1,151 to 1,175 of 1,381 Service Management Jobs in England

Customer Experience modules Demonstrated ability to manage and engage clients effectively Experience working within a managed services environment Some experience in an applications management, support or development role Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership skills with the ability ...

operational resilience, and drive cross-organisational transformation. Key Responsibilities Strategic Leadership: Lead the Digital and Operations function, oversee its budget, sit on the Senior Management Group, and advise the Senior Leadership Team and Board Committees. Digital Strategy & Governance: Own the technology, data, and digital strategy. Provide senior oversight … initiatives (Start Fund, Start Ready, anticipatory action). Provide senior decision support on complex issues including hosting, compliance, safeguarding, and donor requirements. Team Management: Line-manage, coach, and develop a high-performing team of specialists while fostering an inclusive, values-driven culture. Rota Responsibilities: Participate in a weekend ...

quality desktop support and maintenance services. The successful candidate will be responsible for ensuring that IT support meets or exceeds the standards outlined in Service Level Agreements (SLAs), delivering exceptional customer care to all users of PCs, laptops, tablets, and peripherals. Key Responsibilities: Provide 2nd line support for desktop … Assist with the delivery of projects, including clinical system migrations and the implementation of new sites. Maintain detailed records of work activities on the Service Management system, ensuring accurate logging and reporting of service disruptions. Contribute to the development and maintenance of user guides and documentation ...

teams. Translate complex customer problems into practical differentiated solutions across multiple digital capabilities such as Data & Analytics, Cloud, Cyber Security, AI/ML, IT Service Management, Systems Integration and Digital Modernisation. You’ll help assess solution feasibility, delivery risk, commercial viability and strategic fit during qualification. Work with … shaping or significantly improving strategic opportunities. Understanding of how to balance customer outcomes, technical quality, delivery risk and commercial competitiveness. Strong workshop facilitation, stakeholder management and executive communication skills. Current and valid UK Security Check (SC) clearance. Extensive experience working in the UK and developing successful solutions ...

technologies (firewalls, IDS/IPS, VPN, segmentation)* Familiarity with virtualisation and cloud networking concepts* Network monitoring, diagnostic, and analytics tools* Understanding of ITIL and service management frameworks* Delivery within secure/enterprise/defence environmentsDesirable:* VMware NSX-T deep expertise and certification (or equivalent experience)* VCF networking integration … advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).* **Rewarding Performance**: All employees at management level and below are eligible for our bonus scheme.* **Never Stop Learning**: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. ...

equipment. You’ll play a key role in ensuring devices reach the right users and are ready to go, while also supporting asset management, IT administration and day-to-day user queries. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve … their best work. If you're looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing ...

delighted at all times. You will play a key role firmly establishing Radiant as a specialist cloud provider offering the highest possible quality of service and support. Deliver outstanding customer support: Ensure customers working on cutting‐edge AI technologies receive timely, professional, and high‐quality support at all times … technical support or cloud operations role. Proven experience working with cloud, datacenter, and Linux environments. Strong foundation in Linux system administration. Familiarity with IT service management practices (e.g. ITIL concepts) is desirable. Strong problem‐solving skills and the ability to troubleshoot complex technical issues under pressure. Excellent written ...

Adult Services is making Wirral great for Adults, vulnerable people and their families and to promote an ethos of a high level of customer service to all key stakeholders, partners and clients. Provide efficient administrative support and be responsible for, in accordance with corporate policies, administrations of financial reporting … statutory requirements across the service. KEY TASKS Business Support Officer Responsible for the development, operation and delivery of comprehensive administration support across the service, ensuring deadlines are met and tasks are completed to a high standard, inclusive of minute taking. Minute take events and meetings, incorporating previous minutes. ...

leading consultancy firm in Greater London is seeking a Service Manager to drive efficiency and quality within SAP services. Responsibilities include identifying process improvements, engaging stakeholders, and enhancing service offerings. The ideal candidate will have a strong background in SAP service management, excellent leadership skills ...

such as Databricks or Microsoft Fabric. Experience with responsible AI and governance, emerging agent standards such as Model Context Protocol (MCP), or ITIL based service management. Why You'll Love This Role You will build and lead the AI engineering capability for two of the most important areas ...

achieved before leaving site by delivering a high standard of service. Accurately complete all required documentation, including timesheets, and job reports, using the Companys service management system. Deliver an outstanding level of customer service at all times Adhere to all relevant health and safety procedures and best … nationally recognised and accredited business. Varied and interesting work across multiple client sites and system types. If you are passionate about delivering exceptional service and want to develop your career with a company that values professionalism, teamwork and continuous improvement, we would love to hear from you. Please send ...

across a broad range of enterprise technology, including: Infrastructure architecture and detailed design Data centre architecture Microsoft 365/Office 365 Identity and access management (IAM) Authentication and authorisation Cyber security Cloud architecture Resilience, business continuity and disaster recovery IT architecture methodologies and governance Application development methodologies IT operations … service management and support About You You will be an experienced technical leader with strong analytical and communication skills and the ability to operate effectively across both technical and business environments. You should be able to: Translate business requirements into practical technical solutions. Evaluate new technologies and understand ...

