Period
to 17 November 2017

The median contractor rate for a 2nd Line Support was £145 per day in advertised job vacancies in the South East during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > South East
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 229 254 195
Rank change year-on-year +25 -59 -42
Contract jobs requiring a 2nd Line Support 155 130 216
As % of all contract IT jobs advertised in the South East 0.92% 0.77% 1.10%
As % of the Job Titles category 0.97% 0.82% 1.16%
Number of daily rates quoted 92 65 86
South East median daily rate £145 £160 £174
Median daily rate % change year-on-year -9.38% -7.91% +2.21%
10th Percentile £111 £114 £105
90th Percentile £268 £245 £278
England median daily rate £150 £161 £165
% change year-on-year -6.98% -2.27% -
Number of hourly rates quoted 29 24 92
South East median hourly rate £16.00 £17.53 £16.50
Median hourly rate % change year-on-year -8.73% +6.24% +7.32%
10th Percentile £12.00 £11.15 £12.50
90th Percentile £22.55 £23.01 £23.60
England median hourly rate £15.00 £15.29 £15.00
% change year-on-year -1.86% +1.90% +3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15922 15769 18594
% of contract IT jobs with a recognized job title 94.51% 93.99% 94.94%
Number of daily rates quoted 9446 9385 10896
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +7.64%
10th Percentile £240 £226 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 645 783 927
South East median hourly rate £18.00 £19.44 £18.00
Median hourly rate % change year-on-year -7.38% +7.97% +12.50%
10th Percentile £10.75 £10.25 £10.25
90th Percentile £48.75 £48.75 £47.35
England median hourly rate £18.70 £18.38 £17.98
% change year-on-year +1.77% +2.20% +8.97%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the South East.

Contractor daily rate trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 17 November 2017.

Contractor daily rate histogram for 2nd Line Support in the South East

2nd Line Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the South East.

Contractor hourly rate trend for 2nd Line Support in the South East

2nd Line Support
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 17 November 2017.

Contractor hourly rate histogram for 2nd Line Support in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -17 53 £144 -4.17% 9
Hampshire +30 46 £125 -21.88% 3
Surrey -7 34 £145 -25.64% 3
Berkshire -1 22 £130 -18.75% 3
Oxfordshire +1 17 £130 -3.70% 4
Buckinghamshire -23 14 £180 +12.50% 2
West Sussex +5 11 £161 -33.51% 2
Kent -15 6 £156 -19.87% 2
East Sussex -2 3 £125 -26.47%
Middlesex +8 1 £300 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 November 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 2nd Line Support in the job title.

1 118 (76.13%) Windows
2 92 (59.35%) Active Directory
3 63 (40.65%) Microsoft
4 52 (33.55%) Windows 7
5 45 (29.03%) Microsoft Office
6 44 (28.39%) ITIL
6 44 (28.39%) Windows Server
7 39 (25.16%) Office 365
8 38 (24.52%) Windows 10
9 29 (18.71%) Windows Server 2008
10 28 (18.06%) Windows Server 2012
11 24 (15.48%) LAN
11 24 (15.48%) Cisco
12 23 (14.84%) MS Exchange
13 22 (14.19%) WAN
13 22 (14.19%) TCP/IP
13 22 (14.19%) DNS
14 21 (13.55%) VMware
15 20 (12.90%) VPN
16 19 (12.26%) DHCP
17 17 (10.97%) Microsoft Certification
18 16 (10.32%) SLA
18 16 (10.32%) Blackberry
18 16 (10.32%) Security Cleared
19 15 (9.68%) SCCM
19 15 (9.68%) Firewall
19 15 (9.68%) Windows XP
20 14 (9.03%) SC Cleared
21 13 (8.39%) Citrix
21 13 (8.39%) Windows Server 2003

