Period
to 20 July 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 20 July 2019 with a comparison to the same period in the previous 2 years.

Incident Management
England > South East
6 months to
20 Jul 2019
Same period 2018 Same period 2017
Rank 200 171 271
Rank change year-on-year -29 +100 -36
Permanent jobs citing Incident Management 421 577 320
As % of all permanent IT jobs advertised in the South East 1.57% 1.89% 1.08%
As % of the Processes & Methodologies category 1.73% 2.10% 1.21%
Number of salaries quoted 297 414 259
South East median annual salary £45,000 £45,000 £40,000
Median salary % change year-on-year - +12.50% -11.11%
10th Percentile £30,750 £25,750 £22,700
90th Percentile £73,500 £72,500 £70,000
England median annual salary £42,500 £45,000 £45,000
% change year-on-year -5.56% - +4.35%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 24,334 27,494 26,547
As % of all permanent IT jobs advertised in the South East 91.00% 90.22% 89.44%
Number of salaries quoted 19,535 22,740 21,972
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,250 £28,000 £27,000
90th Percentile £75,000 £70,000 £67,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +2.04%

Incident Management
Job Vacancy Trend in the South East

Job postings citing Incident Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Incident Management in the South East

Incident Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the South East.

Salary trend for Incident Management in the South East

Incident Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Incident Management in the South East over the 6 months to 20 July 2019.

Salary histogram for Incident Management in the South East

Incident Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the South East region over the 6 months to 20 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -66 141 £45,000 -4.26% 17
Hampshire -2 126 £40,000 -11.11% 12
Surrey +14 78 £47,500 +5.56% 10
Berkshire -88 69 £47,500 +6.74% 5
Buckinghamshire +20 50 £45,000 - 7
East Sussex +30 39 £62,500 +13.64%
Oxfordshire +54 22 £45,000 -12.20% 5
West Sussex -4 21 £98,750 +75.56% 2
Kent +8 15 £33,250 -44.58% 2
Incident Management
England

For the 6 months to 20 July 2019, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Incident Management.

1 202 (47.98%) ITIL
2 129 (30.64%) Windows
3 121 (28.74%) Problem Management
4 99 (23.52%) Service Management
5 94 (22.33%) Change Management
6 93 (22.09%) SLA
7 89 (21.14%) ITSM
8 85 (20.19%) Firewall
8 85 (20.19%) Microsoft
9 82 (19.48%) Cisco
9 82 (19.48%) Service Delivery
10 72 (17.10%) Finance
11 66 (15.68%) Information Security
11 66 (15.68%) Linux
12 65 (15.44%) Security Cleared
13 64 (15.20%) Continuous Improvement
14 63 (14.96%) Management Information System
15 57 (13.54%) Cisco Certification
16 51 (12.11%) SQL
17 47 (11.16%) Cybersecurity
18 45 (10.69%) Windows Server
19 43 (10.21%) ServiceNow
19 43 (10.21%) Agile Software Development
19 43 (10.21%) Degree
20 42 (9.98%) Active Directory
20 42 (9.98%) Telecoms
21 41 (9.74%) Performance Monitoring
22 40 (9.50%) Root Cause Analysis
22 40 (9.50%) TCP/IP
22 40 (9.50%) Juniper

