601 to 625 of 1,373 Service Management Jobs in England

Description We are seeking an experienced SAP AMS Manager to lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous … improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. ...

primary focus on Mac devices. Manage asset tracking and hardware lifecycle processes, ensuring accurate inventory records and documentation. Support device enrolment, configuration, and management through endpoint management platforms such as Jamf and Microsoft Intune. Coordinate hardware replacements, upgrades, and refresh programmes as required. Systems & User AdministrationAdminister user provisioning … deprovisioning across core business applications and SaaS platforms. Support identity and access management through technologies such as Okta, Google Workspace, Microsoft 365, and related platforms. Maintain accurate support documentation, procedures, and knowledge base articles. Partner with global IT teams to drive operational improvements, standardisation initiatives, and service enhancements. ...

Head of Professional Services you will lead a team of approximately 10 support professionals, ensuring the delivery of an efficient, high-quality support service to our customers. You will oversee the day-to-day management of support operations, including ticket queues, service levels and escalations, while remaining … help ensure excellent customer experience. You would also be responsible for: Leading, coaching and developing a team of support professionals, including workload planning, performance management, regular one to ones, development discussions and holiday cover Managing support ticket queues, priorities, ageing cases and service levels, while acting ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding … ABAP or experience with other programming languages would be highly advantageous Experience managing and coordinating third-party suppliers and external support partners Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding … ABAP or experience with other programming languages would be highly advantageous Experience managing and coordinating third-party suppliers and external support partners Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 ...

role Position Digital Technology Director Contract type Permanent/Full Time Reporting to Executive Management Location London Overview of role The Digital Technology Director is pivotal in steering the company through an extensive digital transformation and establishing a long-term technology strategy to meet the growing demands … Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions. The role demands a leader who is not only technically exceptional ...

Manager to join our team and lead the delivery of complex cloud solution projects. In this role you will stand up the Change & Release Management function to govern and manage changes during the migration phase into R&O steady state. You will govern and manage all change and release … activities across the AWS-hosted HMRC DCE estate during the Run & Operate phase, ensuring controlled service transitions, minimal disruption to live environments, and alignment with HMRC’s ITIL-based change governance framework. The role acts as the primary AWS interface into HMRC’s Change Advisory Board (CAB) process ...

investigations and ensuring the effective use of ANPR capabilities across the Agency. Role Description The post holder will be responsible for the administration and management of the National ANPR Service (NAS), maintaining the integrity, effectiveness and compliance of systems used by more than 600 Officers and staff across … supporting documentation for use in criminal investigations and court proceedings, ensuring that all material is accurate, evidentially robust and compliant with disclosure and data management requirements. As part of the ANPR Bureau’s 24/7/365 support model, the post holder will participate ...

allows you to work from anywhere, including the UK, with virtual onboarding and interviews. We seek a Sr. Partner Solutions Architect to grow our service management partner ecosystem, enable ITSM/ESM practices, and drive Jira Service Management adoption across partners in a global context. … role combines pre-sales, delivery, and thought leadership, requiring hands-on architectural skills, collaboration with partner teams, product management, and #J-18808-Ljbffr ...

commercial growth, customer experience and the wider Technology strategy. Create and maintain a multi-year roadmap across CRM, MarTech, event websites, customer engagement, lead management and supporting integrations. Translate business strategy into a focused portfolio of technology investments, platform improvements and change initiatives with clear outcomes and measures … Provide senior leadership and end-to-end ownership of all Hyve Sales and Marketing platforms and their supporting services. Own the strategic direction, lifecycle, service performance, security, adoption and commercial value of event websites and various CRM platforms and associated products. Create a clear platform strategy for Hyve ...

will play a pivotal leadership role, shaping how we manage cyber risk, compliance, and governance across the Trust. This is more than a management role -- it's an opportunity to influence strategic decision-making, protect vital services, and lead meaningful change in an evolving cyber landscape. You'll work … cyber security, governance, risk, and compliance frameworks Strong experience with ISO 27001, CAF, DSPT, COBIT or similar standards Proven ability to lead risk management, audits, and assurance programmes Experience managing security incidents, vulnerability management, and protective monitoring Demonstrable success in leading teams, driving change, and delivering against demanding ...

migration accreditation/certification Technical assessments, health checks and platform reviews Administration and configuration of Jira and Confluence Administration of Bitbucket and Bamboo Jira Service Management (JSM) configuration, including queues, SLAs and automation API and Scripting experience, including integrations between Jira and other applications Experience using CI/… support application upgrades, testing and deployment Strong understanding of DevOps, CI/CD and modern software development practices Understanding of ITIL/IT Service Management Key Responsibilities Configure, maintain and optimise Atlassian platforms Deliver Jira and Confluence migrations, upgrades and consolidations Carry out technical assessments and platform health ...

migration accreditation/certification Technical assessments, health checks and platform reviews Administration and configuration of Jira and Confluence Administration of Bitbucket and Bamboo Jira Service Management (JSM) configuration, including queues, SLAs and automation API and Scripting experience, including integrations between Jira and other applications Experience using CI/… support application upgrades, testing and deployment Strong understanding of DevOps, CI/CD and modern software development practices Understanding of ITIL/IT Service Management Key Responsibilities Configure, maintain and optimise Atlassian platforms Deliver Jira and Confluence migrations, upgrades and consolidations Carry out technical assessments and platform health ...

providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Head of Security Incident Management is responsible for leading and maturing WPP's global Security Incident Management capability, providing strategic, operational, and technical leadership across the entire incident response … lifecycle. Reporting directly to the Director of Operational Security, this role owns the Security Incident Management function, including Security Incident Management Leads, Senior Security Incident Responders, and Security Incident Responders. The position ensures that security incidents are managed consistently, effectively, and in accordance with WPP policies, regulatory obligations ...

efficientand reliable delivery of digital,dataand technology change across Wiltshire Police. You will lead governance for technical change and release activity, ensuring innovation and service improvement are delivered at pace while protecting operational resilience. Working across multidisciplinary teams,suppliersand senior stakeholders, you will help shape a culture of safe … change, continuous improvement and service excellence that supports the future of digital policing. What you will be doing Lead end-to-end change and release management, ensuring changes to live DDaT services are safely assessed, authorised, scheduled and deployed. Act as the authority for technical change decisions, balancing ...

Cleared Exit/Change Managers for a Hampshire-based opportunity. This role would suit someone with strong MoD experience who has supported complex service transition, exit or change activity within secure environments. You will be involved in managing service exit processes, stakeholder engagement and controlled change across defence … programmes. The Role You will be involved in: Managing service exit and transition activity across secure programmes Supporting change management processes within MoD environments Coordinating stakeholders across client, supplier and internal teams Ensuring service exit activity is delivered in line with governance and contractual requirements Supporting risk ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...

delivery for the TechOps portfolio, sitting as a peer to the senior technical Heads of – Platform Operations, Infrastructure & Network, Retail Operations, Disaster Recovery, DBA, Service Management and SRE – with real authority to challenge, block or reprioritise their plans, not simply coordinate them. You will personally build … standard. Job Duties Sitting as a peer to the senior technical Heads of (Platform Operations, Infrastructure & Network, Retail Operations, DR, DBA, Service Management and SRE), with real authority to challenge, block or reprioritise their plans rather than simply coordinate them. Personally building and owning the master critical path ...

capabilities and product direction and assess where they create meaningful opportunities or implementation considerations for customers. Provide technical leadership across solutions involving Jira, Jira Service Management, Confluence and the wider Atlassian platform, with appropriate knowledge of areas such as Rovo, Jira Align, Bitbucket and relevant Marketplace applications. Advise … confident, courageous, decisive, direct. The must haves: Significant experienced designing and delivering Atlassian solutions in complex customer environments. Strong current knowledge of Jira, Jira Service Management, Confluence and the broader Atlassian platform and ecosystem. Demonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches. ...

customers in product selection and usage optimization, align with industry best practices, avoid adoption pitfalls, and distill customer-centric cloud practice guides. Cloud Resource Management: Assist customers in managing cloud resources, including utilization analysis, capacity planning, and elastic scaling solutions. LandingZone: Deliver best practice guidance for account structure, permissions … Well-Architected Support: Support comprehensive optimization aligned with Well-Architected Framework principles, covering security & compliance, operational stability, cost optimization, and high-performance architecture design. Service Assurance Service Management: Establish service and communication channels during cloud adoption; provide tailored support across online, on-site, and multi-project ...

Applications Manager ERP/HR Enterprise, Workday, COINS ERP, KRONOS, Snowflake, SharePoint, Digital Transformation, Governance, M&A, Vendor Management, Data, Reporting, Automation, Leadership, Hybrid (2 - 4d/w London) This is an exceptional permanent IT Applications Manager ERP/HR opportunity to join a growing organisation undergoing significant technology … governance, development, integration and continual improvement across the organisations enterprise applications landscape. The IT Applications Manager ERP/HR will work closely with Infrastructure, Service Management, Cyber Security, Architecture, PMO, Finance, HR, Commercial and operational stakeholders to ensure core business applications support operational excellence, digital transformation and business ...

Open is seeking an experienced programme delivery leader to drive the Service Management re-platform in the UK. You will coordinate cross-functional teams, manage governance, and partner with external vendors to deliver on time and within scope. The role requires strong risk management, a data-driven ...

long lists, here's what you'll actually spend your time on: Administering and evolving our core platforms (Okta, Google Workspace, AI tools, Jira Service Management and Slack) as the backbone of how Checkatrade operates day to day. Building and maintaining secure, reliable infrastructure that keeps our teams … curious, ready to crack on. You'll do well here if you bring: Hands-on### experienceadministering Okta and Google Workspace, plus endpoint/device management tools like Kandji and Intune across macOS, Windows and ChromeOS. Proven### experiencemanaging IT infrastructure across Windows Server, Active Directory and Office 365, with strong ...

based automation, and AI-driven RAN self-optimisation.**Key Responsibilities** • Define autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction. • Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call …/NMS, and vendor automation platforms. • Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts. • Define RAN telemetry, configuration, topology, inventory, and performance data requirements. • Support integration with RAN vendor platforms, OSS assurance systems, inventory, and orchestration layers. ...

operation and maintenance of our IT infrastructure. The ideal candidate will have significant experience in IT support, with a focus on networking, hardware, and service management. Your expertise will be vital in troubleshooting technical issues, maintaining databases, and overseeing cloud and server environments. Responsibilities Provide comprehensive IT support … addressing networking and hardware issues effectively. Administer IT service management processes to maintain optimal performance. Troubleshoot and resolve SQL and database-related problems. Oversee cloud and server environments, ensuring their stability and security. Collaborate with team members to implement IT solutions and improvements. Document and report on system ...