576 to 600 of 1,373 Service Management Jobs in England

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

portfolio. You will be responsible for the planning, coordinating, and delivery of defined process deliverables requiring engagement from teams across multiple organizations. You will management device and asset lifecycle management. You will be looking after desktop hardware forecasting and procurement oversight Risk & Process Management Activities Meeting and Reporting … management Device & Asset Lifecycle Management. Desktop Hardware Forecasting &Procurement. Product Transition Management. Reporting & Reconciliation. Vendor Relationship Management. Governance Reporting & Audit What we are looking for: Audit, Risk, Compliance, Business Control or contact centre/end user support servicing environment experience Risk and control related transformation or strategic planning. Knowledge ...

Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability … core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration ...

Education Qualification : Engineer - B.E/B.Tech/MCA Skills : Primary -> Functional | Business Management/CXO | IT Strategy and Planning | 5 - Expert Primary -> Functional | Business Management/CXO | Business Planning and Strategy | 5 - Expert Secondary -> Functional | IT Operations Management | Business Relationship Management | 5 - Expert Secondary -> Functional | Financial … Expert Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achievement of the Unit/account margin goals for the year - Achievement of the margin goals through ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

Lead Service Desk Analyst Bath, UK Employees work in a hybrid mode 4 Days on site with option of 1 day remote Full-time Department: Information Technology Job Description Join us as a Lead Service Desk Analyst, where youll play a key role in supporting and guiding … high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, youll combine hands-on technical expertise with strong leadership ...

frameworks to ensure consistency, security, and excellence.* Optimize Linux systems for performance, availability, and compliance through proactive monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash ...

technology domains and business functions, the successful candidate will ensure projects are delivered safely, securely, within budget, and in compliance with regulatory and risk management standards. The role requires strong technical knowledge, exceptional stakeholder management skills, and a proven track record of delivering complex infrastructure initiatives within enterprise … RAID logs, delivery roadmaps, milestones, dependencies, and governance artefacts. Ensure successful delivery against agreed scope, budget, timelines, quality standards, and business outcomes. Drive proactive management of risks, issues, assumptions, and dependencies. Coordinate project resources across infrastructure, engineering, architecture, security, operations, and vendor teams. Facilitate project governance forums, steering committees ...

solutions. Reporting to the Senior Director of Corporate Functions, this role partners closely with HR and Legal leaders to drive targeted transformation across workforce management, employee experience, compliance, and legal operations—unlocking efficiency, improving service delivery, and ensuring regulatory adherence. This role provides both strategic input and hands … support HR and Legal processes. It owns and evolves platforms that enable core processes such as Hire to Retire, workforce administration, case and matter management, contract lifecycle management, and compliance reporting. The role ensures these systems are reliable, user‐centric, secure, and aligned with global standards and business ...

experienced Application Support Engineer to join a small team supporting a complex, multi-technology application. The role involves day-to-day operational support, service improvement and the successful implementation of system changes in line with agreed service levels. This is an opportunity for a proactive and adaptable engineer … will contribute to the continued support and development of a critical application within a secure environment. Key responsibilities Provide application support, managing incidents, problems, service requests and changes in line with SLAs. Diagnose and resolve technical issues, ensuring effective service recovery and accurate service records. Support system ...

Capgemini Invent in London is seeking a Service Senior Consultant to join our Cloud Advisory team. You will design and deliver service management capabilities, align with ITIL v4, and drive automation and AI-enabled solutions for clients. The role emphasizes leadership, cross-functional collaboration, and business development ...

critical role in simplifying ways of working, improving employee and manager experiences, strengthening data quality and controls, and enabling greater automation and self-service through the upcoming SAP SuccessFactors transformation. This will be a 12 month fixed term contract. Key Responsibilities Include: HR Shared Services Leadership & Service Delivery … Lead the global HR Shared Services team to deliver efficient, accurate and compliant support across the employee lifecycle. Ensure service levels, controls and operational performance remain effective throughout a period of organisational transformation. Establish and embed service management disciplines, including service catalogue ownership, escalation management ...

associated manufacturing OT integrations. Maintain system health across environments, releases and controlled change in a production-critical setting. Operate within ITIL-aligned service management processes, supporting incident, problem, change, configuration and release management. Work within ISA-95, Purdue-model and OT/IT security boundaries to ensure availability … integrity and safe operation of manufacturing systems. What You'll Do Perform system, environment and configuration management across development, test and production, including process, screen and workflow configuration in Apriso. Assess, schedule and implement controlled changes with appropriate rollback plans, keeping configuration and CMDB records accurate. Triage, diagnose ...

