Period
to 13 November 2018

The median contractor rate for a 2nd Line Support was £166 per day in advertised job vacancies in the South East during the 6 months to 13 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > South East
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 226 222 241
Rank change year-on-year -4 +19 -49
Contract jobs requiring a 2nd Line Support 163 154 130
As % of all contract IT jobs advertised in the South East 0.98% 0.92% 0.78%
As % of the Job Titles category 1.04% 0.97% 0.83%
Number of daily rates quoted 80 93 65
South East median daily rate £166 £145 £160
Median daily rate % change year-on-year +14.31% -9.38% -7.25%
10th Percentile £125 £110 £114
90th Percentile £230 £265 £242
England median daily rate £163 £150 £160
% change year-on-year +8.33% -6.25% -3.03%
Number of hourly rates quoted 36 29 24
South East median hourly rate £16.00 £15.50 £17.53
Median hourly rate % change year-on-year +3.23% -11.58% +8.61%
10th Percentile £12.75 £12.00 £11.15
90th Percentile £24.38 £20.45 £23.01
England median hourly rate £16.00 £15.00 £15.25
% change year-on-year +6.67% -1.64% +1.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,703 15,838 15,632
% of contract IT jobs with a recognized job title 94.39% 94.62% 94.13%
Number of daily rates quoted 9,481 9,386 9,293
South East median daily rate £425 £415 £400
Median daily rate % change year-on-year +2.41% +3.75% +3.23%
10th Percentile £255 £238 £228
90th Percentile £585 £575 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 608 647 781
South East median hourly rate £20.50 £18.00 £19.00
Median hourly rate % change year-on-year +13.89% -5.26% +7.74%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £51.00 £48.75 £48.75
England median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.06% +3.88% +0.11%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the South East.

Contractor daily rate trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 13 November 2018.

Contractor daily rate histogram for 2nd Line Support in the South East

2nd Line Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the South East.

Contractor hourly rate trend for 2nd Line Support in the South East

2nd Line Support
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 13 November 2018.

Contractor hourly rate histogram for 2nd Line Support in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +33 73 £175 +18.64% 12
Hampshire -38 39 £175 +40.00% 6
Buckinghamshire +45 32 £215 +13.16% 3
Surrey -18 29 £167 +14.83% 6
Berkshire +1 28 £145 +11.54% 1
Oxfordshire +16 13 £140 +7.69% 8
West Sussex -7 13 £140 -13.18%
Kent +2 6 £180 +15.20% 1
East Sussex -6 3 £200 +60.00% 4
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 13 November 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 2nd Line Support in the job title.

1 124 (76.07%) Windows
2 100 (61.35%) Active Directory
3 66 (40.49%) Microsoft
4 41 (25.15%) Microsoft Office
5 38 (23.31%) Office 365
6 35 (21.47%) Windows 7
7 34 (20.86%) Windows Server
8 33 (20.25%) Windows 10
9 28 (17.18%) MS Exchange
10 26 (15.95%) VMware
11 23 (14.11%) Windows Server 2008
12 21 (12.88%) Security Cleared
13 19 (11.66%) SC Cleared
13 19 (11.66%) Citrix
13 19 (11.66%) ITIL
14 17 (10.43%) Cisco
15 16 (9.82%) Apple
15 16 (9.82%) SCCM
16 15 (9.20%) Windows 8
16 15 (9.20%) DNS
17 14 (8.59%) SLA
17 14 (8.59%) HP
17 14 (8.59%) Finance
18 13 (7.98%) LAN
18 13 (7.98%) WAN
18 13 (7.98%) SQL
19 12 (7.36%) Windows Server 2003
19 12 (7.36%) Windows Server 2012
20 11 (6.75%) DHCP
20 11 (6.75%) TCP/IP

