Period
to 20 April 2018

The median contractor rate for a Service Analyst was £170 per day in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 216 222 180
Rank change year-on-year +6 -42 -44
Contract jobs requiring a Service Analyst 1,309 1,108 1,550
As % of all contract IT jobs advertised in the UK 1.29% 1.19% 1.45%
As % of the Job Titles category 1.36% 1.26% 1.53%
Number of daily rates quoted 701 597 847
UK median daily rate £170 £210 £260
Median daily rate % change year-on-year -19.05% -19.23% +15.56%
10th Percentile £103 £105 £105
90th Percentile £450 £475 £488
UK excluding London median daily rate £150 £195 £250
% change year-on-year -23.08% -22.00% +11.11%
Number of hourly rates quoted 275 243 347
UK median hourly rate £13.00 £13.00 £13.50
Median hourly rate % change year-on-year - -3.70% +8.00%
10th Percentile £10.16 £10.00 £10.20
90th Percentile £18.70 £18.00 £19.50
UK excluding London median hourly rate £12.75 £12.50 £13.42
% change year-on-year +2.00% -6.82% +7.79%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,041 87,961 101,443
% of contract IT jobs with a recognized job title 94.93% 94.86% 95.09%
Number of daily rates quoted 63,193 57,163 65,399
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,023 3,334
UK median hourly rate £18.50 £18.96 £19.50
Median hourly rate % change year-on-year -2.43% -2.77% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 6 months to 20 April 2018.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 6 months to 20 April 2018.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 1,198 £175 -16.67% 219
UK excluding London +5 804 £150 -23.08% 175
London +15 470 £200 -10.11% 62
North of England +35 215 £150 +20.00% 39
South East -44 194 £145 -56.06% 40
Midlands -15 133 £140 -59.42% 35
East of England +25 110 £130 -25.71% 27
North West +18 109 £140 +13.13% 18
Yorkshire -7 87 £325 +160.00% 16
South West +37 76 £290 +52.63% 16
West Midlands -25 71 £181 -47.46% 12
East Midlands +17 60 £114 -69.21% 23
Scotland -31 38 £200 -18.37% 13
Wales -8 29 £125 +13.64% 4
North East +38 19 £135 -62.76% 5
Northern Ireland - 8 £75 - 1
Isle of Man - 1 £325 -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 533 (40.72%) Windows
2 484 (36.97%) Active Directory
3 483 (36.90%) ITIL
4 433 (33.08%) Microsoft
5 338 (25.82%) Microsoft Office
6 315 (24.06%) Finance
7 261 (19.94%) Windows 7
8 218 (16.65%) Service Management
9 171 (13.06%) SLA
10 163 (12.45%) Office 365
11 148 (11.31%) Windows 10
12 145 (11.08%) Citrix
13 134 (10.24%) Problem-Solving
14 129 (9.85%) Incident Management
15 115 (8.79%) ITSM
16 107 (8.17%) MS Exchange
17 97 (7.41%) Security Cleared
18 96 (7.33%) Agile Software Development
18 96 (7.33%) Service Delivery
19 95 (7.26%) ITIL Certification
20 92 (7.03%) Banking
21 91 (6.95%) Analytical Skills
22 77 (5.88%) Cisco
23 74 (5.65%) Change Management
