2nd Line Support Technician Jobs in England

Second Line Support Technician
UK > England

The median Second Line Support Technician salary in England is £31,500 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 658 797 846
Rank change year-on-year +139 +49 +252
Permanent jobs requiring a 2nd Line Support Technician 33 46 68
As % of all permanent jobs advertised in England 0.067% 0.054% 0.077%
As % of the Job Titles category 0.074% 0.057% 0.084%
Number of salaries quoted 32 33 64
10th Percentile £28,650 £26,250 £25,196
25th Percentile £30,000 £26,750 £28,000
Median annual salary (50th Percentile) £31,500 £30,000 £30,000
Median % change year-on-year +5.00% - +13.21%
75th Percentile £40,000 £33,000 £32,250
90th Percentile £42,500 £34,150 £33,750
UK median annual salary £31,500 £30,000 £30,000
% change year-on-year +5.00% - +13.21%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,665 81,175 81,176
% of permanent jobs with a recognized job title 90.78% 94.55% 91.50%
Number of salaries quoted 24,293 60,496 51,517
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £57,000 £53,500 £60,800
Median % change year-on-year +6.54% -12.01% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,519 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

2nd Line Support Technician
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Technician in England

2nd Line Support Technician
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Technician in England.

Salary trend for 2nd Line Support Technician in England

2nd Line Support Technician
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Technician in England over the 6 months to 16 May 2025.

Salary histogram for 2nd Line Support Technician in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South West +124 19 £30,000 +5.26% 3
South East +106 10 £36,750 +37.38% 1
East of England +32 3 £32,000 +3.23% 1
London +105 1 £50,000 +61.29%
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 16 May 2025, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Technician in the job title.

1 25 (75.76%) Active Directory
2 24 (72.73%) Customer Service
3 22 (66.67%) Problem-Solving
3 22 (66.67%) Microsoft 365
4 21 (63.64%) Social Skills
4 21 (63.64%) Microsoft Exchange
5 19 (57.58%) Microsoft
6 15 (45.45%) VMware Infrastructure
6 15 (45.45%) Azure
6 15 (45.45%) Windows
6 15 (45.45%) VMware
7 12 (36.36%) Mac OS
7 12 (36.36%) Microsoft Intune
8 11 (33.33%) OneDrive
8 11 (33.33%) Retail
8 11 (33.33%) Firewall
8 11 (33.33%) Finance
8 11 (33.33%) Legal
9 10 (30.30%) Windows Server
10 8 (24.24%) Hyper-V
11 7 (21.21%) Client Onboarding
11 7 (21.21%) Onboarding
11 7 (21.21%) SharePoint
12 5 (15.15%) SC Cleared
12 5 (15.15%) Security Cleared
12 5 (15.15%) Driving Licence
12 5 (15.15%) SCCM
12 5 (15.15%) Law
12 5 (15.15%) DNS
13 4 (12.12%) Dell

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (63.64%) Microsoft Exchange
2 7 (21.21%) SharePoint
3 1 (3.03%) Exchange Server 2003
3 1 (3.03%) Exchange Server 2007
3 1 (3.03%) Exchange Server 2010
3 1 (3.03%) Exchange Server 2013
Applications
1 1 (3.03%) Microsoft Office
Cloud Services
1 22 (66.67%) Microsoft 365
2 15 (45.45%) Azure
3 11 (33.33%) OneDrive
4 4 (12.12%) Entra ID
5 1 (3.03%) Google Workspace
Communications & Networking
1 11 (33.33%) Firewall
2 5 (15.15%) DNS
3 3 (9.09%) VPN
4 2 (6.06%) DHCP
4 2 (6.06%) TCP/IP
5 1 (3.03%) ADSL
5 1 (3.03%) LAN
5 1 (3.03%) Remote Desktop
5 1 (3.03%) WAN
5 1 (3.03%) Wi-Fi
General
1 21 (63.64%) Social Skills
2 11 (33.33%) Finance
2 11 (33.33%) Legal
2 11 (33.33%) Retail
3 5 (15.15%) Law
4 1 (3.03%) Back Office
Miscellaneous
1 7 (21.21%) Onboarding
2 5 (15.15%) Driving Licence
3 1 (3.03%) EPoS
3 1 (3.03%) iPad
Operating Systems
1 15 (45.45%) Windows
2 12 (36.36%) Mac OS
3 10 (30.30%) Windows Server
4 1 (3.03%) OpenBSD
4 1 (3.03%) Windows 7
4 1 (3.03%) Windows Vista
4 1 (3.03%) Windows XP
Processes & Methodologies
1 24 (72.73%) Customer Service
2 22 (66.67%) Problem-Solving
3 7 (21.21%) Client Onboarding
4 3 (9.09%) Cybersecurity
4 3 (9.09%) Time Management
5 1 (3.03%) Inventory Management
5 1 (3.03%) Remote Monitoring and Management
Qualifications
1 5 (15.15%) SC Cleared
1 5 (15.15%) Security Cleared
2 2 (6.06%) Degree
3 1 (3.03%) DBS Check
Quality Assurance & Compliance
1 3 (9.09%) Cyber Essentials
2 2 (6.06%) SLA
System Software
1 25 (75.76%) Active Directory
2 15 (45.45%) VMware Infrastructure
3 8 (24.24%) Hyper-V
4 4 (12.12%) Virtual Desktop
Systems Management
1 12 (36.36%) Microsoft Intune
2 5 (15.15%) SCCM
3 1 (3.03%) Autotask
Vendors
1 19 (57.58%) Microsoft
2 15 (45.45%) VMware
3 4 (12.12%) Citrix
3 4 (12.12%) Dell
3 4 (12.12%) Veeam
4 2 (6.06%) Cisco
5 1 (3.03%) Apple
5 1 (3.03%) Datto
5 1 (3.03%) Google