Period
to 14 December 2018

The median annual salary for a Support Engineer was £35,000 in advertised job vacancies in London during the 6 months to 14 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 130 193 184
Rank change year-on-year +63 -9 -29
Permanent jobs requiring a Support Engineer 1,701 1,393 1,411
As % of all permanent IT jobs advertised in London 2.56% 1.88% 1.90%
As % of the Job Titles category 2.69% 1.98% 1.98%
Number of salaries quoted 1,524 1,290 1,299
London median annual salary £35,000 £35,000 £35,000
10th Percentile £25,000 £24,500 £24,500
90th Percentile £60,000 £61,250 £60,000
England median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 63,317 70,211 71,355
% of permanent IT jobs with a recognized job title 95.34% 94.78% 96.06%
Number of salaries quoted 51,907 55,683 61,388
London median annual salary £61,000 £60,000 £57,500
Median salary % change year-on-year +1.67% +4.35% +4.55%
10th Percentile £33,750 £33,750 £32,500
90th Percentile £95,000 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Support Engineer in London over the 6 months to 14 December 2018.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +21 378 £36,000 +1.41% 58
West London +7 90 £33,000 +1.54% 16
South London 0 87 £31,500 +5.00% 9
East London -10 37 £31,000 -4.62% 9
North London +12 19 £43,000 +56.36% 4
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 14 December 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Engineer in the job title.

1 1,065 (62.61%) Windows
2 743 (43.68%) Active Directory
3 643 (37.80%) Microsoft
4 500 (29.39%) Windows Server
5 488 (28.69%) Office 365
6 432 (25.40%) Finance
7 391 (22.99%) ITIL
8 368 (21.63%) Windows 10
9 360 (21.16%) SQL
10 337 (19.81%) Microsoft Office
11 323 (18.99%) Windows 7
12 279 (16.40%) VMware
13 277 (16.28%) MS Exchange
14 264 (15.52%) Firewall
15 262 (15.40%) Linux
16 250 (14.70%) Cisco
17 245 (14.40%) DNS
18 234 (13.76%) Windows Server 2008
19 221 (12.99%) Citrix
20 219 (12.87%) Windows Server 2012
20 219 (12.87%) Problem-Solving
21 217 (12.76%) TCP/IP
22 214 (12.58%) PowerShell
23 207 (12.17%) Microsoft Azure
24 206 (12.11%) SCCM
25 188 (11.05%) Banking
26 180 (10.58%) DHCP
27 178 (10.46%) Degree
28 174 (10.23%) SQL Server
29 172 (10.11%) Java

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 277 (16.28%) MS Exchange
2 115 (6.76%) Apache
3 111 (6.53%) Exchange Server 2010
4 98 (5.76%) Tomcat
5 91 (5.35%) SharePoint
6 79 (4.64%) Exchange Server 2013
7 63 (3.70%) Skype for Business
8 60 (3.53%) Exchange Server 2007
9 44 (2.59%) IIS
10 31 (1.82%) JBoss
11 30 (1.76%) CMS
12 23 (1.35%) nginx
13 19 (1.12%) Elasticsearch
13 19 (1.12%) Oracle SOA Suite
14 17 (1.00%) Apache Solr
15 11 (0.65%) BizTalk Server
15 11 (0.65%) Confluence
15 11 (0.65%) WebSphere
