The table below looks at the statistics for the Desktop Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Desktop Support
Rank 295 218 215
Rank change year-on-year
-77 -3
Contract jobs requiring a Desktop Support 426 585 567
As % of all contract IT jobs located in the UK 0.76% 1.05% 1.04%
As % of the Job Titles category 0.80% 1.11% 1.10%
Number of daily rates quoted 216 267 226
Average daily rate £160 £160 £160
90% offered a daily rate of more than £110 £103 £110
10% offered a daily rate of more than £263 £238 £250
UK excluding London average daily rate £150 £160 £160
% change year-on-year
-6.09% -
Number of hourly rates quoted 99 187 186
Average hourly rate £15.00 £15.00 £16.00
Average hourly rate % change year-on-year
- -6.25%
90% offered a hourly rate of more than £10.85 £11.64 £12.50
10% offered a hourly rate of more than £21.20 £22.50 £21.30
UK excluding London average hourly rate £14.50 £13.87 £15.50
% change year-on-year
+4.54% -10.51%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53034 52811 51540
As % of all contract IT jobs located in the UK 94.93% 94.73% 94.32%
Number of daily rates quoted 34546 32021 31371
Average daily rate £425 £400 £390
Average daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £263 £243 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1532 2104 2098
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Desktop Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the UK

Desktop Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support within the UK.

Desktop Support Daily Rate Trend in the UK

Desktop Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 29 April 2016.

Desktop Support Daily Rate Histogram in the UK

Desktop Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support within the UK.

Desktop Support Hourly Rate Trend in the UK

Desktop Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support within the UK over the 3 months to 29 April 2016.

Desktop Support Hourly Rate Histogram in the UK

Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -67 398 £160 - 49
London -54 154 £160 -3.03% 18
South East -22 72 £140 -11.81% 11
East of England +5 39 £133 +10.41% 7
South West -17 36 £158 +13.51% 4
North West -37 35 £175 -18.60% 2
North East -19 25 £230 +130.00% 1
Tyne and Wear -19 24 £233 +132.50% 1
Newcastle upon Tyne -22 23 £233 +132.50% 1
City of London +15 21 £196 +30.83% 7
Surrey -6 21 £143 +1.78% 1
Manchester -11 19 £200 +21.21% 1
West Midlands -21 19 £130 -20.00% 1
Cambridgeshire +15 17 £88 -15.86% 2
Hampshire 0 15 £130 -7.14% 2
Gloucestershire +11 14 £133 -36.90%
Berkshire +2 13 £131 -26.05% 2
Yorkshire -6 12 £165 +23.36% 3
West Yorkshire -6 12 £165 +40.42%
Scotland -43 12 £128 -32.89%
Leeds +3 11 £165 +40.42%
Wales -1 11 £140 -11.11% 1
Cheshire -5 11 £178 -
Oxfordshire +6 10 £135 -25.51% 2
Cambridge +1 10 £115 - 2
South Wales -4 9 £140 -6.66% 1
East Midlands +5 8 £180 +20.00% 2
Bristol -6 8 £210 +75.00%
Peterborough +14 7 £88 -15.86%
Oxford +10 7 £135 -50.90%

Desktop Support
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 696 (79.54%) Windows
2 466 (53.26%) Windows 7
3 433 (49.49%) Active Directory
4 341 (38.97%) Microsoft
5 284 (32.46%) MS Office
6 180 (20.57%) ITIL
7 156 (17.83%) SCCM
8 154 (17.60%) Citrix
9 141 (16.11%) Windows XP
9 141 (16.11%) Windows Server
10 125 (14.29%) Finance
11 123 (14.06%) Windows 8
12 120 (13.71%) MS Excel
13 110 (12.57%) Blackberry
14 100 (11.43%) Microsoft Certification
15 95 (10.86%) Windows Server 2008
16 91 (10.40%) MS Exchange
17 85 (9.71%) Apple
18 81 (9.26%) Office 365
19 78 (8.91%) DNS
20 71 (8.11%) Windows Server 2003
21 69 (7.89%) SLA
22 64 (7.31%) TCP/IP
23 63 (7.20%) DHCP
23 63 (7.20%) Security Cleared
24 62 (7.09%) VMware
25 60 (6.86%) Banking
26 58 (6.63%) MCSE
27 55 (6.29%) Apple iOS
28 54 (6.17%) MCP