23 74 (5.65%) SC Cleared
23 74 (5.65%) Problem Management
24 73 (5.58%) Business Analysis
25 69 (5.27%) SCCM
26 67 (5.12%) Retail
26 67 (5.12%) Legal

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 107 (8.17%) MS Exchange
2 30 (2.29%) SharePoint
3 28 (2.14%) Blackberry Enterprise Server
4 20 (1.53%) Skype for Business
5 19 (1.45%) Exchange Server 2010
6 12 (0.92%) Confluence
6 12 (0.92%) Exchange Server 2007
7 7 (0.53%) Exchange Server 2013
7 7 (0.53%) IBM Notes
7 7 (0.53%) SharePoint 2010
8 6 (0.46%) SAS
9 5 (0.38%) JBoss
9 5 (0.38%) Tomcat
10 3 (0.23%) CMS
11 2 (0.15%) Exchange Server 2003
11 2 (0.15%) SharePoint 2013
11 2 (0.15%) WebSphere
12 1 (0.076%) GeoServer
12 1 (0.076%) Moodle
Applications
1 338 (25.82%) Microsoft Office
2 62 (4.74%) Microsoft Excel
3 31 (2.37%) Microsoft PowerPoint
4 12 (0.92%) MS Visio
5 8 (0.61%) Microsoft Project
6 5 (0.38%) Adobe Creative Suite
6 5 (0.38%) InDesign
6 5 (0.38%) Photoshop
7 1 (0.076%) InfoPath
Business Applications
1 12 (0.92%) Elite 3E
2 11 (0.84%) Carpe Diem
3 10 (0.76%) RMDS
4 6 (0.46%) assyst
5 4 (0.31%) Dynamics CRM
5 4 (0.31%) Remedy ITSM
6 3 (0.23%) Unit4 Business World
7 2 (0.15%) Markit EDM
7 2 (0.15%) Oracle Financials
8 1 (0.076%) CA PPM
8 1 (0.076%) Eikon
8 1 (0.076%) INSURE/90
8 1 (0.076%) Oracle 11i
8 1 (0.076%) Oracle Applications
8 1 (0.076%) Oracle Assets
8 1 (0.076%) Oracle Payables
8 1 (0.076%) Oracle Receivables
8 1 (0.076%) Payment Gateway
8 1 (0.076%) Salesforce.com CRM
8 1 (0.076%) SAP BPC
Cloud Services
1 163 (12.45%) Office 365
2 10 (0.76%) Microsoft Azure
2 10 (0.76%) SaaS
3 9 (0.69%) Amazon AWS
4 6 (0.46%) IaaS
4 6 (0.46%) PaaS
5 4 (0.31%) Cloud Computing
6 3 (0.23%) IBM Blueworks
7 2 (0.15%) Dropbox
8 1 (0.076%) Adobe Creative Cloud
8 1 (0.076%) Dynamics 365
8 1 (0.076%) G Suite
8 1 (0.076%) Mimecast
8 1 (0.076%) npm
8 1 (0.076%) OneDrive
8 1 (0.076%) Taleo
Communications & Networking
1 59 (4.51%) VPN
2 40 (3.06%) DNS
3 39 (2.98%) Internet
4 38 (2.90%) DHCP
5 36 (2.75%) Remote Desktop
6 31 (2.37%) Skype
6 31 (2.37%) WAN
7 30 (2.29%) LAN
8 29 (2.22%) TCP/IP
9 24 (1.83%) VoIP
10 17 (1.30%) Intranet
10 17 (1.30%) SMS
10 17 (1.30%) Wireless
11 10 (0.76%) SSL
12 6 (0.46%) Broadband
12 6 (0.46%) Firewall
12 6 (0.46%) Wi-Fi
13 5 (0.38%) ATM
13 5 (0.38%) Ethernet
13 5 (0.38%) SAN
Database & Business Intelligence
1 11 (0.84%) SQL Server
2 9 (0.69%) Blockchain
3 8 (0.61%) Data Warehouse
4 5 (0.38%) SQL Server Integration Services
5 4 (0.31%) BusinessObjects
5 4 (0.31%) QlikView
6 2 (0.15%) BusinessObjects Web Intelligence
6 2 (0.15%) Data Mart
6 2 (0.15%) DTS
6 2 (0.15%) GIS
6 2 (0.15%) Pentaho
6 2 (0.15%) Power BI
6 2 (0.15%) PowerPivot
6 2 (0.15%) SAP Data Services
6 2 (0.15%) Star Schema
7 1 (0.076%) Geospatial Data
7 1 (0.076%) MongoDB
7 1 (0.076%) Oracle Database
7 1 (0.076%) Relational Database
7 1 (0.076%) SQL Server 2008
