Period
to 14 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 August 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > UK excluding London
6 months to
14 Aug 2018
Same period 2017 Same period 2016
Rank 93 103 75
Rank change year-on-year +10 -28 +1
Permanent jobs citing Service Delivery 3,061 2,931 4,066
As % of all permanent IT jobs advertised in the UK excluding London 3.19% 2.95% 3.59%
As % of the Processes & Methodologies category 3.51% 3.25% 3.99%
Number of salaries quoted 2,135 2,186 2,993
UK excluding London median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £25,000 £25,000 £26,000
90th Percentile £73,750 £70,713 £67,500
UK median annual salary £50,000 £47,500 £48,500
% change year-on-year +5.26% -2.06% +2.11%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 87,220 90,179 101,972
As % of all permanent IT jobs advertised in the UK excluding London 90.86% 90.77% 89.91%
Number of salaries quoted 69,620 73,287 83,285
UK excluding London median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +1.19%
10th Percentile £26,941 £26,250 £26,250
90th Percentile £67,500 £65,000 £65,000
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the UK excluding London.

Salary trend for Service Delivery in the UK excluding London

Service Delivery
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing Service Delivery in the UK excluding London over the 6 months to 14 August 2018.

Salary histogram for Service Delivery in the UK excluding London

Service Delivery
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 14 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +20 791 £50,000 +11.11% 81
Midlands +19 661 £50,000 +13.09% 58
North of England -5 653 £45,000 +5.88% 85
West Midlands +28 535 £55,000 +15.79% 42
South West +36 405 £45,000 +12.50% 22
North West -16 348 £45,500 +7.06% 39
East of England +8 315 £45,000 - 44
Yorkshire +23 272 £45,000 +5.88% 36
Scotland +7 152 £42,500 -15.00% 27
East Midlands -18 125 £41,500 +3.75% 15
Wales -6 104 £45,000 -8.24% 13
North East -46 33 £50,000 +26.58% 10
Northern Ireland +5 21 £21,000 -58.00%
Isle of Man - 4 £29,500 -
Service Delivery
UK

For the 6 months to 14 August 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for Service Delivery.

1 1,438 (46.98%) ITIL
2 782 (25.55%) Microsoft
3 695 (22.70%) Service Management
4 615 (20.09%) Windows
5 581 (18.98%) Finance
6 518 (16.92%) SLA
7 496 (16.20%) Agile Software Development
8 489 (15.98%) Data Centre
9 440 (14.37%) Continuous Improvement
10 429 (14.02%) Project Management
11 412 (13.46%) Active Directory
12 395 (12.90%) Microsoft Azure
13 391 (12.77%) Degree
14 369 (12.05%) Stakeholder Management
15 357 (11.66%) VMware
16 339 (11.07%) Analytical Skills
17 338 (11.04%) ITSM
18 329 (10.75%) Security Cleared
19 325 (10.62%) Cisco
20 319 (10.42%) Problem-Solving
21 314 (10.26%) Presales
21 314 (10.26%) Amazon AWS
22 312 (10.19%) Firewall
23 308 (10.06%) Self-Motivation
24 282 (9.21%) Office 365
25 275 (8.98%) SQL
25 275 (8.98%) VMware Infrastructure
26 273 (8.92%) Microsoft Office
26 273 (8.92%) ITIL Certification
27 264 (8.62%) Change Management

