2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,000 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 319 363 470
Rank change year-on-year +44 +107 -25
Permanent jobs requiring a 2nd Line Support 740 834 995
As % of all permanent jobs advertised in England 0.87% 0.90% 0.75%
As % of the Job Titles category 0.92% 0.98% 0.78%
Number of salaries quoted 689 751 907
10th Percentile £26,000 £25,000 £24,150
25th Percentile £27,500 £27,500 £26,250
Median annual salary (50th Percentile) £31,000 £31,500 £30,000
Median % change year-on-year -1.59% +5.00% +7.14%
75th Percentile £35,750 £36,500 £35,000
90th Percentile £40,000 £40,000 £38,750
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,360 84,735 126,842
% of permanent jobs with a recognized job title 94.46% 91.51% 96.10%
Number of salaries quoted 60,202 53,671 75,665
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,160 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,567 £60,000
Median % change year-on-year -11.67% +0.95% +9.09%
75th Percentile £72,000 £82,500 £80,000
90th Percentile £91,225 £100,000 £97,500
UK median annual salary £52,750 £60,000 £60,000
% change year-on-year -12.08% - +9.09%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 29 April 2024.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -32 184 £30,000 -1.64% 31
London +17 136 £35,000 +6.72% 22
North of England +43 134 £30,000 +5.26% 20
East of England +67 109 £31,000 -4.62% 16
Midlands +31 100 £29,500 +1.72% 23
South West -6 80 £33,500 -4.29% 14
North West +6 64 £30,000 +3.45% 15
West Midlands +24 59 £29,500 +6.31% 14
Yorkshire +89 48 £31,125 +9.21% 5
East Midlands +10 41 £30,000 - 9
North East +5 22 £32,250 -0.77%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 29 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 472 (63.78%) Windows
2 459 (62.03%) Microsoft
3 456 (61.62%) Microsoft 365
4 442 (59.73%) Active Directory
5 292 (39.46%) Social Skills
6 231 (31.22%) Azure
7 223 (30.14%) Windows Server
8 213 (28.78%) Customer Service
9 206 (27.84%) Problem-Solving
10 198 (26.76%) Windows 10
11 178 (24.05%) Microsoft Exchange
12 174 (23.51%) VMware
13 156 (21.08%) ITIL
14 150 (20.27%) Microsoft Office
15 147 (19.86%) Firewall
16 131 (17.70%) VMware Infrastructure
17 119 (16.08%) SharePoint
18 114 (15.41%) Microsoft Intune
19 106 (14.32%) Hyper-V
20 99 (13.38%) DNS
21 97 (13.11%) Entra ID
22 81 (10.95%) Citrix
23 79 (10.68%) SLA
23 79 (10.68%) DHCP
24 76 (10.27%) WAN
25 75 (10.14%) Microsoft Certification
25 75 (10.14%) Analytical Skills
26 73 (9.86%) LAN
27 69 (9.32%) Driving Licence
28 62 (8.38%) Wi-Fi

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 178 (24.05%) Microsoft Exchange
2 119 (16.08%) SharePoint
3 11 (1.49%) IIS
4 7 (0.95%) SharePoint 2010
4 7 (0.95%) SharePoint 2013
5 3 (0.41%) Exchange Server 2010
5 3 (0.41%) Exchange Server 2013
6 2 (0.27%) Confluence
6 2 (0.27%) Exchange Server 2007
7 1 (0.14%) IBM Notes
7 1 (0.14%) Skype for Business
Applications
1 150 (20.27%) Microsoft Office
