Period
to 18 October 2021

The median annual salary for a Support Engineer was £38,500 in advertised job vacancies in London during the 6 months to 18 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 281 214 168
Rank change year-on-year -67 -46 -24
Permanent jobs requiring a Support Engineer 656 298 1,175
As % of all permanent jobs advertised in London 1.30% 1.54% 2.15%
As % of the Job Titles category 1.46% 1.65% 2.26%
Number of salaries quoted 572 276 1,051
10th Percentile £27,500 £27,625 £25,000
25th Percentile £31,000 £32,500 £27,500
Median annual salary (50th Percentile) £38,500 £44,250 £35,000
Median % change year-on-year -12.99% +26.43% -
75th Percentile £52,500 £57,500 £50,000
90th Percentile £70,000 £70,625 £62,500
England median annual salary £32,500 £35,000 £32,500
% change year-on-year -7.14% +7.69% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 45,031 18,104 51,962
% of permanent IT jobs with a recognized job title 89.47% 93.51% 95.00%
Number of salaries quoted 30,951 15,348 42,772
10th Percentile £41,222 £41,250 £35,000
25th Percentile £52,500 £52,500 £46,250
Median annual salary (50th Percentile) £70,000 £67,500 £63,000
Median % change year-on-year +3.70% +7.14% +5.00%
75th Percentile £87,500 £85,000 £81,250
90th Percentile £105,000 £105,000 £97,500
England median annual salary £57,500 £55,000 £52,000
% change year-on-year +4.55% +5.77% +4.00%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

Salary distribution for jobs citing Support Engineer in London over the 6 months to 18 October 2021.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 18 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -19 111 £37,500 -16.67% 43
West London -33 62 £34,000 -26.49% 19
South London -13 35 £38,000 +14.29% 3
East London -21 9 £35,000 +9.38% 13
North London -13 4 £26,750 -28.67% 4
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 October 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Engineer in the job title.

1 383 (58.38%) Windows
2 262 (39.94%) Active Directory
3 247 (37.65%) Microsoft 365
4 243 (37.04%) Microsoft
5 189 (28.81%) Social Skills
6 156 (23.78%) Azure
7 150 (22.87%) Finance
8 145 (22.10%) Windows 10
9 134 (20.43%) Windows Server
10 115 (17.53%) SQL
11 108 (16.46%) Microsoft Office
12 106 (16.16%) VMware
13 104 (15.85%) ITIL
14 103 (15.70%) Problem-Solving
15 100 (15.24%) PowerShell
16 80 (12.20%) Firewall
17 78 (11.89%) Linux
18 76 (11.59%) TCP/IP
19 72 (10.98%) DNS
20 68 (10.37%) VPN
20 68 (10.37%) VMware Infrastructure
20 68 (10.37%) Microsoft Intune
21 66 (10.06%) Cisco
22 65 (9.91%) Apple
22 65 (9.91%) SCCM
23 60 (9.15%) Degree
24 58 (8.84%) Azure Active Directory
25 57 (8.69%) Citrix
26 55 (8.38%) DHCP
