Technical Support Jobs in the Midlands

Technical Support
England > Midlands

The median Technical Support salary in the Midlands is £30,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 144 296 232
Rank change year-on-year +152 -64 +21
Permanent jobs requiring a Technical Support 182 32 123
As % of all permanent jobs advertised in the Midlands 1.56% 0.34% 1.13%
As % of the Job Titles category 1.65% 0.38% 1.19%
Number of salaries quoted 140 20 79
10th Percentile £22,888 £26,020 £18,600
25th Percentile £25,688 £26,192 £24,750
Median annual salary (50th Percentile) £30,000 £31,701 £27,500
Median % change year-on-year -5.37% +15.28% -8.33%
75th Percentile £37,500 £40,924 £33,250
90th Percentile £50,000 £47,935 £44,400
England median annual salary £33,500 £37,000 £31,500
% change year-on-year -9.46% +17.46% -3.08%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,029 8,504 10,355
% of permanent jobs with a recognized job title 94.29% 89.59% 94.91%
Number of salaries quoted 8,246 4,760 7,119
10th Percentile £26,125 £29,000 £27,500
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Technical Support
Job Vacancy Trend in the Midlands

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Technical Support in the Midlands

Technical Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Technical Support in the Midlands.

Salary trend for Technical Support in the Midlands

Technical Support
Salary Histogram in the Midlands

Salary distribution for jobs citing Technical Support in the Midlands over the 6 months to 5 May 2024.

Salary histogram for Technical Support in the Midlands

Technical Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Midlands region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +85 97 £35,000 +12.90% 14
East Midlands - 85 £28,000 - 14
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 5 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Technical Support in the job title.

1 67 (36.81%) Customer Service
2 51 (28.02%) Microsoft
3 45 (24.73%) Social Skills
4 39 (21.43%) Windows
5 27 (14.84%) Problem-Solving
6 26 (14.29%) Microsoft 365
7 24 (13.19%) Active Directory
8 23 (12.64%) Azure
9 20 (10.99%) Entra ID
10 17 (9.34%) Windows Server
10 17 (9.34%) SharePoint
10 17 (9.34%) Manufacturing
11 16 (8.79%) ITIL
12 15 (8.24%) Microsoft Office
13 14 (7.69%) Degree
14 13 (7.14%) VMware
14 13 (7.14%) Microsoft Intune
15 12 (6.59%) Microsoft Exchange
15 12 (6.59%) HNC
15 12 (6.59%) DNS
15 12 (6.59%) DHCP
16 11 (6.04%) Telematics
16 11 (6.04%) OneDrive
16 11 (6.04%) Documentation Skills
17 10 (5.49%) Hyper-V
17 10 (5.49%) Firewall
17 10 (5.49%) CRM
18 9 (4.95%) Analytical Skills
18 9 (4.95%) Organisational Skills
19 8 (4.40%) Mathematics

