551 to 575 of 1,483 Service Delivery Jobs in England

Responsibilities Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform workshops and present Information Security services … significant key account customers in accordance with key account management or Sales Team Ensure and support the liaison to customer stakeholders and internal delivery units in the case of escalations or security incident investigation for customer-facing Information Security issues in your allocated customers Assist in ensuring all security ...

digital infrastructure. This is a varied and hands-on role, offering the opportunity to shape and improve technology services that support both staff and service users. You will be responsible for ensuring the smooth operation of core ICT systems, driving digital innovation, managing external technology suppliers, and promoting best … accounts, permissions, onboarding and offboarding processes. Maintain ICT-related risk registers and contribute to organisational risk management. Manage relationships with external ICT suppliers and service providers. Monitor service levels, KPIs and system performance. Develop and deliver ICT training, guidance and support materials for staff. Line manage ICT administrative ...

Digital Delivery Manager About the company Our client is a high-growth IT services company providing digital technology solutions and agile software development to enterprise customers. With a 30-year history, they've delivered transformational projects across government, the NHS and a wide range of private sector clients working … accountable for ensuring the business's innovative digital services and platforms meet user needs and agreed outcomes for the client, while ensuring delivery follows good governance and quality standards. You'll empower and support your teams to perform well, learn and grow in line with company values, and leverage ...

technologies that keep essential water and wastewater services running safely, securely and efficiently for millions of customers. We're looking for an experienced OT Delivery Manager to lead a team of Operational Technology Engineers responsible for delivering and supporting critical infrastructure across our operational estate. From SCADA and telemetry … assets that underpin our services and support Critical National Infrastructure. This is a fantastic opportunity for a technical leader who enjoys combining people management, service delivery, project execution and operational excellence. What you'll be doing: As OT Delivery Manager, you'll lead the delivery ...

Help to Buy. Be at the centre of decision-making – Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career – Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities … influence strategic decisions and progress into senior service management and leadership roles.Role PurposeThe Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save (HTS), Court Funds Office ...

Service Coordinator – Wigan (Office Based role) – Engineering – Permanent (Competitive Salary) Summary My client are seeking a proactive Service Coordinator to support the daily operations of their Service Department. This role involves working closely with Mechanical, Electrical, and Fire & Security service teams to coordinate service activities … skills, strong attention to detail, and a customer-focused approach to thrive in a fast-paced environment. Key responsibilities include handling customer enquiries, processing service requests, maintaining certification records, issuing reports and certificates, and liaising with engineers, customers, and subcontractors to ensure timely and accurate service delivery. ...

JUICE is seeking an IT Service Manager for the UK & Ireland to lead end-to-end regional IT projects, ensure service delivery, and manage vendor relationships. The role collaborates with Global HQ, local facilities, and retail operations to enforce global standards while adapting locally. You will oversee ...

Head of Finance Delivery Circa £66k + Performance Related Pay + Medicash Spalding and Hybrid Working PSPS is looking to appoint its next Head of Finance Delivery, a pivotal leadership role responsible for delivering strategic financial advice, driving financial performance and supporting the long-term success of South … finance leadership team, you will have the opportunity to shape services, influence key decisions and develop high performing teams. As a Head of Finance Delivery: Oversee budget monitoring, forecasting, financial planning and statutory reporting, ensuring compliance with professional and legislative requirements. Lead the delivery of professional financial management ...

would suit an experienced 2nd/3rd line engineer looking to take on a formal leadership role. You will bring your IT knowledge, customer service experience, and team coordination skills to deliver an efficient, approachable, and streamlined approach to resolving IT issues. As the Onsite IT Supervisor, you will … guiding the onsite support team on a day-to-day basis Acting as an escalation point for technical issues where required Coordinating incidents and service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management ...

systems, processes, and operational landscape. What you'll be doing: Provide day-to-day leadership and support to a small Business Analysis team, ensuring delivery of high-quality outputs aligned to customer and transformation objectives. Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey … mapping and service design. Manage team priorities and workload to ensure focus on agreed objectives and successful delivery. Assess ideas and improvement opportunities from users and stakeholders, developing impact assessments, options appraisals, risk evaluations and recommendations. Support the development of project mandates, business cases and other governance documentation. Gather ...

diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager – Service & Operations, EY Studio+ UK About EY Studio+ UK Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. … that suits you and delivers for the practice and your clients. Responsibilities, Qualifications, Certifications The role We are looking for a Customer Service Transformation specialist Senior Manager to join the Customer Service & Operations (S&O) Practice at EY Studio+ UK, bridging the gap between S&O and Customer ...

