276 to 300 of 1,805 Service Delivery Jobs in England

Rightmove is hiring an IT Service Delivery Manager in London. You will lead the IT Helpdesk and Service Analysts, ensure SLAs are met, and champion service-quality improvements. Align delivery with business goals and monitor KPIs to drive continuous enhancements. You will report … Head of IT Service and Operations and work in a hybrid setup, requiring occasional travel to Milton Keynes. Your focus will be on delivering exceptional internal IT support and meaningful process improvements. #J-18808-Ljbffr ...

driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy. Key Responsibilities Lead Desktop Support and End User Computing operations across EMEA Manage and develop regional … support teams and team leads Own service delivery, operational performance, SLAs and KPIs Act as senior escalation point for major incidents and service issues Drive service improvement initiatives using operational data and user feedback Oversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrive ...

decisions. **Data Platform**• Own the Data Platform and its standard architecture of Databricks, Azure Data Factory and Azure Integration Services (Logic Apps, Azure Functions, Service Bus, API Management).• Act as design authority for Data Platform architecture, patterns and engineering standards.• Ensure the Data Platform remains secure, cost-effective … Data Platform.• Lead the D&A response to internal and external audits, and work with the CISO to keep standards aligned with Company policy. **Service Delivery & Operations**• Run D&A as a reliable service to the business, with clear service levels for data pipelines, integrations ...

relationship lead for one or more of CyrusOne's hyperscale customers across our European portfolio. The role owns the end-to-end, post-delivery service experience for those customers, bringing together Operations, Service Delivery, Compliance, Security, Implementation, Sales and Finance so that service is delivered … contractual commitments and the customer's expectations. Working in a matrix organisation, the post holder leads through influence rather than line authority. They govern service performance, manage escalations, monitor overall customer health and drive continuous improvement, so that CyrusOne remains a trusted partner able to support the customer ...

providing exciting career opportunities that help our people grow. For more information, visit WPP.com. This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will … execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ...

across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality … matter. About the Role We are looking for an experienced Workday Technical AMS Lead – Financials to lead technical application support, integration management and enhancement delivery for Workday Financials clients. You will take ownership of the technical Application Managed Services (AMS) function, ensuring integrations, reporting, security and related technical components ...

What you'll be doing:Own the strategy, service performance and continual improvement of Digital Workplace services for a large global financial services customer. The role is the senior customer-facing lead across workplace technology, operations, security, commercial management and transformation, ensuring a secure, resilient and consistent employee experience … across regions.Customer & service leadership: Act as the senior Digital Workplace representative and trusted advisor; own the service strategy, roadmap, governance and executive reporting across performance, risks, priorities and investment.Global service delivery: Coordinate engineering, operations, Service Desk, deskside and regional teams across countries and time zones ...

control management for Managed Services clients. You will lead a small team of Jr Change Analysts. You will need an understanding of Managed Services delivery and skills to work across multiple teams across both customer and NCR stakeholder teams Member of the UK Managed Services Management Office reporting … their success) from start to finish Position required to maintain working relationships with NCR teams, including, but are not limited to, MS Software Distribution Delivery, MS Incident Management & Helpdesk, Managed Services Quality & Engineering, Software Support, Field Support Specialists, ITS and Professional Services Co-ordinate between NCR teams for scoping ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team of first and second … line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help shape ...

Managed Services to lead and scale a global managed IT and security services function across the UK and offshore locations. The role will own service delivery, operational performance, customer experience and commercial profitability, driving a consistent, scalable and commercially sustainable operating model. Key Responsibilities Lead global Service Desk, Field Engineering, NOC, SOC and internal IT support operations. Define and implement managed services strategy, operating models and service improvement initiatives. Own service performance, SLAs, operational risk, customer satisfaction and executive escalations. Drive profitability, margin improvement, cost optimisation, resource utilisation and capacity planning. Standardise service ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

find like-minded people driving change at Howden.IT Support Team LeadThe IT Support Team Lead is responsible for leading the day-to-day delivery of IT support services, ensuring a high-quality end-user experience and effective resolution of technology issues across the business. This role provides operational leadership … Support team, acting as a senior technical escalation point while ensuring service excellence, process compliance, and continuous improvement initiatives are successfully delivered.Working closely with IT management, business stakeholders, and technology teams, the IT Support Team Lead manages support operations, monitors service performance, coaches and develops team members ...

