Period
to 22 February 2018

The median contractor rate for a Service Analyst was £175 per day in advertised job vacancies during the 6 months to 22 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 195 201 168
Rank change year-on-year +6 -33 -40
Contract jobs requiring a Service Analyst 1,370 1,220 1,626
As % of all contract IT jobs advertised in the UK 1.35% 1.27% 1.52%
As % of the Job Titles category 1.42% 1.34% 1.60%
Number of daily rates quoted 798 649 848
UK median daily rate £175 £200 £263
Median daily rate % change year-on-year -12.50% -23.81% +25.00%
10th Percentile £105 £105 £105
90th Percentile £488 £459 £488
UK excluding London median daily rate £150 £185 £250
% change year-on-year -18.92% -26.00% +42.86%
Number of hourly rates quoted 282 281 379
UK median hourly rate £12.69 £12.50 £13.33
Median hourly rate % change year-on-year +1.50% -6.23% +2.54%
10th Percentile £10.00 £9.80 £10.25
90th Percentile £18.68 £18.00 £21.55
UK excluding London median hourly rate £12.50 £12.05 £13.50
% change year-on-year +3.73% -10.74% +8.48%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,293 90,999 101,882
% of contract IT jobs with a recognized job title 94.79% 94.77% 95.02%
Number of daily rates quoted 63,953 59,312 65,238
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £383
% change year-on-year - +4.58% +2.00%
Number of hourly rates quoted 2,840 3,245 3,701
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £11.00 £10.63 £10.50
90th Percentile £48.54 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst.

Contractor daily rate trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Analyst over the 6 months to 22 February 2018.

Contractor daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst.

Contractor hourly rate trend for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Analyst over the 6 months to 22 February 2018.

Contractor hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 1,259 £175 -12.50% 237
UK excluding London +10 868 £150 -18.92% 186
London -7 476 £200 -9.09% 61
South East -10 242 £163 -23.53% 47
North of England +32 206 £145 +16.00% 52
Midlands -6 140 £150 -42.86% 30
East of England +38 122 £130 -6.31% 25
North West +13 93 £140 +12.00% 23
Yorkshire -8 93 £200 +60.00% 24
South West +17 76 £300 +87.50% 22
West Midlands -22 74 £164 -26.82% 12
East Midlands +5 63 £114 -49.12% 18
Scotland -6 43 £363 +93.33% 9
Wales +4 32 £125 -42.53% 1
North East +54 20 £133 -24.29% 5
Northern Ireland -4 8 £105 -75.29%
Isle of Man - 2 £375 -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 February 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 572 (41.75%) Windows
2 508 (37.08%) ITIL
3 488 (35.62%) Active Directory
4 429 (31.31%) Microsoft
5 347 (25.33%) Finance
6 334 (24.38%) Microsoft Office
7 285 (20.80%) Windows 7
8 232 (16.93%) Service Management
9 188 (13.72%) SLA
10 167 (12.19%) Office 365
11 145 (10.58%) Windows 10
12 136 (9.93%) Citrix
12 136 (9.93%) Incident Management
13 113 (8.25%) MS Exchange
