Period
to 21 October 2017

The median contractor rate for a Service Analyst was £190 per day in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 218 190 141
Rank change year-on-year -28 -49 0
Contract jobs requiring a Service Analyst 1202 1518 1969
As % of all contract IT jobs advertised in the UK 1.21% 1.43% 1.73%
As % of the Job Titles category 1.28% 1.51% 1.82%
Number of daily rates quoted 715 816 982
UK median daily rate £190 £200 £275
Median daily rate % change year-on-year -5.00% -27.27% +30.95%
10th Percentile £105 £100 £110
90th Percentile £488 £472 £480
UK excluding London median daily rate £175 £188 £275
% change year-on-year -6.67% -31.82% +57.14%
Number of hourly rates quoted 240 328 485
UK median hourly rate £13.50 £13.00 £13.50
Median hourly rate % change year-on-year +3.85% -3.70% -3.57%
10th Percentile £10.00 £10.00 £10.00
90th Percentile £18.83 £18.00 £19.50
UK excluding London median hourly rate £12.50 £12.50 £13.35
% change year-on-year - -6.37% +4.71%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94181 100639 108360
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 61868 65556 68886
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +6.38%
Number of hourly rates quoted 2802 3285 4159
UK median hourly rate £18.70 £18.39 £18.00
Median hourly rate % change year-on-year +1.71% +2.14% +9.09%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 6 months to 21 October 2017.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 6 months to 21 October 2017.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 1089 £190 -5.00% 103
UK excluding London -5 791 £175 -6.67% 70
London -72 375 £240 -4.00% 35
South East -28 243 £180 -15.29% 18
North of England +47 176 £158 +26.00% 19
Midlands +15 153 £158 +23.53% 10
Yorkshire +15 94 £125 - 9
West Midlands +16 86 £160 -3.03% 8
East of England -44 80 £140 -6.67% 16
South West 0 72 £288 +51.32% 5
North West +4 69 £155 -38.00% 7
East Midlands -4 66 £150 +53.85% 2
Scotland +16 44 £375 +36.36%
Wales +17 27 £129 -35.63%
North East +68 13 £325 +136.36% 3
Northern Ireland -45 5 £90 -64.14% 1
Isle of Man - 1 £425 -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Analyst in the job title.

1 481 (40.02%) Windows
2 413 (34.36%) ITIL
3 400 (33.28%) Active Directory
4 343 (28.54%) Microsoft
5 311 (25.87%) Finance
6 273 (22.71%) Microsoft Office
7 220 (18.30%) Windows 7
8 186 (15.47%) Service Management
9 144 (11.98%) SLA
10 114 (9.48%) Office 365
11 100 (8.32%) Windows 10
12 90 (7.49%) Analytical Skills
13 88 (7.32%) ITSM
14 79 (6.57%) Incident Management
15 78 (6.49%) Citrix
16 77 (6.41%) Business Analysis
17 71 (5.91%) Banking
17 71 (5.91%) MS Exchange
17 71 (5.91%) Service Delivery
18 70 (5.82%) Microsoft Excel
19 66 (5.49%) Change Management
19 66 (5.49%) Security Cleared
