Period
to 12 December 2017

The median contractor rate for a Service Analyst was £175 per day in advertised job vacancies during the 6 months to 12 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 205 196 156
Rank change year-on-year -9 -40 -24
Contract jobs requiring a Service Analyst 1334 1413 1812
As % of all contract IT jobs advertised in the UK 1.29% 1.37% 1.61%
As % of the Job Titles category 1.36% 1.44% 1.70%
Number of daily rates quoted 770 750 927
UK median daily rate £175 £200 £269
Median daily rate % change year-on-year -12.50% -25.65% +34.50%
10th Percentile £106 £101 £106
90th Percentile £486 £469 £488
UK excluding London median daily rate £160 £178 £269
% change year-on-year -9.86% -34.01% +63.03%
Number of hourly rates quoted 276 303 444
UK median hourly rate £13.00 £12.50 £13.50
Median hourly rate % change year-on-year +4.00% -7.41% +3.85%
10th Percentile £9.88 £9.84 £10.00
90th Percentile £18.31 £17.25 £21.05
UK excluding London median hourly rate £12.50 £12.05 £14.00
% change year-on-year +3.73% -13.93% +12.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98027 97874 106867
% of contract IT jobs with a recognized job title 94.87% 94.71% 94.96%
Number of daily rates quoted 64935 63838 68154
UK median daily rate £450 £425 £405
Median daily rate % change year-on-year +5.88% +4.94% +1.25%
10th Percentile £259 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2864 3312 4055
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 6 months to 12 December 2017.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 6 months to 12 December 2017.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 1221 £175 -12.50% 113
UK excluding London -3 863 £160 -9.86% 88
London -29 436 £203 -19.00% 36
South East -34 253 £174 -18.35% 25
North of England +23 179 £150 +20.00% 25
Midlands +7 160 £140 -5.08% 9
East of England +14 113 £130 -20.00% 7
West Midlands -1 93 £140 -17.65% 5
Yorkshire +6 86 £140 +14.29% 10
South West +13 85 £313 +64.47% 11
North West +11 76 £150 +15.38% 12
East Midlands -3 66 £150 +36.36% 4
Scotland +9 43 £375 +47.06% 7
Wales +6 26 £128 -55.07% 4
North East +69 17 £313 +78.57% 3
Northern Ireland -27 7 £105 -58.17%
Isle of Man - 2 £375 -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 December 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Analyst in the job title.

1 572 (42.88%) Windows
2 485 (36.36%) ITIL
3 473 (35.46%) Active Directory
4 387 (29.01%) Microsoft
5 337 (25.26%) Finance
6 312 (23.39%) Microsoft Office
7 275 (20.61%) Windows 7
8 217 (16.27%) Service Management
9 162 (12.14%) SLA
10 161 (12.07%) Office 365
11 133 (9.97%) Windows 10
12 116 (8.70%) Citrix
13 101 (7.57%) Analytical Skills
13 101 (7.57%) Banking
14 99 (7.42%) MS Exchange
14 99 (7.42%) Incident Management
15 86 (6.45%) ITIL Certification
16 84 (6.30%) Change Management
17 82 (6.15%) Service Delivery
18 74 (5.55%) ITSM
19 72 (5.40%) Security Cleared
