Period
to 23 January 2020

The median annual salary for a Support Engineer was £35,000 in advertised job vacancies in London during the 6 months to 23 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > London
6 months to
23 Jan 2020
Same period 2019 Same period 2018
Rank 141 126 172
Rank change year-on-year -15 +46 +9
Permanent jobs requiring a Support Engineer 1,229 1,654 1,398
As % of all permanent IT jobs advertised in London 2.40% 2.62% 1.99%
As % of the Job Titles category 2.53% 2.75% 2.09%
Number of salaries quoted 1,110 1,476 1,276
London median annual salary £35,000 £36,500 £36,500
Median salary % change year-on-year -4.11% - +7.35%
10th Percentile £25,000 £25,000 £24,500
90th Percentile £61,250 £61,250 £60,000
England median annual salary £32,000 £32,500 £32,000
% change year-on-year -1.54% +1.56% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 48,565 60,173 66,933
% of permanent IT jobs with a recognized job title 94.83% 95.37% 95.23%
Number of salaries quoted 39,364 49,189 54,617
London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +4.35%
10th Percentile £35,000 £33,750 £33,750
90th Percentile £98,750 £95,000 £90,000
England median annual salary £52,500 £51,000 £50,000
% change year-on-year +2.94% +2.00% +5.26%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in London.

Salary trend for Support Engineer in London

Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Support Engineer in London over the 6 months to 23 January 2020.

Salary histogram for Support Engineer in London

Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the London region over the 6 months to 23 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -9 291 £35,000 -6.67% 66
West London +14 84 £35,000 - 28
South London -24 55 £37,000 +19.35% 12
North London +3 34 £30,000 -14.29% 9
East London +2 23 £32,250 +4.03% 17
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 23 January 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Engineer in the job title.

1 809 (65.83%) Windows
2 557 (45.32%) Office 365
3 543 (44.18%) Microsoft
4 535 (43.53%) Active Directory
5 365 (29.70%) Windows 10
6 307 (24.98%) Windows Server
7 264 (21.48%) Finance
8 249 (20.26%) VMware
9 243 (19.77%) Azure
10 230 (18.71%) ITIL
11 229 (18.63%) Microsoft Office
12 193 (15.70%) DNS
13 190 (15.46%) SQL
14 188 (15.30%) Windows 7
15 187 (15.22%) Linux
16 169 (13.75%) Problem-Solving
17 160 (13.02%) TCP/IP
18 154 (12.53%) Cisco
19 153 (12.45%) DHCP
20 147 (11.96%) Windows Server 2012
20 147 (11.96%) Firewall
21 141 (11.47%) LAN
21 141 (11.47%) VMware Infrastructure
22 137 (11.15%) MS Exchange
22 137 (11.15%) PowerShell
23 132 (10.74%) WAN
24 130 (10.58%) SLA
25 126 (10.25%) Microsoft Certification
26 125 (10.17%) Degree
27 123 (10.01%) AWS