20 64 (5.32%) Agile Software Development
21 63 (5.24%) ITIL Certification
22 61 (5.07%) SQL
23 59 (4.91%) ServiceNow
24 57 (4.74%) Windows Server
24 57 (4.74%) Blackberry
24 57 (4.74%) Stakeholder Management
25 53 (4.41%) Degree

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (5.91%) MS Exchange
2 47 (3.91%) SharePoint
3 23 (1.91%) Exchange Server 2010
4 18 (1.50%) Blackberry Enterprise Server
5 13 (1.08%) Exchange Server 2007
6 10 (0.83%) Skype for Business
7 6 (0.50%) SAS
7 6 (0.50%) SharePoint 2010
8 5 (0.42%) Exchange Server 2003
8 5 (0.42%) IBM Notes
8 5 (0.42%) SharePoint 2013
9 4 (0.33%) Confluence
9 4 (0.33%) Exchange Server 2013
9 4 (0.33%) IIS
10 3 (0.25%) CMS
10 3 (0.25%) JBoss
11 2 (0.17%) Apache
11 2 (0.17%) BizTalk Server
11 2 (0.17%) EPiServer
11 2 (0.17%) Tomcat
Applications
1 273 (22.71%) Microsoft Office
2 70 (5.82%) Microsoft Excel
3 39 (3.24%) Microsoft PowerPoint
4 24 (2.00%) MS Visio
5 5 (0.42%) Microsoft Project
5 5 (0.42%) Spreadsheet
6 1 (0.083%) InfoPath
Business Applications
1 21 (1.75%) Remedy ITSM
2 8 (0.67%) Dynamics CRM
3 5 (0.42%) CA PPM
3 5 (0.42%) Temenos T24
4 3 (0.25%) Eagle PACE
4 3 (0.25%) Temenos Globus
5 2 (0.17%) SystmOne
5 2 (0.17%) VisionPLUS
6 1 (0.083%) assyst
6 1 (0.083%) Dynamics AX
6 1 (0.083%) Dynamics NAV
6 1 (0.083%) Maximo
6 1 (0.083%) Minerva
6 1 (0.083%) Oracle EBS
6 1 (0.083%) Payment Gateway
6 1 (0.083%) SAP R/3
Cloud Services
1 114 (9.48%) Office 365
2 10 (0.83%) Microsoft Azure
3 7 (0.58%) Azure Active Directory
4 5 (0.42%) G Suite
5 3 (0.25%) Google Analytics
5 3 (0.25%) SaaS
6 2 (0.17%) Adobe Creative Cloud
6 2 (0.17%) Cloud Computing
6 2 (0.17%) Google Drive
6 2 (0.17%) OneDrive
7 1 (0.083%) Amazon AWS
7 1 (0.083%) Bluemix
7 1 (0.083%) Dropbox
7 1 (0.083%) IBM Cloud
Communications & Networking
1 38 (3.16%) DNS
1 38 (3.16%) Internet
2 36 (3.00%) DHCP
2 36 (3.00%) VPN
3 30 (2.50%) WAN
4 29 (2.41%) LAN
5 27 (2.25%) TCP/IP
6 23 (1.91%) Wireless
7 13 (1.08%) Remote Desktop
7 13 (1.08%) VoIP
8 11 (0.92%) SMS
9 10 (0.83%) Firewall
9 10 (0.83%) Intranet
9 10 (0.83%) Wi-Fi
10 9 (0.75%) SAN
10 9 (0.75%) Skype
11 7 (0.58%) IP Telephony
12 5 (0.42%) WebEx
13 4 (0.33%) Extranet
14 3 (0.25%) Ethernet
Database & Business Intelligence
1 16 (1.33%) SQL Server
2 7 (0.58%) Blockchain
3 5 (0.42%) Data Warehouse
4 3 (0.25%) SQL Server Integration Services
5 2 (0.17%) Crystal Reports
5 2 (0.17%) Power BI
5 2 (0.17%) Relational Database
6 1 (0.083%) Big Data
6 1 (0.083%) BusinessObjects
6 1 (0.083%) Data Mart
6 1 (0.083%) Data Mining
6 1 (0.083%) EDRMS
6 1 (0.083%) Hadoop
6 1 (0.083%) InterSystems Cache
6 1 (0.083%) MySQL
6 1 (0.083%) Oracle Discoverer
6 1 (0.083%) Oracle Reports
6 1 (0.083%) SQL Server 2008
Development Applications
1 14 (1.16%) JIRA
2 11 (0.92%) Visual Studio
3 3 (0.25%) Team Foundation Server
