Service Analyst Contracts with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst daily rate in Work from Home is £200 according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 232 261 307
Rank change year-on-year +29 +46 -45
Contract jobs requiring a Service Analyst 129 231 362
As % of all contract jobs with a WFH option 0.84% 0.89% 0.81%
As % of the Job Titles category 0.90% 0.93% 0.85%
Number of daily rates quoted 78 160 257
10th Percentile £139 £125 £110
25th Percentile £158 £156 £143
Median daily rate (50th Percentile) £200 £204 £175
Median % change year-on-year -1.84% +16.43% +20.69%
75th Percentile £386 £438 £338
90th Percentile £574 £525 £508
UK median daily rate £213 £225 £190
% change year-on-year -5.56% +18.42% +28.81%
Number of hourly rates quoted 14 15 54
10th Percentile - £12.55 £11.21
25th Percentile £15.50 £13.46 £12.50
Median hourly rate £16.00 £16.37 £16.78
Median % change year-on-year -2.26% -2.43% +11.85%
75th Percentile £19.00 £21.36 £20.25
90th Percentile £26.85 £22.05 £24.75
UK median hourly rate £14.84 £15.50 £14.50
% change year-on-year -4.26% +6.90% +3.57%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,386 24,802 42,601
% of contract IT jobs with a recognized job title 93.54% 95.34% 95.79%
Number of daily rates quoted 9,612 17,511 30,752
10th Percentile £325 £358 £355
25th Percentile £425 £444 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.33% +2.38% +10.53%
75th Percentile £638 £650 £625
90th Percentile £748 £750 £713
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 563 576 607
10th Percentile £14.27 £18.50 £12.85
25th Percentile £22.68 £26.19 £18.75
Median hourly rate £43.00 £55.00 £35.00
Median % change year-on-year -21.82% +57.14% +40.00%
75th Percentile £62.50 £68.75 £55.00
90th Percentile £75.25 £80.25 £66.00
UK median hourly rate £35.96 £45.00 £23.00
% change year-on-year -20.09% +95.65% +0.24%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst daily rate for jobs with a WFH option

Service Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 26 April 2024.

Service Analyst daily rate histogram for jobs with a WFH option

Service Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst hourly rate for jobs with a WFH option

Service Analyst
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 26 April 2024.

Service Analyst hourly rate histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 26 April 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Analyst in the job title.

1 54 (41.86%) Finance
2 52 (40.31%) Social Skills
3 42 (32.56%) Customer Service
4 41 (31.78%) Windows
4 41 (31.78%) Microsoft
5 40 (31.01%) Active Directory
6 38 (29.46%) Banking
7 37 (28.68%) Microsoft 365
8 34 (26.36%) ITIL
9 32 (24.81%) Service Management
10 25 (19.38%) ServiceNow
11 23 (17.83%) ITSM
12 22 (17.05%) Microsoft Office
12 22 (17.05%) Windows 10
12 22 (17.05%) Problem-Solving
13 20 (15.50%) Change Management
14 19 (14.73%) Public Sector
15 16 (12.40%) Microsoft Exchange
16 14 (10.85%) Analytical Skills
16 14 (10.85%) Security Cleared
17 13 (10.08%) GAP Analysis
18 12 (9.30%) Migration
18 12 (9.30%) SC Cleared
18 12 (9.30%) Azure
19 11 (8.53%) Microsoft Excel
19 11 (8.53%) Incident Management
20 10 (7.75%) SLA
21 9 (6.98%) Microsoft PowerPoint
21 9 (6.98%) Requirements Gathering
22 7 (5.43%) Validation