Development Applications
1 26 (1.99%) JIRA
2 4 (0.31%) SoapUI
3 3 (0.23%) Axure RP
3 3 (0.23%) Balsamiq Mockups
4 2 (0.15%) Oracle APEX
4 2 (0.15%) Toad
5 1 (0.076%) Cucumber
5 1 (0.076%) ERwin
5 1 (0.076%) Git (software)
5 1 (0.076%) Jenkins
5 1 (0.076%) MagicDraw
5 1 (0.076%) MSTest
5 1 (0.076%) Oracle Forms
5 1 (0.076%) ProC
5 1 (0.076%) Protractor
5 1 (0.076%) Team Foundation Server
General
1 315 (24.06%) Finance
2 92 (7.03%) Banking
3 67 (5.12%) Legal
3 67 (5.12%) Retail
4 51 (3.90%) Law
5 33 (2.52%) Telecoms
6 27 (2.06%) International Banking
7 19 (1.45%) Financial Institution
8 16 (1.22%) German Language
8 16 (1.22%) Publishing
9 13 (0.99%) Manufacturing
10 11 (0.84%) Investment Banking
10 11 (0.84%) Marketing
11 9 (0.69%) Front Office
12 8 (0.61%) French Language
13 6 (0.46%) Billing
13 6 (0.46%) Retail Banking
14 4 (0.31%) Advertising
14 4 (0.31%) Electronics
15 3 (0.23%) Back Office
Libraries, Frameworks & Software Standards
1 12 (0.92%) XML
2 9 (0.69%) Web Services
3 3 (0.23%) SOAP
4 2 (0.15%) AngularJS
4 2 (0.15%) FIX Protocol
4 2 (0.15%) WebSphere MQ
4 2 (0.15%) XSD
5 1 (0.076%) .NET
5 1 (0.076%) .NET Core
5 1 (0.076%) .NET Framework
5 1 (0.076%) Angular 2
5 1 (0.076%) ASP.NET Web API
5 1 (0.076%) Django
5 1 (0.076%) Entity Framework
5 1 (0.076%) FpML
5 1 (0.076%) GeoJSON
5 1 (0.076%) RxJS
5 1 (0.076%) Spring
5 1 (0.076%) Spring Boot
5 1 (0.076%) Swagger
Miscellaneous
1 91 (6.95%) Analytical Skills
2 66 (5.04%) Blackberry
3 56 (4.28%) iPhone
4 50 (3.82%) Management Information System
5 41 (3.13%) Smartphone
6 37 (2.83%) Self-Motivation
7 30 (2.29%) NHS
8 19 (1.45%) Computer Science
8 19 (1.45%) User Experience
9 16 (1.22%) iPad
10 10 (0.76%) Data Structures
10 10 (0.76%) Mobile Computing
10 10 (0.76%) Video Conferencing
11 9 (0.69%) CMDB
12 8 (0.61%) Enterprise Software
12 8 (0.61%) Fat Client
12 8 (0.61%) Thin Client
13 7 (0.53%) Derivative
13 7 (0.53%) Fintech
14 6 (0.46%) Client/Server
Operating Systems
1 533 (40.72%) Windows
2 261 (19.94%) Windows 7
3 148 (11.31%) Windows 10
4 51 (3.90%) Windows XP
5 48 (3.67%) Android
6 47 (3.59%) Windows Server
7 44 (3.36%) Windows 8
8 31 (2.37%) Apple iOS
9 28 (2.14%) Windows Server 2008
10 26 (1.99%) Windows Server 2012
11 23 (1.76%) Mac OS X
12 13 (0.99%) Windows 2000
13 12 (0.92%) Unix
13 12 (0.92%) Windows Server 2003
14 10 (0.76%) Windows Mobile
15 9 (0.69%) Mac OS
16 7 (0.53%) Linux
17 3 (0.23%) Windows Vista
18 2 (0.15%) Windows Phone
19 1 (0.076%) AIX
Processes & Methodologies
1 483 (36.90%) ITIL
2 218 (16.65%) Service Management
3 134 (10.24%) Problem-Solving
4 129 (9.85%) Incident Management
5 115 (8.79%) ITSM
6 96 (7.33%) Agile Software Development
6 96 (7.33%) Service Delivery
7 74 (5.65%) Change Management
7 74 (5.65%) Problem Management
8 73 (5.58%) Business Analysis
9 66 (5.04%) Stakeholder Management
10 46 (3.51%) Project Management