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (17.18%) MS Exchange
2 10 (6.13%) SharePoint
3 4 (2.45%) IIS
4 3 (1.84%) Exchange Server 2003
4 3 (1.84%) Exchange Server 2010
4 3 (1.84%) SharePoint Server
5 2 (1.23%) Apache
5 2 (1.23%) Exchange Server 2007
6 1 (0.61%) Blackberry Enterprise Server
6 1 (0.61%) Exchange Server 2013
6 1 (0.61%) IBM Notes
6 1 (0.61%) Moodle
6 1 (0.61%) Skype for Business
Applications
1 41 (25.15%) Microsoft Office
2 8 (4.91%) Microsoft Excel
3 7 (4.29%) Microsoft PowerPoint
4 3 (1.84%) MS Visio
Cloud Services
1 38 (23.31%) Office 365
2 10 (6.13%) Microsoft Azure
3 8 (4.91%) Azure Active Directory
4 2 (1.23%) Mimecast
5 1 (0.61%) G Suite
5 1 (0.61%) IaaS
Communications & Networking
1 15 (9.20%) DNS
2 13 (7.98%) LAN
2 13 (7.98%) WAN
3 11 (6.75%) DHCP
3 11 (6.75%) TCP/IP
4 9 (5.52%) Firewall
5 8 (4.91%) VPN
6 6 (3.68%) Internet
6 6 (3.68%) VoIP
6 6 (3.68%) Wireless
7 5 (3.07%) Network Security
8 3 (1.84%) NetScaler
8 3 (1.84%) Skype
8 3 (1.84%) VLAN
9 2 (1.23%) Intranet
9 2 (1.23%) Remote Desktop
9 2 (1.23%) Wi-Fi
10 1 (0.61%) 802.11
10 1 (0.61%) SAN
10 1 (0.61%) Wireless Security
Database & Business Intelligence
1 4 (2.45%) SQL Server
2 2 (1.23%) Oracle Reports
2 2 (1.23%) SQL Server 2008
Development Applications
1 2 (1.23%) Git (software)
General
1 14 (8.59%) Finance
2 5 (3.07%) Advertising
3 4 (2.45%) Financial Institution
4 2 (1.23%) Law
4 2 (1.23%) Manufacturing
4 2 (1.23%) Military
4 2 (1.23%) Retail
5 1 (0.61%) Aerospace
5 1 (0.61%) Banking
5 1 (0.61%) Mandarin Language
5 1 (0.61%) Marketing
5 1 (0.61%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.23%) SOAP
2 1 (0.61%) .NET
2 1 (0.61%) 802.1X
2 1 (0.61%) ASP.NET
2 1 (0.61%) WAP
2 1 (0.61%) Web Services
Miscellaneous
1 10 (6.13%) Analytical Skills
1 10 (6.13%) Blackberry
2 8 (4.91%) Self-Motivation
2 8 (4.91%) Smartphone
3 4 (2.45%) Driving Licence
4 3 (1.84%) Data Centre
4 3 (1.84%) iPhone
5 2 (1.23%) Management Information System
6 1 (0.61%) Data Protection Act
6 1 (0.61%) iPad
6 1 (0.61%) Life Science
6 1 (0.61%) Mainframe
6 1 (0.61%) NHS
Operating Systems
1 124 (76.07%) Windows
2 35 (21.47%) Windows 7
3 34 (20.86%) Windows Server
4 33 (20.25%) Windows 10
5 23 (14.11%) Windows Server 2008
6 15 (9.20%) Windows 8
7 12 (7.36%) Windows Server 2003
7 12 (7.36%) Windows Server 2012
8 10 (6.13%) Linux
9 9 (5.52%) Android
10 6 (3.68%) Apple iOS
11 4 (2.45%) Unix
12 2 (1.23%) AIX
12 2 (1.23%) CentOS
12 2 (1.23%) Red Hat Enterprise Linux
12 2 (1.23%) Solaris
12 2 (1.23%) Ubuntu
