Period
to 21 November 2019

The median contractor rate for a Service Analyst was £170 per day in advertised job vacancies during the 6 months to 21 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
21 Nov 2019
Same period 2018 Same period 2017
Rank 201 214 214
Rank change year-on-year +13 0 -19
Contract jobs requiring a Service Analyst 1,142 1,367 1,303
As % of all contract IT jobs advertised in the UK 1.37% 1.31% 1.26%
As % of the Job Titles category 1.46% 1.39% 1.33%
Number of daily rates quoted 648 803 758
UK median daily rate £170 £165 £182
Median daily rate % change year-on-year +3.03% -9.47% -8.88%
10th Percentile £105 £103 £105
90th Percentile £475 £461 £487
UK excluding London median daily rate £150 £160 £160
% change year-on-year -6.25% - -13.51%
Number of hourly rates quoted 226 240 265
UK median hourly rate £14.00 £14.00 £13.00
Median hourly rate % change year-on-year - +7.69% +2.97%
10th Percentile £10.27 £11.00 £10.00
90th Percentile £20.25 £18.50 £18.40
UK excluding London median hourly rate £14.00 £14.00 £12.50
% change year-on-year - +12.00% +1.83%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 78,258 98,672 97,933
% of contract IT jobs with a recognized job title 94.06% 94.80% 94.94%
Number of daily rates quoted 51,239 65,159 64,564
UK median daily rate £460 £450 £450
Median daily rate % change year-on-year +2.22% - +5.88%
10th Percentile £253 £270 £260
90th Percentile £644 £638 £625
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% +1.91%
Number of hourly rates quoted 2,925 3,066 2,928
UK median hourly rate £19.71 £18.47 £18.67
Median hourly rate % change year-on-year +6.71% -1.08% +3.74%
10th Percentile £11.17 £11.00 £10.96
90th Percentile £52.50 £48.75 £47.83
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 6 months to 21 November 2019.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 6 months to 21 November 2019.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 21 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 1,049 £175 - 229
UK excluding London +27 747 £150 -6.25% 205
London +8 378 £210 +13.51% 39
South East +75 236 £148 -30.91% 46
North of England -8 173 £165 -2.94% 54
Midlands +16 110 £148 +9.63% 39
North West -25 90 £175 +32.08% 31
East of England +3 79 £161 +7.23% 25
South West +1 73 £135 +10.20% 26
West Midlands +39 70 £145 +11.54% 22
Yorkshire +14 65 £163 -29.35% 13
Scotland +14 45 £125 +4.17% 8
East Midlands +2 40 £160 +23.08% 17
North East +25 18 £150 -9.09% 10
Wales +21 15 £100 -66.67% 6
Northern Ireland +9 9 £150 -39.39% 1
Channel Islands - 7 £165 -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2019, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 519 (45.45%) Windows
2 432 (37.83%) Active Directory
3 406 (35.55%) ITIL
4 364 (31.87%) Microsoft
5 305 (26.71%) Microsoft Office
6 276 (24.17%) Office 365
7 268 (23.47%) Windows 10
8 206 (18.04%) Windows 7
9 194 (16.99%) Finance
10 174 (15.24%) Service Management
11 137 (12.00%) SLA
12 134 (11.73%) Incident Management
