The median contractor rate for a Service Analyst was £260 per day in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 209 170 130
Rank change year-on-year -39 -40  
Contract jobs requiring a Service Analyst 555 799 1007
As % of all contract IT jobs advertised in the UK 1.19% 1.48% 1.79%
As % of the Job Titles category 1.25% 1.57% 1.89%
Number of daily rates quoted 332 430 463
Median daily rate £260 £225 £305
Median daily rate % change year-on-year +15.55% -26.22%  
90% offered a daily rate of more than £105 £108 £120
10% offered a daily rate of more than £475 £475 £470
UK excluding London median daily rate £260 £190 £300
% change year-on-year +36.84% -36.66%  
Number of hourly rates quoted 102 174 261
Median hourly rate £13.55 £14.00 £13.35
Median hourly rate % change year-on-year -3.21% +4.86%  
90% offered a hourly rate of more than £11.00 £10.25 £10.20
10% offered a hourly rate of more than £18.95 £19.00 £19.00
UK excluding London median hourly rate £13.00 £14.00 £13.00
% change year-on-year -7.14% +7.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44357 51050 53273
As % of all contract IT job vacancies advertised in the UK 94.75% 94.87% 94.80%
Number of daily rates quoted 28704 33277 33414
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £248
10% offered a daily rate of more than £600 £600 £570
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1368 1510 2064
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.14
% change year-on-year +0.28% +8.11%  

Service Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 3 months to 23 June 2017.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 3 months to 23 June 2017.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 515 £276 +22.77% 88
London -41 184 £313 -3.84% 27
South East -12 130 £381 +46.63% 17
Yorkshire +27 51 £150 -53.84% 17
West Midlands +16 41 £186 +61.95% 7
Surrey +14 34 £400 +113.33% 5
East of England -60 31 £211 +62.50% 7
West Yorkshire +20 30 £375 +6.99% 11
Hampshire +11 29 £165 -34.00% 2
City of London +4 29 £225 -30.76% 7
South West -19 27 £300 +57.89% 5
Berkshire +34 26 £130 -67.50% 4
North West +1 26 £118 -56.31% 4
East Midlands -14 26 £95 -13.63% 1
Buckinghamshire -26 20 £389 +3.66% 1
Northamptonshire +12 17 £300 +0.84%
Scotland +13 16 £346 +45.68% 3
Milton Keynes -26 16 £390 +4.00% 1
Northampton +18 15 - -
Manchester +8 15 £105 -57.14%
Leeds +4 15 £388 +19.23% 2
Coventry +26 14 £340 - 2
Bedfordshire +3 14 £300 +106.89% 1
Cambridgeshire 0 14 £112 +3.72% 2
Reading +24 12 £220 -45.00%
Wales +5 12 £110 -26.66%
South Wales +5 12 £110 -26.66%
Warwickshire +13 11 £115 - 1
South Yorkshire +12 11 £84 -33.00% 2
Edinburgh +3 11 £346 +15.33%

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Analyst in the job title.

1 412 (37.73%) Windows
2 364 (33.33%) ITIL
3 360 (32.97%) Active Directory
4 298 (27.29%) Microsoft
5 280 (25.64%) Finance
6 278 (25.46%) Microsoft Office
7 219 (20.05%) Windows 7
8 171 (15.66%) Service Management
9 133 (12.18%) SLA
10 101 (9.25%) ITSM
11 86 (7.88%) Analytical Skills
12 76 (6.96%) Agile Software Development
12 76 (6.96%) Business Analysis
13 71 (6.50%) ITIL Certification
14 70 (6.41%) Service Delivery
15 69 (6.32%) Change Management
15 69 (6.32%) Incident Management