Manager. This is a senior, hands-on role within a well-established IT function, combining leadership responsibility with day-to-day technical delivery across a complex, multi-site environment.Key ResponsibilitiesAct as a senior escalation point for complex infrastructure, server, and network issuesLead day-to-day IT operations, ensuring reliable … high-quality service delivery across multiple sitesSupport the delivery of IT strategy, translating objectives into practical plans and improvementsOversee infrastructure, systems, and cyber security across the organisationDrive service improvement, technical standards, and operational consistencyDeliver and support infrastructure projects including upgrades, migrations, and enhancementsMaintain a hands ...

enterprise environment. This is a hands-on leadership role, providing day-to-day oversight across Infrastructure, Networks and End User Computing services while driving service excellence, operational improvements and technical delivery. Working within a collaborative and supportive team, you'll play a key role in ensuring critical services remain … secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services Drive service performance across Incident, Request and Problem ...

rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway … from a tax perspective Acting as a functionality translator, being the primary liaison between technology teams and tax teams Roles & Responsibilities: Leading the overall delivery of tax transformation and technology projects, often as part of a wider finance transformation program Helping clients to design, build and deploy automation solutions ...

Requirements Provide 1st and 2nd line support for hardware, software and user issues Act as a first point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions … access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear communication to end users Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience Previous experience in a 1st and/ ...

ideal for someone with a background in Account Management, Customer Success, or Business Development. Someone who is passionate about building relationships and driving service adoption.This will be a hybrid role in London, UK.About the Team Our team sits at the intersection of Product, Sales, and Service Delivery. … focus on delivering service experiences that help customers unlock the full value of Zoom’s platform. We collaborate globally to develop, position, and scale support and managed service offerings across diverse markets. We work closely with customers, channel partners, and cross-functional teams to bring impactful service ...

Contract Salt Recruitment is working with a South West London Local Authority to recruit an experienced Interim IT Infrastructure & Operations Manager to lead the delivery and support of critical IT infrastructure and operational services. Key Responsibilities Lead and manage a multidisciplinary IT Operations team covering infrastructure, networks, end user … services. Manage and support cloud platforms including AWS and Azure. Oversee infrastructure technologies including Windows 11, firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist ...

Responsibilities Provide key pre-sales support to the account team community Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery Ensure and support the liaison to customer stakeholders and internal delivery units in the case … risks Support the Lead CISM’s in proactively identifying, evaluating, and reducing account cybersecurity risks Support and conduct security incident exercises alongside customer and delivery teams Manage overall customer expectations in a complex or number of customers accounts Requirements More than 2 years of professional experience in an Information ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

looking for a technically strong Team Lead to guide a high‐performing DevOps team, shape technical direction, and work alongside customers and delivery partners to keep critical services secure, resilient, and continually improving. The Role You will lead a multidisciplinary DevOps team responsible for delivering and supporting secure services … within a high‐assurance environment. Working closely with technical specialists, delivery managers and customer stakeholders, you will provide technical leadership across live services and project delivery, help prioritise work, manage risk and ensure solutions are delivered to the highest standards. This role offers the opportunity to influence technical ...

looking for a technically strong Team Lead to guide a high‐performing DevOps team, shape technical direction, and work alongside customers and delivery partners to keep critical services secure, resilient, and continually improving. The Role You will lead a multidisciplinary DevOps team responsible for delivering and supporting secure services … within a high‐assurance environment. Working closely with technical specialists, delivery managers and customer stakeholders, you will provide technical leadership across live services and project delivery, help prioritise work, manage risk and ensure solutions are delivered to the highest standards. This role offers the opportunity to influence technical ...

senior Infra Engineer to own and continually improve engineering standards across the network. This in-house role focuses on governance, quality and consistent delivery, working with Engineering, Projects, Service Delivery, Commercial and Service Desk. You will act as the technical authority for engineering, signing ...