Service Analyst Contracts

Service Analyst
UK

The median Service Analyst daily rate in the UK is £200, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 304 184 225
Rank change year-on-year -120 +41 +3
Contract jobs requiring a Service Analyst 235 547 721
As % of all contract jobs advertised in the UK 0.80% 1.26% 1.21%
As % of the Job Titles category 0.87% 1.35% 1.28%
Number of daily rates quoted 117 242 448
10th Percentile £140 £130 £130
25th Percentile £158 £151 £160
Median daily rate (50th Percentile) £200 £200 £225
Median % change year-on-year - -11.11% +15.38%
75th Percentile £288 £358 £426
90th Percentile £513 £550 £538
UK excluding London median daily rate £195 £175 £175
% change year-on-year +11.43% - +7.69%
Number of hourly rates quoted 56 202 130
10th Percentile £14.45 £12.86 £12.50
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £15.44 £14.84 £15.50
Median % change year-on-year +4.04% -4.26% +6.90%
75th Percentile £19.56 £20.00 £18.63
90th Percentile £21.46 £21.46 £20.56
UK excluding London median hourly rate £15.38 £14.80 £15.50
% change year-on-year +3.89% -4.52% +6.90%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,084 40,415 56,464
% of contract IT jobs with a recognized job title 92.52% 92.78% 94.61%
Number of daily rates quoted 17,692 26,309 39,470
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £492 £500
% change year-on-year -3.46% -1.60% +5.26%
Number of hourly rates quoted 1,035 2,664 1,570
10th Percentile £14.07 £12.86 £14.29
25th Percentile £18.50 £16.30 £19.50
Median hourly rate £29.00 £36.42 £45.00
Median % change year-on-year -20.37% -19.07% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.55 £42.50
% change year-on-year -29.20% -6.94% +117.95%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Analyst.

Daily rate trend for Service Analyst in the UK

Service Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Analyst over the 6 months to 1 May 2025.

Daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Analyst.

Hourly rate trend for Service Analyst in the UK

Service Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Analyst over the 6 months to 1 May 2025.

Hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -104 218 £200 - 94
UK excluding London -41 195 £195 +11.43% 71
North of England 0 57 £175 +6.06% 28
East of England -16 54 £225 +42.86% 12
Work from Home -49 40 £182 -9.13% 36
North West +6 39 £175 -20.45% 18
London -59 37 £238 -15.56% 30
South West -3 28 £225 -18.18% 8
South East +27 23 £200 +19.40% 16
Midlands +8 18 £190 +22.58% 9
Yorkshire -6 13 £225 +55.17% 6
West Midlands +8 11 £190 +26.67% 2
Scotland +7 10 £400 +105.13% 3
East Midlands +2 7 £190 +18.75% 7
North East - 5 £188 - 5
Northern Ireland -6 3 £263 -
Wales 0 2 £140 -

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 122 (51.91%) Customer Service
2 115 (48.94%) ITIL
3 112 (47.66%) Microsoft
4 101 (42.98%) Social Skills
5 98 (41.70%) Active Directory
6 90 (38.30%) Microsoft 365
7 79 (33.62%) Windows
8 78 (33.19%) Problem-Solving
9 69 (29.36%) ServiceNow
10 66 (28.09%) Incident Management
11 52 (22.13%) Microsoft Excel
12 49 (20.85%) Security Cleared
13 46 (19.57%) Microsoft Office
14 44 (18.72%) Service Delivery
15 43 (18.30%) SC Cleared
16 41 (17.45%) Microsoft PowerPoint
17 37 (15.74%) Windows 10
18 35 (14.89%) Citrix
19 34 (14.47%) A+ Certification
20 33 (14.04%) Mathematics
21 31 (13.19%) Analytical Skills
21 31 (13.19%) Microsoft Certification
21 31 (13.19%) SLA
22 30 (12.77%) ITSM
22 30 (12.77%) Finance
23 29 (12.34%) Wi-Fi
23 29 (12.34%) MCSA
24 23 (9.79%) Service Management
25 22 (9.36%) Public Sector
26 21 (8.94%) ITIL Certification

