401 to 425 of 1,460 Service Management Jobs in England

engaging with site leadership, supporting production-critical systems, leading local IT support resources, and collaborating with global and regional IT teams to deliver excellent service and drive continuous improvement. You'll balance strategic stakeholder engagement with hands‐on operational leadership, ensuring IT services, projects, and digital initiatives are delivered … leadership and key business stakeholders. Lead the delivery of onsite IT services, ensuring high levels of customer satisfaction and operational excellence. Manage incidents, problems, service requests, and escalations, driving timely resolution and continuous service improvement. Represent site requirements within regional and global IT forums, ensuring local business priorities ...

Security Incident Management Analyst Location: Inverness or Preston | 5 days onsite Duration: 5 months possible extension Pay rate: up to £575 per day umbrella Clearance: Active SC clearance/UK sole national Role Description: The Security Incident Management Analyst operates within the Operational Integrator (OI) function … multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across suppliers. The role assists in ensuring security incidents are identified, tracked, escalated, and reported in accordance with client policies and agreed service levels. Working closely with suppliers, service management teams ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager ...

This is an opportunity to work on projects that genuinely matter, alongside some of the most talented professionals in defence, cyber security, architecture, infrastructure, service management and programme delivery. All positions require active MOD DV clearance and are based onsite full-time at a secure customer location. Current … Architecture & Technical Design IDAM Architect Infrastructure Architect (JDT) Security Architect (Zero Trust Architecture) Security, Risk & Assurance Security Assurance Analyst Security Cyber Risk & Compliance Specialist Service Transition & Managed Services OSM Migration Service Lead Boundary Managed Service Lead What You'll Be Working On Depending on your role ...

This is an opportunity to work on projects that genuinely matter, alongside some of the most talented professionals in defence, cyber security, architecture, infrastructure, service management and programme delivery. All positions require active MOD DV clearance and are based onsite full-time at a secure customer location. Current … Architecture & Technical Design IDAM Architect Infrastructure Architect (JDT) Security Architect (Zero Trust Architecture) Security, Risk & Assurance Security Assurance Analyst Security Cyber Risk & Compliance Specialist Service Transition & Managed Services OSM Migration Service Lead Boundary Managed Service Lead What You'll Be Working On Depending on your role ...

# Service Manager (MIE) – AWS/DevOps Environment at N Consulting LtdWe’re Hiring: Service Manager (MIE) – AWS/DevOps Environment Location: London (Hybrid – 40% onsite/2 days per week) Flexibility may be considered for candidates based in Leeds, Edinburgh, or Aberdeen Contract Duration: 12 MonthsWe … seeking an experienced Service Manager (MIE) to support a critical AWS-focused environment within a fast-paced DevOps delivery landscape.This role is ideal for someone with strong service management expertise who can balance operational stability with ongoing delivery and DevOps maturity initiatives. Key Experience Required • Strong experience ...

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. Escalate ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You’ll manage a team of 6–8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical and customer ...

Service Desk is the public face of the University’s IT Services department. The Service Desk handles everything from individual technical problems to system outages. They are a single point of contact for our users - helping them to easily find solutions, request help, and contact other IT teams. … Role Main duties the apprentice will learn: Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods. Ensuring all contact with users is recorded accurately in the IT Service Management tool. Identifying trends within recent and ongoing issues ...

provide technical support and service coordination for FANUC ROBOSHOT customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The role will initially focus on ROBOSHOT products, with the opportunity to develop technical expertise across other FANUC CNC product lines, including ROBODRILL and ROBOCUT. … Your core tasks will include Technical Support Act as the primary point of contact for ROBOSHOTcustomer service and technical enquiries Diagnose machine faults remotely using telephone, email, and remote support tools Provide troubleshooting support for electrical, mechanical, control, and process-related issues Support customers in minimising machine downtime ...

candidate. About the Role Position Overview As a Infrastructure Engineer at Synapse360, you will provide advanced first-line operational support across multiple strategic managed service environments. This is not a traditional helpdesk role and an exciting opportunity for someone to progress their career. You will be expected to independently … such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation · Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management · Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management · Familiarity with ...

technology addresses persistent challenges of the business-to-business and business-to-consumer world. We design and operate many leading digital software-as-a-service products that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Cloud Services Engineer, specialising … connect with our clients to design, build and operate infrastructure and cloud services. Production services have people in roles covering Operations, Architecture, Project Management and Service Management. We cooperate in DevOps teams with our customers, both internal and external. We work in an open, honest and collaborative environment. ...