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.40%) Microsoft Exchange
2 6 (4.65%) SharePoint
3 1 (0.78%) Apache
3 1 (0.78%) JBoss
3 1 (0.78%) nginx
3 1 (0.78%) Tomcat
Applications
1 22 (17.05%) Microsoft Office
2 11 (8.53%) Microsoft Excel
3 9 (6.98%) Microsoft PowerPoint
4 1 (0.78%) Chatbot
4 1 (0.78%) MS Visio
Business Applications
1 1 (0.78%) assyst
1 1 (0.78%) Temenos T24
Cloud Services
1 37 (28.68%) Microsoft 365
2 12 (9.30%) Azure
3 6 (4.65%) Entra ID
4 2 (1.55%) Asana
4 2 (1.55%) AWS
4 2 (1.55%) OneDrive
4 2 (1.55%) Power Platform
4 2 (1.55%) Slack
5 1 (0.78%) Google Workspace
5 1 (0.78%) Power Automate
Communications & Networking
1 4 (3.10%) VPN
2 3 (2.33%) DNS
2 3 (2.33%) Internet
3 2 (1.55%) DHCP
3 2 (1.55%) VoIP
4 1 (0.78%) Broadband
4 1 (0.78%) Firewall
Database & Business Intelligence
1 2 (1.55%) Power BI
2 1 (0.78%) RDBMS
2 1 (0.78%) Relational Database
2 1 (0.78%) SQL Server
Development Applications
1 2 (1.55%) JIRA
General
1 54 (41.86%) Finance
2 52 (40.31%) Social Skills
3 38 (29.46%) Banking
4 19 (14.73%) Public Sector
5 14 (10.85%) Analytical Skills
6 7 (5.43%) Organisational Skills
7 3 (2.33%) Inclusion and Diversity
7 3 (2.33%) Legal
7 3 (2.33%) Manufacturing
8 2 (1.55%) French Language
8 2 (1.55%) Law
8 2 (1.55%) Marketing
8 2 (1.55%) Spanish Language
8 2 (1.55%) Telecoms
9 1 (0.78%) Automotive
9 1 (0.78%) Electronics
9 1 (0.78%) German Language
9 1 (0.78%) Italian Language
9 1 (0.78%) Pharmaceutical
9 1 (0.78%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (0.78%) IBM Integration Bus
1 1 (0.78%) Middleware
Miscellaneous
1 6 (4.65%) Management Information System
2 4 (3.10%) Onboarding
3 2 (1.55%) BYOD
3 2 (1.55%) NHS
3 2 (1.55%) Product Ownership
3 2 (1.55%) Smartphone
3 2 (1.55%) SWIFT Messaging Network
3 2 (1.55%) Video Conferencing
4 1 (0.78%) Blackberry
4 1 (0.78%) Data Protection Act
4 1 (0.78%) Derivative
4 1 (0.78%) Driving Licence
4 1 (0.78%) iPhone
4 1 (0.78%) IVR
4 1 (0.78%) Life Science
4 1 (0.78%) Reference Data
4 1 (0.78%) Self-Motivation
Operating Systems
1 41 (31.78%) Windows
2 22 (17.05%) Windows 10
3 4 (3.10%) Android
3 4 (3.10%) Mac OS
4 3 (2.33%) Apple iOS
5 2 (1.55%) Windows 7
5 2 (1.55%) Windows Server
6 1 (0.78%) Linux
6 1 (0.78%) Red Hat Enterprise Linux
6 1 (0.78%) Unix
Processes & Methodologies
1 42 (32.56%) Customer Service
2 34 (26.36%) ITIL
3 32 (24.81%) Service Management
4 23 (17.83%) ITSM
5 22 (17.05%) Problem-Solving
6 20 (15.50%) Change Management
7 13 (10.08%) GAP Analysis
8 12 (9.30%) Migration
9 11 (8.53%) Incident Management
10 9 (6.98%) Requirements Gathering
11 7 (5.43%) DevOps
11 7 (5.43%) Site Reliability Engineering
11 7 (5.43%) User Stories
11 7 (5.43%) Validation
12 6 (4.65%) Data Management
12 6 (4.65%) Problem Management
12 6 (4.65%) Root Cause Analysis
12 6 (4.65%) Service Delivery
13 5 (3.88%) Data Migration
13 5 (3.88%) User Acceptance Testing
Programming Languages
1 2 (1.55%) SQL
2 1 (0.78%) PowerShell
2 1 (0.78%) Shell Script
Qualifications
1 14 (10.85%) Security Cleared
2 12 (9.30%) SC Cleared
3 7 (5.43%) Degree
4 3 (2.33%) DV Cleared
4 3 (2.33%) ITIL Certification
5 2 (1.55%) A+ Certification
5 2 (1.55%) BPSS Clearance
5 2 (1.55%) ITIL Foundation Certificate
5 2 (1.55%) Network+ Certification
6 1 (0.78%) AWS Certification
6 1 (0.78%) MCSE
6 1 (0.78%) Microsoft Certification
Quality Assurance & Compliance
1 10 (7.75%) SLA
2 6 (4.65%) Data Quality
3 5 (3.88%) QA
4 3 (2.33%) PMO
5 2 (1.55%) Disclosure Scotland
5 2 (1.55%) EMIR
5 2 (1.55%) MiFID
6 1 (0.78%) GDPR
System Software
1 40 (31.01%) Active Directory
2 3 (2.33%) BitLocker
3 2 (1.55%) Virtual Desktop
Systems Management
1 5 (3.88%) Microsoft Intune
2 2 (1.55%) Jamf Pro
3 1 (0.78%) SCCM
Vendors
1 41 (31.78%) Microsoft
2 25 (19.38%) ServiceNow
3 3 (2.33%) Citrix
3 3 (2.33%) SAP
4 2 (1.55%) BeyondTrust
4 2 (1.55%) Bloomberg
4 2 (1.55%) Dell
4 2 (1.55%) iManage
4 2 (1.55%) Mitel
4 2 (1.55%) Palo Alto
4 2 (1.55%) Refinitiv
4 2 (1.55%) Zscaler
5 1 (0.78%) Apple
5 1 (0.78%) Equitrac
5 1 (0.78%) IBM
5 1 (0.78%) Oracle
5 1 (0.78%) Red Hat
5 1 (0.78%) Temenos