401 to 425 of 466 Service Management Jobs in England

client-facing role, managing relationships and communication - Ability to understand and confidently discuss technical concepts with non-technical stakeholders who are senior management - Excellent written and verbal communication skills in English - Experience supporting or contributing to technology strategy, planning, or service discussions - Demonstrated ability to build strong client … working in a structured, process-driven environment - Right to work in the UK (sponsorship not available) Desirable Experience - Experience in a Technology Strategy, Account Management, or IT advisory role - Exposure to strategic conversations or roadmap planning with clients - Experience working across multiple clients or accounts - Awareness of emerging technologies ...

infrastructure and hybrid server environment. Ensure IT systems support current and future business requirements. Manage IT budgets, forecasting and cost control. Oversee IT risk management, disaster recovery and backup processes. Maintain network, data and communications security, including Cyber Essentials Plus accreditation. Provide second and third-line support across hardware … operating systems, software, telephony and printing. Manage Microsoft Azure, Microsoft 365 and associated cloud services. Maintain and develop the case management system, including workflows, forms and documentation. Produce reporting and data insights using SQL, Excel, audit logs and Power BI. Manage telephony systems and mobile communications. Lead and support ...

users, subject matter experts, and internal and external teams to understand business needs and translate them into functional ERP requirements. Leading incident, problem, and service management activities, including triage, root cause analysis, vendor coordination, and timely issue resolution. Performing ERP configuration, maintaining master data, monitoring interfaces, and supporting … change, release, and environment management while ensuring data quality and governance. Driving process optimisation and continuous improvement by mapping current processes, designing future-state solutions, supporting deployments, and developing automation, reporting, and KPI capabilities. Ensuring compliance with IT controls, security standards, and audit requirements while providing user support, training ...

Copello have partnered with an established engineer in the recruitment of an ILS & Sustainment Engineer to provide technical assurance across asset management, lifecycle support and sustainment strategies within a complex engineering environment. Key responsibilities: Provide independent technical assurance across ILS, asset management and sustainment strategies. Assess reliability, availability … confidence assessments and decision-ready reporting. Support lifecycle reviews, asset refresh programmes and governance activities. Work collaboratively with engineering, projects, supply chain, logistics and service teams. Apply data analytics and digital tools to improve sustainment insight and reporting. About you: Degree or relevant professional qualification in Engineering, Science ...

plus package. Copello have partnered with an established engineer in the recruitment of an ILS & Sustainment Engineer to provide technical assurance across asset management, lifecycle support and sustainment strategies within a complex engineering environment. Key responsibilities: Provide independent technical assurance across ILS, asset management and sustainment strategies. Assess … confidence assessments and decision-ready reporting. Support lifecycle reviews, asset refresh programmes and governance activities. Work collaboratively with engineering, projects, supply chain, logistics and service teams. Apply data analytics and digital tools to improve sustainment insight and reporting. About you: Degree or relevant professional qualification in Engineering, Science ...

exceptional experience, from booking through to the completion of their holiday. The role: * Leading and developing the post-sales team, with direct line management and day-to-day oversight of team members.* Defining and governing the end-to-end post-sales operation - spanning customer communications and the administrative execution … standards, workflows and escalation paths that the team is held to.* Holding overall accountability for the operational integrity of travel documentation and group management, ensuring processes are robust, scalable and consistently well-executed.* Directing the strategy, planning and delivery of their sportive and event programme internationally - including flagship events ...

GBST Composer specialist to design, develop and implement a Target Operating Model (TOM) for a GBST Composer-based platform within an Investment/Wealth Management environment. The successful candidate will combine strong hands-on GBST Composer expertise with a solid understanding of investment and wealth management operations, products … practical Composer solutions. Identify gaps between the current and target operating models and define remediation plans. Establish appropriate processes for development, configuration, testing, release management, support and continuous improvement. Define controls, MI, governance and service-management processes around the Composer platform. Lead Composer solution design across relevant ...

Planning team. You'll support the planning and delivery of IT installations across our depots and offices, while also helping manage network issues and service requests to keep everything running smoothly. What you'll be doing Planning and coordinating IT installation projects across 900+ depots and central sites Supporting … delivery of 100+ projects annually (new depots, relocations, and refits) Managing incidents and service requests for depot networks and telephony, ensuring SLAs are met Coordinating with internal stakeholders and third-party suppliers/engineers to deliver projects on time Providing technical support and guidance to engineers during installations Monitoring ...

direct reports initially), with responsibility for: - Building and owning the Group IT strategy, operating model and governance framework - Standardising Microsoft 365, identity, endpoint management and collaboration tools across the Group - Driving the Group's cyber security, risk and resilience agenda - Embedding ITIL-aligned service management ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations * Possesses SC clearance with a minimum of 6 months remaining * Be a sole UK National ...