13 131 (11.47%) ITSM
14 114 (9.98%) Citrix
15 108 (9.46%) Problem-Solving
16 88 (7.71%) Analytical Skills
16 88 (7.71%) ServiceNow
17 84 (7.36%) Public Sector
18 81 (7.09%) MS Exchange
19 79 (6.92%) Android
19 79 (6.92%) Service Delivery
20 74 (6.48%) Agile Software Development
21 65 (5.69%) Security Cleared
21 65 (5.69%) Change Management
21 65 (5.69%) Blackberry
22 63 (5.52%) Self-Motivation
22 63 (5.52%) Law
22 63 (5.52%) SCCM
23 60 (5.25%) Apple
24 58 (5.08%) Windows Server

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (7.09%) MS Exchange
2 39 (3.42%) SharePoint
3 31 (2.71%) Skype for Business
4 26 (2.28%) Exchange Server 2010
5 20 (1.75%) IBM Notes
6 12 (1.05%) Blackberry Enterprise Server
7 9 (0.79%) Exchange Server 2013
8 6 (0.53%) Confluence
9 4 (0.35%) SAS
10 3 (0.26%) IIS
11 2 (0.18%) BizTalk Server
11 2 (0.18%) Exchange Server 2007
11 2 (0.18%) SharePoint 2010
11 2 (0.18%) WebSphere
12 1 (0.088%) Adobe Experience Manager
12 1 (0.088%) Exchange Server 2003
12 1 (0.088%) IBM HTTP Server
12 1 (0.088%) Moodle
12 1 (0.088%) Quickr
12 1 (0.088%) WebSphere Process Server
Applications
1 305 (26.71%) Microsoft Office
2 57 (4.99%) Microsoft Excel
3 30 (2.63%) Microsoft PowerPoint
4 14 (1.23%) MS Visio
5 4 (0.35%) AutoCAD
5 4 (0.35%) Chatbot
6 2 (0.18%) Microsoft Project
6 2 (0.18%) Snagit
6 2 (0.18%) Spreadsheet
7 1 (0.088%) Acrobat
7 1 (0.088%) InVision
7 1 (0.088%) Sketch
Business Applications
1 7 (0.61%) Remedy ITSM
2 6 (0.53%) assyst
3 4 (0.35%) Oracle Applications
4 2 (0.18%) Elite 3E
5 1 (0.088%) Actimize
5 1 (0.088%) Carpe Diem
5 1 (0.088%) Dynamics AX
5 1 (0.088%) Dynamics CRM
5 1 (0.088%) Dynamics GP
5 1 (0.088%) Dynamics NAV
5 1 (0.088%) Eikon
5 1 (0.088%) MFGPRO
5 1 (0.088%) Oracle EBS
5 1 (0.088%) Oracle FAH
5 1 (0.088%) Oracle General Ledger
5 1 (0.088%) Oracle Receivables
Cloud Services
1 276 (24.17%) Office 365
2 32 (2.80%) Azure
3 24 (2.10%) Power Platform
4 14 (1.23%) Data Lake Analytics
5 13 (1.14%) OneDrive
6 6 (0.53%) Mimecast
6 6 (0.53%) Salesforce Service Cloud
7 5 (0.44%) AWS
7 5 (0.44%) Salesforce Sales Cloud
8 3 (0.26%) G Suite
9 2 (0.18%) Azure Active Directory
9 2 (0.18%) Dynamics 365
9 2 (0.18%) PowerApps
10 1 (0.088%) Adobe Creative Cloud
10 1 (0.088%) BrowserStack
10 1 (0.088%) Microsoft Flow
10 1 (0.088%) SaaS
10 1 (0.088%) Sauce Labs
10 1 (0.088%) ShareGate
10 1 (0.088%) Slack
Communications & Networking
1 41 (3.59%) VPN
2 32 (2.80%) Skype
3 29 (2.54%) DHCP
3 29 (2.54%) Internet
3 29 (2.54%) LAN
3 29 (2.54%) TCP/IP
4 23 (2.01%) VoIP
5 21 (1.84%) DNS
5 21 (1.84%) Remote Desktop
6 19 (1.66%) WAN
7 16 (1.40%) Cisco IOS
8 11 (0.96%) Firewall
8 11 (0.96%) FTP
8 11 (0.96%) Intranet
9 9 (0.79%) Wireless
10 6 (0.53%) PABX
11 4 (0.35%) HTTP
12 3 (0.26%) IP Telephony
12 3 (0.26%) Wi-Fi
13 2 (0.18%) Intrusion Detection
Database & Business Intelligence
1 24 (2.10%) Power BI
2 14 (1.23%) Data Lake
3 13 (1.14%) Big Data
3 13 (1.14%) SQL Server Integration Services
4 7 (0.61%) SQL Server
5 5 (0.44%) Oracle Database
