626 to 650 of 1,373 Service Management Jobs in England

long-term approach is to provide stable, ongoing network services and support transformation projects, the immediate focus of the role will be on service transition and project implementation activities, including technical delivery, operational readiness, network documentation, change support and handover into BAU service operations. The successful candidate will … provide strong technical expertise across LAN, WAN, data centre, wireless, mobile and security technologies, working closely with customer stakeholders, internal engineering teams, service management functions, third-party suppliers and project teams to deliver reliable technical solutions for both transition activities and ongoing transformation initiatives. The position requires ...

maintenance of our IT infrastructure. The ideal candidate will have a strong background in IT support, with a focus on networking, hardware, and service management. Your expertise will be vital in troubleshooting and resolving technical issues, maintaining databases, and managing cloud and server environments. Responsibilities Provide comprehensive IT support … addressing networking and hardware issues efficiently. Manage and maintain IT service management processes to ensure optimal performance. Troubleshoot and resolve SQL and database-related problems. Oversee cloud and server environments, ensuring their stability and security. Collaborate with team members to implement IT solutions and improvements. Document and report ...

clients. Location: Yate, Bristol Hybrid: Minimum of 2 days in the office per week Responsibilities What you’ll be doing: Client Issue Management: Act as the primary point of contact for assigned customer‐raised issues, ensuring concerns are fully understood, appropriately prioritized, and progressed through to resolution; Customer Communication … written communications, providing timely updates, managing expectations, and maintaining confidence throughout the investigation and resolution process; Issue Triage & Prioritization: Assess incoming incidents, defects, service requests, and enhancement requests, ensuring accurate categorization, prioritization, and routing in line with established processes and service levels; Investigation & Analysis: Conduct initial investigations into ...

people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company … Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.What we are looking forAre you consistently exceeding quota but ready to step into a role with greater strategic impact, visibility ...

months Contract type – Freelance Project focus Our client, a large-scale enterprise infrastructure organisation in the aerospace & defence sector, is building a centralised Configuration Management Database (CMDB) to underpin its IT Service Management processes. The role covers designing and developing the CMDB application itself, automating data collection … integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience Strong database design and SQL skills REST API integration experience ...

world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision … within a professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating ...

people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? If you are still reading … Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Are you consistently exceeding quota but ready to step into a role with greater strategic ...

platform. £40,000 - £60,000 per annum, dependent on experience Leeds - Office Based 30 days holiday (increasing by one day per year of service, up to 35 ) + Bank Holidays + Work Anniversary Day Off Excellent career growth opportunities in a thriving start‐up environment Benefits include Wellbeing Support … Customer‐facing experience with an ability to manage multiple stakeholder relationships. A structured, detail‐driven approach with strong problem‐solving skills. Experience with Field Service Management (FSM) software, such as Joblogic or Simpro. Experience with tools such as HubSpot, Salesforce, Zapier. Exposure to field service, facilities management ...

bids and funding applications by providing operational evidence, delivery track record and client intelligence. Internal coordination and reporting Coordinate across functions (product & tech, Service Operations, Research, and project management) to deliver against each contract's specification and study requirements. Produce weekly operational reporting for your contracts, and contribute … monthly Service Operations review, so there are no internal surprises ahead of client reporting or study milestones. What you'll have Experience managing client relationships in contract management, account management, research operations or service management roles. Experience in digital health, healthcare, academic research, life sciences ...

develop, shape and close opportunities that draw on Capgemini’s Cloud Infrastructure Services capabilities, including cloud and infrastructure transformation, platform engineering, digital workplace, enterprise service management, data centre and infrastructure services, cybersecurity and AI-enabled solutions. The role owns opportunities from inception through to successful closure. It works … transformation opportunities, including leading and closing deals ranging from approximately £100,000 to £10 million. Experience selling cloud transformation, cybersecurity, digital workplace, infrastructure, enterprise service management or related technology services. A track record of developing proactive sales propositions, client growth strategies, proposals and responses to formal procurement processes. ...

Winston Taylor. Position summary Do you have proven supervisory experience in IT support, alongside strong leadership capabilities and a commitment to operational excellence? As Service Desk Supervisor at Winston Taylor on a 6-month fixed-term contract, you will oversee daily service desk operations during a transformative period … growth. You will lead and coach Service Desk Analysts, providing direction and motivation throughout. The role requires acting as an escalation point for complex enquiries. You will proactively identify issues and resolve them before they affect users. Monitoring performance against established KPIs and SLAs forms an essential part ...

bridge between clients and the engineering team. Tasks Respond to client emails in clear, professional English (AI-assisted but human-reviewed) Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications Develop strong contextual awareness of platform workflows, data flows, and business logic … comfortable handling professional client communication) Comfortable working in the US timezone Strong logical thinking and ability to understand complex workflows Experience using Jira Service Management and Jira Software Ability to distinguish between bugs, feature gaps, and configuration errors Familiarity with SaaS platforms and structured support processes Comfortable using ...

maintenance and operation of physical compute platforms and associated systems. Working closely with Project teams to deliver new capabilities and infrastructure changes. Collaborating with Service Operations and BAU teams to resolve incidents and maintain service availability. Managing assets and configuration records across approved systems. Supporting Change Management and Configuration Management processes. Assisting with Data Centre operations across additional sites. Participating in an on-call rota and supporting out-of-hours maintenance, change activity and break-fix work. What you'll bring: Experience working within a Data Centre or IT infrastructure environment. Knowledge of server installation ...

