Service Delivery Jobs in the UK excluding London

Service Delivery
UK > UK excluding London

The table below provides summary statistics for permanent job vacancies advertised in the UK excluding London requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 20 July 2025, comparing them to the same period in the previous two years.

6 months to
20 Jul 2025
Same period 2024 Same period 2023
Rank 108 96 127
Rank change year-on-year -12 +31 -53
Permanent jobs citing Service Delivery 1,172 1,842 1,356
As % of all permanent jobs advertised in the UK excluding London 2.68% 2.58% 2.72%
As % of the Processes & Methodologies category 3.05% 3.21% 2.85%
Number of salaries quoted 627 1,239 925
10th Percentile £28,650 £26,500 £24,500
25th Percentile £33,250 £35,000 £31,250
Median annual salary (50th Percentile) £50,000 £45,000 £47,500
Median % change year-on-year +11.11% -5.26% +0.79%
75th Percentile £60,625 £60,750 £62,500
90th Percentile £75,000 £70,750 £75,000
UK median annual salary £53,500 £49,000 £52,500
% change year-on-year +9.18% -6.67% +5.00%

All Process and Methodology Skills
UK excluding London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the UK excluding London.

Permanent vacancies with a requirement for process or methodology skills 38,386 57,389 47,593
As % of all permanent jobs advertised in the UK excluding London 87.78% 80.36% 95.64%
Number of salaries quoted 19,749 37,848 27,387
10th Percentile £25,750 £27,750 £30,500
25th Percentile £32,951 £37,000 £40,000
Median annual salary (50th Percentile) £50,000 £50,000 £55,000
Median % change year-on-year - -9.09% +4.76%
75th Percentile £65,000 £65,000 £70,000
90th Percentile £78,750 £80,000 £82,500
UK median annual salary £55,000 £55,000 £60,249
% change year-on-year - -8.71% +0.42%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Delivery in the UK excluding London.

Salary trend for Service Delivery in the UK excluding London

Service Delivery
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 20 July 2025.

