IT Account Manager
- Location
- Birmingham, England, United Kingdom
information within the CRM system. Customer Retention Monitor customer satisfaction levels, service performance, and relationship health. Identify early warning indicators of customer dissatisfaction or contract risk. Work closely with operational teams to resolve recurring service issues. Ensure complaints, issues, and escalations are managed effectively with clear ownership and action … plans. Lead contract renewal discussions well in advance of expiry dates. Develop and implement retention and recovery plans for at‐risk customer accounts. Service Reviews Plan, coordinate, and lead monthly and quarterly business review meetings. Present service performance metrics, SLA achievements, incident trends, improvement initiatives, and business risks. Translate ...