Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 184 254 255
Rank change year-on-year +70 +1 -14
Permanent jobs requiring a Support Analyst 1,347 1,315 2,122
As % of all permanent jobs advertised in England 1.58% 1.43% 1.60%
As % of the Job Titles category 1.67% 1.56% 1.67%
Number of salaries quoted 1,096 1,081 1,785
10th Percentile £24,000 £24,000 £23,250
25th Percentile £27,250 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £44,500 £43,750
90th Percentile £57,500 £60,000 £57,500
UK median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,507 84,319 127,438
% of permanent jobs with a recognized job title 94.47% 91.51% 96.09%
Number of salaries quoted 60,203 53,445 75,746
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,799 £82,500 £80,000
90th Percentile £90,761 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 5 May 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +72 435 £45,000 +9.09% 83
South East +74 327 £32,500 +6.56% 33
North of England +50 244 £32,500 -2.99% 30
Midlands +12 159 £30,000 -1.64% 30
North West +26 139 £32,500 -2.99% 15
Yorkshire +85 99 £31,500 -3.08% 11
East of England +35 95 £30,000 +5.26% 22
West Midlands +3 91 £33,500 +3.08% 12
South West -39 87 £33,250 +10.83% 20
East Midlands +1 68 £27,000 -0.92% 18
North East -9 6 £30,500 -18.67% 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 5 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 477 (35.41%) Social Skills
2 447 (33.18%) Windows
3 436 (32.37%) Microsoft
4 360 (26.73%) Microsoft 365
5 332 (24.65%) SQL
6 328 (24.35%) Active Directory
7 300 (22.27%) ITIL
8 297 (22.05%) Customer Service
9 292 (21.68%) Problem-Solving
10 281 (20.86%) Finance
11 233 (17.30%) Azure
12 219 (16.26%) Microsoft Office
13 194 (14.40%) Windows 10
14 179 (13.29%) Degree
15 157 (11.66%) Analytical Skills
16 156 (11.58%) Microsoft Exchange
17 152 (11.28%) SLA
18 134 (9.95%) SQL Server
19 127 (9.43%) Service Management
19 127 (9.43%) Windows Server
20 122 (9.06%) ITSM
21 116 (8.61%) ERP
22 114 (8.46%) SharePoint
23 107 (7.94%) Linux
24 106 (7.87%) Incident Management
25 97 (7.20%) Oracle
26 88 (6.53%) Change Management
26 88 (6.53%) Law
27 83 (6.16%) DNS
28 82 (6.09%) VMware

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 156 (11.58%) Microsoft Exchange
2 114 (8.46%) SharePoint
3 37 (2.75%) WebLogic
4 15 (1.11%) Oracle Service Bus
5 10 (0.74%) IIS
6 9 (0.67%) CMS
6 9 (0.67%) Confluence
7 5 (0.37%) Oracle Workflow
8 4 (0.30%) Exchange Server 2010
8 4 (0.30%) Exchange Server 2013
8 4 (0.30%) Skype for Business
9 3 (0.22%) Apache
9 3 (0.22%) EPiServer
9 3 (0.22%) GlassFish
9 3 (0.22%) JBoss
