Period
to 19 June 2019

The median annual salary for a Support Engineer was £35,000 in advertised job vacancies in London during the 6 months to 19 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
19 Jun 2019
Same period 2018 Same period 2017
Rank 160 162 167
Rank change year-on-year +2 +5 -17
Permanent jobs requiring a Support Engineer 1,254 1,558 1,507
As % of all permanent IT jobs advertised in London 2.18% 2.25% 2.16%
As % of the Job Titles category 2.29% 2.35% 2.25%
Number of salaries quoted 1,128 1,447 1,375
London median annual salary £35,000 £36,500 £35,000
Median salary % change year-on-year -4.11% +4.29% -
10th Percentile £24,925 £25,000 £24,000
90th Percentile £65,000 £60,000 £57,500
England median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 54,837 66,301 66,860
% of permanent IT jobs with a recognized job title 95.32% 95.65% 95.61%
Number of salaries quoted 44,823 54,216 55,357
London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,750 £32,500
90th Percentile £95,000 £92,500 £88,750
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Support Engineer in London over the 6 months to 19 June 2019.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 19 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -8 308 £35,000 -5.41% 43
West London -7 81 £31,000 -3.13% 18
South London -10 59 £35,000 +16.67% 8
East London -5 17 £33,750 +18.42% 2
North London +12 8 £35,000 +16.67% 5
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 June 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Engineer in the job title.

1 708 (56.46%) Windows
2 534 (42.58%) Active Directory
3 460 (36.68%) Microsoft
4 392 (31.26%) Office 365
5 310 (24.72%) Windows Server
6 298 (23.76%) Microsoft Office
7 292 (23.29%) Finance
8 288 (22.97%) SQL
9 281 (22.41%) Windows 10
10 224 (17.86%) Linux
11 221 (17.62%) ITIL
12 211 (16.83%) Windows 7
13 198 (15.79%) Firewall
13 198 (15.79%) VMware
14 183 (14.59%) Cisco
14 183 (14.59%) MS Exchange
15 177 (14.11%) DNS
16 176 (14.04%) Microsoft Azure
17 160 (12.76%) TCP/IP
17 160 (12.76%) Banking
18 155 (12.36%) Unix
19 154 (12.28%) Problem-Solving
20 148 (11.80%) PowerShell
21 142 (11.32%) DHCP
22 133 (10.61%) VMware Infrastructure
22 133 (10.61%) Amazon AWS
23 129 (10.29%) SQL Server
24 128 (10.21%) Degree
25 121 (9.65%) Asset Management
26 118 (9.41%) SCCM

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 183 (14.59%) MS Exchange
2 61 (4.86%) SharePoint
3 56 (4.47%) Exchange Server 2010
4 55 (4.39%) Tomcat
5 53 (4.23%) IIS
6 52 (4.15%) Apache
6 52 (4.15%) Exchange Server 2013
7 31 (2.47%) Skype for Business
8 26 (2.07%) Exchange Server 2007
9 25 (1.99%) Elasticsearch
10 16 (1.28%) WebSphere
11 14 (1.12%) Apache Solr
