Period
to 19 September 2019

The median contractor rate for a 2nd Line Support was £175 per day in advertised job vacancies in the South East during the 6 months to 19 September 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > South East
6 months to
19 Sep 2019
Same period 2018 Same period 2017
Rank 216 227 253
Rank change year-on-year +11 +26 -1
Contract jobs requiring a 2nd Line Support 137 165 121
As % of all contract IT jobs advertised in the South East 0.95% 0.99% 0.74%
As % of the Job Titles category 1.01% 1.05% 0.78%
Number of daily rates quoted 73 89 75
South East median daily rate £175 £165 £150
Median daily rate % change year-on-year +6.06% +10.00% -
10th Percentile £125 £114 £113
90th Percentile £254 £230 £243
England median daily rate £160 £163 £150
% change year-on-year -1.54% +8.33% -6.25%
Number of hourly rates quoted 21 29 20
South East median hourly rate £15.00 £17.50 £16.25
Median hourly rate % change year-on-year -14.29% +7.69% -7.14%
10th Percentile £12.00 £13.40 £12.50
90th Percentile £130.00 £24.55 £20.23
England median hourly rate £16.50 £17.50 £15.50
% change year-on-year -5.71% +12.90% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 13,622 15,721 15,560
% of contract IT jobs with a recognized job title 94.14% 94.77% 94.75%
Number of daily rates quoted 8,117 9,414 9,155
South East median daily rate £438 £425 £410
Median daily rate % change year-on-year +2.94% +3.66% +2.50%
10th Percentile £250 £261 £241
90th Percentile £600 £575 £556
England median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 590 688 635
South East median hourly rate £22.93 £19.19 £18.00
Median hourly rate % change year-on-year +19.47% +6.63% -10.00%
10th Percentile £11.84 £10.75 £10.50
90th Percentile £60.92 £51.00 £48.75
England median hourly rate £20.00 £18.50 £18.70
% change year-on-year +8.11% -1.07% -1.58%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the South East.

Contractor daily rate trend for 2nd Line Support in the South East

2nd Line Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 19 September 2019.

Contractor daily rate histogram for 2nd Line Support in the South East

2nd Line Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the South East.

Contractor hourly rate trend for 2nd Line Support in the South East

2nd Line Support
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 19 September 2019.

Contractor hourly rate histogram for 2nd Line Support in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 19 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +14 69 £171 -2.14% 24
Berkshire +3 38 £205 +20.59% 8
Oxfordshire +33 22 £158 -3.08% 9
Surrey +24 20 £190 +26.67% 16
Hampshire -24 20 £173 +21.05% 18
West Sussex +26 13 £175 +48.94% 11
East Sussex +13 11 £225 +12.50% 4
Buckinghamshire -10 9 £175 -12.50% 7
Kent -2 2 £120 -31.43% 7
Middlesex - 2 £120 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 19 September 2019, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 2nd Line Support in the job title.

1 102 (74.45%) Windows
2 60 (43.80%) Office 365
3 50 (36.50%) Microsoft
4 49 (35.77%) Active Directory
4 49 (35.77%) Windows 7
5 44 (32.12%) Windows 10
6 40 (29.20%) ITIL
7 33 (24.09%) Windows Server
8 27 (19.71%) Microsoft Office
9 26 (18.98%) VMware
10 25 (18.25%) Windows Server 2012
11 24 (17.52%) SharePoint
12 23 (16.79%) MS Exchange
13 21 (15.33%) VMware Infrastructure
14 20 (14.60%) Finance
15 19 (13.87%) Windows Server 2003
16 18 (13.14%) Cisco
17 17 (12.41%) Self-Motivation
17 17 (12.41%) Security Cleared
17 17 (12.41%) SLA
18 16 (11.68%) Smartphone
18 16 (11.68%) Windows Server 2008
19 15 (10.95%) Hyper-V
19 15 (10.95%) LAN
19 15 (10.95%) WAN
20 14 (10.22%) TCP/IP
20 14 (10.22%) Internet
20 14 (10.22%) SCCM
21 12 (8.76%) Skype
21 12 (8.76%) Problem-Solving

