Period
to 13 August 2020

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 13 August 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > UK excluding London
6 months to
13 Aug 2020
Same period 2019 Same period 2018
Rank 127 77 95
Rank change year-on-year -50 +18 +13
Permanent jobs citing Service Delivery 859 3,092 3,080
As % of all permanent jobs advertised in the UK excluding London 2.46% 3.77% 3.20%
As % of the Processes & Methodologies category 2.70% 4.11% 3.50%
Number of salaries quoted 655 2,123 2,247
Median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £29,750 £24,250 £25,000
90th Percentile £75,150 £71,561 £72,500
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 31,872 75,168 87,975
As % of all permanent IT jobs advertised in the UK excluding London 91.44% 91.63% 91.53%
Number of salaries quoted 25,361 58,219 70,258
Median annual salary £48,000 £45,000 £45,000
Median salary % change year-on-year +6.67% - +5.88%
10th Percentile £30,000 £27,500 £26,750
90th Percentile £72,500 £70,000 £67,500
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Delivery in the UK excluding London.

Salary trend for Service Delivery in the UK excluding London

Service Delivery
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 13 August 2020.

Salary histogram for Service Delivery in the UK excluding London

Service Delivery
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 13 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North of England -50 256 £55,000 +22.22% 36
South East -22 254 £56,500 +7.62% 27
Midlands -50 140 £50,000 +4.17% 19
Yorkshire -30 127 £55,000 +15.79% 11
North West -20 101 £55,000 +22.22% 23
West Midlands -51 88 £52,500 +5.00% 15
South West -25 85 £40,447 -10.12% 19
East of England +4 68 £44,632 +1.44% 18
East Midlands +12 52 £45,000 -5.26% 4
Scotland +8 41 £45,000 +10.78% 10
North East +2 28 £39,750 +22.31% 2
Wales +15 18 £37,500 -25.00% 2
Northern Ireland -22 4 £47,500 +90.00%
Isle of Man - 1 £51,500 -
Service Delivery
UK

For the 6 months to 13 August 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for Service Delivery.

1 338 (39.35%) ITIL
2 219 (25.49%) Service Management
3 193 (22.47%) Microsoft
4 155 (18.04%) Windows
5 151 (17.58%) Agile Software Development
6 134 (15.60%) SLA
7 127 (14.78%) Azure
8 123 (14.32%) Problem-Solving
9 122 (14.20%) Active Directory
9 122 (14.20%) Project Management
10 121 (14.09%) Continuous Improvement
11 115 (13.39%) Finance
12 114 (13.27%) Mentoring
13 105 (12.22%) SQL
14 100 (11.64%) Project Delivery
15 98 (11.41%) Stakeholder Management
15 98 (11.41%) Office 365
16 97 (11.29%) ITSM
17 96 (11.18%) VMware
18 91 (10.59%) Incident Management
18 91 (10.59%) Change Management
19 83 (9.66%) Public Sector
20 82 (9.55%) Analytical Skills
21 76 (8.85%) Degree
22 75 (8.73%) ITIL Certification
23 71 (8.27%) Cisco
24 69 (8.03%) SQL Server
24 69 (8.03%) Security Cleared
25 68 (7.92%) Windows Server
26 67 (7.80%) LAN

