Senior Service Desk Analyst Jobs in the UK excluding London

Senior Service Desk Analyst
UK > UK excluding London

The median Senior Service Desk Analyst salary in the UK excluding London is £40,000 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 759 742 839
Rank change year-on-year -17 +97 -187
Permanent jobs requiring a Senior Service Desk Analyst 12 19 28
As % of all permanent jobs advertised in the UK excluding London 0.017% 0.031% 0.039%
As % of the Job Titles category 0.018% 0.035% 0.041%
Number of salaries quoted 11 11 19
10th Percentile £31,000 £24,775 -
25th Percentile £37,134 £25,391 £23,500
Median annual salary (50th Percentile) £40,000 £30,000 £26,000
Median % change year-on-year +33.33% +15.38% -19.38%
75th Percentile £41,358 £34,375 £28,750
90th Percentile - £36,473 £30,629
UK median annual salary £40,313 £32,500 £28,500
% change year-on-year +24.04% +14.04% -14.93%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,883 54,717 68,218
% of permanent jobs with a recognized job title 94.80% 89.25% 95.80%
Number of salaries quoted 47,333 31,108 43,002
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

Senior Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Senior Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Senior Service Desk Analyst in the UK excluding London

Senior Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Senior Service Desk Analyst in the UK excluding London.

Salary trend for Senior Service Desk Analyst in the UK excluding London

Senior Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Service Desk Analyst within the UK excluding London region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +20 8 £40,313 +34.38%
West Midlands - 8 £40,313 -
South West - 2 £35,000 -
North of England +51 1 £31,500 +23.21%
South East +14 1 £40,000 +19.10% 1
North East - 1 £31,500 -
Senior Service Desk Analyst
UK

Senior Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 6 May 2024, Senior Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Senior Service Desk Analyst in the job title.

1 8 (66.67%) Customer Service
2 5 (41.67%) Service Delivery
3 2 (16.67%) Azure
3 2 (16.67%) Microsoft
3 2 (16.67%) Active Directory
3 2 (16.67%) ITIL
3 2 (16.67%) Windows
3 2 (16.67%) Microsoft 365
4 1 (8.33%) Amazon RDS
4 1 (8.33%) Exchange Server 2013
4 1 (8.33%) Mentoring
4 1 (8.33%) GCP
4 1 (8.33%) Skype
4 1 (8.33%) Mimecast
4 1 (8.33%) Entra ID
4 1 (8.33%) Windows 10
4 1 (8.33%) Remote Desktop
4 1 (8.33%) Windows Server
4 1 (8.33%) Multi-Factor Authentication
4 1 (8.33%) Customer-Centric Approach
4 1 (8.33%) Customer-Centricity
4 1 (8.33%) Self-Motivation
4 1 (8.33%) Social Skills
4 1 (8.33%) Accessibility
4 1 (8.33%) Knowledge Transfer
4 1 (8.33%) Customer Experience
4 1 (8.33%) SharePoint
4 1 (8.33%) Microsoft Exchange
4 1 (8.33%) LAN
4 1 (8.33%) WAN

Senior Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) Exchange Server 2013
1 1 (8.33%) Microsoft Exchange
1 1 (8.33%) SharePoint
1 1 (8.33%) Skype for Business
Cloud Services
1 2 (16.67%) Azure
1 2 (16.67%) Microsoft 365
2 1 (8.33%) AWS
2 1 (8.33%) Entra ID
2 1 (8.33%) GCP
2 1 (8.33%) Mimecast
Communications & Networking
1 1 (8.33%) IP Telephony
1 1 (8.33%) LAN
1 1 (8.33%) Remote Desktop
1 1 (8.33%) Skype
1 1 (8.33%) WAN
Database & Business Intelligence
1 1 (8.33%) Amazon RDS
General
1 1 (8.33%) Social Skills
Miscellaneous
1 1 (8.33%) Self-Motivation
Operating Systems
1 2 (16.67%) Windows
2 1 (8.33%) Windows 10
2 1 (8.33%) Windows Server
Processes & Methodologies
1 8 (66.67%) Customer Service
2 5 (41.67%) Service Delivery
3 2 (16.67%) ITIL
4 1 (8.33%) Customer Experience
4 1 (8.33%) Customer-Centric Approach
4 1 (8.33%) Customer-Centricity
4 1 (8.33%) ITSM
4 1 (8.33%) Knowledge Transfer
4 1 (8.33%) Mentoring
4 1 (8.33%) Multi-Factor Authentication
4 1 (8.33%) Root Cause Analysis
4 1 (8.33%) Service Management
4 1 (8.33%) Visualisation
Programming Languages
1 1 (8.33%) PowerShell
1 1 (8.33%) SQL
Quality Assurance & Compliance
1 1 (8.33%) Accessibility
1 1 (8.33%) SLA
System Software
1 2 (16.67%) Active Directory
Vendors
1 2 (16.67%) Microsoft
2 1 (8.33%) Citrix
2 1 (8.33%) Google
2 1 (8.33%) Mitel