2 11 (1.49%) Microsoft Excel
3 3 (0.41%) Spreadsheet
4 2 (0.27%) Adobe Illustrator
4 2 (0.27%) InCopy
4 2 (0.27%) InDesign
4 2 (0.27%) Microsoft PowerPoint
4 2 (0.27%) Photoshop
Business Applications
1 4 (0.54%) Dynamics CRM
1 4 (0.54%) Dynamics NAV
2 3 (0.41%) JDE EnterpriseOne
2 3 (0.41%) Shopify
3 2 (0.27%) Remedy ITSM
4 1 (0.14%) Dynamics AX
Cloud Services
1 456 (61.62%) Microsoft 365
2 231 (31.22%) Azure
3 97 (13.11%) Entra ID
4 43 (5.81%) OneDrive
5 38 (5.14%) AWS
6 24 (3.24%) GCP
7 16 (2.16%) Google Workspace
8 14 (1.89%) Mimecast
9 11 (1.49%) Power Platform
10 10 (1.35%) Azure Sentinel
11 9 (1.22%) Dynamics 365
12 8 (1.08%) SaaS
13 1 (0.14%) OpenDNS
13 1 (0.14%) PowerApps
13 1 (0.14%) WhatsApp
Communications & Networking
1 147 (19.86%) Firewall
2 99 (13.38%) DNS
3 79 (10.68%) DHCP
4 76 (10.27%) WAN
5 73 (9.86%) LAN
6 62 (8.38%) Wi-Fi
7 46 (6.22%) TCP/IP
8 42 (5.68%) VLAN
9 39 (5.27%) VPN
10 37 (5.00%) VoIP
11 33 (4.46%) Internet
12 22 (2.97%) Network Security
12 22 (2.97%) Wireless
13 21 (2.84%) SAN
14 17 (2.30%) Intranet
15 16 (2.16%) Remote Desktop
16 15 (2.03%) WLAN
17 8 (1.08%) Broadband
17 8 (1.08%) NAS
18 7 (0.95%) Ethernet
Database & Business Intelligence
1 42 (5.68%) SQL Server
2 14 (1.89%) Amazon RDS
3 8 (1.08%) MariaDB
3 8 (1.08%) MySQL
4 7 (0.95%) Power BI
5 1 (0.14%) Relational Database
Development Applications
1 9 (1.22%) JIRA
2 2 (0.27%) Hudson
General
1 292 (39.46%) Social Skills
2 75 (10.14%) Analytical Skills
3 62 (8.38%) Finance
4 58 (7.84%) Organisational Skills
5 35 (4.73%) Law
6 27 (3.65%) Legal
7 23 (3.11%) Telecoms
8 20 (2.70%) Documentation Skills
9 19 (2.57%) Manufacturing
10 16 (2.16%) Inclusion and Diversity
11 9 (1.22%) Public Sector
12 8 (1.08%) Retail
13 6 (0.81%) Banking
13 6 (0.81%) Marketing
14 5 (0.68%) Presentation Skills
14 5 (0.68%) Publishing
15 4 (0.54%) Advertising
16 2 (0.27%) Digital Healthcare
16 2 (0.27%) Games
17 1 (0.14%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.08%) .NET
2 4 (0.54%) Cocoa
3 1 (0.14%) CSS
3 1 (0.14%) EDI
3 1 (0.14%) HTML
3 1 (0.14%) Web Services
Miscellaneous
1 69 (9.32%) Driving Licence
2 25 (3.38%) Self-Motivation
3 22 (2.97%) Onboarding
4 19 (2.57%) EPoS
5 18 (2.43%) iPad
5 18 (2.43%) Video Conferencing
6 14 (1.89%) Smartphone
7 12 (1.62%) iPhone
8 11 (1.49%) Enterprise Storage
9 8 (1.08%) Clustering
9 8 (1.08%) Management Information System
10 7 (0.95%) Security Operations Centre
11 6 (0.81%) BYOD
12 5 (0.68%) Replication
13 4 (0.54%) Virtual Team
14 3 (0.41%) Apple TV
14 3 (0.41%) CMDB
14 3 (0.41%) Handset
14 3 (0.41%) Team-Oriented Environment
15 2 (0.27%) Cyber Threat
Operating Systems
1 472 (63.78%) Windows
2 223 (30.14%) Windows Server
3 198 (26.76%) Windows 10
4 53 (7.16%) Linux
5 47 (6.35%) Apple iOS
6 42 (5.68%) Mac OS
7 39 (5.27%) Android
8 38 (5.14%) Windows 7
9 35 (4.73%) Windows Server 2012
10 31 (4.19%) Windows Server 2019
11 27 (3.65%) Windows Server 2016
12 21 (2.84%) Windows 8
13 11 (1.49%) Windows Server 2008
14 6 (0.81%) Mac OS X
