Period
to 2 July 2020

The median annual salary for a Support Engineer was £39,000 in advertised job vacancies in London during the 6 months to 2 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
2 Jul 2020
Same period 2019 Same period 2018
Rank 186 161 166
Rank change year-on-year -25 +5 +6
Permanent jobs requiring a Support Engineer 612 1,250 1,593
As % of all permanent jobs advertised in London 1.86% 2.14% 2.23%
As % of the Job Titles category 1.97% 2.24% 2.33%
Number of salaries quoted 569 1,156 1,512
Median annual salary £39,000 £35,000 £36,500
Median salary % change year-on-year +11.43% -4.11% +4.29%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £70,000 £65,000 £60,000
England median annual salary £33,000 £32,500 £32,500
% change year-on-year +1.54% - +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 31,064 55,728 68,234
% of permanent IT jobs with a recognized job title 94.22% 95.33% 95.61%
Number of salaries quoted 25,307 45,661 55,661
Median annual salary £67,470 £62,500 £60,000
Median salary % change year-on-year +7.95% +4.17% +3.45%
10th Percentile £38,000 £35,000 £33,750
90th Percentile £100,000 £95,000 £92,500
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

Salary distribution for jobs citing Support Engineer in London over the 6 months to 2 July 2020.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 2 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London 0 154 £40,000 +14.29% 9
South London +5 46 £39,000 +4.00% 9
West London +9 40 £35,000 +12.90% 6
East London +13 18 £32,000 -5.19% 2
North London 0 4 £33,250 +5.56% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 2 July 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Engineer in the job title.

1 411 (67.16%) Windows
2 259 (42.32%) Office 365
3 255 (41.67%) Active Directory
4 248 (40.52%) Microsoft
5 176 (28.76%) Windows 10
6 152 (24.84%) Windows Server
7 136 (22.22%) Finance
8 128 (20.92%) Azure
9 110 (17.97%) Linux
9 110 (17.97%) Problem-Solving
10 109 (17.81%) VMware
11 103 (16.83%) SQL
12 100 (16.34%) Cisco
13 97 (15.85%) Windows 7
14 94 (15.36%) Firewall
15 89 (14.54%) TCP/IP
16 87 (14.22%) Microsoft Office
17 85 (13.89%) ITIL
18 74 (12.09%) SLA
19 70 (11.44%) DNS
20 69 (11.27%) PowerShell
21 68 (11.11%) VMware Infrastructure
22 67 (10.95%) SharePoint
23 66 (10.78%) Windows Server 2012
24 65 (10.62%) LAN
25 63 (10.29%) Microsoft Certification
26 62 (10.13%) WAN
26 62 (10.13%) Citrix
27 54 (8.82%) SCCM
28 52 (8.50%) Python

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (10.95%) SharePoint
2 50 (8.17%) MS Exchange
