Period
to 18 November 2017

The median annual salary for a Help Desk Analyst was £22,750 in advertised job vacancies in the South East during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
England > South East
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 438 415 495
Rank change year-on-year -23 +80 -48
Permanent jobs requiring a Help Desk Analyst 114 175 149
As % of all permanent IT jobs advertised in the South East 0.38% 0.50% 0.35%
As % of the Job Titles category 0.39% 0.51% 0.36%
Number of salaries quoted 112 153 145
South East median annual salary £22,750 £22,500 £22,000
Median salary % change year-on-year +1.11% +2.27% +2.33%
10th Percentile £18,500 £18,500 £17,250
90th Percentile £29,250 £30,400 £28,250
England median annual salary £23,500 £23,000 £22,500
% change year-on-year +2.17% +2.22% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29359 34118 41518
% of permanent IT jobs with a recognized job title 96.60% 96.97% 96.89%
Number of salaries quoted 24514 28618 34604
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Help Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Help Desk Analyst in the South East

Help Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in the South East.

Salary trend for Help Desk Analyst in the South East

Help Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Help Desk Analyst in the South East over the 6 months to 18 November 2017.

Salary histogram for Help Desk Analyst in the South East

Help Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the South East region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +1 35 £22,750 -5.21% 4
Thames Valley +15 34 £20,000 -6.98% 1
Hampshire +8 28 £28,000 +30.23% 1
Berkshire +55 21 £28,500 +32.56%
Buckinghamshire -1 9 £17,000 -10.53% 1
West Sussex -5 9 £22,500 -
Kent +19 5 £21,000 -3.45%
Oxfordshire -14 4 £20,750 -9.78%
Middlesex +14 2 £37,500 +82.93%
East Sussex -9 1 - -
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 November 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Help Desk Analyst in the job title.

1 79 (69.30%) Windows
2 60 (52.63%) Active Directory
3 43 (37.72%) SLA
4 40 (35.09%) Microsoft Office
5 39 (34.21%) Microsoft
6 37 (32.46%) Windows 7
7 35 (30.70%) ITIL
8 30 (26.32%) Windows 10
8 30 (26.32%) Windows Server
9 24 (21.05%) Proactive Monitoring
10 23 (20.18%) Windows Server 2008
11 20 (17.54%) SQL
12 19 (16.67%) MS Exchange
13 18 (15.79%) Finance
13 18 (15.79%) Windows 8
14 17 (14.91%) Linux
15 16 (14.04%) SAP
15 16 (14.04%) ITSM
16 15 (13.16%) VMware Infrastructure
16 15 (13.16%) Marketing
16 15 (13.16%) Digital Marketing
16 15 (13.16%) Electronics
16 15 (13.16%) Telecoms
16 15 (13.16%) VMware
16 15 (13.16%) Manufacturing
16 15 (13.16%) Programme Management
16 15 (13.16%) JIRA
16 15 (13.16%) Unix
16 15 (13.16%) Business Intelligence
16 15 (13.16%) Project Management

