Service Desk Analyst Jobs in the Midlands

Service Desk Analyst
England > Midlands

The median Service Desk Analyst salary in the Midlands is £27,832 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 232 226 274
Rank change year-on-year -6 +48 -41
Permanent jobs requiring a Service Desk Analyst 86 99 73
As % of all permanent jobs advertised in the Midlands 0.74% 1.03% 0.67%
As % of the Job Titles category 0.78% 1.15% 0.71%
Number of salaries quoted 70 50 54
10th Percentile £23,625 £22,207 £19,450
25th Percentile £25,000 £24,563 £22,063
Median annual salary (50th Percentile) £27,832 £27,750 £25,000
Median % change year-on-year +0.30% +11.00% +8.70%
75th Percentile £30,250 £30,938 £28,750
90th Percentile £39,100 £33,750 £31,050
England median annual salary £26,500 £26,963 £25,000
% change year-on-year -1.72% +7.85% +4.17%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 10,986 8,613 10,285
% of permanent jobs with a recognized job title 94.28% 89.50% 94.80%
Number of salaries quoted 8,233 4,790 7,091
10th Percentile £26,050 £29,000 £27,500
25th Percentile £33,750 £37,500 £36,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

Service Desk Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Desk Analyst in the Midlands.

Salary trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Desk Analyst in the Midlands over the 6 months to 26 April 2024.

Salary histogram for Service Desk Analyst in the Midlands

Service Desk Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Midlands region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +13 52 £25,000 -12.28% 8
East Midlands -16 34 £28,165 +9.38% 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 26 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Desk Analyst in the job title.

1 49 (56.98%) Social Skills
2 35 (40.70%) Customer Service
3 32 (37.21%) Microsoft
4 26 (30.23%) SLA
5 24 (27.91%) Windows
6 19 (22.09%) Active Directory
6 19 (22.09%) Microsoft 365
7 18 (20.93%) Problem-Solving
8 17 (19.77%) Analytical Skills
8 17 (19.77%) DNS
8 17 (19.77%) VoIP
9 15 (17.44%) DHCP
10 14 (16.28%) Windows Server
11 13 (15.12%) Team-Oriented Environment
11 13 (15.12%) JIRA
12 12 (13.95%) TCP/IP
12 12 (13.95%) Microsoft Office
12 12 (13.95%) CRM
12 12 (13.95%) SaaS
13 10 (11.63%) Windows 10
13 10 (11.63%) ITIL
14 9 (10.47%) Incident Management
14 9 (10.47%) Service Delivery
14 9 (10.47%) Windows Server 2016
14 9 (10.47%) Windows Server 2019
15 8 (9.30%) Firewall
15 8 (9.30%) Microsoft Exchange
16 7 (8.14%) Customer Experience
17 6 (6.98%) Apple iOS
17 6 (6.98%) Change Control

