Period
to 17 November 2017

The median annual salary for a Support Engineer was £35,000 in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 183 171 157
Rank change year-on-year -12 -14 -6
Permanent jobs requiring a Support Engineer 1420 1522 1952
As % of all permanent IT jobs advertised in London 1.88% 2.00% 2.18%
As % of the Job Titles category 1.99% 2.08% 2.27%
Number of salaries quoted 1328 1412 1800
London median annual salary £35,000 £35,000 £34,750
Median salary % change year-on-year - +0.72% -0.71%
10th Percentile £24,338 £24,500 £22,500
90th Percentile £60,000 £60,000 £55,550
England median annual salary £30,500 £32,500 £30,000
% change year-on-year -6.15% +8.33% -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71246 73011 85823
% of permanent IT jobs with a recognized job title 94.34% 95.97% 96.01%
Number of salaries quoted 56013 63062 72818
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £31,750
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Support Engineer in London over the 6 months to 17 November 2017.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +3 323 £35,000 - 30
West London +18 119 £32,500 -1.52% 11
South London -1 79 £28,750 -4.17% 3
East London +15 64 £32,500 +12.07% 5
North London -11 22 £27,500 -13.39% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Support Engineer in the job title.

1 922 (64.93%) Windows
2 649 (45.70%) Active Directory
3 570 (40.14%) Microsoft
4 408 (28.73%) Windows Server
5 391 (27.54%) Finance
6 341 (24.01%) Office 365
7 326 (22.96%) Linux
8 298 (20.99%) VMware
9 279 (19.65%) Windows 7
10 276 (19.44%) Microsoft Office
11 273 (19.23%) Firewall
12 267 (18.80%) Windows 10
13 262 (18.45%) ITIL
13 262 (18.45%) DNS
14 255 (17.96%) Citrix
15 254 (17.89%) SQL
16 253 (17.82%) MS Exchange
17 232 (16.34%) Cisco
18 225 (15.85%) TCP/IP
19 200 (14.08%) DHCP
20 193 (13.59%) Microsoft Certification
21 179 (12.61%) VMware Infrastructure
22 167 (11.76%) Windows Server 2012
22 167 (11.76%) Cisco Certification
23 161 (11.34%) Windows Server 2008
24 157 (11.06%) PowerShell
25 150 (10.56%) Degree
26 148 (10.42%) LAN
27 145 (10.21%) Python
28 136 (9.58%) WAN

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 253 (17.82%) MS Exchange
2 78 (5.49%) Exchange Server 2010
3 74 (5.21%) SharePoint
4 60 (4.23%) IIS
4 60 (4.23%) Skype for Business
5 55 (3.87%) Exchange Server 2013
6 43 (3.03%) Apache
7 38 (2.68%) Tomcat
8 36 (2.54%) Exchange Server 2007
9 34 (2.39%) Exchange Server 2003
10 23 (1.62%) CMS
11 22 (1.55%) Blackberry Enterprise Server
12 19 (1.34%) Confluence
13 18 (1.27%) JBoss
13 18 (1.27%) WebSphere
14 17 (1.20%) WebLogic
15 11 (0.77%) NServiceBus
16 10 (0.70%) Elasticsearch
16 10 (0.70%) OpenStack
