Technical Support Contracts in the UK excluding London

Technical Support
UK > UK excluding London

The median Technical Support daily rate in the UK excluding London is £176, according to job vacancies posted in the 6 months leading up to 15 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 Jun 2024
Same period 2023 Same period 2022
Rank 272 385 398
Rank change year-on-year +113 +13 -9
Contract jobs requiring a Technical Support 132 45 106
As % of all contract jobs advertised in the UK excluding London 0.62% 0.20% 0.35%
As % of the Job Titles category 0.67% 0.21% 0.36%
Number of daily rates quoted 66 37 63
10th Percentile £141 £126 £154
25th Percentile £150 £150 £200
Median daily rate (50th Percentile) £176 £180 £250
Median % change year-on-year -2.50% -28.00% +25.31%
75th Percentile £267 £315 £322
90th Percentile £350 £375 £380
UK median daily rate £210 £218 £290
% change year-on-year -3.45% -25.00% +19.59%
Number of hourly rates quoted 22 4 8
10th Percentile £11.83 £16.28 £11.95
25th Percentile £12.38 £19.31 £13.38
Median hourly rate £13.00 £21.11 £16.63
Median % change year-on-year -38.42% +26.94% +33.04%
75th Percentile £20.46 £26.37 £21.63
90th Percentile £23.75 £35.63 £26.62
UK median hourly rate £15.67 £25.25 £17.88
% change year-on-year -37.96% +41.22% +33.73%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,709 21,379 29,050
% of contract IT jobs with a recognized job title 92.42% 94.21% 95.59%
Number of daily rates quoted 11,751 14,853 20,421
10th Percentile £213 £225 £208
25th Percentile £363 £388 £375
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +8.57%
75th Percentile £593 £600 £575
90th Percentile £680 £688 £656
UK median daily rate £525 £538 £525
% change year-on-year -2.42% +2.48% +6.06%
Number of hourly rates quoted 2,515 1,090 1,383
10th Percentile £12.63 £13.41 £12.50
25th Percentile £15.92 £18.08 £15.00
Median hourly rate £40.00 £42.08 £20.00
Median % change year-on-year -4.94% +110.39% +7.82%
75th Percentile £62.83 £65.00 £47.25
90th Percentile £74.00 £75.68 £62.45
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

Technical Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support in the UK excluding London

Technical Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Technical Support in the UK excluding London.

Daily rate trend for Technical Support in the UK excluding London

Technical Support
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Technical Support in the UK excluding London over the 6 months to 15 June 2024.

Daily rate histogram for Technical Support in the UK excluding London

Technical Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Technical Support in the UK excluding London.

Hourly rate trend for Technical Support in the UK excluding London

Technical Support
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Technical Support in the UK excluding London over the 6 months to 15 June 2024.

Hourly rate histogram for Technical Support in the UK excluding London

Technical Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK excluding London region over the 6 months to 15 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +35 40 £165 -52.86% 19
South East +39 32 £150 -45.45% 44
Midlands +45 29 £225 +50.00% 45
East of England +23 22 £330 -9.59% 21
West Midlands +37 20 £225 +50.00% 33
East Midlands - 9 - - 12
North of England +7 6 £248 +41.43% 43
Yorkshire +12 3 £265 +101.58% 15
North West +7 3 £230 +8.24% 17
Scotland +44 2 £175 +40.00% 6
Northern Ireland -3 1 - - 1
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 15 June 2024, Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Technical Support in the job title.

1 47 (35.61%) ITIL
2 43 (32.58%) Social Skills
3 41 (31.06%) Windows
4 36 (27.27%) Problem-Solving
5 33 (25.00%) Security Cleared
6 27 (20.45%) Active Directory
7 24 (18.18%) Customer Service
8 20 (15.15%) Microsoft 365
9 19 (14.39%) Continuous Improvement
9 19 (14.39%) Analytical Skills
9 19 (14.39%) SLA
9 19 (14.39%) SC Cleared
10 16 (12.12%) Line Management
10 16 (12.12%) SCCM
11 14 (10.61%) Degree
11 14 (10.61%) Microsoft
11 14 (10.61%) BPSS Clearance
12 13 (9.85%) Service Delivery
12 13 (9.85%) Telecoms
13 12 (9.09%) Microsoft Office
13 12 (9.09%) Coaching
14 11 (8.33%) TCP/IP
15 9 (6.82%) Mac OS
15 9 (6.82%) LAN
15 9 (6.82%) Process Improvement
16 8 (6.06%) Mobile Device Management
16 8 (6.06%) SuccessFactors
16 8 (6.06%) Windows 10
17 7 (5.30%) Service Management
17 7 (5.30%) Retail

