Period
to 17 January 2019

The median contractor rate for a 2nd Line Support was £164 per day in advertised job vacancies in the South East during the 6 months to 17 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > South East
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 219 230 229
Rank change year-on-year +11 -1 -33
Contract jobs requiring a 2nd Line Support 161 148 129
As % of all contract IT jobs advertised in the South East 1.01% 0.89% 0.83%
As % of the Job Titles category 1.07% 0.95% 0.89%
Number of daily rates quoted 78 88 64
South East median daily rate £164 £140 £170
Median daily rate % change year-on-year +16.96% -17.65% -1.45%
10th Percentile £125 £109 £123
90th Percentile £240 £238 £245
England median daily rate £160 £145 £165
% change year-on-year +10.34% -12.12% +1.54%
Number of hourly rates quoted 42 26 23
South East median hourly rate £16.25 £15.50 £17.06
Median hourly rate % change year-on-year +4.84% -9.14% +6.63%
10th Percentile £12.00 £12.00 £10.45
90th Percentile £23.15 £20.88 £20.00
England median hourly rate £16.00 £14.65 £15.50
% change year-on-year +9.22% -5.48% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,090 15,593 14,536
% of contract IT jobs with a recognized job title 94.31% 94.21% 93.79%
Number of daily rates quoted 9,057 9,346 8,603
South East median daily rate £433 £425 £400
Median daily rate % change year-on-year +1.88% +6.25% +2.56%
10th Percentile £250 £240 £225
90th Percentile £588 £575 £556
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +2.16%
Number of hourly rates quoted 582 572 737
South East median hourly rate £20.50 £18.00 £17.50
Median hourly rate % change year-on-year +13.89% +2.86% -7.89%
10th Percentile £11.00 £10.75 £10.30
90th Percentile £51.00 £48.75 £47.20
England median hourly rate £18.70 £18.50 £18.38
% change year-on-year +1.08% +0.68% +2.08%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the South East.

Contractor daily rate trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 17 January 2019.

Contractor daily rate histogram for 2nd Line Support in the South East

2nd Line Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the South East.

Contractor hourly rate trend for 2nd Line Support in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +23 70 £178 +14.52% 16
Hampshire -24 39 £173 +43.75% 4
Surrey -17 28 £167 +16.84% 8
Buckinghamshire +33 26 £220 +66.04% 7
Berkshire +3 26 £145 -1.69% 4
Oxfordshire +26 18 £150 -14.29% 5
West Sussex -5 17 £140 -19.42% 1
Kent +9 5 £175 +27.27% 2
East Sussex -11 2 - - 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 January 2019, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 2nd Line Support in the job title.

1 126 (78.26%) Windows
2 86 (53.42%) Active Directory
3 80 (49.69%) Microsoft
4 45 (27.95%) Microsoft Office
5 39 (24.22%) Office 365
6 37 (22.98%) MS Exchange
7 35 (21.74%) Windows 10
7 35 (21.74%) Windows 7
8 32 (19.88%) ITIL
9 31 (19.25%) Windows Server
10 26 (16.15%) Security Cleared
11 24 (14.91%) SC Cleared
12 21 (13.04%) Citrix
13 20 (12.42%) Windows Server 2008
14 19 (11.80%) VMware
15 18 (11.18%) SCCM
16 17 (10.56%) Service Management
16 17 (10.56%) Windows Server 2003
17 16 (9.94%) WAN
17 16 (9.94%) DNS
18 15 (9.32%) DV Cleared
18 15 (9.32%) SLA
18 15 (9.32%) LAN
19 14 (8.70%) DHCP
19 14 (8.70%) Microsoft Certification
20 13 (8.07%) Self-Motivation
20 13 (8.07%) Apple
20 13 (8.07%) TCP/IP
20 13 (8.07%) SharePoint
21 11 (6.83%) Windows Server 2012

