The median contractor rate for a Service Analyst was £210 per day in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 213 179 137
Rank change year-on-year -34 -42  
Contract jobs requiring a Service Analyst 541 737 919
As % of all contract IT jobs advertised in the UK 1.20% 1.38% 1.70%
As % of the Job Titles category 1.27% 1.44% 1.79%
Number of daily rates quoted 282 393 436
Median daily rate £210 £261 £250
Median daily rate % change year-on-year -19.61% +4.50%  
90% offered a daily rate of more than £110 £110 £114
10% offered a daily rate of more than £468 £473 £450
UK excluding London median daily rate £225 £260 £250
% change year-on-year -13.46% +4.00%  
Number of hourly rates quoted 122 157 234
Median hourly rate £13.50 £13.42 £13.00
Median hourly rate % change year-on-year +0.63% +3.19%  
90% offered a hourly rate of more than £10.00 £10.64 £10.00
10% offered a hourly rate of more than £18.00 £19.00 £17.50
UK excluding London median hourly rate £12.50 £13.00 £12.50
% change year-on-year -3.84% +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42733 51025 51236
As % of all contract IT job vacancies advertised in the UK 94.78% 95.23% 94.83%
Number of daily rates quoted 27760 33065 30937
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £560
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1481 1587 2052
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £19.63 £17.00
% change year-on-year -10.82% +15.44%  

Service Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 3 months to 28 March 2017.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 3 months to 28 March 2017.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 506 £213 -19.65% 103
London -13 184 £200 -31.62% 23
South East -21 119 £390 +34.48% 28
West Midlands +27 44 £190 -9.52% 10
Yorkshire +13 41 £130 - 10
East of England -34 38 £175 -50.00% 12
Hampshire +5 33 £300 -9.43% 3
North West +3 31 £135 -22.85% 8
Buckinghamshire -2 26 £425 +6.25% 6
City of London -13 26 £181 -51.62% 6
West Yorkshire +8 23 £168 +45.65% 8
Scotland +13 20 £154 -42.84%
Surrey +10 20 £400 +53.84% 7
Milton Keynes -8 20 £425 +6.25% 6
East Midlands -16 20 £425 +282.88% 5
South West -19 17 £160 -48.80% 6
Berkshire +31 16 £130 -61.48% 6
Leeds +3 15 £140 +27.27% 5
Northamptonshire +14 14 £450 +45.74% 4
North Yorkshire +9 13 £130 -13.33% 1
Edinburgh +15 12 £250 -17.35%
Cambridgeshire +8 12 £79 -75.42% 2
Northampton +6 12 £450 +328.57% 3
Warwickshire +10 11 £118 - 4
South Wales +7 10 - - 3
Wales +4 10 - - 4
Oxfordshire -10 10 £145 - 2
Warwick +8 9 £85 -
Merseyside +3 9 £95 -73.79%
Manchester -7 9 £230 +100.00% 3

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Analyst in the job title.

1 462 (40.53%) Windows
2 395 (34.65%) Active Directory
3 383 (33.60%) ITIL
4 330 (28.95%) Microsoft
5 308 (27.02%) MS Office
6 263 (23.07%) Finance
7 259 (22.72%) Windows 7
8 178 (15.61%) Service Management
9 176 (15.44%) MS Excel
10 126 (11.05%) SLA
11 92 (8.07%) Windows XP
12 89 (7.81%) Analytical Skills
13 85 (7.46%) Citrix
14 82 (7.19%) ITSM
15 81 (7.11%) Service Delivery
15 81 (7.11%) Agile Software Development
16 76 (6.67%) Incident Management
16 76 (6.67%) Security Cleared
16 76 (6.67%) Change Management
17 74 (6.49%) Blackberry
18 72 (6.32%) Problem Management
19 70 (6.14%) Legal
