Period
to 10 August 2020

The median contractor rate for a Service Analyst was £138 per day in advertised job vacancies during the 6 months to 10 August 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
10 Aug 2020
Same period 2019 Same period 2018
Rank 249 241 218
Rank change year-on-year -8 -23 +17
Contract jobs requiring a Service Analyst 353 1,052 1,337
As % of all contract jobs advertised in the UK 1.01% 1.15% 1.29%
As % of the Job Titles category 1.08% 1.22% 1.36%
Number of daily rates quoted 217 614 737
Median daily rate £138 £195 £165
Median daily rate % change year-on-year -29.49% +18.18% -26.99%
10th Percentile £93 £106 £102
90th Percentile £450 £500 £475
UK excluding London median daily rate £130 £165 £150
% change year-on-year -21.21% +10.00% -40.00%
Number of hourly rates quoted 69 184 267
Median hourly rate £14.00 £14.00 £14.00
10th Percentile £11.11 £10.00 £10.78
90th Percentile £21.30 £19.25 £18.70
UK excluding London median hourly rate £14.00 £14.00 £13.75
% change year-on-year - +1.82% +5.77%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 32,586 86,541 98,091
% of contract IT jobs with a recognized job title 93.07% 94.34% 94.85%
Number of daily rates quoted 20,257 56,811 64,213
Median daily rate £475 £465 £450
Median daily rate % change year-on-year +2.15% +3.33% +3.45%
10th Percentile £256 £263 £269
90th Percentile £663 £650 £638
UK excluding London median daily rate £432 £425 £413
% change year-on-year +1.71% +3.03% +3.13%
Number of hourly rates quoted 1,348 2,963 3,133
Median hourly rate £26.50 £19.50 £18.00
Median hourly rate % change year-on-year +35.90% +8.33% -3.74%
10th Percentile £11.89 £11.17 £11.00
90th Percentile £52.12 £52.50 £47.83
Median hourly rate £21.50 £18.16 £17.50
% change year-on-year +18.39% +3.77% -1.52%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Analyst.

Daily rate trend for Service Analyst in the UK

Service Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Analyst over the 6 months to 10 August 2020.

Daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Analyst.

Hourly rate trend for Service Analyst in the UK

Service Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Analyst over the 6 months to 10 August 2020.

Hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 10 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 314 £145 -27.50% 51
UK excluding London +49 266 £130 -21.21% 49
London -38 77 £173 -23.33% 5
North of England +32 75 £155 -13.89% 10
South East +88 67 £200 +17.65% 9
North West +36 54 £153 -24.22% 3
Midlands +36 47 £88 -44.00% 13
East Midlands +51 27 £88 -63.25% 6
South West +53 24 £175 +21.74% 6
East of England +39 24 £133 -17.96% 8
Yorkshire +42 20 £165 -5.71% 6
Work from Home -5 20 £120 -71.76% 8
West Midlands +17 19 £115 -26.98% 7
Scotland +48 14 £125 -50.00%
Wales +40 9 £123 +22.50% 3
Northern Ireland +14 6 £241 +100.63%
North East +23 1 - - 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 10 August 2020, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 139 (39.38%) Windows
2 114 (32.29%) Active Directory
3 102 (28.90%) ITIL
4 92 (26.06%) Microsoft
5 85 (24.08%) Microsoft Office
6 79 (22.38%) Windows 10
7 72 (20.40%) Finance
8 58 (16.43%) SLA
9 50 (14.16%) Office 365
10 42 (11.90%) Windows 7
11 39 (11.05%) Service Management
12 36 (10.20%) Banking
13 34 (9.63%) Incident Management
14 31 (8.78%) Public Sector
15 28 (7.93%) Citrix
16 25 (7.08%) Problem-Solving
17 21 (5.95%) Security Cleared
18 19 (5.38%) NHS
19 18 (5.10%) ServiceNow
20 16 (4.53%) Windows Server
20 16 (4.53%) Self-Motivation
20 16 (4.53%) ITIL Certification
20 16 (4.53%) VPN
20 16 (4.53%) ITSM
21 15 (4.25%) Service Delivery
21 15 (4.25%) Management Information System
21 15 (4.25%) Analytical Skills
22 14 (3.97%) Change Management
23 13 (3.68%) SC Cleared
24 12 (3.40%) SCCM

