Service Delivery Job Trends in the UK excluding London

Service Delivery
UK > UK excluding London

The table below provides summary statistics and salary benchmarking for jobs advertised in the UK excluding London requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 16 July 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 65 86 103
Rank change year-on-year +21 +17 +19
Permanent jobs citing Service Delivery 1,686 1,149 1,783
As % of all permanent jobs in the UK excluding London 2.36% 3.40% 2.44%
As % of the Processes & Methodologies category 3.34% 3.85% 3.05%
Number of salaries quoted 1,267 613 1,308
10th Percentile £30,000 £28,500 £26,500
25th Percentile £35,000 £32,500 £35,000
Median annual salary (50th Percentile) £45,000 £50,000 £45,000
Median % change year-on-year -10.00% +11.11% -5.26%
75th Percentile £60,000 £62,000 £60,429
90th Percentile £71,250 £75,000 £70,900
UK median annual salary £47,500 £53,500 £49,000
% change year-on-year -11.21% +9.18% -6.67%

All Process & Methodology Skills
UK excluding London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the UK excluding London.

Permanent vacancies with a requirement for process or methodology skills 50,529 29,863 58,539
As % of all permanent jobs advertised in the UK excluding London 70.59% 88.35% 79.99%
Number of salaries quoted 35,494 16,025 40,293
10th Percentile £30,000 £26,750 £27,500
25th Percentile £40,000 £32,851 £36,250
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - -9.09%
75th Percentile £70,000 £66,250 £65,000
90th Percentile £85,000 £80,000 £79,000
UK median annual salary £60,000 £57,201 £55,000
% change year-on-year +4.89% +4.00% -8.84%

Service Delivery
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings citing Service Delivery relative to all permanent IT jobs advertised in the UK excluding London.

Service Delivery job vacancy trend in the UK excluding London

Service Delivery
Salary Trend in the UK excluding London

Salary distribution trend for jobs in the UK excluding London citing Service Delivery.

Salary distribution trend for jobs in the UK excluding London citing Service Delivery

Service Delivery
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 16 July 2026.

