The median contractor rate for a Service Analyst was £215 per day in advertised job vacancies during the 3 months to 22 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Service Analyst
UK
Rank 205 178 132
Rank change year-on-year -27 -46  
Contract jobs requiring a Service Analyst 535 732 915
As % of all contract IT jobs advertised in the UK 1.20% 1.39% 1.75%
As % of the Job Titles category 1.27% 1.46% 1.85%
Number of daily rates quoted 274 394 449
Median daily rate £215 £260 £250
Median daily rate % change year-on-year -17.50% +4.00%  
90% offered a daily rate of more than £110 £110 £114
10% offered a daily rate of more than £453 £459 £450
UK excluding London median daily rate £225 £260 £265
% change year-on-year -13.46% -1.88%  
Number of hourly rates quoted 126 153 223
Median hourly rate £13.00 £13.42 £13.00
Median hourly rate % change year-on-year -3.09% +3.19%  
90% offered a hourly rate of more than £10.00 £10.73 £10.00
10% offered a hourly rate of more than £18.00 £18.55 £18.50
UK excluding London median hourly rate £12.50 £13.00 £12.50
% change year-on-year -3.84% +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42134 50253 49507
As % of all contract IT job vacancies advertised in the UK 94.85% 95.17% 94.77%
Number of daily rates quoted 27277 32490 29886
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £591 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1476 1587 1956
Median hourly rate £18.00 £18.70 £17.50
Median hourly rate % change year-on-year -3.74% +6.85%  
90% offered a hourly rate of more than £11.17 £11.25 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Service Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 3 months to 22 March 2017.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 3 months to 22 March 2017.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 495 £220 -16.19% 97
London -27 181 £205 -29.91% 27
South East -19 113 £390 +39.28% 21
West Midlands +35 43 £190 -6.17% 9
Yorkshire +6 38 £130 -3.70% 13
East of England -39 38 £175 -48.14% 8
Hampshire +15 33 £300 -9.43% 4
North West +8 31 £135 -22.85% 11
Buckinghamshire -8 25 £425 +13.33% 3
Scotland +25 24 £158 -41.44%
City of London -7 22 £195 -46.20% 9
West Yorkshire +14 21 £140 +21.73% 10
East Midlands -6 21 £413 +271.62% 4
Surrey +11 20 £400 +53.84% 6
Milton Keynes -5 20 £425 +13.33% 3
South West -14 18 £160 -48.80% 6
Edinburgh +19 16 £250 -12.51%
Berkshire +28 15 £130 -61.48% 5
Northamptonshire +12 14 £450 +45.74% 2
Leeds +1 14 £133 +20.45% 6
North Yorkshire +11 13 £130 -13.33% 1
Cambridgeshire +10 12 £79 -75.42% 1
Northampton +5 12 £450 +328.57%
South Wales +4 11 - - 1
Warwickshire +3 11 £118 - 2
Wales +1 11 - - 2
Manchester -4 10 £145 +26.08% 6
Warwick +7 9 £85 -
Oxfordshire -12 9 £145 -3.33% 1
Cheshire +22 8 £135 -49.34% 2

Service Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 22 March 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Analyst in the job title.