27 54 (8.23%) Windows 7

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (7.47%) SharePoint
2 47 (7.16%) MS Exchange
3 25 (3.81%) Exchange Server 2010
4 23 (3.51%) IIS
5 21 (3.20%) Exchange Server 2013
6 7 (1.07%) Exchange Server 2007
7 6 (0.91%) Blackberry Enterprise Server
8 5 (0.76%) Tomcat
9 4 (0.61%) Apache
9 4 (0.61%) Confluence
10 3 (0.46%) Skype for Business
11 2 (0.30%) Elasticsearch
11 2 (0.30%) nginx
11 2 (0.30%) WebSphere
11 2 (0.30%) WebSphere Application Server
11 2 (0.30%) WordPress
12 1 (0.15%) CMS
12 1 (0.15%) Jupyter
12 1 (0.15%) WebLogic
Applications
1 108 (16.46%) Microsoft Office
2 27 (4.12%) Microsoft Excel
3 16 (2.44%) Microsoft PowerPoint
4 1 (0.15%) Adobe Creative Suite
4 1 (0.15%) MS Visio
Business Applications
1 5 (0.76%) Dynamics NAV
2 3 (0.46%) Adobe Campaign
3 2 (0.30%) Carpe Diem
3 2 (0.30%) Dynamics AX
3 2 (0.30%) Dynamics CRM
3 2 (0.30%) Eikon
3 2 (0.30%) Oracle Applications
4 1 (0.15%) Elite 3E
4 1 (0.15%) Oracle EBS
4 1 (0.15%) Remedy ITSM
4 1 (0.15%) Summit
Cloud Services
1 247 (37.65%) Microsoft 365
2 156 (23.78%) Azure
3 58 (8.84%) Azure Active Directory
4 49 (7.47%) AWS
5 32 (4.88%) Google Workspace
6 30 (4.57%) SaaS
7 24 (3.66%) OneDrive
8 14 (2.13%) Mimecast
9 13 (1.98%) IaaS
10 12 (1.83%) GCP
10 12 (1.83%) PaaS
11 11 (1.68%) Power Platform
12 10 (1.52%) PowerApps
13 9 (1.37%) Slack
14 6 (0.91%) AWS CloudFormation
14 6 (0.91%) AWS Lambda
14 6 (0.91%) GitHub
14 6 (0.91%) Serverless
15 5 (0.76%) Amazon S3
15 5 (0.76%) Virtual Private Cloud
Communications & Networking
1 80 (12.20%) Firewall
2 76 (11.59%) TCP/IP
3 72 (10.98%) DNS
4 68 (10.37%) VPN
5 55 (8.38%) DHCP
6 35 (5.34%) WAN
7 32 (4.88%) LAN
8 24 (3.66%) Wi-Fi
9 21 (3.20%) SMTP
10 19 (2.90%) VoIP
11 17 (2.59%) Wireless
12 15 (2.29%) Cisco IOS
12 15 (2.29%) Network Security
13 14 (2.13%) VLAN
14 11 (1.68%) Broadband
14 11 (1.68%) MPLS
15 10 (1.52%) Remote Desktop
15 10 (1.52%) SSL
16 9 (1.37%) IPsec
17 8 (1.22%) Telnet
Database & Business Intelligence
1 54 (8.23%) SQL Server
2 15 (2.29%) MySQL
3 13 (1.98%) Relational Database
4 8 (1.22%) RDBMS
5 6 (0.91%) Amazon RDS
5 6 (0.91%) Oracle Database
6 5 (0.76%) PostgreSQL
7 4 (0.61%) Oracle Database 11g
8 3 (0.46%) SQL Server Reporting Services
9 2 (0.30%) Crystal Reports
9 2 (0.30%) Data Mart
9 2 (0.30%) MongoDB
9 2 (0.30%) Neo4j
9 2 (0.30%) Oracle Database 12c
9 2 (0.30%) Redis
9 2 (0.30%) SQL Server Analysis Services
10 1 (0.15%) ArangoDB
10 1 (0.15%) Blockchain
10 1 (0.15%) HBase
10 1 (0.15%) Power BI
Development Applications
1 17 (2.59%) JIRA
2 7 (1.07%) WinDbg
3 4 (0.61%) Browser DevTools
4 2 (0.30%) Firebug
4 2 (0.30%) Oracle APEX
4 2 (0.30%) Oracle Forms
5 1 (0.15%) Android Studio
5 1 (0.15%) CircleCI