14 6 (0.81%) Red Hat Enterprise Linux
15 5 (0.68%) CentOS
16 4 (0.54%) Unix
16 4 (0.54%) VMS
17 2 (0.27%) AIX
18 1 (0.14%) Windows Mobile
Processes & Methodologies
1 213 (28.78%) Customer Service
2 206 (27.84%) Problem-Solving
3 156 (21.08%) ITIL
4 42 (5.68%) ITSM
5 38 (5.14%) Service Delivery
6 36 (4.86%) Mobile Device Management
7 33 (4.46%) Incident Management
8 25 (3.38%) Change Management
8 25 (3.38%) Computer Science
8 25 (3.38%) Mentoring
9 23 (3.11%) Cybersecurity
10 22 (2.97%) CRM
10 22 (2.97%) Line Management
10 22 (2.97%) Problem Management
10 22 (2.97%) Service Management
11 21 (2.84%) Asset Management
12 20 (2.70%) Time Management
13 19 (2.57%) Continuous Improvement
14 18 (2.43%) Server Management
14 18 (2.43%) Software Deployment
Programming Languages
1 60 (8.11%) SQL
2 44 (5.95%) PowerShell
3 4 (0.54%) Python
4 2 (0.27%) Bash
5 1 (0.14%) C++
5 1 (0.14%) Perl
Qualifications
1 75 (10.14%) Microsoft Certification
2 60 (8.11%) Degree
3 48 (6.49%) Security Cleared
4 35 (4.73%) SC Cleared
5 33 (4.46%) DBS Check
6 32 (4.32%) A+ Certification
7 27 (3.65%) MCP
8 24 (3.24%) Computer Science Degree
9 19 (2.57%) Azure Certification
9 19 (2.57%) Network+ Certification
10 13 (1.76%) CCNA
10 13 (1.76%) Cisco Certification
10 13 (1.76%) MCSE
11 12 (1.62%) MCITP
12 8 (1.08%) CompTIA Security+
13 6 (0.81%) AWS Certification
13 6 (0.81%) HND
13 6 (0.81%) ITIL Certification
14 5 (0.68%) DV Cleared
15 2 (0.27%) CISSP
Quality Assurance & Compliance
1 79 (10.68%) SLA
2 10 (1.35%) ISO/IEC 27001
3 8 (1.08%) GDPR
4 5 (0.68%) QA
5 4 (0.54%) Cyber Essentials
6 2 (0.27%) Cyber Essentials PLUS
6 2 (0.27%) ISO 9001
7 1 (0.14%) PCI DSS
System Software
1 442 (59.73%) Active Directory
2 131 (17.70%) VMware Infrastructure
3 106 (14.32%) Hyper-V
4 28 (3.78%) XenApp
5 27 (3.65%) Virtual Desktop
6 26 (3.51%) XenDesktop
7 25 (3.38%) VMware ESXi
8 16 (2.16%) vSphere
9 14 (1.89%) VirtualBox
10 10 (1.35%) VMware Workstation
11 3 (0.41%) Terminal Services
11 3 (0.41%) Virtual Machines
11 3 (0.41%) Virtual Servers
12 1 (0.14%) Firmware
12 1 (0.14%) VMware NSX
Systems Management
1 114 (15.41%) Microsoft Intune
2 46 (6.22%) SCCM
3 18 (2.43%) WSUS
4 16 (2.16%) Jamf Pro
5 12 (1.62%) vCenter Server
6 8 (1.08%) Autotask
6 8 (1.08%) Failover Clustering
7 6 (0.81%) SmoothWall
8 3 (0.41%) FortiGate
8 3 (0.41%) Microsoft Data Protection Manager
8 3 (0.41%) NetBackup
8 3 (0.41%) SCDPM
9 2 (0.27%) Ansible
9 2 (0.27%) McAfee ePO
9 2 (0.27%) Nessus
9 2 (0.27%) Puppet
9 2 (0.27%) Single Sign-On
10 1 (0.14%) cPanel
10 1 (0.14%) Dell DRAC
10 1 (0.14%) Opsgenie
Vendors
1 459 (62.03%) Microsoft
2 174 (23.51%) VMware
3 81 (10.95%) Citrix
4 49 (6.62%) Cisco
5 42 (5.68%) Apple
6 34 (4.59%) Google
7 29 (3.92%) HP
8 28 (3.78%) Sophos
9 24 (3.24%) Veeam
10 22 (2.97%) ServiceNow
11 21 (2.84%) Dell
12 13 (1.76%) Symantec
13 11 (1.49%) Datto
14 8 (1.08%) Acronis
14 8 (1.08%) Avaya
14 8 (1.08%) Remedy
15 7 (0.95%) Adobe
15 7 (0.95%) Draytek
15 7 (0.95%) Ubiquiti
16 6 (0.81%) ConnectWise