Salary histogram for Service Delivery in the UK excluding London

Service Delivery
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 16 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +64 451 £42,500 -5.56% 111
South East -26 352 £48,768 -8.85% 167
Midlands +28 351 £45,000 -8.16% 80
North West +55 249 £40,000 -20.00% 65
West Midlands 0 198 £50,750 -3.12% 59
South West -3 173 £41,750 -24.09% 60
East of England +16 168 £43,500 +1.16% 61
East Midlands +43 153 £42,500 - 21
Yorkshire +18 143 £43,000 +14.67% 35
Wales -16 73 £48,500 +38.57% 17
Scotland +26 64 £41,000 -21.90% 30
North East -8 59 £51,500 -26.43% 11
Northern Ireland -28 50 £35,000 -26.32% 13
Isle of Man - 4 £59,000 - 1
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (6.70%) SharePoint
2 62 (3.68%) Microsoft Exchange
3 7 (0.42%) Apache
3 7 (0.42%) IIS
4 6 (0.36%) Confluence
5 1 (0.059%) nginx
5 1 (0.059%) Oracle Workflow
5 1 (0.059%) WordPress
Applications
1 61 (3.62%) Microsoft Excel
2 56 (3.32%) Microsoft Office
3 18 (1.07%) Microsoft Project
4 15 (0.89%) Microsoft PowerPoint
5 3 (0.18%) MS Visio
6 2 (0.12%) SOLIDWORKS
7 1 (0.059%) Spreadsheet
Business Applications
1 27 (1.60%) Dynamics CRM
2 13 (0.77%) Dynamics GP
2 13 (0.77%) SAP HR
3 9 (0.53%) Dynamics NAV
4 8 (0.47%) iTrent
4 8 (0.47%) JDE EnterpriseOne
5 6 (0.36%) SAP Payroll
6 5 (0.30%) SAP Business One
7 4 (0.24%) SAP S/4HANA
8 3 (0.18%) Dynamics AX
9 2 (0.12%) NEC Housing
9 2 (0.12%) Oracle EBS
9 2 (0.12%) SAP ERP
9 2 (0.12%) SAP HCM
9 2 (0.12%) Workday HCM
10 1 (0.059%) Oracle Assets
10 1 (0.059%) Oracle Cash Management
10 1 (0.059%) Oracle iProcurement
10 1 (0.059%) Sage 200
10 1 (0.059%) Salesforce CRM
Cloud Services
1 334 (19.81%) Microsoft 365
2 232 (13.76%) Azure
3 114 (6.76%) Entra ID
4 67 (3.97%) SaaS
5 55 (3.26%) Power Platform
6 49 (2.91%) AWS
7 26 (1.54%) Power Automate
8 25 (1.48%) Microsoft Copilot
9 20 (1.19%) IaaS
10 19 (1.13%) PaaS
11 18 (1.07%) Microsoft Purview
11 18 (1.07%) OneDrive
12 13 (0.77%) Dynamics 365
13 11 (0.65%) Azure Sentinel
14 8 (0.47%) Mimecast
14 8 (0.47%) PowerApps
15 7 (0.42%) AWS CloudFormation
15 7 (0.42%) Google Workspace
16 6 (0.36%) Cloud Computing
17 5 (0.30%) GitHub
Communications & Networking
1 125 (7.41%) Firewall
2 110 (6.52%) DNS
3 101 (5.99%) DHCP
4 86 (5.10%) VPN
5 80 (4.74%) VLAN
6 72 (4.27%) TCP/IP
7 64 (3.80%) LAN
8 59 (3.50%) WAN
9 53 (3.14%) Wi-Fi
10 43 (2.55%) Wireless
11 32 (1.90%) VoIP
12 10 (0.59%) Broadband
12 10 (0.59%) NAS
12 10 (0.59%) Network Security
12 10 (0.59%) SD-WAN
13 9 (0.53%) BGP
13 9 (0.53%) SAN
14 7 (0.42%) Unified Communications
15 6 (0.36%) IPsec
16 5 (0.30%) Cisco IOS
Database & Business Intelligence
1 44 (2.61%) Power BI
2 15 (0.89%) Tableau
3 11 (0.65%) Amazon RDS
4 7 (0.42%) SQL Server
5 5 (0.30%) DTS
5 5 (0.30%) Elasticsearch
5 5 (0.30%) MySQL
6 4 (0.24%) Crystal Reports
6 4 (0.24%) Relational Database
7 3 (0.18%) Data Warehouse
7 3 (0.18%) SAP HANA
8 2 (0.12%) Azure SQL Database
8 2 (0.12%) BusinessObjects
8 2 (0.12%) Oracle BI Publisher
8 2 (0.12%) PostgreSQL
8 2 (0.12%) Power Query
8 2 (0.12%) SAP BW
9 1 (0.059%) DocumentDB
9 1 (0.059%) GIS
9 1 (0.059%) Metadata
Development Applications
