Period
to 28 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 28 January 2022 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > Midlands
6 months to
28 Jan 2022
Same period 2021 Same period 2020
Rank 98 103 117
Rank change year-on-year +5 +14 -38
Permanent jobs citing CRM 337 156 278
As % of all permanent jobs advertised in the Midlands 3.20% 2.71% 2.65%
As % of the Processes & Methodologies category 3.46% 2.95% 2.87%
Number of salaries quoted 266 117 225
10th Percentile £30,500 £26,250 £27,000
25th Percentile £37,125 £37,500 £33,000
Median annual salary (50th Percentile) £55,000 £45,000 £47,500
Median % change year-on-year +22.22% -5.26% +18.75%
75th Percentile £68,438 £57,500 £65,000
90th Percentile £80,000 £65,000 £75,000
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +3.09%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Permanent vacancies with a requirement for process or methodology skills 9,729 5,296 9,687
As % of all permanent IT jobs advertised in the Midlands 92.45% 92.14% 92.37%
Number of salaries quoted 6,964 4,250 8,118
10th Percentile £30,000 £29,000 £26,750
25th Percentile £37,500 £36,250 £33,579
Median annual salary (50th Percentile) £50,000 £47,250 £45,000
Median % change year-on-year +5.82% +5.00% +2.27%
75th Percentile £65,000 £58,750 £57,500
90th Percentile £78,750 £71,250 £72,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

CRM
Job Vacancy Trend in the Midlands

Job postings citing CRM as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for CRM in the Midlands

CRM
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing CRM in the Midlands.

Salary trend for CRM in the Midlands

CRM
Salary Histogram in the Midlands

Salary distribution for jobs citing CRM in the Midlands over the 6 months to 28 January 2022.

Salary histogram for CRM in the Midlands

CRM
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Midlands region over the 6 months to 28 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +29 267 £58,750 +23.68% 67
East Midlands -42 67 £42,500 -5.56% 29
CRM
England

For the 6 months to 28 January 2022, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for CRM.

1 133 (39.47%) Microsoft
2 116 (34.42%) Dynamics CRM
3 102 (30.27%) Social Skills
4 82 (24.33%) Azure
5 81 (24.04%) Marketing
6 73 (21.66%) ERP
7 66 (19.58%) Agile Software Development
8 62 (18.40%) Finance
9 54 (16.02%) Microsoft 365
10 52 (15.43%) Power Platform
11 49 (14.54%) Dynamics 365
12 47 (13.95%) Coaching
13 46 (13.65%) Salesforce.com
14 43 (12.76%) QA
15 41 (12.17%) AWS
16 40 (11.87%) SaaS
16 40 (11.87%) SQL
16 40 (11.87%) Problem-Solving
17 39 (11.57%) SQL Server
17 39 (11.57%) Project Management
18 36 (10.68%) JavaScript
19 33 (9.79%) Analytical Skills
20 32 (9.50%) Stakeholder Management
21 31 (9.20%) IaaS
21 31 (9.20%) Power BI
21 31 (9.20%) Project Delivery
22 30 (8.90%) DevOps
22 30 (8.90%) Presales
23 29 (8.61%) SharePoint
24 28 (8.31%) HTML