1 471 (40.85%) Windows
2 403 (34.95%) Active Directory
3 389 (33.74%) ITIL
4 339 (29.40%) Microsoft
5 315 (27.32%) MS Office
6 265 (22.98%) Windows 7
7 260 (22.55%) Finance
8 183 (15.87%) MS Excel
9 177 (15.35%) Service Management
10 129 (11.19%) SLA
11 95 (8.24%) Windows XP
12 87 (7.55%) Analytical Skills
13 85 (7.37%) ITSM
14 83 (7.20%) Citrix
15 80 (6.94%) Service Delivery
16 79 (6.85%) Security Cleared
16 79 (6.85%) Agile Software Development
17 78 (6.76%) Incident Management
18 76 (6.59%) Change Management
19 75 (6.50%) Blackberry
20 72 (6.24%) Problem Management
21 70 (6.07%) Legal
22 65 (5.64%) ITIL Certification
23 59 (5.12%) SQL
23 59 (5.12%) Business Analysis
24 58 (5.03%) MS Exchange
25 55 (4.77%) Stakeholder Management
26 54 (4.68%) Cisco
26 54 (4.68%) Banking
27 50 (4.34%) SC Cleared

Service Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (5.03%) MS Exchange
2 47 (4.08%) Blackberry Enterprise Server
3 27 (2.34%) SharePoint
4 25 (2.17%) IBM Notes
5 24 (2.08%) Exchange Server 2010
6 10 (0.87%) Skype for Business
7 9 (0.78%) Exchange Server 2003
7 9 (0.78%) Exchange Server 2007
8 8 (0.69%) Exchange Server 2013
9 6 (0.52%) SAS
10 5 (0.43%) SharePoint 2010
11 4 (0.35%) IIS
11 4 (0.35%) Oracle SOA Suite
11 4 (0.35%) SharePoint 2013
12 2 (0.17%) Apache Spark
12 2 (0.17%) Moodle
12 2 (0.17%) Oracle Workflow
13 1 (0.087%) Apache Pig
13 1 (0.087%) Confluence
13 1 (0.087%) Luigi
Applications
1 315 (27.32%) MS Office
2 183 (15.87%) MS Excel
3 17 (1.47%) MS Visio
4 15 (1.30%) MS Project
4 15 (1.30%) Spreadsheet
5 13 (1.13%) MS PowerPoint
6 2 (0.17%) InfoPath
7 1 (0.087%) Open Workbench
7 1 (0.087%) SPSS
Business Applications
1 13 (1.13%) Remedy ITSM
2 10 (0.87%) Dynamics CRM
3 8 (0.69%) Oracle Cash Management
3 8 (0.69%) Oracle Retail
4 2 (0.17%) Dynamics AX
4 2 (0.17%) Payment Gateway
4 2 (0.17%) SAP Oil and Gas
4 2 (0.17%) Workday HCM
5 1 (0.087%) Adaptiv
5 1 (0.087%) assyst
5 1 (0.087%) Dynamics NAV
5 1 (0.087%) Eikon
5 1 (0.087%) Salesforce.com CRM
5 1 (0.087%) SystmOne
5 1 (0.087%) Visualfiles
Cloud Services
1 50 (4.34%) Office 365
2 8 (0.69%) Microsoft Azure
3 6 (0.52%) Amazon AWS
4 4 (0.35%) SaaS
5 3 (0.26%) Cloud Computing
6 2 (0.17%) Azure Active Directory
6 2 (0.17%) IaaS
6 2 (0.17%) OneDrive
7 1 (0.087%) Taleo
Communications & Networking
1 37 (3.21%) TCP/IP
2 21 (1.82%) LAN
3 20 (1.73%) DNS
3 20 (1.73%) Internet
3 20 (1.73%) WAN
4 19 (1.65%) Remote Desktop
4 19 (1.65%) VPN
5 18 (1.56%) DHCP
5 18 (1.56%) Wireless
6 10 (0.87%) Firewall
7 9 (0.78%) Intranet
7 9 (0.78%) VoIP
8 5 (0.43%) Skype
