Period
to 20 September 2020

The median annual salary for a Support Engineer was £45,000 in advertised job vacancies in London during the 6 months to 20 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
20 Sep 2020
Same period 2019 Same period 2018
Rank 216 165 149
Rank change year-on-year -51 -16 +43
Permanent jobs requiring a Support Engineer 304 1,170 1,615
As % of all permanent jobs advertised in London 1.50% 2.09% 2.35%
As % of the Job Titles category 1.61% 2.20% 2.47%
Number of salaries quoted 302 1,079 1,508
Median annual salary £45,000 £35,000 £36,000
Median salary % change year-on-year +28.57% -2.78% +2.86%
10th Percentile £27,750 £25,000 £24,000
90th Percentile £71,250 £62,500 £61,250
England median annual salary £36,000 £32,500 £32,500
% change year-on-year +10.77% - +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 18,871 53,216 65,504
% of permanent IT jobs with a recognized job title 93.38% 95.24% 95.40%
Number of salaries quoted 15,583 43,337 53,325
Median annual salary £70,000 £62,500 £60,000
Median salary % change year-on-year +12.00% +4.17% -
10th Percentile £42,000 £35,000 £33,250
90th Percentile £105,000 £97,500 £93,750
England median annual salary £55,000 £51,000 £50,000
% change year-on-year +7.84% +2.00% +3.74%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

Salary distribution for jobs citing Support Engineer in London over the 6 months to 20 September 2020.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 20 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London 0 69 £45,000 +28.57% 15
South London +29 22 £47,500 +23.38% 2
West London +15 20 £41,750 +30.47% 7
East London +15 8 £32,000 +6.67% 6
North London +18 1 £40,000 +33.33% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 September 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Engineer in the job title.

1 178 (58.55%) Windows
2 135 (44.41%) Office 365
3 121 (39.80%) Microsoft
3 121 (39.80%) Active Directory
4 85 (27.96%) Azure
5 82 (26.97%) Finance
6 76 (25.00%) Windows 10
6 76 (25.00%) Windows Server
7 71 (23.36%) VMware
8 62 (20.39%) Linux
8 62 (20.39%) SQL
9 54 (17.76%) PowerShell
10 53 (17.43%) Cisco
11 52 (17.11%) ITIL
12 46 (15.13%) Windows 7
13 42 (13.82%) VMware Infrastructure
14 41 (13.49%) Citrix
15 39 (12.83%) Microsoft Office
16 38 (12.50%) Firewall
17 37 (12.17%) SharePoint
17 37 (12.17%) Problem-Solving
18 33 (10.86%) AWS
18 33 (10.86%) Python
19 30 (9.87%) HP
19 30 (9.87%) SCCM
20 29 (9.54%) MS Exchange
21 28 (9.21%) DNS
21 28 (9.21%) SLA
22 26 (8.55%) TCP/IP
22 26 (8.55%) Banking

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (12.17%) SharePoint
2 29 (9.54%) MS Exchange
3 19 (6.25%) Exchange Server 2010
4 11 (3.62%) Exchange Server 2013
5 10 (3.29%) Skype for Business
6 9 (2.96%) Confluence
6 9 (2.96%) IIS
7 7 (2.30%) Apache
8 5 (1.64%) Exchange Server 2007
9 3 (0.99%) Blackberry Enterprise Server
9 3 (0.99%) CMS
9 3 (0.99%) MQSeries
9 3 (0.99%) Tomcat
9 3 (0.99%) WebSphere
10 2 (0.66%) JBoss
10 2 (0.66%) nginx
10 2 (0.66%) WebLogic
11 1 (0.33%) BizTalk Server
11 1 (0.33%) Elasticsearch
11 1 (0.33%) Hyperledger
Applications
1 39 (12.83%) Microsoft Office
2 18 (5.92%) Microsoft Excel
3 4 (1.32%) Microsoft PowerPoint
4 1 (0.33%) Adobe Creative Suite
4 1 (0.33%) MS Visio
Business Applications
1 8 (2.63%) Dynamics CRM
2 3 (0.99%) Markit EDM
3 1 (0.33%) Dynamics AX
