Period
to 23 August 2017

The median contractor rate for a Service Analyst was £225 per day in advertised job vacancies during the 6 months to 23 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
23 Aug 2017
Same period 2016 Same period 2015
Rank 215 188 140
Rank change year-on-year -27 -48 +8
Contract jobs requiring a Service Analyst 1103 1544 1949
As % of all contract IT jobs advertised in the UK 1.15% 1.43% 1.73%
As % of the Job Titles category 1.21% 1.50% 1.82%
Number of daily rates quoted 630 844 934
UK median daily rate £225 £230 £275
Median daily rate % change year-on-year -2.17% -16.36% +30.95%
10th Percentile £105 £103 £110
90th Percentile £488 £475 £475
UK excluding London median daily rate £250 £200 £275
% change year-on-year +25.00% -27.27% +57.14%
Number of hourly rates quoted 228 314 510
UK median hourly rate £13.50 £13.50 £13.35
Median hourly rate % change year-on-year - +1.12% -4.91%
10th Percentile £10.13 £10.00 £9.75
90th Percentile £18.58 £19.50 £19.25
UK excluding London median hourly rate £13.25 £13.13 £13.00
% change year-on-year +0.95% +0.96% -3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 91123 102646 106818
% of contract IT jobs with a recognized job title 94.88% 94.94% 94.86%
Number of daily rates quoted 59200 66921 66780
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2782 3110 4140
UK median hourly rate £18.70 £19.00 £17.77
Median hourly rate % change year-on-year -1.58% +6.92% +4.53%
10th Percentile £10.80 £10.38 £10.50
90th Percentile £48.75 £46.69 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.22
% change year-on-year -5.26% +10.34% +2.99%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 6 months to 23 August 2017.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 6 months to 23 August 2017.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 23 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 1022 £235 +3.30% 96
UK excluding London -29 708 £250 +25.00% 70
London -66 367 £231 -23.17% 30
South East -15 238 £330 +26.92% 17
North of England +17 155 £150 -14.29% 25
Midlands -12 138 £188 +56.25% 12
Yorkshire +14 85 £125 -3.85% 14
West Midlands +19 83 £185 +48.00% 8
East of England -65 72 £213 +44.07% 8
North West -9 59 £150 -42.20% 7
South West -22 59 £300 +21.46% 4
East Midlands -31 54 £240 +116.22% 4
Scotland 0 30 £350 +16.67% 4
Wales +5 22 £120 -26.72%
North East +59 11 £325 +128.07% 4
Northern Ireland -50 1 £81 +4.55%

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 August 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Analyst in the job title.

1 405 (36.72%) Windows
2 371 (33.64%) ITIL
3 355 (32.18%) Active Directory
4 281 (25.48%) Microsoft
5 280 (25.39%) Finance
6 238 (21.58%) Microsoft Office
7 204 (18.50%) Windows 7
8 174 (15.78%) Service Management
9 119 (10.79%) SLA
10 95 (8.61%) ITSM
11 84 (7.62%) Analytical Skills