12 13 (1.04%) Exchange Server 2003
13 11 (0.88%) WebLogic
14 8 (0.64%) JBoss
15 7 (0.56%) Blackberry Enterprise Server
16 5 (0.40%) JCAPS
16 5 (0.40%) OpenStack
16 5 (0.40%) Oracle SOA Suite
16 5 (0.40%) SharePoint 2010
Applications
1 298 (23.76%) Microsoft Office
2 30 (2.39%) Microsoft Excel
3 15 (1.20%) Microsoft PowerPoint
4 4 (0.32%) Adobe Creative Suite
4 4 (0.32%) Microsoft Project
5 2 (0.16%) MS Visio
Business Applications
1 33 (2.63%) Dynamics CRM
2 21 (1.67%) thinkFolio
3 13 (1.04%) Eze OMS
4 9 (0.72%) Temenos T24
5 3 (0.24%) Dynamics NAV
6 2 (0.16%) Dynamics AX
6 2 (0.16%) Eagle PACE
6 2 (0.16%) Front Arena
6 2 (0.16%) Markit EDM
6 2 (0.16%) Remedy ITSM
7 1 (0.080%) assyst
7 1 (0.080%) Elite 3E
7 1 (0.080%) Relativity
Cloud Services
1 392 (31.26%) Office 365
2 176 (14.04%) Microsoft Azure
3 133 (10.61%) Amazon AWS
4 58 (4.63%) SaaS
5 27 (2.15%) G Suite
6 26 (2.07%) Google Cloud Platform
7 16 (1.28%) IaaS
7 16 (1.28%) Power Platform
8 15 (1.20%) Akamai
8 15 (1.20%) Mimecast
9 13 (1.04%) AWS CloudFormation
9 13 (1.04%) OneDrive
10 12 (0.96%) Amazon S3
11 10 (0.80%) Azure Active Directory
11 10 (0.80%) OpenShift
12 9 (0.72%) Dropbox
12 9 (0.72%) OpenDNS
13 7 (0.56%) Amazon EC2
13 7 (0.56%) Fastly
14 6 (0.48%) Amazon CloudWatch
Communications & Networking
1 198 (15.79%) Firewall
2 177 (14.11%) DNS
3 160 (12.76%) TCP/IP
4 142 (11.32%) DHCP
5 104 (8.29%) LAN
5 104 (8.29%) WAN
6 77 (6.14%) VPN
7 60 (4.78%) VLAN
8 59 (4.70%) VoIP
9 46 (3.67%) SAN
10 40 (3.19%) FIX Connectivity
11 34 (2.71%) Wi-Fi
12 31 (2.47%) Skype
13 30 (2.39%) Wireless
14 24 (1.91%) HTTP
15 18 (1.44%) Cisco ASA
16 17 (1.36%) Internet
16 17 (1.36%) Network Security
17 16 (1.28%) IP Telephony
17 16 (1.28%) SSL
Database & Business Intelligence
1 129 (10.29%) SQL Server
2 40 (3.19%) MySQL
3 24 (1.91%) SQL Server 2016
4 16 (1.28%) Power BI
5 12 (0.96%) Oracle Database
6 11 (0.88%) Redis
6 11 (0.88%) SQL Server 2014
7 10 (0.80%) PostgreSQL
7 10 (0.80%) Relational Database
7 10 (0.80%) SQL Server 2008
8 8 (0.64%) SQL Server 2005
8 8 (0.64%) SQL Server 2012
9 6 (0.48%) Amazon RDS
9 6 (0.48%) Oracle Reports
10 5 (0.40%) Blockchain
11 4 (0.32%) Amazon Aurora
11 4 (0.32%) NoSQL
12 3 (0.24%) MongoDB
13 2 (0.16%) Apache Cassandra
13 2 (0.16%) KDB
Development Applications
1 62 (4.94%) JIRA
2 30 (2.39%) Git (software)
3 21 (1.67%) Jenkins
4 14 (1.12%) Maven
5 9 (0.72%) Firebug
5 9 (0.72%) TeamCity
6 8 (0.64%) Team Foundation Server
7 7 (0.56%) Vagrant
8 6 (0.48%) Ant
8 6 (0.48%) fastlane
8 6 (0.48%) Gradle
8 6 (0.48%) Grunt
8 6 (0.48%) Hudson
9 5 (0.40%) GitLab
9 5 (0.40%) Rational Rhapsody
10 4 (0.32%) SonarQube
10 4 (0.32%) Sonatype Nexus
11 3 (0.24%) Katalon Studio
11 3 (0.24%) Octopus Deploy
11 3 (0.24%) SoapUI