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (14.84%) MS Exchange
2 9 (5.81%) Exchange Server 2010
2 9 (5.81%) SharePoint
3 8 (5.16%) Skype for Business
4 5 (3.23%) IIS
5 4 (2.58%) Blackberry Enterprise Server
5 4 (2.58%) Exchange Server 2003
5 4 (2.58%) Exchange Server 2013
6 3 (1.94%) Exchange Server 2007
6 3 (1.94%) SharePoint Server
7 1 (0.65%) OpenStack
7 1 (0.65%) WebSphere
Applications
1 45 (29.03%) Microsoft Office
2 5 (3.23%) Microsoft Excel
3 4 (2.58%) Microsoft PowerPoint
3 4 (2.58%) MS Visio
4 1 (0.65%) SPSS
Business Applications
1 1 (0.65%) Oracle Payables
1 1 (0.65%) Remedy ITSM
Cloud Services
1 39 (25.16%) Office 365
2 7 (4.52%) Microsoft Azure
3 4 (2.58%) Azure Active Directory
4 2 (1.29%) Amazon AWS
5 1 (0.65%) Mimecast
Communications & Networking
1 24 (15.48%) LAN
2 22 (14.19%) DNS
2 22 (14.19%) TCP/IP
2 22 (14.19%) WAN
3 20 (12.90%) VPN
4 19 (12.26%) DHCP
5 15 (9.68%) Firewall
6 12 (7.74%) VoIP
7 11 (7.10%) Skype
8 9 (5.81%) Internet
9 8 (5.16%) Remote Desktop
10 7 (4.52%) ADSL
11 5 (3.23%) Wi-Fi
12 4 (2.58%) Intranet
12 4 (2.58%) SMS
13 3 (1.94%) PBX
13 3 (1.94%) VLAN
14 2 (1.29%) 3G
14 2 (1.29%) 4G
15 1 (0.65%) SAN
Database & Business Intelligence
1 2 (1.29%) DB2
2 1 (0.65%) Hadoop
2 1 (0.65%) SQL Server
Development Applications
1 4 (2.58%) Eclipse
2 1 (0.65%) MSI
General
1 9 (5.81%) Finance
2 7 (4.52%) Manufacturing
3 6 (3.87%) Retail
4 2 (1.29%) Back Office
4 2 (1.29%) Banking
4 2 (1.29%) Military
4 2 (1.29%) Telecoms
5 1 (0.65%) Advertising
5 1 (0.65%) Legal
5 1 (0.65%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.65%) COM
Miscellaneous
1 16 (10.32%) Blackberry
2 12 (7.74%) Analytical Skills
3 8 (5.16%) Driving Licence
4 4 (2.58%) iPad
4 4 (2.58%) Video Conferencing
5 3 (1.94%) Life Science
5 3 (1.94%) Smartphone
6 2 (1.29%) CMDB
6 2 (1.29%) Data Centre
6 2 (1.29%) Management Information System
7 1 (0.65%) Clustering
7 1 (0.65%) Enterprise Software
7 1 (0.65%) EPoS
7 1 (0.65%) Hybrid Cloud
7 1 (0.65%) Public Cloud
7 1 (0.65%) Replication
Operating Systems
1 118 (76.13%) Windows
2 52 (33.55%) Windows 7
3 44 (28.39%) Windows Server
4 38 (24.52%) Windows 10
5 29 (18.71%) Windows Server 2008
6 28 (18.06%) Windows Server 2012
7 15 (9.68%) Windows XP
8 13 (8.39%) Windows Server 2003
9 11 (7.10%) Windows 8
10 8 (5.16%) Linux
11 6 (3.87%) Android
12 3 (1.94%) Apple iOS
12 3 (1.94%) Mac OS
12 3 (1.94%) Mac OS X
12 3 (1.94%) Windows Vista
13 2 (1.29%) Windows Phone
14 1 (0.65%) AIX
14 1 (0.65%) Ubuntu
14 1 (0.65%) Unix
Processes & Methodologies
1 44 (28.39%) ITIL
2 11 (7.10%) ITIL V3
3 10 (6.45%) Incident Management
4 9 (5.81%) Change Management
5 7 (4.52%) Service Delivery
6 5 (3.23%) Asset Management
6 5 (3.23%) Migration
7 4 (2.58%) Configuration Management
7 4 (2.58%) Line Management
7 4 (2.58%) Problem Management
7 4 (2.58%) Project Management
7 4 (2.58%) Quality Management
7 4 (2.58%) Risk Management
7 4 (2.58%) Service Management
8 3 (1.94%) Hardware Maintenance
8 3 (1.94%) Mobile Device Management
8 3 (1.94%) PRINCE2
8 3 (1.94%) Security Operations
8 3 (1.94%) Server Patching
8 3 (1.94%) Software Distribution
Programming Languages
1 4 (2.58%) SQL
Qualifications
1 17 (10.97%) Microsoft Certification
2 16 (10.32%) Security Cleared
3 14 (9.03%) SC Cleared
4 11 (7.10%) MCP
5 8 (5.16%) DV Cleared
5 8 (5.16%) MCSE
6 7 (4.52%) MCSA
7 4 (2.58%) CCNA
7 4 (2.58%) Cisco Certification
8 3 (1.94%) A+ Certification
9 2 (1.29%) ACSA
9 2 (1.29%) MCITP
10 1 (0.65%) BPSS Clearance
10 1 (0.65%) CCA
10 1 (0.65%) Citrix Certification
10 1 (0.65%) DBS Check
10 1 (0.65%) NVQ Level 3
Quality Assurance & Compliance
1 16 (10.32%) SLA
2 4 (2.58%) QA
System Software
1 92 (59.35%) Active Directory
2 10 (6.45%) VMware Infrastructure
3 3 (1.94%) Hyper-V
4 2 (1.29%) Virtual Desktop
4 2 (1.29%) Virtual Machines
4 2 (1.29%) Virtual Servers
4 2 (1.29%) XenApp
4 2 (1.29%) XenDesktop
5 1 (0.65%) BitLocker
5 1 (0.65%) Microsoft App-V
5 1 (0.65%) Terminal Services
5 1 (0.65%) vSphere
5 1 (0.65%) XenServer
Systems Management
1 15 (9.68%) SCCM
2 4 (2.58%) McAfee ePO
2 4 (2.58%) NetBackup
3 2 (1.29%) AirWatch
3 2 (1.29%) DameWare
3 2 (1.29%) Symantec Enterprise Vault
3 2 (1.29%) Tivoli
3 2 (1.29%) WSUS
4 1 (0.65%) Failover Clustering
4 1 (0.65%) HP Data Protector
4 1 (0.65%) Nagios
4 1 (0.65%) Netcool
4 1 (0.65%) Symantec Endpoint Protection
4 1 (0.65%) Tivoli Monitoring
4 1 (0.65%) ZABBIX
Vendors
1 63 (40.65%) Microsoft
2 24 (15.48%) Cisco
3 21 (13.55%) VMware
4 13 (8.39%) Citrix
5 12 (7.74%) Apple
6 9 (5.81%) HP
7 7 (4.52%) Dell
8 6 (3.87%) McAfee
9 5 (3.23%) Meraki
9 5 (3.23%) ServiceNow
10 4 (2.58%) Mitel
10 4 (2.58%) Remedy
11 3 (1.94%) MobileIron
11 3 (1.94%) NetApp
11 3 (1.94%) Sophos
11 3 (1.94%) Symantec
12 2 (1.29%) Kaseya
12 2 (1.29%) Veeam
13 1 (0.65%) AppSense
13 1 (0.65%) SolarWinds