20 71 (5.32%) Blackberry
21 67 (5.02%) SQL
21 67 (5.02%) Business Analysis
21 67 (5.02%) Agile Software Development
22 60 (4.50%) SCCM
22 60 (4.50%) Microsoft Excel
23 59 (4.42%) VMware
24 58 (4.35%) Windows Server
25 57 (4.27%) Retail

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (7.42%) MS Exchange
2 39 (2.92%) SharePoint
3 25 (1.87%) Exchange Server 2010
4 24 (1.80%) Skype for Business
5 17 (1.27%) Exchange Server 2007
6 16 (1.20%) Blackberry Enterprise Server
7 9 (0.67%) SAS
8 8 (0.60%) IBM Notes
9 7 (0.52%) Confluence
10 5 (0.37%) CMS
10 5 (0.37%) Exchange Server 2013
10 5 (0.37%) SharePoint 2010
11 4 (0.30%) Exchange Server 2003
12 3 (0.22%) IIS
12 3 (0.22%) SharePoint 2013
13 2 (0.15%) Apache
13 2 (0.15%) EPiServer
13 2 (0.15%) JBoss
13 2 (0.15%) JCAPS
13 2 (0.15%) WebSphere
Applications
1 312 (23.39%) Microsoft Office
2 60 (4.50%) Microsoft Excel
3 30 (2.25%) Microsoft PowerPoint
4 14 (1.05%) MS Visio
5 3 (0.22%) Microsoft Project
6 1 (0.075%) Adobe Creative Suite
6 1 (0.075%) InDesign
6 1 (0.075%) InfoPath
6 1 (0.075%) Photoshop
6 1 (0.075%) Spreadsheet
Business Applications
1 15 (1.12%) Remedy ITSM
2 6 (0.45%) Dynamics CRM
3 5 (0.37%) CA PPM
3 5 (0.37%) Temenos T24
4 3 (0.22%) Eagle PACE
4 3 (0.22%) RMDS
4 3 (0.22%) Temenos Globus
5 2 (0.15%) assyst
5 2 (0.15%) Oracle Financials
5 2 (0.15%) VisionPLUS
6 1 (0.075%) Dynamics AX
6 1 (0.075%) INSURE/90
6 1 (0.075%) Maximo
6 1 (0.075%) Minerva
6 1 (0.075%) Oracle 11i
6 1 (0.075%) Oracle Applications
6 1 (0.075%) Oracle EBS
6 1 (0.075%) Oracle Payables
6 1 (0.075%) Oracle Receivables
6 1 (0.075%) SAP R/3
Cloud Services
1 161 (12.07%) Office 365
2 12 (0.90%) Microsoft Azure
3 5 (0.37%) G Suite
3 5 (0.37%) SaaS
4 4 (0.30%) Azure Active Directory
5 3 (0.22%) Adobe Creative Cloud
5 3 (0.22%) Amazon AWS
5 3 (0.22%) Google Analytics
6 2 (0.15%) Cloud Computing
7 1 (0.075%) Bluemix
7 1 (0.075%) Dropbox
7 1 (0.075%) Google Drive
7 1 (0.075%) IBM Cloud
7 1 (0.075%) OneDrive
7 1 (0.075%) Taleo
Communications & Networking
1 54 (4.05%) VPN
2 51 (3.82%) Internet
3 45 (3.37%) DNS
4 41 (3.07%) DHCP
5 40 (3.00%) WAN
6 35 (2.62%) LAN
7 28 (2.10%) TCP/IP
8 27 (2.02%) Skype
9 26 (1.95%) Remote Desktop
10 25 (1.87%) Wireless
11 20 (1.50%) SMS
11 20 (1.50%) VoIP
12 18 (1.35%) Intranet
13 12 (0.90%) SAN
14 9 (0.67%) Wi-Fi
15 8 (0.60%) IP Telephony
16 6 (0.45%) Firewall
17 5 (0.37%) 3G
17 5 (0.37%) WebEx
18 4 (0.30%) 4G
Database & Business Intelligence
1 12 (0.90%) SQL Server
2 9 (0.67%) Data Warehouse
3 5 (0.37%) Blockchain
4 3 (0.22%) BusinessObjects
4 3 (0.22%) Data Mart
5 2 (0.15%) PowerPivot
5 2 (0.15%) QlikView
5 2 (0.15%) SQL Server Integration Services
6 1 (0.075%) Data Mining
6 1 (0.075%) EDRMS
6 1 (0.075%) GIS
6 1 (0.075%) InterSystems Cache
6 1 (0.075%) MySQL
6 1 (0.075%) Oracle Database
6 1 (0.075%) Oracle Database 11g
6 1 (0.075%) Oracle Discoverer
6 1 (0.075%) Oracle Reports
6 1 (0.075%) Power BI
6 1 (0.075%) Relational Database