14 107 (7.81%) ITIL Certification
15 103 (7.52%) Security Cleared
16 100 (7.30%) ITSM
17 99 (7.23%) Analytical Skills
18 94 (6.86%) Service Delivery
19 91 (6.64%) Banking
20 90 (6.57%) Change Management
21 88 (6.42%) Agile Software Development
22 85 (6.20%) Business Analysis
23 78 (5.69%) SC Cleared
24 73 (5.33%) SCCM
25 70 (5.11%) Problem Management
25 70 (5.11%) Cisco
26 64 (4.67%) Legal
27 62 (4.53%) Stakeholder Management
27 62 (4.53%) Blackberry

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (8.25%) MS Exchange
2 33 (2.41%) SharePoint
3 23 (1.68%) Blackberry Enterprise Server
3 23 (1.68%) Exchange Server 2010
4 19 (1.39%) Skype for Business
5 15 (1.09%) Exchange Server 2007
6 10 (0.73%) IBM Notes
7 8 (0.58%) Confluence
7 8 (0.58%) SharePoint 2010
8 6 (0.44%) Exchange Server 2013
8 6 (0.44%) SAS
9 5 (0.36%) JBoss
9 5 (0.36%) Tomcat
10 4 (0.29%) CMS
11 2 (0.15%) Apache
11 2 (0.15%) EPiServer
11 2 (0.15%) Exchange Server 2003
11 2 (0.15%) IIS
11 2 (0.15%) SharePoint 2013
11 2 (0.15%) WebSphere
Applications
1 334 (24.38%) Microsoft Office
2 57 (4.16%) Microsoft Excel
3 28 (2.04%) Microsoft PowerPoint
4 15 (1.09%) MS Visio
5 7 (0.51%) Microsoft Project
6 5 (0.36%) Adobe Creative Suite
6 5 (0.36%) InDesign
6 5 (0.36%) Photoshop
7 1 (0.073%) InfoPath
Business Applications
1 10 (0.73%) RMDS
2 9 (0.66%) Elite 3E
3 8 (0.58%) Carpe Diem
3 8 (0.58%) Remedy ITSM
4 6 (0.44%) Dynamics CRM
5 5 (0.36%) Temenos T24
6 3 (0.22%) Temenos Globus
6 3 (0.22%) Unit4 Business World
7 2 (0.15%) assyst
7 2 (0.15%) CA PPM
7 2 (0.15%) Markit EDM
7 2 (0.15%) Oracle Financials
8 1 (0.073%) Distributed Ledger
8 1 (0.073%) Dynamics AX
8 1 (0.073%) Eikon
8 1 (0.073%) INSURE/90
8 1 (0.073%) Oracle Assets
8 1 (0.073%) Oracle Payables
8 1 (0.073%) Oracle Receivables
8 1 (0.073%) Payment Gateway
Cloud Services
1 167 (12.19%) Office 365
2 9 (0.66%) SaaS
3 8 (0.58%) Amazon AWS
3 8 (0.58%) Microsoft Azure
4 5 (0.36%) G Suite
5 3 (0.22%) Adobe Creative Cloud
5 3 (0.22%) Cloud Computing
6 2 (0.15%) Dropbox
6 2 (0.15%) IaaS
6 2 (0.15%) PaaS
7 1 (0.073%) Dynamics 365
7 1 (0.073%) Google Drive
7 1 (0.073%) IBM Blueworks
7 1 (0.073%) OneDrive
7 1 (0.073%) Taleo
Communications & Networking
1 61 (4.45%) VPN
2 51 (3.72%) Internet
3 46 (3.36%) DNS
4 42 (3.07%) DHCP
5 37 (2.70%) WAN
6 34 (2.48%) LAN
6 34 (2.48%) TCP/IP
7 28 (2.04%) VoIP
8 27 (1.97%) Remote Desktop
9 26 (1.90%) Skype
10 23 (1.68%) SMS
10 23 (1.68%) Wireless
11 19 (1.39%) Intranet
12 10 (0.73%) SSL
13 9 (0.66%) SAN
14 8 (0.58%) Firewall
15 6 (0.44%) Wi-Fi
16 5 (0.36%) ATM
16 5 (0.36%) Broadband
17 4 (0.29%) Ethernet
Database & Business Intelligence
1 10 (0.73%) SQL Server
2 8 (0.58%) Data Warehouse
3 6 (0.44%) Blockchain
4 5 (0.36%) BusinessObjects
5 4 (0.29%) QlikView
6 3 (0.22%) SQL Server Integration Services
7 2 (0.15%) BusinessObjects Web Intelligence
7 2 (0.15%) Data Mart
7 2 (0.15%) Pentaho
7 2 (0.15%) Power BI
7 2 (0.15%) PowerPivot
7 2 (0.15%) SAP Data Services
7 2 (0.15%) SQL Server 2008