5 1 (0.15%) Eclipse
5 1 (0.15%) Git (software)
5 1 (0.15%) git-flow
5 1 (0.15%) GitLab
5 1 (0.15%) Jenkins
5 1 (0.15%) SQL Server Management Studio (SSMS)
5 1 (0.15%) Subversion
5 1 (0.15%) Visual Studio
5 1 (0.15%) Xcode
General
1 189 (28.81%) Social Skills
2 150 (22.87%) Finance
3 41 (6.25%) Banking
4 34 (5.18%) Analytical Skills
5 24 (3.66%) Legal
6 18 (2.74%) Front Office
6 18 (2.74%) Organisational Skills
7 17 (2.59%) Retail
8 15 (2.29%) Law
9 14 (2.13%) Investment Banking
10 13 (1.98%) Inclusion and Diversity
10 13 (1.98%) Telecoms
11 11 (1.68%) Financial Institution
12 9 (1.37%) Back Office
12 9 (1.37%) Billing
13 7 (1.07%) Presentation Skills
14 6 (0.91%) Public Sector
15 5 (0.76%) French Language
15 5 (0.76%) Marketing
16 4 (0.61%) Advertising
Libraries, Frameworks & Software Standards
1 21 (3.20%) XML
2 15 (2.29%) .NET
3 13 (1.98%) FIX Protocol
4 10 (1.52%) Web Services
5 6 (0.91%) CSS
5 6 (0.91%) Node.js
6 5 (0.76%) HTML
7 4 (0.61%) COM
7 4 (0.61%) JPA
7 4 (0.61%) RESTful
8 3 (0.46%) JSON
8 3 (0.46%) OAuth
8 3 (0.46%) React
8 3 (0.46%) REST
8 3 (0.46%) SOAP
8 3 (0.46%) YAML
9 2 (0.30%) AngularJS
9 2 (0.30%) GraphQL
9 2 (0.30%) HEVC
9 2 (0.30%) WebRTC
Miscellaneous
1 40 (6.10%) Hedge funds
2 25 (3.81%) Video Conferencing
3 22 (3.35%) Management Information System
4 18 (2.74%) Smartphone
4 18 (2.74%) User Experience
5 15 (2.29%) Data Centre
6 11 (1.68%) Blackberry
6 11 (1.68%) Foreign Exchange (FX)
6 11 (1.68%) Self-Motivation
6 11 (1.68%) Social Media
7 10 (1.52%) Driving Licence
7 10 (1.52%) Fixed Income
8 9 (1.37%) Fat Client
8 9 (1.37%) iPad
8 9 (1.37%) Thin Client
9 8 (1.22%) EPoS
9 8 (1.22%) Handset
9 8 (1.22%) iPhone
9 8 (1.22%) Linux Command Line
10 6 (0.91%) Cloud Native
Operating Systems
1 383 (58.38%) Windows
2 145 (22.10%) Windows 10
3 134 (20.43%) Windows Server
4 78 (11.89%) Linux
5 54 (8.23%) Windows 7
6 44 (6.71%) Mac OS
7 36 (5.49%) Windows Server 2012
8 28 (4.27%) Unix
9 27 (4.12%) Windows Server 2016
10 23 (3.51%) Windows Server 2019
11 22 (3.35%) Android
12 16 (2.44%) Apple iOS
13 13 (1.98%) Windows Server 2008
14 10 (1.52%) Mac OS X
15 9 (1.37%) Windows 8
16 7 (1.07%) Red Hat Enterprise Linux
17 3 (0.46%) Windows XP
18 1 (0.15%) Ubuntu
18 1 (0.15%) Windows Phone
Processes & Methodologies
1 104 (15.85%) ITIL
2 103 (15.70%) Problem-Solving
3 44 (6.71%) DevOps
4 43 (6.55%) Infrastructure Engineering
5 34 (5.18%) Service Delivery
6 33 (5.03%) Asset Management
7 29 (4.42%) Incident Management
8 27 (4.12%) Computer Science
8 27 (4.12%) Fintech
9 26 (3.96%) ITSM
10 25 (3.81%) Agile Software Development
11 23 (3.51%) Cybersecurity
11 23 (3.51%) Time Management
12 22 (3.35%) Migration
13 21 (3.20%) Mentoring
