Period
to 25 June 2018

The median contractor rate for a Service Analyst was £175 per day in advertised job vacancies during the 6 months to 25 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
25 Jun 2018
Same period 2017 Same period 2016
Rank 218 224 183
Rank change year-on-year +6 -41 -51
Contract jobs requiring a Service Analyst 1,272 1,093 1,520
As % of all contract IT jobs advertised in the UK 1.27% 1.19% 1.43%
As % of the Job Titles category 1.33% 1.26% 1.50%
Number of daily rates quoted 690 620 837
UK median daily rate £175 £235 £240
Median daily rate % change year-on-year -25.53% -2.08% -16.52%
10th Percentile £102 £105 £105
90th Percentile £488 £488 £482
UK excluding London median daily rate £150 £250 £229
% change year-on-year -40.00% +9.29% -22.46%
Number of hourly rates quoted 274 226 324
UK median hourly rate £13.50 £13.50 £13.50
10th Percentile £10.35 £10.00 £10.20
90th Percentile £19.28 £18.25 £19.50
UK excluding London median hourly rate £13.00 £12.50 £13.50
% change year-on-year +4.00% -7.41% +3.85%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,290 86,992 101,087
% of contract IT jobs with a recognized job title 94.83% 94.95% 95.11%
Number of daily rates quoted 62,383 56,264 65,652
UK median daily rate £450 £425 £423
Median daily rate % change year-on-year +5.88% +0.59% +5.63%
10th Percentile £269 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,066 2,875 3,090
UK median hourly rate £18.00 £18.70 £20.00
Median hourly rate % change year-on-year -3.74% -6.50% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.40 £50.00 £48.00
UK excluding London median hourly rate £17.50 £17.63 £20.00
% change year-on-year -0.74% -11.85% +19.05%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 6 months to 25 June 2018.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 6 months to 25 June 2018.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 25 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 1,136 £185 -22.92% 143
UK excluding London -8 782 £150 -40.00% 113
London -2 437 £200 -11.31% 38
North of England +5 212 £165 +22.22% 29
South East -53 187 £170 -56.13% 25
Midlands -6 150 £140 -53.33% 18
North West +36 121 £150 +20.00% 13
East of England +32 100 £149 -29.21% 18
West Midlands -21 82 £140 -26.32% 9
Yorkshire -33 72 £368 +183.08% 13
East Midlands +16 66 £158 -47.50% 9
Scotland -27 51 £126 -49.50% 4
South West +16 50 £274 -8.58% 15
Wales -13 22 £269 +144.55% 3
North East +4 19 £120 -63.08% 3
Northern Ireland +29 10 £75 -6.83%

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 520 (40.88%) Windows
2 477 (37.50%) Active Directory
3 434 (34.12%) Microsoft
4 419 (32.94%) ITIL
5 328 (25.79%) Microsoft Office
6 286 (22.48%) Finance
7 216 (16.98%) Windows 7
8 179 (14.07%) Service Management
9 162 (12.74%) Office 365
10 151 (11.87%) Windows 10
11 140 (11.01%) SLA
12 136 (10.69%) Citrix
13 135 (10.61%) Incident Management
14 129 (10.14%) Problem-Solving