7 2 (0.15%) Star Schema
8 1 (0.073%) Data Mining
8 1 (0.073%) GIS
8 1 (0.073%) InterSystems Cache
8 1 (0.073%) Oracle Database
8 1 (0.073%) Oracle Database 11g
8 1 (0.073%) Spotfire
Development Applications
1 20 (1.46%) JIRA
2 8 (0.58%) Visual Studio
3 4 (0.29%) SoapUI
4 3 (0.22%) Axure RP
4 3 (0.22%) Balsamiq Mockups
5 2 (0.15%) Oracle APEX
5 2 (0.15%) Toad
6 1 (0.073%) Jenkins
6 1 (0.073%) MSBuild
6 1 (0.073%) Oracle Forms
6 1 (0.073%) ProC
6 1 (0.073%) Protractor
6 1 (0.073%) Team Foundation Server
General
1 347 (25.33%) Finance
2 91 (6.64%) Banking
3 64 (4.67%) Legal
4 62 (4.53%) Retail
5 37 (2.70%) Law
5 37 (2.70%) Telecoms
6 27 (1.97%) International Banking
7 25 (1.82%) Publishing
8 21 (1.53%) Financial Institution
9 16 (1.17%) Manufacturing
10 13 (0.95%) Marketing
11 9 (0.66%) Investment Banking
12 8 (0.58%) Front Office
12 8 (0.58%) German Language
13 6 (0.44%) Back Office
13 6 (0.44%) Electronics
13 6 (0.44%) Retail Banking
14 5 (0.36%) Automotive
14 5 (0.36%) French Language
15 4 (0.29%) Advertising
Libraries, Frameworks & Software Standards
1 14 (1.02%) XML
2 7 (0.51%) Web Services
3 4 (0.29%) SOAP
4 3 (0.22%) CSS
5 2 (0.15%) .NET
5 2 (0.15%) WebSphere MQ
6 1 (0.073%) Angular 2
6 1 (0.073%) AngularJS
6 1 (0.073%) FIX Protocol
6 1 (0.073%) HTML
6 1 (0.073%) J2EE
6 1 (0.073%) Middleware
6 1 (0.073%) Spring
6 1 (0.073%) Spring Boot
6 1 (0.073%) XSD
Miscellaneous
1 99 (7.23%) Analytical Skills
2 62 (4.53%) Blackberry
3 52 (3.80%) Management Information System
4 48 (3.50%) iPhone
5 47 (3.43%) Smartphone
6 28 (2.04%) NHS
7 20 (1.46%) Computer Science
7 20 (1.46%) User Experience
8 16 (1.17%) iPad
9 12 (0.88%) Data Structures
10 10 (0.73%) Enterprise Software
10 10 (0.73%) Mobile Computing
10 10 (0.73%) Video Conferencing
11 9 (0.66%) PDA
12 8 (0.58%) Data Centre
12 8 (0.58%) Fat Client
12 8 (0.58%) Thin Client
13 6 (0.44%) BYOD
13 6 (0.44%) Fintech
14 5 (0.36%) Driving Licence
Operating Systems
1 572 (41.75%) Windows
2 285 (20.80%) Windows 7
3 145 (10.58%) Windows 10
4 54 (3.94%) Windows Server
5 52 (3.80%) Windows XP
6 46 (3.36%) Android
6 46 (3.36%) Windows 8
7 38 (2.77%) Apple iOS
8 32 (2.34%) Windows Server 2008
9 30 (2.19%) Windows Server 2012
10 21 (1.53%) Mac OS X
11 14 (1.02%) Windows Server 2003
12 13 (0.95%) Windows 2000
12 13 (0.95%) Windows Mobile
13 8 (0.58%) Unix
14 7 (0.51%) Mac OS
15 6 (0.44%) Linux
16 3 (0.22%) Windows Phone
17 2 (0.15%) Red Hat Enterprise Linux
17 2 (0.15%) Windows Vista
Processes & Methodologies
1 508 (37.08%) ITIL
2 232 (16.93%) Service Management
3 136 (9.93%) Incident Management
4 100 (7.30%) ITSM
5 94 (6.86%) Service Delivery
6 90 (6.57%) Change Management
7 88 (6.42%) Agile Software Development
8 85 (6.20%) Business Analysis
9 70 (5.11%) Problem Management
10 62 (4.53%) Stakeholder Management
11 54 (3.94%) Project Management
12 51 (3.72%) ITIL V3
13 47 (3.43%) Migration
14 34 (2.48%) Ticket Management
15 33 (2.41%) User Acceptance Testing
16 32 (2.34%) Change Control
17 29 (2.12%) Asset Management