20 66 (5.79%) ITIL Certification
21 62 (5.44%) Business Analysis
22 59 (5.18%) MS Exchange
23 58 (5.09%) SQL
24 56 (4.91%) Stakeholder Management
24 56 (4.91%) Banking
25 53 (4.65%) Cisco
26 51 (4.47%) Windows 10

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (5.18%) MS Exchange
2 44 (3.86%) Blackberry Enterprise Server
3 27 (2.37%) SharePoint
4 25 (2.19%) IBM Notes
5 23 (2.02%) Exchange Server 2010
6 10 (0.88%) Skype for Business
7 9 (0.79%) Exchange Server 2003
7 9 (0.79%) Exchange Server 2007
8 8 (0.70%) Exchange Server 2013
9 6 (0.53%) SAS
10 5 (0.44%) SharePoint 2010
11 4 (0.35%) IIS
11 4 (0.35%) Oracle SOA Suite
11 4 (0.35%) SharePoint 2013
12 2 (0.18%) Apache Spark
12 2 (0.18%) CMS
12 2 (0.18%) Confluence
12 2 (0.18%) Oracle Workflow
13 1 (0.088%) Apache Pig
13 1 (0.088%) Luigi
Applications
1 308 (27.02%) MS Office
2 176 (15.44%) MS Excel
3 17 (1.49%) MS Visio
4 15 (1.32%) Spreadsheet
5 13 (1.14%) MS PowerPoint
5 13 (1.14%) MS Project
6 2 (0.18%) InfoPath
7 1 (0.088%) Open Workbench
7 1 (0.088%) SPSS
Business Applications
1 13 (1.14%) Remedy ITSM
2 10 (0.88%) Dynamics CRM
3 8 (0.70%) Oracle Cash Management
3 8 (0.70%) Oracle Retail
4 2 (0.18%) Dynamics AX
4 2 (0.18%) Payment Gateway
4 2 (0.18%) SAP Oil and Gas
4 2 (0.18%) Workday HCM
5 1 (0.088%) Adaptiv
5 1 (0.088%) assyst
5 1 (0.088%) Dynamics NAV
5 1 (0.088%) Eikon
5 1 (0.088%) Salesforce.com CRM
5 1 (0.088%) SystmOne
5 1 (0.088%) Visualfiles
Cloud Services
1 50 (4.39%) Office 365
2 9 (0.79%) Microsoft Azure
3 6 (0.53%) Amazon AWS
4 4 (0.35%) SaaS
5 3 (0.26%) Azure Active Directory
5 3 (0.26%) Cloud Computing
6 2 (0.18%) IaaS
6 2 (0.18%) OneDrive
7 1 (0.088%) Taleo
Communications & Networking
1 36 (3.16%) TCP/IP
2 21 (1.84%) DNS
2 21 (1.84%) VPN
3 20 (1.75%) Internet
3 20 (1.75%) LAN
3 20 (1.75%) Remote Desktop
4 19 (1.67%) DHCP
4 19 (1.67%) WAN
5 17 (1.49%) Wireless
6 11 (0.96%) Firewall
7 10 (0.88%) Intranet
8 9 (0.79%) VoIP
9 5 (0.44%) Skype
10 4 (0.35%) HTTP
11 3 (0.26%) IP Telephony
11 3 (0.26%) LDAP
11 3 (0.26%) Wi-Fi
12 2 (0.18%) ATM
12 2 (0.18%) BGP
13 1 (0.088%) Broadband
Database & Business Intelligence
1 11 (0.96%) Data Warehouse
2 9 (0.79%) SQL Server
3 6 (0.53%) Relational Database
4 5 (0.44%) MS Access
5 4 (0.35%) BusinessObjects
6 3 (0.26%) Big Data
6 3 (0.26%) Hadoop
7 2 (0.18%) DB2
7 2 (0.18%) Oracle BI EE
8 1 (0.088%) Apache Hive
8 1 (0.088%) DataStage
8 1 (0.088%) EDRMS
8 1 (0.088%) MongoDB
8 1 (0.088%) MySQL
8 1 (0.088%) PostgreSQL
8 1 (0.088%) QlikView
8 1 (0.088%) SQL Server 2005
8 1 (0.088%) SQL Server 2012
8 1 (0.088%) SQL Server Integration Services
8 1 (0.088%) SQL Server Reporting Services
Development Applications
1 10 (0.88%) JIRA
2 6 (0.53%) SoapUI
3 4 (0.35%) Fiddler
3 4 (0.35%) LoadRunner
4 3 (0.26%) Team Foundation Server
5 2 (0.18%) Jenkins
5 2 (0.18%) JMeter
5 2 (0.18%) NeoLoad
5 2 (0.18%) Selenium
5 2 (0.18%) Talend Open Studio
5 2 (0.18%) Visual Studio
5 2 (0.18%) WebDriver
6 1 (0.088%) ERwin
6 1 (0.088%) JUnit
6 1 (0.088%) MSTest
6 1 (0.088%) NUnit
6 1 (0.088%) PowerDesigner
6 1 (0.088%) SonarQube
6 1 (0.088%) SQL Server Management Studio (SSMS)
6 1 (0.088%) Visual Studio Team System
General
1 263 (23.07%) Finance
2 70 (6.14%) Legal
3 56 (4.91%) Banking
4 45 (3.95%) Law
5 41 (3.60%) Retail
6 33 (2.89%) Telecoms
