Period
to 10 December 2019

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 10 December 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > UK excluding London
6 months to
10 Dec 2019
Same period 2018 Same period 2017
Rank 94 97 114
Rank change year-on-year +3 +17 -34
Permanent jobs citing Service Delivery 2,489 2,870 2,870
As % of all permanent IT jobs advertised in the UK excluding London 3.28% 3.21% 2.86%
As % of the Processes & Methodologies category 3.59% 3.50% 3.13%
Number of salaries quoted 1,814 1,988 2,075
UK excluding London median annual salary £47,500 £46,000 £45,000
Median salary % change year-on-year +3.26% +2.22% -
10th Percentile £26,250 £26,250 £24,750
90th Percentile £76,027 £72,500 £70,000
UK median annual salary £50,000 £50,000 £49,039
% change year-on-year - +1.96% +3.24%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 69,325 81,965 91,583
As % of all permanent IT jobs advertised in the UK excluding London 91.30% 91.75% 91.23%
Number of salaries quoted 54,500 64,417 74,251
UK excluding London median annual salary £45,000 £45,000 £43,500
Median salary % change year-on-year - +3.45% +2.35%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £71,458 £70,000 £66,250
UK median annual salary £52,500 £52,225 £50,000
% change year-on-year +0.53% +4.45% +3.09%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the UK excluding London.

Salary trend for Service Delivery in the UK excluding London

Service Delivery
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing Service Delivery in the UK excluding London over the 6 months to 10 December 2019.

Salary histogram for Service Delivery in the UK excluding London

Service Delivery
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 10 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +9 681 £52,500 +5.00% 122
North of England +36 643 £45,000 - 117
Midlands -11 498 £50,000 +5.26% 100
West Midlands -14 352 £50,500 +6.32% 71
Yorkshire +53 330 £47,500 +5.56% 39
South West -12 266 £45,000 +8.43% 43
North West +9 247 £45,000 - 62
East of England +11 211 £45,000 -16.08% 38
East Midlands +16 146 £40,000 -11.11% 28
Scotland +30 136 £45,500 +7.06% 25
North East +42 66 £36,500 -22.34% 16
Wales -53 44 £49,000 +22.50% 17
Northern Ireland +22 32 £70,000 +233.33% 1
Channel Islands - 5 £25,000 -
Service Delivery
UK

For the 6 months to 10 December 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for Service Delivery.

1 1,022 (41.06%) ITIL
2 599 (24.07%) Microsoft
3 574 (23.06%) Service Management
4 490 (19.69%) Windows
5 430 (17.28%) Agile Software Development
6 389 (15.63%) Finance
7 381 (15.31%) SLA
8 364 (14.62%) Project Management
8 364 (14.62%) Azure
9 344 (13.82%) Active Directory
10 323 (12.98%) Problem-Solving
11 320 (12.86%) Cisco
12 310 (12.45%) Project Delivery
13 288 (11.57%) Firewall
13 288 (11.57%) Linux
14 277 (11.13%) Office 365
15 275 (11.05%) VMware
16 267 (10.73%) Degree
16 267 (10.73%) Continuous Improvement
17 255 (10.25%) Public Sector
18 254 (10.20%) Change Management
19 252 (10.12%) Analytical Skills
20 249 (10.00%) ITSM
21 248 (9.96%) WAN
22 246 (9.88%) Data Centre
23 226 (9.08%) Incident Management
24 224 (9.00%) Management Information System
25 210 (8.44%) SQL
26 209 (8.40%) Mentoring
27 205 (8.24%) Telecoms

