Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > UK excluding London
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 96 112 78
Rank change year-on-year +16 -34 +3
Permanent jobs citing Service Delivery 2,866 2,887 3,945
As % of all permanent IT jobs advertised in the UK excluding London 3.22% 2.86% 3.68%
As % of the Processes & Methodologies category 3.52% 3.14% 4.06%
Number of salaries quoted 1,980 2,091 2,810
UK excluding London median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - -
10th Percentile £26,250 £24,750 £25,803
90th Percentile £72,500 £70,000 £67,500
UK median annual salary £50,000 £49,039 £47,500
% change year-on-year +1.96% +3.24% -3.06%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 81,305 91,960 97,212
As % of all permanent IT jobs advertised in the UK excluding London 91.38% 90.95% 90.66%
Number of salaries quoted 63,816 74,598 79,244
UK excluding London median annual salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.45% +2.35% -
10th Percentile £26,750 £26,250 £26,250
90th Percentile £70,000 £66,250 £66,000
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% +1.05%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the UK excluding London.

Salary trend for Service Delivery in the UK excluding London

Service Delivery
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing Service Delivery in the UK excluding London over the 6 months to 13 December 2018.

Salary histogram for Service Delivery in the UK excluding London

Service Delivery
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +25 734 £50,000 +11.11% 89
Midlands +38 662 £47,500 +5.56% 75
North of England -17 571 £45,000 - 90
West Midlands +25 515 £47,500 -0.52% 52
South West +14 354 £41,500 -7.78% 47
North West -13 304 £45,000 -10.00% 52
East of England +24 303 £54,750 +21.67% 41
Yorkshire -6 234 £45,000 +12.50% 31
East Midlands +30 146 £45,000 +12.50% 23
Scotland +4 127 £42,500 -5.56% 16
Wales 0 117 £38,684 -21.12% 21
North East -52 33 £48,500 +10.51% 7
Northern Ireland +6 17 £21,000 -65.00% 1
Isle of Man - 3 £37,500 -
Service Delivery
UK

For the 6 months to 13 December 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for Service Delivery.

1 1,277 (44.56%) ITIL
2 725 (25.30%) Microsoft
3 650 (22.68%) Service Management
4 549 (19.16%) Windows
5 541 (18.88%) Agile Software Development
6 514 (17.93%) Finance
7 509 (17.76%) SLA
8 418 (14.58%) Active Directory
9 407 (14.20%) Project Management
10 404 (14.10%) Continuous Improvement
11 355 (12.39%) Data Centre
12 346 (12.07%) Stakeholder Management
13 330 (11.51%) ITSM
14 327 (11.41%) Security Cleared
15 324 (11.30%) Change Management
16 322 (11.24%) VMware
17 317 (11.06%) Problem-Solving
18 304 (10.61%) SQL
19 301 (10.50%) Analytical Skills
20 298 (10.40%) Degree
21 283 (9.87%) Firewall
22 275 (9.60%) Mentoring
23 269 (9.39%) Microsoft Azure
24 261 (9.11%) Cisco
25 249 (8.69%) Windows Server
26 246 (8.58%) Amazon AWS
27 245 (8.55%) ITIL Certification
28 234 (8.16%) Microsoft Office
29 232 (8.09%) SQL Server
29 232 (8.09%) WAN