15 126 (9.91%) ITSM
16 101 (7.94%) Security Cleared
17 97 (7.63%) Agile Software Development
18 85 (6.68%) Service Delivery
19 80 (6.29%) SCCM
20 79 (6.21%) Business Analysis
21 77 (6.05%) MS Exchange
21 77 (6.05%) ServiceNow
22 75 (5.90%) SC Cleared
23 74 (5.82%) Banking
23 74 (5.82%) Microsoft Excel
23 74 (5.82%) Cisco
24 72 (5.66%) Analytical Skills
25 70 (5.50%) Stakeholder Management
25 70 (5.50%) Problem Management
26 61 (4.80%) Change Management

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (6.05%) MS Exchange
2 28 (2.20%) SharePoint
3 25 (1.97%) Blackberry Enterprise Server
4 21 (1.65%) Skype for Business
5 19 (1.49%) Exchange Server 2010
6 17 (1.34%) Confluence
7 8 (0.63%) SAS
8 7 (0.55%) IBM Notes
9 6 (0.47%) SharePoint 2010
10 5 (0.39%) Exchange Server 2013
11 4 (0.31%) JBoss
11 4 (0.31%) Tomcat
12 3 (0.24%) Exchange Server 2007
12 3 (0.24%) IIS
13 2 (0.16%) Exchange Server 2003
13 2 (0.16%) Quickr
13 2 (0.16%) WebSphere
14 1 (0.079%) GeoServer
14 1 (0.079%) Moodle
14 1 (0.079%) Oracle Workflow
Applications
1 328 (25.79%) Microsoft Office
2 74 (5.82%) Microsoft Excel
3 37 (2.91%) Microsoft PowerPoint
4 25 (1.97%) MS Visio
5 10 (0.79%) Microsoft Project
6 3 (0.24%) Adobe Creative Suite
6 3 (0.24%) InDesign
6 3 (0.24%) Photoshop
7 1 (0.079%) Spreadsheet
Business Applications
1 8 (0.63%) Carpe Diem
1 8 (0.63%) Elite 3E
2 6 (0.47%) assyst
2 6 (0.47%) RMDS
3 4 (0.31%) Dynamics CRM
4 2 (0.16%) Infor SunSystems
4 2 (0.16%) ION MarketView
4 2 (0.16%) Markit EDM
4 2 (0.16%) ReMetrica
4 2 (0.16%) SAP ERP
5 1 (0.079%) Eikon
5 1 (0.079%) Maximo
5 1 (0.079%) Remedy ITSM
5 1 (0.079%) Salesforce.com CRM
5 1 (0.079%) SAP BPC
5 1 (0.079%) SAP S/4HANA
5 1 (0.079%) Unit4 Business World
Cloud Services
1 162 (12.74%) Office 365
2 11 (0.86%) Microsoft Azure
3 9 (0.71%) Amazon AWS
4 8 (0.63%) SaaS
5 6 (0.47%) IaaS
5 6 (0.47%) PaaS
6 5 (0.39%) IBM Blueworks
7 4 (0.31%) Cloud Computing
7 4 (0.31%) GitHub
8 3 (0.24%) Mimecast
9 2 (0.16%) Azure Active Directory
9 2 (0.16%) Dropbox
9 2 (0.16%) Dynamics 365
9 2 (0.16%) npm
9 2 (0.16%) OneDrive
Communications & Networking
1 44 (3.46%) VPN
2 37 (2.91%) DNS
3 33 (2.59%) DHCP
4 30 (2.36%) Skype
5 28 (2.20%) Internet
6 25 (1.97%) Remote Desktop
7 24 (1.89%) TCP/IP
8 22 (1.73%) LAN
9 21 (1.65%) VoIP
10 18 (1.42%) WAN
11 14 (1.10%) Intranet
12 11 (0.86%) SMS
12 11 (0.86%) Wireless
13 8 (0.63%) Broadband
14 7 (0.55%) Firewall
14 7 (0.55%) FTP
14 7 (0.55%) SSL
15 5 (0.39%) Extranet
15 5 (0.39%) Wi-Fi
16 4 (0.31%) ADSL
Database & Business Intelligence
1 28 (2.20%) SQL Server
2 14 (1.10%) Blockchain
3 8 (0.63%) Data Warehouse
4 7 (0.55%) SQL Server Integration Services
5 4 (0.31%) DTS
5 4 (0.31%) Relational Database
6 3 (0.24%) PostgreSQL
6 3 (0.24%) SAP Data Services
7 2 (0.16%) BusinessObjects
7 2 (0.16%) BusinessObjects Web Intelligence
7 2 (0.16%) Pentaho
7 2 (0.16%) QlikView
7 2 (0.16%) SQL Server Reporting Services
7 2 (0.16%) Star Schema
8 1 (0.079%) Base SAS
