Period
to 23 June 2018

The median annual salary for a Support Engineer was £36,500 in advertised job vacancies in London during the 6 months to 23 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 166 168 152
Rank change year-on-year +2 -16 -24
Permanent jobs requiring a Support Engineer 1,564 1,509 1,843
As % of all permanent IT jobs advertised in London 2.23% 2.15% 2.24%
As % of the Job Titles category 2.34% 2.25% 2.33%
Number of salaries quoted 1,454 1,380 1,711
London median annual salary £36,500 £35,000 £35,000
Median salary % change year-on-year +4.29% - -
10th Percentile £25,000 £24,000 £23,250
90th Percentile £60,000 £57,500 £61,250
England median annual salary £32,500 £32,000 £32,500
% change year-on-year +1.56% -1.54% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,879 67,120 79,019
% of permanent IT jobs with a recognized job title 95.54% 95.46% 96.24%
Number of salaries quoted 54,534 55,606 68,459
London median annual salary £60,000 £57,600 £55,000
Median salary % change year-on-year +4.17% +4.73% -
10th Percentile £33,750 £32,500 £32,500
90th Percentile £92,500 £88,750 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Support Engineer in London over the 6 months to 23 June 2018.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -9 361 £36,500 +4.29% 33
West London -13 124 £32,000 -1.54% 13
South London +31 84 £30,000 -6.25% 4
East London -11 56 £28,500 -9.52% 15
North London -14 9 £30,000 -7.69% 2
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 23 June 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Engineer in the job title.

1 1,029 (65.79%) Windows
2 734 (46.93%) Active Directory
3 620 (39.64%) Microsoft
4 446 (28.52%) Office 365
5 440 (28.13%) Windows Server
6 369 (23.59%) Finance
7 351 (22.44%) Microsoft Office
8 333 (21.29%) VMware
9 317 (20.27%) ITIL
10 314 (20.08%) Windows 7
11 287 (18.35%) SQL
12 268 (17.14%) Windows 10
13 263 (16.82%) DNS
14 258 (16.50%) Windows Server 2012
15 254 (16.24%) Windows Server 2008
16 246 (15.73%) MS Exchange
17 233 (14.90%) Problem-Solving
18 227 (14.51%) Firewall
19 221 (14.13%) DHCP
20 219 (14.00%) Degree
21 203 (12.98%) Cisco
22 199 (12.72%) Microsoft Certification
23 198 (12.66%) Citrix
24 193 (12.34%) TCP/IP
25 186 (11.89%) Apple
26 183 (11.70%) Java
27 181 (11.57%) Linux
27 181 (11.57%) LAN
28 171 (10.93%) Microsoft Azure
29 169 (10.81%) WAN

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 246 (15.73%) MS Exchange
2 98 (6.27%) Tomcat
3 76 (4.86%) WebSphere
4 73 (4.67%) Exchange Server 2010
5 69 (4.41%) Apache
5 69 (4.41%) SharePoint
6 51 (3.26%) IIS
7 48 (3.07%) Exchange Server 2013
8 43 (2.75%) Exchange Server 2007
8 43 (2.75%) JBoss
9 32 (2.05%) Skype for Business
10 26 (1.66%) WebLogic
11 24 (1.53%) Oracle SOA Suite
12 20 (1.28%) CMS
13 19 (1.21%) Blackberry Enterprise Server