technology addresses persistent challenges of the business-to-business and business-to-consumer world. We design and operate many leading digital software-as-a-service products that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Cloud Services Engineer, specialising … connect with our clients to design, build and operate infrastructure and cloud services. Production services have people in roles covering Operations, Architecture, Project Management and Service Management. We cooperate in DevOps teams with our customers, both internal and external. We work in an open, honest and collaborative environment. ...

technology addresses persistent challenges of the business-to-business and business-to-consumer world. We design and operate many leading digital software-as-a-service products that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Cloud Services Engineer, specialising … connect with our clients to design, build and operate infrastructure and cloud services. Production services have people in roles covering Operations, Architecture, Project Management and Service Management. We cooperate in DevOps teams with our customers, both internal and external. We work in an open, honest and collaborative environment. ...

brand new Digital and Resident Experience, and as ITSM Engineer, you'll be the lead technical specialist for the Council's ITSM and Service Monitoring platform, building and maintaining the tools that underpin how technology services are delivered. You'll join at a genuinely exciting time for the council … invest in our people and technology to better serve more than 300,000 residents across Southwark's diverse communities. You'll translate the service requirements set by the ITSM Lead into well-engineered technical solutions, mentor administrators and superusers and provide deep technical expertise during major incidents. ...

Head of Infrastructure & Service Operations Department: CSG - Business Operations (Audit/Risk/Client Account Management/Finance/Legal/People/Procurement/Property and Facilities/Sales and BD/IT) Employment Type: Permanent Location: Remote - England and Wales Description Lead the Technology Infrastructure That … Powers Our Business We're looking for an experienced Head of Infrastructure & Service Operations to lead the strategy, performance, and continuous improvement of our IT infrastructure and operational services. This is a critical leadership role responsible for ensuring the reliability, security, scalability, and performance of business-critical technology platforms ...

ecosystem and stakeholder community, providing technical assurance, solution oversight, and engineering direction throughout the programme lifecycle. Establish and maintain robust engineering governance, assurance, risk management, compliance, configuration management, and technical review processes, ensuring adherence to Defence, NATO, security, and industry standards and regulatory requirements. Develop and sustain strong … stakeholders, and senior technical leaders, supporting programme delivery and collaborative working principles across a multi-organisational environment. Lead systems integration across simulation platforms, exercise management systems, command and control (C2) systems, communications networks, federated compute platforms, edge compute stacks, data services, operational CIS, and digital infrastructure, ensuring a coherent ...

modernising its ERP landscape and developing the capabilities of its Shared Services function. This is an exciting opportunity for an experienced Head of Shared Service Transformation leader to play a pivotal role in translating a high-level business case into sustainable, measurable change across a complex, multi-functional environment. … establish appropriate KPIs and deliver measurable operational improvements. Driving the transition of activities into Shared Services and Centres of Excellence where appropriate. Establishing effective service management frameworks, SLAs and governance structures. Supporting the optimisation of ERP capabilities, automation, RPA, analytics and emerging AI solutions to improve Finance processes ...

primary technical liaison between clients and Janison’s technical teams owning platform configuration and environment design, event readiness planning, incident/problem management, and the training and enablement clients need to operate independently. The role carries direct accountability for ITIL-aligned service management delivery, including event readiness … incident severity management and continuous service improvement. This is a UK-based hybrid role with occasional travel and out-of-hours support for live assessment events. Duties & Responsibilities Technical Implementation & Configuration Work with clients to design and configure the Janison environment: authentication, roles and permissions, delivery workflows, data ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

operation of end-user technology and local IT services while supporting business continuity and a positive employee experience. The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific's global IT standards, security requirements … processes. Key Responsibilities • Provide first- and second-line IT support to onsite and remote employees across the UK&I, resolving incidents and service requests within agreed service levels. • Act as a key local IT point of contact, taking ownership of technical issues through to resolution and coordinating with ...

power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited … days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role Service Improvement Identify and implement process improvements to enhance efficiency and quality. Develop and maintain documentation for processes, standards, and best practices. Drive automation and optimisation ...

Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and DevOps and Site Reliability Engineering transformation What you’ll do Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability … performance and resilience. Define and deliver technical roadmaps aligned with Vodafone UK business priorities.Lead capacity planning, proactive risk management and continual service improvement. Ensure compliance with service-level agreements, operational KPIs and Service Management requirements. Lead technical recovery activities during major incidents and support timely ...

maintain and support client operating systems and productivity software Provide IT support to end users and assist with site-based IT systems Follow IT Service Management (ITSM) processes, including asset, change, incident, request, problem and project management Respond to IT incidents and service requests while supporting … achievement of service level agreements Participate in troubleshooting and the resolution of larger IT issues Contribute to root cause analysis and problem management activities where required Promote IT standards, policies and best practice to improve user satisfaction and productivity Job Requirements: Experience in IT support, service desk ...