3 1 (0.33%) Salerio
Cloud Services
1 135 (44.41%) Office 365
2 85 (27.96%) Azure
3 33 (10.86%) AWS
4 24 (7.89%) SaaS
5 23 (7.57%) Azure Active Directory
6 12 (3.95%) IaaS
7 11 (3.62%) OneDrive
8 10 (3.29%) Mimecast
8 10 (3.29%) PaaS
9 8 (2.63%) Cloud Computing
10 6 (1.97%) Power Platform
11 5 (1.64%) G Suite
12 3 (0.99%) PowerApps
13 2 (0.66%) Firebase
13 2 (0.66%) GitHub
13 2 (0.66%) Google Analytics
14 1 (0.33%) Amazon EC2
14 1 (0.33%) AWS Lambda
14 1 (0.33%) Dynamics 365
14 1 (0.33%) Slack
Communications & Networking
1 38 (12.50%) Firewall
2 28 (9.21%) DNS
3 26 (8.55%) TCP/IP
4 24 (7.89%) DHCP
5 23 (7.57%) LAN
6 22 (7.24%) WAN
7 21 (6.91%) VPN
8 13 (4.28%) NetScaler
8 13 (4.28%) Network Security
8 13 (4.28%) Wireless
9 12 (3.95%) Internet
9 12 (3.95%) Skype
9 12 (3.95%) VoIP
10 11 (3.62%) SAN
11 10 (3.29%) Wi-Fi
12 9 (2.96%) Remote Desktop
13 8 (2.63%) Unified Communications
14 6 (1.97%) MPLS
15 5 (1.64%) BGP
15 5 (1.64%) FTP
Database & Business Intelligence
1 13 (4.28%) SQL Server
2 8 (2.63%) Azure SQL Database
3 7 (2.30%) Amazon RDS
4 5 (1.64%) MongoDB
4 5 (1.64%) NoSQL
5 4 (1.32%) Data Warehouse
6 3 (0.99%) MySQL
6 3 (0.99%) Power BI
6 3 (0.99%) QlikView
6 3 (0.99%) SQL Server 2008
7 2 (0.66%) Blockchain
7 2 (0.66%) Crystal Reports
7 2 (0.66%) DB2
8 1 (0.33%) BusinessObjects Business Intelligence
8 1 (0.33%) Electronic Patient Records
8 1 (0.33%) Oracle Reports
8 1 (0.33%) PostgreSQL
8 1 (0.33%) Relational Database
8 1 (0.33%) SAP BW
8 1 (0.33%) SQL Server Integration Services
Development Applications
1 22 (7.24%) JIRA
2 10 (3.29%) Git (software)
2 10 (3.29%) Jenkins
3 4 (1.32%) Vagrant
4 3 (0.99%) Bitbucket Server
5 2 (0.66%) Bitbucket
5 2 (0.66%) Charles Proxy
5 2 (0.66%) Visual Studio
5 2 (0.66%) Xcode
6 1 (0.33%) Firebug
6 1 (0.33%) Maven
6 1 (0.33%) Octopus Deploy
6 1 (0.33%) Sonatype Nexus
General
1 82 (26.97%) Finance
2 26 (8.55%) Banking
3 17 (5.59%) Front Office
4 14 (4.61%) Law
5 13 (4.28%) Investment Banking
6 11 (3.62%) Telecoms
7 10 (3.29%) Retail
8 7 (2.30%) Legal
9 6 (1.97%) Financial Institution
9 6 (1.97%) Marketing
10 5 (1.64%) Back Office
11 3 (0.99%) German Language
11 3 (0.99%) Public Sector
12 2 (0.66%) Advertising
12 2 (0.66%) French Language
12 2 (0.66%) Manufacturing
13 1 (0.33%) Local Government
Libraries, Frameworks & Software Standards
1 10 (3.29%) .NET
1 10 (3.29%) HTML
2 9 (2.96%) CSS
3 7 (2.30%) SailPoint
4 6 (1.97%) XML
5 4 (1.32%) FIX Protocol
5 4 (1.32%) LDAP
6 3 (0.99%) React
6 3 (0.99%) Web Services
7 2 (0.66%) Elastic Stack
7 2 (0.66%) LAMP
7 2 (0.66%) Software Packaging
7 2 (0.66%) WebRTC
7 2 (0.66%) WebSockets
8 1 (0.33%) Ajax
8 1 (0.33%) HTML5
8 1 (0.33%) Middleware
8 1 (0.33%) Regular Expression
8 1 (0.33%) REST
8 1 (0.33%) YAML
Miscellaneous
1 17 (5.59%) Hedge funds
2 16 (5.26%) Analytical Skills
2 16 (5.26%) Equities
3 15 (4.93%) Fixed Income
4 14 (4.61%) Derivative
5 13 (4.28%) Foreign Exchange (FX)
6 11 (3.62%) Data Centre
6 11 (3.62%) Self-Motivation
7 7 (2.30%) User Experience
8 6 (1.97%) Blackberry
8 6 (1.97%) CMDB
9 5 (1.64%) Management Information System
9 5 (1.64%) Video Conferencing
10 4 (1.32%) iPhone
11 3 (0.99%) Client/Server
11 3 (0.99%) Driving Licence
11 3 (0.99%) NHS
12 2 (0.66%) EPoS
12 2 (0.66%) PDA
12 2 (0.66%) Smartphone
Operating Systems
1 178 (58.55%) Windows
2 76 (25.00%) Windows 10
2 76 (25.00%) Windows Server