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (3.40%) MS Exchange
2 8 (2.27%) SharePoint
3 5 (1.42%) Skype for Business
4 3 (0.85%) Blackberry Enterprise Server
5 2 (0.57%) Confluence
5 2 (0.57%) IBM Notes
6 1 (0.28%) Apache
6 1 (0.28%) CMS
6 1 (0.28%) Exchange Server 2010
6 1 (0.28%) Tomcat
6 1 (0.28%) WebSphere
Applications
1 85 (24.08%) Microsoft Office
2 12 (3.40%) Microsoft Excel
3 7 (1.98%) Microsoft PowerPoint
4 5 (1.42%) Spreadsheet
5 2 (0.57%) MS Visio
6 1 (0.28%) Adobe Illustrator
6 1 (0.28%) Photoshop
Business Applications
1 5 (1.42%) Oracle EBS
1 5 (1.42%) Oracle ERP
1 5 (1.42%) Oracle General Ledger
2 3 (0.85%) assyst
3 2 (0.57%) BASE24
3 2 (0.57%) Oracle Financials
3 2 (0.57%) Remedy ITSM
4 1 (0.28%) Dynamics AX
4 1 (0.28%) Dynamics NAV
4 1 (0.28%) Elite 3E
4 1 (0.28%) Front Arena
Cloud Services
1 50 (14.16%) Office 365
2 7 (1.98%) Azure
3 3 (0.85%) AWS
3 3 (0.85%) Power Platform
4 2 (0.57%) Azure Active Directory
4 2 (0.57%) PaaS
4 2 (0.57%) SaaS
5 1 (0.28%) G Suite
5 1 (0.28%) IaaS
5 1 (0.28%) Mimecast
5 1 (0.28%) OneDrive
5 1 (0.28%) OpenShift
Communications & Networking
1 16 (4.53%) VPN
2 12 (3.40%) TCP/IP
2 12 (3.40%) VoIP
3 11 (3.12%) Skype
4 10 (2.83%) Remote Desktop
5 9 (2.55%) Internet
6 8 (2.27%) DNS
6 8 (2.27%) LAN
7 7 (1.98%) DHCP
7 7 (1.98%) Firewall
7 7 (1.98%) Intranet
8 6 (1.70%) WAN
9 3 (0.85%) Intrusion Detection
9 3 (0.85%) IP Telephony
10 2 (0.57%) ATM
10 2 (0.57%) Broadband
10 2 (0.57%) Wi-Fi
11 1 (0.28%) FTP
11 1 (0.28%) SAN
11 1 (0.28%) VLAN
Database & Business Intelligence
1 5 (1.42%) Essbase
1 5 (1.42%) Oracle Reports
2 4 (1.13%) BusinessObjects
3 3 (0.85%) Oracle Smart View
3 3 (0.85%) Power BI
4 2 (0.57%) Oracle Database
4 2 (0.57%) Oracle Discoverer
5 1 (0.28%) MySQL
5 1 (0.28%) SQL Server
Development Applications
1 4 (1.13%) JIRA
2 1 (0.28%) Postman
2 1 (0.28%) SoapUI
General
1 72 (20.40%) Finance
2 36 (10.20%) Banking
3 31 (8.78%) Public Sector
4 12 (3.40%) Retail
5 10 (2.83%) International Banking
5 10 (2.83%) Telecoms
6 9 (2.55%) Legal
7 6 (1.70%) Manufacturing
8 5 (1.42%) Dutch Language
8 5 (1.42%) Law
9 4 (1.13%) Back Office
9 4 (1.13%) French Language
9 4 (1.13%) German Language
9 4 (1.13%) Pharmaceutical
9 4 (1.13%) Portuguese Language
10 3 (0.85%) Aerospace
10 3 (0.85%) Billing
10 3 (0.85%) Front Office
10 3 (0.85%) Russian Language
10 3 (0.85%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (1.13%) Oracle Fusion
2 1 (0.28%) X-Windows
Miscellaneous
1 19 (5.38%) NHS
2 16 (4.53%) Self-Motivation
3 15 (4.25%) Analytical Skills
3 15 (4.25%) Management Information System
4 11 (3.12%) Blackberry
5 6 (1.70%) Smartphone
6 3 (0.85%) Mainframe
7 2 (0.57%) Data Centre
7 2 (0.57%) EMV
7 2 (0.57%) Enterprise Software
7 2 (0.57%) Fat Client
7 2 (0.57%) Mobile App
7 2 (0.57%) Thin Client
7 2 (0.57%) Video Conferencing
8 1 (0.28%) Chip Card
8 1 (0.28%) Clustering
8 1 (0.28%) Fixed Income
8 1 (0.28%) Freedom of Information
8 1 (0.28%) Reference Data
8 1 (0.28%) Tandem
Operating Systems
1 139 (39.38%) Windows