7 15 (1.32%) Financial Institution
7 15 (1.32%) French Language
8 12 (1.05%) Investment Banking
9 11 (0.96%) Back Office
10 8 (0.70%) German Language
10 8 (0.70%) Manufacturing
10 8 (0.70%) Publishing
11 7 (0.61%) Japanese Language
11 7 (0.61%) Marketing
11 7 (0.61%) Spanish Language
12 6 (0.53%) Billing
13 5 (0.44%) Italian Language
13 5 (0.44%) Portuguese Language
13 5 (0.44%) Retail Banking
Libraries, Frameworks & Software Standards
1 10 (0.88%) Web Services
2 8 (0.70%) FIX Protocol
3 5 (0.44%) HTML
4 4 (0.35%) XML
5 3 (0.26%) .NET
5 3 (0.26%) CSS
6 2 (0.18%) AngularJS
6 2 (0.18%) REST
6 2 (0.18%) Twitter Bootstrap
7 1 (0.088%) ASP.NET
7 1 (0.088%) Middleware
7 1 (0.088%) RabbitMQ
7 1 (0.088%) Rendezvous
7 1 (0.088%) RESTful
7 1 (0.088%) WebSphere MQ
7 1 (0.088%) XML Messaging
7 1 (0.088%) XML Schema
7 1 (0.088%) X-Windows
Miscellaneous
1 89 (7.81%) Analytical Skills
2 74 (6.49%) Blackberry
3 27 (2.37%) iPhone
3 27 (2.37%) Management Information System
4 23 (2.02%) iPad
5 21 (1.84%) NHS
6 18 (1.58%) Video Conferencing
7 15 (1.32%) Computer Science
8 13 (1.14%) Data Centre
9 11 (0.96%) Smartphone
10 10 (0.88%) Driving Licence
11 9 (0.79%) Enterprise Software
11 9 (0.79%) Fat Client
11 9 (0.79%) Thin Client
12 8 (0.70%) CMDB
12 8 (0.70%) User Experience
13 6 (0.53%) Derivative
13 6 (0.53%) EPoS
13 6 (0.53%) Life Science
13 6 (0.53%) SWIFT
Operating Systems
1 462 (40.53%) Windows
2 259 (22.72%) Windows 7
3 92 (8.07%) Windows XP
4 51 (4.47%) Windows 10
5 47 (4.12%) Windows Server
6 35 (3.07%) Windows 8
7 28 (2.46%) Windows Server 2008
8 26 (2.28%) Android
9 22 (1.93%) Mac OS X
10 18 (1.58%) Windows Server 2012
11 13 (1.14%) Unix
11 13 (1.14%) Windows Server 2003
12 12 (1.05%) Windows Vista
13 11 (0.96%) Linux
14 9 (0.79%) Windows 2000
15 6 (0.53%) Mac OS
16 5 (0.44%) Apple iOS
17 3 (0.26%) Windows Mobile
18 1 (0.088%) Solaris
Processes & Methodologies
1 383 (33.60%) ITIL
2 178 (15.61%) Service Management
3 82 (7.19%) ITSM
4 81 (7.11%) Agile Software Development
4 81 (7.11%) Service Delivery
5 76 (6.67%) Change Management
5 76 (6.67%) Incident Management
6 72 (6.32%) Problem Management
7 62 (5.44%) Business Analysis
8 56 (4.91%) Stakeholder Management
9 47 (4.12%) CRM
10 34 (2.98%) Project Management
11 31 (2.72%) ITIL V3
12 29 (2.54%) Migration
12 29 (2.54%) Root Cause Analysis
13 27 (2.37%) Waterfall
14 25 (2.19%) Workflow
15 24 (2.11%) Asset Management
16 21 (1.84%) Data Analysis
16 21 (1.84%) Release Management
Programming Languages
1 58 (5.09%) SQL
2 25 (2.19%) Java
3 6 (0.53%) PowerShell
3 6 (0.53%) VBA
4 5 (0.44%) Perl
5 4 (0.35%) C#
6 3 (0.26%) PHP
6 3 (0.26%) Python
6 3 (0.26%) VB
7 2 (0.18%) C
7 2 (0.18%) Go
7 2 (0.18%) R
8 1 (0.088%) Bash Shell
8 1 (0.088%) C++
8 1 (0.088%) COBOL
8 1 (0.088%) JavaScript
8 1 (0.088%) JCL
8 1 (0.088%) MATLAB
8 1 (0.088%) PL/SQL
Qualifications
1 76 (6.67%) Security Cleared
2 66 (5.79%) ITIL Certification
3 49 (4.30%) SC Cleared
4 38 (3.33%) Degree
5 27 (2.37%) Microsoft Certification
6 26 (2.28%) ISEB
7 19 (1.67%) MCP
8 13 (1.14%) ISTQB
9 12 (1.05%) MOS
10 11 (0.96%) DV Cleared
10 11 (0.96%) ITIL Foundation Certificate
11 8 (0.70%) MCSE
12 7 (0.61%) BPSS Clearance
12 7 (0.61%) DBS Check
12 7 (0.61%) MCSA
13 4 (0.35%) MCITP
13 4 (0.35%) NVQ Level 3
14 3 (0.26%) A+ Certification
