Period
to 17 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > Midlands
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 78 73 58
Rank change year-on-year -5 -15 +15
Permanent jobs citing CRM 445 577 771
As % of all permanent IT jobs advertised in the Midlands 3.70% 3.86% 4.61%
As % of the Processes & Methodologies category 4.02% 4.25% 5.04%
Number of salaries quoted 327 444 565
Midlands median annual salary £40,000 £41,500 £40,000
Median salary % change year-on-year -3.61% +3.75% -11.11%
10th Percentile £25,000 £23,650 £24,850
90th Percentile £86,000 £68,750 £62,500
England median annual salary £48,500 £48,500 £47,500
% change year-on-year - +2.11% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Permanent vacancies with a requirement for process or methodology skills 11,066 13,591 15,307
As % of all permanent IT jobs advertised in the Midlands 91.91% 90.98% 91.46%
Number of salaries quoted 8,216 10,977 12,074
Midlands median annual salary £44,000 £40,000 £42,500
Median salary % change year-on-year +10.00% -5.88% +6.25%
10th Percentile £26,250 £25,000 £25,500
90th Percentile £70,000 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

CRM
Job Vacancy Trend in the Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for CRM in the Midlands

CRM
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the Midlands.

Salary trend for CRM in the Midlands

CRM
Salary Histogram in the Midlands

The salary distribution of IT jobs citing CRM in the Midlands over the 6 months to 17 January 2019.

Salary histogram for CRM in the Midlands

CRM
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Midlands region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -12 313 £40,000 -5.88% 88
East Midlands +35 131 £32,500 -18.75% 45
CRM
England

For the 6 months to 17 January 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for CRM.

1 123 (27.64%) Finance
2 104 (23.37%) Microsoft
3 102 (22.92%) JavaScript
4 95 (21.35%) Dynamics CRM
5 94 (21.12%) Agile Software Development
6 93 (20.90%) .NET
7 89 (20.00%) SQL
8 75 (16.85%) Project Management
8 75 (16.85%) Degree
9 74 (16.63%) HTML
10 69 (15.51%) SQL Server
11 65 (14.61%) Problem-Solving
12 63 (14.16%) C#
13 55 (12.36%) ITIL
14 52 (11.69%) CSS
15 50 (11.24%) ERP
15 50 (11.24%) Dynamics 365
16 48 (10.79%) Marketing
17 47 (10.56%) SAP
18 46 (10.34%) Microsoft Azure
19 42 (9.44%) Service Delivery
19 42 (9.44%) Line Management
20 41 (9.21%) Business Intelligence
21 40 (8.99%) Scrum
21 40 (8.99%) Analytical Skills
22 39 (8.76%) Internet
22 39 (8.76%) Salesforce.com
23 38 (8.54%) Management Information System
24 37 (8.31%) Software Engineering
24 37 (8.31%) Computer Science