17 29 (2.12%) Data Analysis
18 28 (2.04%) Configuration Management
19 27 (1.97%) CRM
Programming Languages
1 60 (4.38%) SQL
2 12 (0.88%) C
3 10 (0.73%) PowerShell
4 7 (0.51%) PL/SQL
5 6 (0.44%) C#
5 6 (0.44%) Java
6 4 (0.29%) Perl
6 4 (0.29%) Shell Script
6 4 (0.29%) VB
7 3 (0.22%) Python
8 2 (0.15%) Bash Shell
8 2 (0.15%) C++
8 2 (0.15%) R
8 2 (0.15%) T-SQL
8 2 (0.15%) VB6
9 1 (0.073%) Groovy
9 1 (0.073%) JavaScript
9 1 (0.073%) RPG
9 1 (0.073%) RPG IV
9 1 (0.073%) Tcl
Qualifications
1 107 (7.81%) ITIL Certification
2 103 (7.52%) Security Cleared
3 78 (5.69%) SC Cleared
4 47 (3.43%) MCP
5 44 (3.21%) Degree
6 26 (1.90%) Microsoft Certification
7 16 (1.17%) ITIL Foundation Certificate
8 13 (0.95%) ISEB
9 9 (0.66%) A+ Certification
10 8 (0.58%) DV Cleared
10 8 (0.58%) IIBA
11 7 (0.51%) MCSE
12 6 (0.44%) MCSA
13 5 (0.36%) ISTQB
14 4 (0.29%) AWS Certification
14 4 (0.29%) BPSS Clearance
14 4 (0.29%) Computer Science Degree
14 4 (0.29%) HNC
14 4 (0.29%) MCDST
15 3 (0.22%) CCNA
Quality Assurance & Compliance
1 188 (13.72%) SLA
2 30 (2.19%) PMO
3 25 (1.82%) ISO/IEC 20000
4 23 (1.68%) ISO 9001
5 18 (1.31%) GDPR
6 15 (1.09%) QA
7 8 (0.58%) MiFID
8 6 (0.44%) Sarbanes-Oxley
9 5 (0.36%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 4 (0.29%) Data Quality
11 3 (0.22%) EMIR
11 3 (0.22%) ISO/IEC 27001
11 3 (0.22%) PCI DSS
12 2 (0.15%) Disclosure Scotland
12 2 (0.15%) IFRS
12 2 (0.15%) ISO 22301
12 2 (0.15%) ISO/IEC 19770
12 2 (0.15%) PSD2
13 1 (0.073%) Actionable Recommendations
13 1 (0.073%) IFRS 9
System Software
1 488 (35.62%) Active Directory
2 30 (2.19%) XenApp
3 23 (1.68%) VMware Infrastructure
4 13 (0.95%) Microsoft App-V
4 13 (0.95%) vSphere
5 7 (0.51%) Terminal Services
6 6 (0.44%) Hyper-V
7 4 (0.29%) Virtual Machines
8 3 (0.22%) BitLocker
8 3 (0.22%) Virtual Desktop
8 3 (0.22%) VMware ESXi
8 3 (0.22%) XenDesktop
9 1 (0.073%) Citrix Presentation Server
9 1 (0.073%) EMC RecoverPoint
9 1 (0.073%) Firmware
9 1 (0.073%) ISA Server
9 1 (0.073%) Oracle RAC
9 1 (0.073%) Terminal Server
9 1 (0.073%) Virtual Servers
Systems Management
1 73 (5.33%) SCCM
2 34 (2.48%) Systems Management Server (SMS)
3 16 (1.17%) AirWatch
4 10 (0.73%) OVSD
5 4 (0.29%) DameWare
5 4 (0.29%) HP Quality Center
5 4 (0.29%) MAILsweeper
5 4 (0.29%) OpenView
6 2 (0.15%) Norton AntiVirus
6 2 (0.15%) Symantec Endpoint Protection
7 1 (0.073%) Backup Exec
7 1 (0.073%) CA Single Sign-On
7 1 (0.073%) EMC NetWorker
7 1 (0.073%) Netcool
7 1 (0.073%) SCOM
7 1 (0.073%) Single Sign-On
7 1 (0.073%) Tivoli Storage Manager
7 1 (0.073%) vRealize
7 1 (0.073%) WSUS
Vendors
1 429 (31.31%) Microsoft
2 136 (9.93%) Citrix
3 70 (5.11%) Cisco
4 59 (4.31%) VMware
5 55 (4.01%) ServiceNow
6 52 (3.80%) Apple
6 52 (3.80%) HP
7 46 (3.36%) Ivanti
8 34 (2.48%) Remedy
9 29 (2.12%) Google
10 20 (1.46%) Dell
11 19 (1.39%) Bloomberg
12 18 (1.31%) NetApp
13 17 (1.24%) Avaya
13 17 (1.24%) SAP
14 16 (1.17%) iManage
15 15 (1.09%) Altiris
16 12 (0.88%) Adobe
16 12 (0.88%) Reuters
17 10 (0.73%) Oracle