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (9.30%) Microsoft Exchange
2 4 (4.65%) SharePoint
3 3 (3.49%) IBM Notes
4 2 (2.33%) Exchange Server 2003
4 2 (2.33%) Exchange Server 2007
4 2 (2.33%) Exchange Server 2010
4 2 (2.33%) Exchange Server 2013
Applications
1 12 (13.95%) Microsoft Office
2 2 (2.33%) Microsoft Project
2 2 (2.33%) MS Visio
Business Applications
1 1 (1.16%) Remedy ITSM
Cloud Services
1 19 (22.09%) Microsoft 365
2 12 (13.95%) SaaS
3 4 (4.65%) Azure
4 2 (2.33%) Dynamics 365
5 1 (1.16%) Entra ID
Communications & Networking
1 17 (19.77%) DNS
1 17 (19.77%) VoIP
2 15 (17.44%) DHCP
3 12 (13.95%) TCP/IP
4 8 (9.30%) Firewall
5 6 (6.98%) VPN
6 5 (5.81%) Remote Desktop
7 2 (2.33%) LAN
7 2 (2.33%) WAN
8 1 (1.16%) Intrusion Detection
8 1 (1.16%) Network Security
8 1 (1.16%) PBX
8 1 (1.16%) SAN
8 1 (1.16%) Wireless
Database & Business Intelligence
1 4 (4.65%) SQL Server
2 2 (2.33%) SQL Server Integration Services
2 2 (2.33%) SQL Server Reporting Services
Development Applications
1 13 (15.12%) JIRA
General
1 49 (56.98%) Social Skills
2 17 (19.77%) Analytical Skills
3 3 (3.49%) Finance
3 3 (3.49%) Norwegian Language
4 2 (2.33%) French Language
4 2 (2.33%) German Language
5 1 (1.16%) Back Office
5 1 (1.16%) Inclusion and Diversity
5 1 (1.16%) Marketing
5 1 (1.16%) Telecoms
Miscellaneous
1 13 (15.12%) Team-Oriented Environment
2 5 (5.81%) Self-Motivation
3 3 (3.49%) Mobile Computing
4 1 (1.16%) Management Information System
4 1 (1.16%) Replication
4 1 (1.16%) Wiki
Operating Systems
1 24 (27.91%) Windows
2 14 (16.28%) Windows Server
3 10 (11.63%) Windows 10
4 9 (10.47%) Windows Server 2016
4 9 (10.47%) Windows Server 2019
5 6 (6.98%) Apple iOS
6 5 (5.81%) Windows Server 2008
7 4 (4.65%) Windows Server 2012
8 2 (2.33%) Windows 8
8 2 (2.33%) Windows Server 2003
9 1 (1.16%) Windows 7
Processes & Methodologies
1 35 (40.70%) Customer Service
2 18 (20.93%) Problem-Solving
3 12 (13.95%) CRM
4 10 (11.63%) ITIL
5 9 (10.47%) Incident Management
5 9 (10.47%) Service Delivery
6 7 (8.14%) Customer Experience
7 6 (6.98%) Change Control
8 5 (5.81%) Decision-Making
8 5 (5.81%) ITSM
8 5 (5.81%) Service Management
9 4 (4.65%) Problem Management
10 3 (3.49%) Asset Management
10 3 (3.49%) B2B
10 3 (3.49%) Data Security
10 3 (3.49%) ERP
10 3 (3.49%) Proactive Management
10 3 (3.49%) Time Management
11 2 (2.33%) Logistics
11 2 (2.33%) Supply Chain Management
Programming Languages
1 3 (3.49%) PowerShell
2 2 (2.33%) SQL
Qualifications
1 3 (3.49%) A+ Certification
1 3 (3.49%) CompTIA Security+
1 3 (3.49%) Degree
1 3 (3.49%) MCSA
1 3 (3.49%) Microsoft Certification
2 1 (1.16%) ITIL Certification
2 1 (1.16%) MCP
Quality Assurance & Compliance
1 26 (30.23%) SLA
2 1 (1.16%) Accessibility
System Software
1 19 (22.09%) Active Directory
2 6 (6.98%) Hyper-V
3 3 (3.49%) VMware Infrastructure
4 2 (2.33%) Citrix Hypervisor
4 2 (2.33%) XenApp
4 2 (2.33%) XenDesktop
5 1 (1.16%) Terminal Services
5 1 (1.16%) VMware ESXi
Systems Management
1 3 (3.49%) Microsoft Intune
1 3 (3.49%) SCCM
Vendors
1 32 (37.21%) Microsoft
2 6 (6.98%) Apple
2 6 (6.98%) VMware
3 3 (3.49%) Cisco
3 3 (3.49%) Citrix
3 3 (3.49%) Lotus
3 3 (3.49%) ServiceNow
3 3 (3.49%) Sophos
4 2 (2.33%) Altova
4 2 (2.33%) Remedy
4 2 (2.33%) WatchGuard
5 1 (1.16%) HP
5 1 (1.16%) Veeam