726 to 750 of 1,324 Service Management Jobs in England

often (in days) to receive an alert: Location: GBR - Cust Site - Derby, GBR - CC Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery Life on the team You’ll join our Process Integration and Management team in a role that goes beyond standard operations. … part of a dynamic and supportive environment, you’ll help support critical service processes across change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You’ll provide business-hours support for change control ...

responsible for developing and supporting the platform, including its configuration, workflows, automation, data integrity and web portals, enabling the LPPA to provide an excellent service to its members, employers and clients. Working closely with member services teams and internal and external project teams, you will ensure there … technical product owner for the UPM system and its associated portals - Ensure UPM is configured to best practice and documentation is maintained - Oversee release management, testing and safe deployment of changes - Lead the Pensions Systems team in delivering a high-quality support service - Monitor SLAs, XLAs, and drive ...

future state processes. 2. Process Mapping & Optimisation Map and analyse Energy, Water and Utilities processes, including customer onboarding, meter-to-cash, billing, leakage management, clean-water distribution, wastewater treatment, sewerage and storm-overflow management, outage and incident response, developer services, field operations, asset maintenance and capital delivery. Identify … transformation goals. 3. Energy, Water & Utilities Domain Expertise Apply knowledge of UK energy, water and wastewater operating models, including retail and wholesale operations, network management, asset-intensive delivery, customer services and environmental obligations. Support compliance with relevant regulatory frameworks, market rules and data standards, including Ofwat price controls, PR24 ...

partnership with some of the most brilliant minds. The Role As a Senior Systems Specialist, you will provideexpert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with … evolving business needs. Day-to-day, you’ll lead on system design, integration, and service improvement initiatives, working closely with stakeholders across geographies to deliver high-quality outcomes. By combining deep technical expertise with strategic insight and mentoring capabilities, the role drives operational excellence, enhances user experience, and contributes ...

application upgrades, changes and releases Leading application projects, implementations and replacements Coordinating testing and UAT Managing application incidents and escalations Maintaining application documentation and service information Supporting audits, governance and assurance activities Supporting cyber security assessments and incident response Ensuring applications are secure, reliable and fit for purpose Working … point of contact for SAP-related issues and escalations About you We are looking for someone with strong experience in applications management within a technical or complex organisation. You should have experience with: Business and enterprise applications SAP Application support and service management Third-party suppliers ...

Join a high-performing Market Area team of Packet Core Engineers, Solution Architects, and Support Solution Experts delivering advanced support services to leading communications service providers. This Solution Support Expert role has a strong Market Area Solution Architect focus and is primarily aligned to UK customers, while also providing … customers, you will own critical issues from initial engagement to resolution, isolate faults across complex multi-node environments, manage high-priority Customer Service Requests, and lead emergency response for business‐critical network incidents. Depending on priorities, you may also contribute to engagements for other customers across the Customer Unit ...

operating and continuously improving Azure platform services through modern engineering practices. The role focuses on Infrastructure as Code (IaC), automation, cloud operations, AI-enabled service improvements and platform reliability. Working closely with the Cloud Solution Architect, the Azure Specialist translates technical designs into operationally supported services while driving standardisation … Azure Operations & Support Provide second and third line support for Azure platform services, ensuring incidents, requests and problems are resolved effectively and within agreed service levels. Monitor platform health, performance, security and operational stability across Azure services. Participate in major incident, problem and change management activities. Perform root ...

Operate across services, programmes and portfolios, working with service and product owners, delivery teams, cyber security, data, commercial colleagues and senior leaders. Ensure the quality and consistency of significant architecture decisions and make trade-offs visible to decision-makers. Guide the use of Microsoft Power Platform, Copilot Studio, approved … architecture practice and enabling multidisciplinary teams and suppliers to make timely, evidence-based decisions. Lead technical architecture across the Application Platforms portfolio and connect service-level decisions to organisational strategy, enterprise architecture and technology roadmaps. Own or assure complex and high-risk designs covering Power Platform, automation, AI agents ...

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

making sure that the function enables the business rather than slowing it down. This is a strategic leadership role with line management at its core. You will manage the Senior IT Analyst and IT Support Analysts, set the priorities for the team, and own the plan … work aligned to business and Risk and Compliance objectives stepping in when necessary to support them. You will own the IT strategy and roadmap, service performance, vendor procurement outcomes, and the IT control environment, including SOC 2, Cyber Essentials, and GDPR-related IT controls. You will plan and manage ...

where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale … fabric of everyday healthcare through the lifetime – from birth to old age. We are hiring a Clinical Research Interface (CRI) Manager to providecoordinationsupport and management ofthe CRI. The CRI provides a critical link between the Research Network working with data available in the National Genomic Research Library, Genomics England ...