Service Delivery
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (4.66%) MS Exchange
2 27 (3.14%) SharePoint
3 26 (3.03%) IIS
4 16 (1.86%) SAS
4 16 (1.86%) Tomcat
4 16 (1.86%) WebSphere
5 15 (1.75%) Exchange Server 2010
5 15 (1.75%) Exchange Server 2013
6 8 (0.93%) Confluence
7 5 (0.58%) CMS
7 5 (0.58%) WebLogic
8 4 (0.47%) IBM Notes
8 4 (0.47%) Skype for Business
9 3 (0.35%) Oracle HTTP Server
10 2 (0.23%) Apache
10 2 (0.23%) CloudStack
10 2 (0.23%) Moodle
10 2 (0.23%) NServiceBus
10 2 (0.23%) OpenStack
10 2 (0.23%) Oracle SOA Suite
Applications
1 50 (5.82%) Microsoft Office
2 19 (2.21%) Microsoft Excel
3 13 (1.51%) Microsoft PowerPoint
4 8 (0.93%) MS Visio
5 5 (0.58%) Microsoft Project
5 5 (0.58%) Spreadsheet
6 1 (0.12%) Adobe XD
6 1 (0.12%) InVision
6 1 (0.12%) Sketch
Business Applications
1 17 (1.98%) Remedy ITSM
2 15 (1.75%) SAP GTS
3 10 (1.16%) SAP SD
4 8 (0.93%) SAP HR
5 7 (0.81%) SAP ERP
5 7 (0.81%) SAP FI
5 7 (0.81%) SAP S/4HANA
6 6 (0.70%) SAP CO
6 6 (0.70%) SAP EWM
6 6 (0.70%) SAP FI/CO
6 6 (0.70%) SAP Hybris
6 6 (0.70%) SAP MM
7 4 (0.47%) Dynamics CRM
8 3 (0.35%) SAP LE
9 2 (0.23%) Adobe Campaign
9 2 (0.23%) Unica
10 1 (0.12%) SAP Business One
10 1 (0.12%) SAP FI-CA
10 1 (0.12%) SAP IS-U
10 1 (0.12%) SAP Payroll
Cloud Services
1 127 (14.78%) Azure
2 98 (11.41%) Office 365
3 54 (6.29%) AWS
4 41 (4.77%) SaaS
5 28 (3.26%) IaaS
6 23 (2.68%) Cloud Computing
6 23 (2.68%) PaaS
7 18 (2.10%) Azure Active Directory
8 16 (1.86%) Power Platform
9 15 (1.75%) GCP
10 10 (1.16%) OneDrive
11 9 (1.05%) Logic Apps
12 7 (0.81%) SuccessFactors
13 4 (0.47%) Dynamics 365
13 4 (0.47%) GitHub
13 4 (0.47%) Serverless
13 4 (0.47%) Slack
14 3 (0.35%) Trello
15 2 (0.23%) Azure Machine Learning
15 2 (0.23%) PowerApps
Communications & Networking
1 67 (7.80%) LAN
2 63 (7.33%) WAN
3 50 (5.82%) Firewall
4 35 (4.07%) DNS
5 30 (3.49%) SAN
6 27 (3.14%) Wireless
7 26 (3.03%) DHCP
8 23 (2.68%) VPN
9 21 (2.44%) TCP/IP
10 14 (1.63%) MPLS
11 11 (1.28%) Internet
11 11 (1.28%) Network Security
12 10 (1.16%) VoIP
13 9 (1.05%) Cisco Nexus
13 9 (1.05%) Skype
14 8 (0.93%) Cisco ASA
14 8 (0.93%) Cisco Wireless
14 8 (0.93%) Remote Desktop
15 7 (0.81%) FTP
15 7 (0.81%) Unified Communications
Database & Business Intelligence
1 69 (8.03%) SQL Server
2 22 (2.56%) DB2
2 22 (2.56%) MySQL
3 18 (2.10%) Oracle Database
4 16 (1.86%) BusinessObjects
5 13 (1.51%) Power BI
6 12 (1.40%) SQL Server Reporting Services
7 11 (1.28%) SQL Server 2012
8 8 (0.93%) Relational Database
9 7 (0.81%) Oracle Database 11g
9 7 (0.81%) SQL Server 2017
9 7 (0.81%) SQL Server Integration Services
10 5 (0.58%) Oracle Database 10g
10 5 (0.58%) Oracle Database 12c
10 5 (0.58%) SQL Server 2014
10 5 (0.58%) SQL Server 2016
10 5 (0.58%) SQL Server Analysis Services
11 4 (0.47%) Data Warehouse
11 4 (0.47%) PostgreSQL
12 3 (0.35%) Oracle Reports
Development Applications
1 20 (2.33%) JIRA
2 12 (1.40%) Jenkins
3 9 (1.05%) GitLab
3 9 (1.05%) Sonatype Nexus
4 8 (0.93%) Maven
5 7 (0.81%) JUnit
5 7 (0.81%) Mockito
5 7 (0.81%) MSTest
5 7 (0.81%) NUnit
5 7 (0.81%) SonarQube
6 6 (0.70%) MSI
7 4 (0.47%) Visual Studio
8 3 (0.35%) Bitbucket
8 3 (0.35%) Git (software)
8 3 (0.35%) Oracle Forms