CRM
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (5.84%) CMS
2 21 (4.72%) SharePoint
3 5 (1.12%) SharePoint 2010
4 4 (0.90%) SharePoint Server
4 4 (0.90%) Umbraco
5 3 (0.67%) Oracle SOA Suite
5 3 (0.67%) WebLogic
6 2 (0.45%) Confluence
6 2 (0.45%) IIS
6 2 (0.45%) SAS
7 1 (0.22%) Anypoint
7 1 (0.22%) Moodle
7 1 (0.22%) MS Exchange
7 1 (0.22%) SugarCRM
7 1 (0.22%) Totara
7 1 (0.22%) WebSphere
7 1 (0.22%) WordPress
Applications
1 21 (4.72%) Microsoft Office
2 20 (4.49%) Microsoft Excel
3 5 (1.12%) Microsoft PowerPoint
4 3 (0.67%) MS Visio
5 1 (0.22%) Microsoft Project
Business Applications
1 95 (21.35%) Dynamics CRM
2 15 (3.37%) Oracle EBS
2 15 (3.37%) SAP CRM
3 11 (2.47%) SAP S/4HANA
4 10 (2.25%) Dynamics AX
5 7 (1.57%) NetSuite
6 6 (1.35%) Raiser's Edge
7 5 (1.12%) Dynamics NAV
8 4 (0.90%) Salesforce.com CRM
8 4 (0.90%) SAP Business ByDesign
9 3 (0.67%) SAP ERP
10 2 (0.45%) Adobe Campaign
10 2 (0.45%) FastStats
10 2 (0.45%) Sage 1000
10 2 (0.45%) SAP Business One
10 2 (0.45%) SAP Hybris
11 1 (0.22%) Dynamics GP
11 1 (0.22%) IBM Operational Decision Manager
11 1 (0.22%) Oracle Applications
11 1 (0.22%) Oracle CRM
Cloud Services
1 50 (11.24%) Dynamics 365
2 46 (10.34%) Microsoft Azure
3 32 (7.19%) Office 365
4 23 (5.17%) PaaS
5 21 (4.72%) IaaS
6 13 (2.92%) SaaS
7 7 (1.57%) Amazon AWS
7 7 (1.57%) Google Analytics
8 5 (1.12%) Cloud Computing
9 4 (0.90%) Force.com
9 4 (0.90%) G Suite
10 3 (0.67%) Salesforce Service Cloud
11 2 (0.45%) Salesforce Sales Cloud
11 2 (0.45%) SmartFocus
12 1 (0.22%) AdWords
12 1 (0.22%) AWS Lambda
12 1 (0.22%) Boomi
12 1 (0.22%) Heroku
12 1 (0.22%) Oracle Service Cloud
12 1 (0.22%) Serverless
Communications & Networking
1 39 (8.76%) Internet
2 18 (4.04%) Firewall
3 7 (1.57%) DHCP
3 7 (1.57%) TCP/IP
4 6 (1.35%) WAN
5 5 (1.12%) DNS
5 5 (1.12%) Intranet
5 5 (1.12%) VLAN
5 5 (1.12%) VoIP
6 4 (0.90%) H.323
6 4 (0.90%) RTP
7 3 (0.67%) VPN
8 2 (0.45%) LAN
8 2 (0.45%) SMS
8 2 (0.45%) SSL
8 2 (0.45%) Wi-Fi
9 1 (0.22%) Asterisk PBX
9 1 (0.22%) Skype
9 1 (0.22%) WinSCP
Database & Business Intelligence
1 69 (15.51%) SQL Server
2 29 (6.52%) SQL Server Reporting Services
3 19 (4.27%) SQL Server Integration Services
4 16 (3.60%) Data Warehouse
5 15 (3.37%) SAP HANA
6 12 (2.70%) Azure SQL Database
6 12 (2.70%) Big Data
6 12 (2.70%) Oracle BI Publisher
6 12 (2.70%) Oracle Discoverer
6 12 (2.70%) Oracle Reports
6 12 (2.70%) Redis
7 11 (2.47%) InterSystems Cache
8 9 (2.02%) Power BI
8 9 (2.02%) SQL Server Analysis Services
9 7 (1.57%) DB2
9 7 (1.57%) QlikView
10 3 (0.67%) Blockchain
10 3 (0.67%) Data Lake
10 3 (0.67%) Hadoop
10 3 (0.67%) MySQL
Development Applications
1 20 (4.49%) Git (software)
2 12 (2.70%) Oracle APEX
3 10 (2.25%) JIRA
3 10 (2.25%) Visual Studio
4 5 (1.12%) Visual Studio Team System
5 4 (0.90%) Jasmine
5 4 (0.90%) Mocha
5 4 (0.90%) Selenium
6 3 (0.67%) Jenkins
6 3 (0.67%) Subversion
6 3 (0.67%) Team Foundation Server
7 2 (0.45%) Visual Studio Code
8 1 (0.22%) Cucumber
8 1 (0.22%) Fiddler
8 1 (0.22%) JUnit
8 1 (0.22%) SpecFlow
General
1 123 (27.64%) Finance
2 48 (10.79%) Marketing
3 36 (8.09%) Retail
4 18 (4.04%) Telecoms
5 16 (3.60%) Publishing
6 13 (2.92%) Advertising
6 13 (2.92%) Manufacturing
7 6 (1.35%) Automotive
8 3 (0.67%) Billing
8 3 (0.67%) Legal
9 2 (0.45%) Games
10 1 (0.22%) Electronics
10 1 (0.22%) French Language
10 1 (0.22%) Front Office
10 1 (0.22%) Italian Language
10 1 (0.22%) Local Government
Job Titles
1 88 (19.78%) Developer
2 70 (15.73%) Analyst
3 54 (12.13%) Architect
4 34 (7.64%) Consultant
5 25 (5.62%) Project Manager
6 24 (5.39%) .NET Developer
6 24 (5.39%) C# Developer
7 22 (4.94%) Solutions Architect
7 22 (4.94%) Team Leader
8 21 (4.72%) .NET Team Leader
8 21 (4.72%) Delivery Manager
9 17 (3.82%) Enterprise Architect
10 16 (3.60%) CRM Consultant
11 15 (3.37%) C# .NET Developer