8 1 (0.079%) Data Mining
8 1 (0.079%) DB2
8 1 (0.079%) MySQL
8 1 (0.079%) RDBMS
8 1 (0.079%) SQL Server 2008
Development Applications
1 35 (2.75%) JIRA
2 4 (0.31%) Git (software)
3 3 (0.24%) Axure RP
3 3 (0.24%) Balsamiq Mockups
3 3 (0.24%) Jenkins
4 2 (0.16%) MSTest
4 2 (0.16%) SoapUI
5 1 (0.079%) Cucumber
5 1 (0.079%) ERwin
5 1 (0.079%) LSMW
5 1 (0.079%) MagicDraw
5 1 (0.079%) Protractor
5 1 (0.079%) Team Foundation Server
5 1 (0.079%) Toad
General
1 286 (22.48%) Finance
2 74 (5.82%) Banking
3 61 (4.80%) Retail
4 53 (4.17%) Law
5 46 (3.62%) Legal
6 31 (2.44%) Telecoms
7 21 (1.65%) German Language
8 17 (1.34%) Financial Institution
9 14 (1.10%) Manufacturing
10 12 (0.94%) Investment Banking
11 10 (0.79%) Advertising
11 10 (0.79%) French Language
11 10 (0.79%) Front Office
12 9 (0.71%) Publishing
13 8 (0.63%) Back Office
14 6 (0.47%) Marketing
15 5 (0.39%) Billing
16 4 (0.31%) Italian Language
16 4 (0.31%) Spanish Language
17 3 (0.24%) Dutch Language
Libraries, Frameworks & Software Standards
1 10 (0.79%) XML
2 6 (0.47%) Web Services
3 4 (0.31%) XSD
4 3 (0.24%) AngularJS
5 2 (0.16%) .NET
5 2 (0.16%) .NET Framework
5 2 (0.16%) ASP.NET Web API
5 2 (0.16%) COM
5 2 (0.16%) Entity Framework
5 2 (0.16%) Middleware
5 2 (0.16%) RxJS
5 2 (0.16%) WebSphere MQ
6 1 (0.079%) BAPI
6 1 (0.079%) CSS
6 1 (0.079%) Django
6 1 (0.079%) FIX Protocol
6 1 (0.079%) FpML
6 1 (0.079%) HTML
6 1 (0.079%) SOAP
6 1 (0.079%) Spring
Miscellaneous
1 72 (5.66%) Analytical Skills
2 52 (4.09%) Blackberry
3 49 (3.85%) Management Information System
4 46 (3.62%) iPhone
5 36 (2.83%) Smartphone
6 22 (1.73%) Self-Motivation
7 21 (1.65%) CMDB
7 21 (1.65%) iPad
7 21 (1.65%) NHS
8 16 (1.26%) Computer Science
9 15 (1.18%) Video Conferencing
10 12 (0.94%) User Experience
11 10 (0.79%) Derivative
11 10 (0.79%) Fat Client
11 10 (0.79%) Thin Client
12 7 (0.55%) Credit Risk
12 7 (0.55%) Fintech
13 6 (0.47%) Enterprise Software
14 5 (0.39%) Data Structures
14 5 (0.39%) Foreign Exchange (FX)
Operating Systems
1 520 (40.88%) Windows
2 216 (16.98%) Windows 7
3 151 (11.87%) Windows 10
4 53 (4.17%) Android
5 51 (4.01%) Windows 8
6 50 (3.93%) Windows Server
7 43 (3.38%) Windows XP
8 30 (2.36%) Mac OS X
9 29 (2.28%) Apple iOS
10 24 (1.89%) Windows Server 2008
10 24 (1.89%) Windows Server 2012
11 16 (1.26%) Windows Server 2003
12 14 (1.10%) Mac OS
13 13 (1.02%) Unix
14 12 (0.94%) Linux
15 8 (0.63%) Windows Vista
16 7 (0.55%) Windows 2000
17 5 (0.39%) Windows Mobile
18 1 (0.079%) AIX
18 1 (0.079%) Solaris
Processes & Methodologies
1 419 (32.94%) ITIL
2 179 (14.07%) Service Management
3 135 (10.61%) Incident Management
4 129 (10.14%) Problem-Solving
5 126 (9.91%) ITSM
6 97 (7.63%) Agile Software Development
7 85 (6.68%) Service Delivery
8 79 (6.21%) Business Analysis
9 70 (5.50%) Problem Management
9 70 (5.50%) Stakeholder Management
10 61 (4.80%) Change Management
11 48 (3.77%) ITIL V3
12 33 (2.59%) Migration
13 31 (2.44%) Project Management
