Period
to 27 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 27 October 2021 with a comparison to the same period in the previous 2 years.

Incident Management
England > South East
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 228 186 175
Rank change year-on-year -42 -11 -34
Permanent jobs citing Incident Management 258 116 470
As % of all permanent jobs advertised in the South East 1.42% 1.43% 1.87%
As % of the Processes & Methodologies category 1.52% 1.55% 2.05%
Number of salaries quoted 166 87 344
10th Percentile £29,375 £26,500 £26,825
25th Percentile £41,250 £31,250 £32,500
Median annual salary (50th Percentile) £52,250 £42,500 £45,000
Median % change year-on-year +22.94% -5.56% -
75th Percentile £66,875 £53,500 £53,750
90th Percentile £80,000 £61,250 £63,750
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 16,921 7,479 22,967
As % of all permanent IT jobs advertised in the South East 93.39% 92.00% 91.16%
Number of salaries quoted 11,370 6,206 18,760
10th Percentile £32,000 £31,500 £28,000
25th Percentile £40,500 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% +5.26%
75th Percentile £67,500 £65,000 £63,750
90th Percentile £80,000 £75,000 £75,000
England median annual salary £59,500 £55,000 £52,500
% change year-on-year +8.18% +4.76% -

Incident Management
Job Vacancy Trend in the South East

Job postings citing Incident Management as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Incident Management in the South East

Incident Management
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Incident Management in the South East.

Salary trend for Incident Management in the South East

Incident Management
Salary Histogram in the South East

Salary distribution for jobs citing Incident Management in the South East over the 6 months to 27 October 2021.

Salary histogram for Incident Management in the South East

Incident Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the South East region over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -3 108 £52,000 +30.00% 26
Berkshire -20 60 £51,000 +88.89% 9
Hampshire -106 60 £47,500 +11.76% 8
Surrey -38 56 £52,500 +23.53% 6
Buckinghamshire -36 26 £56,000 +36.59% 15
Oxfordshire -7 22 £31,000 +10.71% 2
Kent -31 18 £46,250 +11.45% 7
West Sussex -11 13 £55,000 -4.35% 3
East Sussex -42 1 £44,000 +19.73%
Incident Management
England

For the 6 months to 27 October 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Incident Management.

1 120 (46.51%) ITIL
2 81 (31.40%) Social Skills
3 75 (29.07%) Microsoft
4 72 (27.91%) Windows
5 66 (25.58%) Analytical Skills
6 63 (24.42%) Service Management
7 56 (21.71%) Change Management
8 54 (20.93%) Azure
9 53 (20.54%) Problem Management
10 47 (18.22%) Problem-Solving
11 42 (16.28%) SLA
11 42 (16.28%) Microsoft 365
12 38 (14.73%) Organisational Skills
13 37 (14.34%) Service Delivery
14 36 (13.95%) Retail
15 34 (13.18%) Cisco
16 32 (12.40%) Time Management
17 30 (11.63%) Firewall
18 29 (11.24%) Information Security
18 29 (11.24%) Robotics
18 29 (11.24%) Analytics
19 28 (10.85%) Finance
19 28 (10.85%) Degree
20 27 (10.47%) Agile Software Development
21 26 (10.08%) Management Information System
22 24 (9.30%) Active Directory
22 24 (9.30%) Windows Server
22 24 (9.30%) Security Operations
22 24 (9.30%) Tech Ops
23 23 (8.91%) Line Management