14 17 (1.09%) MQSeries
15 13 (0.83%) IBM Notes
16 10 (0.64%) Oracle HTTP Server
17 9 (0.58%) Elasticsearch
18 6 (0.38%) SharePoint 2013
Applications
1 351 (22.44%) Microsoft Office
2 57 (3.64%) Microsoft Excel
3 26 (1.66%) Microsoft PowerPoint
4 5 (0.32%) Acrobat
4 5 (0.32%) Maya
5 4 (0.26%) Houdini
5 4 (0.26%) InDesign
5 4 (0.26%) NUKE
5 4 (0.26%) Spreadsheet
6 3 (0.19%) MS Visio
6 3 (0.19%) Photoshop
7 2 (0.13%) Adobe Creative Suite
7 2 (0.13%) Adobe Premiere
7 2 (0.13%) AutoCAD
8 1 (0.064%) Adobe After Effects
8 1 (0.064%) Adobe Illustrator
8 1 (0.064%) Avid Media Composer
8 1 (0.064%) Final Cut Pro
8 1 (0.064%) QuarkXPress
8 1 (0.064%) SOLIDWORKS
Business Applications
1 32 (2.05%) thinkFolio
2 11 (0.70%) Concordance
2 11 (0.70%) Relativity
3 9 (0.58%) Eikon
4 8 (0.51%) Dynamics CRM
5 7 (0.45%) Magento
5 7 (0.45%) Remedy ITSM
5 7 (0.45%) SAP Hybris
6 6 (0.38%) Dynamics AX
7 5 (0.32%) Markit EDM
8 3 (0.19%) Ringtail
9 2 (0.13%) Dynamics NAV
9 2 (0.13%) Elite 3E
9 2 (0.13%) Maximo
9 2 (0.13%) Unit4 Business World
10 1 (0.064%) Oracle Cash Management
10 1 (0.064%) Oracle EBS
10 1 (0.064%) Oracle Payables
10 1 (0.064%) Oracle Receivables
10 1 (0.064%) Shopify
Cloud Services
1 446 (28.52%) Office 365
2 171 (10.93%) Microsoft Azure
3 108 (6.91%) Amazon AWS
4 52 (3.32%) SaaS
5 34 (2.17%) Mimecast
6 32 (2.05%) G Suite
7 13 (0.83%) Azure Active Directory
7 13 (0.83%) OneDrive
8 9 (0.58%) Adobe Creative Cloud
8 9 (0.58%) AWS CloudFormation
9 7 (0.45%) OpenShift
9 7 (0.45%) PaaS
10 6 (0.38%) Google Cloud Platform
10 6 (0.38%) Route 53
11 5 (0.32%) Amazon EC2
11 5 (0.32%) Amazon S3
11 5 (0.32%) Cloud Computing
11 5 (0.32%) Slack
12 4 (0.26%) Amazon CloudWatch
12 4 (0.26%) IaaS
Communications & Networking
1 263 (16.82%) DNS
2 227 (14.51%) Firewall
3 221 (14.13%) DHCP
4 193 (12.34%) TCP/IP
5 181 (11.57%) LAN
6 169 (10.81%) WAN
7 83 (5.31%) VPN
8 74 (4.73%) Internet
9 73 (4.67%) SAN
10 72 (4.60%) VoIP
11 67 (4.28%) VLAN
12 55 (3.52%) Wireless
13 42 (2.69%) HTTP
14 31 (1.98%) Wi-Fi
15 30 (1.92%) Skype
16 28 (1.79%) FTP
17 26 (1.66%) BGP
18 25 (1.60%) Cisco IOS
19 24 (1.53%) NAS
20 22 (1.41%) MPLS
Database & Business Intelligence
1 168 (10.74%) SQL Server
2 39 (2.49%) MySQL
2 39 (2.49%) Relational Database
3 32 (2.05%) RDBMS
4 12 (0.77%) Oracle Database
5 11 (0.70%) MongoDB
6 10 (0.64%) PostgreSQL
6 10 (0.64%) SQL Server Reporting Services
7 9 (0.58%) Apache Cassandra
7 9 (0.58%) SQL Server 2008
8 7 (0.45%) Data Warehouse
8 7 (0.45%) NoSQL
9 5 (0.32%) Blockchain
9 5 (0.32%) BusinessObjects
9 5 (0.32%) Oracle Reports
10 4 (0.26%) Amazon RDS
10 4 (0.26%) DB2
11 3 (0.19%) Big Data
11 3 (0.19%) SQL Server 2012
11 3 (0.19%) SQL Server 2014
Development Applications
1 43 (2.75%) Maven
2 29 (1.85%) JIRA
3 24 (1.53%) Eclipse
3 24 (1.53%) IntelliJ
3 24 (1.53%) NetBeans
4 17 (1.09%) Ant
5 12 (0.77%) MSI