9 3 (0.22%) Moodle
9 3 (0.22%) Tomcat
Applications
1 219 (16.26%) Microsoft Office
2 55 (4.08%) Microsoft Excel
3 22 (1.63%) MS Visio
4 9 (0.67%) Microsoft PowerPoint
5 6 (0.45%) LightWave 3D
6 2 (0.15%) S-PLUS
6 2 (0.15%) Spreadsheet
7 1 (0.074%) Microsoft Project
7 1 (0.074%) Trello
Business Applications
1 51 (3.79%) Dynamics CRM
2 18 (1.34%) Dynamics NAV
3 15 (1.11%) Remedy ITSM
4 14 (1.04%) Dynamics GP
4 14 (1.04%) NEC Housing
5 11 (0.82%) Elite 3E
5 11 (0.82%) PlanetPress Connect
6 10 (0.74%) Fidessa
6 10 (0.74%) SAP S/4HANA
7 8 (0.59%) Epicor Tropos
7 8 (0.59%) Oracle ERP
8 7 (0.52%) Carpe Diem
8 7 (0.52%) Endur
9 6 (0.45%) Infor SunSystems
9 6 (0.45%) ION MarketView
9 6 (0.45%) Oracle EBS R12
10 5 (0.37%) NetSuite
10 5 (0.37%) Oracle 11i
10 5 (0.37%) Oracle Applications
10 5 (0.37%) Oracle Payroll
Cloud Services
1 360 (26.73%) Microsoft 365
2 233 (17.30%) Azure
3 67 (4.97%) Dynamics 365
4 66 (4.90%) Entra ID
5 49 (3.64%) AWS
6 48 (3.56%) Power Platform
7 35 (2.60%) SaaS
8 16 (1.19%) WhatsApp
9 13 (0.97%) Power Automate
10 12 (0.89%) Google Workspace
11 10 (0.74%) PowerApps
12 9 (0.67%) Mimecast
12 9 (0.67%) OneDrive
13 7 (0.52%) Amazon CloudWatch
14 6 (0.45%) Azure Data Factory
14 6 (0.45%) GCP
15 5 (0.37%) Google Sheets
16 4 (0.30%) Amazon S3
17 3 (0.22%) Amazon SQS
17 3 (0.22%) PaaS
Communications & Networking
1 83 (6.16%) DNS
2 75 (5.57%) DHCP
3 67 (4.97%) Firewall
4 60 (4.45%) VPN
5 55 (4.08%) WAN
6 53 (3.93%) LAN
6 53 (3.93%) TCP/IP
7 31 (2.30%) Internet
8 30 (2.23%) Wi-Fi
9 29 (2.15%) VoIP
10 19 (1.41%) Wireless
11 11 (0.82%) Broadband
11 11 (0.82%) WLAN
12 10 (0.74%) FIX Connectivity
12 10 (0.74%) Remote Desktop
13 8 (0.59%) Intranet
13 8 (0.59%) Skype
14 7 (0.52%) Cisco IOS
14 7 (0.52%) SAN
15 6 (0.45%) VLAN
Database & Business Intelligence
1 134 (9.95%) SQL Server
2 33 (2.45%) Power BI
3 31 (2.30%) Oracle Database
4 30 (2.23%) SQL Server Integration Services
5 23 (1.71%) SQL Server Reporting Services
6 22 (1.63%) Elasticsearch
7 15 (1.11%) Oracle Database 10g
7 15 (1.11%) Oracle Database 11g
7 15 (1.11%) VLDB
8 13 (0.97%) Data Warehouse
8 13 (0.97%) MySQL
9 11 (0.82%) Oracle Reports
10 10 (0.74%) Relational Database
11 6 (0.45%) BusinessObjects
12 4 (0.30%) Crystal Reports
13 3 (0.22%) Oracle Database 12c
13 3 (0.22%) SAP HANA
13 3 (0.22%) Tableau
14 2 (0.15%) Amazon RDS
14 2 (0.15%) NoSQL
Development Applications
1 45 (3.34%) JIRA
2 11 (0.82%) Eclipse
2 11 (0.82%) SQL Server Management Studio (SSMS)
3 5 (0.37%) Toad
3 5 (0.37%) Visual Studio
4 4 (0.30%) Jenkins
4 4 (0.30%) Postman
5 3 (0.22%) Octopus Deploy
5 3 (0.22%) TeamCity
General
