Service Analyst Contracts with Hybrid/Remote/WFH Options

Service Analyst
UK > Work from Home

The median Service Analyst daily rate for remote or hybrid work is £182, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 264 215 259
Rank change year-on-year -49 +44 +50
Contract jobs requiring a Service Analyst 40 131 229
As % of all contract jobs with a WFH option 0.40% 0.85% 0.89%
As % of the Job Titles category 0.43% 0.91% 0.93%
Number of daily rates quoted 26 78 155
10th Percentile £141 £139 £123
25th Percentile £144 £158 £156
Median daily rate (50th Percentile) £182 £200 £200
Median % change year-on-year -9.13% - +14.29%
75th Percentile £302 £380 £438
90th Percentile £563 £574 £530
UK median daily rate £200 £200 £225
% change year-on-year - -11.11% +15.38%
Number of hourly rates quoted 3 14 15
10th Percentile £13.66 - £12.55
25th Percentile £14.77 £15.50 £13.46
Median hourly rate £17.75 £16.00 £16.37
Median % change year-on-year +10.94% -2.26% -6.46%
75th Percentile £21.94 £19.00 £21.36
90th Percentile £23.78 £26.85 £22.05
UK median hourly rate £15.44 £14.84 £15.50
% change year-on-year +4.04% -4.26% +6.90%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,288 14,354 24,650
% of contract IT jobs with a recognized job title 93.77% 93.54% 95.33%
Number of daily rates quoted 6,350 9,595 17,415
10th Percentile £337 £325 £360
25th Percentile £414 £425 £444
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.69% +2.76%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 228 579 565
10th Percentile £14.00 £14.38 £18.50
25th Percentile £18.19 £23.39 £26.00
Median hourly rate £38.00 £44.74 £55.00
Median % change year-on-year -15.06% -18.65% +57.14%
75th Percentile £66.00 £63.00 £68.75
90th Percentile £75.00 £75.25 £80.25
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with Hybrid/Remote/WFH options

Service Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing Service Analyst.

Service Analyst daily rate for jobs with a WFH option

Service Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing Service Analyst over the 6 months to 1 May 2025.

Service Analyst daily rate histogram for jobs with a WFH option

Service Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing Service Analyst.

Service Analyst hourly rate for jobs with a WFH option

Service Analyst
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with remote working options citing Service Analyst over the 6 months to 1 May 2025.

Service Analyst hourly rate histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 May 2025, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Analyst in the job title.

1 20 (50.00%) ITIL
2 19 (47.50%) Windows
2 19 (47.50%) Microsoft 365
2 19 (47.50%) Customer Service
3 16 (40.00%) Social Skills
3 16 (40.00%) Active Directory
4 15 (37.50%) ServiceNow
5 14 (35.00%) SLA
6 13 (32.50%) Microsoft
7 11 (27.50%) Windows 10
8 10 (25.00%) Finance
8 10 (25.00%) Incident Management
9 9 (22.50%) Microsoft Office
9 9 (22.50%) SharePoint
10 7 (17.50%) Management Information System
10 7 (17.50%) Analytical Skills
11 6 (15.00%) Inclusion and Diversity
11 6 (15.00%) Problem-Solving
11 6 (15.00%) Public Sector
12 5 (12.50%) ITSM
12 5 (12.50%) Service Delivery
12 5 (12.50%) Apple
13 4 (10.00%) Service Management
13 4 (10.00%) Mac OS
14 3 (7.50%) Customer Engagement
14 3 (7.50%) Security Cleared
14 3 (7.50%) Android
14 3 (7.50%) Performance Metrics
14 3 (7.50%) Proactive Monitoring
14 3 (7.50%) Change Management

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (22.50%) SharePoint
2 3 (7.50%) IBM Notes
3 1 (2.50%) Microsoft Exchange
Applications
1 9 (22.50%) Microsoft Office
2 3 (7.50%) Microsoft Excel
3 1 (2.50%) Chatbot
Business Applications
1 1 (2.50%) Loan IQ
1 1 (2.50%) Remedy ITSM
Cloud Services
1 19 (47.50%) Microsoft 365
2 2 (5.00%) Azure
3 1 (2.50%) Google Workspace
3 1 (2.50%) OneDrive
3 1 (2.50%) Power Platform
3 1 (2.50%) Salesforce Service Cloud
Communications & Networking
1 2 (5.00%) Remote Desktop
1 2 (5.00%) VPN
2 1 (2.50%) DNS
2 1 (2.50%) Skype
2 1 (2.50%) TCP/IP
Database & Business Intelligence
1 2 (5.00%) SQL Server
2 1 (2.50%) Power BI
Development Applications
1 1 (2.50%) JIRA
General
1 16 (40.00%) Social Skills
2 10 (25.00%) Finance
3 7 (17.50%) Analytical Skills
4 6 (15.00%) Inclusion and Diversity
4 6 (15.00%) Public Sector
5 2 (5.00%) Banking
6 1 (2.50%) German Language
6 1 (2.50%) Law
6 1 (2.50%) Local Government
6 1 (2.50%) Marketing
6 1 (2.50%) Military
6 1 (2.50%) Organisational Skills
Miscellaneous
1 7 (17.50%) Management Information System
2 2 (5.00%) Data Centre
2 2 (5.00%) Onboarding
3 1 (2.50%) Analytical Mindset
3 1 (2.50%) Blackberry
3 1 (2.50%) Foreign Exchange (FX)
3 1 (2.50%) Smartphone
3 1 (2.50%) Video Conferencing
Operating Systems
1 19 (47.50%) Windows
2 11 (27.50%) Windows 10
3 4 (10.00%) Mac OS
4 3 (7.50%) Android
5 2 (5.00%) Apple iOS
6 1 (2.50%) Windows Server
Processes & Methodologies
1 20 (50.00%) ITIL
2 19 (47.50%) Customer Service
3 10 (25.00%) Incident Management
4 6 (15.00%) Problem-Solving
5 5 (12.50%) ITSM
5 5 (12.50%) Service Delivery
6 4 (10.00%) Service Management
7 3 (7.50%) Change Management
7 3 (7.50%) Customer Engagement
7 3 (7.50%) Performance Metrics
7 3 (7.50%) Proactive Monitoring
8 2 (5.00%) Analytics
8 2 (5.00%) Collaborative Working
8 2 (5.00%) Continuous Improvement
8 2 (5.00%) Data Governance
8 2 (5.00%) Data Mapping
8 2 (5.00%) Problem Management
9 1 (2.50%) Chat Support
9 1 (2.50%) Conversational UI
9 1 (2.50%) Ticket Management
Programming Languages
1 2 (5.00%) SQL
Qualifications
1 3 (7.50%) Security Cleared
2 2 (5.00%) SC Cleared
3 1 (2.50%) BPSS Clearance
3 1 (2.50%) Degree
3 1 (2.50%) DV Cleared
3 1 (2.50%) ITIL Certification
Quality Assurance & Compliance
1 14 (35.00%) SLA
2 2 (5.00%) Data Quality
System Software
1 16 (40.00%) Active Directory
2 1 (2.50%) BitLocker
Vendors
1 15 (37.50%) ServiceNow
2 13 (32.50%) Microsoft
3 5 (12.50%) Apple
4 3 (7.50%) Citrix
4 3 (7.50%) Lotus
5 2 (5.00%) Salesforce
6 1 (2.50%) Capita
6 1 (2.50%) Cisco
6 1 (2.50%) Equitrac
6 1 (2.50%) Google
6 1 (2.50%) Mitel
6 1 (2.50%) Nexthink
6 1 (2.50%) Progress
6 1 (2.50%) Remedy