15 69 (6.32%) Security Cleared
16 68 (6.23%) Windows XP
17 67 (6.14%) Microsoft Excel
17 67 (6.14%) Windows 10
18 61 (5.59%) Office 365
18 61 (5.59%) MS Exchange
18 61 (5.59%) Stakeholder Management
18 61 (5.59%) Banking
19 57 (5.22%) SQL
20 56 (5.13%) Citrix
21 54 (4.95%) Blackberry
21 54 (4.95%) ServiceNow
22 53 (4.85%) Problem Management

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (5.59%) MS Exchange
2 37 (3.39%) SharePoint
3 30 (2.75%) Blackberry Enterprise Server
4 21 (1.92%) Exchange Server 2010
5 14 (1.28%) IBM Notes
6 12 (1.10%) Skype for Business
7 9 (0.82%) Exchange Server 2003
7 9 (0.82%) Exchange Server 2007
8 8 (0.73%) SharePoint 2013
9 6 (0.55%) Exchange Server 2013
10 5 (0.46%) SharePoint 2010
11 4 (0.37%) Confluence
11 4 (0.37%) Oracle SOA Suite
11 4 (0.37%) Oracle Workflow
11 4 (0.37%) SAS
12 3 (0.27%) IIS
13 2 (0.18%) JBoss
13 2 (0.18%) Tomcat
13 2 (0.18%) WildFly
14 1 (0.092%) Moodle
Applications
1 278 (25.46%) Microsoft Office
2 67 (6.14%) Microsoft Excel
3 34 (3.11%) MS Visio
4 32 (2.93%) Microsoft PowerPoint
5 13 (1.19%) Spreadsheet
6 9 (0.82%) Microsoft Project
7 3 (0.27%) InfoPath
Business Applications
1 21 (1.92%) Remedy ITSM
2 9 (0.82%) Dynamics CRM
3 3 (0.27%) SystmOne
4 2 (0.18%) assyst
4 2 (0.18%) Dynamics AX
4 2 (0.18%) Workday HCM
5 1 (0.092%) CA PPM
5 1 (0.092%) Dynamics NAV
5 1 (0.092%) Eagle PACE
5 1 (0.092%) Eikon
5 1 (0.092%) Payment Gateway
5 1 (0.092%) Salesforce.com CRM
5 1 (0.092%) SAP Oil and Gas
Cloud Services
1 61 (5.59%) Office 365
2 11 (1.01%) Microsoft Azure
3 7 (0.64%) Azure Active Directory
4 3 (0.27%) Amazon AWS
4 3 (0.27%) Cloud Computing
4 3 (0.27%) SaaS
5 2 (0.18%) G Suite
5 2 (0.18%) IaaS
5 2 (0.18%) OneDrive
6 1 (0.092%) Google Drive
6 1 (0.092%) Oracle Service Cloud
Communications & Networking
1 37 (3.39%) TCP/IP
2 36 (3.30%) VPN
3 27 (2.47%) DHCP
3 27 (2.47%) DNS
4 23 (2.11%) WAN
5 22 (2.01%) LAN
6 20 (1.83%) Remote Desktop
7 19 (1.74%) Internet
8 18 (1.65%) Wireless
9 9 (0.82%) Firewall
9 9 (0.82%) Intranet
9 9 (0.82%) Skype
10 7 (0.64%) Wi-Fi
11 5 (0.46%) SAN
11 5 (0.46%) VoIP
12 4 (0.37%) HTTP
13 2 (0.18%) Cisco Nexus
13 2 (0.18%) LDAP
13 2 (0.18%) PBX
13 2 (0.18%) Unified Communications
Database & Business Intelligence
1 12 (1.10%) SQL Server
2 9 (0.82%) Relational Database
3 5 (0.46%) DB2
3 5 (0.46%) IBM InfoSphere
4 4 (0.37%) DataStage
4 4 (0.37%) MS Access
5 3 (0.27%) Big Data
5 3 (0.27%) Power BI
6 2 (0.18%) Blockchain
6 2 (0.18%) Crystal Reports
6 2 (0.18%) Data Warehouse
6 2 (0.18%) SQL Server Integration Services
6 2 (0.18%) SQL Server Reporting Services
7 1 (0.092%) BusinessObjects
7 1 (0.092%) MySQL
7 1 (0.092%) Oracle Database 10g
7 1 (0.092%) QlikView
7 1 (0.092%) SQL Server 2005
7 1 (0.092%) SQL Server 2008
7 1 (0.092%) SQL Server 2012
Development Applications
1 14 (1.28%) JIRA
2 6 (0.55%) SoapUI
3 5 (0.46%) LoadRunner
4 4 (0.37%) ERwin
4 4 (0.37%) Fiddler
4 4 (0.37%) PowerDesigner
4 4 (0.37%) Talend Open Studio
4 4 (0.37%) Team Foundation Server
4 4 (0.37%) Visual Studio
5 2 (0.18%) Selenium
6 1 (0.092%) Artifactory
6 1 (0.092%) Git (software)
6 1 (0.092%) Jenkins
6 1 (0.092%) JUnit
6 1 (0.092%) NUnit
6 1 (0.092%) SonarQube
6 1 (0.092%) SpecFlow
6 1 (0.092%) SQL Server Management Studio (SSMS)