General
1 292 (23.29%) Finance
2 160 (12.76%) Banking
3 75 (5.98%) Front Office
4 45 (3.59%) Investment Banking
4 45 (3.59%) Telecoms
5 37 (2.95%) Law
6 33 (2.63%) Legal
7 26 (2.07%) Retail
8 24 (1.91%) German Language
9 22 (1.75%) Advertising
9 22 (1.75%) Back Office
9 22 (1.75%) French Language
9 22 (1.75%) Italian Language
10 19 (1.52%) Spanish Language
11 16 (1.28%) Marketing
12 13 (1.04%) Games
13 7 (0.56%) Electronics
14 5 (0.40%) Financial Institution
15 3 (0.24%) Manufacturing
15 3 (0.24%) Publishing
Libraries, Frameworks & Software Standards
1 80 (6.38%) FIX Protocol
2 51 (4.07%) .NET
3 33 (2.63%) Web Services
4 25 (1.99%) HTML
5 22 (1.75%) CSS
6 19 (1.52%) XML
7 13 (1.04%) LAMP
8 11 (0.88%) Node.js
8 11 (0.88%) RESTful
9 8 (0.64%) Java EE
9 8 (0.64%) RabbitMQ
9 8 (0.64%) REST
10 7 (0.56%) J2EE
10 7 (0.56%) Middleware
10 7 (0.56%) WebSphere MQ
11 6 (0.48%) JMS
12 5 (0.40%) .NET Core
13 4 (0.32%) OpenGL ES
13 4 (0.32%) SailPoint
13 4 (0.32%) Vulkan
Miscellaneous
1 90 (7.18%) Hedge funds
2 74 (5.90%) Fixed Income
3 68 (5.42%) Analytical Skills
4 62 (4.94%) Foreign Exchange (FX)
5 61 (4.86%) Derivative
5 61 (4.86%) Equities
6 42 (3.35%) Video Conferencing
7 40 (3.19%) Self-Motivation
8 30 (2.39%) Blackberry
9 28 (2.23%) Management Information System
10 24 (1.91%) Data Centre
10 24 (1.91%) Driving Licence
11 23 (1.83%) iPhone
12 18 (1.44%) Mobile App
13 17 (1.36%) Smartphone
13 17 (1.36%) User Experience
14 16 (1.28%) Linux Command Line
15 9 (0.72%) Video\Live Streaming
16 8 (0.64%) Clustering
17 7 (0.56%) Public Cloud
Operating Systems
1 708 (56.46%) Windows
2 310 (24.72%) Windows Server
3 281 (22.41%) Windows 10
4 224 (17.86%) Linux
5 211 (16.83%) Windows 7
6 155 (12.36%) Unix
7 109 (8.69%) Windows Server 2008
8 104 (8.29%) Windows Server 2012
9 45 (3.59%) Windows 8
10 38 (3.03%) Mac OS X
11 34 (2.71%) Android
11 34 (2.71%) Mac OS
12 30 (2.39%) Apple iOS
13 22 (1.75%) Red Hat Enterprise Linux
14 21 (1.67%) Windows XP
15 16 (1.28%) CentOS
16 12 (0.96%) Windows Server 2003
17 9 (0.72%) Data ONTAP
18 4 (0.32%) Debian
18 4 (0.32%) Ubuntu
Processes & Methodologies
1 221 (17.62%) ITIL
2 154 (12.28%) Problem-Solving
3 121 (9.65%) Asset Management
4 96 (7.66%) Infrastructure Engineering
5 93 (7.42%) Mobile Device Management
6 72 (5.74%) Fintech
7 69 (5.50%) DevOps
8 56 (4.47%) Computer Science
9 54 (4.31%) Investment Management
9 54 (4.31%) Service Delivery
10 53 (4.23%) Service Management
11 52 (4.15%) Wealth Management
12 48 (3.83%) Change Management
13 43 (3.43%) CRM
14 34 (2.71%) Incident Management
14 34 (2.71%) ITSM
15 33 (2.63%) Root Cause Analysis
16 32 (2.55%) Configuration Management
17 31 (2.47%) Cybersecurity
18 30 (2.39%) Application Packaging