3 26 (4.25%) Exchange Server 2010
4 20 (3.27%) Exchange Server 2013
5 16 (2.61%) Skype for Business
6 12 (1.96%) Apache
6 12 (1.96%) IIS
7 10 (1.63%) Tomcat
8 9 (1.47%) JBoss
9 5 (0.82%) Confluence
9 5 (0.82%) Elasticsearch
10 3 (0.49%) Exchange Server 2003
10 3 (0.49%) MQSeries
10 3 (0.49%) WebSphere
11 2 (0.33%) BizTalk Server
11 2 (0.33%) CMS
11 2 (0.33%) Exchange Server 2007
11 2 (0.33%) nginx
11 2 (0.33%) WebLogic
12 1 (0.16%) SAS
Applications
1 87 (14.22%) Microsoft Office
2 34 (5.56%) Microsoft Excel
3 18 (2.94%) Microsoft PowerPoint
4 4 (0.65%) MS Visio
5 3 (0.49%) FileZilla
6 1 (0.16%) Adobe Creative Suite
Business Applications
1 7 (1.14%) Dynamics CRM
2 3 (0.49%) Markit EDM
3 2 (0.33%) Elite 3E
4 1 (0.16%) Dynamics NAV
4 1 (0.16%) Eze OMS
4 1 (0.16%) Remedy ITSM
4 1 (0.16%) Salerio
Cloud Services
1 259 (42.32%) Office 365
2 128 (20.92%) Azure
3 51 (8.33%) AWS
4 30 (4.90%) Azure Active Directory
5 27 (4.41%) SaaS
6 25 (4.08%) G Suite
7 14 (2.29%) OneDrive
8 10 (1.63%) Power Platform
9 9 (1.47%) Mimecast
10 7 (1.14%) PaaS
11 6 (0.98%) GCP
12 5 (0.82%) IaaS
13 3 (0.49%) Cloud Computing
13 3 (0.49%) PowerApps
13 3 (0.49%) Serverless
14 2 (0.33%) CloudFront
14 2 (0.33%) Firebase
14 2 (0.33%) GitHub
14 2 (0.33%) Google Analytics
14 2 (0.33%) Yammer
Communications & Networking
1 94 (15.36%) Firewall
2 89 (14.54%) TCP/IP
3 70 (11.44%) DNS
4 65 (10.62%) LAN
5 62 (10.13%) WAN
6 51 (8.33%) DHCP
7 41 (6.70%) VoIP
8 40 (6.54%) Wireless
9 32 (5.23%) VPN
10 24 (3.92%) Skype
11 22 (3.59%) Wi-Fi
12 20 (3.27%) Wireshark
13 19 (3.10%) Internet
14 13 (2.12%) Cisco ASA
15 11 (1.80%) Remote Desktop
16 10 (1.63%) FTP
16 10 (1.63%) SAN
17 8 (1.31%) BGP
17 8 (1.31%) PBX
18 7 (1.14%) MPLS
Database & Business Intelligence
1 44 (7.19%) SQL Server
2 11 (1.80%) MySQL
3 9 (1.47%) NoSQL
3 9 (1.47%) SQL Server 2008
4 8 (1.31%) SQL Server 2012
5 7 (1.14%) MongoDB
5 7 (1.14%) Power BI
6 5 (0.82%) Big Data
6 5 (0.82%) Data Warehouse
6 5 (0.82%) SQL Server 2014
7 4 (0.65%) Amazon RDS
7 4 (0.65%) Relational Database
8 3 (0.49%) Azure SQL Database
8 3 (0.49%) QlikView
9 2 (0.33%) DB2
9 2 (0.33%) Electronic Patient Records
9 2 (0.33%) Hadoop
9 2 (0.33%) KDB
9 2 (0.33%) SAP BW
9 2 (0.33%) SQL Server Integration Services
Development Applications
1 22 (3.59%) JIRA
2 11 (1.80%) Git (software)
3 9 (1.47%) Jenkins
4 2 (0.33%) Bitbucket
4 2 (0.33%) Charles Proxy
4 2 (0.33%) MSI
4 2 (0.33%) Vagrant
4 2 (0.33%) Visual Studio
4 2 (0.33%) Xcode
5 1 (0.16%) Bitbucket Server
5 1 (0.16%) Firebug
5 1 (0.16%) Octopus Deploy
5 1 (0.16%) Postman
5 1 (0.16%) Selenium