12 74 (6.71%) Windows 10
12 74 (6.71%) Banking
13 69 (6.26%) Agile Software Development
13 69 (6.26%) Service Delivery
14 67 (6.07%) Office 365
15 65 (5.89%) Business Analysis
16 63 (5.71%) MS Exchange
17 62 (5.62%) Citrix
18 61 (5.53%) Incident Management
19 60 (5.44%) Microsoft Excel
20 59 (5.35%) ITIL Certification
21 57 (5.17%) Security Cleared
22 56 (5.08%) ServiceNow
23 55 (4.99%) SQL
23 55 (4.99%) Blackberry
24 54 (4.90%) Stakeholder Management
25 51 (4.62%) Windows XP
26 48 (4.35%) SCCM
27 47 (4.26%) Change Management

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (5.71%) MS Exchange
2 43 (3.90%) SharePoint
3 23 (2.09%) Blackberry Enterprise Server
4 22 (1.99%) Exchange Server 2010
5 12 (1.09%) Exchange Server 2007
6 10 (0.91%) Exchange Server 2003
6 10 (0.91%) Skype for Business
7 7 (0.63%) IBM Notes
7 7 (0.63%) SharePoint 2013
8 5 (0.45%) SAS
8 5 (0.45%) SharePoint 2010
9 4 (0.36%) CMS
9 4 (0.36%) Confluence
9 4 (0.36%) Exchange Server 2013
9 4 (0.36%) Oracle Workflow
10 3 (0.27%) IIS
10 3 (0.27%) JBoss
10 3 (0.27%) WildFly
11 2 (0.18%) JCAPS
11 2 (0.18%) WebSphere
Applications
1 238 (21.58%) Microsoft Office
2 60 (5.44%) Microsoft Excel
3 33 (2.99%) Microsoft PowerPoint
4 27 (2.45%) MS Visio
5 6 (0.54%) Spreadsheet
6 5 (0.45%) Microsoft Project
7 2 (0.18%) InfoPath
Business Applications
1 21 (1.90%) Remedy ITSM
2 9 (0.82%) Dynamics CRM
3 4 (0.36%) CA PPM
4 2 (0.18%) Eagle PACE
4 2 (0.18%) SystmOne
4 2 (0.18%) VisionPLUS
5 1 (0.091%) assyst
5 1 (0.091%) Dynamics NAV
5 1 (0.091%) Payment Gateway
5 1 (0.091%) SAP R/3
Cloud Services
1 67 (6.07%) Office 365
2 13 (1.18%) Microsoft Azure
3 10 (0.91%) Azure Active Directory
4 3 (0.27%) Google Analytics
5 2 (0.18%) Cloud Computing
5 2 (0.18%) G Suite
6 1 (0.091%) Amazon AWS
6 1 (0.091%) Bluemix
6 1 (0.091%) Google Drive
6 1 (0.091%) IBM Cloud
6 1 (0.091%) OneDrive
Communications & Networking
1 36 (3.26%) VPN
2 26 (2.36%) DHCP
2 26 (2.36%) DNS
3 25 (2.27%) TCP/IP
4 23 (2.09%) Internet
5 22 (1.99%) LAN
5 22 (1.99%) WAN
6 16 (1.45%) Remote Desktop
7 15 (1.36%) Wireless
8 11 (1.00%) Intranet
8 11 (1.00%) Skype
9 10 (0.91%) Firewall
10 7 (0.63%) Wi-Fi
11 6 (0.54%) SAN
12 4 (0.36%) Extranet
12 4 (0.36%) IP Telephony
12 4 (0.36%) Unified Communications
13 3 (0.27%) Ethernet
13 3 (0.27%) SMS
13 3 (0.27%) VoIP
Database & Business Intelligence
1 16 (1.45%) SQL Server
2 5 (0.45%) Data Warehouse
2 5 (0.45%) IBM InfoSphere
2 5 (0.45%) Relational Database
3 4 (0.36%) Blockchain
3 4 (0.36%) DataStage
3 4 (0.36%) DB2
3 4 (0.36%) SQL Server Integration Services
4 3 (0.27%) Big Data
5 2 (0.18%) Crystal Reports
5 2 (0.18%) MySQL
5 2 (0.18%) Power BI
5 2 (0.18%) SQL Server Reporting Services
6 1 (0.091%) EDRMS
6 1 (0.091%) Hadoop
6 1 (0.091%) MS Access
6 1 (0.091%) Oracle Database
6 1 (0.091%) Oracle Database 10g
6 1 (0.091%) QlikView
