751 to 775 of 1,331 Service Management Jobs in England

Leave your mark. And do it your way. Our technology team is actively seeking an Strategic Technology Partner Analyst supports Primark’s Technology Supplier Management team by turning supplier, contract, commercial, financial, risk and performance information into clear insights and actions. Working across key technology partners, the role supports … work, of course with some other key experience and abilities for this role in particular: Typically 2–4 years of relevant experience in supplier management, commercial analysis, procurement, contract management, finance, PMO, service management or a related discipline. Experience analysing financial, commercial, contractual and supplier performance ...

drive client engagement and business development. Managing integrations and data flows between M&BD systems and other platforms – including: Use of Azure API Management (APIM) for secure, scalable integrations between M&BD systems and other platforms – including support for event-driven workflows, such as syncing attendee data and engagement … support and technical ownership of M&BD applications, including InterAction, Introhive, and Vuture. Act as the primary contact for incident resolution, service requests, and change management related to M&BD systems. Manage system configurations, upgrades, and vendor relationships to ensure platform stability and performance. Collaborate with ...

associated runtime services. Own the technical integrity, availability, resilience, recoverability and security of the Unisys platforms within your scope. Maintain effective oversight of production service performance, operational risks, vulnerabilities, capacity, software currency, hardware lifecycle and technical debt. Lead complex infrastructure change, including hardware refreshes, software upgrades, resilience improvements, security … remediation, service transitions and platform decommissioning. Ensure changes are appropriately designed, tested, risk‐assessed and governed, with robust implementation, recovery and stakeholder‐communication plans. Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore ...

contact to ensure client issues are addressed effectively and that our processes and quality standards are consistently applied. You’ll also support senior management in account growth, post-deployment success, and the transition from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales … teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product ...

truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Solutions Developer Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile … applications, through to testing support, deployment and post-implementation support. Look for opportunities to simplify and improve business processes through workflow automation, self-service and a better user experience, feeding recommendations into the platform roadmap. Design, configure and help embed approved ServiceNow AI capabilities, including Now Assist ...

strategic interface for all International IT activity. This individual acts as the Business Point of Contact (BPOC) for regional business and IT escalations, IT service performance, and new business engagements (M&As), while providing direct support to the Global Head of IT Operations across strategic initiatives, budgeting, and resource … complex, multi-regional environments, drive operational excellence, and lead with credibility at both an executive and local team level.**Key Responsibilities****IT Operations Leadership & Service Excellence*** Serve as the Business Point of Contact (BPOC) for all International business and IT escalations, ensuring issues are triaged, communicated, and resolved ...

This position is based from our Warwick office however we offer flexible hybrid working options. Job Purpose As a member of the extended Product Management function, the PO is the team’s primary customer advocate and primary link to business and technology strategy. This enables the team to balance … teams to keep those applications available, usable and well adopted. It spans the full application lifecycle, from discovery and requirements through delivery, release, live service and continuous improvement. What You'll Do The Product Owner supports the Product Management function across the full application lifecycle, the users ...

experienced IT PLM Lead to join our IT team at Hethel and take responsibility for the strategic direction, ongoing support and lifecycle management of our Product Lifecycle Management (PLM) systems. This is a key role supporting business-critical IT products used across Lotus Engineering, Manufacturing and wider product … business. You will manage the full application lifecycle, from the successful transition of projects into production through to capacity, release, change and service management. As a subject matter expert, you will work closely with teams across the business to ensure our PLM environment delivers an effective, integrated and high ...

This is an amazing opportunity to join a modern, globally established wealth management organisation, combining highly personalised service and local expertise with the capabilities and resources of a global industry leader. As the organisation expands, technology will play a central role in creating a scalable, secure and high … quality experience for colleagues and clients. The IT Service Engineer provides responsive, high-quality end-user IT and infrastructure support for the London site. Working with a high degree of independence, the role resolves incidents and service requests, supports technology changes and contributes to the reliability, security ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

work for people. Job DescriptionYou will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What … powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.10+ years of experience in client management, aligning account strategies to revenue opportunities5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience ...

experienced IT PLM Lead to join our IT team at Hethel and take responsibility for the strategic direction, ongoing support and lifecycle management of our Product Lifecycle Management (PLM) systems. This is a key role supporting business-critical IT products used across Lotus Engineering, Manufacturing and wider product … business. You will manage the full application lifecycle, from the successful transition of projects into production through to capacity, release, change and service management. As a subject matter expert, you will work closely with teams across the business to ensure our PLM environment delivers an effective, integrated and high ...