16 10 (0.59%) IBM Notes
16 10 (0.59%) WordPress
Applications
1 337 (19.81%) Microsoft Office
2 43 (2.53%) Microsoft Excel
3 18 (1.06%) Microsoft PowerPoint
4 4 (0.24%) Adobe Creative Suite
5 2 (0.12%) Acrobat
6 1 (0.059%) Adobe After Effects
6 1 (0.059%) Adobe Premiere
6 1 (0.059%) Autodesk Flame
6 1 (0.059%) Houdini
6 1 (0.059%) Maya
6 1 (0.059%) NUKE
6 1 (0.059%) Photoshop
Business Applications
1 45 (2.65%) thinkFolio
2 24 (1.41%) Dynamics CRM
3 9 (0.53%) Maximo
3 9 (0.53%) Remedy ITSM
4 8 (0.47%) Concordance
4 8 (0.47%) Front Arena
4 8 (0.47%) Markit EDM
4 8 (0.47%) Relativity
5 6 (0.35%) Eagle PACE
5 6 (0.35%) Misys Midas
6 5 (0.29%) Eikon
7 4 (0.24%) IBM Operational Decision Manager
7 4 (0.24%) Salesforce.com CRM
8 3 (0.18%) MetaTrader
9 2 (0.12%) Carpe Diem
9 2 (0.12%) SystmOne
10 1 (0.059%) Distributed Ledger
Cloud Services
1 488 (28.69%) Office 365
2 207 (12.17%) Microsoft Azure
3 142 (8.35%) Amazon AWS
4 91 (5.35%) SaaS
5 40 (2.35%) Mimecast
6 39 (2.29%) G Suite
7 17 (1.00%) Google Cloud Platform
7 17 (1.00%) IaaS
8 14 (0.82%) Azure Active Directory
9 13 (0.76%) Cloud Computing
10 12 (0.71%) AWS CloudFormation
10 12 (0.71%) Oracle Service Cloud
11 11 (0.65%) Adobe Creative Cloud
12 8 (0.47%) Amazon EC2
12 8 (0.47%) Amazon S3
12 8 (0.47%) OneDrive
13 7 (0.41%) CloudFront
13 7 (0.41%) Virtual Private Cloud
14 5 (0.29%) Amazon CloudWatch
14 5 (0.29%) Slack
Communications & Networking
1 264 (15.52%) Firewall
2 245 (14.40%) DNS
3 217 (12.76%) TCP/IP
4 180 (10.58%) DHCP
5 163 (9.58%) LAN
6 162 (9.52%) WAN
7 100 (5.88%) VoIP
8 98 (5.76%) VPN
9 79 (4.64%) Internet
10 66 (3.88%) Wireless
11 63 (3.70%) SAN
12 61 (3.59%) VLAN
13 50 (2.94%) Skype
14 47 (2.76%) HTTP
15 40 (2.35%) SSL
16 36 (2.12%) FIX Connectivity
16 36 (2.12%) Wi-Fi
17 35 (2.06%) Cisco ASA
18 31 (1.82%) Remote Desktop
19 27 (1.59%) NetScaler
Database & Business Intelligence
1 174 (10.23%) SQL Server
2 75 (4.41%) MySQL
3 29 (1.70%) Relational Database
4 26 (1.53%) Amazon RDS
5 22 (1.29%) PostgreSQL
6 20 (1.18%) SQL Server 2016
7 13 (0.76%) Oracle Database
7 13 (0.76%) SQL Server 2008
7 13 (0.76%) SQL Server 2012
8 11 (0.65%) MongoDB
9 10 (0.59%) SQL Server 2014
10 8 (0.47%) Big Data
10 8 (0.47%) SQL Server Reporting Services
11 7 (0.41%) Data Warehouse
12 5 (0.29%) Hadoop
12 5 (0.29%) NoSQL
13 4 (0.24%) Blockchain
13 4 (0.24%) BusinessObjects
13 4 (0.24%) RDBMS
13 4 (0.24%) solidDB
Development Applications
1 54 (3.17%) JIRA
2 34 (2.00%) Git (software)
3 32 (1.88%) Jenkins
4 24 (1.41%) MSI
5 15 (0.88%) Maven
5 15 (0.88%) Team Foundation Server
6 11 (0.65%) Atlassian Bamboo
7 7 (0.41%) Eclipse
7 7 (0.41%) IntelliJ
7 7 (0.41%) NetBeans
7 7 (0.41%) PEAR
7 7 (0.41%) Vagrant
8 6 (0.35%) Hudson
9 5 (0.29%) MSBuild
9 5 (0.29%) Octopus Deploy
9 5 (0.29%) TeamCity
