Service Analyst Jobs with Hybrid/Remote/WFH Options

Service Analyst
UK > Work from Home

The median Service Analyst salary for remote or hybrid work is £31,000 per year, according to job vacancies posted during the 6 months leading to 3 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 337 377 371
Rank change year-on-year +40 -6 +91
Permanent jobs requiring a Service Analyst 80 216 332
As % of all permanent jobs with a WFH option 0.53% 0.64% 0.78%
As % of the Job Titles category 0.58% 0.67% 0.81%
Number of salaries quoted 55 175 259
10th Percentile £25,000 £21,250 £22,200
25th Percentile £25,625 £24,750 £24,500
Median annual salary (50th Percentile) £31,000 £28,165 £32,500
Median % change year-on-year +10.07% -13.34% +18.18%
75th Percentile £42,000 £40,313 £44,125
90th Percentile £56,000 £61,000 £57,500
UK median annual salary £31,000 £27,500 £30,000
% change year-on-year +12.73% -8.33% +11.11%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,761 32,474 40,893
% of permanent jobs with a recognized job title 90.71% 96.00% 96.05%
Number of salaries quoted 9,932 24,947 29,049
10th Percentile £30,000 £33,008 £36,711
25th Percentile £43,750 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with Hybrid/Remote/WFH options

Service Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Analyst.

Service Analyst salary trend for jobs with a WFH option

Service Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Analyst over the 6 months to 3 May 2025.

Service Analyst salary histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Service Analyst in the job title.

1 41 (51.25%) Customer Service
2 40 (50.00%) Social Skills
3 35 (43.75%) Active Directory
3 35 (43.75%) Microsoft 365
4 33 (41.25%) Windows
5 30 (37.50%) Finance
6 27 (33.75%) Microsoft
7 24 (30.00%) ITIL
8 19 (23.75%) Microsoft Office
8 19 (23.75%) Azure
9 18 (22.50%) Coaching
10 15 (18.75%) Windows 10
11 13 (16.25%) ServiceNow
11 13 (16.25%) Microsoft Exchange
12 12 (15.00%) Incident Management
13 11 (13.75%) Banking
13 11 (13.75%) ITSM
13 11 (13.75%) Public Sector
14 10 (12.50%) Analytical Skills
14 10 (12.50%) Microsoft Intune
15 9 (11.25%) Continuous Improvement
15 9 (11.25%) Inclusion and Diversity
15 9 (11.25%) SharePoint
16 8 (10.00%) Organisational Skills
16 8 (10.00%) Problem-Solving
17 7 (8.75%) Degree
17 7 (8.75%) SCCM
17 7 (8.75%) Service Delivery
17 7 (8.75%) Change Management
18 6 (7.50%) VMware