13 21 (3.20%) Root Cause Analysis
14 20 (3.05%) Analytics
15 18 (2.74%) Service Management
16 17 (2.59%) Decision-Making
17 16 (2.44%) Data Analytics
Programming Languages
1 115 (17.53%) SQL
2 100 (15.24%) PowerShell
3 45 (6.86%) Python
4 44 (6.71%) Java
5 20 (3.05%) C#
6 17 (2.59%) JavaScript
7 15 (2.29%) Bash Shell
7 15 (2.29%) Perl
8 11 (1.68%) T-SQL
9 9 (1.37%) Shell Script
10 8 (1.22%) C++
10 8 (1.22%) VBScript
11 6 (0.91%) PHP
12 4 (0.61%) C
13 3 (0.46%) SOQL
13 3 (0.46%) TypeScript
14 2 (0.30%) Java 8
14 2 (0.30%) PL/SQL
15 1 (0.15%) Ruby
15 1 (0.15%) VBA
Qualifications
1 60 (9.15%) Degree
2 44 (6.71%) Cisco Certification
3 34 (5.18%) CCNA
4 32 (4.88%) Microsoft Certification
5 21 (3.20%) MCSA
6 14 (2.13%) CCNP
7 13 (1.98%) DBS Check
8 10 (1.52%) MCP
9 9 (1.37%) CISSP
9 9 (1.37%) MCSE
10 8 (1.22%) CEH
11 7 (1.07%) ITIL Certification
12 6 (0.91%) Computer Science Degree
12 6 (0.91%) ITIL Foundation Certificate
12 6 (0.91%) MCDST
12 6 (0.91%) MCITP
13 5 (0.76%) CCDP
13 5 (0.76%) CCIE
14 4 (0.61%) Security Cleared
15 3 (0.46%) NVQ Level 4
Quality Assurance & Compliance
1 40 (6.10%) SLA
2 10 (1.52%) ISO/IEC 27001
3 5 (0.76%) QA
4 4 (0.61%) GDPR
5 2 (0.30%) HL7
5 2 (0.30%) PMO
6 1 (0.15%) Cyber Essentials
6 1 (0.15%) PCI DSS
System Software
1 262 (39.94%) Active Directory
2 68 (10.37%) VMware Infrastructure
3 18 (2.74%) Virtual Desktop
3 18 (2.74%) Virtual Servers
4 16 (2.44%) vSphere
5 11 (1.68%) Terminal Services
5 11 (1.68%) VMware Server
6 9 (1.37%) Virtual Machines
7 8 (1.22%) Citrix Hypervisor
8 7 (1.07%) Hyper-V
9 5 (0.76%) VMware ESXi
10 4 (0.61%) Microsoft Virtual Server
11 3 (0.46%) Docker
11 3 (0.46%) XenApp
12 2 (0.30%) Terminal Server
13 1 (0.15%) Firmware
13 1 (0.15%) MetaFrame
13 1 (0.15%) Veritas Cluster Server
13 1 (0.15%) VMware Workstation
13 1 (0.15%) XenDesktop
Systems Management
1 68 (10.37%) Microsoft Intune
2 65 (9.91%) SCCM
3 17 (2.59%) Jamf Pro
4 14 (2.13%) Kubernetes
5 11 (1.68%) Single Sign-On
6 10 (1.52%) Ansible
7 9 (1.37%) SCOM
8 8 (1.22%) Cisco CUCM
9 7 (1.07%) Perfmon
9 7 (1.07%) PowerCLI
9 7 (1.07%) Puppet
10 6 (0.91%) Icinga
10 6 (0.91%) Nagios
10 6 (0.91%) Opscode Chef
11 5 (0.76%) ServiceCenter
12 4 (0.61%) Salt
13 3 (0.46%) Terraform
14 2 (0.30%) Grafana
14 2 (0.30%) McAfee ePO
14 2 (0.30%) Prometheus
Vendors
1 243 (37.04%) Microsoft
2 106 (16.16%) VMware
3 66 (10.06%) Cisco
4 65 (9.91%) Apple
5 57 (8.69%) Citrix
6 35 (5.34%) Bloomberg
7 30 (4.57%) HP
8 26 (3.96%) ServiceNow
9 22 (3.35%) Oracle
9 22 (3.35%) Reuters
10 19 (2.90%) Google
11 12 (1.83%) Dell
12 11 (1.68%) Salesforce.com
13 9 (1.37%) Adobe
13 9 (1.37%) Meraki
13 9 (1.37%) Remedy
14 8 (1.22%) Red Hat
14 8 (1.22%) SolarWinds
14 8 (1.22%) Veeam
15 7 (1.07%) Juniper