Period
to 17 January 2018

The median annual salary for a 3rd Line Support Engineer was £35,000 in advertised job vacancies in the South East during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Engineer
England > South East
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 408 399 390
Rank change year-on-year -9 -9 -7
Permanent jobs requiring a 3rd Line Support Engineer 141 172 255
As % of all permanent IT jobs advertised in the South East 0.46% 0.54% 0.63%
As % of the Job Titles category 0.47% 0.55% 0.65%
Number of salaries quoted 131 155 250
South East median annual salary £35,000 £40,000 £38,500
Median salary % change year-on-year -12.50% +3.90% +10.00%
10th Percentile £26,750 £29,750 £29,975
90th Percentile £46,250 £48,750 £52,500
England median annual salary £37,500 £35,000 £38,000
% change year-on-year +7.14% -7.89% +5.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29,740 31,030 39,044
% of permanent IT jobs with a recognized job title 96.67% 96.90% 97.01%
Number of salaries quoted 24,823 25,764 33,036
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 3rd Line Support Engineer in the South East

3rd Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer in the South East.

Salary trend for 3rd Line Support Engineer in the South East

3rd Line Support Engineer
Salary Histogram in the South East

The salary distribution of IT jobs citing 3rd Line Support Engineer in the South East over the 6 months to 17 January 2018.

Salary histogram for 3rd Line Support Engineer in the South East

3rd Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the South East region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +12 66 £37,500 -6.25% 5
Hampshire -14 40 £30,500 -4.69% 1
Berkshire +9 31 £37,500 -11.76% 2
Buckinghamshire +18 26 £37,500 +15.38% 1
East Sussex -13 14 £35,000 -22.22%
Surrey -2 10 £35,000 -12.50% 2
Oxfordshire -15 9 £28,500 -10.24% 2
Kent +17 6 £42,500 +32.81% 1
Middlesex +14 2 £37,500 -11.76%
West Sussex -2 2 £45,000 -5.26% 1
M4 Corridor - 1 £32,500 -
3rd Line Support Engineer
England

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 January 2018, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 3rd Line Support Engineer in the job title.

1 121 (85.82%) Windows
2 108 (76.60%) Windows Server
3 93 (65.96%) Active Directory
4 83 (58.87%) Microsoft
5 80 (56.74%) VMware
6 76 (53.90%) Windows Server 2012
7 73 (51.77%) MS Exchange
8 54 (38.30%) Windows Server 2008
9 51 (36.17%) DNS
10 49 (34.75%) Hyper-V
11 48 (34.04%) Firewall
12 47 (33.33%) Office 365
13 46 (32.62%) Cisco
14 45 (31.91%) DHCP
15 44 (31.21%) Microsoft Azure
16 41 (29.08%) Microsoft Office
17 38 (26.95%) Windows 7
18 36 (25.53%) LAN
19 34 (24.11%) WAN
19 34 (24.11%) Windows 8
20 32 (22.70%) VMware Infrastructure
21 31 (21.99%) SQL Server
22 29 (20.57%) Cisco Certification
23 26 (18.44%) TCP/IP
23 26 (18.44%) ITIL
24 25 (17.73%) SQL
24 25 (17.73%) Microsoft Certification
25 24 (17.02%) Citrix
25 24 (17.02%) SharePoint
25 24 (17.02%) Windows 10

