Period
to 14 December 2017

The median annual salary for a 3rd Line Support Engineer was £35,000 in advertised job vacancies in the South East during the 6 months to 14 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Engineer
England > South East
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 395 424 416
Rank change year-on-year +29 -8 -25
Permanent jobs requiring a 3rd Line Support Engineer 153 171 248
As % of all permanent IT jobs advertised in the South East 0.49% 0.50% 0.59%
As % of the Job Titles category 0.51% 0.52% 0.60%
Number of salaries quoted 142 154 244
South East median annual salary £35,000 £37,500 £38,500
Median salary % change year-on-year -6.67% -2.60% +10.00%
10th Percentile £26,025 £29,750 £29,825
90th Percentile £47,500 £46,950 £48,750
England median annual salary £37,500 £35,000 £37,500
% change year-on-year +7.14% -6.67% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 30242 32999 41072
% of permanent IT jobs with a recognized job title 96.65% 97.10% 96.95%
Number of salaries quoted 25192 27610 34507
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £66,250
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

3rd Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 3rd Line Support Engineer in the South East

3rd Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer in the South East.

Salary trend for 3rd Line Support Engineer in the South East

3rd Line Support Engineer
Salary Histogram in the South East

The salary distribution of IT jobs citing 3rd Line Support Engineer in the South East over the 6 months to 14 December 2017.

Salary histogram for 3rd Line Support Engineer in the South East

3rd Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the South East region over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +21 73 £36,000 -10.00% 1
Hampshire -9 40 £30,500 -4.69% 3
Buckinghamshire +21 29 £37,500 +15.38%
Berkshire +19 29 £37,500 -11.76%
Oxfordshire +4 15 £28,500 -18.57% 1
East Sussex +5 14 £35,000 -22.22%
Kent +23 11 £42,500 -
Surrey -4 9 £39,000 -2.50% 4
West Sussex -2 3 £27,500 -42.11%
Middlesex - 2 £37,500 -
M4 Corridor - 1 £32,500 -
3rd Line Support Engineer
England

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 14 December 2017, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 3rd Line Support Engineer in the job title.

1 130 (84.97%) Windows
2 115 (75.16%) Windows Server
3 103 (67.32%) Active Directory
4 85 (55.56%) Microsoft
5 80 (52.29%) VMware
6 77 (50.33%) Windows Server 2012
7 74 (48.37%) MS Exchange
8 61 (39.87%) DNS
9 60 (39.22%) Hyper-V
10 58 (37.91%) Windows Server 2008
11 57 (37.25%) DHCP
12 54 (35.29%) Office 365
13 50 (32.68%) Firewall
14 49 (32.03%) Cisco
15 46 (30.07%) Microsoft Azure
16 43 (28.10%) LAN
17 41 (26.80%) Windows 7
18 40 (26.14%) WAN
19 39 (25.49%) VMware Infrastructure
20 38 (24.84%) Microsoft Office
21 35 (22.88%) Cisco Certification
21 35 (22.88%) Windows 8
22 33 (21.57%) Microsoft Certification
23 32 (20.92%) SQL Server
23 32 (20.92%) ITIL
24 29 (18.95%) SAN
24 29 (18.95%) TCP/IP
25 28 (18.30%) PowerShell
25 28 (18.30%) Windows 10
26 25 (16.34%) Citrix