6 1 (0.091%) SQL Server 2008
Development Applications
1 14 (1.27%) JIRA
2 5 (0.45%) Visual Studio
3 4 (0.36%) ERwin
3 4 (0.36%) PowerDesigner
3 4 (0.36%) SoapUI
3 4 (0.36%) Talend Open Studio
3 4 (0.36%) Team Foundation Server
4 2 (0.18%) LoadRunner
4 2 (0.18%) Selenium
5 1 (0.091%) Artifactory
5 1 (0.091%) Gatling
5 1 (0.091%) JUnit
5 1 (0.091%) NUnit
5 1 (0.091%) SpecFlow
5 1 (0.091%) SQL Server Management Studio (SSMS)
5 1 (0.091%) TeamCity
5 1 (0.091%) WebDriver
General
1 280 (25.39%) Finance
2 74 (6.71%) Banking
3 44 (3.99%) Retail
4 35 (3.17%) Legal
5 31 (2.81%) Law
6 26 (2.36%) Telecoms
7 24 (2.18%) Investment Banking
8 18 (1.63%) Financial Institution
9 14 (1.27%) Italian Language
10 13 (1.18%) Back Office
11 12 (1.09%) Retail Banking
12 8 (0.73%) Billing
13 7 (0.63%) Manufacturing
14 6 (0.54%) German Language
14 6 (0.54%) Publishing
15 5 (0.45%) Automotive
15 5 (0.45%) French Language
15 5 (0.45%) Japanese Language
15 5 (0.45%) Marketing
16 4 (0.36%) Advertising
Libraries, Frameworks & Software Standards
1 16 (1.45%) XML
2 11 (1.00%) FIX Protocol
3 10 (0.91%) Web Services
4 7 (0.63%) Middleware
5 6 (0.54%) .NET
5 6 (0.54%) Oracle Fusion
6 5 (0.45%) HTML
7 4 (0.36%) CSS
7 4 (0.36%) SOAP
7 4 (0.36%) XML Messaging
7 4 (0.36%) XML Schema
8 3 (0.27%) AngularJS
8 3 (0.27%) REST
8 3 (0.27%) XSLT
9 2 (0.18%) IBM Integration Bus
9 2 (0.18%) jQuery
9 2 (0.18%) OAuth
9 2 (0.18%) React
10 1 (0.091%) Elastic Stack
10 1 (0.091%) Software Packaging
Miscellaneous
1 84 (7.62%) Analytical Skills
2 55 (4.99%) Blackberry
3 33 (2.99%) Management Information System
4 24 (2.18%) NHS
5 23 (2.09%) User Experience
6 20 (1.81%) iPhone
7 16 (1.45%) Video Conferencing
8 12 (1.09%) Computer Science
8 12 (1.09%) Smartphone
9 11 (1.00%) Data Centre
10 10 (0.91%) Greenfield Project
10 10 (0.91%) iPad
10 10 (0.91%) Replication
11 9 (0.82%) Client/Server
11 9 (0.82%) Enterprise Software
12 8 (0.73%) Driving Licence
13 7 (0.63%) Foreign Exchange (FX)
14 6 (0.54%) Derivative
14 6 (0.54%) Mobile App
14 6 (0.54%) PDA
Operating Systems
1 405 (36.72%) Windows
2 204 (18.50%) Windows 7
3 74 (6.71%) Windows 10
4 51 (4.62%) Windows XP
5 47 (4.26%) Windows Server
6 33 (2.99%) Windows 8
7 30 (2.72%) Mac OS X
8 22 (1.99%) Android
9 18 (1.63%) Apple iOS
9 18 (1.63%) Linux
10 17 (1.54%) Windows Server 2008
11 14 (1.27%) Windows Server 2012
12 13 (1.18%) Windows Vista
13 11 (1.00%) Unix
13 11 (1.00%) Windows Server 2003
14 10 (0.91%) Windows 2000
15 9 (0.82%) Mac OS
16 3 (0.27%) Windows Phone
17 2 (0.18%) Solaris
17 2 (0.18%) Windows Mobile
Processes & Methodologies
1 371 (33.64%) ITIL
2 174 (15.78%) Service Management
3 95 (8.61%) ITSM
4 69 (6.26%) Agile Software Development
4 69 (6.26%) Service Delivery
5 65 (5.89%) Business Analysis
6 61 (5.53%) Incident Management
7 54 (4.90%) Stakeholder Management
8 47 (4.26%) Change Management