Football Association (FA) is seeking a Service Product Lead to drive IT service management across product teams. You will align ITIL processes with business needs, govern core ITSM activities, and build strong relationships across technical and business units. The role involves coordinating offshore support, delivering governance … ensuring high-quality service transitions within a hybrid UK-based team. #J-18808-Ljbffr ...

through the SC Clearance process We are seeking an experienced Senior Linux Engineer to join a specialist team responsible for delivering both Managed Service and Project-based activities . This is a senior technical role supporting a complex Linux estate across live production, development, and test environments. The successful … SUSE Linux Enterprise Server (SLES) and Red Hat Enterprise Linux (RHEL) Deliver operational support across live, development, and test environments. Perform incident resolution, problem management, and root cause analysis. Implement, test, and deploy infrastructure changes in accordance with change management processes. Support infrastructure migration and transformation programmes. Develop ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through ...

organisations strengthen their day-to-day IT operations through training, consultancy, managed IT support and ITSM technology, backed by a global 24/7 Service Centre. This is a predominantly new-business role, focused on identifying, developing and winning new clients within Managed IT Services — ideally covering outsourced Service … identify opportunities for further growth — though new-business generation remains the primary focus of the role. You'll work closely with technical, consultancy and service delivery teams to develop suitable solutions and build lasting client relationships. What You'll Be Doing New Business Development Win new clients through structured ...

Digital Project Management Industrial Placement Location: Wolverhampton Contract Type: 12-Month Fixed-Term Industrial Placement Start Date: July 2027 Safran - Here, We Craft Excellence Together Safran is a global leader in aerospace, defence and space, designing and supporting innovative technologies that shape the future of aviation. As a Digital … Project Management Industrial Placement student, you'll gain hands-on experience leading and supporting digital transformation projects within a world-class aerospace manufacturing environment. This placement offers a unique opportunity to develop project management skills while helping deliver technology-driven improvements that support business performance and operational excellence. ...

kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts. Management throughout the lifecycle of a project: responsibilities include, but are not limited to creating rollout plans specific to each project, establishing go-live criteria … stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches. Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams are working ...

Infrastructure Automation Architect Patch Management Contract Inside IR35 (3 months initial)| Financial Services | Enterprise Transformation Im currently working on a number of Infrastructure Automation Architect positions supporting a major global financial institution on a large-scale, board-sponsored vulnerability management programme. The organisation is looking to significantly improve … automation, process transformation and reducing the existing vulnerability backlog . This is a senior role where youll be responsible for assessing the current patch management landscape, defining the future-state operating model and identifying where automation can deliver meaningful improvements. The Role Youll work across infrastructure, security, operations ...

information solutions that the worlds leading professionals rely on, in the moments that matter most. We are currently looking for a Manager Customer Service EMEA, to join our team. The chosen candidate will be responsible for a team of 8 customer service professionals across the EMEA region … performance metrics, operational trends, and customer insights to the Global Support Director. Implement and maintain support policies, procedures, and tools to uphold service quality. Customer Experience & Escalation Management Act as the primary escalation point for EMEA support issues, ensuring swift resolution and corrective actions. Champion a white-glove ...

large and complex IT environment. You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites. This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys … equipment Support hardware refresh and technology rollout projects Escalate complex incidents where required and work closely with specialist teams Maintain accurate asset management and support documentation Deliver excellent customer service, keeping users informed throughout the resolution process Essential Experience Proven experience in a 2nd Line Desktop Support, Endpoint ...

AtkinsRéalis is seeking a Service Management Leader in London to shape and deliver complex service architectures and management capabilities. You will advise across ITIL4 disciplines, lead multi‐partner teams, and ensure high performance across client programmes. The role emphasizes strong stakeholder engagement, roadmap creation, and proactive … service design, delivery, and assurance across diverse IT environments. #J-18808-Ljbffr ...

Lead and support on incidents and mentor team to be able to manage confidently in incident scenarios. Establish appropriate AI‐augmented Risk and Vulnerability Management practices. Liaise with Data protection, Risk and Audit teams, understanding their requirements and ensuring our solutions meet them, as well as other required security … Network, Identity, Application and Data security. Experience of DevSecOps, including code pipeline security and using Agile philosophies/models. Strong understanding of configuration management and automation systems. Subject matter expert of Security technologies, with demonstrable experience of developing and implementing them. Good understanding of Cloud Infrastructure platforms (e.g. ...

CMDB, and ensuring the information is useful to the teams delivering IT services. Responsibilities: Manage and improve the day-to-day asset and configuration management processes. Oversee hardware from purchase and deployment through return, replacement and disposal. Keep asset and configuration records accurate, including ownership, current status and links … services. Compare records in HaloITSM with information held in device management, purchasing, inventory, and supplier systems, and investigate and resolve discrepancies. Put clear controls in place to maintain data and support its use in incident, problem, and change management. Work with suppliers on asset disposal and assurance, and contribute ...

Security Incident Management Analyst (x3) Onsite in Inverness or Preston £450 per day (negotiable) inside ir35 6 months duration Active SC clearance We are looking for Security Incident Management Analysts to join a major secure programme, supporting the governance and coordination of security incidents across a complex multi … forums Maintain accurate, traceable and audit-ready incident records Support assurance, audit and continuous improvement activities We're looking for: Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder ...

transfers, and all other applicable data items Daily interaction with Xplan, PULSE, Symphony, Fusion and Third Party systems adhering to applicable SLAs and workflow management Adherence to all departmental procedures Close liaison with other teams and departments across the business to ensure all processes run smoothly and effectively Document … management - ensure documentation is scanned/saved and archived in accordance with department operating procedures Assist the Incident Management and Service Management Teams in the resolution of queries Participation in the Appraisal and Development Scheme To inform Line Manager of areas of concern and issues that ...