Period
to 19 October 2018

The median annual salary for a Support Engineer was £35,500 in advertised job vacancies in London during the 6 months to 19 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 144 193 171
Rank change year-on-year +49 -22 -13
Permanent jobs requiring a Support Engineer 1,641 1,395 1,572
As % of all permanent IT jobs advertised in London 2.41% 1.88% 2.04%
As % of the Job Titles category 2.53% 1.98% 2.12%
Number of salaries quoted 1,507 1,290 1,452
London median annual salary £35,500 £35,000 £35,000
Median salary % change year-on-year +1.43% - +2.94%
10th Percentile £24,000 £24,000 £25,000
90th Percentile £60,000 £58,875 £60,000
England median annual salary £32,500 £30,500 £32,500
% change year-on-year +6.56% -6.15% +8.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 64,796 70,353 74,033
% of permanent IT jobs with a recognized job title 95.30% 94.62% 96.00%
Number of salaries quoted 52,941 55,043 64,135
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £33,250 £33,657 £32,500
90th Percentile £93,750 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Support Engineer in London over the 6 months to 19 October 2018.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +14 402 £35,000 +3.70% 48
West London +8 93 £32,750 +0.77% 23
South London +17 79 £32,000 -1.54% 9
East London -18 48 £30,000 -7.69% 11
North London +4 18 £37,500 +25.00% 2
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 October 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Engineer in the job title.

1 1,086 (66.18%) Windows
2 715 (43.57%) Active Directory
3 675 (41.13%) Microsoft
4 483 (29.43%) Windows Server
5 478 (29.13%) Office 365
6 427 (26.02%) Finance
7 403 (24.56%) Microsoft Office
8 370 (22.55%) ITIL
9 357 (21.76%) Windows 10
10 343 (20.90%) SQL
11 342 (20.84%) Windows 7
12 278 (16.94%) VMware
13 277 (16.88%) DNS
14 265 (16.15%) MS Exchange
15 244 (14.87%) Citrix
16 235 (14.32%) Linux
16 235 (14.32%) Windows Server 2008
17 234 (14.26%) Windows Server 2012
18 230 (14.02%) Firewall
19 221 (13.47%) Problem-Solving
20 216 (13.16%) DHCP
21 212 (12.92%) SCCM
22 211 (12.86%) TCP/IP
23 206 (12.55%) Cisco
24 202 (12.31%) Microsoft Azure
25 198 (12.07%) Degree
26 189 (11.52%) SQL Server
27 188 (11.46%) PowerShell
28 185 (11.27%) Banking
29 173 (10.54%) Java

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 265 (16.15%) MS Exchange
2 105 (6.40%) Exchange Server 2010
3 103 (6.28%) Tomcat
4 98 (5.97%) Apache
5 91 (5.55%) SharePoint
6 55 (3.35%) Exchange Server 2013
6 55 (3.35%) IIS
7 53 (3.23%) Exchange Server 2007
7 53 (3.23%) Skype for Business
8 40 (2.44%) JBoss
9 30 (1.83%) CMS
9 30 (1.83%) WebSphere
10 28 (1.71%) Oracle SOA Suite
11 18 (1.10%) Elasticsearch
12 17 (1.04%) IBM Notes
12 17 (1.04%) nginx
13 11 (0.67%) SharePoint 2013
14 10 (0.61%) WordPress