9 4 (0.35%) HTTP
9 4 (0.35%) Wi-Fi
10 3 (0.26%) IP Telephony
10 3 (0.26%) LDAP
11 2 (0.17%) ATM
11 2 (0.17%) BGP
12 1 (0.087%) OSPF
Database & Business Intelligence
1 11 (0.95%) Data Warehouse
2 9 (0.78%) SQL Server
3 6 (0.52%) Relational Database
4 5 (0.43%) BusinessObjects
4 5 (0.43%) MS Access
5 3 (0.26%) Big Data
5 3 (0.26%) Hadoop
6 2 (0.17%) Oracle BI EE
7 1 (0.087%) Amazon Redshift
7 1 (0.087%) Apache Hive
7 1 (0.087%) DB2
7 1 (0.087%) EDRMS
7 1 (0.087%) MongoDB
7 1 (0.087%) MySQL
7 1 (0.087%) PostgreSQL
7 1 (0.087%) QlikView
7 1 (0.087%) SQL Server 2005
7 1 (0.087%) SQL Server 2008
7 1 (0.087%) SQL Server Integration Services
7 1 (0.087%) SQL Server Reporting Services
Development Applications
1 8 (0.69%) JIRA
2 6 (0.52%) SoapUI
3 4 (0.35%) Fiddler
3 4 (0.35%) LoadRunner
4 3 (0.26%) Team Foundation Server
5 2 (0.17%) Jenkins
5 2 (0.17%) JMeter
5 2 (0.17%) NeoLoad
5 2 (0.17%) Selenium
5 2 (0.17%) Visual Studio
5 2 (0.17%) WebDriver
6 1 (0.087%) Cucumber
6 1 (0.087%) Git (software)
6 1 (0.087%) JUnit
6 1 (0.087%) MSTest
6 1 (0.087%) NUnit
6 1 (0.087%) SonarQube
6 1 (0.087%) SQL Server Management Studio (SSMS)
6 1 (0.087%) Talend Open Studio
6 1 (0.087%) Visual Studio Team System
General
1 260 (22.55%) Finance
2 70 (6.07%) Legal
3 54 (4.68%) Banking
4 45 (3.90%) Law
5 42 (3.64%) Retail
6 32 (2.78%) Telecoms
7 16 (1.39%) French Language
8 13 (1.13%) Financial Institution
9 10 (0.87%) Back Office
9 10 (0.87%) Investment Banking
10 9 (0.78%) German Language
11 8 (0.69%) Publishing
11 8 (0.69%) Spanish Language
12 7 (0.61%) Manufacturing
12 7 (0.61%) Marketing
13 6 (0.52%) Front Office
13 6 (0.52%) Italian Language
13 6 (0.52%) Japanese Language
13 6 (0.52%) Portuguese Language
14 5 (0.43%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 12 (1.04%) Web Services
2 8 (0.69%) FIX Protocol
3 5 (0.43%) HTML
4 3 (0.26%) .NET
4 3 (0.26%) CSS
4 3 (0.26%) XML
5 2 (0.17%) AngularJS
5 2 (0.17%) Middleware
5 2 (0.17%) REST
5 2 (0.17%) RESTful
5 2 (0.17%) Twitter Bootstrap
6 1 (0.087%) ASP.NET
6 1 (0.087%) JMS
6 1 (0.087%) JMX
6 1 (0.087%) RabbitMQ
6 1 (0.087%) Rendezvous
6 1 (0.087%) WebSphere MQ
6 1 (0.087%) X-Windows
Miscellaneous
1 87 (7.55%) Analytical Skills
2 75 (6.50%) Blackberry
3 28 (2.43%) Management Information System
4 27 (2.34%) iPhone
5 23 (1.99%) iPad
6 21 (1.82%) NHS
7 16 (1.39%) Video Conferencing
8 13 (1.13%) Computer Science
8 13 (1.13%) Data Centre
9 10 (0.87%) Driving Licence
9 10 (0.87%) Smartphone
10 9 (0.78%) CMDB
10 9 (0.78%) Enterprise Software
10 9 (0.78%) Fat Client