6 3 (0.26%) Data Warehouse
7 2 (0.18%) BusinessObjects
7 2 (0.18%) MySQL
7 2 (0.18%) Relational Database
7 2 (0.18%) SQL Server Reporting Services
8 1 (0.088%) Apache Cassandra
8 1 (0.088%) DB2
8 1 (0.088%) Hadoop
8 1 (0.088%) MongoDB
8 1 (0.088%) Oracle Discoverer
8 1 (0.088%) RDBMS
8 1 (0.088%) Semantic Layer
8 1 (0.088%) SQL Server 2008
8 1 (0.088%) SQL Server Analysis Services
Development Applications
1 14 (1.23%) JIRA
1 14 (1.23%) Visual Studio Team System
2 13 (1.14%) Visual Studio
3 6 (0.53%) Selenium
4 4 (0.35%) WebDriver
5 3 (0.26%) Team Foundation Server
6 2 (0.18%) Cucumber
6 2 (0.18%) Jenkins
6 2 (0.18%) SoapUI
7 1 (0.088%) Git (software)
7 1 (0.088%) IBM UrbanCode
7 1 (0.088%) Introscope
General
1 194 (16.99%) Finance
2 84 (7.36%) Public Sector
3 63 (5.52%) Law
4 51 (4.47%) Banking
5 47 (4.12%) Telecoms
6 46 (4.03%) Retail
7 36 (3.15%) Legal
8 16 (1.40%) Advertising
9 13 (1.14%) Manufacturing
9 13 (1.14%) Marketing
10 11 (0.96%) Financial Institution
11 10 (0.88%) Electronics
12 8 (0.70%) Local Government
13 6 (0.53%) Back Office
14 5 (0.44%) Automotive
14 5 (0.44%) Pharmaceutical
14 5 (0.44%) Retail Banking
15 4 (0.35%) Dutch Language
15 4 (0.35%) Investment Banking
15 4 (0.35%) Military
Libraries, Frameworks & Software Standards
1 8 (0.70%) .NET
1 8 (0.70%) Web Services
2 4 (0.35%) JSON
2 4 (0.35%) SOAP
2 4 (0.35%) XML
3 3 (0.26%) COM
4 2 (0.18%) ASP.NET Web API
4 2 (0.18%) CSS
4 2 (0.18%) HTML
4 2 (0.18%) Middleware
4 2 (0.18%) REST
4 2 (0.18%) RESTful
4 2 (0.18%) Spring
4 2 (0.18%) XMPP
5 1 (0.088%) FpML
5 1 (0.088%) Framer.js
5 1 (0.088%) OLE
5 1 (0.088%) Spring Boot
5 1 (0.088%) WebSphere MQ
5 1 (0.088%) XSD
Miscellaneous
1 88 (7.71%) Analytical Skills
2 65 (5.69%) Blackberry
3 63 (5.52%) Self-Motivation
4 51 (4.47%) NHS
5 41 (3.59%) iPhone
6 39 (3.42%) Management Information System
7 25 (2.19%) Smartphone
8 19 (1.66%) User Experience
9 18 (1.58%) Video Conferencing
10 12 (1.05%) iPad
11 10 (0.88%) Virtual Team
12 9 (0.79%) Data Centre
12 9 (0.79%) Handset
13 7 (0.61%) Fat Client
13 7 (0.61%) Mobile Computing
13 7 (0.61%) Thin Client
14 6 (0.53%) CMDB
15 5 (0.44%) Reinsurance
16 4 (0.35%) Social Media
16 4 (0.35%) SWIFT
Operating Systems
1 519 (45.45%) Windows
2 268 (23.47%) Windows 10
3 206 (18.04%) Windows 7
4 79 (6.92%) Android
5 58 (5.08%) Windows Server
6 39 (3.42%) Apple iOS
7 36 (3.15%) Windows 8
8 33 (2.89%) Windows Server 2008
9 31 (2.71%) Windows Server 2012
9 31 (2.71%) Windows XP
10 14 (1.23%) Mac OS X
10 14 (1.23%) Windows Mobile
11 11 (0.96%) Linux
12 10 (0.88%) Windows Server 2003
13 7 (0.61%) Windows Vista
14 5 (0.44%) Mac OS
14 5 (0.44%) Unix
15 4 (0.35%) Windows Phone
16 2 (0.18%) Red Hat Enterprise Linux
16 2 (0.18%) Windows 2000
Processes & Methodologies
1 406 (35.55%) ITIL
2 174 (15.24%) Service Management
3 134 (11.73%) Incident Management
4 131 (11.47%) ITSM
5 108 (9.46%) Problem-Solving
6 79 (6.92%) Service Delivery
7 74 (6.48%) Agile Software Development
8 65 (5.69%) Change Management