1 477 (35.41%) Social Skills
2 281 (20.86%) Finance
3 157 (11.66%) Analytical Skills
4 88 (6.53%) Law
5 71 (5.27%) Legal
6 59 (4.38%) Manufacturing
7 57 (4.23%) Banking
7 57 (4.23%) Front Office
8 52 (3.86%) Retail
9 31 (2.30%) Telecoms
10 29 (2.15%) Marketing
11 25 (1.86%) Inclusion and Diversity
12 23 (1.71%) Public Sector
13 22 (1.63%) Police
14 16 (1.19%) Back Office
15 13 (0.97%) Organisational Skills
16 12 (0.89%) Presentation Skills
17 11 (0.82%) Documentation Skills
18 10 (0.74%) Investment Banking
19 9 (0.67%) Billing
Libraries, Frameworks & Software Standards
1 29 (2.15%) .NET
2 26 (1.93%) FIX Protocol
3 22 (1.63%) J2EE
3 22 (1.63%) Java EE
3 22 (1.63%) Spring
4 10 (0.74%) REST
5 9 (0.67%) HTML
5 9 (0.67%) Oracle Fusion
6 8 (0.59%) JSON
6 8 (0.59%) Middleware
6 8 (0.59%) Web Services
7 7 (0.52%) XML
8 6 (0.45%) OLE
9 4 (0.30%) .NET Framework
9 4 (0.30%) ASP.NET
9 4 (0.30%) SAML
10 3 (0.22%) CSS
10 3 (0.22%) LDAP
10 3 (0.22%) SOAP
10 3 (0.22%) XSLT
Miscellaneous
1 42 (3.12%) Management Information System
2 41 (3.04%) Driving Licence
3 34 (2.52%) Self-Motivation
4 26 (1.93%) Onboarding
5 24 (1.78%) Video Conferencing
6 21 (1.56%) Enterprise Software
7 18 (1.34%) Product Ownership
8 16 (1.19%) Replication
9 15 (1.11%) Foreign Exchange (FX)
9 15 (1.11%) iPad
10 12 (0.89%) Mobile App
11 11 (0.82%) Analytical Mindset
11 11 (0.82%) e-Learning
11 11 (0.82%) Life Science
12 10 (0.74%) CCTV
12 10 (0.74%) Eurex
12 10 (0.74%) Housing Association
13 8 (0.59%) iPhone
14 7 (0.52%) Social Media
15 6 (0.45%) Fixed Income
Operating Systems
1 447 (33.18%) Windows
2 194 (14.40%) Windows 10
3 127 (9.43%) Windows Server
4 107 (7.94%) Linux
5 76 (5.64%) Unix
6 40 (2.97%) Apple iOS
7 28 (2.08%) Solaris
8 27 (2.00%) Mac OS
9 24 (1.78%) Android
10 21 (1.56%) Windows Server 2016
10 21 (1.56%) Windows Server 2019
11 19 (1.41%) Windows 7
12 11 (0.82%) Windows Server 2012
13 10 (0.74%) CentOS
13 10 (0.74%) Ubuntu
13 10 (0.74%) Windows Server 2008
14 8 (0.59%) Mac OS X
15 6 (0.45%) Red Hat Enterprise Linux
16 3 (0.22%) AIX
17 2 (0.15%) Windows Vista
Processes & Methodologies
1 300 (22.27%) ITIL
2 297 (22.05%) Customer Service
3 292 (21.68%) Problem-Solving
4 127 (9.43%) Service Management
5 122 (9.06%) ITSM
6 116 (8.61%) ERP
7 106 (7.87%) Incident Management
8 88 (6.53%) Change Management
9 79 (5.86%) CRM
10 67 (4.97%) Service Delivery
11 60 (4.45%) Agile
12 54 (4.01%) Continuous Improvement
13 51 (3.79%) Problem Management
14 47 (3.49%) Actionable Insight
14 47 (3.49%) Project Management
15 41 (3.04%) Business Intelligence
16 37 (2.75%) Asset Management
17 33 (2.45%) Root Cause Analysis
