Period
to 16 January 2018

The median annual salary for a Support Engineer was £36,000 in advertised job vacancies in London during the 6 months to 16 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 171 186 146
Rank change year-on-year +15 -40 -9
Permanent jobs requiring a Support Engineer 1,365 1,307 1,985
As % of all permanent IT jobs advertised in London 1.94% 1.85% 2.35%
As % of the Job Titles category 2.05% 1.93% 2.44%
Number of salaries quoted 1,249 1,203 1,816
London median annual salary £36,000 £34,000 £35,000
Median salary % change year-on-year +5.88% -2.86% -
10th Percentile £24,500 £24,000 £22,500
90th Percentile £60,000 £60,000 £57,500
England median annual salary £31,500 £32,000 £31,500
% change year-on-year -1.56% +1.59% +1.61%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,676 67,687 81,269
% of permanent IT jobs with a recognized job title 94.92% 95.91% 96.20%
Number of salaries quoted 53,992 57,953 69,386
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,750 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Support Engineer in London over the 6 months to 16 January 2018.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London 0 331 £37,227 +6.39% 59
West London +12 102 £32,500 - 37
South London +14 61 £29,500 +7.27% 4
East London +2 52 £32,500 +12.07% 19
North London -15 22 £26,000 -20.00% 3
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 16 January 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Support Engineer in the job title.

1 866 (63.44%) Windows
2 637 (46.67%) Active Directory
3 551 (40.37%) Microsoft
4 409 (29.96%) Finance
5 373 (27.33%) Windows Server
6 341 (24.98%) Office 365
7 278 (20.37%) Windows 7
8 276 (20.22%) Microsoft Office
9 272 (19.93%) Windows 10
10 262 (19.19%) ITIL
11 258 (18.90%) VMware
12 255 (18.68%) Linux
13 240 (17.58%) Citrix
14 227 (16.63%) DNS
14 227 (16.63%) Firewall
15 221 (16.19%) SQL
16 219 (16.04%) Cisco
17 212 (15.53%) MS Exchange
18 211 (15.46%) TCP/IP
19 184 (13.48%) Microsoft Certification
20 179 (13.11%) DHCP
21 171 (12.53%) Windows Server 2012
22 158 (11.58%) VMware Infrastructure
23 157 (11.50%) Windows Server 2008
24 139 (10.18%) LAN
25 136 (9.96%) PowerShell
26 135 (9.89%) Java
26 135 (9.89%) Degree
27 131 (9.60%) SCCM
28 122 (8.94%) SLA

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 212 (15.53%) MS Exchange
2 75 (5.49%) SharePoint
3 57 (4.18%) Exchange Server 2010
4 50 (3.66%) Exchange Server 2013
5 47 (3.44%) IIS
6 43 (3.15%) Skype for Business
7 38 (2.78%) Exchange Server 2007
8 36 (2.64%) Apache
9 30 (2.20%) Tomcat
10 29 (2.12%) WebSphere
11 23 (1.68%) CMS
12 19 (1.39%) Exchange Server 2003
13 17 (1.25%) Blackberry Enterprise Server
14 16 (1.17%) WebLogic
15 13 (0.95%) Confluence