Incident Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (5.70%) WebSphere
2 17 (4.04%) Skype for Business
3 14 (3.33%) SAS
4 10 (2.38%) MS Exchange
5 9 (2.14%) CICS
5 9 (2.14%) WebLogic
6 8 (1.90%) Exchange Server 2013
7 6 (1.43%) SharePoint
8 5 (1.19%) Elasticsearch
9 3 (0.71%) IBM Notes
9 3 (0.71%) Tomcat
10 2 (0.48%) Confluence
10 2 (0.48%) JBoss
11 1 (0.24%) Apache
11 1 (0.24%) CMS
11 1 (0.24%) IBM Domino
11 1 (0.24%) IBM HTTP Server
11 1 (0.24%) WebSphere Application Server
Applications
1 27 (6.41%) Microsoft Excel
2 19 (4.51%) Microsoft Office
3 8 (1.90%) Microsoft Project
4 7 (1.66%) Microsoft PowerPoint
5 2 (0.48%) MS Visio
Business Applications
1 19 (4.51%) Maximo
2 11 (2.61%) Carpe Diem
2 11 (2.61%) Elite 3E
3 2 (0.48%) Dynamics CRM
4 1 (0.24%) Dynamics AX
4 1 (0.24%) NetSuite
4 1 (0.24%) Oracle Utilities
4 1 (0.24%) Remedy ITSM
4 1 (0.24%) SAP BPC
Cloud Services
1 30 (7.13%) Microsoft Azure
2 14 (3.33%) Office 365
3 11 (2.61%) Amazon AWS
3 11 (2.61%) Dynamics 365
4 5 (1.19%) GitHub
4 5 (1.19%) IaaS
4 5 (1.19%) SaaS
5 4 (0.95%) Mimecast
5 4 (0.95%) PaaS
5 4 (0.95%) SuccessFactors
6 2 (0.48%) OpenShift
Communications & Networking
1 85 (20.19%) Firewall
2 40 (9.50%) TCP/IP
3 38 (9.03%) Internet
4 36 (8.55%) LAN
5 32 (7.60%) WAN
6 31 (7.36%) DNS
7 30 (7.13%) VPN
8 28 (6.65%) Wireless
9 27 (6.41%) BGP
9 27 (6.41%) Network Security
9 27 (6.41%) OSPF
10 24 (5.70%) DHCP
11 20 (4.75%) Ethernet
12 19 (4.51%) Wi-Fi
13 18 (4.28%) MPLS
14 17 (4.04%) DSL
14 17 (4.04%) GLBP
14 17 (4.04%) HSRP
14 17 (4.04%) Intrusion Detection
14 17 (4.04%) VRRP
Database & Business Intelligence
1 16 (3.80%) DB2
2 8 (1.90%) MySQL
2 8 (1.90%) Oracle Database
2 8 (1.90%) SQL Server
3 5 (1.19%) Data Warehouse
3 5 (1.19%) Oracle Database 10g
3 5 (1.19%) Oracle Database 11g
3 5 (1.19%) Pentaho
4 4 (0.95%) BusinessObjects
4 4 (0.95%) MS Access
5 3 (0.71%) Azure SQL Database
6 2 (0.48%) MongoDB
6 2 (0.48%) PostgreSQL
7 1 (0.24%) Big Data
7 1 (0.24%) Data Mining
7 1 (0.24%) Microsoft Analysis Services
7 1 (0.24%) NoSQL
7 1 (0.24%) Redis
7 1 (0.24%) SAP BW
7 1 (0.24%) SQL Server Analysis Services
Development Applications
1 13 (3.09%) JIRA
2 8 (1.90%) Jenkins
3 4 (0.95%) IDA Disassembler
4 3 (0.71%) Visual Studio
5 2 (0.48%) Atlassian Bamboo
6 1 (0.24%) GitLab
6 1 (0.24%) GoCD
6 1 (0.24%) Maven
6 1 (0.24%) Oracle Forms
6 1 (0.24%) Subversion
General
1 72 (17.10%) Finance
2 42 (9.98%) Telecoms
3 31 (7.36%) Legal
4 21 (4.99%) Retail
5 11 (2.61%) Law
6 9 (2.14%) Electronics
6 9 (2.14%) Manufacturing
6 9 (2.14%) Marketing
7 3 (0.71%) Military
7 3 (0.71%) Publishing
8 2 (0.48%) Advertising
8 2 (0.48%) Back Office
9 1 (0.24%) Aerospace
9 1 (0.24%) Banking
9 1 (0.24%) Dutch Language
9 1 (0.24%) Financial Institution