18 32 (2.38%) Release Management
19 30 (2.23%) Document Management
Programming Languages
1 332 (24.65%) SQL
2 64 (4.75%) T-SQL
3 58 (4.31%) PowerShell
4 35 (2.60%) PL/SQL
5 34 (2.52%) Java
6 32 (2.38%) C#
7 27 (2.00%) Python
8 25 (1.86%) Shell Script
9 21 (1.56%) JavaScript
10 17 (1.26%) Bash
11 13 (0.97%) Perl
12 10 (0.74%) Ruby
13 8 (0.59%) C
14 6 (0.45%) VBA
15 3 (0.22%) COBOL
15 3 (0.22%) XPath
16 2 (0.15%) VB
17 1 (0.074%) MATLAB
17 1 (0.074%) PHP
17 1 (0.074%) VB.NET
Qualifications
1 179 (13.29%) Degree
2 68 (5.05%) Security Cleared
3 44 (3.27%) SC Cleared
4 41 (3.04%) Microsoft Certification
5 22 (1.63%) A+ Certification
6 18 (1.34%) Computer Science Degree
7 11 (0.82%) DV Cleared
7 11 (0.82%) MCP
8 10 (0.74%) CCNA
8 10 (0.74%) Cisco Certification
8 10 (0.74%) MCSA
8 10 (0.74%) Network+ Certification
9 9 (0.67%) ITIL Certification
9 9 (0.67%) PRINCE2 Practitioner
10 7 (0.52%) CREST Certified
10 7 (0.52%) MCDST
10 7 (0.52%) NVQ Level 3
11 6 (0.45%) DBS Check
11 6 (0.45%) MCITP
12 5 (0.37%) PhD
Quality Assurance & Compliance
1 152 (11.28%) SLA
2 13 (0.97%) ISO/IEC 27001
3 11 (0.82%) Cyber Essentials
3 11 (0.82%) PMO
4 9 (0.67%) Data Quality
5 6 (0.45%) QA
6 5 (0.37%) GDPR
7 2 (0.15%) ISO 9001
7 2 (0.15%) PCI DSS
7 2 (0.15%) Sarbanes-Oxley
8 1 (0.074%) Cyber Essentials PLUS
8 1 (0.074%) HMG Security Policy Framework
System Software
1 328 (24.35%) Active Directory
2 58 (4.31%) VMware Infrastructure
3 26 (1.93%) Hyper-V
4 15 (1.11%) Oracle RAC
4 15 (1.11%) Virtual Desktop
5 8 (0.59%) vSphere
6 6 (0.45%) XenApp
6 6 (0.45%) XenDesktop
7 4 (0.30%) Microsoft Virtual Server
7 4 (0.30%) Virtual Servers
7 4 (0.30%) VMware Workstation
8 3 (0.22%) VMware ESXi
9 2 (0.15%) Virtual Machines
Systems Management
1 79 (5.86%) Microsoft Intune
2 71 (5.27%) SCCM
3 27 (2.00%) Single Sign-On
4 23 (1.71%) Jamf Pro
5 22 (1.63%) OpenSSO
6 15 (1.11%) Data Guard
6 15 (1.11%) Oracle RMAN
7 7 (0.52%) WSUS
8 5 (0.37%) AirWatch
8 5 (0.37%) Systems Management Server (SMS)
9 4 (0.30%) Backup Exec
9 4 (0.30%) McAfee ePO
9 4 (0.30%) WhatsUp Gold
10 3 (0.22%) Control-M
10 3 (0.22%) FortiGate
10 3 (0.22%) Grafana
10 3 (0.22%) Nessus
10 3 (0.22%) Oracle Statspack
10 3 (0.22%) PaperCut
10 3 (0.22%) ZENworks
Vendors
1 436 (32.37%) Microsoft
2 97 (7.20%) Oracle
3 82 (6.09%) VMware
4 60 (4.45%) Cisco
5 46 (3.41%) Bloomberg
6 44 (3.27%) ServiceNow
7 42 (3.12%) Remedy
8 39 (2.90%) Apple
8 39 (2.90%) Citrix
9 30 (2.23%) SAP
10 24 (1.78%) ION Trading
11 23 (1.71%) HP
11 23 (1.71%) Veeam
12 20 (1.48%) Dell
13 19 (1.41%) Google
14 18 (1.34%) Meraki
14 18 (1.34%) Sun
15 17 (1.26%) iManage
16 16 (1.19%) Red Hat
16 16 (1.19%) Sage