Salary histogram for Service Delivery in the UK excluding London

Service Delivery
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 20 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +24 389 £53,500 +18.89% 261
North of England -68 251 £45,000 +5.88% 229
Midlands +25 205 £47,500 -5.00% 142
North West -42 166 £50,000 -3.24% 124
West Midlands +38 152 £52,200 +2.65% 80
East of England +1 136 £43,000 +13.16% 106
South West -29 95 £54,641 +11.51% 123
Yorkshire -21 72 £33,750 -19.09% 79
East Midlands +4 49 £42,500 +13.33% 61
Scotland +8 48 £52,500 +5.02% 65
Wales +3 37 £36,000 -10.00% 33
Northern Ireland +32 14 £47,500 -5.00% 22
North East -20 13 £70,000 +180.45% 28
Channel Islands - 1 £45,000 - 3
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (5.55%) SharePoint
2 26 (2.22%) Microsoft Exchange
3 6 (0.51%) IIS
4 5 (0.43%) Confluence
5 1 (0.085%) OpenStack
Applications
1 106 (9.04%) Microsoft Excel
2 89 (7.59%) Microsoft Office
3 54 (4.61%) Microsoft PowerPoint
4 20 (1.71%) Microsoft Project
5 14 (1.19%) Trello
6 4 (0.34%) Chatbot
7 3 (0.26%) MS Visio
8 2 (0.17%) AutoCAD
8 2 (0.17%) Spreadsheet
Business Applications
1 12 (1.02%) PeopleSoft Financials
2 8 (0.68%) Remedy ITSM
3 6 (0.51%) SAP WM
4 5 (0.43%) Salesforce CRM
4 5 (0.43%) Unit4 Business World
5 4 (0.34%) Infor M3
6 2 (0.17%) Dynamics CRM
6 2 (0.17%) Dynamics NAV
6 2 (0.17%) Maximo
6 2 (0.17%) Sage 200
7 1 (0.085%) C-CURE
7 1 (0.085%) Dynamics GP
7 1 (0.085%) Oracle ERP
7 1 (0.085%) Oracle Payroll
7 1 (0.085%) SAP S/4HANA
Cloud Services
1 183 (15.61%) Azure
2 137 (11.69%) Microsoft 365
3 63 (5.38%) AWS
4 49 (4.18%) Power Platform
5 40 (3.41%) Entra ID
6 25 (2.13%) SaaS
7 15 (1.28%) GCP
8 13 (1.11%) Azure Monitor
9 10 (0.85%) Dynamics 365
9 10 (0.85%) Power Automate
10 9 (0.77%) OneDrive
10 9 (0.77%) PowerApps
11 8 (0.68%) Azure DevOps
11 8 (0.68%) Google Workspace
12 7 (0.60%) Cloud Computing
12 7 (0.60%) IaaS
13 6 (0.51%) GitHub
13 6 (0.51%) PaaS
14 5 (0.43%) Azure Sentinel
14 5 (0.43%) Microsoft Copilot
Communications & Networking
1 61 (5.20%) Firewall
2 37 (3.16%) LAN
3 36 (3.07%) WAN
3 36 (3.07%) Wireless
4 34 (2.90%) Wi-Fi
5 30 (2.56%) Broadband
6 26 (2.22%) VLAN
7 25 (2.13%) DNS
8 21 (1.79%) Network Security
8 21 (1.79%) VPN
9 18 (1.54%) Unified Communications
9 18 (1.54%) VoIP
10 16 (1.37%) DHCP
10 16 (1.37%) TCP/IP
11 15 (1.28%) SD-WAN
12 11 (0.94%) WLAN
13 10 (0.85%) Cisco IOS
13 10 (0.85%) Internet
13 10 (0.85%) MPLS
13 10 (0.85%) OSPF
Database & Business Intelligence
1 39 (3.33%) Power BI
2 18 (1.54%) BusinessObjects
2 18 (1.54%) Data Mining
3 16 (1.37%) Data Warehouse
4 14 (1.19%) SQL Server
5 8 (0.68%) SQL Server Reporting Services
6 7 (0.60%) SQL Server Integration Services
7 5 (0.43%) Microsoft Analysis Services
7 5 (0.43%) SQL Server Analysis Services
8 4 (0.34%) MySQL
8 4 (0.34%) Power Query
8 4 (0.34%) PowerPivot
9 3 (0.26%) Tableau
10 2 (0.17%) Elasticsearch
10 2 (0.17%) GIS
10 2 (0.17%) Metadata
11 1 (0.085%) Azure SQL Data Warehouse
11 1 (0.085%) Data Lake
11 1 (0.085%) DB2
11 1 (0.085%) Oracle Reports