Technical Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.55%) Microsoft Exchange
2 5 (3.79%) Moodle
2 5 (3.79%) WordPress
3 4 (3.03%) Apache
3 4 (3.03%) IIS
3 4 (3.03%) Tomcat
4 1 (0.76%) SharePoint
Applications
1 12 (9.09%) Microsoft Office
2 4 (3.03%) Microsoft Excel
3 2 (1.52%) MS Visio
Business Applications
1 2 (1.52%) Unit4 Business World
Cloud Services
1 20 (15.15%) Microsoft 365
2 8 (6.06%) SuccessFactors
3 6 (4.55%) Azure
4 1 (0.76%) Entra ID
4 1 (0.76%) Power Platform
Communications & Networking
1 11 (8.33%) TCP/IP
2 9 (6.82%) LAN
3 6 (4.55%) WAN
4 5 (3.79%) Internet
5 4 (3.03%) DHCP
5 4 (3.03%) H.323
5 4 (3.03%) HTTP
6 3 (2.27%) DNS
6 3 (2.27%) Firewall
6 3 (2.27%) Remote Desktop
6 3 (2.27%) Wireless
7 1 (0.76%) SAN
Database & Business Intelligence
1 1 (0.76%) Geospatial Data
1 1 (0.76%) GIS
1 1 (0.76%) MySQL
1 1 (0.76%) Power BI
1 1 (0.76%) Relational Database
1 1 (0.76%) Spatial Data
Development Applications
1 1 (0.76%) JIRA
General
1 43 (32.58%) Social Skills
2 19 (14.39%) Analytical Skills
3 13 (9.85%) Telecoms
4 7 (5.30%) Legal
4 7 (5.30%) Retail
5 6 (4.55%) Organisational Skills
5 6 (4.55%) Police
5 6 (4.55%) Public Sector
6 5 (3.79%) French Language
7 4 (3.03%) Back Office
7 4 (3.03%) Marketing
8 2 (1.52%) Spanish Language
9 1 (0.76%) Automotive
9 1 (0.76%) Documentation Skills
9 1 (0.76%) Finance
9 1 (0.76%) German Language
9 1 (0.76%) Influencing Skills
9 1 (0.76%) Italian Language
9 1 (0.76%) Portuguese Language
Miscellaneous
1 5 (3.79%) Learning Management System
1 5 (3.79%) Management Information System
2 4 (3.03%) IVR
2 4 (3.03%) Self-Motivation
3 3 (2.27%) Blog
4 2 (1.52%) AS400
4 2 (1.52%) Renewable Energy
5 1 (0.76%) Driving Licence
5 1 (0.76%) FMCG
5 1 (0.76%) Onboarding
5 1 (0.76%) Replication
5 1 (0.76%) Virtual Team
Operating Systems
1 41 (31.06%) Windows
2 9 (6.82%) Mac OS
3 8 (6.06%) Windows 10
4 6 (4.55%) Android
5 5 (3.79%) Linux
6 4 (3.03%) Red Hat Enterprise Linux
6 4 (3.03%) Windows Server
7 3 (2.27%) Windows 7
7 3 (2.27%) Windows Server 2012
8 1 (0.76%) Unix
Processes & Methodologies
1 47 (35.61%) ITIL
2 36 (27.27%) Problem-Solving
3 24 (18.18%) Customer Service
4 19 (14.39%) Continuous Improvement
5 16 (12.12%) Line Management
6 13 (9.85%) Service Delivery
7 12 (9.09%) Coaching
8 9 (6.82%) Process Improvement
9 8 (6.06%) Mobile Device Management
10 7 (5.30%) Root Cause Analysis
10 7 (5.30%) Service Management
11 6 (4.55%) Customer-Centricity
11 6 (4.55%) Knowledge Management
12 5 (3.79%) Project Management
12 5 (3.79%) Web Development
13 4 (3.03%) B2B
13 4 (3.03%) B2C
13 4 (3.03%) Change Management
13 4 (3.03%) Problem Management
13 4 (3.03%) WFM
Programming Languages
1 4 (3.03%) JavaScript
1 4 (3.03%) PowerShell
1 4 (3.03%) Python
2 3 (2.27%) SQL
3 1 (0.76%) Java
3 1 (0.76%) Perl
Qualifications
1 33 (25.00%) Security Cleared
2 19 (14.39%) SC Cleared
3 14 (10.61%) BPSS Clearance
3 14 (10.61%) Degree
4 4 (3.03%) Cisco Certification
4 4 (3.03%) DV Cleared
5 2 (1.52%) CCENT
5 2 (1.52%) DBS Check
6 1 (0.76%) A+ Certification
6 1 (0.76%) ITIL Certification
6 1 (0.76%) MCP
Quality Assurance & Compliance
1 19 (14.39%) SLA
2 6 (4.55%) ISO/IEC 27001
System Software
1 27 (20.45%) Active Directory
2 6 (4.55%) VMware Infrastructure
3 5 (3.79%) Virtual Servers
4 3 (2.27%) BitLocker
5 1 (0.76%) Firmware
5 1 (0.76%) Hyper-V
5 1 (0.76%) Virtual Machines
Systems Management
1 16 (12.12%) SCCM
2 6 (4.55%) Microsoft Intune
3 1 (0.76%) SmoothWall
3 1 (0.76%) vCenter Server
Vendors
1 14 (10.61%) Microsoft
2 6 (4.55%) BT
2 6 (4.55%) Cisco
2 6 (4.55%) VMware
3 5 (3.79%) SAP
4 4 (3.03%) Avaya
4 4 (3.03%) Red Hat
4 4 (3.03%) Verint
5 3 (2.27%) ServiceNow
6 2 (1.52%) HP
6 2 (1.52%) Oracle
7 1 (0.76%) Fujitsu
7 1 (0.76%) Google
7 1 (0.76%) McAfee