226 to 250 of 401 SLA Jobs in the UK excluding London

provides Second and Third Line review, Analysis and Incident Response for Security events and incidents reported to the SOC, responding in line with agreed SLA's. The role directly supports our external Security partners in ensuring the correct monitoring is being performed as well as ensuring rulesets being monitored ...

provides Second and Third Line review, Analysis and Incident Response for Security events and incidents reported to the SOC, responding in line with agreed SLA's. The role directly supports our external Security partners in ensuring the correct monitoring is being performed as well as ensuring rulesets being monitored ...

runs without manual reassembly. AI workflows for enrichment, QA, and reporting are in production with clear governance. Routing to sellers and partners holds to SLA, with partner-sourced and partner-influenced pipeline visible end to end. Key Responsibilities Duties: Own the full marketing technology stack end to end: CRM, marketing ...

fast-paced environment. Use data and AI tools to build dashboards and insights that drive change, tracking performance against CSAT, NPS, QA and SLA targets. You'll Succeed with People leadership & coaching: 3-5 years directly managing a team, with the ability to motivate, develop and support people through regular ...

model with office presence in Glasgow/Aberdeen. The role emphasises collaboration, strong communication, and the ability to multitask across programmes while maintaining customer SLA commitments and on-call #J-18808-Ljbffr ...

paced commercial environments. Exposure to Microsoft Entra ID, Active Directory, Exchange Online or Microsoft Intune. Familiarity with ITIL principles, Incident Management, Service Request Fulfilment & SLA-driven support. Experience supporting geographically dispersed users or multiple business locations. IT qualifications or certifications such as CompTIA A+, Microsoft Fundamentals or ITIL Foundation. Benefits … Microsoft Teams, Active Directory, Entra ID, User Account Administration, Windows 10, Windows 11, Windows Desktop Support, Cloud Services, ITSM, ITIL, Incident Management, Service Requests, SLA, Ticketing Systems, Hardware Support, Software Troubleshooting, Laptop Provisioning, Mobile Device Support, Network Connectivity, Wi-Fi, VPN, Business Applications, North Cambridgeshire, Cambridgeshire. T6/MN/ ...

technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

Derby NOTE: Active DV Clearance is highly desirable Responsibilities: Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting Skills/Experience: 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active ...

Assurance function meeting the needs of Digital Service Users and Digital Services Analysts in line with provisions of the Digital Services Service Level Agreement (SLA). The post holder will provide day-to-day administrative support for the management of the Trust's digital assets and software licences. Working within ...

schools and businesses across the East Riding and surrounding areas. Providing both on-site and remote 1st and 2nd line technical support through established SLA agreements, including direct curriculum support within schools to ensure teaching and learning is effectively supported by ICT. The role supports service desk operations, application support ...

service delivery and drive customer outcomes across a portfolio of clients. The role blends ITIL service delivery management with account management to ensure SLA adherence, performance targets and ongoing customer satisfaction. You will be the primary contact for operational enquiries, coordinate with suppliers and internal teams, and lead continual service ...

hiring multiple Service Delivery Manager roles across Belfast, London, Dublin and Toronto. You will oversee enterprise customer service delivery, ensuring SLA/KPI adherence and timely resolutions while collaborating with support, engineering and product teams. Prior experience with KX products such as KX Insights or KDB+/q is valued. ...

client, a major UK MSP delivering digital transformation and ICT managed services. You will handle calls and emails, manage tickets, respond within SLA, and perform installations and configurations of end-user hardware and software. Salary £28,000–£30,000 pro rata. The role requires strong communication skills, the ability ...

uphold our reputation for excellence. Key Role Work closely with our experienced Service team to respond to client’s requests promptly and within set SLA response times. Providing the very best service levels to our clients at all times. Carry out repairs to the reported device, provide support and regular ...

Commercial IT Field Engineer role based at Cheltenham HQ with regular travel across Southern England. You will deliver onsite hardware installations, scheduled visits, and remote/onsite support across multiple lines, ensuring high-quality service ...

respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

hear from you. As a Electrical Testing and Inspection Supervisor with phs Compliance , you will: Manage and monitor engineer activity, ensuring productivity targets and SLA compliance. Process PDA timesheets, verify site times, and oversee correct PDA usage. Monitor customer portal usage and address discrepancies in overtime and travel time submissions. ...

accelerated compute market. Complex solutions and services business won for CDW Customer Engagement and Activity– Highlighted by customer/internal feedback and adhering to SLA’s and/or agreed timeframes throughout an engagement Design Quality and Accuracy – Ensuring the service we provide to the customer meets expectations and also ...

solve support incidents. Key Responsibilities Responsible for managing a team of Business Systems Support Analysts Prioritise workload across the team Coaching and mentoring analysts SLA and KPI mentoring and reporting Undertake administration of business application and learning systems; incl. management of users, programmes and course content Receive fault and request ...

deep and complex technical stack that includes microservices, containers, and virtualization. * Ensure operational readiness of the services and meet the availability and performance SLA commitments to our customers. Required Skills * 4+ years industry experience designing, building, scaling and supporting backend systems in production with a solid grasp on good software ...