2nd Line Support Technician Job Trends in England

Second Line Support Technician
UK > England

The median Second Line Support Technician salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 19 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Apr 2026
Same period 2025 Same period 2024
Rank 612 581 775
Rank change year-on-year -31 +194 +98
Permanent jobs requiring a 2nd Line Support Technician 64 29 46
As % of all permanent jobs in England 0.083% 0.078% 0.056%
As % of the Job Titles category 0.090% 0.087% 0.059%
Number of salaries quoted 61 28 32
10th Percentile £26,250 - £26,250
25th Percentile £27,750 £30,000 £26,739
Median annual salary (50th Percentile) £30,000 £32,000 £30,250
Median % change year-on-year -6.25% +5.79% -0.54%
75th Percentile £32,250 £40,000 £33,000
90th Percentile £34,000 £42,500 £34,200
UK median annual salary £30,000 £32,000 £30,000
% change year-on-year -6.25% +6.67% -1.37%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 71,466 33,303 77,907
% of permanent jobs with a recognized job title 92.60% 89.28% 94.45%
Number of salaries quoted 46,824 21,286 59,791
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,075
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.37%
75th Percentile £75,000 £79,500 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £53,500
% change year-on-year -8.33% +12.15% -10.83%

2nd Line Support Technician
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Technician job vacancy trend in England

2nd Line Support Technician
Salary Trend in England

Salary distribution trend for 2nd Line Support Technician job vacancies in England.

Salary distribution trend for 2nd Line Support Technician job vacancies in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 6 months to 19 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -21 37 £30,000 -22.58% 5
North of England - 18 £29,000 -
North West - 11 £30,000 -
Yorkshire - 7 £29,000 -
East Midlands - 4 £26,000 -
Midlands - 4 £26,000 -
East of England -35 3 £28,500 -10.94% 3
London -3 2 £26,000 -48.00%
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 April 2026, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Technician in the job title.

1 38 (59.38%) Windows
2 34 (53.13%) Microsoft
3 30 (46.88%) Windows Server
4 27 (42.19%) Customer Service
4 27 (42.19%) Microsoft 365
5 25 (39.06%) Active Directory
6 19 (29.69%) Firewall
6 19 (29.69%) Problem-Solving
7 18 (28.13%) VPN
8 17 (26.56%) SLA
9 15 (23.44%) Hyper-V
10 13 (20.31%) Entra ID
10 13 (20.31%) LAN
10 13 (20.31%) TCP/IP
10 13 (20.31%) WAN
11 12 (18.75%) Azure
11 12 (18.75%) DHCP
11 12 (18.75%) DNS
12 10 (15.63%) SharePoint
13 8 (12.50%) Customer Experience
13 8 (12.50%) Microsoft Exchange
13 8 (12.50%) PowerShell
13 8 (12.50%) SQL Server
13 8 (12.50%) VoIP
14 7 (10.94%) Microsoft Intune
14 7 (10.94%) Microsoft Office
15 6 (9.38%) Project Delivery
16 5 (7.81%) Business Continuity
16 5 (7.81%) Degree
16 5 (7.81%) Digital Innovation

2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (15.63%) SharePoint
2 8 (12.50%) Microsoft Exchange
Applications
1 7 (10.94%) Microsoft Office
2 2 (3.13%) Microsoft Excel
2 2 (3.13%) Microsoft PowerPoint
Cloud Services
1 27 (42.19%) Microsoft 365
2 13 (20.31%) Entra ID
3 12 (18.75%) Azure
4 5 (7.81%) OneDrive
5 3 (4.69%) IaaS
Communications & Networking
1 19 (29.69%) Firewall
2 18 (28.13%) VPN
3 13 (20.31%) LAN
3 13 (20.31%) TCP/IP
3 13 (20.31%) WAN
4 12 (18.75%) DHCP
4 12 (18.75%) DNS
5 8 (12.50%) VoIP
6 5 (7.81%) VLAN
7 3 (4.69%) Broadband
7 3 (4.69%) IP Telephony
7 3 (4.69%) Wireless
8 2 (3.13%) Network Security
8 2 (3.13%) Wi-Fi
8 2 (3.13%) WLAN
Database & Business Intelligence
1 8 (12.50%) SQL Server
General
1 13 (20.31%) Social Skills
2 5 (7.81%) Telecoms
3 4 (6.25%) Back Office
3 4 (6.25%) Electronics
4 3 (4.69%) Analytical Skills
4 3 (4.69%) Manufacturing
5 2 (3.13%) German Language
5 2 (3.13%) Law
Miscellaneous
1 14 (21.88%) Driving Licence
2 10 (15.63%) EPoS
3 5 (7.81%) Self-Motivation
4 4 (6.25%) Onboarding
5 2 (3.13%) Client/Server
5 2 (3.13%) Data Centre
5 2 (3.13%) Management Information System
Operating Systems
1 38 (59.38%) Windows
2 30 (46.88%) Windows Server
3 4 (6.25%) Windows 10
4 3 (4.69%) Apple iOS
4 3 (4.69%) Linux
4 3 (4.69%) Mac OS
4 3 (4.69%) Windows Server 2012
Processes & Methodologies
1 27 (42.19%) Customer Service
2 19 (29.69%) Problem-Solving
3 8 (12.50%) Customer Experience
4 6 (9.38%) Project Delivery
5 5 (7.81%) Business Continuity
5 5 (7.81%) Digital Innovation
6 4 (6.25%) Time Management
7 3 (4.69%) Continuous Improvement
7 3 (4.69%) Disaster Recovery
7 3 (4.69%) ERP
7 3 (4.69%) Information Security
7 3 (4.69%) ITIL
7 3 (4.69%) Remote Monitoring and Management
8 2 (3.13%) Client Onboarding
8 2 (3.13%) Collaborative Culture
8 2 (3.13%) Collaborative Working
8 2 (3.13%) Data Security
8 2 (3.13%) Mentoring
8 2 (3.13%) Service Delivery
9 1 (1.56%) Cloud Security
Programming Languages
1 8 (12.50%) PowerShell
Qualifications
1 5 (7.81%) Degree
2 2 (3.13%) ITIL Certification
3 1 (1.56%) DBS Check
Quality Assurance & Compliance
1 17 (26.56%) SLA
System Software
1 25 (39.06%) Active Directory
2 15 (23.44%) Hyper-V
3 4 (6.25%) VMware Infrastructure
4 2 (3.13%) Virtual Desktop
Systems Management
1 7 (10.94%) Microsoft Intune
2 3 (4.69%) Autotask
3 1 (1.56%) SCCM
Vendors
1 34 (53.13%) Microsoft
2 5 (7.81%) Veeam
3 4 (6.25%) VMware
4 3 (4.69%) Acronis
5 2 (3.13%) Adobe
5 2 (3.13%) Citrix
6 1 (1.56%) Apple
6 1 (1.56%) Facebook
6 1 (1.56%) Fortinet
6 1 (1.56%) SonicWALL