Programming Languages
1 288 (22.97%) SQL
2 148 (11.80%) PowerShell
3 111 (8.85%) Java
4 94 (7.50%) Python
5 73 (5.82%) Perl
6 58 (4.63%) Bash Shell
7 53 (4.23%) C#
8 46 (3.67%) Ruby
9 33 (2.63%) C++
10 27 (2.15%) C
11 25 (1.99%) JavaScript
12 14 (1.12%) Go
12 14 (1.12%) VB
13 13 (1.04%) PHP
14 9 (0.72%) Bourne shell
14 9 (0.72%) XPath
15 8 (0.64%) Korn
15 8 (0.64%) VBA
16 7 (0.56%) T-SQL
16 7 (0.56%) VBScript
Qualifications
1 128 (10.21%) Degree
2 90 (7.18%) Microsoft Certification
3 40 (3.19%) Cisco Certification
4 39 (3.11%) A+ Certification
5 36 (2.87%) MCP
6 33 (2.63%) MCSA
7 31 (2.47%) CCNA
8 30 (2.39%) MCSE
9 19 (1.52%) Computer Science Degree
10 18 (1.44%) ITIL Certification
11 15 (1.20%) MCITP
12 12 (0.96%) CCNP
12 12 (0.96%) VMware Certified Professional (VCP)
13 10 (0.80%) Security Cleared
14 9 (0.72%) MCDST
15 8 (0.64%) SC Cleared
16 7 (0.56%) ITIL Foundation Certificate
16 7 (0.56%) VCP5
17 6 (0.48%) AWS Certification
17 6 (0.48%) Numerate Degree
Quality Assurance & Compliance
1 78 (6.22%) SLA
2 19 (1.52%) ISO/IEC 27001
3 18 (1.44%) GDPR
4 14 (1.12%) Cyber Essentials
4 14 (1.12%) HIPAA
5 10 (0.80%) QA
6 3 (0.24%) PCI DSS
7 2 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.080%) GPG13
8 1 (0.080%) ISO/IEC 20000
8 1 (0.080%) MiFID
8 1 (0.080%) NIST
8 1 (0.080%) NIST 800
System Software
1 534 (42.58%) Active Directory
2 133 (10.61%) VMware Infrastructure
3 106 (8.45%) Hyper-V
4 52 (4.15%) vSphere
5 34 (2.71%) Docker
6 25 (1.99%) XenApp
7 16 (1.28%) VMware ESXi
8 15 (1.20%) XenDesktop
9 11 (0.88%) Citrix Hypervisor
9 11 (0.88%) Virtual Machines
10 10 (0.80%) NFS
11 8 (0.64%) Virtual Servers
12 6 (0.48%) BitLocker
13 5 (0.40%) Terminal Services
14 3 (0.24%) Microsoft App-V
14 3 (0.24%) vCloud
15 2 (0.16%) Firmware
15 2 (0.16%) Oracle RAC
15 2 (0.16%) Virtual Desktop
15 2 (0.16%) VMware Workstation
Systems Management
1 118 (9.41%) SCCM
2 66 (5.26%) Puppet
3 51 (4.07%) Ansible
3 51 (4.07%) Nagios
4 49 (3.91%) Opscode Chef
5 35 (2.79%) Backup Exec
6 30 (2.39%) ZABBIX
7 29 (2.31%) Icinga
8 24 (1.91%) Kubernetes
9 15 (1.20%) Microsoft Intune
10 14 (1.12%) Terraform
11 13 (1.04%) Cisco CUCM
12 11 (0.88%) Salt
12 11 (0.88%) WSUS
13 10 (0.80%) WMI
14 8 (0.64%) Jamf Pro
14 8 (0.64%) Kibana
15 6 (0.48%) AirWatch
15 6 (0.48%) Automic
15 6 (0.48%) yum
Vendors
1 460 (36.68%) Microsoft
2 198 (15.79%) VMware
3 183 (14.59%) Cisco
4 102 (8.13%) Citrix
5 85 (6.78%) HP
6 75 (5.98%) Apple
7 66 (5.26%) Oracle
8 59 (4.70%) Dell
9 53 (4.23%) Bloomberg
10 50 (3.99%) Reuters
11 44 (3.51%) SolarWinds
12 43 (3.43%) Google
13 40 (3.19%) Red Hat
14 38 (3.03%) ServiceNow
15 36 (2.87%) Juniper
16 35 (2.79%) NetApp
16 35 (2.79%) Veritas
17 30 (2.39%) Avaya
18 29 (2.31%) Adobe
19 26 (2.07%) EMC