Role description: The End User Support Engineer based in Warrington, will be responsible for delivering Local Service Operations support in-person and in-country, providing a customer-centric, secure and reliable workplace technology experience for Arcadis users. Role accountabilities: Part of the LSO team delivering day-to-day support … support to Arcadis staff across assigned office locations. Participate in PC refresh, break/fix and endpoint lifecycle activity for the country. Participate in delivery of Tech bar services in country, where provided. Ensure services are delivered to agreed policies and procedures. Provide hands-on support for Tech services ...

like‐minded people driving change at Howden. IT Support Team Lead The IT Support Team Lead is responsible for leading the day‐to‐day delivery of IT support services, ensuring a high‐quality end‐user experience and effective resolution of technology issues across the business. This role provides operational … leadership to the IT Support team, acting as a senior technical escalation point while ensuring service excellence, process compliance, and continuous improvement initiatives are successfully delivered. Working closely with IT management, business stakeholders, and technology teams, the IT Support Team Lead manages support operations, monitors service performance, coaches ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

valued. What You'll Do: Partner with stakeholders to identify operational challenges and define comprehensive solutions Evaluate emerging technologies and best practices for Service Desk and EUC operations Design new processes and procedures that enhance efficiency and user experience Document solution requirements and create implementation roadmaps Lead … delivery of technology implementations and process improvements Manage programme timelines, resources, and stakeholder expectations Coordinate across technical teams, Service Desk staff, and end-users Identify and mitigate risks proactively Ensure quality standards and successful adoption across teams Oversee the transition from implementation to steady-state operations Monitor performance ...

Team Leader - IT Service Desk Location London Business Area Engineering and CTO Ref # 10054201 Description & Requirements The Role We’re looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a highperforming Service Desk team, creating shared accountability and continuous learning Manage workload ...

technology services and solutions that help customers achieve secure, practical and sustainable outcomes. The Technical Pre-Sales team works across sales, vendors, partners and service delivery to shape opportunities, define clear scopes and support effective transition into delivery. WHY BYTES This role offers the opportunity to lead … provides technical leadership and governance across customer engagements, solution shaping and Statements of Work. It works closely with Account Managers, Sales Specialists, Vendor Managers, delivery teams and practice leadership to translate customer requirements into clear, outcome‐led security solutions and services. As the lead for the capability, the postholder ...

growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. Role Overview The Project Delivery Engineer sits within our Project Management Office (PMO) and is the on-the-ground delivery engine for client projects, deployments, onboardings and onsite … support. This is a hands-on, varied role designed for an engineer who enjoys mixing project delivery with direct client interaction. On any given week you might be building and staging devices for a new client onboarding, attending site to install a server cabinet, walking a new starter through ...

performing IT support function Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with … passion for service excellence, continuous improvement, and team development. This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where ...

This is a fully office-based role at our head office in Send, Woking (GU23 7EF), Monday to Friday. CloudTech24 is a growing Managed Service Provider delivering IT support, cybersecurity and cloud services across a wide range of clients. We are seeking an experienced Senior Projects Engineer to take … technical ownership of client and internal projects from scoping through to handover, across Microsoft 365, Intune, Azure and our wider managed service stack. The Senior Projects Engineer is the technical lead on project delivery. You will turn sales and scoping outputs into workable technical plans, carry out hands ...

/d Umbrella inside IR35 Role purpose/summary The Scrum Master plays a key role in enabling effective agile delivery across 2 dev/ops teams within the client's Market Unit. The role combines agile facilitation with delivery coordination, ensuring predictable outcomes across both project … live service workstreams. Working closely with Delivery Leads, Service Delivery Managers, Engineers, and Business Analysts, the Scrum Master supports planning, manages risks and dependencies, and drives continuous improvement in team performance and ways of working. Key Responsibilities Facilitate agile delivery using Scrum and/ ...

looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise , demonstrating … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning Manage ...

Select how often (in days) to receive an alert: Delivery Manager - Release Management Location: UK - Nottingham | Job-ID: 220010 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Nottingham Full-time Office based ( Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY … UNDERTAKE Team/Service Overview The Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. ...

customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service experience. Job Description Key Responsibilities Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents … from support cases and contribute to the continuous improvement of team documentation, knowledge bases and operational processes. Highlight recurring customer issues, product gaps and service deficiencies to Service Delivery, Product Management and Engineering teams to drive product and platform improvements. Lead and support operational readiness activities ...