Service Delivery
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 169 (5.52%) SharePoint
2 157 (5.13%) MS Exchange
3 56 (1.83%) Exchange Server 2010
4 50 (1.63%) Skype for Business
5 45 (1.47%) IIS
6 41 (1.34%) Apache
7 39 (1.27%) Exchange Server 2013
8 27 (0.88%) Confluence
9 23 (0.75%) CMS
10 21 (0.69%) Exchange Server 2007
11 19 (0.62%) SharePoint Server
12 18 (0.59%) SharePoint 2013
13 16 (0.52%) IBM Notes
13 16 (0.52%) SharePoint 2010
14 12 (0.39%) Blackberry Enterprise Server
15 11 (0.36%) Tomcat
15 11 (0.36%) WebLogic
16 10 (0.33%) Elasticsearch
17 9 (0.29%) BizTalk Server
17 9 (0.29%) OpenStack
Applications
1 273 (8.92%) Microsoft Office
2 248 (8.10%) Microsoft Excel
3 144 (4.70%) Microsoft PowerPoint
4 56 (1.83%) Microsoft Project
5 43 (1.40%) MS Visio
6 14 (0.46%) Spreadsheet
7 7 (0.23%) Acrobat
7 7 (0.23%) InfoPath
Business Applications
1 32 (1.05%) Dynamics AX
2 24 (0.78%) Dynamics CRM
2 24 (0.78%) Remedy ITSM
3 14 (0.46%) Oracle EBS
4 10 (0.33%) assyst
4 10 (0.33%) Dynamics NAV
5 7 (0.23%) Oracle Applications
5 7 (0.23%) SAP S/4HANA
5 7 (0.23%) Sentinel
6 5 (0.16%) SAP SD
7 4 (0.13%) NetSuite
8 3 (0.098%) Misys Midas
8 3 (0.098%) OpenText Process Suite
8 3 (0.098%) Oracle Assets
8 3 (0.098%) Oracle Cash Management
8 3 (0.098%) Oracle General Ledger
8 3 (0.098%) Oracle Payables
8 3 (0.098%) Oracle Receivables
9 2 (0.065%) Carpe Diem
9 2 (0.065%) SAP ERP
Cloud Services
1 395 (12.90%) Microsoft Azure
2 314 (10.26%) Amazon AWS
3 282 (9.21%) Office 365
4 144 (4.70%) SaaS
5 125 (4.08%) IaaS
6 90 (2.94%) PaaS
7 43 (1.40%) Serverless
8 35 (1.14%) Cloud Computing
9 34 (1.11%) Azure Active Directory
10 24 (0.78%) Amazon EC2
11 23 (0.75%) Azure Functions
12 21 (0.69%) Azure Data Factory
13 20 (0.65%) Dynamics 365
14 19 (0.62%) Google Cloud Platform
15 17 (0.56%) Amazon CloudWatch
15 17 (0.56%) Cortana Intelligence Suite
16 14 (0.46%) Amazon S3
17 12 (0.39%) GitHub
18 11 (0.36%) OneDrive
19 10 (0.33%) Yammer
Communications & Networking
1 312 (10.19%) Firewall
2 218 (7.12%) WAN
3 180 (5.88%) LAN
4 124 (4.05%) VPN
5 105 (3.43%) DNS
6 94 (3.07%) Network Security
7 87 (2.84%) TCP/IP
8 81 (2.65%) Wireless
9 72 (2.35%) Skype
10 70 (2.29%) SAN
11 66 (2.16%) Internet
12 61 (1.99%) Cisco ASA
12 61 (1.99%) DHCP
13 57 (1.86%) OSPF
14 56 (1.83%) VoIP
15 41 (1.34%) Software-Defined Networking
16 37 (1.21%) VLAN
17 36 (1.18%) Intrusion Detection
17 36 (1.18%) MPLS
17 36 (1.18%) Unified Communications
Database & Business Intelligence
1 223 (7.29%) SQL Server
2 90 (2.94%) Big Data
3 45 (1.47%) SQL Server Reporting Services
4 44 (1.44%) Power BI
5 40 (1.31%) SQL Server Integration Services
6 37 (1.21%) Data Warehouse
7 28 (0.91%) MySQL
8 27 (0.88%) SQL Server 2012
9 26 (0.85%) Hadoop
10 25 (0.82%) SQL Server Analysis Services
11 22 (0.72%) Azure SQL Database
12 21 (0.69%) Data Lake
12 21 (0.69%) MS Access
13 19 (0.62%) Oracle Database
14 16 (0.52%) SAP HANA
15 15 (0.49%) Oracle Exadata
15 15 (0.49%) PostgreSQL
15 15 (0.49%) SQL Server 2008
16 14 (0.46%) Amazon RDS
16 14 (0.46%) Data Mining
Development Applications
1 87 (2.84%) JIRA
2 70 (2.29%) Visual Studio
3 64 (2.09%) Git (software)
4 50 (1.63%) Jenkins
5 33 (1.08%) Visual Studio Team System
6 31 (1.01%) MSTest
6 31 (1.01%) NUnit
7 18 (0.59%) Atlassian Bamboo