1 70 (4.15%) JIRA
2 13 (0.77%) GitLab
3 5 (0.30%) Cucumber
3 5 (0.30%) Jenkins
3 5 (0.30%) SonarQube
3 5 (0.30%) VersionOne
4 2 (0.12%) Visual Studio
4 2 (0.12%) Yeoman
5 1 (0.059%) Appium
5 1 (0.059%) Claude Code
5 1 (0.059%) JUnit
5 1 (0.059%) Oracle APEX
5 1 (0.059%) Selenium
5 1 (0.059%) TestNG
General
1 665 (39.44%) Social Skills
2 269 (15.95%) Finance
3 245 (14.53%) Analytical Skills
4 121 (7.18%) Organisational Skills
5 107 (6.35%) Retail
6 83 (4.92%) Public Sector
7 72 (4.27%) Influencing Skills
8 66 (3.91%) Legal
8 66 (3.91%) Marketing
9 58 (3.44%) Inclusion and Diversity
10 54 (3.20%) Telecoms
11 49 (2.91%) Manufacturing
12 37 (2.19%) Presentation Skills
13 33 (1.96%) Law
14 24 (1.42%) Local Government
15 17 (1.01%) Documentation Skills
16 14 (0.83%) Advertising
16 14 (0.83%) German Language
17 12 (0.71%) General Ledger
17 12 (0.71%) Military
Job Titles
1 316 (18.74%) Service Manager
2 249 (14.77%) Delivery Manager
3 238 (14.12%) IT Manager
4 232 (13.76%) Service Delivery Manager
5 168 (9.96%) IT Support
6 162 (9.61%) Lead
7 128 (7.59%) Senior
8 127 (7.53%) Analyst
9 97 (5.75%) IT Services Manager
10 78 (4.63%) Support Engineer
11 66 (3.91%) Head of QA
12 65 (3.86%) IT Engineer
12 65 (3.86%) IT Technician
13 62 (3.68%) IT Analyst
14 59 (3.50%) Operations Manager
15 58 (3.44%) Support Manager
16 53 (3.14%) IT Services Delivery Manager
17 50 (2.97%) Team Leader
18 47 (2.79%) 2nd Line Support
18 47 (2.79%) Support Analyst
Libraries, Frameworks & Software Standards
1 8 (0.47%) .NET
1 8 (0.47%) HTML
2 7 (0.42%) ARM Templates
2 7 (0.42%) CSS
3 6 (0.36%) Oracle Fusion
4 5 (0.30%) Apache NiFi
4 5 (0.30%) Elastic Stack
4 5 (0.30%) REST
4 5 (0.30%) Vue
5 4 (0.24%) Next.js
6 3 (0.18%) JDBC
6 3 (0.18%) LDAP
6 3 (0.18%) OpenTelemetry
6 3 (0.18%) SAML
6 3 (0.18%) SAP Basis
6 3 (0.18%) Web Services
6 3 (0.18%) XML
7 2 (0.12%) AngularJS
7 2 (0.12%) SAP Fiori
8 1 (0.059%) Kafka
Miscellaneous
1 163 (9.67%) Onboarding
2 121 (7.18%) Driving Licence
3 77 (4.57%) Analytical Mindset
4 65 (3.86%) Data Centre
5 61 (3.62%) Management Information System
6 53 (3.14%) Self-Motivation
7 24 (1.42%) Enterprise Software
7 24 (1.42%) Virtual Team
8 16 (0.95%) Cloud Native
8 16 (0.95%) NHS
9 14 (0.83%) CMDB
9 14 (0.83%) Replication
10 13 (0.77%) Blog
10 13 (0.77%) Marketing Technology
10 13 (0.77%) Security Posture
11 10 (0.59%) CSOC
11 10 (0.59%) Hybrid Cloud
11 10 (0.59%) Legacy Systems
11 10 (0.59%) Renewable Energy
12 9 (0.53%) CCTV
Operating Systems
1 271 (16.07%) Windows
2 157 (9.31%) Windows Server
3 52 (3.08%) Windows 10
4 32 (1.90%) Android
5 26 (1.54%) Apple iOS
6 23 (1.36%) Mac OS
7 21 (1.25%) Linux
8 12 (0.71%) Windows Server 2019
9 8 (0.47%) Windows Server 2016
10 7 (0.42%) Ubuntu
11 3 (0.18%) Unix
12 2 (0.12%) Debian
13 1 (0.059%) CentOS
13 1 (0.059%) Solaris
13 1 (0.059%) VMS
Processes & Methodologies
1 486 (28.83%) Continuous Improvement
2 337 (19.99%) Problem-Solving
3 330 (19.57%) ITIL
4 258 (15.30%) Service Management
5 238 (14.12%) Customer Service
6 200 (11.86%) ITSM
7 197 (11.68%) Stakeholder Engagement
8 185 (10.97%) Cybersecurity
9 184 (10.91%) Customer Experience
10 182 (10.79%) Stakeholder Management