11 40 (3.06%) ITIL V3
12 37 (2.83%) Migration
13 33 (2.52%) Configuration Management
14 31 (2.37%) Service Design
15 30 (2.29%) Ticket Management
16 28 (2.14%) Change Control
16 28 (2.14%) Mathematics
17 27 (2.06%) Asset Management
Programming Languages
1 52 (3.97%) SQL
2 11 (0.84%) C
3 9 (0.69%) PowerShell
4 7 (0.53%) PL/SQL
5 6 (0.46%) Python
6 5 (0.38%) Java
7 4 (0.31%) VBA
8 3 (0.23%) C#
8 3 (0.23%) Perl
8 3 (0.23%) T-SQL
9 2 (0.15%) Bash Shell
9 2 (0.15%) C++
9 2 (0.15%) Shell Script
10 1 (0.076%) Groovy
10 1 (0.076%) RPG
10 1 (0.076%) RPG IV
10 1 (0.076%) TypeScript
10 1 (0.076%) VB
Qualifications
1 97 (7.41%) Security Cleared
2 95 (7.26%) ITIL Certification
3 74 (5.65%) SC Cleared
4 60 (4.58%) MCP
5 36 (2.75%) Degree
6 29 (2.22%) Microsoft Certification
7 12 (0.92%) ITIL Foundation Certificate
8 11 (0.84%) MCSA
9 9 (0.69%) ISEB
9 9 (0.69%) MCSE
10 8 (0.61%) MCITP
11 7 (0.53%) IIBA
12 6 (0.46%) ISTQB
12 6 (0.46%) MOS
12 6 (0.46%) NVQ Level 3
13 5 (0.38%) DV Cleared
13 5 (0.38%) MCDST
14 4 (0.31%) A+ Certification
14 4 (0.31%) AWS Certification
14 4 (0.31%) HNC
Quality Assurance & Compliance
1 171 (13.06%) SLA
2 28 (2.14%) PMO
3 25 (1.91%) ISO/IEC 20000
4 23 (1.76%) ISO 9001
5 11 (0.84%) GDPR
5 11 (0.84%) QA
6 9 (0.69%) Data Quality
7 7 (0.53%) MiFID
8 4 (0.31%) IFRS
9 3 (0.23%) IFRS 9
9 3 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 3 (0.23%) PCI DSS
10 2 (0.15%) EMIR
10 2 (0.15%) ISO 22301
10 2 (0.15%) ISO/IEC 27001
10 2 (0.15%) PSD2
10 2 (0.15%) Sarbanes-Oxley
11 1 (0.076%) Dodd-Frank
11 1 (0.076%) ISO 8583
11 1 (0.076%) Solvency II
System Software
1 484 (36.97%) Active Directory
2 26 (1.99%) XenApp
3 22 (1.68%) VMware Infrastructure
4 13 (0.99%) Microsoft App-V
5 8 (0.61%) Terminal Services
6 5 (0.38%) BitLocker
6 5 (0.38%) vSphere
7 4 (0.31%) Hyper-V
7 4 (0.31%) Virtual Machines
7 4 (0.31%) XenDesktop
8 2 (0.15%) Citrix Presentation Server
8 2 (0.15%) Terminal Server
9 1 (0.076%) Firmware
9 1 (0.076%) Virtual Desktop
9 1 (0.076%) Virtual Servers
9 1 (0.076%) VMware ESXi
Systems Management
1 69 (5.27%) SCCM
2 32 (2.44%) Systems Management Server (SMS)
3 15 (1.15%) AirWatch
4 8 (0.61%) OVSD
5 6 (0.46%) OpenView
6 5 (0.38%) DameWare
7 4 (0.31%) MAILsweeper
7 4 (0.31%) SCOM
8 3 (0.23%) HP Quality Center
8 3 (0.23%) WSUS
9 1 (0.076%) Backup Exec
9 1 (0.076%) CA Single Sign-On
9 1 (0.076%) PingFederate
9 1 (0.076%) SCSM
9 1 (0.076%) Single Sign-On
9 1 (0.076%) ZENworks
Vendors
1 433 (33.08%) Microsoft
2 145 (11.08%) Citrix
3 77 (5.88%) Cisco
4 64 (4.89%) ServiceNow
5 51 (3.90%) HP
5 51 (3.90%) Ivanti
6 48 (3.67%) VMware
7 38 (2.90%) Apple
8 32 (2.44%) Remedy
9 26 (1.99%) iManage
10 25 (1.91%) NetApp
11 23 (1.76%) Google
12 21 (1.60%) Dell
13 19 (1.45%) Avaya
14 15 (1.15%) Bloomberg
15 14 (1.07%) SAP
16 11 (0.84%) Altiris
16 11 (0.84%) Mitel
16 11 (0.84%) Reuters
17 10 (0.76%) Adobe