8 13 (0.42%) JUnit
8 13 (0.42%) VSS/SourceSafe
9 12 (0.39%) MSI
10 11 (0.36%) Bitbucket
10 11 (0.36%) EasyMock
11 8 (0.26%) Team Foundation Server
12 7 (0.23%) Oracle APEX
12 7 (0.23%) Subversion
12 7 (0.23%) TeamCity
13 6 (0.20%) Maven
14 5 (0.16%) Oracle Forms
14 5 (0.16%) Rational Rose
General
1 581 (18.98%) Finance
2 183 (5.98%) Retail
3 154 (5.03%) Telecoms
4 141 (4.61%) Marketing
5 87 (2.84%) Legal
6 59 (1.93%) Banking
7 57 (1.86%) Billing
8 47 (1.54%) Law
9 38 (1.24%) Publishing
10 34 (1.11%) Manufacturing
11 25 (0.82%) Electronics
12 24 (0.78%) Back Office
13 23 (0.75%) Military
14 22 (0.72%) Local Government
15 18 (0.59%) Automotive
16 12 (0.39%) Aerospace
17 9 (0.29%) Games
18 8 (0.26%) French Language
18 8 (0.26%) German Language
18 8 (0.26%) Investment Banking
Job Titles
1 510 (16.66%) Service Manager
2 358 (11.70%) Delivery Manager
3 339 (11.07%) Services Delivery Manager
4 332 (10.85%) Analyst
5 270 (8.82%) Architect
6 269 (8.79%) IT Manager
7 119 (3.89%) Consultant
8 115 (3.76%) Solutions Architect
9 112 (3.66%) IT Services Manager
10 111 (3.63%) Service Analyst
11 90 (2.94%) Support Analyst
12 81 (2.65%) Network Engineer
13 80 (2.61%) Technical Manager
14 78 (2.55%) Support Engineer
15 77 (2.52%) Developer
15 77 (2.52%) Team Leader
16 76 (2.48%) Project Manager
17 74 (2.42%) Infrastructure Manager
18 69 (2.25%) Infrastructure Engineer
19 68 (2.22%) Software Engineer
Libraries, Frameworks & Software Standards
1 192 (6.27%) .NET
2 106 (3.46%) Web Services
3 90 (2.94%) HTML
4 83 (2.71%) CSS
5 60 (1.96%) ASP.NET
6 57 (1.86%) XML
7 52 (1.70%) jQuery
8 51 (1.67%) .NET Framework
9 49 (1.60%) WCF
10 48 (1.57%) SOAP
11 39 (1.27%) RESTful
12 34 (1.11%) AngularJS
13 32 (1.05%) WF
14 31 (1.01%) LINQ
14 31 (1.01%) Silverlight
14 31 (1.01%) WPF
14 31 (1.01%) XSLT
15 26 (0.85%) REST
16 25 (0.82%) J2EE
16 25 (0.82%) Middleware
Miscellaneous
1 489 (15.98%) Data Centre
2 339 (11.07%) Analytical Skills
3 308 (10.06%) Self-Motivation
4 227 (7.42%) Management Information System
5 110 (3.59%) Computer Science
6 81 (2.65%) Driving Licence
7 79 (2.58%) User Experience
8 67 (2.19%) Virtual Team
9 63 (2.06%) Public Cloud
10 62 (2.03%) Hybrid Cloud
11 54 (1.76%) Mobile App
12 49 (1.60%) CMDB
13 48 (1.57%) Enterprise Software
14 39 (1.27%) NHS
15 38 (1.24%) Replication
16 34 (1.11%) Distributed Denial-of-Service
16 34 (1.11%) Fat Client
16 34 (1.11%) Thin Client
17 29 (0.95%) PKI
18 27 (0.88%) CCTV
Operating Systems
1 615 (20.09%) Windows
2 262 (8.56%) Linux
3 261 (8.53%) Windows Server
4 137 (4.48%) Unix
5 134 (4.38%) Windows 10
6 119 (3.89%) Windows 7
7 106 (3.46%) Windows Server 2012
8 95 (3.10%) Windows Server 2008
9 35 (1.14%) Red Hat Enterprise Linux
10 33 (1.08%) CentOS
11 28 (0.91%) Android
11 28 (0.91%) Apple iOS
12 22 (0.72%) Windows 8
13 15 (0.49%) Windows Server 2003
14 12 (0.39%) Ubuntu
15 11 (0.36%) Mac OS X
15 11 (0.36%) Windows XP
16 10 (0.33%) Mac OS
17 8 (0.26%) Solaris
18 7 (0.23%) AIX
Processes & Methodologies
1 1,438 (46.98%) ITIL
2 695 (22.70%) Service Management
3 496 (16.20%) Agile Software Development
4 440 (14.37%) Continuous Improvement
5 429 (14.02%) Project Management
6 369 (12.05%) Stakeholder Management
7 338 (11.04%) ITSM
8 319 (10.42%) Problem-Solving
9 314 (10.26%) Presales
10 264 (8.62%) Change Management