Incident Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (5.81%) SharePoint
2 5 (1.94%) MS Exchange
3 2 (0.78%) Skype for Business
4 1 (0.39%) JBoss
4 1 (0.39%) Tomcat
Applications
1 20 (7.75%) Microsoft Office
2 6 (2.33%) Microsoft Excel
2 6 (2.33%) Microsoft PowerPoint
3 4 (1.55%) Spreadsheet
Business Applications
1 7 (2.71%) Remedy ITSM
2 3 (1.16%) Dynamics AX
3 1 (0.39%) Magento
3 1 (0.39%) SAP S/4HANA
Cloud Services
1 54 (20.93%) Azure
2 42 (16.28%) Microsoft 365
3 21 (8.14%) AWS
4 16 (6.20%) IaaS
5 15 (5.81%) PaaS
6 14 (5.43%) SaaS
7 10 (3.88%) Power Platform
8 6 (2.33%) Sumo Logic
9 5 (1.94%) Cloud Computing
10 4 (1.55%) OneDrive
10 4 (1.55%) Power Automate
10 4 (1.55%) PowerApps
11 3 (1.16%) Azure Active Directory
11 3 (1.16%) Dynamics 365
12 2 (0.78%) GCP
13 1 (0.39%) Amazon EKS
13 1 (0.39%) AWS Direct Connect
13 1 (0.39%) Azure ExpressRoute
Communications & Networking
1 30 (11.63%) Firewall
2 21 (8.14%) Wireless
3 17 (6.59%) WAN
4 16 (6.20%) LAN
5 13 (5.04%) DNS
6 12 (4.65%) BGP
6 12 (4.65%) VPN
7 10 (3.88%) Cisco ASA
7 10 (3.88%) DHCP
8 7 (2.71%) IPsec
9 6 (2.33%) Network Security
9 6 (2.33%) OSPF
9 6 (2.33%) Wi-Fi
10 5 (1.94%) Intrusion Detection
10 5 (1.94%) IPv4
10 5 (1.94%) IPv6
11 4 (1.55%) HTTPS
11 4 (1.55%) SNMP
11 4 (1.55%) VoIP
11 4 (1.55%) WLAN
Database & Business Intelligence
1 16 (6.20%) SQL Server
2 6 (2.33%) Power BI
2 6 (2.33%) SQL Server Reporting Services
3 3 (1.16%) SQL Server Analysis Services
3 3 (1.16%) Tableau
4 2 (0.78%) MySQL
5 1 (0.39%) BigQuery
5 1 (0.39%) Data Lake
5 1 (0.39%) DTS
5 1 (0.39%) Oracle Database
5 1 (0.39%) SQL Server Integration Services
Development Applications
1 1 (0.39%) Burp Suite
1 1 (0.39%) JIRA
1 1 (0.39%) JMeter
General
1 81 (31.40%) Social Skills
2 66 (25.58%) Analytical Skills
3 38 (14.73%) Organisational Skills
4 36 (13.95%) Retail
5 28 (10.85%) Finance
6 22 (8.53%) Telecoms
7 12 (4.65%) Influencing Skills
7 12 (4.65%) Legal
8 5 (1.94%) Law
9 4 (1.55%) Back Office
9 4 (1.55%) Games
10 3 (1.16%) Inclusion and Diversity
10 3 (1.16%) Military
10 3 (1.16%) Presentation Skills
10 3 (1.16%) Public Sector
11 1 (0.39%) Billing
11 1 (0.39%) Electronics
11 1 (0.39%) Financial Institution
11 1 (0.39%) Pharmaceutical
11 1 (0.39%) Public Speaking
Job Titles
1 48 (18.60%) Analyst
2 35 (13.57%) Technical Support
3 27 (10.47%) Team Leader
4 20 (7.75%) Network Engineer
4 20 (7.75%) Support Engineer
4 20 (7.75%) Support Team Leader
4 20 (7.75%) Technical Leader
4 20 (7.75%) Technical Support Team Leader
4 20 (7.75%) Technical Team Leader
5 17 (6.59%) Security Manager
6 16 (6.20%) IT Engineer
6 16 (6.20%) Service Manager
7 15 (5.81%) Operational Security Manager
7 15 (5.81%) Security Operations Manager
8 13 (5.04%) Delivery Project Manager
8 13 (5.04%) Infrastructure Engineer
8 13 (5.04%) IT Support
8 13 (5.04%) Lead Project Manager
8 13 (5.04%) Security Project Manager
8 13 (5.04%) Service Security Manager
Libraries, Frameworks & Software Standards
1 3 (1.16%) .NET
2 1 (0.39%) 802.1X
2 1 (0.39%) Middleware
2 1 (0.39%) Web Services
2 1 (0.39%) XML
Miscellaneous
1 29 (11.24%) Robotics
2 26 (10.08%) Management Information System
3 12 (4.65%) Life Science
4 9 (3.49%) Cyber Kill Chain
5 8 (3.10%) Self-Motivation
6 7 (2.71%) Smartphone
7 6 (2.33%) Cloud Native
7 6 (2.33%) PKI
8 5 (1.94%) Hybrid Cloud
9 4 (1.55%) Data Centre
10 3 (1.16%) CMDB
10 3 (1.16%) Driving Licence