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.25%) Microsoft Exchange
2 9 (11.25%) SharePoint
3 1 (1.25%) Confluence
3 1 (1.25%) IBM Notes
Applications
1 19 (23.75%) Microsoft Office
2 5 (6.25%) Microsoft Excel
3 4 (5.00%) Microsoft PowerPoint
Business Applications
1 4 (5.00%) SAP HCM
2 2 (2.50%) Elite 3E
3 1 (1.25%) Carpe Diem
Cloud Services
1 35 (43.75%) Microsoft 365
2 19 (23.75%) Azure
3 6 (7.50%) Cloud Computing
3 6 (7.50%) Entra ID
4 5 (6.25%) Mimecast
5 4 (5.00%) Boomi
6 3 (3.75%) SaaS
7 2 (2.50%) AWS
7 2 (2.50%) Power Platform
8 1 (1.25%) Dynamics 365
8 1 (1.25%) OneDrive
8 1 (1.25%) PowerApps
Communications & Networking
1 4 (5.00%) Firewall
1 4 (5.00%) Internet
1 4 (5.00%) Remote Desktop
2 3 (3.75%) DNS
2 3 (3.75%) LAN
2 3 (3.75%) SAN
2 3 (3.75%) VPN
2 3 (3.75%) Wi-Fi
3 2 (2.50%) TCP/IP
3 2 (2.50%) WAN
3 2 (2.50%) Wireless
4 1 (1.25%) DHCP
4 1 (1.25%) Softphone
4 1 (1.25%) WebEx
Database & Business Intelligence
1 3 (3.75%) Azure SQL Data Warehouse
1 3 (3.75%) Data Warehouse
2 1 (1.25%) KDB
2 1 (1.25%) Power BI
2 1 (1.25%) Relational Database
2 1 (1.25%) SQL Server
Development Applications
1 3 (3.75%) JIRA
General
1 40 (50.00%) Social Skills
2 30 (37.50%) Finance
3 11 (13.75%) Banking
3 11 (13.75%) Public Sector
4 10 (12.50%) Analytical Skills
5 9 (11.25%) Inclusion and Diversity
6 8 (10.00%) Organisational Skills
7 5 (6.25%) Retail
8 4 (5.00%) Law
9 2 (2.50%) Legal
10 1 (1.25%) Corporate Banking
10 1 (1.25%) Documentation Skills
10 1 (1.25%) Retail Banking
Libraries, Frameworks & Software Standards
1 4 (5.00%) Middleware
2 1 (1.25%) FIX Protocol
Miscellaneous
1 6 (7.50%) Management Information System
2 4 (5.00%) Video Conferencing
3 3 (3.75%) Data Centre
3 3 (3.75%) Driving Licence
3 3 (3.75%) Onboarding
3 3 (3.75%) Replication
4 2 (2.50%) Self-Motivation
5 1 (1.25%) Analytical Mindset
5 1 (1.25%) Client/Server
5 1 (1.25%) CMDB
5 1 (1.25%) Fixed Income
5 1 (1.25%) FMCG
5 1 (1.25%) Foreign Exchange (FX)
5 1 (1.25%) iPhone
5 1 (1.25%) Mobile Computing
5 1 (1.25%) PKI
Operating Systems
1 33 (41.25%) Windows
2 15 (18.75%) Windows 10
3 6 (7.50%) Android
3 6 (7.50%) Apple iOS
4 5 (6.25%) Windows Server
5 2 (2.50%) Mac OS
5 2 (2.50%) Windows 7
6 1 (1.25%) Linux
Processes & Methodologies
1 41 (51.25%) Customer Service
2 24 (30.00%) ITIL
3 18 (22.50%) Coaching
4 12 (15.00%) Incident Management
5 11 (13.75%) ITSM
6 9 (11.25%) Continuous Improvement
7 8 (10.00%) Problem-Solving
8 7 (8.75%) Change Management
8 7 (8.75%) Service Delivery
9 6 (7.50%) Agile
9 6 (7.50%) Anti-Money Laundering
9 6 (7.50%) Mentoring
9 6 (7.50%) Service Management
10 5 (6.25%) Creative Thinking
10 5 (6.25%) Problem Management
10 5 (6.25%) Workflow
11 4 (5.00%) Data Entry
11 4 (5.00%) Disaster Recovery
11 4 (5.00%) Ticket Management
12 3 (3.75%) Cybersecurity
Programming Languages
1 6 (7.50%) PowerShell
2 1 (1.25%) Python
2 1 (1.25%) SQL
Qualifications
1 7 (8.75%) Degree
2 4 (5.00%) Security Cleared
3 2 (2.50%) CCA
3 2 (2.50%) Citrix Certification
3 2 (2.50%) Computer Science Degree
3 2 (2.50%) MCP
4 1 (1.25%) ITIL Foundation Certificate
4 1 (1.25%) Master's Degree
4 1 (1.25%) MBA
4 1 (1.25%) Numerate Degree
4 1 (1.25%) PMI Certification
4 1 (1.25%) PMP
4 1 (1.25%) Six Sigma Black Belt
Quality Assurance & Compliance
1 3 (3.75%) SLA
System Software
1 35 (43.75%) Active Directory
2 6 (7.50%) VMware Infrastructure
3 4 (5.00%) Hyper-V
4 2 (2.50%) XenApp
4 2 (2.50%) XenDesktop
5 1 (1.25%) Virtual Servers
Systems Management
1 10 (12.50%) Microsoft Intune
2 7 (8.75%) SCCM
3 2 (2.50%) Backup Exec
3 2 (2.50%) Symantec Endpoint Protection
4 1 (1.25%) DameWare
Vendors
1 27 (33.75%) Microsoft
2 13 (16.25%) ServiceNow
3 6 (7.50%) Dell
3 6 (7.50%) VMware
4 5 (6.25%) Cisco
4 5 (6.25%) DocuSign
4 5 (6.25%) SAP
4 5 (6.25%) Sophos
5 4 (5.00%) Citrix
5 4 (5.00%) Meraki
6 2 (2.50%) CrowdStrike
6 2 (2.50%) Fortinet
6 2 (2.50%) iManage
6 2 (2.50%) N-able
6 2 (2.50%) Symantec
6 2 (2.50%) Veeam
6 2 (2.50%) Veritas
7 1 (1.25%) Intapp
7 1 (1.25%) Lotus
7 1 (1.25%) Salesforce