9 5 (0.29%) WinDbg
10 4 (0.24%) Visual Studio
10 4 (0.24%) Visual Studio Team System
11 3 (0.18%) Redmine
General
1 432 (25.40%) Finance
2 188 (11.05%) Banking
3 103 (6.06%) Investment Banking
4 100 (5.88%) Front Office
5 73 (4.29%) Telecoms
6 53 (3.12%) French Language
7 37 (2.18%) German Language
7 37 (2.18%) Italian Language
8 34 (2.00%) Spanish Language
9 33 (1.94%) Legal
9 33 (1.94%) Retail
10 32 (1.88%) Advertising
11 30 (1.76%) Law
12 22 (1.29%) Marketing
13 18 (1.06%) Games
14 16 (0.94%) Publishing
15 12 (0.71%) Manufacturing
16 11 (0.65%) Back Office
17 5 (0.29%) Military
18 4 (0.24%) Electronics
Libraries, Frameworks & Software Standards
1 93 (5.47%) FIX Protocol
2 70 (4.12%) Web Services
3 50 (2.94%) .NET
4 39 (2.29%) XML
5 29 (1.70%) Software Packaging
6 28 (1.65%) HTML
7 25 (1.47%) LAMP
8 21 (1.23%) JSON
9 20 (1.18%) LDAP
10 16 (0.94%) CSS
11 15 (0.88%) REST
11 15 (0.88%) SOAP
12 12 (0.71%) J2EE
13 11 (0.65%) LEMP Stack
13 11 (0.65%) Spring
14 10 (0.59%) RESTful
15 8 (0.47%) Middleware
16 7 (0.41%) Java EE
16 7 (0.41%) Java SE
16 7 (0.41%) jQuery
Miscellaneous
1 126 (7.41%) Analytical Skills
2 102 (6.00%) Hedge funds
3 99 (5.82%) Foreign Exchange (FX)
4 92 (5.41%) Equities
5 86 (5.06%) Fixed Income
5 86 (5.06%) Self-Motivation
6 80 (4.70%) Derivative
7 61 (3.59%) Fintech
8 60 (3.53%) Video Conferencing
9 53 (3.12%) Data Centre
10 46 (2.70%) Driving Licence
11 35 (2.06%) Management Information System
12 29 (1.70%) Enterprise Software
12 29 (1.70%) Linux Command Line
13 27 (1.59%) Fat Client
13 27 (1.59%) Thin Client
14 26 (1.53%) Blackberry
15 23 (1.35%) iPhone
16 21 (1.23%) Clustering
17 14 (0.82%) User Experience
Operating Systems
1 1,065 (62.61%) Windows
2 500 (29.39%) Windows Server
3 368 (21.63%) Windows 10
4 323 (18.99%) Windows 7
5 262 (15.40%) Linux
6 234 (13.76%) Windows Server 2008
7 219 (12.87%) Windows Server 2012
8 143 (8.41%) Unix
9 88 (5.17%) Mac OS X
10 85 (5.00%) Windows 8
11 70 (4.12%) Android
12 68 (4.00%) Apple iOS
13 43 (2.53%) Mac OS
14 38 (2.23%) Red Hat Enterprise Linux
15 37 (2.18%) CentOS
16 26 (1.53%) Solaris
17 18 (1.06%) Windows Server 2003
18 17 (1.00%) Windows XP
19 16 (0.94%) Ubuntu
20 12 (0.71%) AIX
Processes & Methodologies
1 391 (22.99%) ITIL
2 219 (12.87%) Problem-Solving
3 142 (8.35%) Infrastructure Engineering
4 119 (7.00%) Computer Science
5 116 (6.82%) Asset Management
6 93 (5.47%) Root Cause Analysis
7 84 (4.94%) DevOps
8 83 (4.88%) Service Management
9 63 (3.70%) Wealth Management
10 62 (3.64%) Investment Management
11 60 (3.53%) Problem Management
12 54 (3.17%) Cybersecurity
13 53 (3.12%) Incident Management
14 52 (3.06%) Project Management
14 52 (3.06%) Time Management
15 46 (2.70%) CRM
16 44 (2.59%) Agile Software Development
17 42 (2.47%) Service Delivery