9 54 (4.73%) Stakeholder Management
10 46 (4.03%) Problem Management
11 45 (3.94%) Information Security
12 43 (3.77%) Business Intelligence
13 41 (3.59%) Security Management
14 38 (3.33%) Information Security Management
14 38 (3.33%) ISMS
15 36 (3.15%) ITIL V3
16 31 (2.71%) Migration
17 30 (2.63%) Analytics
17 30 (2.63%) Mobile Device Management
18 28 (2.45%) Business Analysis
Programming Languages
1 43 (3.77%) SQL
2 25 (2.19%) PowerShell
3 7 (0.61%) Java
4 6 (0.53%) C
4 6 (0.53%) C#
4 6 (0.53%) JavaScript
5 4 (0.35%) VBA
6 3 (0.26%) Python
7 2 (0.18%) Bash Shell
7 2 (0.18%) PHP
7 2 (0.18%) VB
8 1 (0.088%) C++
8 1 (0.088%) Groovy
8 1 (0.088%) Java 8
8 1 (0.088%) Kotlin
8 1 (0.088%) PL/SQL
8 1 (0.088%) R
8 1 (0.088%) Ruby
8 1 (0.088%) T-SQL
8 1 (0.088%) VBScript
Qualifications
1 65 (5.69%) Security Cleared
2 54 (4.73%) ITIL Certification
3 48 (4.20%) Degree
4 43 (3.77%) Microsoft Certification
5 37 (3.24%) SC Cleared
6 33 (2.89%) MCP
7 23 (2.01%) MCSE
8 13 (1.14%) MCSA
9 9 (0.79%) BPSS Clearance
9 9 (0.79%) DV Cleared
10 7 (0.61%) Cisco Certification
10 7 (0.61%) IIBA
10 7 (0.61%) ITIL Foundation Certificate
10 7 (0.61%) MCITP
11 6 (0.53%) CCNA
11 6 (0.53%) ISEB
12 4 (0.35%) MOS
13 3 (0.26%) A+ Certification
13 3 (0.26%) DBS Check
14 2 (0.18%) CompTIA Security+
Quality Assurance & Compliance
1 137 (12.00%) SLA
2 11 (0.96%) QA
3 7 (0.61%) PMO
4 6 (0.53%) ISO/IEC 20000
4 6 (0.53%) Sarbanes-Oxley
5 5 (0.44%) Data Quality
6 3 (0.26%) ISO/IEC 27001
6 3 (0.26%) NIST
7 2 (0.18%) GDPR
7 2 (0.18%) PCI DSS
8 1 (0.088%) ISAE 3402
8 1 (0.088%) ISO 9001
8 1 (0.088%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.088%) SSAE 16
System Software
1 432 (37.83%) Active Directory
2 17 (1.49%) VMware Infrastructure
3 16 (1.40%) XenApp
4 8 (0.70%) BitLocker
5 7 (0.61%) Microsoft App-V
5 7 (0.61%) XenDesktop
6 6 (0.53%) Citrix Hypervisor
6 6 (0.53%) Virtual Desktop
7 5 (0.44%) Hyper-V
7 5 (0.44%) vSphere
8 2 (0.18%) Terminal Server
9 1 (0.088%) Docker
9 1 (0.088%) Firmware
9 1 (0.088%) Virtual Machines
9 1 (0.088%) VMware ESXi
Systems Management
1 63 (5.52%) SCCM
2 23 (2.01%) AirWatch
3 18 (1.58%) Microsoft Intune
4 13 (1.14%) OpenView
5 9 (0.79%) Systems Management Server (SMS)
6 6 (0.53%) Cisco CUCM
6 6 (0.53%) OVSD
7 5 (0.44%) SCOM
8 4 (0.35%) Backup Exec
8 4 (0.35%) Cisco UCCX
8 4 (0.35%) NetIQ Identity Manager
8 4 (0.35%) Norton AntiVirus
9 3 (0.26%) NetBackup
9 3 (0.26%) Single Sign-On
9 3 (0.26%) Tivoli
10 2 (0.18%) Jamf Pro
11 1 (0.088%) PingFederate
11 1 (0.088%) RSA Archer
11 1 (0.088%) ServiceCenter
11 1 (0.088%) WebSphere Service Registry and Repository
Vendors
1 364 (31.87%) Microsoft
2 114 (9.98%) Citrix
3 88 (7.71%) ServiceNow
4 60 (5.25%) Apple
5 52 (4.55%) HP
6 47 (4.12%) Cisco
7 35 (3.06%) Ivanti
8 34 (2.98%) Sony
9 30 (2.63%) Remedy
10 23 (2.01%) VMware
11 20 (1.75%) Lotus
11 20 (1.75%) Mitel
12 19 (1.66%) iManage
13 18 (1.58%) Oracle
14 15 (1.31%) Adobe
15 14 (1.23%) SAP
16 12 (1.05%) Dell
17 10 (0.88%) IBM
18 9 (0.79%) McAfee
18 9 (0.79%) Salesforce.com