6 10 (0.64%) Team Foundation Server
7 9 (0.58%) Git (software)
8 8 (0.51%) Jenkins
9 7 (0.45%) WinDbg
10 3 (0.19%) Oracle Forms
11 2 (0.13%) Redmine
11 2 (0.13%) Visual Studio
12 1 (0.064%) PyCharm
12 1 (0.064%) Subversion
12 1 (0.064%) Toad
General
1 369 (23.59%) Finance
2 138 (8.82%) Banking
3 78 (4.99%) Front Office
4 66 (4.22%) French Language
5 63 (4.03%) Advertising
6 58 (3.71%) Investment Banking
7 54 (3.45%) Telecoms
8 47 (3.01%) German Language
9 38 (2.43%) Italian Language
9 38 (2.43%) Retail
10 36 (2.30%) Legal
11 33 (2.11%) Games
12 29 (1.85%) Law
13 15 (0.96%) Back Office
14 11 (0.70%) Marketing
15 9 (0.58%) Financial Institution
16 6 (0.38%) Billing
17 5 (0.32%) Electronics
18 4 (0.26%) Arabic Language
19 3 (0.19%) Manufacturing
Libraries, Frameworks & Software Standards
1 105 (6.71%) XML
2 63 (4.03%) Web Services
3 57 (3.64%) Java EE
4 51 (3.26%) HTML
5 48 (3.07%) FIX Protocol
6 46 (2.94%) Spring
7 41 (2.62%) CSS
8 39 (2.49%) JMS
9 38 (2.43%) .NET
10 36 (2.30%) J2EE
11 35 (2.24%) REST
12 31 (1.98%) JSON
13 25 (1.60%) SOAP
14 24 (1.53%) Java SE
15 20 (1.28%) LDAP
15 20 (1.28%) Software Packaging
16 17 (1.09%) JSP
17 15 (0.96%) AngularJS
18 14 (0.90%) Node.js
18 14 (0.90%) X-Windows
Miscellaneous
1 111 (7.10%) Computer Science
2 90 (5.75%) Hedge funds
3 80 (5.12%) Analytical Skills
4 71 (4.54%) Fintech
5 53 (3.39%) iPad
6 52 (3.32%) Foreign Exchange (FX)
7 51 (3.26%) Data Centre
8 49 (3.13%) Blackberry
8 49 (3.13%) iPhone
9 46 (2.94%) Driving Licence
10 45 (2.88%) Video Conferencing
11 44 (2.81%) Equities
11 44 (2.81%) Fixed Income
12 39 (2.49%) Self-Motivation
13 35 (2.24%) Derivative
14 33 (2.11%) Enterprise Software
15 28 (1.79%) Smartphone
16 26 (1.66%) Management Information System
17 22 (1.41%) Fat Client
17 22 (1.41%) Thin Client
Operating Systems
1 1,029 (65.79%) Windows
2 440 (28.13%) Windows Server
3 314 (20.08%) Windows 7
4 268 (17.14%) Windows 10
5 258 (16.50%) Windows Server 2012
6 254 (16.24%) Windows Server 2008
7 181 (11.57%) Linux
8 141 (9.02%) Mac OS X
9 89 (5.69%) Windows 8
10 85 (5.43%) Unix
11 82 (5.24%) Android
12 69 (4.41%) Apple iOS
13 62 (3.96%) Mac OS
14 34 (2.17%) Windows XP
15 32 (2.05%) Red Hat Enterprise Linux
16 25 (1.60%) AIX
17 18 (1.15%) Windows Server 2003
18 12 (0.77%) Solaris
19 11 (0.70%) CentOS
20 8 (0.51%) HPUX
Processes & Methodologies
1 317 (20.27%) ITIL
2 233 (14.90%) Problem-Solving
3 89 (5.69%) Asset Management
4 69 (4.41%) Agile Software Development
5 57 (3.64%) Service Management
6 56 (3.58%) Root Cause Analysis
7 53 (3.39%) Time Management
8 48 (3.07%) Migration
8 48 (3.07%) Software Engineering
9 46 (2.94%) Incident Management
10 43 (2.75%) Mobile Device Management
10 43 (2.75%) Problem Management
11 42 (2.69%) ITSM
12 40 (2.56%) DevOps
13 39 (2.49%) Project Management
14 37 (2.37%) ITIL V3
15 36 (2.30%) Configuration Management