DevOps and tooling team across UK and offshore locations, driving a culture of continuous improvement and engineering excellence Oversee end-to-end platform lifecycle management ensuring availability, resilience, security and compliance across all tooling environments Drive standardisation and optimisation of CI/CD pipelines, automation frameworks and DevOps practices … across the organisation Manage BAU performance, incident escalation and service reliability for critical DevOps platforms, including P1 management and stakeholder communications Oversee delivery of DevOps and tooling elements within major transformation programmes and cloud initiatives Act as a key stakeholder interface across IT, business and architecture teams ...

organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. As Head of Customer … Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership of a customer service ...

demand, consistently delivered to a high standard, and aligned with Enterprise Architecture direction through effective governance and decision-making. This role provides line management for Solution Architects, owns resourcing across initiatives, and drives capability development and architectural consistency across all solution architecture activity and technical governance. This role ensures … aligned with Enterprise Architecture direction* Act as the final delegated authority for solution design, assuring quality, consistency, and alignment with Enterprise Architecture direction **People Management & Capability Development*** Line manage Solution Architects, including performance, development, and engagement* Coach and mentor architects to improve capability and influence* Identify capability gaps ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

provide second and third-line support for our business-critical applications, ensuring systems operate securely, efficiently and reliably. You will support change and release management activities, maintain integrations and automations and work closely with suppliers and internal teams to resolve incidents and enhance application performance. This position sits … farmers need. Provide day-to-day operational support for key business applications, including Dynamics 365, SharePoint and Power Platform Investigate and resolve application incidents, service requests and user issues within agreed service levels Support patching, upgrades, releases and deployment activity, ensuring appropriate testing, rollback plans and documentation ...

maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.* Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.* Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.* Investigating and resolving complex incidents … large-scale, business-critical production environments.* Strong diagnostic and problem-solving skills with experience managing complex technical incidents.* Knowledge of mainframe operational practices, change management and service management processes.* Experience working within highly regulated or enterprise-scale environments.* Effective communication and collaborator management skills, with ...

design standards. Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards. Maintain ownership of application configuration management and technical platform integrity. Support the development of tactical solutions addressing Primavera P6 platform obsolescence. Contribute to the design and implementation of the strategic … Strong technical expertise supporting Primavera P6 enterprise environments. Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management. Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms. Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform ...

technologies to help protect people, property, and places, fostering collaboration across critical public safety and enterprise systems. Job Description Key Responsibilities Customer Relationship & Account Management Act as the dedicated single point of contact for assigned customer accounts, managing their ongoing in-life journey and overall relationship health Author … distribute monthly Service Pack reports, as well as schedule and deliver quarterly face-to-face Service Reviews to evaluate performance and identify integration opportunities Manage account financial reporting both internally and externally, coordinating quarterly alignment with cross-functional success teams to maintain a unified account strategy Incident, Problem ...

technical support, including ownership and resolution of tickets and acting as a technical escalation point for the team. This role involves monitoring performance against service level agreements (SLAs), coordinating with other departments, implementing best practices, and driving improvements in support processes and customer satisfaction. This role will deputise … also take part in the on call rota. Daily duties and responsibilities will include: Motivate, train, coach and equip the team to enable excellent service levels to be provided Conduct regular performance reviews, provide feedback, and support staff development Ensure that support services are delivered in line with SLAs ...

design standards. Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards. Maintain ownership of application configuration management and technical platform integrity. Support the development of tactical solutions addressing Primavera P6 platform obsolescence. Contribute to the design and implementation of the strategic … Strong technical expertise supporting Primavera P6 enterprise environments. Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management. Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms. Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform ...

design standards. Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards. Maintain ownership of application configuration management and technical platform integrity. Support the development of tactical solutions addressing Primavera P6 platform obsolescence. Contribute to the design and implementation of the strategic … Strong technical expertise supporting Primavera P6 enterprise environments. Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management. Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms. Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate‐level cloud certification in Azure or AWS. Hands‐on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. … seamless and efficient installation of our products and solutions for customers. This role involves coordinating installation activities, managing resources, and maintaining high standards of service delivery. Job Responsibilities \* Plan, schedule, and oversee the installation of various JD.com products and solutions, ensuring timely completion and adherence to quality standards. \* Coordinate ...