Period
to 16 October 2017

The median contractor rate for a Service Analyst was £190 per day in advertised job vacancies during the 6 months to 16 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
16 Oct 2017
Same period 2016 Same period 2015
Rank 211 187 140
Rank change year-on-year -24 -47 +6
Contract jobs requiring a Service Analyst 1201 1504 1971
As % of all contract IT jobs advertised in the UK 1.21% 1.42% 1.73%
As % of the Job Titles category 1.28% 1.50% 1.82%
Number of daily rates quoted 715 814 985
UK median daily rate £190 £206 £275
Median daily rate % change year-on-year -7.65% -25.18% +30.95%
10th Percentile £105 £100 £110
90th Percentile £488 £475 £475
UK excluding London median daily rate £175 £190 £275
% change year-on-year -7.89% -30.91% +57.14%
Number of hourly rates quoted 246 326 483
UK median hourly rate £13.50 £13.00 £13.35
Median hourly rate % change year-on-year +3.85% -2.62% -4.64%
10th Percentile £10.00 £10.00 £10.00
90th Percentile £18.75 £18.00 £19.50
UK excluding London median hourly rate £12.63 £12.50 £13.30
% change year-on-year +1.00% -6.02% +4.31%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94016 100353 108146
% of contract IT jobs with a recognized job title 94.78% 94.79% 94.91%
Number of daily rates quoted 61695 65415 68695
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £253 £245
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2819 3254 4154
UK median hourly rate £18.70 £18.50 £18.00
Median hourly rate % change year-on-year +1.08% +2.78% +7.66%
10th Percentile £10.88 £10.50 £10.50
90th Percentile £48.75 £47.00 £44.50
UK excluding London median hourly rate £18.00 £18.00 £17.50
% change year-on-year - +2.86% +6.06%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 6 months to 16 October 2017.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 6 months to 16 October 2017.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 16 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 1089 £190 -5.00% 135
UK excluding London -8 786 £175 -7.89% 95
London -75 379 £250 -3.85% 45
South East -34 239 £175 -17.65% 25
North of England +34 175 £150 +20.00% 23
Midlands +22 157 £155 +19.35% 17
Yorkshire +11 92 £125 - 11
West Midlands +18 89 £160 -3.03% 8
East of England -46 80 £175 +22.81% 20
North West +18 70 £150 -42.20% 8
South West -5 69 £288 +51.32% 5
East Midlands 0 67 £150 +36.36% 9
Scotland +11 44 £375 +33.93% 4
Wales +15 26 £129 -41.81% 1
North East +70 13 £325 +136.36% 4
Northern Ireland -47 5 £90 -64.14%
Isle of Man - 1 £425 -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 October 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Analyst in the job title.

1 476 (39.63%) Windows
2 413 (34.39%) ITIL
3 397 (33.06%) Active Directory
4 342 (28.48%) Microsoft
5 307 (25.56%) Finance
6 271 (22.56%) Microsoft Office
7 220 (18.32%) Windows 7
8 191 (15.90%) Service Management
9 146 (12.16%) SLA
10 105 (8.74%) Office 365
11 96 (7.99%) Windows 10