Lloyds Bank plc in Halifax or Leeds is seeking a Technology Service Manager (Private Cloud) to lead the private cloud platform and drive service excellence across the lifecycle. You’ll partner with senior leaders, product owners and engineers to ensure resilient, secure services and a strong consumer experience. … role requires proven service management experience with supplier/partner relationships, strong stakeholder influence, and the ability to lead large meetings in a fast-paced IT #J-18808-Ljbffr ...

responsible for the force's adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today.The ...

latest Defensive Monitoring technologies and trends. Maintain an up‐to‐date understanding of current threats and trends in cyber crime. Produce high quality management and operational reports within agreed SLAs. Constantly strive to tune and improve alerts, playbooks, and automations. Maintain regular written and verbal communication with customers, suppliers … with Microsoft Sentinel and Microsoft Defender (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps), including deployment, configuration, and day‐to‐day operational management within an enterprise environment. Knowledge of SIEM and EDR/EPP technologies , with a particular focus on leveraging Microsoft Sentinel and Defender to deliver ...

opportunity for an experienced transformation consultant who can lead and deliver end-to-end consulting services spanning diagnostics, process assessment, target operating model design, service management, transition planning, performance improvement and digitally enabled transformation. You will combine structured problem-solving with practical execution and bring a clear understanding … supply chain services can be redesigned within a GBS environment to improve cost, control, service quality and scalability. The Senior Manager – Supply Chain GBS Transformation is expected to lead from the front in delivery, manage senior client stakeholders with confidence and help build the proposition through thought leadership, proposal ...

will translate architectural designs into production-ready integrations across network, security, and ITSM platforms. Key Responsibilities Design and configure core enterprise monitoring and management modules (performance, configuration, application, traffic, and storage suites). Integrate central monitoring platforms with firewall managers, security consoles, and network controllers. Connect monitoring platforms … Service Management (ITSM) tools for automated alerting, ticketing, and reporting. Manage supporting services: Active Directory, patch management, DNS/DHCP, and endpoint security platforms. Produce technical documentation (LLDs, SOPs) and deliver knowledge transfer to support teams. Key Requirements Strong, hands-on experience designing and deploying enterprise monitoring ...

Wiltshire Police is seeking a Lead Developer to shape the future of digital service delivery across the Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations, integrations and AI-enabled capabilities that improve user experience, operational effectiveness and service performance. ...

Computacenter AG & Co. oHG is seeking a Customer Delivery Manager to lead delivery for the customer, driving governance and performance across the service portfolio. You will oversee a matrix delivery organisation, coordinating with client IT teams and partner suppliers to ensure contractual and financial targets are met. The role … requires IT Service Management expertise, ITIL Foundation certification, and strong stakeholder management. #J-18808-Ljbffr ...

London Stock Exchange Group is seeking a Risk Intelligence Service Manager in London to own and drive end-to-end service management across incident, problem, change and continuity domains. You will lead a 24x7 incident response in a matrix environment, coordinate resilience initiatives and champion continuous service improvement while partnering with technology, risk and business stakeholders to ensure service levels and risk controls are met. #J-18808-Ljbffr ...

Westcountry Schools Trust (WeST) seeks an experienced Digital Service Centre Manager to lead the Service Centre from its Plymouth headquarters, delivering reliable, modern digital services for staff across the Trust. The role combines people leadership with hands-on service management to resolve requests efficiently. You will ...

training, and adoption planning.Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working.Consider support models, operating procedures, and service management implications when defining transformation approaches.Ensure technology decisions are aligned with business outcomes and end-user needs.Delivery LeadershipLead multidisciplinary teams including architects, consultants … distributed application environments.Demonstrated ability to engage and influence senior executive stakeholders.Experience developing transformation business cases, roadmaps, and operating models.Strong understanding of programme governance, risk management, and delivery methodologies.Experience leading business change activities associated with technology transformation.Desired Technical BackgroundExperience in several of the following areas:Application ModernisationCloud Migration (Azure ...

help clients turn complex service challenges into practical improvements that create lasting business value. As a IT Service Management (ITSM) Consultant, you’ll work with clients to analyse problems, uncover opportunities and shape solutions that improve how technology services support their organisations. You’ll take ownership ...

London office. In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services You’ll enjoy significant stakeholder interaction , working in collaboration with engineers to ensure … time working from an office or hub What you’ll do Work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. Define error budgets that support finding the right balance between risk and reliability. Provide structure and help ...

escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow. You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted … opportunity to broaden your technical knowledge. What you'll be doing Supporting Microsoft Windows and Microsoft 365. Working within a ticketing or IT service management system. Troubleshooting first-line technical issues. Communicating confidently with customers over the phone and by email. Managing multiple priorities while remaining organised ...