Technical Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (9.34%) SharePoint
2 12 (6.59%) Microsoft Exchange
3 1 (0.55%) WordPress
Applications
1 15 (8.24%) Microsoft Office
2 2 (1.10%) Microsoft Excel
3 1 (0.55%) Microsoft PowerPoint
Business Applications
1 2 (1.10%) Misys Midas
Cloud Services
1 26 (14.29%) Microsoft 365
2 23 (12.64%) Azure
3 20 (10.99%) Entra ID
4 11 (6.04%) OneDrive
5 6 (3.30%) Dynamics 365
5 6 (3.30%) Mimecast
5 6 (3.30%) SaaS
6 3 (1.65%) Power Automate
7 1 (0.55%) Apple Pay
7 1 (0.55%) WhatsApp
Communications & Networking
1 12 (6.59%) DHCP
1 12 (6.59%) DNS
2 10 (5.49%) Firewall
3 6 (3.30%) TCP/IP
3 6 (3.30%) WAN
4 5 (2.75%) SAN
5 4 (2.20%) iSCSI
5 4 (2.20%) VLAN
6 3 (1.65%) HTTP
6 3 (1.65%) Internet
6 3 (1.65%) Wireless
7 2 (1.10%) LAN
7 2 (1.10%) Remote Desktop
7 2 (1.10%) Unified Communications
Database & Business Intelligence
1 3 (1.65%) SQL Server
Development Applications
1 2 (1.10%) JIRA
2 1 (0.55%) Subversion
General
1 45 (24.73%) Social Skills
2 17 (9.34%) Manufacturing
3 11 (6.04%) Documentation Skills
4 9 (4.95%) Analytical Skills
4 9 (4.95%) Organisational Skills
5 6 (3.30%) Telecoms
6 5 (2.75%) Finance
6 5 (2.75%) Retail
7 3 (1.65%) Automotive
7 3 (1.65%) Electronics
7 3 (1.65%) Inclusion and Diversity
7 3 (1.65%) Polish Language
8 2 (1.10%) Aerospace
8 2 (1.10%) Pharmaceutical
8 2 (1.10%) Public Sector
8 2 (1.10%) Spanish Language
9 1 (0.55%) Agriculture
9 1 (0.55%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.65%) .NET
1 3 (1.65%) EDI
1 3 (1.65%) HTML
1 3 (1.65%) REST
Miscellaneous
1 7 (3.85%) Algorithms
1 7 (3.85%) CCTV
2 3 (1.65%) Driving Licence
2 3 (1.65%) Renewable Energy
3 2 (1.10%) iPhone
4 1 (0.55%) Onboarding
4 1 (0.55%) Robotics
4 1 (0.55%) Self-Motivation
Operating Systems
1 39 (21.43%) Windows
2 17 (9.34%) Windows Server
3 7 (3.85%) Windows 10
4 5 (2.75%) Mac OS
5 2 (1.10%) Linux
Processes & Methodologies
1 67 (36.81%) Customer Service
2 27 (14.84%) Problem-Solving
3 16 (8.79%) ITIL
4 11 (6.04%) Telematics
5 10 (5.49%) CRM
6 8 (4.40%) Continuous Improvement
6 8 (4.40%) Mathematics
7 6 (3.30%) Proactive Management
8 5 (2.75%) Agile
8 5 (2.75%) Decision-Making
8 5 (2.75%) Infrastructure Engineering
9 4 (2.20%) Customer Requirements
9 4 (2.20%) Customer-Centricity
9 4 (2.20%) Preventative Maintenance
9 4 (2.20%) Proactive Monitoring
9 4 (2.20%) Time Management
10 3 (1.65%) Case Management
10 3 (1.65%) Cloud Security
10 3 (1.65%) Creative Thinking
10 3 (1.65%) Ticket Management
Programming Languages
1 5 (2.75%) SQL
2 3 (1.65%) C#
Qualifications
1 14 (7.69%) Degree
2 12 (6.59%) HNC
3 6 (3.30%) HND
Quality Assurance & Compliance
1 6 (3.30%) SLA
2 5 (2.75%) QA
3 1 (0.55%) GDPR
System Software
1 24 (13.19%) Active Directory
2 10 (5.49%) Hyper-V
3 6 (3.30%) VMware Infrastructure
4 4 (2.20%) NFS
Systems Management
1 13 (7.14%) Microsoft Intune
2 3 (1.65%) Cisco Prime
2 3 (1.65%) McAfee ePO
2 3 (1.65%) SCOM
3 2 (1.10%) Progress Chef
Vendors
1 51 (28.02%) Microsoft
2 13 (7.14%) VMware
3 6 (3.30%) Acronis
3 6 (3.30%) Siemens
4 5 (2.75%) Cisco
5 3 (1.65%) Apple
5 3 (1.65%) McAfee
5 3 (1.65%) Salesforce
5 3 (1.65%) SolarWinds
5 3 (1.65%) UiPath
5 3 (1.65%) Veeam
6 1 (0.55%) Agilent
6 1 (0.55%) HP