6 1 (0.075%) SQL Server 2008
Development Applications
1 16 (1.20%) JIRA
2 10 (0.75%) Visual Studio
3 4 (0.30%) SoapUI
4 2 (0.15%) LoadRunner
4 2 (0.15%) Oracle APEX
4 2 (0.15%) Team Foundation Server
5 1 (0.075%) Jenkins
5 1 (0.075%) MSBuild
5 1 (0.075%) Oracle Forms
5 1 (0.075%) ProC
5 1 (0.075%) Toad
General
1 337 (25.26%) Finance
2 101 (7.57%) Banking
3 57 (4.27%) Retail
4 55 (4.12%) Legal
5 39 (2.92%) Law
6 32 (2.40%) Telecoms
7 27 (2.02%) International Banking
8 18 (1.35%) Financial Institution
9 16 (1.20%) Publishing
10 15 (1.12%) Investment Banking
11 11 (0.82%) Manufacturing
12 9 (0.67%) German Language
12 9 (0.67%) Italian Language
12 9 (0.67%) Retail Banking
13 8 (0.60%) Back Office
14 7 (0.52%) Front Office
14 7 (0.52%) Marketing
15 6 (0.45%) Advertising
16 5 (0.37%) Automotive
16 5 (0.37%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 16 (1.20%) XML
2 7 (0.52%) SOAP
2 7 (0.52%) Web Services
3 4 (0.30%) CSS
4 3 (0.22%) .NET
5 2 (0.15%) FIX Protocol
5 2 (0.15%) HTML
5 2 (0.15%) IBM Integration Bus
5 2 (0.15%) Middleware
5 2 (0.15%) XSLT
6 1 (0.075%) AngularJS
6 1 (0.075%) Elastic Stack
6 1 (0.075%) J2EE
6 1 (0.075%) jQuery
6 1 (0.075%) OAuth
6 1 (0.075%) React
6 1 (0.075%) REST
6 1 (0.075%) Software Packaging
Miscellaneous
1 101 (7.57%) Analytical Skills
2 71 (5.32%) Blackberry
3 47 (3.52%) iPhone
4 41 (3.07%) Management Information System
5 35 (2.62%) NHS
6 29 (2.17%) Smartphone
7 21 (1.57%) Computer Science
8 19 (1.42%) User Experience
9 17 (1.27%) iPad
10 11 (0.82%) PDA
11 10 (0.75%) Data Centre
11 10 (0.75%) Data Structures
12 9 (0.67%) Enterprise Software
13 8 (0.60%) Derivative
13 8 (0.60%) Foreign Exchange (FX)
13 8 (0.60%) Mobile App
14 7 (0.52%) Driving Licence
14 7 (0.52%) Replication
15 6 (0.45%) Video Conferencing
16 5 (0.37%) Mobile Computing
Operating Systems
1 572 (42.88%) Windows
2 275 (20.61%) Windows 7
3 133 (9.97%) Windows 10
4 58 (4.35%) Windows Server
5 55 (4.12%) Windows XP
6 48 (3.60%) Windows 8
7 32 (2.40%) Apple iOS
8 29 (2.17%) Android
9 26 (1.95%) Windows Server 2008
10 22 (1.65%) Windows Server 2012
11 18 (1.35%) Mac OS X
12 13 (0.97%) Windows 2000
13 12 (0.90%) Linux
14 10 (0.75%) Windows Server 2003
15 9 (0.67%) Unix
16 8 (0.60%) Windows Mobile
17 7 (0.52%) Windows Vista
18 5 (0.37%) Mac OS
19 4 (0.30%) Windows Phone
20 3 (0.22%) Red Hat Enterprise Linux
Processes & Methodologies
1 485 (36.36%) ITIL
2 217 (16.27%) Service Management
3 99 (7.42%) Incident Management
4 84 (6.30%) Change Management
5 82 (6.15%) Service Delivery
6 74 (5.55%) ITSM
7 67 (5.02%) Agile Software Development
7 67 (5.02%) Business Analysis
8 54 (4.05%) Stakeholder Management
9 49 (3.67%) ITIL V3
10 47 (3.52%) Project Management
11 46 (3.45%) Problem Management
12 41 (3.07%) Migration
13 37 (2.77%) User Acceptance Testing
14 30 (2.25%) Asset Management
15 28 (2.10%) Data Analysis
16 27 (2.02%) Configuration Management
16 27 (2.02%) Statistics