15 9 (0.55%) Apache Solr
16 8 (0.49%) Confluence
Applications
1 403 (24.56%) Microsoft Office
2 49 (2.99%) Microsoft Excel
3 25 (1.52%) Microsoft PowerPoint
4 2 (0.12%) Adobe After Effects
4 2 (0.12%) Adobe Creative Suite
4 2 (0.12%) Adobe Premiere
5 1 (0.061%) Acrobat
5 1 (0.061%) Autodesk Flame
5 1 (0.061%) Avid Media Composer
5 1 (0.061%) Final Cut Pro
5 1 (0.061%) Houdini
5 1 (0.061%) Maya
5 1 (0.061%) NUKE
5 1 (0.061%) Photoshop
5 1 (0.061%) QuarkXPress
5 1 (0.061%) Spreadsheet
Business Applications
1 40 (2.44%) thinkFolio
2 17 (1.04%) Concordance
2 17 (1.04%) Relativity
3 12 (0.73%) Remedy ITSM
4 11 (0.67%) Maximo
5 10 (0.61%) Dynamics CRM
6 8 (0.49%) Eikon
7 6 (0.37%) Misys Midas
8 4 (0.24%) IBM Operational Decision Manager
9 3 (0.18%) Magento
9 3 (0.18%) MetaTrader
9 3 (0.18%) Salesforce.com CRM
9 3 (0.18%) SAP Hybris
10 2 (0.12%) Ringtail
10 2 (0.12%) SystmOne
10 2 (0.12%) Unit4 Business World
11 1 (0.061%) Dynamics AX
11 1 (0.061%) Dynamics NAV
Cloud Services
1 478 (29.13%) Office 365
2 202 (12.31%) Microsoft Azure
3 132 (8.04%) Amazon AWS
4 70 (4.27%) SaaS
5 47 (2.86%) Mimecast
6 38 (2.32%) G Suite
7 15 (0.91%) Adobe Creative Cloud
8 13 (0.79%) Google Cloud Platform
8 13 (0.79%) IaaS
9 12 (0.73%) AWS CloudFormation
9 12 (0.73%) OneDrive
9 12 (0.73%) Oracle Service Cloud
10 11 (0.67%) Amazon EC2
11 10 (0.61%) Amazon S3
12 9 (0.55%) Cloud Computing
13 8 (0.49%) Azure Active Directory
14 7 (0.43%) CloudFront
14 7 (0.43%) Slack
14 7 (0.43%) Virtual Private Cloud
15 6 (0.37%) Route 53
Communications & Networking
1 277 (16.88%) DNS
2 230 (14.02%) Firewall
3 216 (13.16%) DHCP
4 211 (12.86%) TCP/IP
5 164 (9.99%) WAN
6 162 (9.87%) LAN
7 99 (6.03%) VPN
8 79 (4.81%) Internet
8 79 (4.81%) VoIP
9 69 (4.20%) SAN
10 66 (4.02%) Wireless
11 60 (3.66%) VLAN
12 44 (2.68%) Skype
13 37 (2.25%) HTTP
14 36 (2.19%) Wi-Fi
15 31 (1.89%) Cisco ASA
16 28 (1.71%) FTP
17 26 (1.58%) FIX Connectivity
18 25 (1.52%) Remote Desktop
18 25 (1.52%) SSL
Database & Business Intelligence
1 189 (11.52%) SQL Server
2 64 (3.90%) MySQL
3 36 (2.19%) Relational Database
4 27 (1.65%) Amazon RDS
5 17 (1.04%) Oracle Database
5 17 (1.04%) SQL Server Reporting Services
6 16 (0.98%) PostgreSQL
6 16 (0.98%) SQL Server 2008
7 12 (0.73%) SQL Server 2012
8 11 (0.67%) MongoDB
9 9 (0.55%) RDBMS
9 9 (0.55%) SQL Server 2016
10 7 (0.43%) NoSQL
11 6 (0.37%) Data Warehouse
11 6 (0.37%) SQL Server 2014
12 5 (0.30%) Big Data
12 5 (0.30%) QlikView
13 4 (0.24%) BusinessObjects
13 4 (0.24%) solidDB
14 3 (0.18%) Blockchain
Development Applications
1 52 (3.17%) JIRA
2 25 (1.52%) MSI
3 23 (1.40%) Maven
4 21 (1.28%) Git (software)
4 21 (1.28%) Jenkins
4 21 (1.28%) Team Foundation Server
5 16 (0.98%) Eclipse
5 16 (0.98%) IntelliJ
5 16 (0.98%) NetBeans
6 9 (0.55%) WinDbg
7 7 (0.43%) PEAR
8 6 (0.37%) Vagrant
9 5 (0.30%) Ant