10 3 (1.16%) Linux Command Line
11 2 (0.78%) Data Protection Act
11 2 (0.78%) FMCG
11 2 (0.78%) Security Operations Centre
11 2 (0.78%) Virtual Team
12 1 (0.39%) Freedom of Information
12 1 (0.39%) IVR
12 1 (0.39%) PMI
Operating Systems
1 72 (27.91%) Windows
2 24 (9.30%) Windows Server
3 17 (6.59%) Windows 10
4 16 (6.20%) Linux
5 7 (2.71%) Windows Server 2016
6 5 (1.94%) Android
6 5 (1.94%) Apple iOS
6 5 (1.94%) Windows Server 2012
7 4 (1.55%) Windows 7
8 3 (1.16%) Windows Server 2019
9 1 (0.39%) AIX
9 1 (0.39%) Mac OS X
9 1 (0.39%) Unix
9 1 (0.39%) Windows 8
Processes & Methodologies
1 120 (46.51%) ITIL
2 63 (24.42%) Service Management
3 56 (21.71%) Change Management
4 53 (20.54%) Problem Management
5 47 (18.22%) Problem-Solving
6 37 (14.34%) Service Delivery
7 32 (12.40%) Time Management
8 29 (11.24%) Analytics
8 29 (11.24%) Information Security
9 27 (10.47%) Agile Software Development
10 24 (9.30%) Security Operations
10 24 (9.30%) Tech Ops
11 23 (8.91%) Continuous Improvement
11 23 (8.91%) Line Management
12 22 (8.53%) Cybersecurity
13 21 (8.14%) E-Commerce
13 21 (8.14%) ITIL V3
14 19 (7.36%) Configuration Management
15 18 (6.98%) DevOps
16 17 (6.59%) Mentoring
Programming Languages
1 20 (7.75%) SQL
2 10 (3.88%) C
3 6 (2.33%) PowerShell
4 5 (1.94%) C#
4 5 (1.94%) JavaScript
5 4 (1.55%) Java
5 4 (1.55%) Python
5 4 (1.55%) TypeScript
6 3 (1.16%) X++
7 2 (0.78%) Bash Shell
8 1 (0.39%) Go
8 1 (0.39%) PL/SQL
8 1 (0.39%) T-SQL
Qualifications
1 28 (10.85%) Degree
2 22 (8.53%) Cisco Certification
3 17 (6.59%) CCNA
4 16 (6.20%) ITIL Certification
5 13 (5.04%) CCNP
5 13 (5.04%) Security Cleared
6 12 (4.65%) CISSP
7 11 (4.26%) ITIL Foundation Certificate
7 11 (4.26%) MCP
8 10 (3.88%) CISM
9 9 (3.49%) Microsoft Certification
10 8 (3.10%) Computer Science Degree
11 6 (2.33%) CEH
11 6 (2.33%) SC Cleared
12 5 (1.94%) A+ Certification
13 4 (1.55%) Network+ Certification
14 3 (1.16%) MCSA
15 2 (0.78%) DV Cleared
15 2 (0.78%) MCSE
15 2 (0.78%) SSCP
Quality Assurance & Compliance
1 42 (16.28%) SLA
2 18 (6.98%) ISO/IEC 27001
3 12 (4.65%) Data Quality
3 12 (4.65%) GDPR
4 5 (1.94%) Cyber Essentials
4 5 (1.94%) PCI DSS
5 4 (1.55%) ISO/IEC 20000
5 4 (1.55%) NIST
6 3 (1.16%) BS25999
6 3 (1.16%) ISO 9001
6 3 (1.16%) NCSC
7 2 (0.78%) NEBOSH
8 1 (0.39%) COBIT
8 1 (0.39%) ISO 31000
8 1 (0.39%) ISO/IEC 27005
System Software
1 24 (9.30%) Active Directory
2 12 (4.65%) VMware Infrastructure
3 6 (2.33%) Hyper-V
4 5 (1.94%) BitLocker
4 5 (1.94%) RHEV
5 2 (0.78%) Firmware
6 1 (0.39%) Virtual Desktop
6 1 (0.39%) Virtual Machines
6 1 (0.39%) vSphere
Systems Management
1 14 (5.43%) Microsoft Intune
2 11 (4.26%) SCCM
3 7 (2.71%) Kubernetes
4 5 (1.94%) Nessus
4 5 (1.94%) SCSM
4 5 (1.94%) Terraform
5 4 (1.55%) Ansible
5 4 (1.55%) Opscode Chef
5 4 (1.55%) Puppet
5 4 (1.55%) SolarWinds Orion
6 3 (1.16%) SCOM
7 2 (0.78%) Cisco CUCM
7 2 (0.78%) Single Sign-On
8 1 (0.39%) Active Directory Federation Services
8 1 (0.39%) Kibana
8 1 (0.39%) vCenter Server
Vendors
1 75 (29.07%) Microsoft
2 34 (13.18%) Cisco
3 23 (8.91%) VMware
4 20 (7.75%) ServiceNow
5 19 (7.36%) Remedy
6 13 (5.04%) Meraki
7 9 (3.49%) Oracle
7 9 (3.49%) SolarWinds
8 8 (3.10%) SAP
9 7 (2.71%) BMC
9 7 (2.71%) Citrix
9 7 (2.71%) IBM
9 7 (2.71%) Snow
10 5 (1.94%) AlienVault
10 5 (1.94%) Qualys
11 4 (1.55%) Juniper
11 4 (1.55%) Nokia
11 4 (1.55%) Palo Alto
11 4 (1.55%) Polycom
11 4 (1.55%) Siemens