3rd Line Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (51.77%) MS Exchange
2 24 (17.02%) SharePoint
3 18 (12.77%) Exchange Server 2010
4 16 (11.35%) IIS
5 13 (9.22%) Exchange Server 2013
6 11 (7.80%) Skype for Business
7 2 (1.42%) Exchange Server 2007
8 1 (0.71%) Documentum
Applications
1 41 (29.08%) Microsoft Office
Business Applications
1 3 (2.13%) Dynamics CRM
2 1 (0.71%) Infor CloudSuite Industrial (formerly SyteLine)
Cloud Services
1 47 (33.33%) Office 365
2 44 (31.21%) Microsoft Azure
3 16 (11.35%) Amazon AWS
4 4 (2.84%) SaaS
5 3 (2.13%) AWS CloudFormation
5 3 (2.13%) IaaS
5 3 (2.13%) PaaS
5 3 (2.13%) Virtual Private Cloud
Communications & Networking
1 51 (36.17%) DNS
2 48 (34.04%) Firewall
3 45 (31.91%) DHCP
4 36 (25.53%) LAN
5 34 (24.11%) WAN
6 26 (18.44%) TCP/IP
7 23 (16.31%) SAN
8 19 (13.48%) VLAN
9 18 (12.77%) VPN
10 17 (12.06%) VoIP
11 11 (7.80%) Skype
12 6 (4.26%) H.323
12 6 (4.26%) PBX
13 4 (2.84%) Internet
13 4 (2.84%) IP Telephony
13 4 (2.84%) Wi-Fi
14 3 (2.13%) Cisco IPT
14 3 (2.13%) Kerberos
14 3 (2.13%) Unified Communications
14 3 (2.13%) WLAN
Database & Business Intelligence
1 31 (21.99%) SQL Server
2 5 (3.55%) SQL Server 2012
2 5 (3.55%) SQL Server 2014
3 2 (1.42%) SQL Server Reporting Services
4 1 (0.71%) MySQL
4 1 (0.71%) MySQL Workbench
4 1 (0.71%) SQL Server 2005
4 1 (0.71%) SQL Server 2008
4 1 (0.71%) SQL Server 2016
4 1 (0.71%) SQL Server Integration Services
General
1 6 (4.26%) Finance
2 3 (2.13%) Retail
3 2 (1.42%) Pharmaceutical
4 1 (0.71%) Italian Language
4 1 (0.71%) Legal
4 1 (0.71%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.42%) CSS
1 2 (1.42%) HTML
2 1 (0.71%) .NET
Miscellaneous
1 16 (11.35%) Driving Licence
2 9 (6.38%) Clustering
3 6 (4.26%) Linux Command Line
4 5 (3.55%) Data Centre
5 4 (2.84%) Fat Client
5 4 (2.84%) PKI
5 4 (2.84%) Thin Client
6 3 (2.13%) BYOD
6 3 (2.13%) Computer Science
6 3 (2.13%) Greenfield Project
7 2 (1.42%) Mobile App
8 1 (0.71%) Analytical Skills
8 1 (0.71%) Blackberry
8 1 (0.71%) Client/Server
8 1 (0.71%) CMDB
8 1 (0.71%) EPoS
8 1 (0.71%) HP Storage
8 1 (0.71%) Management Information System
8 1 (0.71%) Virtual Team
Operating Systems
1 121 (85.82%) Windows
2 108 (76.60%) Windows Server
3 76 (53.90%) Windows Server 2012
4 54 (38.30%) Windows Server 2008
5 38 (26.95%) Windows 7
6 34 (24.11%) Windows 8
7 24 (17.02%) Windows 10
8 22 (15.60%) Linux
9 10 (7.09%) Mac OS X
10 9 (6.38%) CentOS
11 5 (3.55%) SUSE
11 5 (3.55%) Unix
12 3 (2.13%) Ubuntu
12 3 (2.13%) Windows Vista
13 2 (1.42%) Windows 2000 Server
13 2 (1.42%) Windows XP
14 1 (0.71%) Windows Server 2003
Processes & Methodologies
1 26 (18.44%) ITIL
2 14 (9.93%) Mentoring
3 13 (9.22%) Problem Management
4 10 (7.09%) CRM
5 9 (6.38%) Agile Software Development
5 9 (6.38%) Disaster Recovery
5 9 (6.38%) ERP
6 8 (5.67%) Capacity Management
6 8 (5.67%) DevOps
6 8 (5.67%) Incident Management
7 7 (4.96%) Change Management
7 7 (4.96%) Service Delivery
8 6 (4.26%) Capacity Planning
8 6 (4.26%) Customer-Centricity
8 6 (4.26%) High Availability
8 6 (4.26%) Network Management
8 6 (4.26%) Release Management
8 6 (4.26%) Time Management
9 5 (3.55%) Migration
9 5 (3.55%) Service Management
Programming Languages
1 25 (17.73%) SQL
2 22 (15.60%) PowerShell
3 2 (1.42%) T-SQL
4 1 (0.71%) C#
4 1 (0.71%) JavaScript
Qualifications
1 29 (20.57%) Cisco Certification
2 25 (17.73%) Microsoft Certification
3 21 (14.89%) CCNA
4 15 (10.64%) MCSE
5 13 (9.22%) Degree
5 13 (9.22%) VMware Certified Professional (VCP)
6 12 (8.51%) MCSA
7 9 (6.38%) MCP
7 9 (6.38%) VERITAS Certified Professional (VCP)
8 8 (5.67%) CCNP
9 7 (4.96%) CCA
9 7 (4.96%) Citrix Certification
10 6 (4.26%) ITIL Foundation Certificate
11 4 (2.84%) Security Cleared
12 3 (2.13%) CCNP Voice
12 3 (2.13%) SC Cleared
13 2 (1.42%) DV Cleared
13 2 (1.42%) JNCIP
13 2 (1.42%) VCAP
13 2 (1.42%) VCP6
Quality Assurance & Compliance
1 15 (10.64%) SLA
2 1 (0.71%) Sarbanes-Oxley
System Software
1 93 (65.96%) Active Directory
2 49 (34.75%) Hyper-V
3 32 (22.70%) VMware Infrastructure
4 16 (11.35%) VMware ESXi
5 12 (8.51%) vSphere
6 3 (2.13%) Virtual Servers
7 2 (1.42%) vCloud
7 2 (1.42%) XenApp
8 1 (0.71%) ISA Server
8 1 (0.71%) XenServer
Systems Management
1 17 (12.06%) SCCM
2 15 (10.64%) Symantec Enterprise Vault
3 11 (7.80%) Backup Exec
3 11 (7.80%) vCenter Server
4 9 (6.38%) Puppet
4 9 (6.38%) Symantec Endpoint Protection
4 9 (6.38%) Tivoli Storage Manager
5 7 (4.96%) WSUS
6 6 (4.26%) Opscode Chef
7 5 (3.55%) SCOM
7 5 (3.55%) Systems Management Server (SMS)
8 3 (2.13%) Cisco CME
8 3 (2.13%) Cisco UCCX
8 3 (2.13%) Terraform
9 1 (0.71%) IBM BigFix
9 1 (0.71%) SCVMM
9 1 (0.71%) Simpana
9 1 (0.71%) XenMobile
Vendors
1 83 (58.87%) Microsoft
2 80 (56.74%) VMware
3 46 (32.62%) Cisco
4 24 (17.02%) Citrix
5 19 (13.48%) Juniper
6 17 (12.06%) HP
7 16 (11.35%) Symantec
8 12 (8.51%) F5
9 11 (7.80%) Veeam
10 9 (6.38%) Altiris
10 9 (6.38%) Forcepoint
10 9 (6.38%) Veritas
11 7 (4.96%) Dell
11 7 (4.96%) NetApp
12 6 (4.26%) Red Hat
13 5 (3.55%) SAP
14 4 (2.84%) Aruba
15 3 (2.13%) Brocade
15 3 (2.13%) CheckPoint
15 3 (2.13%) Palo Alto