Service Delivery
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 151 (5.27%) SharePoint
2 116 (4.05%) MS Exchange
3 66 (2.30%) IIS
4 45 (1.57%) Skype for Business
5 36 (1.26%) Exchange Server 2010
6 31 (1.08%) Apache
7 27 (0.94%) CMS
7 27 (0.94%) Exchange Server 2013
8 24 (0.84%) WebLogic
9 21 (0.73%) SharePoint Server
10 20 (0.70%) Exchange Server 2007
10 20 (0.70%) IBM Notes
11 18 (0.63%) Confluence
12 16 (0.56%) Exchange Server 2003
12 16 (0.56%) Oracle SOA Suite
13 14 (0.49%) SharePoint 2013
13 14 (0.49%) Tomcat
14 13 (0.45%) Elasticsearch
14 13 (0.45%) SharePoint 2010
15 10 (0.35%) Oracle UPK
Applications
1 234 (8.16%) Microsoft Office
2 218 (7.61%) Microsoft Excel
3 133 (4.64%) Microsoft PowerPoint
4 48 (1.67%) Microsoft Project
5 31 (1.08%) MS Visio
6 20 (0.70%) Spreadsheet
7 4 (0.14%) Acrobat
8 2 (0.070%) AutoCAD
9 1 (0.035%) InfoPath
9 1 (0.035%) Open Workbench
9 1 (0.035%) SPSS
Business Applications
1 46 (1.61%) Oracle EBS
2 43 (1.50%) Dynamics AX
3 26 (0.91%) Dynamics CRM
3 26 (0.91%) Oracle Applications
4 20 (0.70%) Remedy ITSM
5 13 (0.45%) SAP S/4HANA
6 12 (0.42%) Oracle EBS R12
7 8 (0.28%) Siebel CRM
8 6 (0.21%) SAP GRC
9 5 (0.17%) Dynamics NAV
9 5 (0.17%) INSURE/90
9 5 (0.17%) SAP BPC
9 5 (0.17%) SAP GTS
9 5 (0.17%) SAP MDG
10 4 (0.14%) assyst
10 4 (0.14%) Oracle ERP
10 4 (0.14%) SAP ERP
10 4 (0.14%) SAP SD
10 4 (0.14%) Sentinel
11 3 (0.10%) Misys Midas
Cloud Services
1 269 (9.39%) Microsoft Azure
2 246 (8.58%) Amazon AWS
3 214 (7.47%) Office 365
4 152 (5.30%) SaaS
5 127 (4.43%) IaaS
6 92 (3.21%) PaaS
7 40 (1.40%) Serverless
8 39 (1.36%) Dynamics 365
9 34 (1.19%) Azure Functions
10 32 (1.12%) Cloud Computing
11 17 (0.59%) Google Cloud Platform
12 16 (0.56%) Azure Active Directory
13 14 (0.49%) Yammer
14 13 (0.45%) Amazon EC2
14 13 (0.45%) Amazon S3
15 12 (0.42%) Amazon CloudWatch
16 11 (0.38%) AWS CloudFormation
17 7 (0.24%) CloudFront
18 6 (0.21%) Amazon ElastiCache
18 6 (0.21%) SoftLayer
Communications & Networking
1 283 (9.87%) Firewall
2 232 (8.09%) WAN
3 200 (6.98%) LAN
4 135 (4.71%) TCP/IP
5 130 (4.54%) DNS
6 112 (3.91%) VPN
7 92 (3.21%) DHCP
8 71 (2.48%) Network Security
9 67 (2.34%) Wireless
10 64 (2.23%) SAN
11 56 (1.95%) Skype
11 56 (1.95%) VoIP
12 52 (1.81%) Internet
13 45 (1.57%) MPLS
14 39 (1.36%) VLAN
15 38 (1.33%) OSPF
16 32 (1.12%) Unified Communications
17 30 (1.05%) Cisco ASA
18 27 (0.94%) BGP
18 27 (0.94%) NAS
Database & Business Intelligence
1 232 (8.09%) SQL Server
2 65 (2.27%) Big Data
3 34 (1.19%) Data Warehouse
4 30 (1.05%) Oracle Database
5 29 (1.01%) Oracle Reports
6 28 (0.98%) SQL Server 2012
7 27 (0.94%) SQL Server Integration Services
8 26 (0.91%) MySQL
9 24 (0.84%) Relational Database
10 22 (0.77%) Power BI
11 21 (0.73%) Hadoop
11 21 (0.73%) SQL Server Reporting Services
12 19 (0.66%) Oracle BI EE
13 18 (0.63%) SAP HANA
14 16 (0.56%) Azure SQL Database
15 15 (0.52%) Oracle Exadata
15 15 (0.52%) PostgreSQL
16 14 (0.49%) SQL Server 2008
17 13 (0.45%) Oracle Database 11g
17 13 (0.45%) Oracle Database 12c
Development Applications
1 55 (1.92%) Git (software)
2 52 (1.81%) Visual Studio
3 50 (1.74%) JIRA
4 37 (1.29%) Visual Studio Team System
5 28 (0.98%) MSTest
5 28 (0.98%) NUnit
6 25 (0.87%) Jenkins
7 18 (0.63%) Atlassian Bamboo
8 15 (0.52%) MSI
9 14 (0.49%) Selenium