16 9 (0.66%) WordPress
17 8 (0.59%) JBoss
17 8 (0.59%) MQSeries
18 7 (0.51%) Drupal
18 7 (0.51%) Sitecore CMS
Applications
1 276 (20.22%) Microsoft Office
2 24 (1.76%) Microsoft Excel
3 5 (0.37%) Microsoft PowerPoint
4 2 (0.15%) Adobe Illustrator
4 2 (0.15%) HipChat
4 2 (0.15%) Maya
4 2 (0.15%) MS Visio
4 2 (0.15%) Photoshop
5 1 (0.073%) Acrobat
5 1 (0.073%) Adobe Creative Suite
5 1 (0.073%) Final Cut Pro
5 1 (0.073%) Spreadsheet
Business Applications
1 8 (0.59%) Eikon
2 5 (0.37%) iTrent
2 5 (0.37%) Remedy ITSM
2 5 (0.37%) Unit4 Business World
3 4 (0.29%) Dynamics CRM
4 2 (0.15%) Dynamics NAV
4 2 (0.15%) Magento
4 2 (0.15%) RMDS
4 2 (0.15%) SAP Hybris
4 2 (0.15%) Summit
5 1 (0.073%) MetaTrader
5 1 (0.073%) Oracle EBS
5 1 (0.073%) Temenos T24
Cloud Services
1 341 (24.98%) Office 365
2 89 (6.52%) Amazon AWS
3 86 (6.30%) Microsoft Azure
4 30 (2.20%) G Suite
5 23 (1.68%) SaaS
6 13 (0.95%) Mimecast
7 12 (0.88%) Azure Active Directory
7 12 (0.88%) OneDrive
7 12 (0.88%) OpenShift
8 9 (0.66%) Slack
9 7 (0.51%) Amazon CloudWatch
10 5 (0.37%) Adobe Creative Cloud
10 5 (0.37%) IaaS
10 5 (0.37%) Trello
11 4 (0.29%) Amazon EC2
11 4 (0.29%) Amazon S3
11 4 (0.29%) CloudFront
12 3 (0.22%) AWS CloudFormation
12 3 (0.22%) PaaS
12 3 (0.22%) Virtual Private Cloud
Communications & Networking
1 227 (16.63%) DNS
1 227 (16.63%) Firewall
2 211 (15.46%) TCP/IP
3 179 (13.11%) DHCP
4 139 (10.18%) LAN
5 120 (8.79%) WAN
6 102 (7.47%) VPN
7 82 (6.01%) VoIP
8 68 (4.98%) Wireless
9 63 (4.62%) Internet
10 62 (4.54%) SAN
11 46 (3.37%) VLAN
12 43 (3.15%) MPLS
13 36 (2.64%) BGP
14 30 (2.20%) OSPF
14 30 (2.20%) Skype
15 24 (1.76%) Remote Desktop
16 23 (1.68%) SSL
16 23 (1.68%) Wi-Fi
17 20 (1.47%) Cisco ASA
Database & Business Intelligence
1 96 (7.03%) SQL Server
2 50 (3.66%) MySQL
3 44 (3.22%) Relational Database
4 17 (1.25%) RDBMS
5 15 (1.10%) Apache Cassandra
6 11 (0.81%) Big Data
7 10 (0.73%) Amazon RDS
7 10 (0.73%) Hadoop
7 10 (0.73%) Oracle Database
8 9 (0.66%) MongoDB
8 9 (0.66%) PostgreSQL
8 9 (0.66%) SQL Server 2008
9 8 (0.59%) Redis
9 8 (0.59%) SQL Server 2014
10 7 (0.51%) SQL Server Reporting Services
11 6 (0.44%) Blockchain
11 6 (0.44%) Data Warehouse
11 6 (0.44%) SQL Server Analysis Services
12 5 (0.37%) MariaDB
12 5 (0.37%) SQL Server 2012
Development Applications
1 38 (2.78%) JIRA
2 28 (2.05%) MSI
3 12 (0.88%) Visual Studio
4 10 (0.73%) Team Foundation Server
5 9 (0.66%) Git (software)
5 9 (0.66%) Hudson
6 7 (0.51%) Atlassian Bamboo
6 7 (0.51%) Maven
6 7 (0.51%) MSBuild
6 7 (0.51%) Octopus Deploy
6 7 (0.51%) TeamCity
7 5 (0.37%) Ant
8 4 (0.29%) Jenkins
8 4 (0.29%) Subversion
9 3 (0.22%) Bitbucket
9 3 (0.22%) Sonatype Nexus
10 1 (0.073%) Android Studio
10 1 (0.073%) Firebug
10 1 (0.073%) Visual Studio Team System