11 167 (9.91%) Change Management
12 155 (9.19%) CRM
13 136 (8.07%) Analytics
14 128 (7.59%) Project Management
15 126 (7.47%) Decision-Making
16 124 (7.35%) Root Cause Analysis
17 120 (7.12%) Collaborative Working
17 120 (7.12%) Project Delivery
17 120 (7.12%) Roadmaps
18 100 (5.93%) Mentoring
Programming Languages
1 63 (3.74%) SQL
2 48 (2.85%) PowerShell
3 30 (1.78%) Python
4 26 (1.54%) JavaScript
5 15 (0.89%) Bash
6 12 (0.71%) TypeScript
7 9 (0.53%) VBA
8 7 (0.42%) Bicep
8 7 (0.42%) Java
9 6 (0.36%) ABAP
9 6 (0.36%) Go
10 5 (0.30%) C#
10 5 (0.30%) C++
10 5 (0.30%) Kusto Query Language
10 5 (0.30%) PHP
10 5 (0.30%) Rust
11 4 (0.24%) Ladder Logic
11 4 (0.24%) Ruby
11 4 (0.24%) T-SQL
12 2 (0.12%) Perl
Qualifications
1 145 (8.60%) Degree
2 129 (7.65%) Security Cleared
3 93 (5.52%) SC Cleared
4 66 (3.91%) IRCA
5 65 (3.86%) DBS Check
6 43 (2.55%) DV Cleared
7 38 (2.25%) Microsoft Certification
8 28 (1.66%) Azure Certification
9 21 (1.25%) Computer Science Degree
10 19 (1.13%) ITIL Foundation Certificate
11 17 (1.01%) Network+ Certification
12 16 (0.95%) A+ Certification
13 15 (0.89%) ITIL Certification
14 14 (0.83%) Cisco Certification
15 11 (0.65%) ACCA
15 11 (0.65%) CIMA
16 10 (0.59%) BPSS Clearance
16 10 (0.59%) CISSP
17 9 (0.53%) CCNA
18 7 (0.42%) AWS Certification
Quality Assurance & Compliance
1 102 (6.05%) GDPR
2 90 (5.34%) ISO 9001
3 89 (5.28%) QA
4 72 (4.27%) SLA
5 54 (3.20%) Cyber Essentials
6 50 (2.97%) ISO/IEC 27001
7 26 (1.54%) Accessibility
8 24 (1.42%) Cyber Essentials PLUS
9 18 (1.07%) PMO
10 17 (1.01%) Data Quality
11 14 (0.83%) JSP 440
11 14 (0.83%) NIST
12 8 (0.47%) GRC
13 7 (0.42%) PCI DSS
14 6 (0.36%) ISO/IEC 20000
15 4 (0.24%) 21 CFR Part 11
15 4 (0.24%) GxP
15 4 (0.24%) Sarbanes-Oxley
16 2 (0.12%) WCAG
17 1 (0.059%) Actionable Recommendations
System Software
1 193 (11.45%) Active Directory
2 84 (4.98%) Hyper-V
3 76 (4.51%) VMware Infrastructure
4 9 (0.53%) Docker
5 8 (0.47%) Virtual Desktop
6 7 (0.42%) VMware ESXi
7 6 (0.36%) BitLocker
8 5 (0.30%) ClearTrust
9 4 (0.24%) Virtual Machines
9 4 (0.24%) Virtual Servers
10 3 (0.18%) DFS Replication
10 3 (0.18%) iptables
10 3 (0.18%) VMware NSX
10 3 (0.18%) vSphere
11 1 (0.059%) Firmware
11 1 (0.059%) KVM
11 1 (0.059%) Terminal Server
Systems Management
1 87 (5.16%) Microsoft Intune
2 25 (1.48%) Terraform
3 16 (0.95%) Ansible
3 16 (0.95%) Jamf Pro
4 13 (0.77%) Kubernetes
4 13 (0.77%) SCCM
5 9 (0.53%) Grafana
5 9 (0.53%) WSUS
6 8 (0.47%) Autotask
7 6 (0.36%) VxRail
8 5 (0.30%) Kibana
8 5 (0.30%) logstash
9 4 (0.24%) Active Directory Federation Services
9 4 (0.24%) Backup Exec
10 3 (0.18%) cPanel
10 3 (0.18%) Plesk
10 3 (0.18%) Prometheus
10 3 (0.18%) Single Sign-On
10 3 (0.18%) systemd
10 3 (0.18%) vCenter Server
Vendors
1 517 (30.66%) Microsoft
2 99 (5.87%) ServiceNow
3 84 (4.98%) VMware
4 53 (3.14%) Cisco
5 49 (2.91%) SAP
6 31 (1.84%) Meraki
7 30 (1.78%) Salesforce
8 22 (1.30%) Veeam
9 20 (1.19%) HubSpot
10 17 (1.01%) Apple
10 17 (1.01%) BMC
11 15 (0.89%) Workday
12 13 (0.77%) Citrix
12 13 (0.77%) Palo Alto
13 12 (0.71%) Dell
13 12 (0.71%) Oracle
14 11 (0.65%) Google
14 11 (0.65%) Tenable
15 10 (0.59%) Yealink
16 9 (0.53%) Freshdesk