Help Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (16.67%) MS Exchange
2 3 (2.63%) Exchange Server 2010
3 2 (1.75%) Exchange Server 2013
4 1 (0.88%) Blackberry Enterprise Server
4 1 (0.88%) Exchange Server 2003
4 1 (0.88%) IIS
Applications
1 40 (35.09%) Microsoft Office
2 5 (4.39%) Microsoft Excel
3 4 (3.51%) Microsoft PowerPoint
4 2 (1.75%) MS Visio
Business Applications
1 1 (0.88%) assyst
1 1 (0.88%) Dynamics AX
1 1 (0.88%) Visualfiles
Cloud Services
1 8 (7.02%) Office 365
2 3 (2.63%) Microsoft Azure
2 3 (2.63%) SaaS
3 2 (1.75%) G Suite
Communications & Networking
1 14 (12.28%) TCP/IP
2 13 (11.40%) Firewall
3 7 (6.14%) Wi-Fi
4 6 (5.26%) Extranet
4 6 (5.26%) VoIP
5 5 (4.39%) Remote Desktop
5 5 (4.39%) VPN
6 4 (3.51%) DNS
6 4 (3.51%) WAN
7 3 (2.63%) Internet
7 3 (2.63%) LAN
7 3 (2.63%) VLAN
8 2 (1.75%) DHCP
9 1 (0.88%) Broadband
9 1 (0.88%) Ethernet
9 1 (0.88%) SMS
9 1 (0.88%) Structured Cabling
9 1 (0.88%) Wireless
Database & Business Intelligence
1 3 (2.63%) SQL Server
2 1 (0.88%) SQL Server Integration Services
2 1 (0.88%) SQL Server Reporting Services
Development Applications
1 15 (13.16%) JIRA
General
1 18 (15.79%) Finance
2 15 (13.16%) Electronics
2 15 (13.16%) Manufacturing
2 15 (13.16%) Marketing
2 15 (13.16%) Telecoms
3 2 (1.75%) Advertising
3 2 (1.75%) Law
Libraries, Frameworks & Software Standards
1 2 (1.75%) PRADO
2 1 (0.88%) .NET
2 1 (0.88%) COM
Miscellaneous
1 9 (7.89%) Driving Licence
2 5 (4.39%) Analytical Skills
2 5 (4.39%) Computer Science
3 2 (1.75%) Blackberry
3 2 (1.75%) EPoS
3 2 (1.75%) Fat Client
3 2 (1.75%) Management Information System
3 2 (1.75%) Thin Client
4 1 (0.88%) iPhone
4 1 (0.88%) Video Conferencing
Operating Systems
1 79 (69.30%) Windows
2 37 (32.46%) Windows 7
3 30 (26.32%) Windows 10
3 30 (26.32%) Windows Server
4 23 (20.18%) Windows Server 2008
5 18 (15.79%) Windows 8
6 17 (14.91%) Linux
7 15 (13.16%) Unix
8 11 (9.65%) Windows XP
9 8 (7.02%) Windows Server 2012
10 6 (5.26%) Windows Server 2003
11 2 (1.75%) Mac OS
11 2 (1.75%) Windows 2000
Processes & Methodologies
1 35 (30.70%) ITIL
2 24 (21.05%) Proactive Monitoring
3 16 (14.04%) ITSM
4 15 (13.16%) Business Intelligence
4 15 (13.16%) Digital Marketing
4 15 (13.16%) Programme Management
4 15 (13.16%) Project Management
5 9 (7.89%) Performance Monitoring
5 9 (7.89%) Problem Management
6 7 (6.14%) Time Management
7 3 (2.63%) B2B
7 3 (2.63%) Coaching
7 3 (2.63%) Mentoring
7 3 (2.63%) Software Testing
8 2 (1.75%) Business Continuity
8 2 (1.75%) Runbook
9 1 (0.88%) Kalman Filter
9 1 (0.88%) Security Patching
9 1 (0.88%) Software Deployment
9 1 (0.88%) Stakeholder Management
Programming Languages
1 20 (17.54%) SQL
2 1 (0.88%) JavaScript
2 1 (0.88%) T-SQL
Qualifications
1 11 (9.65%) Degree
2 10 (8.77%) Microsoft Certification
3 5 (4.39%) A+ Certification
3 5 (4.39%) Computer Science Degree
3 5 (4.39%) GNVQ
3 5 (4.39%) HND
3 5 (4.39%) MCSE
4 2 (1.75%) ITIL Certification
4 2 (1.75%) SC Cleared
4 2 (1.75%) Security Cleared
5 1 (0.88%) MCP
Quality Assurance & Compliance
1 43 (37.72%) SLA
System Software
1 60 (52.63%) Active Directory
2 15 (13.16%) VMware Infrastructure
3 9 (7.89%) VMware ESXi
4 5 (4.39%) Hyper-V
5 2 (1.75%) Terminal Services
5 2 (1.75%) Virtual Servers
5 2 (1.75%) VMware Workstation
5 2 (1.75%) vSphere
6 1 (0.88%) Citrix Presentation Server
Systems Management
1 2 (1.75%) SCCM
2 1 (0.88%) Norton AntiVirus
Vendors
1 39 (34.21%) Microsoft
2 16 (14.04%) SAP
3 15 (13.16%) VMware
4 12 (10.53%) Apple
5 6 (5.26%) Citrix
6 4 (3.51%) Cisco
7 2 (1.75%) Adobe
7 2 (1.75%) IBM
7 2 (1.75%) Sophos
8 1 (0.88%) Altiris
8 1 (0.88%) Avaya
8 1 (0.88%) hybris
8 1 (0.88%) JD Edwards
8 1 (0.88%) Mitel
8 1 (0.88%) ServiceNow
8 1 (0.88%) Symantec