Service Delivery
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (3.90%) MS Exchange
2 95 (3.82%) SharePoint
3 36 (1.45%) Skype for Business
4 25 (1.00%) Exchange Server 2013
5 23 (0.92%) Apache
6 21 (0.84%) Confluence
6 21 (0.84%) Exchange Server 2010
7 19 (0.76%) IIS
8 18 (0.72%) SharePoint 2013
9 10 (0.40%) CMS
10 6 (0.24%) SharePoint 2010
11 5 (0.20%) CICS
11 5 (0.20%) Exchange Server 2007
12 4 (0.16%) Blackberry Enterprise Server
12 4 (0.16%) Elasticsearch
12 4 (0.16%) IBM Notes
12 4 (0.16%) Tomcat
13 2 (0.080%) Appian
13 2 (0.080%) SAS
14 1 (0.040%) OpenEdge
Applications
1 158 (6.35%) Microsoft Office
2 75 (3.01%) Microsoft Excel
3 30 (1.21%) MS Visio
4 25 (1.00%) Microsoft PowerPoint
5 20 (0.80%) Microsoft Project
6 3 (0.12%) InfoPath
7 2 (0.080%) Acrobat
7 2 (0.080%) Adobe Illustrator
7 2 (0.080%) InDesign
7 2 (0.080%) Photoshop
7 2 (0.080%) Spreadsheet
Business Applications
1 13 (0.52%) Remedy ITSM
2 11 (0.44%) SAP S/4HANA
3 10 (0.40%) Dynamics CRM
4 4 (0.16%) Lorenzo
4 4 (0.16%) Oracle EBS
5 3 (0.12%) Dynamics AX
5 3 (0.12%) Dynamics NAV
5 3 (0.12%) NetSuite
5 3 (0.12%) SAP ERP
5 3 (0.12%) SAP MM
5 3 (0.12%) SAP Payroll
6 2 (0.080%) Oracle Applications
6 2 (0.080%) Salesforce.com CRM
6 2 (0.080%) SAP EWM
7 1 (0.040%) Academy Revenues and Benefits
7 1 (0.040%) assyst
7 1 (0.040%) SAP BPC
7 1 (0.040%) SAP GRC
7 1 (0.040%) SAP Oil and Gas
7 1 (0.040%) Visualfiles
Cloud Services
1 364 (14.62%) Azure
2 277 (11.13%) Office 365
3 171 (6.87%) AWS
4 99 (3.98%) SaaS
5 74 (2.97%) PaaS
6 71 (2.85%) Azure Active Directory
7 67 (2.69%) IaaS
8 37 (1.49%) Serverless
9 31 (1.25%) Cloud Computing
9 31 (1.25%) Power Platform
10 25 (1.00%) Azure Functions
11 24 (0.96%) Dynamics 365
12 18 (0.72%) Azure ExpressRoute
13 17 (0.68%) OneDrive
14 10 (0.40%) Amazon EC2
15 9 (0.36%) GCP
16 8 (0.32%) AWS CloudFormation
16 8 (0.32%) AWS Lambda
16 8 (0.32%) Trello
17 7 (0.28%) NuGet
Communications & Networking
1 288 (11.57%) Firewall
2 248 (9.96%) WAN
3 163 (6.55%) LAN
4 159 (6.39%) DNS
5 134 (5.38%) VPN
6 112 (4.50%) Network Security
7 110 (4.42%) MPLS
8 109 (4.38%) Cisco ASA
9 99 (3.98%) OSPF
10 96 (3.86%) BGP
11 91 (3.66%) VoIP
12 83 (3.33%) Broadband
13 82 (3.29%) Cisco Nexus
14 76 (3.05%) DHCP
14 76 (3.05%) IPsec
15 73 (2.93%) NetScaler
16 72 (2.89%) ADSL
17 71 (2.85%) RIP
18 69 (2.77%) SMTP
19 68 (2.73%) Internet
Database & Business Intelligence
1 129 (5.18%) SQL Server
2 31 (1.25%) Power BI
3 29 (1.17%) DB2
4 28 (1.12%) Big Data
5 26 (1.04%) Relational Database
6 24 (0.96%) Data Warehouse
7 18 (0.72%) Azure SQL Database
8 17 (0.68%) SQL Server 2016
9 15 (0.60%) Oracle Database
10 14 (0.56%) SQL Server Integration Services
11 13 (0.52%) Qlik Sense
12 12 (0.48%) MySQL
12 12 (0.48%) QlikView
12 12 (0.48%) SQL Server Reporting Services
13 10 (0.40%) SQL Server 2008
14 9 (0.36%) PostgreSQL
14 9 (0.36%) SQL Server 2012
15 8 (0.32%) RDBMS
16 7 (0.28%) Amazon DynamoDB
16 7 (0.28%) NoSQL
Development Applications
1 62 (2.49%) JIRA
2 39 (1.57%) Git (software)
3 33 (1.33%) MSI
4 32 (1.29%) Jenkins
5 25 (1.00%) Visual Studio
6 23 (0.92%) JUnit
6 23 (0.92%) Visual Studio Team System
7 20 (0.80%) Bitbucket
8 14 (0.56%) GitLab
9 13 (0.52%) Atlassian Bamboo
9 13 (0.52%) Bitbucket Server
9 13 (0.52%) EasyMock