13 31 (2.44%) Service Design
14 30 (2.36%) Change Control
15 28 (2.20%) Time Management
16 27 (2.12%) Mathematics
17 26 (2.04%) Asset Management
17 26 (2.04%) Data Analysis
Programming Languages
1 59 (4.64%) SQL
2 14 (1.10%) PowerShell
3 9 (0.71%) C
4 8 (0.63%) VBA
5 7 (0.55%) Python
6 6 (0.47%) Java
7 4 (0.31%) PL/SQL
8 3 (0.24%) C#
9 2 (0.16%) T-SQL
9 2 (0.16%) TypeScript
10 1 (0.079%) Bash Shell
10 1 (0.079%) C++
10 1 (0.079%) Groovy
10 1 (0.079%) JavaScript
10 1 (0.079%) MATLAB
10 1 (0.079%) Perl
10 1 (0.079%) R
10 1 (0.079%) VB
Qualifications
1 101 (7.94%) Security Cleared
2 75 (5.90%) SC Cleared
3 58 (4.56%) ITIL Certification
4 50 (3.93%) MCP
5 39 (3.07%) Degree
6 28 (2.20%) Microsoft Certification
7 13 (1.02%) ITIL Foundation Certificate
8 12 (0.94%) MCSA
9 9 (0.71%) DV Cleared
9 9 (0.71%) MCSE
10 8 (0.63%) MCITP
10 8 (0.63%) MOS
11 7 (0.55%) IIBA
12 6 (0.47%) ISEB
12 6 (0.47%) NVQ Level 3
13 5 (0.39%) DBS Check
13 5 (0.39%) HNC
14 4 (0.31%) BPSS Clearance
14 4 (0.31%) Cisco Certification
14 4 (0.31%) MCTS
Quality Assurance & Compliance
1 140 (11.01%) SLA
2 24 (1.89%) PMO
3 18 (1.42%) QA
4 14 (1.10%) Data Quality
5 12 (0.94%) GDPR
6 6 (0.47%) IFRS
6 6 (0.47%) IFRS 9
7 5 (0.39%) MiFID
8 4 (0.31%) Disclosure Scotland
9 2 (0.16%) PSD2
10 1 (0.079%) Actionable Recommendations
10 1 (0.079%) BS25999
10 1 (0.079%) Dodd-Frank
10 1 (0.079%) EMIR
10 1 (0.079%) ISO 22301
10 1 (0.079%) ISO 8583
10 1 (0.079%) ISO/IEC 20000
10 1 (0.079%) ISO/IEC 27001
10 1 (0.079%) PCI DSS
10 1 (0.079%) Sarbanes-Oxley
System Software
1 477 (37.50%) Active Directory
2 30 (2.36%) VMware Infrastructure
3 27 (2.12%) XenApp
4 16 (1.26%) XenDesktop
5 11 (0.86%) Virtual Desktop
6 9 (0.71%) BitLocker
7 7 (0.55%) Microsoft App-V
7 7 (0.55%) Virtual Machines
8 6 (0.47%) vSphere
9 5 (0.39%) Hyper-V
9 5 (0.39%) Terminal Services
10 3 (0.24%) VMware ESXi
10 3 (0.24%) XenServer
11 2 (0.16%) Terminal Server
12 1 (0.079%) Citrix Presentation Server
12 1 (0.079%) Virtual Servers
Systems Management
1 80 (6.29%) SCCM
2 30 (2.36%) Systems Management Server (SMS)
3 20 (1.57%) AirWatch
4 11 (0.86%) OVSD
5 9 (0.71%) OpenView
6 7 (0.55%) WSUS
7 5 (0.39%) SCOM
8 4 (0.31%) DameWare
9 3 (0.24%) Terraform
10 1 (0.079%) Failover Clustering
10 1 (0.079%) HAProxy
10 1 (0.079%) IBM BigFix
10 1 (0.079%) Microsoft Clustering
10 1 (0.079%) Microsoft Data Protection Manager
10 1 (0.079%) Microsoft Intune
10 1 (0.079%) Perfmon
10 1 (0.079%) SCOrch
10 1 (0.079%) SCSM
10 1 (0.079%) Tivoli Endpoint Manager
10 1 (0.079%) vCenter Server
Vendors
1 434 (34.12%) Microsoft
2 136 (10.69%) Citrix
3 77 (6.05%) ServiceNow
4 74 (5.82%) Cisco
5 55 (4.32%) Ivanti
6 50 (3.93%) VMware
7 40 (3.14%) Apple
8 38 (2.99%) HP
9 31 (2.44%) Remedy
10 27 (2.12%) Google
10 27 (2.12%) iManage
11 25 (1.97%) NetApp
12 18 (1.42%) SAP
13 14 (1.10%) Avaya
14 13 (1.02%) Bloomberg
15 12 (0.94%) Dell
15 12 (0.94%) Mitel
15 12 (0.94%) Oracle
16 10 (0.79%) McAfee
17 9 (0.71%) Reuters