sales team and play a key role in generating new business opportunities. If you have experience in B2B sales, business development, IT Services or Service Management , or you're looking to take the next step in your sales career, this could be an excellent opportunity for you. … resilient mindset. Excellent spoken and written English. Experience using a CRM system; Salesforce experience would be advantageous . A background in IT Services or Service Management is desirable but not essential. What's on Offer? £26,000£32,000 basic salary - OTE Double Uncapped earning potential 24 days ...

sales team and play a key role in generating new business opportunities. If you have experience in B2B sales, business development, IT Services or Service Management , or you're looking to take the next step in your sales career, this could be an excellent opportunity for you. … resilient mindset. Excellent spoken and written English. Experience using a CRM system; Salesforce experience would be advantageous . A background in IT Services or Service Management is desirable but not essential. What's on Offer? £26,000–£32,000 basic salary - OTE Double Uncapped earning potential 24 days ...

more than 100 sites. The role will provide exposure to a broad range of technologies, including Microsoft 365, Windows, Active Directory, Exchange, networking, endpoint management, desktop hardware and mobile devices. As the Desktop Support Engineer, you will provide 2nd and 3rd line technical support across a varied customer base … will manage your own workload, investigate complex technical issues, liaise with internal teams and external suppliers, and contribute to wider IT projects and service improvements. What you will be doing as Desktop Support Engineer: Provide 2nd and 3rd line technical support to users across a large customer base. Take ...

leading the resident team Owning operational performance, workforce deployment, work prioritisation, and delivery readiness Acting as the primary customer-facing contact for operational delivery, service performance, and escalations Chairing daily coordination reviews and weekly and monthly operational meetings Managing operational risks, incidents, service continuity, and recovery coordination Coordinating … operational performance report Providing out of hours escalation point of contact coverage Skills/Must Have: Demonstrable experience leading an operational engineering, maintenance, technical service, or critical infrastructure team Customer-facing service delivery background with day-to-day management of operational commitments, priorities, and escalations Workforce planning ...

role As DEX Operations Manager, you will lead end-user support operations across EMEA, bringing together Desktop Support, TechBar services and Microsoft 365 service ownership into a single, consistent operating model. You will drive service excellence, operational improvements and data-driven decision-making to enhance the digital employee … experience for colleagues across the region. Key responsibilities Lead Desktop Support and TechBar operations across EMEA, ensuring consistent, high-quality service delivery. Own operational performance, service improvements and major incident escalation, using data and insights to drive measurable outcomes. Act as service owner for Microsoft ...

Microsoft Entra ID. The successful candidate will act as the highest level of technical escalation for complex messaging, mailbox and Outlook-related service issues. They will also line manage one messaging administrator responsible for day-to-day support and administration. The role works closely with Cybersecurity, Security Operations, Identity … Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams. Key Responsibilities Provide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail flow and assigned email security platforms. Line manage, coach and develop one messaging administrator, including work allocation, objective setting and performance management. ...

Methods are experts in delivering secure, resilient cyber and information services – keeping systems and data safe. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. The Role We are looking … experienced Software Asset Management to support a major enterprise Zero Trust and asset governance programme. This role will focus on the development and operationalisation of enterprise asset registers, CMDB governance, software and hardware asset management, and information asset lifecycle controls across complex hybrid environments. The successful candidate will ...

leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results. Role Overview: The IT Service Availability Engineer is responsible for ensuring the continuous availability and optimal performance of IT services and infrastructure across the organisation. This role involves proactive … monitoring, troubleshooting, and resolution of incidents, as well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience. Key Responsibilities: 1. Service Monitoring and Incident Management: Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business ...

continuing support strategy of a complex, multi-technology application. They will ensure conformance with functional and non-functional requirements in accordance with defined Service Level Agreements, and ensure successful implementation of requested system changes. The project is based in the LBF Red area and the individual can expect … following responsibilities: Part of a team of 1-2 Application Support Engineers on a high complexity application. Manages the handling of incidents, problems, service requests and changes. Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest ...

Workplace Support Engineer, you'll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you'll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Your responsibilities will include: Managing incidents … service requests through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application ...

core infrastructure estate. The role will provide technical leadership to ensure critical security updates are delivered efficiently while minimising operational risk and maintaining service availability. The successful candidate will possess deep infrastructure expertise across Windows, Linux, virtualisation, cloud, middleware, networking, storage, and enterprise platforms, with extensive experience managing large … scale patching programmes within highly regulated environments. Responsibilities Security Patch Management Lead the planning, scheduling, deployment, and governance of security patches across the bank's core infrastructure. Assess security vulnerabilities and determine patching priorities based on risk, criticality, and regulatory requirements. Coordinate monthly and emergency patch cycles across multiple ...

collaboration and managed services, seeks a Director of Global Services for EMEA & APAC based in London with hybrid working. You will lead the Client Service Management and Managed Onsite teams supporting enterprise customers. You will drive client retention, oversee contracts, manage KPIs and SLAs, and collaborate with project … management, service architecture, and the CTO office to scale services globally. #J-18808-Ljbffr ...