10 9 (0.78%) Thin Client
11 7 (0.61%) EPoS
11 7 (0.61%) User Experience
12 6 (0.52%) Clustering
12 6 (0.52%) Derivative
12 6 (0.52%) e-Learning
Operating Systems
1 471 (40.85%) Windows
2 265 (22.98%) Windows 7
3 95 (8.24%) Windows XP
4 50 (4.34%) Windows 10
5 48 (4.16%) Windows Server
6 36 (3.12%) Windows 8
7 28 (2.43%) Windows Server 2008
8 25 (2.17%) Android
9 22 (1.91%) Mac OS X
10 18 (1.56%) Windows Server 2012
11 14 (1.21%) Unix
12 13 (1.13%) Windows Server 2003
13 12 (1.04%) Linux
13 12 (1.04%) Windows Vista
14 10 (0.87%) Windows 2000
15 5 (0.43%) Apple iOS
15 5 (0.43%) Mac OS
16 3 (0.26%) Windows Mobile
17 1 (0.087%) Solaris
17 1 (0.087%) Windows NT
Processes & Methodologies
1 389 (33.74%) ITIL
2 177 (15.35%) Service Management
3 85 (7.37%) ITSM
4 80 (6.94%) Service Delivery
5 79 (6.85%) Agile Software Development
6 78 (6.76%) Incident Management
7 76 (6.59%) Change Management
8 72 (6.24%) Problem Management
9 59 (5.12%) Business Analysis
10 55 (4.77%) Stakeholder Management
11 47 (4.08%) CRM
12 34 (2.95%) Project Management
13 33 (2.86%) ITIL V3
14 28 (2.43%) Migration
14 28 (2.43%) Root Cause Analysis
15 25 (2.17%) Asset Management
15 25 (2.17%) Waterfall
16 24 (2.08%) Workflow
17 21 (1.82%) Data Analysis
18 20 (1.73%) Release Management
Programming Languages
1 59 (5.12%) SQL
2 24 (2.08%) Java
3 6 (0.52%) PowerShell
3 6 (0.52%) VBA
4 5 (0.43%) Perl
5 4 (0.35%) C#
6 3 (0.26%) PHP
6 3 (0.26%) Python
6 3 (0.26%) VB
7 2 (0.17%) C
7 2 (0.17%) Go
7 2 (0.17%) R
8 1 (0.087%) Bash Shell
8 1 (0.087%) C++
8 1 (0.087%) COBOL
8 1 (0.087%) JavaScript
8 1 (0.087%) JCL
8 1 (0.087%) MATLAB
8 1 (0.087%) PL/SQL
Qualifications
1 79 (6.85%) Security Cleared
2 65 (5.64%) ITIL Certification
3 50 (4.34%) SC Cleared
4 37 (3.21%) Degree
5 27 (2.34%) Microsoft Certification
6 25 (2.17%) ISEB
7 17 (1.47%) MCP
8 12 (1.04%) ISTQB
8 12 (1.04%) ITIL Foundation Certificate
8 12 (1.04%) MOS
9 11 (0.95%) DV Cleared
10 7 (0.61%) BPSS Clearance
10 7 (0.61%) DBS Check
10 7 (0.61%) MCSE
11 6 (0.52%) MCSA
12 4 (0.35%) A+ Certification
12 4 (0.35%) MCDST
12 4 (0.35%) MCITP
12 4 (0.35%) NVQ Level 3
13 3 (0.26%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 129 (11.19%) SLA
2 16 (1.39%) Disclosure Scotland
3 15 (1.30%) PMO
4 14 (1.21%) QA
5 8 (0.69%) MiFID
6 6 (0.52%) EMIR
7 4 (0.35%) Solvency II
8 3 (0.26%) Sarbanes-Oxley
9 2 (0.17%) Data Quality
9 2 (0.17%) Dodd-Frank
9 2 (0.17%) FATCA
9 2 (0.17%) GDPR
9 2 (0.17%) ISO 9000
9 2 (0.17%) ISO/IEC 27001
10 1 (0.087%) Actionable Recommendations
10 1 (0.087%) COBIT
10 1 (0.087%) GAAP
