2nd Line Support Contracts in the South East

Second Line Support
England > South East

The median Second Line Support daily rate in the South East is £216, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 123 175 125
Rank change year-on-year +52 -50 +19
Contract jobs requiring a 2nd Line Support 36 30 100
As % of all contract jobs advertised in the South East 1.20% 0.54% 1.72%
As % of the Job Titles category 1.30% 0.58% 1.82%
Number of daily rates quoted 22 21 73
10th Percentile £188 £163 £181
25th Percentile £206 £170 £194
Median daily rate (50th Percentile) £216 £200 £225
Median % change year-on-year +8.13% -11.11% +18.42%
75th Percentile £269 £208 £300
90th Percentile - £275 £375
England median daily rate £225 £200 £223
% change year-on-year +12.50% -10.11% +17.11%
Number of hourly rates quoted 6 0 3
10th Percentile £26.33 - £21.40
25th Percentile - - £23.50
Median hourly rate £28.00 - £28.90
75th Percentile - - £29.95
90th Percentile £30.88 - £30.58
England median hourly rate £28.00 £17.72 £20.42
% change year-on-year +58.01% -13.22% +2.10%

All Contract IT Job Vacancies
South East

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the South East with a recognized job title 2,767 5,141 5,491
% of contract IT jobs with a recognized job title 91.93% 92.50% 94.62%
Number of daily rates quoted 1,821 3,084 3,829
10th Percentile £250 £213 £225
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +2.42%
75th Percentile £600 £613 £606
90th Percentile £663 £688 £700
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 163 481 240
10th Percentile £14.20 £12.78 £18.04
25th Percentile £20.06 £18.32 £22.16
Median hourly rate £32.50 £47.50 £48.40
Median % change year-on-year -31.58% -1.86% +130.48%
75th Percentile £63.75 £62.50 £65.16
90th Percentile £75.00 £76.86 £75.00
England median hourly rate £30.62 £36.31 £45.00
% change year-on-year -15.67% -19.32% +100.00%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the South East.

Daily rate trend for 2nd Line Support in the South East

2nd Line Support
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the South East.

Hourly rate trend for 2nd Line Support in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Surrey +27 12 £203 -10.99% 3
Thames Valley +43 9 £213 +11.84% 8
Kent +7 8 £238 +15.85% 5
Hampshire +22 6 £263 +40.00% 9
Berkshire +33 5 £213 -10.62% 5
Oxfordshire +6 3 £201 +25.78% 5
Buckinghamshire +13 1 £225 +16.88%
West Sussex - 1 - - 5
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 1 May 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 2nd Line Support in the job title.

1 23 (63.89%) Active Directory
2 17 (47.22%) Microsoft
2 17 (47.22%) Windows
3 13 (36.11%) Microsoft 365
4 11 (30.56%) Windows 10
4 11 (30.56%) ITIL
4 11 (30.56%) Citrix
5 10 (27.78%) Problem-Solving
5 10 (27.78%) Mobile Device Management
5 10 (27.78%) Customer Service
6 9 (25.00%) ServiceNow
7 8 (22.22%) WebEx
7 8 (22.22%) Finance
7 8 (22.22%) Sage
8 7 (19.44%) Social Skills
9 5 (13.89%) SC Cleared
9 5 (13.89%) Security Cleared
10 4 (11.11%) ITIL Certification
10 4 (11.11%) Service Management
10 4 (11.11%) Service Delivery
10 4 (11.11%) SLA
10 4 (11.11%) Ticket Management
11 3 (8.33%) VPN
11 3 (8.33%) Wi-Fi
11 3 (8.33%) Softphone
11 3 (8.33%) Incident Management
11 3 (8.33%) Degree
11 3 (8.33%) Azure
12 2 (5.56%) SCCM
12 2 (5.56%) Mac OS

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.56%) Microsoft Exchange
1 2 (5.56%) SharePoint
Applications
1 2 (5.56%) Microsoft Office
Cloud Services
1 13 (36.11%) Microsoft 365
2 3 (8.33%) Azure
Communications & Networking
1 8 (22.22%) WebEx
2 3 (8.33%) Softphone
2 3 (8.33%) VPN
2 3 (8.33%) Wi-Fi
3 2 (5.56%) DHCP
3 2 (5.56%) DNS
3 2 (5.56%) LAN
3 2 (5.56%) NetScaler
3 2 (5.56%) WAN
4 1 (2.78%) Remote Desktop
4 1 (2.78%) TCP/IP
General
1 8 (22.22%) Finance
2 7 (19.44%) Social Skills
3 1 (2.78%) Aerospace
3 1 (2.78%) Analytical Skills
3 1 (2.78%) Inclusion and Diversity
3 1 (2.78%) Legal
3 1 (2.78%) Telecoms
Miscellaneous
1 2 (5.56%) Enterprise Software
2 1 (2.78%) BYOD
2 1 (2.78%) Client/Server
2 1 (2.78%) Data Protection Act
2 1 (2.78%) Driving Licence
2 1 (2.78%) iPhone
2 1 (2.78%) Onboarding
2 1 (2.78%) Video Conferencing
2 1 (2.78%) W3C
Operating Systems
1 17 (47.22%) Windows
2 11 (30.56%) Windows 10
3 2 (5.56%) Mac OS
4 1 (2.78%) Apple iOS
Processes & Methodologies
1 11 (30.56%) ITIL
2 10 (27.78%) Customer Service
2 10 (27.78%) Mobile Device Management
2 10 (27.78%) Problem-Solving
3 4 (11.11%) Service Delivery
3 4 (11.11%) Service Management
3 4 (11.11%) Ticket Management
4 3 (8.33%) Incident Management
5 2 (5.56%) Desktop Virtualisation
5 2 (5.56%) ITSM
5 2 (5.56%) Patch Management
6 1 (2.78%) Asset Management
6 1 (2.78%) Customer Requirements
6 1 (2.78%) Data Management
6 1 (2.78%) Deployment Automation
6 1 (2.78%) Information Governance
6 1 (2.78%) Major Incident Management
6 1 (2.78%) Software Deployment
6 1 (2.78%) Stakeholder Engagement
6 1 (2.78%) Stakeholder Management
Programming Languages
1 1 (2.78%) SQL
Qualifications
1 5 (13.89%) SC Cleared
1 5 (13.89%) Security Cleared
2 4 (11.11%) ITIL Certification
3 3 (8.33%) Degree
4 2 (5.56%) A+ Certification
5 1 (2.78%) IBM Certification
Quality Assurance & Compliance
1 4 (11.11%) SLA
2 1 (2.78%) Accessibility
System Software
1 23 (63.89%) Active Directory
2 1 (2.78%) VMware Infrastructure
Systems Management
1 2 (5.56%) Microsoft Intune
1 2 (5.56%) SCCM
Vendors
1 17 (47.22%) Microsoft
2 11 (30.56%) Citrix
3 9 (25.00%) ServiceNow
4 8 (22.22%) Sage
5 1 (2.78%) Cisco
5 1 (2.78%) Dell
5 1 (2.78%) Google
5 1 (2.78%) IBM
5 1 (2.78%) VMware