9 1 (0.24%) French Language
9 1 (0.24%) Greek Language
9 1 (0.24%) Local Government
Job Titles
1 104 (24.70%) Analyst
2 52 (12.35%) Service Manager
3 39 (9.26%) Operations Analyst
4 36 (8.55%) IT Analyst
5 33 (7.84%) Incident Manager
6 24 (5.70%) Network Engineer
6 24 (5.70%) NOC Engineer
7 23 (5.46%) Delivery Manager
7 23 (5.46%) Security Analyst
7 23 (5.46%) Services Delivery Manager
8 22 (5.23%) Major Incident Manager
9 20 (4.75%) IT Manager
9 20 (4.75%) IT Operations Analyst
10 19 (4.51%) Service Analyst
11 18 (4.28%) Applications Support
11 18 (4.28%) Operations Engineer
12 16 (3.80%) Security Engineer
13 15 (3.56%) Infrastructure Engineer
13 15 (3.56%) Security Manager
13 15 (3.56%) Support Engineer
Libraries, Frameworks & Software Standards
1 8 (1.90%) Web Services
2 4 (0.95%) OLE
3 3 (0.71%) .NET
3 3 (0.71%) ActiveMQ
3 3 (0.71%) LDAP
4 2 (0.48%) HTML
4 2 (0.48%) Middleware
4 2 (0.48%) XML
5 1 (0.24%) .NET Framework
5 1 (0.24%) CSS
5 1 (0.24%) J2EE
5 1 (0.24%) Java EE
5 1 (0.24%) MAPI
5 1 (0.24%) Oracle Fusion
5 1 (0.24%) Oracle GoldenGate
5 1 (0.24%) Regular Expression
5 1 (0.24%) REST
5 1 (0.24%) SAP Basis
5 1 (0.24%) Spring
5 1 (0.24%) Spring Batch
Miscellaneous
1 63 (14.96%) Management Information System
2 34 (8.08%) Self-Motivation
3 31 (7.36%) User Experience
4 18 (4.28%) Analytical Skills
5 17 (4.04%) Security Operations Centre
6 16 (3.80%) Data Centre
6 16 (3.80%) Driving Licence
7 11 (2.61%) Mainframe
8 10 (2.38%) Replication
9 9 (2.14%) Virtual Team
10 8 (1.90%) Cyber Kill Chain
10 8 (1.90%) Fat Client
10 8 (1.90%) Thin Client
11 7 (1.66%) HACMP
11 7 (1.66%) Public Cloud
12 6 (1.43%) e-Learning
13 5 (1.19%) Cyber Defence
13 5 (1.19%) Data Structures
14 4 (0.95%) Cyberthreat
14 4 (0.95%) Mobile App
Operating Systems
1 129 (30.64%) Windows
2 66 (15.68%) Linux
3 45 (10.69%) Windows Server
4 28 (6.65%) AIX
5 26 (6.18%) Windows 10
6 23 (5.46%) Unix
6 23 (5.46%) Windows 7
6 23 (5.46%) Windows Server 2012
7 20 (4.75%) Windows Server 2008
8 19 (4.51%) Windows 2000
9 9 (2.14%) Red Hat Enterprise Linux
9 9 (2.14%) zOS
10 4 (0.95%) CentOS
11 3 (0.71%) Android
12 1 (0.24%) HPUX
12 1 (0.24%) Solaris
12 1 (0.24%) Windows 8
12 1 (0.24%) Windows XP
Processes & Methodologies
1 202 (47.98%) ITIL
2 121 (28.74%) Problem Management
3 99 (23.52%) Service Management
4 94 (22.33%) Change Management
5 89 (21.14%) ITSM
6 82 (19.48%) Service Delivery
7 66 (15.68%) Information Security
8 64 (15.20%) Continuous Improvement
9 47 (11.16%) Cybersecurity
10 43 (10.21%) Agile Software Development
11 41 (9.74%) Performance Monitoring
12 40 (9.50%) Root Cause Analysis
13 38 (9.03%) ITIL V3
14 35 (8.31%) Security Operations
15 34 (8.08%) Coaching
16 32 (7.60%) Knowledge Management
