201 to 225 of 401 SLA Jobs in the UK excluding London

experience managing a service desk (not only a technical or project team), including managing a team leader or supervisor and running queues, rotas and SLA performance day to day. A track record of measurably improving service desk performance. Proven delivery of a formal, structured learning and development plan with measurable ...

Cloud Engineering team Support virtualisation platforms, storage, backup and recovery operations Investigate and resolve infrastructure incidents and service requests, keeping tickets accurate and within SLA Carry out scheduled patching, upgrades and approved changes, following change control and technical standards Monitor infrastructure performance, utilisation and capacity, respond to alerts and escalate ...

being met and disseminate information to relevant teams. Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. Managing risk, change and escalation as appropriate. Being a point of contact as an onboarding specialist providing excellent customer service and ability ...

Professional) + **GIAC Certifications:** **GCIH** (Incident Handler), **GCIA** (Intrusion Analyst), **GCDA** (Detection Analyst), or **GASAE** (AI Security Automation Engineer)**Success Metrics (KPIs)****Queue & Dispatch SLA -** 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs.**Knowledge Base Freshness -** 100% of operational runbooks reviewed and indexed ...

team with client projects, team activities and business operation opportunities. Role Ensure all incoming telephone calls/queries and emails are managed to client SLA standards Review enquiries and deal with a range of issues including login issues/web guidance/transaction queries/invoice queries/authorisation requests. ...

/3rd line support across Windows Server, M365, AD, networking, and endpoints, with on-site and remote work as required. You’ll contribute to SLA management and knowledge sharing. #J-18808-Ljbffr ...

duties, plus out of hours call-out support (including Bank Holidays) on a rota basis Excellent communication and teamworking skills, along with incident and SLA management and independent decision-making Nice to have: Immediate availability Working knowledge of Solaris Experience of DNS/Squid web proxies/VMware administration Working ...

duties, plus out of hours call-out support (including Bank Holidays) on a rota basis Excellent communication and teamworking skills, along with incident and SLA management and independent decision-making Nice to have: Immediate availability Working knowledge of Solaris Experience of DNS/Squid web proxies/VMware administration Working ...

security principles is required. Accountabilities & Activities To provide 2 nd/3 rd line technical data infrastructure support, to meet, and endeavour to exceed, SLA requirements Participate in Project Work, as required, to deploy, support and manage the predominantly Cisco data environment. To support Firewalls, VPN, LAN and WAN Technologies ...

identify and resolve blockers that could delay revenue recognition Ticket & Workflow Management Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA Balance urgent requests with ongoing operational workflows Communicate clearly with stakeholders on progress and expectations Cross-Functional Support Support multiple sales functions including: Business Development ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). Raise immediately any risks, issues that may impact (a) costs or (b) delivery ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. … continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching ...

remote access Ensure infrastructure is secure, compliant, and audit‐ready Service Delivery & Operations Own and improve ITIL processes (Incident, Problem, Change, Capacity, Availability) Ensure SLA adherence and service quality across all infrastructure domains Drive root cause analysis and problem management to prevent recurring issues Maintain comprehensive documentation, including diagrams … segmentation, VPNs, threat mitigation) Support DR/BCP planning, testing, and continuous improvement Identify and mitigatetechnical risks across infrastructure domains Key Performance Indicators (KPIs): SLA compliance and Mean Time to Resolve (MTTR) Infrastructure and network availability and resilience Team performance and engagement Customer Satisfaction (CSAT) Successful delivery of projects ...

Hargreaves Lansdown, a leading FinTech company, is undergoing a technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment ...

Positive Solutions Limited is seeking a Service Desk Analyst to provide first-line IT support and excellent customer service across the organisation. You will log, diagnose, and resolve incidents, escalate when necessary, and contribute to ...

touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake ...

ASA Recruitment’s client, a Public Sector organisation with offices in Edinburgh and Glasgow, is seeking an IT Support Analyst for an initial 6 month contract (inside IR35) at a daily rate of £200-£250 ...

Provide first- and second-line fault finding, repair and preventative maintenance for retail equipment. Respond to service requests and schedule visits to meet customer SLA expectations. Troubleshoot hardware and software faults, including connectivity and integration with POS systems. Perform installations, upgrades and calibrations at customer sites in a safe ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

manage multiple tasks effectively Relevant certifications in AV/IT technology are a plus Core Responsibilities: Attend all service calls within the client Service Level Agreement Repair/test and recommend products that require replacing at clients’ sites in order to get their systems working Report and provide information ...

other related documents. Ensure the accurate transfer of the lease data into the management database, in a timely manner and within the service level agreement (measured by KPI). Review data input from other team members to guarantee the integrity of the dataset. Maintain Clients, Properties and Units records ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

team. You will provide 2nd and 3rd line support across Microsoft-centric environments, resolve complex issues, and contribute to service improvements while meeting SLA targets. You'll work closely with customers, partners, and Account Managers to maintain infrastructure, security, and cloud platforms, with opportunities to expand skills in automation ...

Senior Db2 Database Administrator to design, implement, and support database technology within a complex enterprise environment. The role will focus on service quality, SLA improvement, automation, security, high availability, and compliance with established policies and best practices. What you will do: Design and support database technology solutions in line with ...

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...