10 1 (0.073%) WinDbg
General
1 409 (29.96%) Finance
2 119 (8.72%) Banking
3 81 (5.93%) Telecoms
4 62 (4.54%) Advertising
5 52 (3.81%) Front Office
6 38 (2.78%) Retail
7 34 (2.49%) Financial Institution
8 28 (2.05%) Investment Banking
9 22 (1.61%) Law
10 19 (1.39%) French Language
11 14 (1.03%) Legal
11 14 (1.03%) Publishing
12 11 (0.81%) Manufacturing
12 11 (0.81%) Marketing
13 9 (0.66%) Back Office
14 8 (0.59%) Electronics
15 6 (0.44%) Games
15 6 (0.44%) Italian Language
16 4 (0.29%) Music Industry
17 3 (0.22%) Retail Banking
Libraries, Frameworks & Software Standards
1 48 (3.52%) XML
2 44 (3.22%) .NET
3 38 (2.78%) HTML
4 35 (2.56%) Software Packaging
5 32 (2.34%) FIX Protocol
6 31 (2.27%) CSS
7 26 (1.90%) JSON
8 22 (1.61%) AngularJS
9 20 (1.47%) J2EE
9 20 (1.47%) Java EE
9 20 (1.47%) Spring
9 20 (1.47%) Web Services
10 17 (1.25%) JMS
11 14 (1.03%) CSS3
11 14 (1.03%) HTML5
11 14 (1.03%) REST
12 13 (0.95%) MSMQ
13 12 (0.88%) Akka
14 11 (0.81%) Node.js
15 8 (0.59%) .NET Framework
Miscellaneous
1 84 (6.15%) Analytical Skills
2 63 (4.62%) Fintech
3 62 (4.54%) Computer Science
4 60 (4.40%) Blackberry
5 53 (3.88%) Data Centre
5 53 (3.88%) Hedge funds
6 38 (2.78%) Video Conferencing
7 34 (2.49%) iPhone
8 33 (2.42%) Fat Client
8 33 (2.42%) Thin Client
9 26 (1.90%) Smartphone
10 24 (1.76%) Foreign Exchange (FX)
11 23 (1.68%) Public Cloud
12 22 (1.61%) iPad
12 22 (1.61%) Management Information System
13 17 (1.25%) Driving Licence
13 17 (1.25%) Linux Command Line
14 16 (1.17%) PDA
14 16 (1.17%) Private Cloud
14 16 (1.17%) User Experience
Operating Systems
1 866 (63.44%) Windows
2 373 (27.33%) Windows Server
3 278 (20.37%) Windows 7
4 272 (19.93%) Windows 10
5 255 (18.68%) Linux
6 171 (12.53%) Windows Server 2012
7 157 (11.50%) Windows Server 2008
8 82 (6.01%) Windows 8
9 78 (5.71%) Mac OS X
10 70 (5.13%) Unix
11 64 (4.69%) Android
12 40 (2.93%) Apple iOS
13 38 (2.78%) Windows Server 2003
13 38 (2.78%) Windows XP
14 37 (2.71%) Mac OS
15 15 (1.10%) Red Hat Enterprise Linux
16 12 (0.88%) Ubuntu
17 11 (0.81%) Solaris
18 9 (0.66%) CentOS
19 7 (0.51%) Windows Vista
Processes & Methodologies
1 262 (19.19%) ITIL
2 65 (4.76%) DevOps
3 64 (4.69%) Agile Software Development
4 57 (4.18%) Asset Management
4 57 (4.18%) Service Management
5 56 (4.10%) Root Cause Analysis
6 49 (3.59%) Service Delivery
7 43 (3.15%) Task Automation
8 40 (2.93%) ITSM
8 40 (2.93%) Mobile Device Management
8 40 (2.93%) Problem Management
9 38 (2.78%) Project Management
10 35 (2.56%) Continuous Improvement
11 34 (2.49%) Application Packaging
12 29 (2.12%) Incident Management
13 27 (1.98%) E-Commerce
14 26 (1.90%) Electronic Trading
15 25 (1.83%) Automated Trading
15 25 (1.83%) Change Management
15 25 (1.83%) Configuration Management