11 15 (3.37%) CRM Developer
11 15 (3.37%) Software Developer
12 14 (3.15%) Agile Delivery Manager
12 14 (3.15%) Applications Support
12 14 (3.15%) Business Analyst
12 14 (3.15%) Support Analyst
Libraries, Frameworks & Software Standards
1 93 (20.90%) .NET
2 74 (16.63%) HTML
3 52 (11.69%) CSS
4 36 (8.09%) Web Services
5 28 (6.29%) ASP.NET
6 22 (4.94%) REST
7 21 (4.72%) SOAP
8 19 (4.27%) jQuery
9 18 (4.04%) HTML5
10 17 (3.82%) AngularJS
11 16 (3.60%) .NET Core
12 14 (3.15%) ASP.NET MVC
13 12 (2.70%) .NET Framework
14 10 (2.25%) Entity Framework
15 9 (2.02%) XML
16 8 (1.80%) ASP.NET Web Forms
16 8 (1.80%) Node.js
17 7 (1.57%) Microsoft Graph
18 6 (1.35%) Oracle Fusion
18 6 (1.35%) Visualforce
Miscellaneous
1 40 (8.99%) Analytical Skills
2 38 (8.54%) Management Information System
3 35 (7.87%) Self-Motivation
4 27 (6.07%) Data Centre
4 27 (6.07%) User Experience
5 16 (3.60%) CMDB
6 14 (3.15%) Driving Licence
7 11 (2.47%) Mobile App
7 11 (2.47%) NHS
8 9 (2.02%) Greenfield Project
8 9 (2.02%) Internet of Things
9 7 (1.57%) Private Cloud
10 6 (1.35%) Analytical Mindset
10 6 (1.35%) FMCG
10 6 (1.35%) Graphic Design
10 6 (1.35%) PMI
11 3 (0.67%) Learning Management System
11 3 (0.67%) Social Media
12 2 (0.45%) Enterprise Software
12 2 (0.45%) EPoS
Operating Systems
1 22 (4.94%) Windows
2 9 (2.02%) Windows 7
3 7 (1.57%) Windows Server 2012
4 6 (1.35%) Windows 8
4 6 (1.35%) Windows Server
5 5 (1.12%) Linux
6 4 (0.90%) Windows Server 2003
7 3 (0.67%) Windows 10
8 2 (0.45%) Windows Server 2008
Processes & Methodologies
1 94 (21.12%) Agile Software Development
2 75 (16.85%) Project Management
3 65 (14.61%) Problem-Solving
4 55 (12.36%) ITIL
5 50 (11.24%) ERP
6 42 (9.44%) Line Management
6 42 (9.44%) Service Delivery
7 41 (9.21%) Business Intelligence
8 40 (8.99%) Scrum
9 37 (8.31%) Computer Science
9 37 (8.31%) Software Engineering
10 36 (8.09%) Presales
11 35 (7.87%) MVC
11 35 (7.87%) TOGAF
12 33 (7.42%) Analytics
13 31 (6.97%) Decision-Making
13 31 (6.97%) Service Management
14 28 (6.29%) E-Commerce
14 28 (6.29%) PRINCE2
14 28 (6.29%) SDLC
Programming Languages
1 102 (22.92%) JavaScript
2 89 (20.00%) SQL
3 63 (14.16%) C#
4 30 (6.74%) Java
5 18 (4.04%) VB
6 14 (3.15%) Python
6 14 (3.15%) T-SQL
7 13 (2.92%) C++
8 12 (2.70%) PL/SQL
8 12 (2.70%) VB.NET
9 11 (2.47%) PowerShell
10 9 (2.02%) C
10 9 (2.02%) VBScript
11 7 (1.57%) PHP
11 7 (1.57%) VB6
12 6 (1.35%) Apex Code
13 4 (0.90%) R
14 2 (0.45%) ABAP
14 2 (0.45%) Shell Script
14 2 (0.45%) TypeScript
Qualifications
1 75 (16.85%) Degree
2 22 (4.94%) PMI Certification
3 21 (4.72%) Computer Science Degree
4 20 (4.49%) ISEB
5 17 (3.82%) PMP
6 16 (3.60%) CEH
6 16 (3.60%) CISSP
6 16 (3.60%) CompTIA Security+
6 16 (3.60%) Microsoft Certification
7 11 (2.47%) MCSE
8 10 (2.25%) Security Cleared
9 7 (1.57%) HNC
9 7 (1.57%) HND
9 7 (1.57%) RHCA
9 7 (1.57%) RHCE
9 7 (1.57%) RHCSA
10 5 (1.12%) Master's Degree
11 4 (0.90%) CCNA
11 4 (0.90%) Cisco Certification
11 4 (0.90%) MCITP
Quality Assurance & Compliance
1 26 (5.84%) SLA
2 24 (5.39%) GDPR
3 17 (3.82%) ISO/IEC 27001
4 16 (3.60%) GPG13
5 10 (2.25%) Data Quality
6 7 (1.57%) PMO
6 7 (1.57%) QA
7 1 (0.22%) Cyber Essentials
7 1 (0.22%) IASME
System Software
1 27 (6.07%) VMware Infrastructure
2 11 (2.47%) Active Directory
3 8 (1.80%) Hyper-V
4 3 (0.67%) Docker
5 2 (0.45%) vSphere
Systems Management
1 1 (0.22%) Backup Exec
1 1 (0.22%) Kubernetes
1 1 (0.22%) WSUS
Vendors
1 104 (23.37%) Microsoft
2 47 (10.56%) SAP
3 39 (8.76%) Salesforce.com
4 31 (6.97%) VMware
5 30 (6.74%) Oracle
6 16 (3.60%) CheckPoint
6 16 (3.60%) Citrix
6 16 (3.60%) EMC
6 16 (3.60%) NetApp
7 13 (2.92%) Tableau
8 11 (2.47%) Google
9 10 (2.25%) Sage
10 6 (1.35%) Cisco
11 5 (1.12%) Avaya
11 5 (1.12%) Infor
12 3 (0.67%) Atlassian
12 3 (0.67%) Epicor
12 3 (0.67%) Hitwise
12 3 (0.67%) hybris
12 3 (0.67%) Informatica