3rd Line Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (48.37%) MS Exchange
2 24 (15.69%) SharePoint
3 20 (13.07%) Exchange Server 2010
4 15 (9.80%) IIS
4 15 (9.80%) Skype for Business
5 13 (8.50%) Exchange Server 2013
6 3 (1.96%) Exchange Server 2007
7 1 (0.65%) CMS
7 1 (0.65%) Documentum
7 1 (0.65%) Exchange Server 2003
7 1 (0.65%) SAS
Applications
1 38 (24.84%) Microsoft Office
Business Applications
1 1 (0.65%) Dynamics CRM
1 1 (0.65%) Infor CloudSuite Industrial (formerly SyteLine)
1 1 (0.65%) SDL Web 8
Cloud Services
1 54 (35.29%) Office 365
2 46 (30.07%) Microsoft Azure
3 19 (12.42%) Amazon AWS
4 7 (4.58%) SaaS
5 5 (3.27%) AWS CloudFormation
5 5 (3.27%) IaaS
5 5 (3.27%) PaaS
5 5 (3.27%) Virtual Private Cloud
Communications & Networking
1 61 (39.87%) DNS
2 57 (37.25%) DHCP
3 50 (32.68%) Firewall
4 43 (28.10%) LAN
5 40 (26.14%) WAN
6 29 (18.95%) SAN
6 29 (18.95%) TCP/IP
7 23 (15.03%) VLAN
8 19 (12.42%) VoIP
8 19 (12.42%) VPN
9 15 (9.80%) Skype
10 7 (4.58%) PBX
11 5 (3.27%) H.323
11 5 (3.27%) Internet
11 5 (3.27%) Kerberos
11 5 (3.27%) LDAP
11 5 (3.27%) MPLS
11 5 (3.27%) PSTN
12 4 (2.61%) IP Telephony
12 4 (2.61%) VRRP
Database & Business Intelligence
1 32 (20.92%) SQL Server
2 5 (3.27%) SQL Server 2012
2 5 (3.27%) SQL Server 2014
3 2 (1.31%) SQL Server 2005
3 2 (1.31%) SQL Server 2008
3 2 (1.31%) SQL Server Reporting Services
4 1 (0.65%) MySQL
4 1 (0.65%) MySQL Workbench
4 1 (0.65%) SQL Server Integration Services
General
1 8 (5.23%) Finance
2 3 (1.96%) Retail
3 2 (1.31%) Pharmaceutical
4 1 (0.65%) Advertising
4 1 (0.65%) Italian Language
4 1 (0.65%) Legal
4 1 (0.65%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.31%) .NET
1 2 (1.31%) CSS
1 2 (1.31%) HTML
2 1 (0.65%) WSH
Miscellaneous
1 15 (9.80%) Driving Licence
2 10 (6.54%) Data Centre
3 8 (5.23%) Clustering
4 6 (3.92%) Fat Client
4 6 (3.92%) Linux Command Line
4 6 (3.92%) PKI
4 6 (3.92%) Thin Client
5 5 (3.27%) BYOD
5 5 (3.27%) Greenfield Project
6 4 (2.61%) CMDB
7 3 (1.96%) Computer Science
8 2 (1.31%) Analytical Skills
8 2 (1.31%) Management Information System
8 2 (1.31%) Mobile App
8 2 (1.31%) Virtual Team
9 1 (0.65%) Blackberry
9 1 (0.65%) Client/Server
9 1 (0.65%) EPoS
9 1 (0.65%) HP Storage
9 1 (0.65%) PDA
Operating Systems
1 130 (84.97%) Windows
2 115 (75.16%) Windows Server
3 77 (50.33%) Windows Server 2012
4 58 (37.91%) Windows Server 2008
5 41 (26.80%) Windows 7
6 35 (22.88%) Windows 8
7 28 (18.30%) Windows 10
8 21 (13.73%) Linux
9 12 (7.84%) Mac OS X
10 8 (5.23%) CentOS
11 5 (3.27%) SUSE
11 5 (3.27%) Unix
12 3 (1.96%) Windows Server 2003
13 2 (1.31%) Ubuntu
13 2 (1.31%) Windows 2000 Server
13 2 (1.31%) Windows Vista
13 2 (1.31%) Windows XP
14 1 (0.65%) Apple iOS