17 26 (1.95%) Investment Management
18 25 (1.87%) Root Cause Analysis
Programming Languages
1 67 (5.02%) SQL
2 10 (0.75%) PowerShell
3 9 (0.67%) C#
4 7 (0.52%) C
5 6 (0.45%) Java
5 6 (0.45%) PL/SQL
6 4 (0.30%) Perl
6 4 (0.30%) Python
6 4 (0.30%) R
6 4 (0.30%) Shell Script
7 3 (0.22%) C++
7 3 (0.22%) T-SQL
7 3 (0.22%) VB
8 2 (0.15%) JavaScript
8 2 (0.15%) VB6
9 1 (0.075%) Bash Shell
9 1 (0.075%) RPG
9 1 (0.075%) RPG IV
9 1 (0.075%) Tcl
9 1 (0.075%) VBA
Qualifications
1 86 (6.45%) ITIL Certification
2 72 (5.40%) Security Cleared
3 56 (4.20%) Degree
4 48 (3.60%) SC Cleared
5 33 (2.47%) Microsoft Certification
6 26 (1.95%) MCP
7 21 (1.57%) A+ Certification
8 19 (1.42%) ITIL Foundation Certificate
9 15 (1.12%) HNC
9 15 (1.12%) ISEB
10 13 (0.97%) DV Cleared
11 10 (0.75%) ISTQB
12 8 (0.60%) MCDST
13 7 (0.52%) MCSE
14 6 (0.45%) Computer Science Degree
15 4 (0.30%) CCENT
15 4 (0.30%) CCNA
15 4 (0.30%) Cisco Certification
15 4 (0.30%) MCITP
15 4 (0.30%) MCSA
Quality Assurance & Compliance
1 162 (12.14%) SLA
2 29 (2.17%) PMO
3 26 (1.95%) ISO/IEC 20000
4 25 (1.87%) ISO 9001
5 22 (1.65%) QA
6 15 (1.12%) GDPR
7 14 (1.05%) MiFID
8 6 (0.45%) Data Quality
8 6 (0.45%) Sarbanes-Oxley
9 5 (0.37%) EMIR
9 5 (0.37%) ISO/IEC 27001
9 5 (0.37%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 3 (0.22%) PCI DSS
11 2 (0.15%) Disclosure Scotland
11 2 (0.15%) FATCA
11 2 (0.15%) HL7
11 2 (0.15%) ISO 22301
11 2 (0.15%) ISO/IEC 19770
12 1 (0.075%) P3O
12 1 (0.075%) PMBOK
System Software
1 473 (35.46%) Active Directory
2 24 (1.80%) VMware Infrastructure
3 20 (1.50%) vSphere
4 18 (1.35%) XenApp
5 6 (0.45%) Microsoft App-V
6 5 (0.37%) Hyper-V
6 5 (0.37%) Terminal Services
7 4 (0.30%) Virtual Machines
7 4 (0.30%) VMware ESXi
8 3 (0.22%) Virtual Desktop
9 2 (0.15%) BitLocker
9 2 (0.15%) XenDesktop
10 1 (0.075%) Citrix Presentation Server
10 1 (0.075%) EMC RecoverPoint
10 1 (0.075%) Firmware
10 1 (0.075%) ISA Server
10 1 (0.075%) Oracle RAC
10 1 (0.075%) Samba
10 1 (0.075%) Terminal Server
Systems Management
1 60 (4.50%) SCCM
2 19 (1.42%) Systems Management Server (SMS)
3 12 (0.90%) AirWatch
4 9 (0.67%) HP Quality Center
5 7 (0.52%) OVSD
6 4 (0.30%) DameWare
6 4 (0.30%) SCOM
7 3 (0.22%) MAILsweeper
7 3 (0.22%) Microsoft Intune
7 3 (0.22%) Netcool
7 3 (0.22%) Norton AntiVirus
7 3 (0.22%) Symantec Endpoint Protection
8 2 (0.15%) Backup Exec
8 2 (0.15%) EMC NetWorker
8 2 (0.15%) vRealize
9 1 (0.075%) CA Single Sign-On
9 1 (0.075%) Kibana
9 1 (0.075%) OpenView
9 1 (0.075%) PowerCLI
9 1 (0.075%) ZABBIX
Vendors
1 387 (29.01%) Microsoft
2 116 (8.70%) Citrix
3 59 (4.42%) VMware
4 55 (4.12%) ServiceNow
5 48 (3.60%) Cisco
5 48 (3.60%) HP
6 40 (3.00%) Remedy
7 36 (2.70%) Apple
8 25 (1.87%) LANDesk
9 19 (1.42%) Google
10 15 (1.12%) Altiris
11 13 (0.97%) Dell
11 13 (0.97%) McAfee
12 12 (0.90%) Bloomberg
12 12 (0.90%) SAP
13 11 (0.82%) BMC
13 11 (0.82%) Oracle
14 10 (0.75%) Avaya
14 10 (0.75%) IBM
14 10 (0.75%) iManage