10 12 (0.48%) Maven
11 11 (0.44%) Selenium
12 10 (0.40%) Gatling
13 9 (0.36%) webpack
14 6 (0.24%) Artifactory
14 6 (0.24%) Sonatype Nexus
14 6 (0.24%) Team Foundation Server
15 4 (0.16%) VersionOne
General
1 389 (15.63%) Finance
2 255 (10.25%) Public Sector
3 205 (8.24%) Telecoms
4 126 (5.06%) Retail
5 104 (4.18%) Marketing
6 84 (3.37%) Legal
7 60 (2.41%) Manufacturing
8 58 (2.33%) Local Government
9 38 (1.53%) Electronics
10 37 (1.49%) Banking
11 32 (1.29%) Aerospace
12 22 (0.88%) Law
13 17 (0.68%) Billing
13 17 (0.68%) Military
14 12 (0.48%) Back Office
14 12 (0.48%) Digital Economy
15 9 (0.36%) Advertising
16 5 (0.20%) Games
16 5 (0.20%) Pharmaceutical
16 5 (0.20%) Police
Job Titles
1 448 (18.00%) Service Manager
2 315 (12.66%) Delivery Manager
3 277 (11.13%) Service Delivery Manager
4 238 (9.56%) Analyst
5 229 (9.20%) IT Manager
6 162 (6.51%) Architect
7 142 (5.71%) Consultant
8 134 (5.38%) Network Engineer
9 127 (5.10%) IT Services Manager
10 87 (3.50%) Support Engineer
11 86 (3.46%) Security Engineer
12 79 (3.17%) Infrastructure Engineer
13 77 (3.09%) Service Analyst
14 76 (3.05%) Network Security Engineer
14 76 (3.05%) Project Manager
15 75 (3.01%) Developer
16 67 (2.69%) Infrastructure Manager
17 66 (2.65%) Cisco Engineer
17 66 (2.65%) Team Leader
18 63 (2.53%) Senior Manager
Libraries, Frameworks & Software Standards
1 75 (3.01%) .NET
2 47 (1.89%) Web Services
3 42 (1.69%) HTML
4 32 (1.29%) AngularJS
5 30 (1.21%) Spring
6 29 (1.17%) Node.js
7 25 (1.00%) CSS
8 17 (0.68%) JSON
9 16 (0.64%) ASP.NET
10 14 (0.56%) XML
11 13 (0.52%) EJB
11 13 (0.52%) Java EE
11 13 (0.52%) JSF
11 13 (0.52%) Middleware
11 13 (0.52%) OpenID
11 13 (0.52%) React
12 12 (0.48%) .NET Framework
12 12 (0.48%) ASP.NET Web Forms
13 11 (0.44%) jQuery
13 11 (0.44%) OAuth
Miscellaneous
1 252 (10.12%) Analytical Skills
2 246 (9.88%) Data Centre
3 224 (9.00%) Management Information System
4 126 (5.06%) Self-Motivation
5 83 (3.33%) User Experience
6 65 (2.61%) Hybrid Cloud
7 55 (2.21%) Public Cloud
8 52 (2.09%) Virtual Team
9 46 (1.85%) CMDB
10 44 (1.77%) Driving Licence
11 42 (1.69%) PKI
12 26 (1.04%) Data Protection Act
13 25 (1.00%) Replication
14 23 (0.92%) Enterprise Software
15 21 (0.84%) NHS
16 19 (0.76%) Clustering
16 19 (0.76%) Wiki
17 18 (0.72%) Enterprise Storage
18 14 (0.56%) Mainframe
18 14 (0.56%) Private Cloud
Operating Systems
1 490 (19.69%) Windows
2 288 (11.57%) Linux
3 163 (6.55%) Windows Server
4 151 (6.07%) Windows 10
5 138 (5.54%) Unix
6 81 (3.25%) Windows Server 2008
7 70 (2.81%) Windows Server 2012
8 67 (2.69%) Windows 7
9 48 (1.93%) Red Hat Enterprise Linux
10 29 (1.17%) CentOS
11 27 (1.08%) Windows Server 2003
12 24 (0.96%) Windows 8
13 15 (0.60%) Solaris
14 14 (0.56%) Ubuntu
15 13 (0.52%) Android
16 11 (0.44%) SUSE
17 8 (0.32%) Apple iOS
18 6 (0.24%) Fedora
18 6 (0.24%) zOS
19 4 (0.16%) Windows XP
Processes & Methodologies
1 1,022 (41.06%) ITIL
2 574 (23.06%) Service Management
3 430 (17.28%) Agile Software Development
4 364 (14.62%) Project Management
5 323 (12.98%) Problem-Solving
6 310 (12.45%) Project Delivery
7 267 (10.73%) Continuous Improvement
8 254 (10.20%) Change Management
9 249 (10.00%) ITSM
10 226 (9.08%) Incident Management
11 209 (8.40%) Mentoring
12 201 (8.08%) DevOps