4 2 (0.17%) LoadRunner
4 2 (0.17%) SoapUI
5 1 (0.083%) Artifactory
5 1 (0.083%) MSBuild
5 1 (0.083%) Selenium
5 1 (0.083%) SpecFlow
5 1 (0.083%) SQL Server Management Studio (SSMS)
5 1 (0.083%) TeamCity
General
1 311 (25.87%) Finance
2 71 (5.91%) Banking
3 44 (3.66%) Retail
4 32 (2.66%) Legal
5 29 (2.41%) Law
6 27 (2.25%) Telecoms
7 17 (1.41%) Investment Banking
8 16 (1.33%) Financial Institution
9 15 (1.25%) Publishing
10 13 (1.08%) Italian Language
11 10 (0.83%) Manufacturing
12 9 (0.75%) Back Office
13 7 (0.58%) Automotive
13 7 (0.58%) Front Office
13 7 (0.58%) German Language
14 6 (0.50%) Advertising
14 6 (0.50%) French Language
14 6 (0.50%) Marketing
14 6 (0.50%) Retail Banking
15 5 (0.42%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 14 (1.16%) XML
2 7 (0.58%) Web Services
3 6 (0.50%) .NET
4 5 (0.42%) CSS
4 5 (0.42%) SOAP
5 4 (0.33%) FIX Protocol
5 4 (0.33%) HTML
5 4 (0.33%) Middleware
6 2 (0.17%) AngularJS
6 2 (0.17%) IBM Integration Bus
6 2 (0.17%) jQuery
6 2 (0.17%) OAuth
6 2 (0.17%) React
6 2 (0.17%) REST
6 2 (0.17%) XSLT
7 1 (0.083%) Elastic Stack
7 1 (0.083%) HTML5
7 1 (0.083%) J2EE
7 1 (0.083%) Oracle Fusion
7 1 (0.083%) Software Packaging
Miscellaneous
1 90 (7.49%) Analytical Skills
2 57 (4.74%) Blackberry
3 33 (2.75%) Management Information System
4 29 (2.41%) iPhone
5 25 (2.08%) NHS
6 19 (1.58%) User Experience
7 18 (1.50%) Smartphone
8 17 (1.41%) Computer Science
9 15 (1.25%) Data Centre
10 14 (1.16%) PDA
11 13 (1.08%) iPad
12 12 (1.00%) Replication
13 10 (0.83%) Video Conferencing
14 9 (0.75%) Derivative
15 8 (0.67%) Mobile App
16 7 (0.58%) Client/Server
16 7 (0.58%) Driving Licence
16 7 (0.58%) Enterprise Software
16 7 (0.58%) Foreign Exchange (FX)
17 6 (0.50%) Wiki
Operating Systems
1 481 (40.02%) Windows
2 220 (18.30%) Windows 7
3 100 (8.32%) Windows 10
4 57 (4.74%) Windows Server
5 46 (3.83%) Windows XP
6 45 (3.74%) Windows 8
7 23 (1.91%) Apple iOS
8 22 (1.83%) Windows Server 2008
9 21 (1.75%) Android
10 20 (1.66%) Mac OS X
11 18 (1.50%) Windows Server 2012
12 15 (1.25%) Linux
13 11 (0.92%) Unix
14 10 (0.83%) Windows 2000
14 10 (0.83%) Windows Server 2003
15 8 (0.67%) Mac OS
15 8 (0.67%) Windows Vista
16 5 (0.42%) Windows Mobile
17 4 (0.33%) Windows Phone
18 3 (0.25%) Red Hat Enterprise Linux
Processes & Methodologies
1 413 (34.36%) ITIL
2 186 (15.47%) Service Management
3 88 (7.32%) ITSM
4 79 (6.57%) Incident Management
5 77 (6.41%) Business Analysis
6 71 (5.91%) Service Delivery
7 66 (5.49%) Change Management
8 64 (5.32%) Agile Software Development
9 57 (4.74%) Stakeholder Management
10 44 (3.66%) Migration
10 44 (3.66%) Project Management
11 43 (3.58%) ITIL V3
12 37 (3.08%) Problem Management
13 32 (2.66%) Data Analysis
14 28 (2.33%) Asset Management
15 27 (2.25%) Investment Management
15 27 (2.25%) Root Cause Analysis
