
8 121 (16.78%) Citrix
9 119 (16.50%) SCCM
10 112 (15.53%) MS Excel
11 109 (15.12%) Finance
12 90 (12.48%) Office 365
13 87 (12.07%) Windows 10
14 82 (11.37%) Security Cleared
15 78 (10.82%) Blackberry
16 74 (10.26%) VMware
17 73 (10.12%) MS Exchange
18 70 (9.71%) Windows Server 2008
18 70 (9.71%) Windows XP
19 63 (8.74%) Windows 8
20 59 (8.18%) Apple
21 57 (7.91%) DNS
21 57 (7.91%) SC Cleared
22 56 (7.77%) TCP/IP
23 55 (7.63%) DHCP
23 55 (7.63%) LAN
24 54 (7.49%) Migration
25 51 (7.07%) Microsoft Certification
26 50 (6.93%) SLA
26 50 (6.93%) Banking

Desktop Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (10.12%) MS Exchange
2 33 (4.58%) IBM Notes
3 21 (2.91%) Blackberry Enterprise Server
3 21 (2.91%) Exchange Server 2010
4 17 (2.36%) Skype for Business
5 14 (1.94%) Exchange Server 2007
6 13 (1.80%) SharePoint
7 10 (1.39%) Exchange Server 2013
8 8 (1.11%) Exchange Server 2003
9 3 (0.42%) CMS
10 1 (0.14%) IIS
10 1 (0.14%) Moodle
10 1 (0.14%) SharePoint 2010
10 1 (0.14%) SharePoint 2013
Applications
1 214 (29.68%) MS Office
2 112 (15.53%) MS Excel
3 11 (1.53%) MS PowerPoint
4 3 (0.42%) MS Visio
5 1 (0.14%) Adobe Creative Suite
Business Applications
1 15 (2.08%) Remedy ITSM
2 14 (1.94%) Eikon
Cloud Services
1 90 (12.48%) Office 365
2 5 (0.69%) Microsoft Azure
2 5 (0.69%) OneDrive
3 2 (0.28%) G Suite
3 2 (0.28%) IaaS
3 2 (0.28%) Mimecast
3 2 (0.28%) PaaS
3 2 (0.28%) SaaS
4 1 (0.14%) Azure Active Directory
4 1 (0.14%) Yammer
Communications & Networking
1 57 (7.91%) DNS
2 56 (7.77%) TCP/IP
3 55 (7.63%) DHCP
3 55 (7.63%) LAN
4 30 (4.16%) VPN
5 29 (4.02%) WAN
6 26 (3.61%) Internet
7 25 (3.47%) Wireless
8 20 (2.77%) Firewall
9 19 (2.64%) VoIP
10 15 (2.08%) 3G
10 15 (2.08%) Remote Desktop
11 14 (1.94%) Skype
11 14 (1.94%) Wi-Fi
12 13 (1.80%) Ethernet
13 9 (1.25%) IP Telephony
14 7 (0.97%) Cisco IOS
15 5 (0.69%) Network Security
16 4 (0.55%) Extranet
16 4 (0.55%) PBX
Database & Business Intelligence
1 2 (0.28%) SQL Server
2 1 (0.14%) BusinessObjects
2 1 (0.14%) Oracle Database
Development Applications
1 1 (0.14%) MSI
General
1 109 (15.12%) Finance
2 50 (6.93%) Banking
3 32 (4.44%) Retail
4 23 (3.19%) Legal
5 14 (1.94%) Investment Banking
6 13 (1.80%) Back Office
7 12 (1.66%) Retail Banking
8 7 (0.97%) Law
9 6 (0.83%) Telecoms
10 5 (0.69%) Front Office
11 4 (0.55%) Financial Institution
11 4 (0.55%) Games
11 4 (0.55%) Korean Language
12 3 (0.42%) Advertising
12 3 (0.42%) Local Government
12 3 (0.42%) Manufacturing
13 2 (0.28%) Electronics
13 2 (0.28%) Multimedia
14 1 (0.14%) Pharmaceutical
14 1 (0.14%) Swedish Language
Libraries, Frameworks & Software Standards
1 6 (0.83%) XMPP
2 4 (0.55%) 802.1X
3 1 (0.14%) FIX Protocol
Miscellaneous
1 78 (10.82%) Blackberry
2 35 (4.85%) Analytical Skills
3 34 (4.72%) Smartphone
4 33 (4.58%) iPhone
5 31 (4.30%) iPad
6 21 (2.91%) Video Conferencing
7 19 (2.64%) Driving Licence
8 14 (1.94%) Fat Client
8 14 (1.94%) Thin Client
9 11 (1.53%) Management Information System
9 11 (1.53%) NHS
10 10 (1.39%) Data Centre
11 7 (0.97%) Client/Server
12 5 (0.69%) Hedge funds
13 4 (0.55%) BYOD
13 4 (0.55%) CMDB
13 4 (0.55%) Computer Science
14 3 (0.42%) Handset
14 3 (0.42%) Mobile Computing
14 3 (0.42%) PDA
Operating Systems
1 548 (76.01%) Windows
2 351 (48.68%) Windows 7
3 126 (17.48%) Windows Server