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (22.98%) MS Exchange
2 13 (8.07%) SharePoint
3 7 (4.35%) Exchange Server 2003
3 7 (4.35%) Exchange Server 2007
3 7 (4.35%) IIS
4 6 (3.73%) SharePoint Server
5 3 (1.86%) Exchange Server 2010
6 2 (1.24%) Apache
7 1 (0.62%) Exchange Server 2013
7 1 (0.62%) GroupWise
7 1 (0.62%) IBM Notes
7 1 (0.62%) Moodle
Applications
1 45 (27.95%) Microsoft Office
2 10 (6.21%) Microsoft Excel
3 9 (5.59%) Microsoft PowerPoint
4 3 (1.86%) MS Visio
Cloud Services
1 39 (24.22%) Office 365
2 9 (5.59%) Microsoft Azure
3 8 (4.97%) Azure Active Directory
4 2 (1.24%) Mimecast
5 1 (0.62%) Dynamics 365
5 1 (0.62%) G Suite
5 1 (0.62%) IaaS
Communications & Networking
1 16 (9.94%) DNS
1 16 (9.94%) WAN
2 15 (9.32%) LAN
3 14 (8.70%) DHCP
4 13 (8.07%) TCP/IP
5 10 (6.21%) VPN
6 8 (4.97%) Internet
7 7 (4.35%) Firewall
7 7 (4.35%) VoIP
8 5 (3.11%) Wireless
9 4 (2.48%) Network Security
10 3 (1.86%) Remote Desktop
11 2 (1.24%) Skype
12 1 (0.62%) 802.11
12 1 (0.62%) Ethernet
12 1 (0.62%) FTP
12 1 (0.62%) Intranet
12 1 (0.62%) SAN
12 1 (0.62%) VLAN
Database & Business Intelligence
1 5 (3.11%) SQL Server
2 4 (2.48%) SQL Server 2008
3 2 (1.24%) Oracle Reports
Development Applications
1 2 (1.24%) Git (software)
General
1 7 (4.35%) Finance
2 3 (1.86%) Banking
2 3 (1.86%) Financial Institution
2 3 (1.86%) Military
3 2 (1.24%) Telecoms
4 1 (0.62%) Advertising
4 1 (0.62%) Aerospace
4 1 (0.62%) Manufacturing
4 1 (0.62%) Marketing
4 1 (0.62%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.24%) SOAP
2 1 (0.62%) .NET
2 1 (0.62%) 802.1X
2 1 (0.62%) ASP.NET
2 1 (0.62%) SAP Fiori
2 1 (0.62%) Software Packaging
2 1 (0.62%) Web Services
Miscellaneous
1 13 (8.07%) Self-Motivation
2 9 (5.59%) Blackberry
3 8 (4.97%) Smartphone
4 6 (3.73%) Analytical Skills
5 4 (2.48%) Driving Licence
6 3 (1.86%) Data Centre
6 3 (1.86%) iPhone
7 2 (1.24%) Management Information System
7 2 (1.24%) Replication
7 2 (1.24%) Video Conferencing
8 1 (0.62%) Data Protection Act
8 1 (0.62%) NHS
8 1 (0.62%) User Experience
Operating Systems
1 126 (78.26%) Windows
2 35 (21.74%) Windows 10
2 35 (21.74%) Windows 7
3 31 (19.25%) Windows Server
4 20 (12.42%) Windows Server 2008
5 17 (10.56%) Windows Server 2003
6 11 (6.83%) Windows Server 2012
7 9 (5.59%) Android
8 8 (4.97%) Linux
8 8 (4.97%) Windows 8
9 5 (3.11%) Apple iOS
9 5 (3.11%) Windows XP
10 4 (2.48%) Unix
11 2 (1.24%) AIX
11 2 (1.24%) CentOS
11 2 (1.24%) Red Hat Enterprise Linux
11 2 (1.24%) Solaris