Integration Developer/Consultant We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The role will focus on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise … bidirectional integrations between Jira and ServiceNow. Develop REST/SOAPAPI-based integration sand automation workflows. Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests. Build custom scripts, business rules, Flow Designer workflows, Script Includes, andintegration components within ServiceNow. Configure Jira automations, webhooks, and workflow transitions. Troubleshoot integration ...

opportunity for someone who combines strong technology project delivery experience with a proven track record of establishing, improving and running an effective IT Change Management function. Working closely with the CTO, Technology leadership team, business stakeholders, Risk, Information Security and third-party suppliers, you will lead the delivery … line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take ownership of the Bank's IT Change Management processes, governance and controls, ensuring that production changes are appropriately assessed, approved ...

opportunity for someone who combines strong technology project delivery experience with a proven track record of establishing, improving and running an effective IT Change Management function. Working closely with the CTO, Technology leadership team, business stakeholders, Risk, Information Security and third-party suppliers, you will lead the delivery … line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take ownership of the Bank's IT Change Management processes, governance and controls, ensuring that production changes are appropriately assessed, approved ...

experienced M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex … resolve incidents effectively and efficiently. This is an excellent opportunity for an experienced M365 professional who enjoys combining technical expertise with mentoring and service improvement activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve ...

platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change … service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong ...

decommissioning of business critical datacentres. This role will cover a key area of the business, and you'll be responsible for ensuring smooth service delivery, whilst maintaining communications with business stakeholders throughout. Responsibilities Hardware Support: Datacentre Operations Incident & Service Management Change & Project Support Security & Compliance Documentation & Reporting … Requirements Troubleshooting and fault-finding abilities Experience with enterprise storage platforms Prior data centre experience IT service management experience Currently holding SC Clearance Full Uk Driving License Hours 9:00-17:30 Monday to Friday Salary £45,000 to £48,000 Basic, with £7,800 on-call bonus ...

decommissioning of business critical datacentres. This role will cover a key area of the business, and you'll be responsible for ensuring smooth service delivery, whilst maintaining communications with business stakeholders throughout. Responsibilities: Hardware Support: Datacentre Operations Incident & Service Management Change & Project Support Security & Compliance Documentation & Reporting … Requirements: Troubleshooting and fault-finding abilities Experience with enterprise storage platforms Prior data centre experience IT service management experience Currently holding SC Clearance Full Uk Driving License Hours: 9:00-17:30 Monday to Friday Salary: £45,000 to £48,000 Basic, with £7,800 on-call bonus ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

owner, approval, evidence and closure decision. Provide constructive challenge over recovery-plan completeness, runbook standards, recovery sequencing, failover and failback controls, validation criteria, dependency management and plan ownership. Govern the TRR recovery-testing framework, annual plan, risk-based prioritisation, severe-but-plausible scenario coverage, end-to-end validation … safe-execution controls. Coordinate cross-functional engagement with Operational Resilience, BCM, Infrastructure, Applications, Cyber, Technology Risk, Third-Party Management, service owners and programme teams. Chair or support delivery forums, ensure decisions and challenge are documented, and escalate material delivery risks, blockers or evidence gaps through the appropriate governance ...

owner, approval, evidence and closure decision. Provide constructive challenge over recovery-plan completeness, runbook standards, recovery sequencing, failover and failback controls, validation criteria, dependency management and plan ownership. Govern the TRR recovery-testing framework, annual plan, risk-based prioritisation, severe-but-plausible scenario coverage, end-to-end validation … safe-execution controls. Coordinate cross-functional engagement with Operational Resilience, BCM, Infrastructure, Applications, Cyber, Technology Risk, Third-Party Management, service owners and programme teams. Chair or support delivery forums, ensure decisions and challenge are documented, and escalate material delivery risks, blockers or evidence gaps through the appropriate governance ...

About the Role We are seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment. The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery . You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with ServiceNow best practice and business requirements. Key Responsibilities Lead architecture and solution design activities across ServiceNow ITOM implementations. Define technical architecture ...