10 1 (0.087%) IFRS
10 1 (0.087%) ISO 9001
10 1 (0.087%) ISO20022
System Software
1 403 (34.95%) Active Directory
2 24 (2.08%) VMware Infrastructure
3 17 (1.47%) vSphere
4 14 (1.21%) Virtual Desktop
5 11 (0.95%) XenApp
6 6 (0.52%) Terminal Services
7 4 (0.35%) Hyper-V
8 3 (0.26%) BitLocker
8 3 (0.26%) Firmware
8 3 (0.26%) Microsoft App-V
8 3 (0.26%) Tivoli Workload Scheduler
9 2 (0.17%) Virtual Servers
10 1 (0.087%) KVM
10 1 (0.087%) XenServer
Systems Management
1 44 (3.82%) SCCM
2 13 (1.13%) Systems Management Server (SMS)
3 7 (0.61%) HP Quality Center
3 7 (0.61%) Tivoli
4 6 (0.52%) AirWatch
4 6 (0.52%) SCOM
5 3 (0.26%) EdgeSight
5 3 (0.26%) Microsoft Clustering
5 3 (0.26%) OVSD
5 3 (0.26%) SafeCom
5 3 (0.26%) Symantec Enterprise Vault
5 3 (0.26%) Tivoli Storage Manager
6 2 (0.17%) DameWare
6 2 (0.17%) Microsoft Intune
6 2 (0.17%) NetBackup
6 2 (0.17%) Netcool
7 1 (0.087%) Control-M
7 1 (0.087%) Nagios
7 1 (0.087%) OpenView
7 1 (0.087%) Tivoli Monitoring
Vendors
1 339 (29.40%) Microsoft
2 83 (7.20%) Citrix
3 54 (4.68%) Cisco
4 48 (4.16%) ServiceNow
5 36 (3.12%) VMware
6 33 (2.86%) LANDesk
6 33 (2.86%) Oracle
7 32 (2.78%) HP
8 30 (2.60%) Remedy
9 26 (2.25%) Apple
10 25 (2.17%) Lotus
11 16 (1.39%) SAP
12 13 (1.13%) iManage
13 9 (0.78%) Altiris
13 9 (0.78%) BMC
14 8 (0.69%) IBM
14 8 (0.69%) Intel
15 7 (0.61%) Dell
15 7 (0.61%) Polycom
15 7 (0.61%) Workday
Wales
Venn Group
Rate: £8 - £9 Per Hour
Posted: 9 hours ago
Watford, Hertfordshire
Senitor Associates
Rate: £120 - £150 per day
Posted: 15 hours ago
Epsom, Surrey
TEKsystems
Rate: £100 - £125 per day
Posted: Yesterday
Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £210.00 per day
Posted: 9 hours ago
London
Digital Gurus
Rate: £100 Per Day
Posted: 2 days ago
City, London
Hays Talent Solutions
Rate: £177.78 per day
Posted: 2 days ago
Malmesbury, Wiltshire
Redrock Consulting Ltd
Posted: 5 days ago
City, London
Ebury
Rate: £100.00 - £124.00 per day
Posted: 2 days ago
Wirral, Merseyside
Opus Recruitment Solutions Ltd
Rate: £90 - £100 per day
Posted: 6 days ago
London
Ebury
Rate: £454.00 per day
Posted: Yesterday
South East London
360 Resourcing Solutions
Rate: £25739.00 to £30283.00 per year
Posted: 6 days ago
Leeds, West Yorkshire
Ventula Consulting Ltd
Rate: From £350 to £400 per day
Posted: Yesterday
Reading, Berkshire
Seven Principles Consulting
Rate: From £400 to £450 per day
Posted: Yesterday
Wakefield, West Yorkshire
Michael Bailey Associates
Rate: Market rate
Posted: 6 days ago
Cambridge
Robert Walters UK
Rate: £550 - £600 per day
Posted: 6 days ago