Desktop Support
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 91 (10.40%) MS Exchange
2 42 (4.80%) Blackberry Enterprise Server
3 33 (3.77%) Exchange Server 2010
4 30 (3.43%) Skype for Business
5 17 (1.94%) SharePoint
6 16 (1.83%) IBM Notes
7 11 (1.26%) Exchange Server 2007
8 10 (1.14%) Exchange Server 2013
9 5 (0.57%) IIS
10 4 (0.46%) Exchange Server 2003
10 4 (0.46%) IBM Domino
11 3 (0.34%) SharePoint 2010
12 2 (0.23%) Apache
12 2 (0.23%) CMS
12 2 (0.23%) SAS
13 1 (0.11%) Joomla!
13 1 (0.11%) WordPress
Applications
1 284 (32.46%) MS Office
2 120 (13.71%) MS Excel
3 13 (1.49%) MS PowerPoint
4 5 (0.57%) MS Visio
5 3 (0.34%) Acrobat
6 2 (0.23%) Adobe Premiere
6 2 (0.23%) Photoshop
6 2 (0.23%) QuarkXPress
Business Applications
1 10 (1.14%) Eikon
2 9 (1.03%) Remedy ITSM
3 4 (0.46%) assyst
4 2 (0.23%) SAP Oil and Gas
5 1 (0.11%) Dynamics AX
5 1 (0.11%) SAP CRM
Cloud Services
1 81 (9.26%) Office 365
2 7 (0.80%) OneDrive
3 6 (0.69%) Google Apps
4 3 (0.34%) Microsoft Azure
4 3 (0.34%) Mimecast
5 2 (0.23%) Adobe Creative Cloud
5 2 (0.23%) SaaS
6 1 (0.11%) Amazon AWS
6 1 (0.11%) Azure Active Directory
Communications & Networking
1 78 (8.91%) DNS
2 64 (7.31%) TCP/IP
3 63 (7.20%) DHCP
4 52 (5.94%) LAN
5 40 (4.57%) Internet
6 39 (4.46%) WAN
7 35 (4.00%) VPN
8 21 (2.40%) Firewall
9 19 (2.17%) VoIP
10 18 (2.06%) Wi-Fi
11 16 (1.83%) Remote Desktop
12 13 (1.49%) 3G
12 13 (1.49%) Wireless
13 10 (1.14%) SMS
14 8 (0.91%) IP Telephony
14 8 (0.91%) Skype
15 7 (0.80%) Extranet
16 6 (0.69%) SAN
17 5 (0.57%) Intranet
17 5 (0.57%) MPLS
Database & Business Intelligence
1 8 (0.91%) SQL Server
2 2 (0.23%) FileMaker
2 2 (0.23%) MySQL
3 1 (0.11%) Crystal Reports
3 1 (0.11%) Oracle Database
3 1 (0.11%) SQL Server 2008
3 1 (0.11%) SQL Server 2012
Development Applications
1 2 (0.23%) JIRA
2 1 (0.11%) MSI
General
1 125 (14.29%) Finance
2 60 (6.86%) Banking
3 32 (3.66%) Law
4 26 (2.97%) Legal
5 22 (2.51%) Investment Banking
6 18 (2.06%) Retail
7 14 (1.60%) Telecoms
8 12 (1.37%) Front Office
9 11 (1.26%) Back Office
10 9 (1.03%) Advertising
11 8 (0.91%) Retail Banking
12 7 (0.80%) Billing
13 5 (0.57%) Marketing
14 4 (0.46%) French Language
14 4 (0.46%) Local Government
14 4 (0.46%) Manufacturing
15 2 (0.23%) Electronics
15 2 (0.23%) Military
15 2 (0.23%) Pharmaceutical
16 1 (0.11%) Automotive
Libraries, Frameworks & Software Standards
1 8 (0.91%) HTML
2 3 (0.34%) X-Windows
3 2 (0.23%) LAMP
3 2 (0.23%) Web Services
4 1 (0.11%) .NET
4 1 (0.11%) CSS
4 1 (0.11%) ODBC
Miscellaneous
1 110 (12.57%) Blackberry
2 36 (4.11%) Fat Client
2 36 (4.11%) Thin Client
3 32 (3.66%) Video Conferencing
4 30 (3.43%) Analytical Skills
4 30 (3.43%) Driving Licence
5 29 (3.31%) iPhone
5 29 (3.31%) NHS
6 24 (2.74%) Data Centre
7 22 (2.51%) iPad
7 22 (2.51%) Mathematics
8 15 (1.71%) Management Information System
9 14 (1.60%) Computer Science
10 8 (0.91%) PDA
11 5 (0.57%) Client/Server
11 5 (0.57%) Handset
11 5 (0.57%) Smartphone
12 4 (0.46%) BYOD
13 3 (0.34%) EPoS
13 3 (0.34%) Hedge funds
Operating Systems
1 696 (79.54%) Windows
2 466 (53.26%) Windows 7
3 141 (16.11%) Windows Server
3 141 (16.11%) Windows XP
4 123 (14.06%) Windows 8
5 95 (10.86%) Windows Server 2008
6 71 (8.11%) Windows Server 2003
