Help Desk Analyst Jobs in the South East

Help Desk Analyst
England > South East

The median Help Desk Analyst salary in the South East is £24,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 339 380 473
Rank change year-on-year +41 +93 -138
Permanent jobs requiring a Help Desk Analyst 46 34 15
As % of all permanent jobs advertised in the South East 0.28% 0.23% 0.076%
As % of the Job Titles category 0.29% 0.25% 0.079%
Number of salaries quoted 33 15 13
10th Percentile £22,000 £22,600 £25,000
25th Percentile £23,000 £24,000 £26,250
Median annual salary (50th Percentile) £24,000 £27,500 £29,000
Median % change year-on-year -12.73% -5.17% +7.41%
75th Percentile £27,250 £30,125 £30,000
90th Percentile £33,250 £33,300 -
England median annual salary £26,500 £27,500 £26,000
% change year-on-year -3.64% +5.77% +1.96%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,620 13,675 18,997
% of permanent jobs with a recognized job title 93.89% 90.62% 96.39%
Number of salaries quoted 11,331 8,566 12,620
10th Percentile £27,500 £29,750 £30,000
25th Percentile £35,750 £39,750 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

Help Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Help Desk Analyst in the South East

Help Desk Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Help Desk Analyst in the South East.

Salary trend for Help Desk Analyst in the South East

Help Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the South East region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Surrey +19 15 £24,000 -12.73% 1
Kent - 15 £24,000 - 1
Thames Valley 0 9 £24,250 -7.62% 3
Buckinghamshire -29 7 £26,500 - 1
East Sussex +19 5 - - 1
Hampshire -9 2 £26,875 -2.27% 2
Oxfordshire - 2 £22,000 - 1
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 26 April 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Help Desk Analyst in the job title.

1 36 (78.26%) Windows
2 35 (76.09%) Microsoft
3 30 (65.22%) Active Directory
4 27 (58.70%) Customer Service
5 26 (56.52%) Problem-Solving
5 26 (56.52%) Microsoft 365
6 19 (41.30%) DNS
6 19 (41.30%) Microsoft Office
6 19 (41.30%) Security Cleared
7 17 (36.96%) DHCP
7 17 (36.96%) SLA
7 17 (36.96%) Firewall
8 14 (30.43%) Windows 10
9 13 (28.26%) Entra ID
9 13 (28.26%) Azure
9 13 (28.26%) Social Skills
10 12 (26.09%) WatchGuard
10 12 (26.09%) SharePoint
11 9 (19.57%) Gamification
12 7 (15.22%) VLAN
12 7 (15.22%) Windows Server
13 5 (10.87%) Virtual Desktop
13 5 (10.87%) Data Loss Prevention
13 5 (10.87%) Windows Server 2019
13 5 (10.87%) NVQ Level 3
13 5 (10.87%) DV Cleared
13 5 (10.87%) AWS
13 5 (10.87%) Apple iOS
13 5 (10.87%) Mobile Device Management
13 5 (10.87%) Structured Cabling

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (26.09%) SharePoint
Applications
1 19 (41.30%) Microsoft Office
Business Applications
1 3 (6.52%) assyst
Cloud Services
1 26 (56.52%) Microsoft 365
2 13 (28.26%) Azure
2 13 (28.26%) Entra ID
3 5 (10.87%) AWS
3 5 (10.87%) OneDrive
Communications & Networking
1 19 (41.30%) DNS
2 17 (36.96%) DHCP
2 17 (36.96%) Firewall
3 7 (15.22%) VLAN
4 5 (10.87%) Structured Cabling
5 4 (8.70%) LAN
5 4 (8.70%) VoIP
5 4 (8.70%) WAN
5 4 (8.70%) Wi-Fi
5 4 (8.70%) Wireless
6 2 (4.35%) TCP/IP
6 2 (4.35%) VPN
General
1 13 (28.26%) Social Skills
2 5 (10.87%) Finance
3 4 (8.70%) Documentation Skills
4 3 (6.52%) Analytical Skills
5 2 (4.35%) Retail
Miscellaneous
1 1 (2.17%) Fat Client
1 1 (2.17%) Thin Client
Operating Systems
1 36 (78.26%) Windows
2 14 (30.43%) Windows 10
3 7 (15.22%) Windows Server
4 5 (10.87%) Apple iOS
4 5 (10.87%) Windows Server 2019
5 4 (8.70%) Mac OS
6 1 (2.17%) Windows 7
Processes & Methodologies
1 27 (58.70%) Customer Service
2 26 (56.52%) Problem-Solving
3 9 (19.57%) Gamification
4 5 (10.87%) Change Management
4 5 (10.87%) Data Loss Prevention
4 5 (10.87%) ITIL
4 5 (10.87%) Mobile Device Management
4 5 (10.87%) Service Delivery
5 4 (8.70%) Data Protection
6 2 (4.35%) Continuous Improvement
6 2 (4.35%) Incident Management
6 2 (4.35%) Malware Detection/Protection
6 2 (4.35%) Mentoring
6 2 (4.35%) Security Monitoring
7 1 (2.17%) Active Listening
Programming Languages
1 1 (2.17%) SQL
Qualifications
1 19 (41.30%) Security Cleared
2 5 (10.87%) AWS Certification
2 5 (10.87%) DV Cleared
2 5 (10.87%) NVQ Level 3
3 4 (8.70%) Degree
Quality Assurance & Compliance
1 17 (36.96%) SLA
2 2 (4.35%) GDPR
System Software
1 30 (65.22%) Active Directory
2 5 (10.87%) Virtual Desktop
3 2 (4.35%) Hyper-V
Vendors
1 35 (76.09%) Microsoft
2 12 (26.09%) WatchGuard
3 5 (10.87%) Adobe
3 5 (10.87%) Avaya
3 5 (10.87%) Citrix
4 3 (6.52%) ServiceNow