10 10 (0.35%) Bitbucket
10 10 (0.35%) EasyMock
10 10 (0.35%) JUnit
10 10 (0.35%) Oracle APEX
11 9 (0.31%) Oracle Forms
12 8 (0.28%) Subversion
13 6 (0.21%) Hudson
14 5 (0.17%) Maven
14 5 (0.17%) Rational Rose
15 4 (0.14%) SQL Server Management Studio (SSMS)
General
1 514 (17.93%) Finance
2 171 (5.97%) Telecoms
3 127 (4.43%) Retail
4 101 (3.52%) Marketing
5 76 (2.65%) Manufacturing
6 68 (2.37%) Legal
7 64 (2.23%) Banking
8 59 (2.06%) Billing
9 38 (1.33%) Back Office
10 22 (0.77%) Publishing
11 21 (0.73%) Law
12 19 (0.66%) Advertising
13 13 (0.45%) Aerospace
13 13 (0.45%) Electronics
14 12 (0.42%) French Language
14 12 (0.42%) Military
15 11 (0.38%) Games
16 9 (0.31%) Pharmaceutical
17 7 (0.24%) Investment Banking
17 7 (0.24%) Local Government
Job Titles
1 502 (17.52%) Service Manager
2 331 (11.55%) IT Manager
3 329 (11.48%) Delivery Manager
4 328 (11.44%) Analyst
5 302 (10.54%) Services Delivery Manager
6 276 (9.63%) Architect
7 141 (4.92%) IT Services Manager
8 116 (4.05%) Service Analyst
9 112 (3.91%) Solutions Architect
10 110 (3.84%) Support Engineer
11 104 (3.63%) Developer
12 91 (3.18%) Support Analyst
13 89 (3.11%) Software Engineer
14 85 (2.97%) Infrastructure Engineer
15 84 (2.93%) Technical Manager
16 76 (2.65%) Applications Support
17 73 (2.55%) Senior Manager
18 69 (2.41%) Consultant
18 69 (2.41%) IT Support
19 67 (2.34%) Network Engineer
Libraries, Frameworks & Software Standards
1 191 (6.66%) .NET
2 96 (3.35%) Web Services
3 80 (2.79%) CSS
4 68 (2.37%) HTML
5 57 (1.99%) XML
6 53 (1.85%) ASP.NET
7 52 (1.81%) SOAP
8 49 (1.71%) WCF
9 48 (1.67%) .NET Framework
10 44 (1.54%) Middleware
11 42 (1.47%) jQuery
12 34 (1.19%) RESTful
12 34 (1.19%) WF
12 34 (1.19%) XSLT
13 28 (0.98%) LINQ
13 28 (0.98%) Silverlight
13 28 (0.98%) WPF
14 27 (0.94%) AngularJS
15 24 (0.84%) J2EE
16 20 (0.70%) Spring
Miscellaneous
1 355 (12.39%) Data Centre
2 301 (10.50%) Analytical Skills
3 210 (7.33%) Self-Motivation
4 191 (6.66%) Management Information System
5 74 (2.58%) Driving Licence
6 63 (2.20%) User Experience
7 60 (2.09%) Mobile App
8 46 (1.61%) Enterprise Software
9 43 (1.50%) Public Cloud
9 43 (1.50%) Virtual Team
10 41 (1.43%) Hybrid Cloud
11 37 (1.29%) CMDB
12 31 (1.08%) Replication
13 30 (1.05%) PMI
14 24 (0.84%) PKI
15 22 (0.77%) Greenfield Project
16 21 (0.73%) Distributed Denial-of-Service
16 21 (0.73%) e-Learning
16 21 (0.73%) Video Conferencing
17 20 (0.70%) EMC VNX
Operating Systems
1 549 (19.16%) Windows
2 249 (8.69%) Windows Server
3 222 (7.75%) Linux
4 131 (4.57%) Unix
5 114 (3.98%) Windows 10
6 105 (3.66%) Windows 7
7 82 (2.86%) Windows Server 2012
8 79 (2.76%) Windows Server 2008
9 52 (1.81%) Windows Server 2003
10 43 (1.50%) Red Hat Enterprise Linux
11 37 (1.29%) Android
11 37 (1.29%) CentOS
12 31 (1.08%) Apple iOS
13 22 (0.77%) Windows XP
14 19 (0.66%) Ubuntu
15 8 (0.28%) Windows 8
16 7 (0.24%) Fedora
17 5 (0.17%) AIX
17 5 (0.17%) Debian
17 5 (0.17%) SUSE
Processes & Methodologies
1 1,277 (44.56%) ITIL
2 650 (22.68%) Service Management
3 541 (18.88%) Agile Software Development
4 407 (14.20%) Project Management
5 404 (14.10%) Continuous Improvement
6 346 (12.07%) Stakeholder Management
7 330 (11.51%) ITSM
8 324 (11.30%) Change Management
9 317 (11.06%) Problem-Solving
10 275 (9.60%) Mentoring
11 231 (8.06%) ITIL V3