10 264 (8.62%) ITIL V3
11 252 (8.23%) Problem Management
12 230 (7.51%) Service Delivery Management
13 223 (7.29%) Incident Management
14 222 (7.25%) PRINCE2
15 211 (6.89%) Line Management
16 179 (5.85%) Software Engineering
17 175 (5.72%) CRM
18 172 (5.62%) DevOps
19 156 (5.10%) Mentoring
Programming Languages
1 275 (8.98%) SQL
2 196 (6.40%) PowerShell
3 171 (5.59%) Java
4 115 (3.76%) C#
5 100 (3.27%) JavaScript
6 90 (2.94%) Python
7 82 (2.68%) C
8 67 (2.19%) T-SQL
9 47 (1.54%) Bash Shell
10 44 (1.44%) C++
10 44 (1.44%) PL/SQL
11 34 (1.11%) Perl
12 31 (1.01%) PHP
13 28 (0.91%) Ruby
14 23 (0.75%) VBA
15 17 (0.56%) U-SQL
16 16 (0.52%) RPG
16 16 (0.52%) Shell Script
17 14 (0.46%) VB
18 10 (0.33%) TypeScript
Qualifications
1 391 (12.77%) Degree
2 329 (10.75%) Security Cleared
3 273 (8.92%) ITIL Certification
4 180 (5.88%) SC Cleared
5 173 (5.65%) Microsoft Certification
6 163 (5.33%) Cisco Certification
7 109 (3.56%) CCNA
8 104 (3.40%) CCNP
9 87 (2.84%) MCSE
10 85 (2.78%) Computer Science Degree
11 82 (2.68%) ISEB
12 78 (2.55%) CISSP
13 69 (2.25%) PMI Certification
14 67 (2.19%) PMP
15 60 (1.96%) MCSA
16 51 (1.67%) CISM
16 51 (1.67%) MCP
17 50 (1.63%) DV Cleared
18 38 (1.24%) MCITP
19 36 (1.18%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 518 (16.92%) SLA
2 142 (4.64%) ISO/IEC 27001
3 125 (4.08%) QA
4 106 (3.46%) GDPR
5 63 (2.06%) PMO
6 45 (1.47%) ISO/IEC 20000
7 33 (1.08%) PCI DSS
8 25 (0.82%) Cyber Essentials
9 24 (0.78%) Cyber Essentials PLUS
10 20 (0.65%) GPG13
11 14 (0.46%) HMG Security Policy Framework
12 13 (0.42%) ISO 9001
13 12 (0.39%) Data Quality
14 10 (0.33%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 9 (0.29%) COBIT
15 9 (0.29%) PSD2
16 3 (0.098%) ISAE 3402
17 2 (0.065%) Disclosure Scotland
17 2 (0.065%) GAMP
17 2 (0.065%) HL7
System Software
1 412 (13.46%) Active Directory
2 275 (8.98%) VMware Infrastructure
3 175 (5.72%) Hyper-V
4 65 (2.12%) Virtual Desktop
5 59 (1.93%) XenApp
6 53 (1.73%) Microsoft App-V
7 45 (1.47%) XenDesktop
8 42 (1.37%) VMware ESXi
9 40 (1.31%) Virtual Machines
10 37 (1.21%) vSphere
11 28 (0.91%) Docker
12 23 (0.75%) BitLocker
13 19 (0.62%) Terminal Services
14 16 (0.52%) VMware Server
15 13 (0.42%) Firmware
16 11 (0.36%) NFS
17 9 (0.29%) ProxySG
18 7 (0.23%) Samba
19 6 (0.20%) XenServer
20 5 (0.16%) VirtualBox
Systems Management
1 117 (3.82%) SCCM
2 78 (2.55%) SCVMM
3 54 (1.76%) Puppet
4 45 (1.47%) Ansible
5 43 (1.40%) SCOM
6 28 (0.91%) Microsoft Intune
6 28 (0.91%) vCenter Server
7 27 (0.88%) Backup Exec
7 27 (0.88%) NetBackup
7 27 (0.88%) Opscode Chef
8 23 (0.75%) Nagios
9 18 (0.59%) vMotion
10 17 (0.56%) EMC NetWorker
11 16 (0.52%) Cacti
11 16 (0.52%) Forefront Identity Manager
11 16 (0.52%) ServiceCenter
12 15 (0.49%) Cisco CUCM
13 14 (0.46%) SCOrch
13 14 (0.46%) ZABBIX
14 13 (0.42%) Systems Management Server (SMS)
Vendors
1 782 (25.55%) Microsoft
2 357 (11.66%) VMware
3 325 (10.62%) Cisco
4 200 (6.53%) Citrix
5 161 (5.26%) HP
6 151 (4.93%) CheckPoint
7 131 (4.28%) ServiceNow
8 130 (4.25%) Oracle
9 111 (3.63%) Fortinet
10 101 (3.30%) Juniper
11 99 (3.23%) SAP
12 95 (3.10%) F5
13 76 (2.48%) Veeam
14 68 (2.22%) SolarWinds
15 67 (2.19%) NetApp
16 63 (2.06%) McAfee
17 61 (1.99%) EMC
18 57 (1.86%) Xerox
19 53 (1.73%) Remedy
20 52 (1.70%) Dell