15 27 (2.25%) User Acceptance Testing
16 24 (2.00%) Statistics
17 22 (1.83%) Data Protection
Programming Languages
1 61 (5.07%) SQL
2 10 (0.83%) C#
3 8 (0.67%) Java
3 8 (0.67%) PowerShell
4 5 (0.42%) C
4 5 (0.42%) R
5 4 (0.33%) JavaScript
5 4 (0.33%) Perl
6 3 (0.25%) C++
6 3 (0.25%) PL/SQL
6 3 (0.25%) Python
6 3 (0.25%) VB
7 2 (0.17%) Shell Script
7 2 (0.17%) VB6
7 2 (0.17%) VBA
8 1 (0.083%) Bash Shell
8 1 (0.083%) Dart
8 1 (0.083%) Tcl
8 1 (0.083%) T-SQL
Qualifications
1 66 (5.49%) Security Cleared
2 63 (5.24%) ITIL Certification
3 53 (4.41%) Degree
4 43 (3.58%) SC Cleared
5 32 (2.66%) Microsoft Certification
6 20 (1.66%) A+ Certification
7 18 (1.50%) ITIL Foundation Certificate
7 18 (1.50%) MCP
8 16 (1.33%) DV Cleared
9 15 (1.25%) HNC
10 12 (1.00%) ISEB
11 10 (0.83%) MCSE
12 9 (0.75%) ISTQB
13 7 (0.58%) Computer Science Degree
13 7 (0.58%) MCDST
14 4 (0.33%) CCNA
14 4 (0.33%) Cisco Certification
14 4 (0.33%) IIBA
14 4 (0.33%) MCITP
15 3 (0.25%) MCSA
Quality Assurance & Compliance
1 144 (11.98%) SLA
2 28 (2.33%) QA
3 27 (2.25%) PMO
4 17 (1.41%) MiFID
5 9 (0.75%) Data Quality
5 9 (0.75%) GDPR
6 6 (0.50%) EMIR
6 6 (0.50%) Sarbanes-Oxley
7 4 (0.33%) Disclosure Scotland
8 3 (0.25%) ISO/IEC 27001
9 2 (0.17%) FATCA
9 2 (0.17%) HL7
9 2 (0.17%) ISO 9001
9 2 (0.17%) ISO/IEC 20000
9 2 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.17%) PCI DSS
10 1 (0.083%) Dodd-Frank
10 1 (0.083%) ISO/IEC 19770
10 1 (0.083%) PMBOK
10 1 (0.083%) PSD2
System Software
1 400 (33.28%) Active Directory
2 22 (1.83%) vSphere
3 21 (1.75%) VMware Infrastructure
4 11 (0.92%) XenApp
5 5 (0.42%) VMware ESXi
6 4 (0.33%) Hyper-V
6 4 (0.33%) Virtual Desktop
7 3 (0.25%) Terminal Services
8 2 (0.17%) BitLocker
8 2 (0.17%) EMC RecoverPoint
8 2 (0.17%) Virtual Machines
8 2 (0.17%) XenDesktop
9 1 (0.083%) ISA Server
9 1 (0.083%) Oracle RAC
9 1 (0.083%) Samba
9 1 (0.083%) Terminal Server
Systems Management
1 51 (4.24%) SCCM
2 14 (1.16%) Systems Management Server (SMS)
3 11 (0.92%) AirWatch
4 6 (0.50%) HP Quality Center
4 6 (0.50%) Microsoft Intune
4 6 (0.50%) OVSD
5 5 (0.42%) Symantec Endpoint Protection
6 4 (0.33%) SCOM
7 3 (0.25%) DameWare
7 3 (0.25%) EMC NetWorker
7 3 (0.25%) Netcool
7 3 (0.25%) Norton AntiVirus
7 3 (0.25%) vRealize
8 1 (0.083%) Backup Exec
8 1 (0.083%) Cisco CUCM
8 1 (0.083%) Kibana
8 1 (0.083%) MAILsweeper
8 1 (0.083%) PowerCLI
8 1 (0.083%) SafeCom
8 1 (0.083%) ZABBIX
Vendors
1 343 (28.54%) Microsoft
2 78 (6.49%) Citrix
3 59 (4.91%) ServiceNow
4 49 (4.08%) VMware
5 45 (3.74%) Remedy
6 39 (3.24%) Cisco
7 37 (3.08%) HP
8 29 (2.41%) Apple
9 24 (2.00%) LANDesk
10 18 (1.50%) Google
11 13 (1.08%) McAfee
11 13 (1.08%) SAP
12 12 (1.00%) Oracle
13 9 (0.75%) Altiris
13 9 (0.75%) iManage
14 8 (0.67%) Bloomberg
14 8 (0.67%) IBM
15 7 (0.58%) Avaya
15 7 (0.58%) BMC
16 6 (0.50%) Adobe