17 7 (0.49%) SharePoint 2013
Applications
1 276 (19.44%) Microsoft Office
2 28 (1.97%) Microsoft Excel
3 11 (0.77%) Microsoft PowerPoint
4 7 (0.49%) MS Visio
5 2 (0.14%) Acrobat
5 2 (0.14%) Adobe Illustrator
5 2 (0.14%) HipChat
5 2 (0.14%) Maya
5 2 (0.14%) Photoshop
5 2 (0.14%) Vectorworks
6 1 (0.070%) Adobe Creative Suite
6 1 (0.070%) AutoCAD
6 1 (0.070%) Final Cut Pro
Business Applications
1 8 (0.56%) Dynamics CRM
2 6 (0.42%) Eikon
2 6 (0.42%) MetaTrader
2 6 (0.42%) Remedy ITSM
3 5 (0.35%) iTrent
3 5 (0.35%) Unit4 Business World
4 2 (0.14%) Dynamics NAV
4 2 (0.14%) Oracle EBS
4 2 (0.14%) RMDS
4 2 (0.14%) Summit
4 2 (0.14%) Temenos T24
5 1 (0.070%) Bloomberg TOMS
5 1 (0.070%) Magento
Cloud Services
1 341 (24.01%) Office 365
2 110 (7.75%) Microsoft Azure
3 84 (5.92%) Amazon AWS
4 36 (2.54%) G Suite
5 28 (1.97%) SaaS
6 16 (1.13%) Mimecast
7 14 (0.99%) OneDrive
8 12 (0.85%) Amazon CloudWatch
8 12 (0.85%) Slack
9 11 (0.77%) Azure Active Directory
10 7 (0.49%) Trello
11 6 (0.42%) Adobe Creative Cloud
12 5 (0.35%) IaaS
13 3 (0.21%) Amazon EC2
13 3 (0.21%) Amazon S3
13 3 (0.21%) OpenDNS
13 3 (0.21%) Virtual Private Cloud
14 2 (0.14%) Catchpoint
14 2 (0.14%) Dynamics 365
14 2 (0.14%) PaaS
Communications & Networking
1 273 (19.23%) Firewall
2 262 (18.45%) DNS
3 225 (15.85%) TCP/IP
4 200 (14.08%) DHCP
5 148 (10.42%) LAN
6 136 (9.58%) WAN
7 134 (9.44%) VPN
8 84 (5.92%) SAN
9 79 (5.56%) Internet
10 76 (5.35%) Wireless
11 65 (4.58%) VoIP
12 54 (3.80%) MPLS
13 50 (3.52%) VLAN
14 36 (2.54%) Skype
15 32 (2.25%) BGP
15 32 (2.25%) Wi-Fi
16 31 (2.18%) SSL
17 30 (2.11%) HTTP
17 30 (2.11%) OSPF
18 28 (1.97%) Remote Desktop
Database & Business Intelligence
1 106 (7.46%) SQL Server
2 51 (3.59%) MySQL
3 35 (2.46%) Relational Database
4 15 (1.06%) Big Data
5 14 (0.99%) Oracle Database
6 11 (0.77%) Amazon RDS
6 11 (0.77%) RDBMS
7 10 (0.70%) SQL Server 2008
8 9 (0.63%) MongoDB
8 9 (0.63%) Redis
8 9 (0.63%) SQL Server 2014
9 8 (0.56%) Apache Cassandra
9 8 (0.56%) Hadoop
9 8 (0.56%) PostgreSQL
10 7 (0.49%) SQL Server Analysis Services
10 7 (0.49%) SQL Server Integration Services
10 7 (0.49%) SQL Server Reporting Services
11 5 (0.35%) Data Warehouse
11 5 (0.35%) Informix
12 4 (0.28%) Oracle Database 11g
Development Applications
1 35 (2.46%) JIRA
2 18 (1.27%) MSI
3 17 (1.20%) Visual Studio
4 13 (0.92%) Git (software)
5 11 (0.77%) Team Foundation Server
6 8 (0.56%) Hudson
6 8 (0.56%) TeamCity
7 7 (0.49%) Atlassian Bamboo
7 7 (0.49%) MSBuild
7 7 (0.49%) Octopus Deploy
8 6 (0.42%) Jenkins
9 4 (0.28%) Maven
10 3 (0.21%) Bitbucket
10 3 (0.21%) Sonatype Nexus
11 2 (0.14%) AutoIt
11 2 (0.14%) Fiddler
11 2 (0.14%) Subversion
12 1 (0.070%) Firebug
12 1 (0.070%) JUnit
12 1 (0.070%) Xcode
General
1 391 (27.54%) Finance