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (17.52%) SharePoint
2 23 (16.79%) MS Exchange
3 11 (8.03%) IIS
4 10 (7.30%) SharePoint Server
5 7 (5.11%) Skype for Business
6 2 (1.46%) Exchange Server 2010
7 1 (0.73%) Exchange Server 2003
7 1 (0.73%) Exchange Server 2007
7 1 (0.73%) Exchange Server 2013
7 1 (0.73%) SharePoint 2010
Applications
1 27 (19.71%) Microsoft Office
2 5 (3.65%) Microsoft Excel
3 3 (2.19%) MS Visio
Cloud Services
1 60 (43.80%) Office 365
2 6 (4.38%) OneDrive
3 2 (1.46%) AWS
3 2 (1.46%) Azure
4 1 (0.73%) Azure Active Directory
4 1 (0.73%) G Suite
4 1 (0.73%) GCP
4 1 (0.73%) IaaS
4 1 (0.73%) PaaS
Communications & Networking
1 15 (10.95%) LAN
1 15 (10.95%) WAN
2 14 (10.22%) Internet
2 14 (10.22%) TCP/IP
3 12 (8.76%) Skype
4 6 (4.38%) VoIP
5 5 (3.65%) DHCP
5 5 (3.65%) DNS
5 5 (3.65%) Firewall
5 5 (3.65%) Remote Desktop
6 4 (2.92%) Structured Cabling
6 4 (2.92%) VPN
6 4 (2.92%) Wi-Fi
7 3 (2.19%) Wireless
8 2 (1.46%) SAN
8 2 (1.46%) VLAN
9 1 (0.73%) Cisco IPT
9 1 (0.73%) Intranet
9 1 (0.73%) IP Telephony
9 1 (0.73%) PBX
Database & Business Intelligence
1 6 (4.38%) SQL Server
2 3 (2.19%) Relational Database
3 1 (0.73%) SQL Server 2012
Development Applications
1 2 (1.46%) JIRA
2 1 (0.73%) Git (software)
2 1 (0.73%) Jenkins
2 1 (0.73%) Team Foundation Server
2 1 (0.73%) TeamCity
General
1 20 (14.60%) Finance
2 4 (2.92%) Financial Institution
2 4 (2.92%) Retail
3 3 (2.19%) Back Office
3 3 (2.19%) Telecoms
4 2 (1.46%) Public Sector
5 1 (0.73%) Advertising
5 1 (0.73%) Banking
5 1 (0.73%) Dutch Language
5 1 (0.73%) French Language
5 1 (0.73%) Legal
5 1 (0.73%) Manufacturing
5 1 (0.73%) Military
Libraries, Frameworks & Software Standards
1 1 (0.73%) CSS
1 1 (0.73%) CSS3
1 1 (0.73%) Elastic Stack
1 1 (0.73%) HTML
1 1 (0.73%) HTML5
1 1 (0.73%) XMPP
Miscellaneous
1 17 (12.41%) Self-Motivation
2 16 (11.68%) Smartphone
3 7 (5.11%) Analytical Skills
4 6 (4.38%) iPhone
5 5 (3.65%) NHS
6 4 (2.92%) BYOD
7 3 (2.19%) Client/Server
7 3 (2.19%) Virtual Team
8 2 (1.46%) Driving Licence
8 2 (1.46%) Management Information System
8 2 (1.46%) Video Conferencing
9 1 (0.73%) Blackberry
9 1 (0.73%) CMDB
9 1 (0.73%) Data Centre
9 1 (0.73%) Data Protection Act
9 1 (0.73%) Life Science
9 1 (0.73%) PKI
9 1 (0.73%) Replication
Operating Systems
1 102 (74.45%) Windows
2 49 (35.77%) Windows 7
3 44 (32.12%) Windows 10
4 33 (24.09%) Windows Server
5 25 (18.25%) Windows Server 2012
6 19 (13.87%) Windows Server 2003