9 2 (0.23%) Cucumber
9 2 (0.23%) GoCD
9 2 (0.23%) Selenium
10 1 (0.12%) Axure RP
10 1 (0.12%) SoapUI
General
1 115 (13.39%) Finance
2 83 (9.66%) Public Sector
3 37 (4.31%) Retail
4 33 (3.84%) Telecoms
5 27 (3.14%) Local Government
6 23 (2.68%) Legal
7 16 (1.86%) Marketing
8 15 (1.75%) Law
9 11 (1.28%) Manufacturing
10 9 (1.05%) Banking
10 9 (1.05%) Billing
11 6 (0.70%) Military
12 5 (0.58%) Electronics
12 5 (0.58%) Housing Association
13 4 (0.47%) Aerospace
13 4 (0.47%) Automotive
13 4 (0.47%) Back Office
13 4 (0.47%) Police
13 4 (0.47%) Publishing
14 3 (0.35%) Advertising
Job Titles
1 153 (17.81%) Service Manager
2 118 (13.74%) IT Manager
3 96 (11.18%) Analyst
4 93 (10.83%) Delivery Manager
5 85 (9.90%) Service Delivery Manager
6 56 (6.52%) IT Services Manager
7 41 (4.77%) Architect
8 35 (4.07%) Team Leader
9 32 (3.73%) Support Engineer
10 29 (3.38%) Developer
11 28 (3.26%) Infrastructure Engineer
12 27 (3.14%) IT Support
12 27 (3.14%) Support Analyst
13 25 (2.91%) IT Services Delivery Manager
14 22 (2.56%) Service Analyst
15 21 (2.44%) Infrastructure Manager
15 21 (2.44%) Infrastructure Team Leader
15 21 (2.44%) Operations Manager
16 20 (2.33%) Business Analyst
17 19 (2.21%) Consultant
Libraries, Frameworks & Software Standards
1 52 (6.05%) .NET
2 24 (2.79%) Web Services
3 16 (1.86%) HTML
4 15 (1.75%) CSS
5 14 (1.63%) jQuery
6 13 (1.51%) ASP.NET
7 12 (1.40%) Middleware
8 10 (1.16%) Spring
8 10 (1.16%) XML
9 9 (1.05%) RESTful
9 9 (1.05%) SOAP
10 8 (0.93%) Hibernate
11 7 (0.81%) LINQ
11 7 (0.81%) Silverlight
11 7 (0.81%) Spring Boot
11 7 (0.81%) Spring Cloud
11 7 (0.81%) WCF
11 7 (0.81%) WF
11 7 (0.81%) WPF
11 7 (0.81%) XSLT
Miscellaneous
1 82 (9.55%) Analytical Skills
2 64 (7.45%) Management Information System
3 48 (5.59%) Self-Motivation
4 38 (4.42%) Data Centre
5 27 (3.14%) User Experience
6 23 (2.68%) Driving Licence
7 22 (2.56%) Virtual Team
8 20 (2.33%) Enterprise Software
9 19 (2.21%) CMDB
10 11 (1.28%) Mobile App
11 10 (1.16%) Cloud Native
12 9 (1.05%) Mainframe
13 8 (0.93%) NHS
14 7 (0.81%) Cyberthreat
15 6 (0.70%) Hybrid Cloud
15 6 (0.70%) Private Cloud
15 6 (0.70%) Replication
15 6 (0.70%) Security Operations Centre
15 6 (0.70%) Video Conferencing
16 5 (0.58%) Renewable Energy
Operating Systems
1 155 (18.04%) Windows
2 68 (7.92%) Windows Server
3 53 (6.17%) Linux
4 36 (4.19%) Windows 10
5 28 (3.26%) Windows Server 2012
6 24 (2.79%) Windows Server 2008
7 22 (2.56%) Windows 7
8 20 (2.33%) Windows Server 2016
9 17 (1.98%) Unix
10 12 (1.40%) Red Hat Enterprise Linux
10 12 (1.40%) Windows 8
11 10 (1.16%) Windows Server 2019
12 8 (0.93%) Windows Server 2003
13 5 (0.58%) Android
13 5 (0.58%) CentOS
14 4 (0.47%) AIX
14 4 (0.47%) Apple iOS
14 4 (0.47%) Solaris
15 3 (0.35%) HPUX
15 3 (0.35%) Windows 2000
Processes & Methodologies
1 338 (39.35%) ITIL
2 219 (25.49%) Service Management
3 151 (17.58%) Agile Software Development
4 123 (14.32%) Problem-Solving
5 122 (14.20%) Project Management
6 121 (14.09%) Continuous Improvement
7 114 (13.27%) Mentoring
8 100 (11.64%) Project Delivery
9 98 (11.41%) Stakeholder Management
10 97 (11.29%) ITSM
11 91 (10.59%) Change Management
11 91 (10.59%) Incident Management