12 1 (0.62%) Mac OS X
12 1 (0.62%) Mac OS X Server
12 1 (0.62%) Ubuntu
Processes & Methodologies
1 32 (19.88%) ITIL
2 17 (10.56%) Service Management
3 11 (6.83%) ITSM
3 11 (6.83%) Problem-Solving
4 9 (5.59%) Incident Management
4 9 (5.59%) ITIL V3
5 7 (4.35%) Migration
5 7 (4.35%) Ticket Management
6 6 (3.73%) Change Management
6 6 (3.73%) Security Monitoring
6 6 (3.73%) Security Operations
6 6 (3.73%) Server Patching
6 6 (3.73%) Software Distribution
7 5 (3.11%) Infrastructure Engineering
7 5 (3.11%) Time Management
8 4 (2.48%) Asset Management
8 4 (2.48%) Infrastructure Management
8 4 (2.48%) Root Cause Analysis
8 4 (2.48%) Task-Oriented
9 3 (1.86%) Server Management
Programming Languages
1 11 (6.83%) SQL
2 6 (3.73%) PowerShell
3 4 (2.48%) Java
4 3 (1.86%) JavaScript
5 2 (1.24%) C#
5 2 (1.24%) C++
5 2 (1.24%) Perl
5 2 (1.24%) Python
6 1 (0.62%) PHP
Qualifications
1 26 (16.15%) Security Cleared
2 24 (14.91%) SC Cleared
3 15 (9.32%) DV Cleared
4 14 (8.70%) Microsoft Certification
5 8 (4.97%) ITIL Foundation Certificate
6 7 (4.35%) A+ Certification
6 7 (4.35%) MCP
6 7 (4.35%) MCSA
7 6 (3.73%) Network+ Certification
8 5 (3.11%) MCSE
9 4 (2.48%) CCNA
9 4 (2.48%) Cisco Certification
10 3 (1.86%) ITIL Certification
10 3 (1.86%) MCDST
11 2 (1.24%) DBS Check
11 2 (1.24%) HND
11 2 (1.24%) Sun Certification
12 1 (0.62%) Citrix Certification
12 1 (0.62%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (9.32%) SLA
2 1 (0.62%) QA
System Software
1 86 (53.42%) Active Directory
2 5 (3.11%) VMware Infrastructure
3 4 (2.48%) XenApp
4 3 (1.86%) Microsoft App-V
4 3 (1.86%) Virtual Machines
4 3 (1.86%) VMware ESXi
5 2 (1.24%) NFS
5 2 (1.24%) Terminal Server
5 2 (1.24%) Virtual Servers
5 2 (1.24%) VMware Workstation
5 2 (1.24%) vSphere
6 1 (0.62%) Terminal Services
Systems Management
1 18 (11.18%) SCCM
2 6 (3.73%) McAfee ePO
3 3 (1.86%) OVSD
4 2 (1.24%) Cisco CUCM
4 2 (1.24%) Cisco UCCX
4 2 (1.24%) Puppet
4 2 (1.24%) Tivoli
4 2 (1.24%) WSUS
5 1 (0.62%) Backup Exec
5 1 (0.62%) NetVault Backup
5 1 (0.62%) Systems Management Server (SMS)
5 1 (0.62%) ZENworks
Vendors
1 80 (49.69%) Microsoft
2 21 (13.04%) Citrix
3 19 (11.80%) VMware
4 13 (8.07%) Apple
5 10 (6.21%) Cisco
6 9 (5.59%) Avaya
7 8 (4.97%) HP
7 8 (4.97%) McAfee
8 7 (4.35%) Mitel
9 4 (2.48%) Oracle
9 4 (2.48%) Remedy
10 3 (1.86%) NetApp
10 3 (1.86%) ServiceNow
11 2 (1.24%) Bloomberg
11 2 (1.24%) Ivanti
11 2 (1.24%) Red Hat
11 2 (1.24%) Sophos
11 2 (1.24%) Symantec
11 2 (1.24%) Tekelec
11 2 (1.24%) Veeam