3 62 (20.39%) Linux
4 46 (15.13%) Windows 7
5 22 (7.24%) Unix
6 20 (6.58%) Windows Server 2012
7 19 (6.25%) Windows Server 2016
8 15 (4.93%) Apple iOS
9 13 (4.28%) Android
9 13 (4.28%) Windows Server 2008
10 12 (3.95%) Windows 8
11 11 (3.62%) Windows Server 2019
12 10 (3.29%) Mac OS
13 8 (2.63%) Mac OS X
14 7 (2.30%) Ubuntu
15 5 (1.64%) Red Hat Enterprise Linux
15 5 (1.64%) Windows XP
16 4 (1.32%) Data ONTAP
16 4 (1.32%) Debian
Processes & Methodologies
1 52 (17.11%) ITIL
2 37 (12.17%) Problem-Solving
3 25 (8.22%) Asset Management
4 21 (6.91%) Infrastructure Engineering
5 19 (6.25%) Analytics
6 18 (5.92%) Artificial Intelligence
7 16 (5.26%) Agile Software Development
8 14 (4.61%) Investment Management
9 13 (4.28%) DevOps
9 13 (4.28%) Fintech
9 13 (4.28%) Machine Learning
9 13 (4.28%) Task Automation
10 12 (3.95%) Information Security
11 11 (3.62%) Configuration Management
11 11 (3.62%) CRM
11 11 (3.62%) Cybersecurity
11 11 (3.62%) Service Delivery
12 10 (3.29%) Mobile Device Management
12 10 (3.29%) Time Management
13 9 (2.96%) Computer Science
Programming Languages
1 62 (20.39%) SQL
2 54 (17.76%) PowerShell
3 33 (10.86%) Python
4 19 (6.25%) Bash Shell
5 13 (4.28%) C#
6 12 (3.95%) JavaScript
6 12 (3.95%) Perl
7 7 (2.30%) C
8 6 (1.97%) Java
8 6 (1.97%) Shell Script
9 4 (1.32%) PHP
10 3 (0.99%) C++
10 3 (0.99%) VB
11 2 (0.66%) AppleScript
12 1 (0.33%) PL/SQL
12 1 (0.33%) T-SQL
12 1 (0.33%) VBA
Qualifications
1 25 (8.22%) Microsoft Certification
2 24 (7.89%) Cisco Certification
2 24 (7.89%) Degree
3 22 (7.24%) CCNA
4 19 (6.25%) MCSA
5 18 (5.92%) ITIL Certification
6 14 (4.61%) MCP
6 14 (4.61%) MCSE
7 12 (3.95%) Security Cleared
8 10 (3.29%) CCNP
9 9 (2.96%) SC Cleared
10 7 (2.30%) A+ Certification
10 7 (2.30%) CISA
10 7 (2.30%) CISM
10 7 (2.30%) CISSP
11 5 (1.64%) CCDP
11 5 (1.64%) CTC Cleared
11 5 (1.64%) MCITP
12 4 (1.32%) MCDST
12 4 (1.32%) Network+ Certification
Quality Assurance & Compliance
1 28 (9.21%) SLA
2 2 (0.66%) QA
3 1 (0.33%) GDPR
3 1 (0.33%) ISO/IEC 27001
3 1 (0.33%) PMO
System Software
1 121 (39.80%) Active Directory
2 42 (13.82%) VMware Infrastructure
3 20 (6.58%) Hyper-V
4 11 (3.62%) XenApp
5 8 (2.63%) vSphere
5 8 (2.63%) XenDesktop
6 7 (2.30%) VMware ESXi
7 5 (1.64%) Virtual Machines
8 4 (1.32%) Docker
9 3 (0.99%) Citrix Hypervisor
10 2 (0.66%) BitLocker
10 2 (0.66%) Microsoft App-V
10 2 (0.66%) Virtual Desktop
11 1 (0.33%) Firmware
11 1 (0.33%) Terminal Server
11 1 (0.33%) Virtual Servers
11 1 (0.33%) VMware Workstation
Systems Management
1 30 (9.87%) SCCM
2 17 (5.59%) Microsoft Intune
3 12 (3.95%) Backup Exec
4 9 (2.96%) Ansible
4 9 (2.96%) Cisco CUCM
5 7 (2.30%) Nessus
6 6 (1.97%) Puppet
7 5 (1.64%) WSUS
8 4 (1.32%) Control-M
8 4 (1.32%) Grafana
8 4 (1.32%) Jamf Pro
8 4 (1.32%) Kubernetes
8 4 (1.32%) Packer
8 4 (1.32%) ZABBIX
9 3 (0.99%) ServiceCenter
9 3 (0.99%) Single Sign-On
10 2 (0.66%) Opscode Chef
10 2 (0.66%) SCOM
10 2 (0.66%) Terraform
10 2 (0.66%) XenMobile
Vendors
1 121 (39.80%) Microsoft
2 71 (23.36%) VMware
3 53 (17.43%) Cisco
4 41 (13.49%) Citrix
5 30 (9.87%) HP
6 19 (6.25%) Apple
7 17 (5.59%) Dell
8 15 (4.93%) SolarWinds
9 12 (3.95%) NetApp
9 12 (3.95%) Veeam
10 10 (3.29%) Asigra
10 10 (3.29%) Splunk
11 9 (2.96%) Sophos
12 8 (2.63%) Salesforce.com
13 7 (2.30%) ArcSight
13 7 (2.30%) Aveksa
13 7 (2.30%) CyberArk
13 7 (2.30%) ServiceNow
13 7 (2.30%) Sun
13 7 (2.30%) Wyse