CRM
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (8.61%) SharePoint
2 11 (3.26%) CMS
3 9 (2.67%) Drupal
4 8 (2.37%) Confluence
5 6 (1.78%) IIS
6 5 (1.48%) WordPress
7 3 (0.89%) Sitecore CMS
8 2 (0.59%) Apache
8 2 (0.59%) Joomla!
8 2 (0.59%) PrestaShop
8 2 (0.59%) SAP EP
8 2 (0.59%) Umbraco
9 1 (0.30%) ArcGIS
9 1 (0.30%) BizTalk Server
9 1 (0.30%) Headless CMS
9 1 (0.30%) Kentico
9 1 (0.30%) NetWeaver
Applications
1 22 (6.53%) Microsoft Office
2 14 (4.15%) Microsoft Excel
3 9 (2.67%) Microsoft PowerPoint
4 7 (2.08%) Chatbot
5 5 (1.48%) Microsoft Project
6 1 (0.30%) Sketch
Business Applications
1 116 (34.42%) Dynamics CRM
2 14 (4.15%) Salesforce.com CRM
3 10 (2.97%) Dynamics NAV
4 5 (1.48%) Magento
4 5 (1.48%) SAP S/4HANA
5 4 (1.19%) Dynamics AX
5 4 (1.19%) NetSuite
5 4 (1.19%) SAP CRM
5 4 (1.19%) Unit4 Business World
6 2 (0.59%) Sage 500
6 2 (0.59%) SAP APO
6 2 (0.59%) SAP ERP
6 2 (0.59%) Shopify
7 1 (0.30%) Oracle EBS
7 1 (0.30%) Oracle EBS R12
7 1 (0.30%) Remedy ITSM
7 1 (0.30%) SAP PM
Cloud Services
1 82 (24.33%) Azure
2 54 (16.02%) Microsoft 365
3 52 (15.43%) Power Platform
4 49 (14.54%) Dynamics 365
5 41 (12.17%) AWS
6 40 (11.87%) SaaS
7 31 (9.20%) IaaS
8 17 (5.04%) PowerApps
9 12 (3.56%) Salesforce Sales Cloud
10 11 (3.26%) Salesforce Service Cloud
11 10 (2.97%) PaaS
12 7 (2.08%) Azure Active Directory
12 7 (2.08%) Google Analytics
13 6 (1.78%) Azure Data Factory
14 5 (1.48%) Azure Logic Apps
15 4 (1.19%) Force.com
16 3 (0.89%) Power Automate
16 3 (0.89%) Smartsheet
17 2 (0.59%) SuccessFactors
17 2 (0.59%) Veeva
Communications & Networking
1 14 (4.15%) DNS
2 10 (2.97%) TCP/IP
3 6 (1.78%) LAN
3 6 (1.78%) WAN
4 5 (1.48%) DHCP
4 5 (1.48%) VLAN
5 4 (1.19%) Firewall
6 3 (0.89%) Internet
6 3 (0.89%) Intranet
6 3 (0.89%) WebEx
7 2 (0.59%) 5G
7 2 (0.59%) Network Security
7 2 (0.59%) Wi-Fi
8 1 (0.30%) HTTP
8 1 (0.30%) SMS
8 1 (0.30%) SSL
8 1 (0.30%) VPN
8 1 (0.30%) Wireless
Database & Business Intelligence
1 39 (11.57%) SQL Server
2 31 (9.20%) Power BI
3 26 (7.72%) MySQL
4 10 (2.97%) Data Warehouse
5 6 (1.78%) Crystal Reports
5 6 (1.78%) SQL Server Integration Services
6 5 (1.48%) Data Lake
6 5 (1.48%) Oracle Database
7 4 (1.19%) Big Data
7 4 (1.19%) SAP BW
7 4 (1.19%) SQL Server Reporting Services
7 4 (1.19%) ZAP BI
8 3 (0.89%) BusinessObjects
8 3 (0.89%) Hadoop
8 3 (0.89%) KNIME
8 3 (0.89%) NoSQL
8 3 (0.89%) Pentaho
8 3 (0.89%) SQL Server Analysis Services
9 2 (0.59%) MariaDB
9 2 (0.59%) SQL Server 2008
Development Applications
1 18 (5.34%) JIRA
2 8 (2.37%) Git (software)
3 4 (1.19%) Bitbucket
3 4 (1.19%) Team Foundation Server
3 4 (1.19%) Visual Studio
4 2 (0.59%) Cucumber
4 2 (0.59%) Jenkins