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 137 (11.15%) MS Exchange
2 74 (6.02%) SharePoint
3 52 (4.23%) Exchange Server 2010
4 45 (3.66%) Exchange Server 2013
5 40 (3.25%) Skype for Business
6 35 (2.85%) Apache
7 32 (2.60%) Tomcat
8 31 (2.52%) IIS
9 15 (1.22%) Exchange Server 2003
9 15 (1.22%) Exchange Server 2007
10 13 (1.06%) Oracle Coherence
10 13 (1.06%) WebLogic
11 9 (0.73%) JBoss
12 7 (0.57%) SharePoint 2013
13 6 (0.49%) IBM Notes
14 3 (0.24%) Blackberry Enterprise Server
14 3 (0.24%) CMS
14 3 (0.24%) Elasticsearch
14 3 (0.24%) EPiServer
14 3 (0.24%) Site Server
Applications
1 229 (18.63%) Microsoft Office
2 43 (3.50%) Microsoft Excel
3 32 (2.60%) Microsoft PowerPoint
4 8 (0.65%) MS Visio
5 3 (0.24%) Microsoft Project
6 2 (0.16%) Acrobat
6 2 (0.16%) Mozilla Thunderbird
6 2 (0.16%) Photoshop
7 1 (0.081%) Adobe Creative Suite
7 1 (0.081%) FileZilla
7 1 (0.081%) Houdini
7 1 (0.081%) Maya
7 1 (0.081%) NUKE
Business Applications
1 20 (1.63%) thinkFolio
2 19 (1.55%) Remedy ITSM
3 13 (1.06%) Documaker
4 8 (0.65%) Dynamics AX
5 6 (0.49%) Dynamics CRM
6 3 (0.24%) NetSuite
6 3 (0.24%) SnowdropKCS
7 2 (0.16%) Dynamics NAV
8 1 (0.081%) Carpe Diem
8 1 (0.081%) Markit EDM
8 1 (0.081%) SAP S/4HANA
Cloud Services
1 557 (45.32%) Office 365
2 243 (19.77%) Azure
3 123 (10.01%) AWS
4 59 (4.80%) SaaS
5 41 (3.34%) G Suite
6 26 (2.12%) Azure Active Directory
7 14 (1.14%) OneDrive
8 10 (0.81%) Mimecast
9 8 (0.65%) GCP
9 8 (0.65%) Power Platform
10 4 (0.33%) Adobe Creative Cloud
10 4 (0.33%) Cloud Computing
10 4 (0.33%) Dropbox
10 4 (0.33%) Dynamics 365
11 3 (0.24%) Amazon S3
11 3 (0.24%) Google Analytics
11 3 (0.24%) Google Docs
12 2 (0.16%) Amazon EC2
12 2 (0.16%) CloudFront
12 2 (0.16%) OpenDNS
Communications & Networking
1 193 (15.70%) DNS
2 160 (13.02%) TCP/IP
3 153 (12.45%) DHCP
4 147 (11.96%) Firewall
5 141 (11.47%) LAN
6 132 (10.74%) WAN
7 97 (7.89%) VoIP
8 82 (6.67%) Wireless
9 72 (5.86%) VPN
10 66 (5.37%) Wi-Fi
11 51 (4.15%) Internet
11 51 (4.15%) VLAN
12 47 (3.82%) Skype
13 39 (3.17%) Ethernet
14 33 (2.69%) SAN
15 21 (1.71%) WebEx
16 19 (1.55%) Unified Communications
17 18 (1.46%) Network Security
18 16 (1.30%) Wireshark
19 15 (1.22%) SMTP
Database & Business Intelligence
1 105 (8.54%) SQL Server
2 19 (1.55%) Relational Database
2 19 (1.55%) SQL Server 2012
3 16 (1.30%) KDB
4 14 (1.14%) SQL Server 2008
5 13 (1.06%) Oracle BI EE
5 13 (1.06%) Oracle ODI
6 11 (0.90%) SQL Server 2014
7 9 (0.73%) MySQL
7 9 (0.73%) SQL Server 2016
8 8 (0.65%) MongoDB
8 8 (0.65%) Power BI
9 6 (0.49%) NoSQL
9 6 (0.49%) SQL Server Integration Services
10 5 (0.41%) Blockchain
10 5 (0.41%) SQL Server 2005
11 4 (0.33%) Amazon RDS
11 4 (0.33%) Big Data
11 4 (0.33%) SQL Server Reporting Services
12 3 (0.24%) MS Access
Development Applications
1 41 (3.34%) JIRA
2 16 (1.30%) Git (software)
3 11 (0.90%) Maven
4 10 (0.81%) TeamCity
5 7 (0.57%) Jenkins