12 94 (7.83%) ITSM
13 90 (7.49%) Analytical Skills
14 77 (6.41%) Citrix
14 77 (6.41%) Incident Management
15 74 (6.16%) Banking
16 73 (6.08%) Service Delivery
17 72 (6.00%) Microsoft Excel
17 72 (6.00%) Business Analysis
18 68 (5.66%) MS Exchange
19 66 (5.50%) Security Cleared
20 65 (5.41%) Change Management
20 65 (5.41%) Agile Software Development
21 63 (5.25%) SQL
22 62 (5.16%) ITIL Certification
23 61 (5.08%) ServiceNow
24 58 (4.83%) Windows Server
25 55 (4.58%) Blackberry
26 54 (4.50%) Stakeholder Management
26 54 (4.50%) Degree

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (5.66%) MS Exchange
2 47 (3.91%) SharePoint
3 23 (1.92%) Exchange Server 2010
4 18 (1.50%) Blackberry Enterprise Server
5 13 (1.08%) Exchange Server 2007
6 9 (0.75%) Skype for Business
7 6 (0.50%) SAS
7 6 (0.50%) SharePoint 2010
7 6 (0.50%) SharePoint 2013
8 5 (0.42%) Exchange Server 2003
8 5 (0.42%) Exchange Server 2013
8 5 (0.42%) IBM Notes
8 5 (0.42%) IIS
9 4 (0.33%) JBoss
10 3 (0.25%) CMS
10 3 (0.25%) Confluence
10 3 (0.25%) WildFly
11 2 (0.17%) BizTalk Server
11 2 (0.17%) JCAPS
11 2 (0.17%) Moodle
Applications
1 271 (22.56%) Microsoft Office
2 72 (6.00%) Microsoft Excel
3 42 (3.50%) Microsoft PowerPoint
4 25 (2.08%) MS Visio
5 5 (0.42%) Spreadsheet
6 4 (0.33%) Microsoft Project
7 1 (0.083%) InfoPath
Business Applications
1 20 (1.67%) Remedy ITSM
2 8 (0.67%) Dynamics CRM
3 5 (0.42%) CA PPM
4 4 (0.33%) Temenos T24
5 3 (0.25%) Eagle PACE
5 3 (0.25%) Temenos Globus
6 2 (0.17%) SystmOne
6 2 (0.17%) VisionPLUS
7 1 (0.083%) assyst
7 1 (0.083%) Dynamics AX
7 1 (0.083%) Dynamics NAV
7 1 (0.083%) Maximo
7 1 (0.083%) Oracle EBS
7 1 (0.083%) Payment Gateway
7 1 (0.083%) SAP R/3
Cloud Services
1 105 (8.74%) Office 365
2 10 (0.83%) Microsoft Azure
3 7 (0.58%) Azure Active Directory
4 6 (0.50%) G Suite
5 3 (0.25%) Google Analytics
6 2 (0.17%) Cloud Computing
6 2 (0.17%) Google Drive
6 2 (0.17%) OneDrive
6 2 (0.17%) SaaS
7 1 (0.083%) Adobe Creative Cloud
7 1 (0.083%) Amazon AWS
7 1 (0.083%) Bluemix
7 1 (0.083%) Dropbox
7 1 (0.083%) IBM Cloud
Communications & Networking
1 37 (3.08%) DNS
1 37 (3.08%) Internet
2 35 (2.91%) DHCP
2 35 (2.91%) VPN
3 29 (2.41%) WAN
4 28 (2.33%) LAN
5 27 (2.25%) TCP/IP
6 22 (1.83%) Wireless
7 12 (1.00%) Remote Desktop
8 11 (0.92%) SMS
9 10 (0.83%) Firewall
9 10 (0.83%) Intranet
9 10 (0.83%) VoIP
9 10 (0.83%) Wi-Fi
10 9 (0.75%) SAN
10 9 (0.75%) Skype
11 7 (0.58%) IP Telephony
12 5 (0.42%) WebEx
13 4 (0.33%) Extranet
14 3 (0.25%) 3G
Database & Business Intelligence
1 17 (1.42%) SQL Server
2 7 (0.58%) Blockchain
3 5 (0.42%) Data Warehouse
4 3 (0.25%) SQL Server Integration Services
5 2 (0.17%) Crystal Reports
5 2 (0.17%) Power BI
5 2 (0.17%) Relational Database
6 1 (0.083%) Big Data
6 1 (0.083%) BusinessObjects
6 1 (0.083%) Data Mart
6 1 (0.083%) Data Mining
6 1 (0.083%) DataStage
6 1 (0.083%) DB2
6 1 (0.083%) EDRMS
6 1 (0.083%) Hadoop
6 1 (0.083%) IBM InfoSphere
6 1 (0.083%) MySQL