Programming Languages
1 221 (16.19%) SQL
2 136 (9.96%) PowerShell
3 135 (9.89%) Java
4 112 (8.21%) Python
5 60 (4.40%) JavaScript
6 55 (4.03%) Perl
7 43 (3.15%) Bash Shell
8 41 (3.00%) C#
8 41 (3.00%) Shell Script
9 33 (2.42%) PHP
10 23 (1.68%) Ruby
11 22 (1.61%) C++
12 12 (0.88%) Scala
13 11 (0.81%) C
13 11 (0.81%) T-SQL
14 7 (0.51%) Apex Code
15 6 (0.44%) VBScript
16 4 (0.29%) PL/SQL
16 4 (0.29%) VB
17 3 (0.22%) VBA
Qualifications
1 184 (13.48%) Microsoft Certification
2 135 (9.89%) Degree
3 121 (8.86%) Cisco Certification
4 112 (8.21%) MCSE
5 77 (5.64%) CCNA
6 68 (4.98%) MCSA
7 67 (4.91%) CCNP
8 47 (3.44%) MCP
9 35 (2.56%) Computer Science Degree
10 23 (1.68%) ITIL Certification
11 22 (1.61%) MCITP
12 19 (1.39%) JNCIP
13 18 (1.32%) Security Cleared
14 16 (1.17%) SC Cleared
15 12 (0.88%) PhD
16 11 (0.81%) MCTS
17 10 (0.73%) MCDST
18 9 (0.66%) Citrix Certification
19 8 (0.59%) CCA
19 8 (0.59%) Postgraduate
Quality Assurance & Compliance
1 122 (8.94%) SLA
2 29 (2.12%) QA
3 8 (0.59%) ISO/IEC 27001
4 6 (0.44%) PCI DSS
5 4 (0.29%) GDPR
5 4 (0.29%) ISO/IEC 20000
6 2 (0.15%) Cyber Essentials
6 2 (0.15%) HL7
6 2 (0.15%) ISO 9001
7 1 (0.073%) COBIT
7 1 (0.073%) DICOM
7 1 (0.073%) EMIR
7 1 (0.073%) MiFID
7 1 (0.073%) Sarbanes-Oxley
7 1 (0.073%) SEPA
System Software
1 637 (46.67%) Active Directory
2 158 (11.58%) VMware Infrastructure
3 107 (7.84%) Hyper-V
4 62 (4.54%) XenApp
5 47 (3.44%) XenDesktop
6 34 (2.49%) Microsoft App-V
7 24 (1.76%) vSphere
8 23 (1.68%) Terminal Services
9 19 (1.39%) VMware ESXi
10 18 (1.32%) XenServer
11 14 (1.03%) Virtual Machines
12 11 (0.81%) Virtual Servers
13 9 (0.66%) Docker
13 9 (0.66%) Terminal Server
14 8 (0.59%) Virtual Desktop
15 6 (0.44%) DFS Replication
15 6 (0.44%) VMware Server
16 5 (0.37%) VMware Workstation
16 5 (0.37%) Xen
17 3 (0.22%) Firmware
Systems Management
1 131 (9.60%) SCCM
2 30 (2.20%) Ansible
3 24 (1.76%) Backup Exec
3 24 (1.76%) Nagios
3 24 (1.76%) Puppet
4 19 (1.39%) Opscode Chef
5 13 (0.95%) XenMobile
6 11 (0.81%) WSUS
7 10 (0.73%) Jamf Pro
7 10 (0.73%) ZABBIX
8 8 (0.59%) Kibana
9 7 (0.51%) McAfee ePO
9 7 (0.51%) SCOM
10 6 (0.44%) Norton AntiVirus
11 5 (0.37%) Cisco CUCM
11 5 (0.37%) DameWare
11 5 (0.37%) FortiGate
11 5 (0.37%) Microsoft Data Protection Manager
11 5 (0.37%) WMI
12 4 (0.29%) Forefront Identity Manager
Vendors
1 551 (40.37%) Microsoft
2 258 (18.90%) VMware
3 240 (17.58%) Citrix
4 219 (16.04%) Cisco
5 118 (8.64%) Apple
6 79 (5.79%) HP
7 69 (5.05%) Bloomberg
8 64 (4.69%) Reuters
9 58 (4.25%) Oracle
10 43 (3.15%) FactSet
10 43 (3.15%) Juniper
11 39 (2.86%) Dell
12 36 (2.64%) Veeam
13 34 (2.49%) Google
14 26 (1.90%) Meraki
15 25 (1.83%) Palo Alto
15 25 (1.83%) Salesforce.com
16 23 (1.68%) Red Hat
17 22 (1.61%) Sybase
18 21 (1.54%) NetApp