6 1 (0.092%) TeamCity
6 1 (0.092%) WebDriver
General
1 280 (25.64%) Finance
2 61 (5.59%) Banking
3 48 (4.40%) Legal
4 26 (2.38%) Retail
5 25 (2.29%) Law
5 25 (2.29%) Telecoms
6 19 (1.74%) Financial Institution
7 18 (1.65%) Investment Banking
8 12 (1.10%) French Language
9 11 (1.01%) Italian Language
10 9 (0.82%) Billing
10 9 (0.82%) Retail Banking
11 8 (0.73%) Back Office
11 8 (0.73%) Marketing
11 8 (0.73%) Publishing
12 7 (0.64%) Japanese Language
12 7 (0.64%) Manufacturing
13 6 (0.55%) German Language
14 5 (0.46%) Spanish Language
15 4 (0.37%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (1.19%) Web Services
2 12 (1.10%) FIX Protocol
2 12 (1.10%) XML
3 7 (0.64%) HTML
4 6 (0.55%) .NET
4 6 (0.55%) Middleware
4 6 (0.55%) Oracle Fusion
5 5 (0.46%) CSS
6 4 (0.37%) AngularJS
6 4 (0.37%) REST
6 4 (0.37%) XML Messaging
6 4 (0.37%) XML Schema
7 2 (0.18%) jQuery
7 2 (0.18%) OAuth
7 2 (0.18%) React
7 2 (0.18%) Twitter Bootstrap
8 1 (0.092%) Hibernate
8 1 (0.092%) Java EE
8 1 (0.092%) JSF
8 1 (0.092%) Spring
Miscellaneous
1 86 (7.88%) Analytical Skills
2 54 (4.95%) Blackberry
3 36 (3.30%) Management Information System
4 19 (1.74%) Video Conferencing
5 18 (1.65%) Data Centre
5 18 (1.65%) NHS
6 14 (1.28%) iPhone
7 13 (1.19%) User Experience
8 12 (1.10%) Driving Licence
9 11 (1.01%) Enterprise Software
9 11 (1.01%) Smartphone
10 9 (0.82%) Computer Science
10 9 (0.82%) Greenfield Project
11 7 (0.64%) Client/Server
12 6 (0.55%) CMDB
12 6 (0.55%) Freedom of Information
12 6 (0.55%) iPad
12 6 (0.55%) Replication
12 6 (0.55%) SWIFT
13 5 (0.46%) PDA
Operating Systems
1 412 (37.73%) Windows
2 219 (20.05%) Windows 7
3 68 (6.23%) Windows XP
4 67 (6.14%) Windows 10
5 49 (4.49%) Windows Server
6 31 (2.84%) Windows 8
7 30 (2.75%) Mac OS X
8 25 (2.29%) Android
9 20 (1.83%) Windows Server 2008
10 16 (1.47%) Windows Server 2012
11 15 (1.37%) Apple iOS
11 15 (1.37%) Windows Vista
12 14 (1.28%) Linux
13 13 (1.19%) Unix
14 11 (1.01%) Windows Server 2003
15 9 (0.82%) Windows 2000
16 8 (0.73%) Mac OS
17 3 (0.27%) Solaris
18 1 (0.092%) MVS
18 1 (0.092%) Windows NT
Processes & Methodologies
1 364 (33.33%) ITIL
2 171 (15.66%) Service Management
3 101 (9.25%) ITSM
4 76 (6.96%) Agile Software Development
4 76 (6.96%) Business Analysis
5 70 (6.41%) Service Delivery
6 69 (6.32%) Change Management
6 69 (6.32%) Incident Management
7 61 (5.59%) Stakeholder Management
8 53 (4.85%) Problem Management
9 46 (4.21%) Project Management
10 42 (3.85%) Migration
11 39 (3.57%) Data Analysis
12 34 (3.11%) Waterfall
13 31 (2.84%) ITIL V3
13 31 (2.84%) Root Cause Analysis
14 25 (2.29%) Workflow
15 23 (2.11%) Asset Management
15 23 (2.11%) Test Scripting
16 22 (2.01%) Release Management
Programming Languages
1 57 (5.22%) SQL
2 14 (1.28%) Java
3 8 (0.73%) C#
4 7 (0.64%) Perl
4 7 (0.64%) PowerShell
4 7 (0.64%) VBA
5 5 (0.46%) JavaScript
6 4 (0.37%) C
6 4 (0.37%) PL/SQL
7 3 (0.27%) Python
8 1 (0.092%) COBOL
8 1 (0.092%) Dart
8 1 (0.092%) JCL
8 1 (0.092%) PHP
8 1 (0.092%) R
8 1 (0.092%) VB
Qualifications
1 71 (6.50%) ITIL Certification
2 69 (6.32%) Security Cleared
3 48 (4.40%) SC Cleared
4 38 (3.48%) Degree
5 27 (2.47%) Microsoft Certification
6 18 (1.65%) ISEB
7 15 (1.37%) MCP
8 12 (1.10%) MCSE