16 35 (2.24%) Cybersecurity
16 35 (2.24%) Wealth Management
17 34 (2.17%) Customer Engagement
Programming Languages
1 287 (18.35%) SQL
2 183 (11.70%) Java
3 147 (9.40%) PowerShell
4 97 (6.20%) Python
5 79 (5.05%) Bash Shell
6 75 (4.80%) Perl
7 73 (4.67%) C++
8 64 (4.09%) C#
9 41 (2.62%) JavaScript
10 40 (2.56%) Ruby
11 32 (2.05%) Bourne shell
11 32 (2.05%) Korn
12 27 (1.73%) Shell Script
13 18 (1.15%) C
14 16 (1.02%) VBScript
15 13 (0.83%) Apex Code
16 9 (0.58%) PHP
17 8 (0.51%) VB
18 7 (0.45%) Scala
19 6 (0.38%) Groovy
Qualifications
1 219 (14.00%) Degree
2 199 (12.72%) Microsoft Certification
3 149 (9.53%) MCSE
4 115 (7.35%) MCSA
5 88 (5.63%) Cisco Certification
6 87 (5.56%) MCP
7 66 (4.22%) CCNA
8 48 (3.07%) DBS Check
9 44 (2.81%) Computer Science Degree
10 43 (2.75%) MCTS
11 38 (2.43%) CCNP
12 27 (1.73%) MCITP
13 18 (1.15%) Security Cleared
14 14 (0.90%) JNCIA
15 13 (0.83%) Network+ Certification
15 13 (0.83%) VMware Certified Professional (VCP)
16 12 (0.77%) A+ Certification
16 12 (0.77%) SC Cleared
17 10 (0.64%) CCIE
17 10 (0.64%) ITIL Certification
Quality Assurance & Compliance
1 123 (7.86%) SLA
2 21 (1.34%) QA
3 7 (0.45%) Data Quality
4 6 (0.38%) GDPR
5 5 (0.32%) ISO/IEC 27001
5 5 (0.32%) PCI DSS
6 2 (0.13%) DICOM
6 2 (0.13%) GCP
6 2 (0.13%) HL7
7 1 (0.064%) Cyber Essentials
7 1 (0.064%) ISO 22301
7 1 (0.064%) ISO 9001
7 1 (0.064%) ISO/IEC 20000
System Software
1 734 (46.93%) Active Directory
2 165 (10.55%) VMware Infrastructure
3 145 (9.27%) Hyper-V
4 53 (3.39%) XenApp
5 37 (2.37%) VMware ESXi
6 27 (1.73%) XenDesktop
7 21 (1.34%) vSphere
8 16 (1.02%) XenServer
9 14 (0.90%) Microsoft App-V
10 13 (0.83%) Oracle RAC
11 9 (0.58%) Terminal Services
12 8 (0.51%) Virtual Machines
13 5 (0.32%) Docker
13 5 (0.32%) Firmware
13 5 (0.32%) Terminal Server
14 4 (0.26%) Virtual Servers
14 4 (0.26%) VMware Workstation
15 3 (0.19%) BitLocker
15 3 (0.19%) DFS Replication
15 3 (0.19%) vCloud
Systems Management
1 144 (9.21%) SCCM
2 25 (1.60%) AirWatch
2 25 (1.60%) Puppet
3 20 (1.28%) Backup Exec
4 14 (0.90%) WSUS
5 13 (0.83%) Nagios
5 13 (0.83%) Opscode Chef
6 12 (0.77%) Ansible
6 12 (0.77%) Cisco CUCM
6 12 (0.77%) Jamf Pro
6 12 (0.77%) SCOM
7 8 (0.51%) HP UCMDB
8 7 (0.45%) Failover Clustering
8 7 (0.45%) HP Data Protector
8 7 (0.45%) Perfmon
8 7 (0.45%) Terraform
9 6 (0.38%) Cisco UCCX
9 6 (0.38%) HAProxy
9 6 (0.38%) Microsoft Intune
10 5 (0.32%) Kibana
Vendors
1 620 (39.64%) Microsoft
2 333 (21.29%) VMware
3 203 (12.98%) Cisco
4 198 (12.66%) Citrix
5 186 (11.89%) Apple
6 126 (8.06%) Oracle
7 103 (6.59%) Bloomberg
8 93 (5.95%) HP
9 92 (5.88%) Reuters
10 51 (3.26%) Adobe
11 42 (2.69%) Red Hat
12 41 (2.62%) Google
13 40 (2.56%) FXall
13 40 (2.56%) Juniper
13 40 (2.56%) Tradeweb
14 36 (2.30%) Meraki
15 35 (2.24%) Dell
15 35 (2.24%) IBM
16 34 (2.17%) Veeam
17 32 (2.05%) MarketAxess