General
1 136 (22.22%) Finance
2 29 (4.74%) Banking
3 19 (3.10%) Telecoms
4 18 (2.94%) Back Office
4 18 (2.94%) Front Office
5 17 (2.78%) Legal
5 17 (2.78%) Retail
6 16 (2.61%) Law
7 9 (1.47%) Financial Institution
7 9 (1.47%) Investment Banking
8 7 (1.14%) Public Sector
9 6 (0.98%) Advertising
9 6 (0.98%) German Language
10 5 (0.82%) Games
10 5 (0.82%) Marketing
11 4 (0.65%) Pharmaceutical
12 3 (0.49%) French Language
13 1 (0.16%) Corporate Banking
13 1 (0.16%) Local Government
13 1 (0.16%) Prime Brokerage
Libraries, Frameworks & Software Standards
1 19 (3.10%) HTML
2 17 (2.78%) WebSockets
3 11 (1.80%) CSS
3 11 (1.80%) FIX Protocol
3 11 (1.80%) XML
4 10 (1.63%) HTML5
4 10 (1.63%) SailPoint
5 9 (1.47%) .NET
6 4 (0.65%) Elastic Stack
6 4 (0.65%) WebRTC
7 3 (0.49%) JSON
7 3 (0.49%) LAMP
7 3 (0.49%) React
7 3 (0.49%) REST
7 3 (0.49%) Web Services
7 3 (0.49%) XMPP
8 2 (0.33%) ASP.NET
8 2 (0.33%) LDAP
8 2 (0.33%) Middleware
8 2 (0.33%) Software Packaging
Miscellaneous
1 44 (7.19%) Analytical Skills
2 27 (4.41%) Video Conferencing
3 22 (3.59%) Self-Motivation
4 17 (2.78%) Data Centre
5 13 (2.12%) iPhone
6 12 (1.96%) Driving Licence
7 10 (1.63%) CMDB
7 10 (1.63%) Hedge funds
7 10 (1.63%) Replication
8 8 (1.31%) Algorithms
8 8 (1.31%) Client/Server
8 8 (1.31%) Equities
8 8 (1.31%) Management Information System
9 7 (1.14%) NHS
10 6 (0.98%) Fixed Income
10 6 (0.98%) Foreign Exchange (FX)
10 6 (0.98%) User Experience
11 5 (0.82%) Enterprise Storage
11 5 (0.82%) iPad
11 5 (0.82%) Smartphone
Operating Systems
1 411 (67.16%) Windows
2 176 (28.76%) Windows 10
3 152 (24.84%) Windows Server
4 110 (17.97%) Linux
5 97 (15.85%) Windows 7
6 66 (10.78%) Windows Server 2012
7 48 (7.84%) Windows Server 2016
8 42 (6.86%) Apple iOS
9 39 (6.37%) Windows Server 2008
10 33 (5.39%) Android
11 32 (5.23%) Mac OS X
12 31 (5.07%) Unix
13 25 (4.08%) Mac OS
14 13 (2.12%) Windows Server 2019
15 12 (1.96%) Red Hat Enterprise Linux
15 12 (1.96%) Windows XP
16 9 (1.47%) Ubuntu
17 7 (1.14%) Windows Server 2003
18 5 (0.82%) CentOS
18 5 (0.82%) Windows 8
Processes & Methodologies
1 110 (17.97%) Problem-Solving
2 85 (13.89%) ITIL
3 37 (6.05%) Infrastructure Engineering
4 34 (5.56%) Asset Management
5 28 (4.58%) Analytics
6 26 (4.25%) Time Management
7 24 (3.92%) Service Management
8 23 (3.76%) Computer Science
9 22 (3.59%) Break/Fix
9 22 (3.59%) DevOps
10 21 (3.43%) Cybersecurity
10 21 (3.43%) Fintech
10 21 (3.43%) Mentoring
10 21 (3.43%) Software Engineering
11 18 (2.94%) Information Security
11 18 (2.94%) Mobile Device Management
12 17 (2.78%) Service Delivery