4 87 (12.07%) Windows 10
5 70 (9.71%) Windows Server 2008
5 70 (9.71%) Windows XP
6 63 (8.74%) Windows 8
7 42 (5.83%) Windows Server 2003
8 41 (5.69%) Android
9 36 (4.99%) Apple iOS
10 28 (3.88%) Windows Server 2012
11 26 (3.61%) Mac OS X
12 18 (2.50%) Mac OS
13 5 (0.69%) Linux
13 5 (0.69%) Windows 2000
13 5 (0.69%) Windows Phone
14 3 (0.42%) CentOS
14 3 (0.42%) Ubuntu
14 3 (0.42%) Windows Vista
15 2 (0.28%) Windows Mobile
Processes & Methodologies
1 133 (18.45%) ITIL
2 54 (7.49%) Migration
3 28 (3.88%) Time Management
4 26 (3.61%) Incident Management
5 24 (3.33%) Asset Management
6 21 (2.91%) Mobile Device Management
6 21 (2.91%) Service Delivery
7 17 (2.36%) Data Migration
8 16 (2.22%) Change Management
8 16 (2.22%) Service Management
9 15 (2.08%) ITIL V3
10 13 (1.80%) Patch Management
11 11 (1.53%) Change Control
11 11 (1.53%) Line Management
12 10 (1.39%) Ticket Management
13 9 (1.25%) Coaching
13 9 (1.25%) Identity Management
13 9 (1.25%) Problem Management
13 9 (1.25%) Release Management
13 9 (1.25%) Software Distribution
Programming Languages
1 15 (2.08%) PowerShell
2 12 (1.66%) SQL
3 10 (1.39%) Java
4 9 (1.25%) VBA
5 1 (0.14%) Bash Shell
5 1 (0.14%) Shell Script
Qualifications
1 82 (11.37%) Security Cleared
2 57 (7.91%) SC Cleared
3 51 (7.07%) Microsoft Certification
4 41 (5.69%) MCP
5 25 (3.47%) MCSE
6 24 (3.33%) Degree
7 20 (2.77%) ITIL Certification
8 16 (2.22%) MCDST
9 15 (2.08%) A+ Certification
10 14 (1.94%) MCSA
11 12 (1.66%) BPSS Clearance
12 11 (1.53%) Network+ Certification
13 7 (0.97%) ACDT
13 7 (0.97%) ACHDS
13 7 (0.97%) ACTC
13 7 (0.97%) ITIL Foundation Certificate
13 7 (0.97%) MCSM
14 5 (0.69%) DV Cleared
15 4 (0.55%) DBS Check
16 3 (0.42%) MCITP
Quality Assurance & Compliance
1 50 (6.93%) SLA
2 12 (1.66%) Disclosure Scotland
3 4 (0.55%) QA
System Software
1 333 (46.19%) Active Directory
2 48 (6.66%) VMware Infrastructure
3 28 (3.88%) XenApp
4 11 (1.53%) Hyper-V
4 11 (1.53%) Microsoft App-V
5 9 (1.25%) Virtual Servers
6 8 (1.11%) Virtual Desktop
7 7 (0.97%) XenDesktop
8 3 (0.42%) BitLocker
8 3 (0.42%) vSphere
9 2 (0.28%) Virtual Machines
9 2 (0.28%) VMware ESX
10 1 (0.14%) Firmware
10 1 (0.14%) Microsoft Virtual Server
10 1 (0.14%) Terminal Services
10 1 (0.14%) VMware Server
10 1 (0.14%) VMware Workstation
10 1 (0.14%) XenServer
Systems Management
1 119 (16.50%) SCCM
2 19 (2.64%) WSUS
3 11 (1.53%) Norton AntiVirus
4 9 (1.25%) Systems Management Server (SMS)
5 8 (1.11%) AirWatch
6 4 (0.55%) Jamf Pro
7 3 (0.42%) DameWare
7 3 (0.42%) Microsoft Intune
8 2 (0.28%) SafeCom
8 2 (0.28%) Symantec Endpoint Protection
9 1 (0.14%) Cisco CUCM
9 1 (0.14%) McAfee ePO
9 1 (0.14%) Microsoft Clustering
9 1 (0.14%) Microsoft Data Protection Manager
9 1 (0.14%) NetBackup
9 1 (0.14%) Symantec Enterprise Vault
9 1 (0.14%) XenMobile
Vendors
1 253 (35.09%) Microsoft
2 121 (16.78%) Citrix
3 74 (10.26%) VMware
4 59 (8.18%) Apple
5 38 (5.27%) Cisco
5 38 (5.27%) Remedy
6 36 (4.99%) Bloomberg
7 33 (4.58%) Lotus
8 30 (4.16%) Reuters
9 29 (4.02%) HP
10 28 (3.88%) Dell
11 17 (2.36%) ServiceNow
11 17 (2.36%) Symantec
12 13 (1.80%) AppSense
12 13 (1.80%) BMC
13 11 (1.53%) Google
14 10 (1.39%) Intel Security
14 10 (1.39%) Sophos
15 8 (1.11%) Avaya
16 7 (0.97%) ThinPrint
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