Development Applications
1 30 (2.56%) JIRA
2 7 (0.60%) SQL Server Management Studio (SSMS)
3 6 (0.51%) NDoc
4 2 (0.17%) Git
4 2 (0.17%) Jenkins
5 1 (0.085%) Sonatype Nexus
5 1 (0.085%) Visual Studio
General
1 476 (40.61%) Social Skills
2 256 (21.84%) Manufacturing
3 252 (21.50%) Finance
4 120 (10.24%) Analytical Skills
5 96 (8.19%) Law
6 85 (7.25%) Legal
7 66 (5.63%) Telecoms
8 61 (5.20%) Public Sector
9 58 (4.95%) Retail
10 53 (4.52%) Military
11 51 (4.35%) Organisational Skills
12 41 (3.50%) Marketing
13 40 (3.41%) Billing
14 34 (2.90%) Inclusion and Diversity
15 30 (2.56%) Games
16 24 (2.05%) Electronics
17 22 (1.88%) Local Government
18 21 (1.79%) Influencing Skills
19 17 (1.45%) Presentation Skills
20 15 (1.28%) Police
Job Titles
1 95 (8.11%) Analyst
2 93 (7.94%) Lead
3 87 (7.42%) Senior
4 84 (7.17%) IT Manager
5 79 (6.74%) IT Support
6 72 (6.14%) Service Manager
7 65 (5.55%) Support Analyst
8 55 (4.69%) Consultant
9 51 (4.35%) Senior Manager
10 48 (4.10%) 2nd Line Support
11 42 (3.58%) Delivery Manager
12 41 (3.50%) 1st Line Support
13 40 (3.41%) Service Delivery Manager
13 40 (3.41%) Team Leader
14 36 (3.07%) Head of IT
15 35 (2.99%) IT Analyst
16 32 (2.73%) IT Support Analyst
17 31 (2.65%) Auditor
18 29 (2.47%) Developer
18 29 (2.47%) Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.19%) PyTorch
1 14 (1.19%) TensorFlow
2 13 (1.11%) Hugging Face
2 13 (1.11%) LangChain
3 7 (0.60%) .NET
4 6 (0.51%) HTML
4 6 (0.51%) Software Packaging
4 6 (0.51%) Web Services
5 5 (0.43%) AngularJS
5 5 (0.43%) CSS
6 4 (0.34%) ARM Templates
6 4 (0.34%) ModSecurity
6 4 (0.34%) REST
6 4 (0.34%) XML
7 2 (0.17%) EDI
7 2 (0.17%) Middleware
8 1 (0.085%) ISPF
8 1 (0.085%) jQuery
8 1 (0.085%) JSON
8 1 (0.085%) LAMP
Miscellaneous
1 73 (6.23%) Management Information System
2 59 (5.03%) Driving Licence
3 56 (4.78%) Self-Motivation
4 49 (4.18%) Onboarding
5 36 (3.07%) Product Ownership
6 35 (2.99%) Data Structures
7 32 (2.73%) Social Media
8 29 (2.47%) Data Centre
9 22 (1.88%) Video\Live Streaming
10 16 (1.37%) NHS
11 14 (1.19%) EPoS
12 13 (1.11%) Team-Oriented Environment
13 10 (0.85%) Enterprise Software
14 9 (0.77%) iSeries
14 9 (0.77%) Virtual Team
15 8 (0.68%) Public Cloud
15 8 (0.68%) Smartphone
16 7 (0.60%) CCTV
16 7 (0.60%) Fibre Optics
16 7 (0.60%) Hybrid Cloud
Operating Systems
1 147 (12.54%) Windows
2 65 (5.55%) Windows Server
3 35 (2.99%) Windows 10
4 33 (2.82%) Linux
5 22 (1.88%) Mac OS
6 13 (1.11%) Windows Vista
7 12 (1.02%) Apple iOS
8 11 (0.94%) Mac OS X
9 7 (0.60%) Ubuntu
10 6 (0.51%) CentOS
11 5 (0.43%) Rocky
11 5 (0.43%) Solaris
11 5 (0.43%) Unix
12 4 (0.34%) AIX
12 4 (0.34%) Android
13 2 (0.17%) Windows Server 2012
14 1 (0.085%) Red Hat Enterprise Linux
14 1 (0.085%) Windows Server 2019
14 1 (0.085%) zOS
Processes & Methodologies
1 271 (23.12%) Customer Service
2 259 (22.10%) Problem-Solving
3 237 (20.22%) Continuous Improvement
4 229 (19.54%) ITIL
5 135 (11.52%) Change Management
6 129 (11.01%) Project Management
7 121 (10.32%) Service Management
8 110 (9.39%) ITSM