9 5 (0.30%) Redmine
10 4 (0.24%) Atlassian Bamboo
10 4 (0.24%) Hudson
10 4 (0.24%) MSBuild
10 4 (0.24%) Octopus Deploy
10 4 (0.24%) TeamCity
10 4 (0.24%) Visual Studio Team System
General
1 427 (26.02%) Finance
2 185 (11.27%) Banking
3 97 (5.91%) Front Office
4 90 (5.48%) Investment Banking
5 67 (4.08%) Telecoms
6 59 (3.60%) French Language
7 45 (2.74%) German Language
8 41 (2.50%) Advertising
9 40 (2.44%) Italian Language
9 40 (2.44%) Legal
10 29 (1.77%) Law
11 25 (1.52%) Retail
12 24 (1.46%) Spanish Language
13 22 (1.34%) Games
14 13 (0.79%) Marketing
14 13 (0.79%) Publishing
15 11 (0.67%) Manufacturing
16 10 (0.61%) Back Office
17 4 (0.24%) Electronics
18 2 (0.12%) Billing
Libraries, Frameworks & Software Standards
1 85 (5.18%) Web Services
2 75 (4.57%) FIX Protocol
3 65 (3.96%) XML
4 45 (2.74%) .NET
5 34 (2.07%) Software Packaging
6 29 (1.77%) HTML
7 24 (1.46%) JSON
7 24 (1.46%) REST
8 23 (1.40%) Java EE
8 23 (1.40%) SOAP
9 21 (1.28%) LDAP
10 20 (1.22%) J2EE
10 20 (1.22%) Spring
11 18 (1.10%) CSS
11 18 (1.10%) JMS
11 18 (1.10%) LAMP
12 16 (0.98%) Java SE
12 16 (0.98%) X-Windows
13 10 (0.61%) Regular Expression
13 10 (0.61%) RESTful
Miscellaneous
1 116 (7.07%) Computer Science
2 105 (6.40%) Analytical Skills
3 89 (5.42%) Hedge funds
4 77 (4.69%) Foreign Exchange (FX)
5 71 (4.33%) Data Centre
6 69 (4.20%) Equities
7 67 (4.08%) Fixed Income
8 64 (3.90%) Self-Motivation
9 62 (3.78%) Derivative
10 55 (3.35%) Fintech
11 47 (2.86%) Video Conferencing
12 40 (2.44%) Driving Licence
12 40 (2.44%) Enterprise Software
13 38 (2.32%) iPhone
14 32 (1.95%) Fat Client
14 32 (1.95%) Thin Client
15 31 (1.89%) Management Information System
16 30 (1.83%) iPad
17 28 (1.71%) Linux Command Line
18 27 (1.65%) Blackberry
Operating Systems
1 1,086 (66.18%) Windows
2 483 (29.43%) Windows Server
3 357 (21.76%) Windows 10
4 342 (20.84%) Windows 7
5 235 (14.32%) Linux
5 235 (14.32%) Windows Server 2008
6 234 (14.26%) Windows Server 2012
7 137 (8.35%) Unix
8 111 (6.76%) Mac OS X
9 80 (4.88%) Windows 8
10 60 (3.66%) Android
11 56 (3.41%) Apple iOS
12 54 (3.29%) Mac OS
13 38 (2.32%) Red Hat Enterprise Linux
14 25 (1.52%) CentOS
15 22 (1.34%) Windows XP
16 21 (1.28%) Solaris
17 19 (1.16%) Ubuntu
18 14 (0.85%) AIX
19 13 (0.79%) Windows Server 2003
Processes & Methodologies
1 370 (22.55%) ITIL
2 221 (13.47%) Problem-Solving
3 145 (8.84%) Infrastructure Engineering
4 106 (6.46%) Asset Management
5 82 (5.00%) Root Cause Analysis
6 61 (3.72%) Service Management
7 59 (3.60%) Time Management
8 58 (3.53%) DevOps
9 54 (3.29%) Problem Management
10 52 (3.17%) Wealth Management
11 48 (2.93%) Change Management
12 46 (2.80%) Cybersecurity
12 46 (2.80%) Investment Management
13 45 (2.74%) Project Management
14 44 (2.68%) ITIL V3
15 43 (2.62%) Migration
16 42 (2.56%) Disaster Recovery
17 41 (2.50%) Incident Management