12 201 (8.08%) Stakeholder Management
13 175 (7.03%) PRINCE2
14 169 (6.79%) Problem Management
15 155 (6.23%) Coaching
16 147 (5.91%) Presales
17 139 (5.58%) Product Management
18 133 (5.34%) Change Control
19 124 (4.98%) Migration
Programming Languages
1 210 (8.44%) SQL
2 143 (5.75%) Python
3 104 (4.18%) PowerShell
4 101 (4.06%) Bash Shell
5 98 (3.94%) Perl
6 77 (3.09%) JavaScript
7 72 (2.89%) Java
8 69 (2.77%) C#
9 62 (2.49%) C
10 25 (1.00%) PHP
11 16 (0.64%) C++
12 15 (0.60%) T-SQL
13 12 (0.48%) Ruby
14 10 (0.40%) Java 8
15 9 (0.36%) Shell Script
16 7 (0.28%) VB
17 5 (0.20%) COBOL
17 5 (0.20%) PL/SQL
17 5 (0.20%) Uniface
18 4 (0.16%) VB.NET
Qualifications
1 267 (10.73%) Degree
2 182 (7.31%) Cisco Certification
3 176 (7.07%) Security Cleared
4 145 (5.83%) ITIL Certification
5 140 (5.62%) CCNA
6 125 (5.02%) CCNP
7 87 (3.50%) SC Cleared
8 75 (3.01%) Microsoft Certification
9 50 (2.01%) Master's Degree
10 41 (1.65%) TOGAF Certification
11 36 (1.45%) CISSP
11 36 (1.45%) MCSE
12 32 (1.29%) ITIL Foundation Certificate
13 31 (1.25%) PRINCE2 Certification
14 25 (1.00%) DV Cleared
14 25 (1.00%) VMware Certified Professional (VCP)
15 23 (0.92%) CCIE
16 22 (0.88%) AWS Certification
17 21 (0.84%) CISM
17 21 (0.84%) Computer Science Degree
Quality Assurance & Compliance
1 381 (15.31%) SLA
2 199 (8.00%) ISO/IEC 27001
3 109 (4.38%) ISO 9001
4 67 (2.69%) QA
5 50 (2.01%) GDPR
6 35 (1.41%) HMG Security Policy Framework
7 30 (1.21%) PCI DSS
8 28 (1.12%) ISO/IEC 20000
8 28 (1.12%) PMO
9 21 (0.84%) Data Quality
9 21 (0.84%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 20 (0.80%) COBIT
11 18 (0.72%) NIST
12 15 (0.60%) Sarbanes-Oxley
13 6 (0.24%) Actionable Recommendations
14 5 (0.20%) Cyber Essentials
15 3 (0.12%) ISO 22301
15 3 (0.12%) NCSC
16 2 (0.080%) BS7799
16 2 (0.080%) Cyber Essentials PLUS
System Software
1 344 (13.82%) Active Directory
2 186 (7.47%) VMware Infrastructure
3 64 (2.57%) Hyper-V
4 39 (1.57%) vSphere
5 35 (1.41%) Docker
5 35 (1.41%) Microsoft App-V
6 30 (1.21%) XenApp
7 25 (1.00%) Virtual Machines
8 22 (0.88%) Firmware
9 17 (0.68%) VMware ESXi
10 13 (0.52%) Virtual Servers
11 12 (0.48%) Terminal Services
12 11 (0.44%) Virtual Desktop
12 11 (0.44%) VirtualBox
13 10 (0.40%) BitLocker
13 10 (0.40%) XenDesktop
14 8 (0.32%) VMware NSX
15 6 (0.24%) NFS
15 6 (0.24%) Samba
15 6 (0.24%) Xen
Systems Management
1 97 (3.90%) SCCM
2 91 (3.66%) FortiGate
3 83 (3.33%) Nagios
4 54 (2.17%) Microsoft Intune
5 36 (1.45%) Kubernetes
6 33 (1.33%) Ansible
7 32 (1.29%) WSUS
8 26 (1.04%) vCenter Server
9 25 (1.00%) Puppet
10 21 (0.84%) Terraform
11 18 (0.72%) SCOM
11 18 (0.72%) vRealize
12 17 (0.68%) IBM BigFix
13 15 (0.60%) Backup Exec
14 14 (0.56%) AirWatch
14 14 (0.56%) ZABBIX
15 13 (0.52%) SCVMM
16 11 (0.44%) McAfee ePO
17 9 (0.36%) Cisco IPCC
18 8 (0.32%) Cisco CUCM
Vendors
1 599 (24.07%) Microsoft
2 320 (12.86%) Cisco
3 275 (11.05%) VMware
4 154 (6.19%) Citrix
5 113 (4.54%) Fortinet
6 105 (4.22%) SAP
7 91 (3.66%) Palo Alto
8 70 (2.81%) HP
8 70 (2.81%) ServiceNow
9 64 (2.57%) Dell
10 52 (2.09%) Oracle
11 40 (1.61%) Apple
11 40 (1.61%) IBM
12 39 (1.57%) Veeam
13 38 (1.53%) CheckPoint
14 33 (1.33%) SolarWinds
15 31 (1.25%) EMC
16 30 (1.21%) Remedy
17 29 (1.17%) NetApp
18 27 (1.08%) Red Hat