7 55 (6.29%) Apple iOS
8 50 (5.71%) Android
9 42 (4.80%) Windows Server 2012
10 35 (4.00%) Windows 10
11 33 (3.77%) Mac OS X
12 20 (2.29%) Windows 2000 Server
12 20 (2.29%) Windows Vista
13 18 (2.06%) Mac OS
14 11 (1.26%) Linux
15 7 (0.80%) Unix
16 4 (0.46%) Windows 2000
17 3 (0.34%) Debian
18 2 (0.23%) SUSE
Processes & Methodologies
1 180 (20.57%) ITIL
2 39 (4.46%) Service Management
3 36 (4.11%) Migration
4 35 (4.00%) Service Delivery
5 34 (3.89%) Incident Management
6 33 (3.77%) ITSM
7 30 (3.43%) ITIL V3
8 22 (2.51%) Software Deployment
9 21 (2.40%) Asset Management
9 21 (2.40%) Change Management
10 16 (1.83%) Software Delivery
11 15 (1.71%) Problem Management
12 14 (1.60%) Document Management
13 13 (1.49%) Configuration Management
14 12 (1.37%) Application Packaging
14 12 (1.37%) Time Management
15 11 (1.26%) Information Security
16 10 (1.14%) Disaster Recovery
16 10 (1.14%) Patch Management
16 10 (1.14%) Project Management
Programming Languages
1 28 (3.20%) C
2 21 (2.40%) SQL
3 9 (1.03%) Java
4 8 (0.91%) PowerShell
5 6 (0.69%) VBA
6 3 (0.34%) Perl
6 3 (0.34%) PHP
7 2 (0.23%) Python
7 2 (0.23%) Ruby
8 1 (0.11%) JavaScript
8 1 (0.11%) Shell Script
Qualifications
1 100 (11.43%) Microsoft Certification
2 63 (7.20%) Security Cleared
3 58 (6.63%) MCSE
4 54 (6.17%) MCP
5 44 (5.03%) SC Cleared
6 26 (2.97%) Degree
7 25 (2.86%) MCDST
8 24 (2.74%) ITIL Certification
9 14 (1.60%) MCITP
10 12 (1.37%) MCSA
11 10 (1.14%) DBS Check
12 8 (0.91%) CCNA
12 8 (0.91%) Cisco Certification
13 6 (0.69%) A+ Certification
13 6 (0.69%) HND
13 6 (0.69%) ITIL Foundation Certificate
14 5 (0.57%) BPSS Clearance
15 3 (0.34%) Citrix Certification
15 3 (0.34%) DV Cleared
15 3 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 69 (7.89%) SLA
2 10 (1.14%) Disclosure Scotland
3 2 (0.23%) Sarbanes-Oxley
4 1 (0.11%) ISO 9000
System Software
1 433 (49.49%) Active Directory
2 51 (5.83%) XenApp
3 31 (3.54%) Microsoft App-V
4 28 (3.20%) VMware Infrastructure
5 25 (2.86%) XenDesktop
6 11 (1.26%) Hyper-V
7 10 (1.14%) BitLocker
7 10 (1.14%) XenServer
8 5 (0.57%) Samba
9 4 (0.46%) UAG
10 3 (0.34%) VMware ESX
11 2 (0.23%) vSphere
12 1 (0.11%) ISA Server
12 1 (0.11%) Terminal Server
12 1 (0.11%) Terminal Services
12 1 (0.11%) VMware Workstation
12 1 (0.11%) Xen
Systems Management
1 156 (17.83%) SCCM
2 16 (1.83%) Norton AntiVirus
2 16 (1.83%) Systems Management Server (SMS)
3 9 (1.03%) Symantec Endpoint Protection
4 6 (0.69%) Backup Exec
5 5 (0.57%) XenMobile
6 4 (0.46%) AirWatch
6 4 (0.46%) DameWare
6 4 (0.46%) SCOM
7 3 (0.34%) Cisco CUCM
7 3 (0.34%) EdgeSight
8 2 (0.23%) McAfee ePO
8 2 (0.23%) WSUS
9 1 (0.11%) Casper Suite
9 1 (0.11%) NetVault Backup
9 1 (0.11%) Sysprep
9 1 (0.11%) ThinApp
9 1 (0.11%) Unicenter
Vendors
1 341 (38.97%) Microsoft
2 154 (17.60%) Citrix
3 85 (9.71%) Apple
4 62 (7.09%) VMware
5 53 (6.06%) Cisco
6 38 (4.34%) Bloomberg
6 38 (4.34%) HP
7 33 (3.77%) Reuters
8 29 (3.31%) Remedy
9 28 (3.20%) Symantec
10 21 (2.40%) AppSense
11 20 (2.29%) Dell
12 16 (1.83%) Lotus
13 13 (1.49%) Adobe
14 12 (1.37%) ThinPrint
15 11 (1.26%) Google
15 11 (1.26%) Sophos
16 10 (1.14%) Avaya
17 9 (1.03%) Altiris
17 9 (1.03%) CheckPoint
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