17 31 (7.36%) Proactive Management
18 29 (6.89%) Configuration Management
18 29 (6.89%) Project Management
18 29 (6.89%) SIEM
Programming Languages
1 51 (12.11%) SQL
2 20 (4.75%) C
3 10 (2.38%) PowerShell
4 9 (2.14%) Perl
4 9 (2.14%) Shell Script
5 8 (1.90%) Java
5 8 (1.90%) Python
6 6 (1.43%) JavaScript
6 6 (1.43%) Ruby
7 4 (0.95%) Bash Shell
8 3 (0.71%) C#
9 2 (0.48%) C++
9 2 (0.48%) PL/SQL
10 1 (0.24%) T-SQL
10 1 (0.24%) VB
10 1 (0.24%) VB.NET
10 1 (0.24%) VB6
Qualifications
1 65 (15.44%) Security Cleared
2 57 (13.54%) Cisco Certification
3 43 (10.21%) Degree
4 39 (9.26%) ITIL Certification
5 37 (8.79%) CCNP
6 36 (8.55%) SC Cleared
7 35 (8.31%) CCNA
8 30 (7.13%) CISSP
8 30 (7.13%) ITIL Foundation Certificate
9 23 (5.46%) JNCIS
10 17 (4.04%) DV Cleared
11 12 (2.85%) CEH
11 12 (2.85%) CISM
11 12 (2.85%) GCIA
12 9 (2.14%) Computer Science Degree
13 8 (1.90%) CISA
14 6 (1.43%) CCSA
14 6 (1.43%) CCSE
14 6 (1.43%) JNCIE
14 6 (1.43%) JNCIP
Quality Assurance & Compliance
1 93 (22.09%) SLA
2 26 (6.18%) ISO/IEC 27001
3 24 (5.70%) GDPR
4 22 (5.23%) PCI DSS
5 16 (3.80%) Sarbanes-Oxley
6 14 (3.33%) NIST
7 7 (1.66%) ISO 22301
8 5 (1.19%) COBIT
8 5 (1.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 5 (1.19%) ITGC
9 4 (0.95%) COSO
9 4 (0.95%) QA
10 3 (0.71%) ISO 9001
11 2 (0.48%) Data Quality
11 2 (0.48%) GAMP
11 2 (0.48%) HIPAA
11 2 (0.48%) SSAE 16
12 1 (0.24%) ISO/IEC 20000
System Software
1 42 (9.98%) Active Directory
2 28 (6.65%) Tivoli Workload Scheduler
3 24 (5.70%) VMware Infrastructure
4 8 (1.90%) DFS Replication
4 8 (1.90%) Terminal Server
5 4 (0.95%) Snort
6 3 (0.71%) Hyper-V
6 3 (0.71%) ProxySG
6 3 (0.71%) Virtual Machines
7 2 (0.48%) Docker
7 2 (0.48%) Firmware
8 1 (0.24%) Active Directory Lightweight Directory Services
8 1 (0.24%) Virtual Servers
Systems Management
1 28 (6.65%) Tivoli
2 11 (2.61%) DameWare
2 11 (2.61%) WSUS
3 10 (2.38%) SCOM
4 9 (2.14%) Netcool
4 9 (2.14%) Tivoli Monitoring
5 8 (1.90%) Systems Management Server (SMS)
6 7 (1.66%) CSIRT
6 7 (1.66%) IBM BigFix
6 7 (1.66%) Netcool/OMNIbus
6 7 (1.66%) Norton AntiVirus
6 7 (1.66%) Tivoli Configuration Manager
7 5 (1.19%) Grafana
7 5 (1.19%) Graphite
7 5 (1.19%) Oracle Identity Management
7 5 (1.19%) QRadar
7 5 (1.19%) SCCM
7 5 (1.19%) Terraform
8 4 (0.95%) Ansible
9 3 (0.71%) SCVMM
Vendors
1 85 (20.19%) Microsoft
2 82 (19.48%) Cisco
3 43 (10.21%) ServiceNow
4 40 (9.50%) Juniper
5 36 (8.55%) VMware
6 35 (8.31%) IBM
7 30 (7.13%) Citrix
8 17 (4.04%) Aruba
9 16 (3.80%) SolarWinds
10 15 (3.56%) Oracle
11 14 (3.33%) Splunk
12 13 (3.09%) Meraki
12 13 (3.09%) Nokia
13 12 (2.85%) Avaya
13 12 (2.85%) Huawei
13 12 (2.85%) Remedy
13 12 (2.85%) Ruckus Wireless
13 12 (2.85%) SAP
14 11 (2.61%) iManage
14 11 (2.61%) Mitel