18 36 (2.19%) High Availability
19 35 (2.13%) Continuous Improvement
Programming Languages
1 343 (20.90%) SQL
2 188 (11.46%) PowerShell
3 173 (10.54%) Java
4 134 (8.17%) Python
5 122 (7.43%) Perl
6 117 (7.13%) Bash Shell
7 107 (6.52%) C++
8 72 (4.39%) C#
9 52 (3.17%) Bourne shell
9 52 (3.17%) Korn
10 51 (3.11%) Ruby
11 32 (1.95%) Shell Script
12 21 (1.28%) VBScript
13 16 (0.98%) JavaScript
14 14 (0.85%) C
14 14 (0.85%) T-SQL
14 14 (0.85%) VB
15 13 (0.79%) PHP
16 8 (0.49%) Java 8
17 7 (0.43%) VBA
Qualifications
1 198 (12.07%) Degree
2 159 (9.69%) Microsoft Certification
3 109 (6.64%) MCSE
4 99 (6.03%) Cisco Certification
5 65 (3.96%) MCSA
6 64 (3.90%) MCP
7 61 (3.72%) CCNA
8 52 (3.17%) CCNP
9 45 (2.74%) Computer Science Degree
10 24 (1.46%) MCTS
11 19 (1.16%) DBS Check
11 19 (1.16%) MCITP
12 17 (1.04%) Security Cleared
13 15 (0.91%) A+ Certification
14 13 (0.79%) JNCIS
15 12 (0.73%) VMware Certified Professional (VCP)
16 11 (0.67%) ITIL Certification
16 11 (0.67%) MCDST
16 11 (0.67%) SC Cleared
17 9 (0.55%) CISSP
Quality Assurance & Compliance
1 134 (8.17%) SLA
2 27 (1.65%) GDPR
3 19 (1.16%) ISO/IEC 27001
4 13 (0.79%) Cyber Essentials
4 13 (0.79%) QA
5 12 (0.73%) HIPAA
6 4 (0.24%) Data Quality
6 4 (0.24%) PCI DSS
7 3 (0.18%) COBIT
8 1 (0.061%) Cyber Essentials PLUS
8 1 (0.061%) ISO 22301
8 1 (0.061%) ISO 9001
8 1 (0.061%) ISO/IEC 20000
8 1 (0.061%) PMO
System Software
1 715 (43.57%) Active Directory
2 155 (9.45%) VMware Infrastructure
3 104 (6.34%) Hyper-V
4 66 (4.02%) XenApp
5 45 (2.74%) XenDesktop
6 36 (2.19%) vSphere
7 26 (1.58%) Microsoft App-V
8 23 (1.40%) XenServer
9 15 (0.91%) Terminal Services
9 15 (0.91%) Virtual Machines
10 13 (0.79%) VMware ESXi
11 8 (0.49%) Virtual Servers
12 7 (0.43%) Docker
12 7 (0.43%) Terminal Server
12 7 (0.43%) Virtual Desktop
12 7 (0.43%) VirtualBox
13 6 (0.37%) VMware Workstation
14 4 (0.24%) Firmware
14 4 (0.24%) vCloud
15 3 (0.18%) Xen
Systems Management
1 212 (12.92%) SCCM
2 55 (3.35%) Ansible
3 48 (2.93%) Opscode Chef
4 45 (2.74%) Puppet
5 39 (2.38%) Backup Exec
6 31 (1.89%) SCOM
7 26 (1.58%) Nagios
8 24 (1.46%) WSUS
9 16 (0.98%) AirWatch
10 13 (0.79%) Jamf Pro
11 12 (0.73%) Microsoft Intune
12 9 (0.55%) Cisco CUCM
12 9 (0.55%) HP UCMDB
12 9 (0.55%) Perfmon
13 8 (0.49%) EMC NetWorker
13 8 (0.49%) FortiGate
13 8 (0.49%) Salt
14 7 (0.43%) HP Data Protector
14 7 (0.43%) Kibana
15 6 (0.37%) Failover Clustering
Vendors
1 675 (41.13%) Microsoft
2 278 (16.94%) VMware
3 244 (14.87%) Citrix
4 206 (12.55%) Cisco
5 126 (7.68%) Apple
6 114 (6.95%) Oracle
7 107 (6.52%) Bloomberg
8 103 (6.28%) Reuters
9 77 (4.69%) HP
10 52 (3.17%) Red Hat
11 50 (3.05%) ServiceNow
12 48 (2.93%) Tradeweb
13 47 (2.86%) FXall
13 47 (2.86%) Google
14 40 (2.44%) IBM
14 40 (2.44%) MarketAxess
15 38 (2.32%) Adobe
16 37 (2.25%) Dell
17 36 (2.19%) Veeam
18 34 (2.07%) Juniper