2 119 (8.38%) Banking
3 82 (5.77%) Telecoms
4 44 (3.10%) Advertising
5 40 (2.82%) Front Office
6 31 (2.18%) Retail
7 25 (1.76%) Financial Institution
8 23 (1.62%) Manufacturing
8 23 (1.62%) Publishing
9 21 (1.48%) Law
10 19 (1.34%) Investment Banking
11 14 (0.99%) Marketing
12 13 (0.92%) Legal
13 11 (0.77%) Back Office
14 10 (0.70%) Electronics
15 6 (0.42%) French Language
15 6 (0.42%) Italian Language
16 4 (0.28%) Music Industry
16 4 (0.28%) Retail Banking
17 2 (0.14%) Multimedia
Libraries, Frameworks & Software Standards
1 56 (3.94%) .NET
2 40 (2.82%) HTML
3 36 (2.54%) FIX Protocol
4 31 (2.18%) XML
5 25 (1.76%) CSS
6 20 (1.41%) Software Packaging
7 19 (1.34%) MSMQ
7 19 (1.34%) Web Services
8 17 (1.20%) J2EE
9 10 (0.70%) Java EE
9 10 (0.70%) JSON
10 9 (0.63%) .NET Framework
10 9 (0.63%) AngularJS
10 9 (0.63%) HTML5
11 8 (0.56%) ASP.NET
11 8 (0.56%) CSS3
11 8 (0.56%) JMS
12 7 (0.49%) Kafka
12 7 (0.49%) RabbitMQ
12 7 (0.49%) WebSphere MQ
Miscellaneous
1 84 (5.92%) Analytical Skills
2 73 (5.14%) Data Centre
3 72 (5.07%) Blackberry
4 55 (3.87%) Computer Science
5 52 (3.66%) Hedge funds
6 46 (3.24%) Fintech
7 40 (2.82%) Video Conferencing
8 35 (2.46%) iPhone
9 24 (1.69%) Fat Client
9 24 (1.69%) Thin Client
10 23 (1.62%) iPad
11 20 (1.41%) Management Information System
12 19 (1.34%) Smartphone
13 18 (1.27%) Driving Licence
14 16 (1.13%) User Experience
15 15 (1.06%) Client/Server
15 15 (1.06%) Foreign Exchange (FX)
15 15 (1.06%) Linux Command Line
16 14 (0.99%) Handset
17 11 (0.77%) Enterprise Software
Operating Systems
1 922 (64.93%) Windows
2 408 (28.73%) Windows Server
3 326 (22.96%) Linux
4 279 (19.65%) Windows 7
5 267 (18.80%) Windows 10
6 167 (11.76%) Windows Server 2012
7 161 (11.34%) Windows Server 2008
8 97 (6.83%) Windows 8
9 88 (6.20%) Unix
10 77 (5.42%) Mac OS X
11 63 (4.44%) Android
12 57 (4.01%) Windows XP
13 48 (3.38%) Windows Server 2003
14 42 (2.96%) Apple iOS
15 40 (2.82%) Mac OS
16 20 (1.41%) Red Hat Enterprise Linux
17 15 (1.06%) Solaris
18 12 (0.85%) Ubuntu
18 12 (0.85%) Windows Vista
19 9 (0.63%) CentOS
Processes & Methodologies
1 262 (18.45%) ITIL
2 78 (5.49%) Service Management
3 76 (5.35%) DevOps
4 61 (4.30%) Agile Software Development
5 57 (4.01%) Root Cause Analysis
6 50 (3.52%) Problem Management
7 46 (3.24%) Asset Management
7 46 (3.24%) Service Delivery
8 45 (3.17%) Project Management
9 39 (2.75%) Mobile Device Management
10 36 (2.54%) ITSM
11 35 (2.46%) Task Automation
12 33 (2.32%) High Availability
13 31 (2.18%) Change Management
14 30 (2.11%) Electronic Trading
15 29 (2.04%) ITIL V3
16 28 (1.97%) Automated Trading
16 28 (1.97%) Configuration Management
16 28 (1.97%) Continuous Integration
17 27 (1.90%) E-Commerce
Programming Languages