12 66 (7.68%) Coaching
12 66 (7.68%) Disaster Recovery
13 63 (7.33%) DevOps
14 58 (6.75%) Problem Management
15 57 (6.64%) People Management
16 45 (5.24%) Service Delivery Management
17 43 (5.01%) Configuration Management
18 42 (4.89%) Information Security
Programming Languages
1 105 (12.22%) SQL
2 46 (5.36%) PowerShell
3 37 (4.31%) Java
4 22 (2.56%) C#
5 17 (1.98%) JavaScript
6 13 (1.51%) Python
7 11 (1.28%) Bash Shell
7 11 (1.28%) C
8 10 (1.16%) T-SQL
9 9 (1.05%) PL/SQL
10 7 (0.81%) C++
11 4 (0.47%) PHP
12 2 (0.23%) ABAP
12 2 (0.23%) Perl
12 2 (0.23%) Shell Script
12 2 (0.23%) TypeScript
13 1 (0.12%) Java 8
13 1 (0.12%) VBA
Qualifications
1 76 (8.85%) Degree
2 75 (8.73%) ITIL Certification
3 69 (8.03%) Security Cleared
4 49 (5.70%) SC Cleared
5 28 (3.26%) DV Cleared
6 26 (3.03%) Microsoft Certification
7 20 (2.33%) Cisco Certification
7 20 (2.33%) MCSE
8 15 (1.75%) Computer Science Degree
9 12 (1.40%) MCP
10 11 (1.28%) CCNA
11 9 (1.05%) MCSA
12 8 (0.93%) ITIL Foundation Certificate
13 7 (0.81%) CISSP
13 7 (0.81%) PRINCE2 Certification
14 6 (0.70%) CCNP
15 4 (0.47%) A+ Certification
15 4 (0.47%) CISM
15 4 (0.47%) Network+ Certification
15 4 (0.47%) PMI Certification
Quality Assurance & Compliance
1 134 (15.60%) SLA
2 31 (3.61%) ISO/IEC 27001
2 31 (3.61%) QA
3 22 (2.56%) Sarbanes-Oxley
4 18 (2.10%) COBIT
5 13 (1.51%) ISO/IEC 20000
6 9 (1.05%) GDPR
7 5 (0.58%) Data Quality
7 5 (0.58%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 3 (0.35%) ISO 9001
8 3 (0.35%) JSP 440
8 3 (0.35%) PMO
9 2 (0.23%) PCI DSS
10 1 (0.12%) Cyber Essentials
10 1 (0.12%) Disclosure Scotland
10 1 (0.12%) HMG Security Policy Framework
10 1 (0.12%) ISO 9000
10 1 (0.12%) NIST 800
10 1 (0.12%) PA-DSS
10 1 (0.12%) WCAG
System Software
1 122 (14.20%) Active Directory
2 46 (5.36%) VMware Infrastructure
3 26 (3.03%) Docker
4 22 (2.56%) Hyper-V
5 13 (1.51%) VMware ESXi
5 13 (1.51%) vSphere
6 8 (0.93%) Virtual Servers
7 6 (0.70%) Microsoft App-V
8 5 (0.58%) Virtual Machines
9 4 (0.47%) Microsoft Virtual Server
9 4 (0.47%) Virtual Desktop
9 4 (0.47%) XenApp
10 3 (0.35%) Citrix Hypervisor
10 3 (0.35%) KVM
11 2 (0.23%) BitLocker
11 2 (0.23%) Firmware
11 2 (0.23%) Xen
12 1 (0.12%) NDS
12 1 (0.12%) NFS
12 1 (0.12%) Terminal Server
Systems Management
1 50 (5.82%) SCCM
2 20 (2.33%) Kubernetes
2 20 (2.33%) WSUS
3 19 (2.21%) SCOM
4 13 (1.51%) Ansible
5 9 (1.05%) Microsoft Intune
6 8 (0.93%) Terraform
7 6 (0.70%) vCenter Server
8 5 (0.58%) FortiGate
9 4 (0.47%) Puppet
9 4 (0.47%) SCOrch
10 3 (0.35%) CSIRT
10 3 (0.35%) NetIQ Identity Manager
10 3 (0.35%) Network Intrusion Detection System
10 3 (0.35%) Opscode Chef
11 2 (0.23%) Cisco CME
11 2 (0.23%) Failover Clustering
11 2 (0.23%) Nagios
11 2 (0.23%) Oracle RMAN
11 2 (0.23%) ServerView Suite
Vendors
1 193 (22.47%) Microsoft
2 96 (11.18%) VMware
3 71 (8.27%) Cisco
4 66 (7.68%) SAP
5 46 (5.36%) Oracle
6 42 (4.89%) Citrix
7 37 (4.31%) ServiceNow
8 33 (3.84%) HP
9 28 (3.26%) IBM
10 24 (2.79%) Remedy
11 22 (2.56%) NetApp
12 21 (2.44%) PeopleSoft
13 20 (2.33%) Capita
14 18 (2.10%) Hyperion
15 15 (1.75%) CA
15 15 (1.75%) Siebel
16 11 (1.28%) Dell
16 11 (1.28%) Juniper
17 9 (1.05%) CheckPoint
17 9 (1.05%) Dynatrace