12 2 (1.23%) Windows XP
13 1 (0.61%) Mac OS
13 1 (0.61%) Mac OS X Server
Processes & Methodologies
1 19 (11.66%) ITIL
2 10 (6.13%) Problem-Solving
2 10 (6.13%) Service Management
3 8 (4.91%) ITIL V3
3 8 (4.91%) Ticket Management
4 7 (4.29%) Infrastructure Engineering
5 6 (3.68%) Asset Management
5 6 (3.68%) Break/Fix
5 6 (3.68%) Incident Management
5 6 (3.68%) ITSM
5 6 (3.68%) Problem Management
6 5 (3.07%) Change Management
6 5 (3.07%) Migration
6 5 (3.07%) Time Management
7 3 (1.84%) Infrastructure Management
7 3 (1.84%) Kalman Filter
7 3 (1.84%) Security Monitoring
7 3 (1.84%) Server Management
7 3 (1.84%) Software Distribution
7 3 (1.84%) Stakeholder Management
Programming Languages
1 13 (7.98%) SQL
2 4 (2.45%) PowerShell
3 3 (1.84%) Java
3 3 (1.84%) JavaScript
3 3 (1.84%) Python
4 2 (1.23%) Perl
5 1 (0.61%) C#
5 1 (0.61%) C++
5 1 (0.61%) PHP
5 1 (0.61%) VB
Qualifications
1 21 (12.88%) Security Cleared
2 19 (11.66%) SC Cleared
3 10 (6.13%) DV Cleared
3 10 (6.13%) Microsoft Certification
4 6 (3.68%) A+ Certification
4 6 (3.68%) MCSA
4 6 (3.68%) Network+ Certification
5 5 (3.07%) CCNA
5 5 (3.07%) Cisco Certification
6 4 (2.45%) MCP
7 3 (1.84%) ITIL Foundation Certificate
7 3 (1.84%) MCSE
8 2 (1.23%) DBS Check
9 1 (0.61%) Citrix Certification
9 1 (0.61%) Degree
9 1 (0.61%) HND
9 1 (0.61%) ITIL Certification
9 1 (0.61%) Sun Certification
9 1 (0.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (8.59%) SLA
2 1 (0.61%) QA
System Software
1 100 (61.35%) Active Directory
2 9 (5.52%) VMware Infrastructure
3 4 (2.45%) Virtual Servers
3 4 (2.45%) VMware ESXi
3 4 (2.45%) XenApp
4 3 (1.84%) Hyper-V
4 3 (1.84%) Microsoft App-V
4 3 (1.84%) Virtual Machines
4 3 (1.84%) vSphere
5 2 (1.23%) NFS
5 2 (1.23%) VMware Workstation
6 1 (0.61%) BitLocker
6 1 (0.61%) Terminal Services
Systems Management
1 16 (9.82%) SCCM
2 4 (2.45%) Backup Exec
3 3 (1.84%) McAfee ePO
4 2 (1.23%) Cisco CUCM
4 2 (1.23%) Cisco UCCX
4 2 (1.23%) Puppet
4 2 (1.23%) Tivoli
4 2 (1.23%) WSUS
5 1 (0.61%) NetVault Backup
5 1 (0.61%) Norton AntiVirus
5 1 (0.61%) OVSD
5 1 (0.61%) Systems Management Server (SMS)
Vendors
1 66 (40.49%) Microsoft
2 26 (15.95%) VMware
3 19 (11.66%) Citrix
4 17 (10.43%) Cisco
5 16 (9.82%) Apple
6 14 (8.59%) HP
7 8 (4.91%) McAfee
8 7 (4.29%) Avaya
9 5 (3.07%) Mitel
10 4 (2.45%) Oracle
10 4 (2.45%) Remedy
11 3 (1.84%) NetApp
11 3 (1.84%) Sony
12 2 (1.23%) Adobe
12 2 (1.23%) Bloomberg
12 2 (1.23%) Dell
12 2 (1.23%) Ivanti
12 2 (1.23%) Red Hat
12 2 (1.23%) Tekelec
12 2 (1.23%) Veeam