5 7 (0.57%) Postman
6 6 (0.49%) Visual Studio
7 5 (0.41%) Ant
7 5 (0.41%) fastlane
7 5 (0.41%) Gradle
7 5 (0.41%) Grunt
7 5 (0.41%) Octopus Deploy
7 5 (0.41%) SoapUI
8 4 (0.33%) Fiddler
9 2 (0.16%) MSI
9 2 (0.16%) Team Foundation Server
10 1 (0.081%) Bitbucket Server
10 1 (0.081%) git-flow
10 1 (0.081%) GitLab
10 1 (0.081%) Sonatype Nexus
General
1 264 (21.48%) Finance
2 95 (7.73%) Banking
3 46 (3.74%) Telecoms
4 42 (3.42%) Front Office
5 37 (3.01%) Marketing
6 33 (2.69%) Law
7 30 (2.44%) French Language
8 29 (2.36%) Investment Banking
9 27 (2.20%) Financial Institution
10 25 (2.03%) German Language
11 22 (1.79%) Italian Language
11 22 (1.79%) Spanish Language
12 21 (1.71%) Back Office
13 19 (1.55%) Legal
14 16 (1.30%) Advertising
15 15 (1.22%) Games
16 13 (1.06%) Billing
17 10 (0.81%) Retail
18 9 (0.73%) Public Sector
19 6 (0.49%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 50 (4.07%) FIX Protocol
2 35 (2.85%) XML
3 26 (2.12%) .NET
4 23 (1.87%) HTML
5 21 (1.71%) Web Services
6 18 (1.46%) CSS
7 15 (1.22%) Middleware
8 13 (1.06%) J2EE
8 13 (1.06%) Oracle Fusion
8 13 (1.06%) WebCenter
9 11 (0.90%) ASP.NET
9 11 (0.90%) React
10 10 (0.81%) LDAP
11 8 (0.65%) REST
12 7 (0.57%) Ajax
13 6 (0.49%) AngularJS
13 6 (0.49%) HTML5
13 6 (0.49%) jQuery
13 6 (0.49%) SOAP
13 6 (0.49%) WebSockets
Miscellaneous
1 79 (6.43%) Hedge funds
2 74 (6.02%) Analytical Skills
3 50 (4.07%) Data Centre
4 48 (3.91%) Video Conferencing
5 40 (3.25%) Driving Licence
5 40 (3.25%) Self-Motivation
6 37 (3.01%) iPhone
7 35 (2.85%) Fixed Income
8 33 (2.69%) Blackberry
8 33 (2.69%) Equities
9 27 (2.20%) Derivative
9 27 (2.20%) Foreign Exchange (FX)
10 25 (2.03%) Management Information System
11 21 (1.71%) iPad
12 19 (1.55%) Smartphone
13 14 (1.14%) Enterprise Software
14 13 (1.06%) Enterprise Storage
15 11 (0.90%) Client/Server
15 11 (0.90%) SWIFT
16 9 (0.73%) Linux Command Line
Operating Systems
1 809 (65.83%) Windows
2 365 (29.70%) Windows 10
3 307 (24.98%) Windows Server
4 188 (15.30%) Windows 7
5 187 (15.22%) Linux
6 147 (11.96%) Windows Server 2012
7 81 (6.59%) Unix
8 75 (6.10%) Windows Server 2008
9 73 (5.94%) Apple iOS
10 64 (5.21%) Android
11 61 (4.96%) Mac OS X
12 51 (4.15%) Mac OS
13 39 (3.17%) Windows Server 2003
14 24 (1.95%) Windows 8
15 21 (1.71%) CentOS
16 19 (1.55%) Windows XP
17 13 (1.06%) Red Hat Enterprise Linux
18 12 (0.98%) Ubuntu
19 9 (0.73%) Solaris
20 5 (0.41%) VMS
Processes & Methodologies
1 230 (18.71%) ITIL
2 169 (13.75%) Problem-Solving
3 75 (6.10%) Fintech
4 74 (6.02%) Mobile Device Management
5 73 (5.94%) Asset Management
5 73 (5.94%) Computer Science
6 66 (5.37%) Infrastructure Engineering
7 53 (4.31%) DevOps
8 48 (3.91%) ITSM
8 48 (3.91%) Migration
9 47 (3.82%) Time Management
10 45 (3.66%) Change Management
11 43 (3.50%) Investment Management
12 42 (3.42%) Service Management
13 41 (3.34%) Break/Fix
14 39 (3.17%) Continuous Improvement
