201 to 223 of 223 SLA Jobs in the UK excluding London

Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate … Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones. ...

such as SCOM and PRTG Designing and configuring dashboards for network and system monitoring Supporting project delivery including solution design, estimation, and implementation Ensuring SLA compliance through effective incident response and escalation Mentoring engineers and building SME capability within the team Collaborating with architects and stakeholders to shape technical solutions … environments Proven expertise with SCOM, PRTG, and network/device monitoring Experience leading teams or acting as a senior technical specialist Solid understanding of SLA-driven environments and governance frameworks Background in project delivery (PRINCE2, PMI or similar) Excellent troubleshooting, documentation, and stakeholder communication skills Desirable Skills MCSE (or equivalent ...

Job Position: Technical Support Intern Industry: Security and Surveillance Job Type: Intern Company Overview Dahua Technology UK Limited is a world-leading video surveillance solution provider. We believe in investing and building strong R&D ...

Field Engineer Belfast Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Undertake advanced diagnostics, repair, and replacement … Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done ...

Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport with ...

technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. … Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments A team player with a hands-on leadership style Process-driven with excellent organisational skills Passionate about helping and developing support ...

technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. … Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments A team player with a hands-on leadership style Process-driven with excellent organisational skills Passionate about helping and developing support ...

applications and stakeholders, ensuring that acceptable solutions are found in a timely manner. Manages Aldi’s partners within contract guidelines, ensuring performance and SLA's are monitored and recorded to aid in continuous improvement. Ensure change control procedures are adhered too for site applications. Testing & Deployment support for site applications … prioritise tickets based on business need/impact Working as part of an IT support function Incident coordination End User device support Strong Communicator SLA knowledge Supply Chain/Warehouse Automation experience working with automation vendors (Desirable) Working as part of an IT support function within an automated warehouse (Desirable ...

based in Watford. This role is central to the coordination of field service activity, ensuring engineers are efficiently dispatched, service requests are processed within SLA timeframes, and all service administration is accurately maintained across ServiceMax and SAP . You will act as a key link between customers, engineers, and internal … teams, ensuring high-quality service delivery and accurate system management at all times. Key Responsibilities Dispatch Field Service Engineers in line with SLA requirements (including urgent work orders within tight timeframes) Manage service contracts, work orders, quotations, and invoicing via ServiceMax and SAP Coordinate preventative maintenance schedules, installations, and reactive ...

Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key Responsibilities/Accountabilities: * Develop strong effective, relationships … incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ...

team. As Technical Support/Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service. The role does require an individual who has operated at Team Leader level within … team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Assisting with Project Work and Coordination Identifying training needs and areas of improvement Ensuring that customers ...

together with Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll play a key role in ensuring we consistently meet our SLA, OLA, and KPI commitments, delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets … during your shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...

maintain optimal stock levels Reporting & Workshop Liaison Use advanced Excel to consolidate repair, inventory, and shipping data Produce weekly Turnaround Time (TAT) and SLA compliance reports Act as a link between the workshop and customers, translating technical issues into clear communications Skills & Experience Required Strong Excel skills, including VLOOKUPs, Pivot … with the ability to manage multiple priorities Key Measures of Success High parts availability, minimising repair delays Consistent, accurate, and timely reporting 95%+ SLA compliance across repairs and shipments Positive customer feedback and strong account retention Blue Arrow is proud to be a Disability Confident Employer and is committed ...

guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure … including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI. Experience of working to tight SLA's Experience of working within a strong governance structure Extensive experience in Infrastructure Management Reasonable Adjustments: Respect and equality are core values to us. ...

satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours … applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management ...

operational insights. The ideal candidate will have hands-on experience in AWS environments and a solid understanding of core SRE principles such as SLA, SLO, SLI, error budgets, and golden signals. Exposure to Snowflake or Databricks is preferred. Key Responsibilities: Design, develop, and maintain Grafana dashboards to provide actionable insights … environments. Proven expertise in Observability and Grafana dashboard development. Good understanding of monitoring, alerting, logging, and metrics visualization. Strong knowledge of SRE concepts: SLA, SLO, SLI, error budgets, and golden signals. Experience in troubleshooting production systems and improving platform reliability. Strong collaboration and communication skills. Preferred Qualifications: Knowledge of Snowflake ...

reports Collaborate with asset management teams (including offshore teams) Support stock level planning and disposal activities 3. Coordination & Administration Monitor service tickets and ensure SLA compliance Schedule client appointments and coordinate engineers Update ticketing systems accurately Escalate potential SLA breaches Provide reporting support and handle ad-hoc administrative tasks ...

momentum throughout Producing and maintaining technical documentation throughout planning and support handover Liaising with the service desk to manage maintenance tickets and ensure SLA compliance Attending client meetings including monthly and quarterly business reviews, presenting service performance data Preparing reports and performance updates for internal and external stakeholders, working alongside … findings and recommendations to clients Decisive and assured- able to make clear, confident decisions under pressure Familiar with technical documentation and service desk or SLA-driven environments Experience with EPOS, digital signage, AV, network infrastructure, or similar retail technology is a strong advantage Comfortable with occasional UK and European travel ...

Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build ...

Exciting Payroll opportunity in Manchester! - Senior Payroll Advisor Are you passionate about Payroll would you like to... Work for an award-winning global SaaS business Be part of the most progressive and dynamic payroll bureau ...

We're recruiting for a Database Administrator (DBA) to join our well established and respected client based in Leicester on a full time, permanent basis. Location: Hybrid working options (3 days in the Leicester office ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...