develop in depth knowledge of: IT fundamentals (hardware, software, operating systems) Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) Cybersecurity fundamentals ITIL service management principles Cloud technologies (Microsoft 365/Azure basics) Responsibilities: First-line technical support Networking & infrastructure support Cybersecurity & compliance Hardware & software deployment Documentation ...

governance, automation and a consistent motivation to improve across a cloud-agnostic ecosystem. The Role Lead end-to-end platform delivery, operations, governance and service management. Define and execute platform strategy, road-maps and modernisation initiatives. Lead cross-functional teams across Data, Cloud, DevOps, and Engineering. Drive Agile delivery ...

team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system … escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation ...

site with a state of the art ICT infrastructure. You will learn to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services. Role Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools. … manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work and assist with additional ...

escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow. You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted … opportunity to broaden your technical knowledge. What you'll be doing Supporting Microsoft Windows and Microsoft 365. Working within a ticketing or IT service management system. Troubleshooting first-line technical issues. Communicating confidently with customers over the phone and by email. Managing multiple priorities while remaining organised ...

Technical Support Engineer to join their expanding support team. This is an excellent opportunity for someone with a background in IT support, customer service, technology or a recent technical qualification who wants to develop their career within a fast paced and varied environment. You'll support customers with technical … checks, preventative maintenance and technical improvements. Support senior members of the technical team with more complex issues. Maintain documentation and contribute ideas to improve service delivery. Work collaboratively with colleagues, customers and external partners. Experience Required: Strong problem solving ability and logical approach to troubleshooting. Confident communication skills with ...

support. Support Utility Network migration, testing, Go-Live preparation, and post-Go-Live technical support. Provide expertise in Utility Network topology, dirty area management, validation rules, and data quality assurance. Support Branch Versioning, reconcile and post workflows, and editing workflows. GIS Integration & Application Technical Ownership Provide technical ownership … user geodatabases supporting corporate GIS services. Support administration and troubleshooting of traditional versioning and branch versioning models. Advise on geodatabase performance, data integrity, version management, and support considerations. Job Requirements: Proven experience in administering and supporting ArcGIS Enterprise environments. Experience integrating GIS with corporate applications, REST APIs ...

activities. What We're Looking For Previous experience in a Project Coordinator, PMO, or Junior Project Manager role. Experience supporting technology, infrastructure, outsourcing, supplier management, or transition projects. Strong organisational skills with the ability to manage multiple workstreams simultaneously. Experience maintaining project plans, governance packs, RAID logs, and status … reporting. Excellent stakeholder management and communication skills. Ability to work effectively across business, technology, and third-party partner teams. Strong attention to detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management ...

deliver effective reporting solutions. Essential Skills & Experience Experience working with the Microsoft BI stack, including: SQL Server T-SQL SSIS Power BI Strong stakeholder management and communication skills. Experience managing requests through ticketing or service management systems. Ability to take ownership and deliver complete reporting solutions ...

function. You'll sit as peer to the Head of IT Services, owning infrastructure, cloud, networking, security technologies and integration architecture while they run service management and end-user computing. Two different lanes, same level. What you'll be doing: Leading technical design and delivery of the Azure … infrastructure transformation Working knowledge of Entra ID, Intune, Defender and security best practice Experience securing cloud and infrastructure platforms: firewalls, WAF, network security, vulnerability management, Zero Trust Comfortable operating at both strategic and hands-on level in a small team Confidence managing third-party suppliers and technical partners Nice ...

maintaining and enhancing enterprise-scale Citrix Virtual Apps and Desktops infrastructure within a highly regulated environment, while contributing to automation, platform resilience, and service excellence. The Role As a Senior Infrastructure Engineer, you will act as a technical Subject Matter Expert for Citrix technologies, supporting both … automation and infrastructure optimisation Produce and maintain technical documentation and operational procedures Contribute to knowledge transfer activities within the wider team Work within established service management and change control processes Participate in an on-call rota supporting critical services Skills & Experience Required Essential Extensive experience administering and supporting ...

while managing high-performing technical teams and engaging with senior business stakeholders. The Role You'll be responsible for: Leading platform delivery, operations and service management Driving platform modernisation, automation and scalability initiatives Establishing governance, engineering standards and best practices Ensuring platform reliability, performance and operational excellence Managing ...

applications. Exposure to reporting tools such as Power BI. Knowledge of SQL, PowerShell, Windows or Linux. Understanding of ITIL or structured service management environments. What's on Offer Competitive salary with annual bonus. Pension scheme. 25 days holiday plus Bank Holidays. Ongoing training and career development. A collaborative ...

implementation support. Implement a range of solutions —from routines for calculating member benefits and programs for loading/validating data, to automated reports for service management. Collaborate with the Operations team and across the wider business. You will build strong working relationships across teams and with customers Deliver solutions ...

Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst the exact responsibilities … will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user issues ...