9 11 (1.01%) ISTQB
10 9 (0.82%) DV Cleared
11 7 (0.64%) A+ Certification
11 7 (0.64%) BPSS Clearance
11 7 (0.64%) ITIL Foundation Certificate
11 7 (0.64%) MCSA
11 7 (0.64%) MOS
12 5 (0.46%) Computer Science Degree
13 4 (0.37%) IIBA
13 4 (0.37%) MCITP
14 3 (0.27%) DBS Check
14 3 (0.27%) MCDST
Quality Assurance & Compliance
1 133 (12.18%) SLA
2 20 (1.83%) PMO
3 16 (1.47%) QA
4 14 (1.28%) Disclosure Scotland
5 9 (0.82%) MiFID
6 7 (0.64%) EMIR
7 4 (0.37%) ISO 20022
8 3 (0.27%) Data Quality
8 3 (0.27%) Dodd-Frank
8 3 (0.27%) GDPR
9 2 (0.18%) FATCA
9 2 (0.18%) ISO 9000
9 2 (0.18%) ISO/IEC 20000
10 1 (0.092%) COBIT
10 1 (0.092%) IFRS
10 1 (0.092%) ISO 9001
10 1 (0.092%) ISO/IEC 27001
10 1 (0.092%) P3O
10 1 (0.092%) PCI DSS
10 1 (0.092%) Sarbanes-Oxley
System Software
1 360 (32.97%) Active Directory
2 20 (1.83%) VMware Infrastructure
3 15 (1.37%) vSphere
4 9 (0.82%) Virtual Desktop
5 6 (0.55%) XenApp
6 4 (0.37%) BitLocker
6 4 (0.37%) VMware ESXi
7 3 (0.27%) Hyper-V
8 2 (0.18%) EMC RecoverPoint
8 2 (0.18%) Terminal Services
9 1 (0.092%) Oracle RAC
9 1 (0.092%) Tivoli Workload Scheduler
9 1 (0.092%) XenDesktop
Systems Management
1 52 (4.76%) SCCM
2 7 (0.64%) Microsoft Intune
2 7 (0.64%) Systems Management Server (SMS)
3 6 (0.55%) AirWatch
4 4 (0.37%) HP Quality Center
4 4 (0.37%) SCOM
5 3 (0.27%) DameWare
5 3 (0.27%) Microsoft Clustering
5 3 (0.27%) Symantec Endpoint Protection
5 3 (0.27%) Symantec Enterprise Vault
6 2 (0.18%) EMC NetWorker
6 2 (0.18%) Tivoli
6 2 (0.18%) vRealize
7 1 (0.092%) Cisco CUCM
7 1 (0.092%) PowerCLI
7 1 (0.092%) SafeCom
7 1 (0.092%) SCVMM
7 1 (0.092%) WSUS
Vendors
1 298 (27.29%) Microsoft
2 56 (5.13%) Citrix
3 54 (4.95%) ServiceNow
4 46 (4.21%) Cisco
5 41 (3.75%) Remedy
6 38 (3.48%) LANDesk
7 33 (3.02%) Oracle
8 28 (2.56%) VMware
9 24 (2.20%) HP
10 23 (2.11%) Apple
11 14 (1.28%) Lotus
12 11 (1.01%) SAP
13 9 (0.82%) Avaya
13 9 (0.82%) Google
14 8 (0.73%) Altiris
15 7 (0.64%) BMC
15 7 (0.64%) Symantec
15 7 (0.64%) Workday
16 6 (0.55%) iManage
16 6 (0.55%) Intel
Warwickshire
Spring Technology
Posted: 2 days ago
Glasgow, Lanarkshire
Harvey Nash plc
Posted: 3 days ago
Pontefract, West Yorkshire
Roc Search
Rate: £10 - £14 per hour
Posted: 22 hours ago
Sandy, Bedfordshire
Square One Resources
Rate: £130 per day
Posted: 2 days ago
Norwich, Norfolk
HAYS INFORMATION TECHNOLOGY
Rate: £10.43 - £12.53 per hour
Posted: 2 days ago
Doncaster, South Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £12.50 per hour
Posted: 3 days ago
East London
IQ Public Sector
Rate: £140 - £160 per day
Posted: 2 days ago
Sutton, Surrey
Plan-Net
Rate: Competitive rate
Posted: 3 days ago
Gateshead, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Rate: £100.00 per day
Posted: 4 days ago
Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Rate: £100.00 per day
Posted: 4 days ago
Ashford, Kent
Keystream Resources Limited
Rate: £10.10 per hour
Posted: 6 days ago
City, London
JM
Rate: £40000 per annum
Posted: Yesterday
London
TEKsystems
Rate: £450 - £550 per day
Posted: 3 days ago
Wimborne, Dorset
AMS contingency
Posted: 4 days ago
London
McGregor Boyall
Rate: £700 - £750 per day
Posted: 4 days ago
Blackburn, Lancashire
Applause IT Innovation
Rate: £320 - £380 per day +
Posted: 4 days ago