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (8.09%) SharePoint
2 11 (4.68%) Microsoft Exchange
3 4 (1.70%) Skype for Business
4 3 (1.28%) IBM Notes
5 2 (0.85%) CMS
6 1 (0.43%) Confluence
Applications
1 52 (22.13%) Microsoft Excel
2 46 (19.57%) Microsoft Office
3 41 (17.45%) Microsoft PowerPoint
4 3 (1.28%) MS Visio
5 2 (0.85%) Chatbot
6 1 (0.43%) Microsoft Project
6 1 (0.43%) Trello
Business Applications
1 3 (1.28%) SAP LE
1 3 (1.28%) SAP WM
2 2 (0.85%) Remedy ITSM
3 1 (0.43%) Loan IQ
3 1 (0.43%) Oracle EBS
Cloud Services
1 90 (38.30%) Microsoft 365
2 19 (8.09%) Azure
3 10 (4.26%) OneDrive
4 7 (2.98%) Entra ID
5 6 (2.55%) Google Workspace
6 2 (0.85%) Dynamics 365
6 2 (0.85%) GCP
6 2 (0.85%) Power Platform
7 1 (0.43%) AWS
7 1 (0.43%) GitHub
7 1 (0.43%) Mimecast
7 1 (0.43%) Salesforce Service Cloud
Communications & Networking
1 29 (12.34%) Wi-Fi
2 8 (3.40%) DNS
2 8 (3.40%) TCP/IP
2 8 (3.40%) VPN
3 7 (2.98%) Remote Desktop
4 6 (2.55%) Skype
5 4 (1.70%) LAN
5 4 (1.70%) WAN
6 2 (0.85%) DHCP
6 2 (0.85%) VoIP
7 1 (0.43%) ADSL
7 1 (0.43%) Broadband
7 1 (0.43%) PSTN
Database & Business Intelligence
1 2 (0.85%) Power BI
1 2 (0.85%) SQL Server
Development Applications
1 3 (1.28%) JIRA
General
1 101 (42.98%) Social Skills
2 31 (13.19%) Analytical Skills
3 30 (12.77%) Finance
4 22 (9.36%) Public Sector
5 14 (5.96%) Banking
6 13 (5.53%) Inclusion and Diversity
7 9 (3.83%) Law
8 8 (3.40%) Legal
8 8 (3.40%) Retail
9 5 (2.13%) Military
10 4 (1.70%) German Language
10 4 (1.70%) Investment Banking
10 4 (1.70%) Local Government
10 4 (1.70%) Organisational Skills
11 3 (1.28%) Back Office
12 2 (0.85%) Automotive
13 1 (0.43%) Marketing
13 1 (0.43%) Police
13 1 (0.43%) Private Banking
13 1 (0.43%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.28%) SAP PI
Miscellaneous
1 14 (5.96%) Management Information System
2 7 (2.98%) Analytical Mindset
2 7 (2.98%) Enterprise Software
3 6 (2.55%) Driving Licence
3 6 (2.55%) Self-Motivation
4 5 (2.13%) Smartphone
5 4 (1.70%) Onboarding
6 3 (1.28%) NHS
7 2 (0.85%) Blackberry
7 2 (0.85%) Data Centre
7 2 (0.85%) Device Driver
7 2 (0.85%) Video Conferencing
8 1 (0.43%) Equities
8 1 (0.43%) Fixed Income
8 1 (0.43%) FMCG
8 1 (0.43%) Foreign Exchange (FX)
8 1 (0.43%) Legacy Systems
8 1 (0.43%) Reinsurance
Operating Systems
1 79 (33.62%) Windows
2 37 (15.74%) Windows 10
3 11 (4.68%) Android
4 10 (4.26%) Mac OS
5 7 (2.98%) Apple iOS
6 6 (2.55%) Windows Server
7 2 (0.85%) Windows Server 2016
8 1 (0.43%) Windows Server 2012
8 1 (0.43%) Windows Server 2019
Processes & Methodologies
1 122 (51.91%) Customer Service
2 115 (48.94%) ITIL
3 78 (33.19%) Problem-Solving
4 66 (28.09%) Incident Management
5 44 (18.72%) Service Delivery
6 33 (14.04%) Mathematics
7 30 (12.77%) ITSM
8 23 (9.79%) Service Management
9 13 (5.53%) Agile
9 13 (5.53%) Data Analysis
10 12 (5.11%) Continuous Improvement
11 9 (3.83%) Ticket Management
12 8 (3.40%) Asset Management
12 8 (3.40%) Time Management
12 8 (3.40%) User Experience
13 7 (2.98%) Data Visualisation
13 7 (2.98%) Process Improvement
13 7 (2.98%) Visualisation
14 6 (2.55%) Multi-Factor Authentication
15 5 (2.13%) Analytics
Programming Languages
1 3 (1.28%) SQL
2 1 (0.43%) Data Analysis Expressions
2 1 (0.43%) PowerShell
2 1 (0.43%) Python
Qualifications
1 49 (20.85%) Security Cleared
2 43 (18.30%) SC Cleared
3 34 (14.47%) A+ Certification
4 31 (13.19%) Microsoft Certification
5 29 (12.34%) MCSA
6 21 (8.94%) ITIL Certification
7 13 (5.53%) Degree
8 2 (0.85%) BPSS Clearance
9 1 (0.43%) CBAP
9 1 (0.43%) DV Cleared
9 1 (0.43%) MCSE
Quality Assurance & Compliance
1 31 (13.19%) SLA
2 3 (1.28%) PMO
3 2 (0.85%) Data Quality
4 1 (0.43%) Actionable Recommendations
System Software
1 98 (41.70%) Active Directory
2 3 (1.28%) VMware Infrastructure
3 2 (0.85%) BitLocker
4 1 (0.43%) Virtual Desktop
Systems Management
1 16 (6.81%) Microsoft Intune
2 3 (1.28%) SCCM
3 2 (0.85%) AirWatch
3 2 (0.85%) Symantec Enterprise Vault
Vendors
1 112 (47.66%) Microsoft
2 69 (29.36%) ServiceNow
3 35 (14.89%) Citrix
4 7 (2.98%) iManage
5 6 (2.55%) Apple
5 6 (2.55%) Google
6 5 (2.13%) Remedy
7 4 (1.70%) Salesforce
7 4 (1.70%) SAP
8 3 (1.28%) Cisco
8 3 (1.28%) Lotus
8 3 (1.28%) VMware
9 2 (0.85%) Equitrac
9 2 (0.85%) Intapp
9 2 (0.85%) Ivanti
9 2 (0.85%) Symantec
10 1 (0.43%) CrowdStrike
10 1 (0.43%) Duck Creek
10 1 (0.43%) Netskope
10 1 (0.43%) Nexthink