18 41 (2.41%) Change Management
18 41 (2.41%) Migration
Programming Languages
1 360 (21.16%) SQL
2 214 (12.58%) PowerShell
3 172 (10.11%) Java
4 159 (9.35%) Python
5 132 (7.76%) Perl
6 127 (7.47%) Bash Shell
7 90 (5.29%) C++
8 87 (5.11%) C#
9 57 (3.35%) Bourne shell
9 57 (3.35%) Korn
10 56 (3.29%) Ruby
11 32 (1.88%) Shell Script
12 26 (1.53%) VB
13 18 (1.06%) PHP
14 15 (0.88%) T-SQL
15 14 (0.82%) JavaScript
15 14 (0.82%) VBScript
16 10 (0.59%) R
17 9 (0.53%) C
18 4 (0.24%) VB.NET
Qualifications
1 178 (10.46%) Degree
2 159 (9.35%) Microsoft Certification
3 121 (7.11%) Cisco Certification
4 111 (6.53%) MCSE
5 82 (4.82%) CCNA
6 70 (4.12%) CCNP
7 62 (3.64%) MCP
8 47 (2.76%) Computer Science Degree
9 40 (2.35%) MCSA
10 20 (1.18%) ITIL Certification
11 19 (1.12%) Security Cleared
12 15 (0.88%) CCIE
13 13 (0.76%) VMware Certified Professional (VCP)
14 12 (0.71%) A+ Certification
15 11 (0.65%) DBS Check
15 11 (0.65%) JNCIS
16 10 (0.59%) SC Cleared
17 9 (0.53%) CCIE Collaboration
17 9 (0.53%) HNC
17 9 (0.53%) HND
Quality Assurance & Compliance
1 133 (7.82%) SLA
2 36 (2.12%) GDPR
3 27 (1.59%) ISO/IEC 27001
4 26 (1.53%) QA
5 21 (1.23%) Cyber Essentials
5 21 (1.23%) HIPAA
6 6 (0.35%) Data Quality
7 3 (0.18%) COBIT
7 3 (0.18%) PCI DSS
7 3 (0.18%) PMO
8 1 (0.059%) Cyber Essentials PLUS
8 1 (0.059%) ISO 9001
System Software
1 743 (43.68%) Active Directory
2 166 (9.76%) VMware Infrastructure
3 91 (5.35%) Hyper-V
4 69 (4.06%) vSphere
5 60 (3.53%) XenApp
6 38 (2.23%) XenDesktop
7 27 (1.59%) Microsoft App-V
8 19 (1.12%) Terminal Services
8 19 (1.12%) VMware ESXi
9 17 (1.00%) Virtual Machines
10 15 (0.88%) XenServer
11 10 (0.59%) Docker
11 10 (0.59%) Virtual Servers
11 10 (0.59%) VMware Workstation
12 9 (0.53%) Virtual Desktop
13 6 (0.35%) Firmware
13 6 (0.35%) KVM
14 5 (0.29%) Microsoft Virtual Server
14 5 (0.29%) Terminal Server
14 5 (0.29%) VirtualBox
Systems Management
1 206 (12.11%) SCCM
2 81 (4.76%) Ansible
3 67 (3.94%) Backup Exec
4 66 (3.88%) Opscode Chef
5 65 (3.82%) Puppet
6 35 (2.06%) SCOM
7 32 (1.88%) Nagios
8 19 (1.12%) WSUS
9 18 (1.06%) AirWatch
10 14 (0.82%) Salt
11 13 (0.76%) Cisco CUCM
11 13 (0.76%) Jamf Pro
12 12 (0.71%) Kubernetes
12 12 (0.71%) Microsoft Intune
13 11 (0.65%) ZABBIX
14 9 (0.53%) Cisco UCCE
14 9 (0.53%) Cisco UCCX
14 9 (0.53%) Terraform
15 8 (0.47%) EMC NetWorker
15 8 (0.47%) Icinga
Vendors
1 643 (37.80%) Microsoft
2 279 (16.40%) VMware
3 250 (14.70%) Cisco
4 221 (12.99%) Citrix
5 103 (6.06%) Oracle
6 91 (5.35%) Bloomberg
6 91 (5.35%) Reuters
7 89 (5.23%) Apple
7 89 (5.23%) HP
8 53 (3.12%) Red Hat
9 50 (2.94%) Google
9 50 (2.94%) Tradeweb
10 49 (2.88%) FXall
11 45 (2.65%) Dell
12 43 (2.53%) MarketAxess
12 43 (2.53%) Splunk
13 41 (2.41%) ServiceNow
14 40 (2.35%) Juniper
14 40 (2.35%) NetApp
15 36 (2.12%) Veeam