6 1 (0.083%) Oracle Discoverer
6 1 (0.083%) Oracle Reports
6 1 (0.083%) SQL Server 2008
Development Applications
1 14 (1.17%) JIRA
2 12 (1.00%) Visual Studio
3 4 (0.33%) Team Foundation Server
4 2 (0.17%) LoadRunner
4 2 (0.17%) SoapUI
5 1 (0.083%) Artifactory
5 1 (0.083%) ERwin
5 1 (0.083%) MSBuild
5 1 (0.083%) PowerDesigner
5 1 (0.083%) Selenium
5 1 (0.083%) SpecFlow
5 1 (0.083%) SQL Server Management Studio (SSMS)
5 1 (0.083%) Talend Open Studio
5 1 (0.083%) TeamCity
General
1 307 (25.56%) Finance
2 74 (6.16%) Banking
3 51 (4.25%) Retail
4 34 (2.83%) Legal
5 31 (2.58%) Law
6 27 (2.25%) Telecoms
7 19 (1.58%) Financial Institution
7 19 (1.58%) Investment Banking
8 15 (1.25%) Publishing
9 13 (1.08%) Italian Language
10 10 (0.83%) Back Office
10 10 (0.83%) Manufacturing
11 7 (0.58%) Automotive
11 7 (0.58%) Retail Banking
12 6 (0.50%) Advertising
12 6 (0.50%) Billing
12 6 (0.50%) French Language
12 6 (0.50%) Front Office
12 6 (0.50%) German Language
12 6 (0.50%) Marketing
Libraries, Frameworks & Software Standards
1 15 (1.25%) XML
2 8 (0.67%) Web Services
3 6 (0.50%) .NET
4 5 (0.42%) CSS
4 5 (0.42%) FIX Protocol
4 5 (0.42%) Middleware
4 5 (0.42%) SOAP
5 4 (0.33%) HTML
6 2 (0.17%) AngularJS
6 2 (0.17%) IBM Integration Bus
6 2 (0.17%) jQuery
6 2 (0.17%) OAuth
6 2 (0.17%) Oracle Fusion
6 2 (0.17%) React
6 2 (0.17%) REST
6 2 (0.17%) XSLT
7 1 (0.083%) Elastic Stack
7 1 (0.083%) HTML5
7 1 (0.083%) Software Packaging
7 1 (0.083%) XML Messaging
Miscellaneous
1 90 (7.49%) Analytical Skills
2 55 (4.58%) Blackberry
3 33 (2.75%) Management Information System
4 28 (2.33%) iPhone
5 25 (2.08%) NHS
6 19 (1.58%) User Experience
7 18 (1.50%) Smartphone
8 17 (1.42%) Computer Science
9 15 (1.25%) Data Centre
10 14 (1.17%) PDA
11 13 (1.08%) iPad
12 11 (0.92%) Replication
12 11 (0.92%) Video Conferencing
13 9 (0.75%) Derivative
14 8 (0.67%) Client/Server
14 8 (0.67%) Driving Licence
14 8 (0.67%) Mobile App
15 7 (0.58%) Enterprise Software
15 7 (0.58%) Foreign Exchange (FX)
16 6 (0.50%) Wiki
Operating Systems
1 476 (39.63%) Windows
2 220 (18.32%) Windows 7
3 96 (7.99%) Windows 10
4 58 (4.83%) Windows Server
5 46 (3.83%) Windows 8
6 43 (3.58%) Windows XP
7 22 (1.83%) Apple iOS
7 22 (1.83%) Windows Server 2008
8 19 (1.58%) Android
8 19 (1.58%) Mac OS X
8 19 (1.58%) Windows Server 2012
9 17 (1.42%) Linux
10 11 (0.92%) Unix
10 11 (0.92%) Windows Server 2003
11 10 (0.83%) Windows 2000
12 9 (0.75%) Windows Vista
13 8 (0.67%) Mac OS
14 5 (0.42%) Windows Mobile
15 4 (0.33%) Windows Phone
16 3 (0.25%) Red Hat Enterprise Linux
Processes & Methodologies
1 413 (34.39%) ITIL
2 191 (15.90%) Service Management
3 94 (7.83%) ITSM
4 77 (6.41%) Incident Management
5 73 (6.08%) Service Delivery
6 72 (6.00%) Business Analysis
7 65 (5.41%) Agile Software Development
7 65 (5.41%) Change Management
8 54 (4.50%) Stakeholder Management
9 45 (3.75%) ITIL V3
9 45 (3.75%) Migration
10 44 (3.66%) Project Management
11 39 (3.25%) Problem Management