1 254 (17.89%) SQL
2 157 (11.06%) PowerShell
3 145 (10.21%) Python
4 119 (8.38%) Java
5 68 (4.79%) Perl
6 65 (4.58%) Shell Script
7 60 (4.23%) JavaScript
8 59 (4.15%) Bash Shell
9 46 (3.24%) C#
10 37 (2.61%) C++
11 32 (2.25%) PHP
12 22 (1.55%) Ruby
13 13 (0.92%) C
14 11 (0.77%) VB
15 10 (0.70%) T-SQL
16 8 (0.56%) PL/SQL
17 4 (0.28%) Groovy
18 3 (0.21%) Korn
18 3 (0.21%) VBA
19 2 (0.14%) XPath
Qualifications
1 193 (13.59%) Microsoft Certification
2 167 (11.76%) Cisco Certification
3 150 (10.56%) Degree
4 123 (8.66%) MCSE
5 109 (7.68%) CCNA
6 84 (5.92%) MCSA
7 67 (4.72%) CCNP
8 62 (4.37%) MCP
9 24 (1.69%) Computer Science Degree
9 24 (1.69%) ITIL Certification
9 24 (1.69%) Security Cleared
10 18 (1.27%) JNCIP
11 17 (1.20%) MCITP
12 15 (1.06%) SC Cleared
13 14 (0.99%) CCIE
14 13 (0.92%) MCTS
14 13 (0.92%) VMware Certified Professional (VCP)
15 10 (0.70%) A+ Certification
15 10 (0.70%) PhD
16 9 (0.63%) CCA
Quality Assurance & Compliance
1 121 (8.52%) SLA
2 11 (0.77%) QA
3 6 (0.42%) ISO/IEC 27001
4 5 (0.35%) PCI DSS
5 4 (0.28%) ISO/IEC 20000
6 2 (0.14%) EMIR
6 2 (0.14%) GDPR
6 2 (0.14%) ISO 9001
6 2 (0.14%) MiFID
7 1 (0.070%) COBIT
7 1 (0.070%) Cyber Essentials
7 1 (0.070%) HL7
7 1 (0.070%) Sarbanes-Oxley
7 1 (0.070%) SEPA
System Software
1 649 (45.70%) Active Directory
2 179 (12.61%) VMware Infrastructure
3 123 (8.66%) Hyper-V
4 75 (5.28%) XenApp
5 50 (3.52%) XenDesktop
6 33 (2.32%) vSphere
7 24 (1.69%) XenServer
8 23 (1.62%) Terminal Services
9 20 (1.41%) Microsoft App-V
10 16 (1.13%) Virtual Machines
11 14 (0.99%) VMware ESXi
12 13 (0.92%) Docker
12 13 (0.92%) Virtual Servers
13 10 (0.70%) Virtual Desktop
14 8 (0.56%) Terminal Server
15 6 (0.42%) DFS Replication
15 6 (0.42%) VMware Server
16 5 (0.35%) VMware Workstation
17 3 (0.21%) Firmware
17 3 (0.21%) Xen
Systems Management
1 126 (8.87%) SCCM
2 29 (2.04%) Ansible
2 29 (2.04%) Backup Exec
2 29 (2.04%) Nagios
3 19 (1.34%) Puppet
4 17 (1.20%) WSUS
5 15 (1.06%) Opscode Chef
6 14 (0.99%) Cisco CUCM
7 13 (0.92%) XenMobile
8 12 (0.85%) Norton AntiVirus
8 12 (0.85%) SCOM
9 10 (0.70%) ZABBIX
10 7 (0.49%) Jamf Pro
10 7 (0.49%) Kubernetes
11 6 (0.42%) Kibana
12 5 (0.35%) Forefront Identity Manager
12 5 (0.35%) FortiGate
12 5 (0.35%) Microsoft Data Protection Manager
12 5 (0.35%) WMI
13 4 (0.28%) MIIS
Vendors
1 570 (40.14%) Microsoft
2 298 (20.99%) VMware
3 255 (17.96%) Citrix
4 232 (16.34%) Cisco
5 89 (6.27%) Apple
6 75 (5.28%) HP
7 74 (5.21%) Bloomberg
8 73 (5.14%) Reuters
9 54 (3.80%) Oracle
10 53 (3.73%) Juniper
11 43 (3.03%) Dell
12 37 (2.61%) Veeam
13 32 (2.25%) FactSet
13 32 (2.25%) Google
13 32 (2.25%) NetApp
14 28 (1.97%) Meraki
15 27 (1.90%) Red Hat
16 25 (1.76%) Palo Alto
17 24 (1.69%) Symantec
18 23 (1.62%) Sybase