2 79 (22.38%) Windows 10
3 42 (11.90%) Windows 7
4 16 (4.53%) Windows Server
5 5 (1.42%) Apple iOS
5 5 (1.42%) Linux
5 5 (1.42%) Windows Server 2012
5 5 (1.42%) Windows Server 2016
5 5 (1.42%) Windows XP
6 3 (0.85%) Windows 8
6 3 (0.85%) Windows Server 2008
7 2 (0.57%) Android
7 2 (0.57%) Mac OS X
8 1 (0.28%) Mac OS
8 1 (0.28%) Windows 2000
8 1 (0.28%) Windows Mobile
8 1 (0.28%) Windows Server 2003
8 1 (0.28%) Windows Server 2019
8 1 (0.28%) Windows Vista
Processes & Methodologies
1 102 (28.90%) ITIL
2 39 (11.05%) Service Management
3 34 (9.63%) Incident Management
4 25 (7.08%) Problem-Solving
5 16 (4.53%) ITSM
6 15 (4.25%) Service Delivery
7 14 (3.97%) Change Management
8 11 (3.12%) Business Analysis
8 11 (3.12%) Root Cause Analysis
9 10 (2.83%) Agile Software Development
9 10 (2.83%) Continuous Improvement
10 8 (2.27%) ITIL V3
10 8 (2.27%) Problem Management
11 7 (1.98%) Asset Management
11 7 (1.98%) Coaching
11 7 (1.98%) CRM
11 7 (1.98%) Digital Transformation Programme
11 7 (1.98%) Service Design
11 7 (1.98%) Stakeholder Management
12 6 (1.70%) Cybersecurity
Programming Languages
1 9 (2.55%) SQL
2 4 (1.13%) PowerShell
3 3 (0.85%) C
3 3 (0.85%) VBA
4 2 (0.57%) Python
5 1 (0.28%) C#
5 1 (0.28%) R
Qualifications
1 21 (5.95%) Security Cleared
2 16 (4.53%) ITIL Certification
3 13 (3.68%) SC Cleared
4 10 (2.83%) Degree
5 4 (1.13%) Microsoft Certification
6 3 (0.85%) BC Cleared
6 3 (0.85%) ITIL Foundation Certificate
7 2 (0.57%) DV Cleared
7 2 (0.57%) MCP
7 2 (0.57%) MCSA
7 2 (0.57%) Oracle Certification
8 1 (0.28%) A+ Certification
8 1 (0.28%) CCNA
8 1 (0.28%) Cisco Certification
8 1 (0.28%) DBS Check
8 1 (0.28%) MCDST
8 1 (0.28%) MCSE
8 1 (0.28%) MOS
8 1 (0.28%) Postgraduate
8 1 (0.28%) SANS
Quality Assurance & Compliance
1 58 (16.43%) SLA
2 3 (0.85%) Data Quality
3 2 (0.57%) ISO/IEC 20000
3 2 (0.57%) QA
3 2 (0.57%) Sarbanes-Oxley
4 1 (0.28%) Disclosure Scotland
4 1 (0.28%) ISO 8583
4 1 (0.28%) ISO/IEC 27001
4 1 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 114 (32.29%) Active Directory
2 4 (1.13%) BitLocker
2 4 (1.13%) VMware Infrastructure
3 2 (0.57%) Virtual Desktop
3 2 (0.57%) VMware ESXi
3 2 (0.57%) XenApp
4 1 (0.28%) Docker
4 1 (0.28%) Microsoft App-V
4 1 (0.28%) Terminal Services
4 1 (0.28%) XenDesktop
Systems Management
1 12 (3.40%) SCCM
2 6 (1.70%) Microsoft Intune
3 4 (1.13%) OVSD
4 3 (0.85%) OpenView
5 2 (0.57%) SCOM
5 2 (0.57%) Systems Management Server (SMS)
6 1 (0.28%) Ansible
6 1 (0.28%) Backup Exec
6 1 (0.28%) Microsoft Clustering
6 1 (0.28%) Norton AntiVirus
6 1 (0.28%) Opscode Chef
6 1 (0.28%) Symantec Endpoint Protection
6 1 (0.28%) vMotion
6 1 (0.28%) WSUS
Vendors
1 92 (26.06%) Microsoft
2 28 (7.93%) Citrix
3 18 (5.10%) ServiceNow
4 8 (2.27%) Apple
4 8 (2.27%) HP
4 8 (2.27%) Oracle
4 8 (2.27%) Remedy
5 6 (1.70%) Cisco
5 6 (1.70%) VMware
6 5 (1.42%) Ivanti
7 3 (0.85%) Polycom
7 3 (0.85%) Sony
8 2 (0.57%) Bloomberg
8 2 (0.57%) Capita
8 2 (0.57%) Dell
8 2 (0.57%) IBM
8 2 (0.57%) Lotus
8 2 (0.57%) Qualys
8 2 (0.57%) SAP
8 2 (0.57%) Symantec