226 to 234 of 234 SLA Jobs in the UK excluding London

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

platforms (Android/iOS) to leverage all knowledgebase articles and individual expertise to resolve mobile incidents quickly • Manage and resolve mobile service requests within SLA — e.g. SIM swaps, cease/replace, account amendments, and tariff changes • To work all tariff changes, Bolt-Ons and mobile alerts thorough and effectively using … utilisation and spend • To effectively plan and have oversight of the various requests within the team’s ownership, to execute the mobile requests within SLA • Ensuring you are kept up to date on all suppliers’ portals, identifying any issues that are present or may arise, effectively communicating with all suppliers ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

fixes for customer incidents, escalating when necessary Customer care - working closely with clients via phone and email, keeping them updated at all stages SLA management - prioritising and managing tickets to meet contractual service levels Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details … troubleshooting steps Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues What we're looking for Proven technical experience in networking and security ...

chain, operations, inventory, warehousing, customer service, field services, systems, and procurement. Manage the end-to-end device lifecycle operations processes. Keep an overview of SLA performance across the customer base turnaround times, fill rates, uptime commitments. Set consistent and comparable operational metrics to make any potential problems visible early across … Multi-site and multi-country operational leadership experience within Europe & running operations across borders. Direct cost ownership, with quantifiable results. Experience running a contractual, SLA-driven service business. Experience of managing mobility or enterprise device services. Familiarity with device management platforms and with OEM partner relationships. The successful Operations Director ...

ROLE: As a Financial Crime Manager, you will be responsible for ensuring that financial crime and customer onboarding processes are executed compliantly and within SLA . You will be working closely with the MLRO and Compliance function in providing guidance and oversight to the wider business on financial crime activities. … Desire to up-skill and cross-skill within the financial crime space Strong ability to analyse information, and make informed judgements Able to manage SLA’s, accuracy and excellent at prioritising Having a proven ability to adapt to a fast paced and continually changing environment Benefits Private medical insurance ...

As a Customer Experience Agent, you will be the first point of contact for our customers providing technical support as well as dealing with invoice and contract enquiries. We are looking for candidates to have ...

Location: Bristol, Cardiff and Herford Salary: £26,000 - £30,000 As a Customer Experience Agent, you will be the first point of contact for our customers providing technical support as well as dealing with invoice ...

Group. The People Services Assistant will be pivotal in working collaboratively with the wider Central Functions team and Group wide Stakeholders to ensure our SLA’s and Payroll deadlines are met. Benefits of working as a People Services Assistant: Aviva Digicare + workplace/Car leasing and cycle to work … designated Business Units Ensuring all written documentation is accurate and formatted to a high standard. Ensuring the completion of all Administration requests within agreed SLA’s Taking ownership of administrative based queries and seeing them through to resolution Making sure all transactions and documentation are quality checked in real time ...