15 35 (2.85%) Critical Thinking
16 32 (2.60%) Network Monitoring
16 32 (2.60%) Service Delivery
17 28 (2.28%) CRM
Programming Languages
1 190 (15.46%) SQL
2 137 (11.15%) PowerShell
3 118 (9.60%) Python
4 105 (8.54%) Java
5 63 (5.13%) Bash Shell
6 61 (4.96%) C#
7 52 (4.23%) Perl
8 48 (3.91%) Ruby
9 38 (3.09%) JavaScript
10 32 (2.60%) C++
11 22 (1.79%) Bourne shell
11 22 (1.79%) Korn
11 22 (1.79%) T-SQL
12 21 (1.71%) Shell Script
13 16 (1.30%) C
14 12 (0.98%) VB
15 8 (0.65%) PHP
15 8 (0.65%) VBA
16 4 (0.33%) Go
16 4 (0.33%) XPath
Qualifications
1 126 (10.25%) Microsoft Certification
2 125 (10.17%) Degree
3 74 (6.02%) MCP
4 72 (5.86%) Cisco Certification
5 68 (5.53%) MCSE
6 67 (5.45%) MCSA
7 64 (5.21%) CCNA
8 28 (2.28%) Security Cleared
9 26 (2.12%) MCITP
10 23 (1.87%) VMware Certified Professional (VCP)
11 22 (1.79%) CCNP
12 21 (1.71%) SC Cleared
13 20 (1.63%) Computer Science Degree
14 16 (1.30%) ITIL Foundation Certificate
15 14 (1.14%) A+ Certification
15 14 (1.14%) ITIL Certification
15 14 (1.14%) MCTS
16 9 (0.73%) CWNA
17 8 (0.65%) JNCIA
18 7 (0.57%) JNCIS
Quality Assurance & Compliance
1 130 (10.58%) SLA
2 40 (3.25%) QA
3 6 (0.49%) ISO/IEC 20000
4 5 (0.41%) ISO/IEC 27001
5 3 (0.24%) EMIR
5 3 (0.24%) MiFID
6 2 (0.16%) Cyber Essentials
6 2 (0.16%) Data Quality
6 2 (0.16%) GDPR
6 2 (0.16%) Sarbanes-Oxley
7 1 (0.081%) Cyber Essentials PLUS
7 1 (0.081%) HMG Security Policy Framework
System Software
1 535 (43.53%) Active Directory
2 141 (11.47%) VMware Infrastructure
3 112 (9.11%) Hyper-V
4 40 (3.25%) XenApp
5 32 (2.60%) XenDesktop
6 24 (1.95%) Docker
6 24 (1.95%) vSphere
7 23 (1.87%) VMware ESXi
8 11 (0.90%) Virtual Servers
9 9 (0.73%) Firmware
10 8 (0.65%) VMware Workstation
11 7 (0.57%) Virtual Desktop
12 5 (0.41%) BitLocker
12 5 (0.41%) Xen
13 4 (0.33%) Microsoft Virtual Server
14 3 (0.24%) Virtual Machines
14 3 (0.24%) VMware Server
15 2 (0.16%) NFS
15 2 (0.16%) Terminal Services
16 1 (0.081%) Forefront TMG
Systems Management
1 105 (8.54%) SCCM
2 31 (2.52%) Microsoft Intune
3 22 (1.79%) Ansible
3 22 (1.79%) Puppet
4 20 (1.63%) Jamf Pro
5 17 (1.38%) WSUS
6 15 (1.22%) Opscode Chef
6 15 (1.22%) SCOM
7 13 (1.06%) Backup Exec
7 13 (1.06%) FortiGate
7 13 (1.06%) Oracle Enterprise Manager
8 12 (0.98%) Kubernetes
9 9 (0.73%) vCenter Server
10 8 (0.65%) PowerCLI
10 8 (0.65%) Terraform
11 7 (0.57%) Norton AntiVirus
12 6 (0.49%) HP UCMDB
13 5 (0.41%) AirWatch
13 5 (0.41%) Cisco CUCM
13 5 (0.41%) XenMobile
Vendors
1 543 (44.18%) Microsoft
2 249 (20.26%) VMware
3 154 (12.53%) Cisco
4 118 (9.60%) Citrix
5 97 (7.89%) Apple
6 75 (6.10%) Bloomberg
7 55 (4.48%) Oracle
7 55 (4.48%) Reuters
8 39 (3.17%) Google
8 39 (3.17%) HP
9 38 (3.09%) Remedy
9 38 (3.09%) ServiceNow
10 35 (2.85%) Meraki
11 27 (2.20%) Dell
12 23 (1.87%) Sophos
13 21 (1.71%) Eze Software Group
14 20 (1.63%) FXall
14 20 (1.63%) ION Trading
14 20 (1.63%) MarketAxess
14 20 (1.63%) Tradeweb