14 3 (0.26%) ISTQB Foundation Certification
14 3 (0.26%) MCDST
Quality Assurance & Compliance
1 126 (11.05%) SLA
2 14 (1.23%) Disclosure Scotland
3 13 (1.14%) QA
4 12 (1.05%) PMO
5 7 (0.61%) MiFID
6 5 (0.44%) EMIR
7 4 (0.35%) Solvency II
8 3 (0.26%) Sarbanes-Oxley
9 2 (0.18%) Data Quality
9 2 (0.18%) Dodd-Frank
9 2 (0.18%) FATCA
9 2 (0.18%) GDPR
9 2 (0.18%) ISO 9000
9 2 (0.18%) ISO/IEC 27001
9 2 (0.18%) ISO20022
10 1 (0.088%) Actionable Recommendations
10 1 (0.088%) COBIT
10 1 (0.088%) GAAP
10 1 (0.088%) IFRS
10 1 (0.088%) ISO 9001
System Software
1 395 (34.65%) Active Directory
2 24 (2.11%) VMware Infrastructure
3 16 (1.40%) vSphere
4 13 (1.14%) Virtual Desktop
5 11 (0.96%) XenApp
6 6 (0.53%) Terminal Services
7 4 (0.35%) Hyper-V
8 3 (0.26%) Firmware
8 3 (0.26%) Microsoft App-V
8 3 (0.26%) Tivoli Workload Scheduler
9 2 (0.18%) BitLocker
9 2 (0.18%) Virtual Servers
10 1 (0.088%) KVM
10 1 (0.088%) XenServer
Systems Management
1 42 (3.68%) SCCM
2 13 (1.14%) Systems Management Server (SMS)
3 7 (0.61%) HP Quality Center
3 7 (0.61%) Tivoli
4 6 (0.53%) AirWatch
4 6 (0.53%) SCOM
5 3 (0.26%) EdgeSight
5 3 (0.26%) Microsoft Clustering
5 3 (0.26%) Microsoft Intune
5 3 (0.26%) OVSD
5 3 (0.26%) SafeCom
5 3 (0.26%) Symantec Enterprise Vault
5 3 (0.26%) Tivoli Storage Manager
6 2 (0.18%) DameWare
6 2 (0.18%) NetBackup
6 2 (0.18%) Netcool
7 1 (0.088%) Control-M
7 1 (0.088%) Nagios
7 1 (0.088%) OpenView
7 1 (0.088%) Tivoli Monitoring
Vendors
1 330 (28.95%) Microsoft
2 85 (7.46%) Citrix
3 53 (4.65%) Cisco
4 49 (4.30%) ServiceNow
5 36 (3.16%) VMware
6 34 (2.98%) Oracle
7 33 (2.89%) HP
8 31 (2.72%) LANDesk
8 31 (2.72%) Remedy
9 27 (2.37%) Apple
10 25 (2.19%) Lotus
11 16 (1.40%) SAP
12 13 (1.14%) iManage
13 9 (0.79%) Altiris
13 9 (0.79%) BMC
14 8 (0.70%) Dell
14 8 (0.70%) IBM
14 8 (0.70%) Intel
14 8 (0.70%) Polycom
15 7 (0.61%) Workday
Leamington Spa, Warwickshire
Lorien Resourcing
Rate: £80 - £90 per day
Posted: 8 hours ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 3 hours ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: 4 days ago
Coventry, West Midlands (County)
QUANTICA
Rate: £11 - £14 per hour
Posted: Yesterday
Chelmsford, Essex
Streamline Connections
Rate: £300 - £385 per day
Posted: Yesterday
Northampton, Northamptonshire
Lorien Resourcing
Rate: £11.17 per annum
Posted: 4 days ago
Leamington Spa, Warwickshire
Lorien Resourcing
Posted: 5 days ago
London
Elevate Direct
Rate: From £400 to £500 per day
Posted: Yesterday
Banbury, Oxfordshire
Spring Technology
Posted: Yesterday
Wales
Venn Group
Rate: £8 - £9 Per Hour
Posted: 6 days ago
London
Involved Solutions Ltd
Rate: £80 - £120 per day
Posted: 5 days ago
Watford, Hertfordshire
Senitor Associates
Rate: £120 - £150 per day
Posted: 6 days ago
Birmingham, West Midlands (County)
AMS contingency
Posted: 4 days ago
London
Digital Gurus
Rate: £100 Per Day
Posted: 7 days ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 4 days ago
Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £210.00 per day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Tiro Partners
Rate: £350 - £430 per day
Posted: 4 days ago
Greater London
360 Resourcing
Rate: £25,739 - £30,283 per annum
Posted: 12 days ago
London
Hays Specialist Recruitment Ltd
Rate: £454.00 per day
Posted: 7 days ago