4 2 (0.59%) PHPUnit
4 2 (0.59%) Selenium
4 2 (0.59%) Subversion
4 2 (0.59%) Visual Studio Team System
4 2 (0.59%) VSS/SourceSafe
4 2 (0.59%) WiX
5 1 (0.30%) gulp
5 1 (0.30%) Visual Studio Code
5 1 (0.30%) Visual Studio Tools for Office
5 1 (0.30%) Zephyr
General
1 102 (30.27%) Social Skills
2 81 (24.04%) Marketing
3 62 (18.40%) Finance
4 33 (9.79%) Analytical Skills
5 28 (8.31%) Billing
6 27 (8.01%) Manufacturing
7 20 (5.93%) Retail
7 20 (5.93%) Telecoms
8 16 (4.75%) Law
9 14 (4.15%) Influencing Skills
9 14 (4.15%) Presentation Skills
10 13 (3.86%) Inclusion and Diversity
11 9 (2.67%) Automotive
12 7 (2.08%) Back Office
12 7 (2.08%) Legal
12 7 (2.08%) Organisational Skills
12 7 (2.08%) Public Sector
13 6 (1.78%) Digital Economy
13 6 (1.78%) Games
14 5 (1.48%) Front Office
Job Titles
1 50 (14.84%) Architect
2 47 (13.95%) Analyst
3 45 (13.35%) Developer
4 39 (11.57%) Solutions Architect
5 34 (10.09%) Consultant
6 22 (6.53%) Business Analyst
7 21 (6.23%) Software Developer
8 20 (5.93%) Lead Developer
8 20 (5.93%) Lead Software Developer
8 20 (5.93%) SaaS Developer
9 17 (5.04%) Project Manager
10 16 (4.75%) Support Analyst
11 13 (3.86%) IT Analyst
12 12 (3.56%) CRM Manager
12 12 (3.56%) Programme Manager
13 11 (3.26%) IT Support
14 10 (2.97%) Microsoft 365 Architect
15 9 (2.67%) Applications Support
15 9 (2.67%) Senior Business Analyst
15 9 (2.67%) Transformation Manager
Libraries, Frameworks & Software Standards
1 28 (8.31%) HTML
2 25 (7.42%) CSS
3 21 (6.23%) .NET
4 20 (5.93%) Apache Flex
5 7 (2.08%) ADO
6 5 (1.48%) Laravel
6 5 (1.48%) Web Services
7 4 (1.19%) jQuery
7 4 (1.19%) JSON
7 4 (1.19%) Middleware
7 4 (1.19%) REST
7 4 (1.19%) XML
8 3 (0.89%) ASP.NET
8 3 (0.89%) React
8 3 (0.89%) SAP Fiori
8 3 (0.89%) SOAP
8 3 (0.89%) Vue.js
9 2 (0.59%) COM
9 2 (0.59%) LAMP
9 2 (0.59%) SAP Basis
Miscellaneous
1 17 (5.04%) Mobile App
2 13 (3.86%) Data Centre
3 8 (2.37%) Life Science
3 8 (2.37%) Management Information System
3 8 (2.37%) Self-Motivation
4 7 (2.08%) Driving Licence
4 7 (2.08%) PMI
4 7 (2.08%) Social Media
4 7 (2.08%) User Experience
5 6 (1.78%) FMCG
6 5 (1.48%) Analytical Mindset
6 5 (1.48%) Clustering
6 5 (1.48%) Data Protection Act
7 4 (1.19%) Enterprise Software
7 4 (1.19%) Hybrid Cloud
8 3 (0.89%) Embedded Systems
8 3 (0.89%) EPoS
8 3 (0.89%) Virtual Team
9 2 (0.59%) Legacy Systems
10 1 (0.30%) Legacy Applications
Operating Systems
1 23 (6.82%) Windows
2 15 (4.45%) Linux
3 12 (3.56%) Windows Server
4 3 (0.89%) Ubuntu
4 3 (0.89%) Unix
4 3 (0.89%) Windows 10
5 2 (0.59%) Windows 7
6 1 (0.30%) AIX
6 1 (0.30%) Mac OS
6 1 (0.30%) Red Hat Enterprise Linux
6 1 (0.30%) Solaris
6 1 (0.30%) Windows 8
