SLA Contracts in the North West

Service Level Agreement (SLA)
England > North West

The table below provides summary statistics for contract job vacancies advertised in the North West requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 17 July 2025, comparing them to the same period in the previous two years.

6 months to
17 Jul 2025
Same period 2024 Same period 2023
Rank 103 48 80
Rank change year-on-year -55 +32 +4
Contract jobs citing SLA 24 91 79
As % of all contract jobs advertised in the North West 1.12% 3.42% 2.57%
As % of the Quality Assurance & Compliance category 8.08% 22.25% 16.84%
Number of daily rates quoted 10 21 13
10th Percentile £150 £230 £161
25th Percentile £175 £443 £406
Median daily rate (50th Percentile) £325 £525 £450
Median % change year-on-year -38.10% +16.67% +60.71%
75th Percentile £470 £582 £475
90th Percentile £478 £588 £525
England median daily rate £375 £350 £315
% change year-on-year +7.14% +11.11% -3.08%
Number of hourly rates quoted 0 16 20
10th Percentile - - £16.93
25th Percentile - £10.95 £26.84
Median hourly rate - £11.20 £42.50
Median % change year-on-year - -73.66% +177.05%
75th Percentile - £13.43 £45.13
90th Percentile - £17.94 £49.52
England median hourly rate £22.14 £15.14 £18.23
% change year-on-year +46.24% -16.93% +8.16%

All Quality Assurance and Compliance Skills
North West

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the North West.

Contract vacancies with a requirement for quality assurance or compliance skills 297 409 469
As % of all contract IT jobs advertised in the North West 13.81% 15.37% 15.25%
Number of daily rates quoted 211 220 284
10th Percentile £317 £325 £302
25th Percentile £375 £413 £400
Median daily rate (50th Percentile) £450 £485 £480
Median % change year-on-year -7.22% +1.04% +1.05%
75th Percentile £575 £580 £588
90th Percentile £690 £666 £650
England median daily rate £500 £520 £535
% change year-on-year -3.85% -2.71% +1.81%
Number of hourly rates quoted 14 55 33
10th Percentile £13.50 - £17.21
25th Percentile £29.63 £10.95 £29.30
Median hourly rate £49.82 £11.20 £35.00
Median % change year-on-year +345.02% -68.01% -46.15%
75th Percentile £71.13 £18.65 £44.50
90th Percentile £84.70 £43.75 £49.52
England median hourly rate £31.76 £25.00 £42.50
% change year-on-year +27.04% -41.18% +63.46%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing SLA in the North West.

Daily rate trend for SLA in the North West

SLA
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing SLA in the North West over the 6 months to 17 July 2025.

Daily rate histogram for SLA in the North West

SLA
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing SLA in the North West.

Hourly rate trend for SLA in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North West region over the 6 months to 17 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester -11 12 £450 +5.88% 32
Merseyside +4 4 £150 -11.76% 7
Cumbria -19 4 - - 1
Cheshire -20 4 £325 -39.53% 6
SLA
England

SLA
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) Exchange Server 2010
1 4 (16.67%) Microsoft Exchange
1 4 (16.67%) Skype for Business
2 3 (12.50%) SharePoint
3 2 (8.33%) IIS
Cloud Services
1 5 (20.83%) Microsoft 365
Communications & Networking
1 4 (16.67%) PSTN
1 4 (16.67%) Skype
1 4 (16.67%) SMTP
2 2 (8.33%) DHCP
2 2 (8.33%) DNS
3 1 (4.17%) Firewall
Development Applications
1 2 (8.33%) Postman
General
1 8 (33.33%) Social Skills
2 5 (20.83%) Public Sector
3 4 (16.67%) Telecoms
4 3 (12.50%) Analytical Skills
5 2 (8.33%) Documentation Skills
6 1 (4.17%) Inclusion and Diversity
Job Titles
1 11 (45.83%) Analyst
2 6 (25.00%) Service Analyst
3 5 (20.83%) Service Desk Analyst
4 4 (16.67%) Collaboration Engineer
5 3 (12.50%) Deskside Analyst
5 3 (12.50%) Deskside Support
5 3 (12.50%) Deskside Support Analyst
5 3 (12.50%) Desktop Support
5 3 (12.50%) Exchange Engineer
5 3 (12.50%) Support Analyst
5 3 (12.50%) Technology Support Analyst
6 2 (8.33%) Administrator
6 2 (8.33%) Help Desk Analyst
6 2 (8.33%) Network Manager
6 2 (8.33%) Network Operations Manager
6 2 (8.33%) Operations Manager
6 2 (8.33%) VMWare Administrator
6 2 (8.33%) Wintel Administrator
7 1 (4.17%) Service Design Analyst
7 1 (4.17%) Service Transition Analyst
Miscellaneous
1 4 (16.67%) Blackberry
1 4 (16.67%) Handset
2 3 (12.50%) Management Information System
3 2 (8.33%) Enterprise Software
4 1 (4.17%) Onboarding
Operating Systems
1 7 (29.17%) Windows
2 6 (25.00%) Windows Server 2019
3 4 (16.67%) Android
3 4 (16.67%) Windows 10
4 3 (12.50%) Windows Server
5 2 (8.33%) Windows Server 2012
5 2 (8.33%) Windows Server 2016
Processes & Methodologies
1 12 (50.00%) ITIL
2 7 (29.17%) Customer Service
3 6 (25.00%) ITSM
3 6 (25.00%) Performance Tuning
3 6 (25.00%) Service Management
4 5 (20.83%) Continuous Improvement
5 4 (16.67%) Performance Monitoring
5 4 (16.67%) Problem Management
5 4 (16.67%) Root Cause Analysis
5 4 (16.67%) Workflow
6 3 (12.50%) Change Management
6 3 (12.50%) Data Analysis
6 3 (12.50%) Incident Management
6 3 (12.50%) Service Delivery
7 2 (8.33%) Agile
7 2 (8.33%) Capacity Management
7 2 (8.33%) CRM
7 2 (8.33%) Resource Management
7 2 (8.33%) Stakeholder Management
7 2 (8.33%) Unit Testing
Qualifications
1 12 (50.00%) Security Cleared
2 9 (37.50%) SC Cleared
Quality Assurance & Compliance
1 1 (4.17%) Accessibility
System Software
1 7 (29.17%) Active Directory
2 2 (8.33%) Hyper-V
2 2 (8.33%) Virtual Machines
2 2 (8.33%) VMware ESXi
2 2 (8.33%) VMware Infrastructure
3 1 (4.17%) Virtual Desktop
Systems Management
1 2 (8.33%) Microsoft Clustering
1 2 (8.33%) NetApp OnCommand
1 2 (8.33%) vCenter Server
1 2 (8.33%) vMotion
1 2 (8.33%) WSUS
2 1 (4.17%) Grafana
2 1 (4.17%) Prometheus
2 1 (4.17%) SCCM
Vendors
1 10 (41.67%) Microsoft
2 4 (16.67%) Clearswift
2 4 (16.67%) Ribbon
2 4 (16.67%) ServiceNow
3 2 (8.33%) VMware