9 42 (3.81%) Migration
10 38 (3.45%) Problem Management
11 36 (3.26%) Root Cause Analysis
12 35 (3.17%) Project Management
13 34 (3.08%) ITIL V3
14 33 (2.99%) Data Analysis
15 25 (2.27%) Test Scripting
16 24 (2.18%) Asset Management
17 22 (1.99%) CRM
17 22 (1.99%) Data Migration
17 22 (1.99%) Waterfall
Programming Languages
1 55 (4.99%) SQL
2 11 (1.00%) Java
3 10 (0.91%) C#
4 5 (0.45%) JavaScript
4 5 (0.45%) PowerShell
4 5 (0.45%) VBA
5 4 (0.36%) C
5 4 (0.36%) Perl
5 4 (0.36%) PL/SQL
6 3 (0.27%) C++
6 3 (0.27%) Python
6 3 (0.27%) R
7 1 (0.091%) Bash Shell
7 1 (0.091%) Dart
7 1 (0.091%) T-SQL
Qualifications
1 59 (5.35%) ITIL Certification
2 57 (5.17%) Security Cleared
3 46 (4.17%) Degree
4 38 (3.45%) SC Cleared
5 29 (2.63%) Microsoft Certification
6 18 (1.63%) A+ Certification
6 18 (1.63%) MCP
7 15 (1.36%) ISEB
8 13 (1.18%) ISTQB
8 13 (1.18%) MCSE
9 11 (1.00%) DV Cleared
9 11 (1.00%) HNC
10 8 (0.73%) ITIL Foundation Certificate
11 7 (0.63%) MCSA
12 6 (0.54%) MCDST
13 5 (0.45%) Computer Science Degree
14 4 (0.36%) IIBA
14 4 (0.36%) MCITP
15 3 (0.27%) ISTQB Foundation Certification
15 3 (0.27%) MOS
Quality Assurance & Compliance
1 119 (10.79%) SLA
2 25 (2.27%) PMO
3 23 (2.09%) QA
4 13 (1.18%) MiFID
5 7 (0.63%) Data Quality
6 6 (0.54%) EMIR
7 4 (0.36%) Disclosure Scotland
7 4 (0.36%) ISO 20022
8 3 (0.27%) FATCA
8 3 (0.27%) Sarbanes-Oxley
9 2 (0.18%) GDPR
9 2 (0.18%) HL7
9 2 (0.18%) ISO 9001
9 2 (0.18%) ISO/IEC 20000
9 2 (0.18%) ISO/IEC 27001
10 1 (0.091%) COBIT
10 1 (0.091%) Dodd-Frank
10 1 (0.091%) IFRS
10 1 (0.091%) P3O
10 1 (0.091%) PCI DSS
System Software
1 355 (32.18%) Active Directory
2 20 (1.81%) VMware Infrastructure
3 14 (1.27%) vSphere
4 5 (0.45%) VMware ESXi
5 4 (0.36%) XenApp
6 3 (0.27%) BitLocker
6 3 (0.27%) Virtual Desktop
7 2 (0.18%) EMC RecoverPoint
7 2 (0.18%) Terminal Services
8 1 (0.091%) Oracle RAC
8 1 (0.091%) Samba
8 1 (0.091%) Terminal Server
8 1 (0.091%) XenDesktop
Systems Management
1 48 (4.35%) SCCM
2 9 (0.82%) Microsoft Intune
3 8 (0.73%) AirWatch
3 8 (0.73%) Systems Management Server (SMS)
4 6 (0.54%) HP Quality Center
5 4 (0.36%) DameWare
5 4 (0.36%) SCOM
5 4 (0.36%) Symantec Endpoint Protection
6 2 (0.18%) EMC NetWorker
6 2 (0.18%) Netcool
6 2 (0.18%) vRealize
7 1 (0.091%) Backup Exec
7 1 (0.091%) Cisco CUCM
7 1 (0.091%) MAILsweeper
7 1 (0.091%) MOM
7 1 (0.091%) Norton AntiVirus
7 1 (0.091%) PowerCLI
7 1 (0.091%) Tivoli
7 1 (0.091%) WSUS
7 1 (0.091%) ZABBIX
Vendors
1 281 (25.48%) Microsoft
2 62 (5.62%) Citrix
3 56 (5.08%) ServiceNow
4 42 (3.81%) Remedy
5 33 (2.99%) Cisco
5 33 (2.99%) VMware
6 32 (2.90%) HP
7 26 (2.36%) LANDesk
7 26 (2.36%) Oracle
8 18 (1.63%) Apple
9 12 (1.09%) Google
10 10 (0.91%) SAP
11 9 (0.82%) Altiris
11 9 (0.82%) IBM
12 8 (0.73%) Dell
12 8 (0.73%) iManage
13 7 (0.63%) Avaya
13 7 (0.63%) Lotus
13 7 (0.63%) McAfee
13 7 (0.63%) MobileIron