9 102 (8.70%) Mentoring
10 100 (8.53%) Coaching
11 94 (8.02%) Agile
12 86 (7.34%) Time Management
13 85 (7.25%) Incident Management
14 84 (7.17%) Problem Management
14 84 (7.17%) Process Improvement
15 77 (6.57%) Roadmaps
16 75 (6.40%) Customer Experience
17 74 (6.31%) Computer Science
18 73 (6.23%) Cybersecurity
19 72 (6.14%) Data Management
Programming Languages
1 86 (7.34%) SQL
2 28 (2.39%) Python
3 27 (2.30%) PowerShell
4 19 (1.62%) VBA
5 12 (1.02%) C#
6 6 (0.51%) Bash
6 6 (0.51%) JavaScript
7 4 (0.34%) RPG
7 4 (0.34%) VB
8 2 (0.17%) C++
8 2 (0.17%) COBOL
8 2 (0.17%) Java
8 2 (0.17%) T-SQL
9 1 (0.085%) JCL
9 1 (0.085%) TypeScript
9 1 (0.085%) VBScript
Qualifications
1 233 (19.88%) NVQ Level 3
2 201 (17.15%) Degree
3 78 (6.66%) Security Cleared
4 60 (5.12%) SC Cleared
5 52 (4.44%) DBS Check
6 51 (4.35%) Computer Science Degree
7 33 (2.82%) Master's Degree
8 31 (2.65%) Microsoft Certification
9 26 (2.22%) Cisco Certification
10 23 (1.96%) PMI Certification
10 23 (1.96%) PMP
11 22 (1.88%) BPSS Clearance
11 22 (1.88%) ITIL Certification
12 15 (1.28%) CCNP
13 14 (1.19%) Network+ Certification
14 13 (1.11%) CCNA
14 13 (1.11%) MCITP
15 12 (1.02%) MCSA
16 11 (0.94%) NVQ Level 4
17 9 (0.77%) DV Cleared
Quality Assurance & Compliance
1 75 (6.40%) SLA
2 36 (3.07%) GDPR
3 20 (1.71%) QA
4 14 (1.19%) ISO/IEC 27001
5 10 (0.85%) Sarbanes-Oxley
6 9 (0.77%) Cyber Essentials
7 5 (0.43%) PMO
8 4 (0.34%) COBIT
8 4 (0.34%) ISO/IEC 20000
8 4 (0.34%) NIST
9 3 (0.26%) Accessibility
10 2 (0.17%) ISO 22301
11 1 (0.085%) COSHH
11 1 (0.085%) Cyber Essentials PLUS
11 1 (0.085%) Data Quality
11 1 (0.085%) HIPAA
11 1 (0.085%) HL7
11 1 (0.085%) NCSC
11 1 (0.085%) SOC 2
System Software
1 85 (7.25%) Active Directory
2 30 (2.56%) Hyper-V
3 23 (1.96%) VMware Infrastructure
4 5 (0.43%) Docker
5 4 (0.34%) Firmware
6 3 (0.26%) Virtual Machines
6 3 (0.26%) vSphere
7 2 (0.17%) Virtual Servers
8 1 (0.085%) BitLocker
8 1 (0.085%) NFS
8 1 (0.085%) Oracle RAC
8 1 (0.085%) Time Sharing Option
8 1 (0.085%) vCloud
8 1 (0.085%) Veritas Cluster Server
8 1 (0.085%) Virtual Desktop
8 1 (0.085%) VMware ESXi
Systems Management
1 32 (2.73%) Microsoft Intune
2 14 (1.19%) Grafana
2 14 (1.19%) Prometheus
3 12 (1.02%) FortiGate
3 12 (1.02%) SCCM
4 11 (0.94%) Terraform
5 10 (0.85%) Ansible
6 9 (0.77%) Kubernetes
7 5 (0.43%) Autotask
7 5 (0.43%) WSUS
8 4 (0.34%) Jamf Pro
9 2 (0.17%) Active Directory Federation Services
9 2 (0.17%) Failover Clustering
9 2 (0.17%) vCenter Server
10 1 (0.085%) Backup Exec
10 1 (0.085%) NetBackup
10 1 (0.085%) Podman
10 1 (0.085%) PowerCLI
10 1 (0.085%) Red Hat Satellite
10 1 (0.085%) vRealize
Vendors
1 301 (25.68%) Microsoft
2 82 (7.00%) ServiceNow
3 47 (4.01%) Cisco
4 34 (2.90%) VMware
5 30 (2.56%) Sun
6 29 (2.47%) Oracle
7 25 (2.13%) Workday
8 22 (1.88%) HP
9 20 (1.71%) Facebook
10 16 (1.37%) SAP
11 13 (1.11%) IBM
11 13 (1.11%) OpenAI
12 12 (1.02%) Apple
12 12 (1.02%) Intapp
12 12 (1.02%) PeopleSoft
12 12 (1.02%) Salesforce
13 11 (0.94%) Aruba
14 9 (0.77%) Google
15 8 (0.68%) Draytek
15 8 (0.68%) SolarWinds