12 33 (2.75%) Data Analysis
13 27 (2.25%) Asset Management
13 27 (2.25%) Root Cause Analysis
14 25 (2.08%) Statistics
15 24 (2.00%) Investment Management
16 23 (1.92%) Change Control
16 23 (1.92%) User Acceptance Testing
Programming Languages
1 63 (5.25%) SQL
2 11 (0.92%) C#
3 9 (0.75%) Java
3 9 (0.75%) PowerShell
4 6 (0.50%) C
5 5 (0.42%) JavaScript
5 5 (0.42%) Perl
6 4 (0.33%) R
7 3 (0.25%) C++
7 3 (0.25%) PL/SQL
7 3 (0.25%) Python
7 3 (0.25%) VB
8 2 (0.17%) Shell Script
8 2 (0.17%) VB6
8 2 (0.17%) VBA
9 1 (0.083%) Bash Shell
9 1 (0.083%) Dart
9 1 (0.083%) Tcl
9 1 (0.083%) T-SQL
Qualifications
1 66 (5.50%) Security Cleared
2 62 (5.16%) ITIL Certification
3 54 (4.50%) Degree
4 43 (3.58%) SC Cleared
5 31 (2.58%) Microsoft Certification
6 19 (1.58%) A+ Certification
7 18 (1.50%) ITIL Foundation Certificate
7 18 (1.50%) MCP
8 17 (1.42%) DV Cleared
9 15 (1.25%) HNC
10 11 (0.92%) ISEB
11 10 (0.83%) MCSE
12 9 (0.75%) ISTQB
13 7 (0.58%) Computer Science Degree
13 7 (0.58%) MCDST
14 5 (0.42%) IIBA
15 4 (0.33%) CCNA
15 4 (0.33%) Cisco Certification
15 4 (0.33%) DBS Check
15 4 (0.33%) MCITP
Quality Assurance & Compliance
1 146 (12.16%) SLA
2 28 (2.33%) PMO
2 28 (2.33%) QA
3 15 (1.25%) MiFID
4 9 (0.75%) Data Quality
5 8 (0.67%) GDPR
6 6 (0.50%) EMIR
6 6 (0.50%) Sarbanes-Oxley
7 4 (0.33%) Disclosure Scotland
8 3 (0.25%) ISO/IEC 27001
9 2 (0.17%) FATCA
9 2 (0.17%) HL7
9 2 (0.17%) ISO 9001
9 2 (0.17%) ISO/IEC 20000
9 2 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.17%) PCI DSS
10 1 (0.083%) Dodd-Frank
10 1 (0.083%) ISO 20022
10 1 (0.083%) PMBOK
10 1 (0.083%) PSD2
System Software
1 397 (33.06%) Active Directory
2 22 (1.83%) VMware Infrastructure
2 22 (1.83%) vSphere
3 11 (0.92%) XenApp
4 6 (0.50%) VMware ESXi
5 4 (0.33%) Hyper-V
5 4 (0.33%) Virtual Desktop
6 3 (0.25%) Terminal Services
7 2 (0.17%) BitLocker
7 2 (0.17%) EMC RecoverPoint
7 2 (0.17%) Virtual Machines
7 2 (0.17%) XenDesktop
8 1 (0.083%) ISA Server
8 1 (0.083%) Oracle RAC
8 1 (0.083%) Samba
8 1 (0.083%) Terminal Server
Systems Management
1 52 (4.33%) SCCM
2 14 (1.17%) Systems Management Server (SMS)
3 10 (0.83%) AirWatch
4 6 (0.50%) HP Quality Center
4 6 (0.50%) Microsoft Intune
4 6 (0.50%) OVSD
5 5 (0.42%) Symantec Endpoint Protection
6 4 (0.33%) SCOM
7 3 (0.25%) DameWare
7 3 (0.25%) EMC NetWorker
7 3 (0.25%) Netcool
7 3 (0.25%) Norton AntiVirus
7 3 (0.25%) vRealize
8 1 (0.083%) Backup Exec
8 1 (0.083%) Kibana
8 1 (0.083%) MAILsweeper
8 1 (0.083%) PowerCLI
8 1 (0.083%) SafeCom
8 1 (0.083%) WSUS
8 1 (0.083%) ZABBIX
Vendors
1 342 (28.48%) Microsoft
2 77 (6.41%) Citrix
3 61 (5.08%) ServiceNow
4 50 (4.16%) VMware
5 43 (3.58%) Remedy
6 37 (3.08%) Cisco
6 37 (3.08%) HP
7 25 (2.08%) Apple
7 25 (2.08%) LANDesk
8 20 (1.67%) Google
9 14 (1.17%) Oracle
10 13 (1.08%) McAfee
11 12 (1.00%) SAP
12 9 (0.75%) Altiris
13 8 (0.67%) Bloomberg
13 8 (0.67%) IBM
13 8 (0.67%) iManage
14 7 (0.58%) MobileIron
15 6 (0.50%) BMC
15 6 (0.50%) Symantec