7 16 (11.68%) Windows Server 2008
8 7 (5.11%) Android
8 7 (5.11%) Windows 8
9 5 (3.65%) Mac OS
10 3 (2.19%) Linux
10 3 (2.19%) Mac OS X
11 2 (1.46%) Apple iOS
11 2 (1.46%) Windows XP
12 1 (0.73%) CentOS
12 1 (0.73%) Red Hat Enterprise Linux
12 1 (0.73%) Windows 2000 Server
Processes & Methodologies
1 40 (29.20%) ITIL
2 12 (8.76%) Problem-Solving
3 9 (6.57%) Preventative Maintenance
3 9 (6.57%) Problem Management
3 9 (6.57%) Security Monitoring
3 9 (6.57%) Security Operations
3 9 (6.57%) Server Patching
3 9 (6.57%) Software Distribution
4 8 (5.84%) Migration
4 8 (5.84%) Root Cause Analysis
5 7 (5.11%) Incident Management
5 7 (5.11%) Service Management
5 7 (5.11%) Time Management
6 6 (4.38%) Patch Management
6 6 (4.38%) Service Delivery
7 5 (3.65%) Coaching
7 5 (3.65%) Mentoring
7 5 (3.65%) Proactive Monitoring
7 5 (3.65%) Workflow
8 3 (2.19%) Change Control
Programming Languages
1 6 (4.38%) SQL
2 5 (3.65%) PowerShell
3 4 (2.92%) Bash Shell
4 3 (2.19%) T-SQL
5 2 (1.46%) C
5 2 (1.46%) Python
6 1 (0.73%) Java
Qualifications
1 17 (12.41%) Security Cleared
2 10 (7.30%) ITIL Certification
3 7 (5.11%) DV Cleared
4 6 (4.38%) SC Cleared
5 5 (3.65%) Degree
5 5 (3.65%) Microsoft Certification
6 4 (2.92%) MCP
7 2 (1.46%) Cisco Certification
7 2 (1.46%) MCSA
8 1 (0.73%) A+ Certification
8 1 (0.73%) CCNA
8 1 (0.73%) CompTIA Security+
8 1 (0.73%) DBS Check
8 1 (0.73%) ITIL Foundation Certificate
8 1 (0.73%) MCDST
8 1 (0.73%) MCSE
8 1 (0.73%) Network+ Certification
8 1 (0.73%) RHCSA
Quality Assurance & Compliance
1 17 (12.41%) SLA
2 2 (1.46%) Sarbanes-Oxley
System Software
1 49 (35.77%) Active Directory
2 21 (15.33%) VMware Infrastructure
3 15 (10.95%) Hyper-V
4 2 (1.46%) Terminal Server
5 1 (0.73%) Docker
5 1 (0.73%) Virtual Machines
5 1 (0.73%) vSphere
Systems Management
1 14 (10.22%) SCCM
2 9 (6.57%) McAfee ePO
3 4 (2.92%) Jamf Pro
4 2 (1.46%) OfficeScan
5 1 (0.73%) Ansible
5 1 (0.73%) Cisco CUCM
5 1 (0.73%) Cisco UCCX
5 1 (0.73%) Kubernetes
5 1 (0.73%) Microsoft Data Protection Manager
5 1 (0.73%) SCOM
5 1 (0.73%) SCOrch
5 1 (0.73%) WSUS
Vendors
1 50 (36.50%) Microsoft
2 26 (18.98%) VMware
3 18 (13.14%) Cisco
4 10 (7.30%) McAfee
5 8 (5.84%) Apple
5 8 (5.84%) Citrix
6 5 (3.65%) Google
7 4 (2.92%) ServiceNow
8 3 (2.19%) Dell
8 3 (2.19%) Remedy
9 2 (1.46%) Avaya
9 2 (1.46%) HP
9 2 (1.46%) Red Hat
9 2 (1.46%) Snow
10 1 (0.73%) CommVault
10 1 (0.73%) Ivanti
10 1 (0.73%) SolarWinds
10 1 (0.73%) Sophos
10 1 (0.73%) Symantec
10 1 (0.73%) Xerox