12 225 (7.85%) Presales
13 221 (7.71%) Data Protection
14 220 (7.68%) Incident Management
15 209 (7.29%) Problem Management
16 207 (7.22%) Service Delivery Management
17 193 (6.73%) Line Management
18 190 (6.63%) Software Engineering
19 180 (6.28%) DevOps
20 177 (6.18%) IT Strategy
Programming Languages
1 304 (10.61%) SQL
2 200 (6.98%) Java
3 147 (5.13%) PowerShell
4 103 (3.59%) C#
4 103 (3.59%) JavaScript
5 70 (2.44%) Python
6 68 (2.37%) C
7 64 (2.23%) T-SQL
8 58 (2.02%) PL/SQL
9 51 (1.78%) Bash Shell
10 43 (1.50%) C++
11 23 (0.80%) PHP
12 17 (0.59%) VB.NET
13 15 (0.52%) Perl
14 13 (0.45%) Delphi
14 13 (0.45%) VB
15 10 (0.35%) TypeScript
16 9 (0.31%) Korn
16 9 (0.31%) Ruby
17 8 (0.28%) Bourne shell
Qualifications
1 327 (11.41%) Security Cleared
2 298 (10.40%) Degree
3 245 (8.55%) ITIL Certification
4 189 (6.59%) SC Cleared
5 117 (4.08%) Cisco Certification
6 110 (3.84%) Microsoft Certification
7 87 (3.04%) ISEB
8 82 (2.86%) CCNA
9 79 (2.76%) DV Cleared
10 70 (2.44%) CISSP
11 61 (2.13%) CCNP
12 58 (2.02%) PMI Certification
13 45 (1.57%) Computer Science Degree
14 41 (1.43%) ITIL Foundation Certificate
15 39 (1.36%) CISM
15 39 (1.36%) MCSE
16 32 (1.12%) PMP
17 29 (1.01%) MCSA
18 28 (0.98%) HNC
19 26 (0.91%) MCP
Quality Assurance & Compliance
1 509 (17.76%) SLA
2 198 (6.91%) GDPR
3 136 (4.75%) QA
4 130 (4.54%) ISO/IEC 27001
5 62 (2.16%) PMO
6 44 (1.54%) PCI DSS
7 41 (1.43%) ISO/IEC 20000
8 19 (0.66%) ISO 9001
9 17 (0.59%) Cyber Essentials
9 17 (0.59%) Cyber Essentials PLUS
9 17 (0.59%) Sarbanes-Oxley
10 16 (0.56%) GPG13
11 14 (0.49%) HMG Security Policy Framework
12 13 (0.45%) COBIT
12 13 (0.45%) ISO 14001
13 12 (0.42%) Data Quality
14 10 (0.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 5 (0.17%) GxP
16 4 (0.14%) ISO/IEC 27005
17 3 (0.10%) PMBOK
System Software
1 418 (14.58%) Active Directory
2 223 (7.78%) VMware Infrastructure
3 133 (4.64%) Hyper-V
4 45 (1.57%) XenApp
5 41 (1.43%) Docker
6 40 (1.40%) VMware ESXi
7 37 (1.29%) Virtual Desktop
8 27 (0.94%) XenDesktop
9 25 (0.87%) vSphere
10 23 (0.80%) Microsoft App-V
11 22 (0.77%) Firmware
12 19 (0.66%) NFS
13 18 (0.63%) BitLocker
14 13 (0.45%) Oracle RAC
14 13 (0.45%) Virtual Machines
15 12 (0.42%) Samba
16 7 (0.24%) Terminal Services
16 7 (0.24%) VirtualBox
16 7 (0.24%) VMware NSX
16 7 (0.24%) Xen
Systems Management
1 133 (4.64%) SCCM
2 49 (1.71%) Puppet
3 42 (1.47%) Ansible
4 38 (1.33%) SCVMM
5 37 (1.29%) SCOM
6 29 (1.01%) Norton AntiVirus
7 24 (0.84%) EMC NetWorker
8 23 (0.80%) Kubernetes
8 23 (0.80%) Microsoft Intune
9 20 (0.70%) Nagios
10 18 (0.63%) vCenter Server
11 16 (0.56%) Backup Exec
11 16 (0.56%) Microsoft Data Protection Manager
11 16 (0.56%) Oracle Enterprise Manager
11 16 (0.56%) SCDPM
12 15 (0.52%) ServiceCenter
13 14 (0.49%) ZABBIX
14 13 (0.45%) Microsoft Clustering
15 12 (0.42%) AirWatch
16 11 (0.38%) Single Sign-On
Vendors
1 725 (25.30%) Microsoft
2 322 (11.24%) VMware
3 261 (9.11%) Cisco
4 162 (5.65%) Citrix
5 161 (5.62%) Oracle
6 116 (4.05%) HP
7 99 (3.45%) ServiceNow
8 86 (3.00%) CheckPoint
8 86 (3.00%) Dell
9 84 (2.93%) SAP
10 80 (2.79%) Veeam
11 72 (2.51%) Juniper
12 69 (2.41%) Fortinet
12 69 (2.41%) IBM
13 60 (2.09%) McAfee
14 58 (2.02%) NetApp
15 56 (1.95%) EMC
16 45 (1.57%) Red Hat
17 42 (1.47%) Apple
17 42 (1.47%) Remedy