Processes & Methodologies
1 32 (20.92%) ITIL
2 16 (10.46%) Mentoring
3 14 (9.15%) Problem Management
4 11 (7.19%) Agile Software Development
4 11 (7.19%) Disaster Recovery
5 10 (6.54%) Change Management
5 10 (6.54%) Migration
6 9 (5.88%) Capacity Management
6 9 (5.88%) CRM
7 8 (5.23%) DevOps
8 7 (4.58%) High Availability
8 7 (4.58%) Incident Management
8 7 (4.58%) Network Management
8 7 (4.58%) Patch Management
8 7 (4.58%) Service Delivery
8 7 (4.58%) Service Management
9 6 (3.92%) ERP
9 6 (3.92%) Load Balancing
9 6 (3.92%) PRINCE2
9 6 (3.92%) Release Management
Programming Languages
1 28 (18.30%) PowerShell
2 24 (15.69%) SQL
3 2 (1.31%) T-SQL
4 1 (0.65%) C
4 1 (0.65%) C#
4 1 (0.65%) C++
4 1 (0.65%) Java
4 1 (0.65%) JavaScript
4 1 (0.65%) VBScript
Qualifications
1 35 (22.88%) Cisco Certification
2 33 (21.57%) Microsoft Certification
3 24 (15.69%) CCNA
4 21 (13.73%) MCSE
5 16 (10.46%) MCSA
6 14 (9.15%) Degree
7 12 (7.84%) VMware Certified Professional (VCP)
8 11 (7.19%) CCNP
9 9 (5.88%) MCP
10 7 (4.58%) CCA
10 7 (4.58%) Citrix Certification
10 7 (4.58%) VERITAS Certified Professional (VCP)
11 6 (3.92%) ITIL Foundation Certificate
11 6 (3.92%) JNCIP
12 3 (1.96%) CCNP Voice
12 3 (1.96%) MCITP
12 3 (1.96%) MCTS
12 3 (1.96%) VCAP
13 2 (1.31%) Security Cleared
13 2 (1.31%) VCP6
Quality Assurance & Compliance
1 21 (13.73%) SLA
2 2 (1.31%) ISO/IEC 27001
3 1 (0.65%) QA
3 1 (0.65%) Sarbanes-Oxley
System Software
1 103 (67.32%) Active Directory
2 60 (39.22%) Hyper-V
3 39 (25.49%) VMware Infrastructure
4 14 (9.15%) vSphere
5 12 (7.84%) VMware ESXi
6 4 (2.61%) Virtual Servers
6 4 (2.61%) XenApp
7 2 (1.31%) vCloud
8 1 (0.65%) Citrix Presentation Server
8 1 (0.65%) ISA Server
8 1 (0.65%) MetaFrame
8 1 (0.65%) XenDesktop
Systems Management
1 22 (14.38%) SCCM
2 12 (7.84%) Symantec Enterprise Vault
3 11 (7.19%) Backup Exec
3 11 (7.19%) Puppet
4 9 (5.88%) vCenter Server
5 8 (5.23%) SCOM
5 8 (5.23%) WSUS
6 7 (4.58%) Symantec Endpoint Protection
6 7 (4.58%) Systems Management Server (SMS)
6 7 (4.58%) Tivoli Storage Manager
7 6 (3.92%) Opscode Chef
8 5 (3.27%) Terraform
9 3 (1.96%) Cisco CME
9 3 (1.96%) Cisco UCCX
10 1 (0.65%) IBM BigFix
10 1 (0.65%) Microsoft Data Protection Manager
10 1 (0.65%) Norton AntiVirus
10 1 (0.65%) SCVMM
10 1 (0.65%) Simpana
10 1 (0.65%) SmoothWall
Vendors
1 85 (55.56%) Microsoft
2 80 (52.29%) VMware
3 49 (32.03%) Cisco
4 25 (16.34%) Citrix
5 24 (15.69%) HP
6 19 (12.42%) Juniper
7 14 (9.15%) Symantec
8 13 (8.50%) F5
8 13 (8.50%) Veeam
9 8 (5.23%) Dell
10 7 (4.58%) Altiris
10 7 (4.58%) Forcepoint
10 7 (4.58%) NetApp
10 7 (4.58%) Veritas
11 6 (3.92%) Aruba
11 6 (3.92%) Extreme Networks
11 6 (3.92%) Palo Alto
11 6 (3.92%) Red Hat
12 5 (3.27%) Apple
12 5 (3.27%) SAP