Processes & Methodologies
1 73 (21.66%) ERP
2 66 (19.58%) Agile Software Development
3 47 (13.95%) Coaching
4 40 (11.87%) Problem-Solving
5 39 (11.57%) Project Management
6 32 (9.50%) Stakeholder Management
7 31 (9.20%) Project Delivery
8 30 (8.90%) DevOps
8 30 (8.90%) Presales
9 27 (8.01%) Analytics
9 27 (8.01%) Migration
10 26 (7.72%) Business Intelligence
10 26 (7.72%) IT Strategy
11 25 (7.42%) ITIL
11 25 (7.42%) Product Roadmap
12 24 (7.12%) Configure, Price, Quote (CPQ)
13 23 (6.82%) Full Stack Development
14 22 (6.53%) Data Management
14 22 (6.53%) E-Commerce
15 20 (5.93%) Data Privacy
Programming Languages
1 40 (11.87%) SQL
2 36 (10.68%) JavaScript
3 26 (7.72%) Java
4 20 (5.93%) C#
4 20 (5.93%) Python
5 10 (2.97%) R
6 8 (2.37%) PHP
7 7 (2.08%) VB.NET
8 6 (1.78%) PowerShell
8 6 (1.78%) T-SQL
9 4 (1.19%) C
9 4 (1.19%) C++
9 4 (1.19%) Dart
9 4 (1.19%) MATLAB
9 4 (1.19%) Objective-C
9 4 (1.19%) Pascal
9 4 (1.19%) Perl
9 4 (1.19%) Ruby
9 4 (1.19%) Scala
9 4 (1.19%) VBScript
Qualifications
1 28 (8.31%) Degree
2 7 (2.08%) PMI Certification
3 6 (1.78%) Microsoft Certification
4 5 (1.48%) Computer Science Degree
4 5 (1.48%) TOGAF Certification
5 4 (1.19%) PRINCE2 Certification
5 4 (1.19%) Security Cleared
6 3 (0.89%) DBS Check
6 3 (0.89%) ISEB
6 3 (0.89%) PRINCE2 Practitioner
7 2 (0.59%) A+ Certification
7 2 (0.59%) CompTIA Security+
7 2 (0.59%) ITIL Certification
7 2 (0.59%) Master's Degree
7 2 (0.59%) MBA
7 2 (0.59%) Network+ Certification
7 2 (0.59%) SC Cleared
8 1 (0.30%) AWS Certification
8 1 (0.30%) ISTQB
8 1 (0.30%) ISTQB Advanced Certification
Quality Assurance & Compliance
1 43 (12.76%) QA
2 12 (3.56%) GDPR
3 11 (3.26%) Data Quality
3 11 (3.26%) PMO
4 8 (2.37%) SLA
5 4 (1.19%) COBIT
6 3 (0.89%) Accessibility
7 2 (0.59%) ISO/IEC 27001
8 1 (0.30%) Cyber Essentials
8 1 (0.30%) ISO 9001
8 1 (0.30%) NEBOSH
8 1 (0.30%) PCI DSS
System Software
1 27 (8.01%) Active Directory
2 10 (2.97%) Hyper-V
3 1 (0.30%) NFS
Systems Management
1 5 (1.48%) Active Directory Federation Services
1 5 (1.48%) Single Sign-On
1 5 (1.48%) WSUS
2 2 (0.59%) Microsoft Intune
3 1 (0.30%) Ansible
3 1 (0.30%) EMC NetWorker
3 1 (0.30%) SCCM
3 1 (0.30%) TeMIP
3 1 (0.30%) Terraform
Vendors
1 133 (39.47%) Microsoft
2 46 (13.65%) Salesforce.com
3 17 (5.04%) SAP
4 12 (3.56%) Adobe
5 10 (2.97%) Apple
5 10 (2.97%) Oracle
5 10 (2.97%) VMware
6 9 (2.67%) Google
7 7 (2.08%) HubSpot
8 6 (1.78%) dotdigital
8 6 (1.78%) Sage
9 5 (1.48%) Workday
10 4 (1.19%) Atlassian
10 4 (1.19%) JD Edwards
10 4 (1.19%) MuleSoft
10 4 (1.19%) Salesforce Marketing Cloud
11 3 (0.89%) Ariba
11 3 (0.89%) Computacenter
11 3 (0.89%) Hitachi
11 3 (0.89%) Sitecore