13 15 (2.45%) ITSM
13 15 (2.45%) Migration
14 13 (2.12%) Incident Management
Programming Languages
1 103 (16.83%) SQL
2 69 (11.27%) PowerShell
3 52 (8.50%) Python
4 43 (7.03%) Bash Shell
5 38 (6.21%) Java
6 28 (4.58%) Perl
7 26 (4.25%) C#
8 25 (4.08%) JavaScript
9 13 (2.12%) C++
10 11 (1.80%) PHP
11 10 (1.63%) T-SQL
12 9 (1.47%) Shell Script
13 6 (0.98%) C
14 5 (0.82%) PHP 5
14 5 (0.82%) Ruby
15 4 (0.65%) VB
16 2 (0.33%) AppleScript
16 2 (0.33%) PL/SQL
16 2 (0.33%) VBA
17 1 (0.16%) VB.NET
Qualifications
1 63 (10.29%) Microsoft Certification
2 48 (7.84%) Cisco Certification
3 45 (7.35%) MCP
4 44 (7.19%) CCNA
5 41 (6.70%) MCSA
6 38 (6.21%) Degree
7 34 (5.56%) MCSE
8 18 (2.94%) CCNP
9 13 (2.12%) ITIL Certification
9 13 (2.12%) SC Cleared
9 13 (2.12%) Security Cleared
10 10 (1.63%) CISA
10 10 (1.63%) CISM
10 10 (1.63%) CISSP
10 10 (1.63%) CTC Cleared
11 9 (1.47%) MCITP
11 9 (1.47%) MCTS
12 7 (1.14%) A+ Certification
13 6 (0.98%) CCDP
13 6 (0.98%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 74 (12.09%) SLA
2 5 (0.82%) QA
3 2 (0.33%) GDPR
3 2 (0.33%) ISO/IEC 27001
4 1 (0.16%) PMO
4 1 (0.16%) Sarbanes-Oxley
System Software
1 255 (41.67%) Active Directory
2 68 (11.11%) VMware Infrastructure
3 36 (5.88%) Hyper-V
4 13 (2.12%) XenDesktop
5 11 (1.80%) vSphere
6 10 (1.63%) Virtual Servers
6 10 (1.63%) XenApp
7 9 (1.47%) Docker
7 9 (1.47%) Virtual Machines
8 8 (1.31%) VMware ESXi
9 5 (0.82%) BitLocker
9 5 (0.82%) Citrix Hypervisor
9 5 (0.82%) Firmware
9 5 (0.82%) Virtual Desktop
10 4 (0.65%) Microsoft App-V
10 4 (0.65%) Microsoft Virtual Server
11 3 (0.49%) Terminal Server
12 1 (0.16%) DFS Replication
12 1 (0.16%) NFS
12 1 (0.16%) VMware Workstation
Systems Management
1 54 (8.82%) SCCM
2 26 (4.25%) Microsoft Intune
3 13 (2.12%) Ansible
4 11 (1.80%) Jamf Pro
4 11 (1.80%) WSUS
5 10 (1.63%) Nessus
6 8 (1.31%) Kubernetes
7 7 (1.14%) SCOM
8 6 (0.98%) Kibana
8 6 (0.98%) Nagios
8 6 (0.98%) Puppet
8 6 (0.98%) Symantec Endpoint Protection
8 6 (0.98%) Terraform
9 5 (0.82%) Backup Exec
9 5 (0.82%) Control-M
10 4 (0.65%) Cisco CUCM
10 4 (0.65%) XenMobile
11 3 (0.49%) Grafana
11 3 (0.49%) Single Sign-On
12 2 (0.33%) AirWatch
Vendors
1 248 (40.52%) Microsoft
2 109 (17.81%) VMware
3 100 (16.34%) Cisco
4 62 (10.13%) Citrix
5 42 (6.86%) Apple
6 39 (6.37%) HP
7 27 (4.41%) Meraki
8 22 (3.59%) Dell
8 22 (3.59%) Google
9 20 (3.27%) Bloomberg
10 17 (2.78%) Reuters
11 15 (2.45%) ServiceNow
12 14 (2.29%) SolarWinds
12 14 (2.29%) Veeam
13 12 (1.96%) Splunk
14 11 (1.80%) Sun
15 10 (1.63%) ArcSight
15 10 (1.63%) Aveksa
15 10 (1.63%) CyberArk
15 10 (1.63%) Qualys