Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > UK excluding London
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 100 110 75
Rank change year-on-year +10 -35 +4
Permanent jobs citing Service Delivery 2,848 2,854 4,063
As % of all permanent IT jobs advertised in the UK excluding London 3.08% 2.95% 3.67%
As % of the Processes & Methodologies category 3.40% 3.25% 4.07%
Number of salaries quoted 2,008 2,093 2,927
UK excluding London median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,478 £25,000 £26,000
90th Percentile £72,500 £70,000 £65,000
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% -1.86%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 83,748 87,734 99,852
As % of all permanent IT jobs advertised in the UK excluding London 90.71% 90.68% 90.12%
Number of salaries quoted 66,539 71,197 81,464
UK excluding London median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,750 £26,250 £26,250
90th Percentile £69,255 £65,500 £65,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the UK excluding London.

Salary trend for Service Delivery in the UK excluding London

Service Delivery
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing Service Delivery in the UK excluding London over the 6 months to 17 October 2018.

Salary histogram for Service Delivery in the UK excluding London

Service Delivery
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +27 747 £50,000 +11.11% 91
Midlands +21 611 £50,000 +11.11% 94
North of England -31 564 £45,000 +2.27% 96
West Midlands +25 495 £52,500 +10.53% 60
South West +31 378 £43,500 +2.35% 50
North West -21 319 £45,000 - 42
East of England +15 303 £45,000 -1.10% 40
Yorkshire -27 209 £45,000 +5.88% 46
Scotland +4 143 £42,500 -10.05% 26
East Midlands -27 115 £42,500 +6.25% 34
Wales -14 112 £49,019 -0.04% 21
North East -38 36 £52,500 +18.64% 8
Northern Ireland +21 19 £21,000 -60.00% 6
Service Delivery
UK

For the 6 months to 17 October 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for Service Delivery.

1 1,294 (45.44%) ITIL
2 704 (24.72%) Microsoft
3 648 (22.75%) Service Management
4 538 (18.89%) Agile Software Development
5 527 (18.50%) Finance
6 502 (17.63%) Windows
7 490 (17.21%) SLA
8 425 (14.92%) Project Management
9 410 (14.40%) Continuous Improvement
10 405 (14.22%) Data Centre
11 365 (12.82%) Stakeholder Management
12 347 (12.18%) ITSM
13 345 (12.11%) Active Directory
14 316 (11.10%) Degree
15 297 (10.43%) Analytical Skills
16 296 (10.39%) Cisco
17 292 (10.25%) Security Cleared
17 292 (10.25%) Problem-Solving
18 289 (10.15%) Change Management
19 288 (10.11%) VMware
20 284 (9.97%) Microsoft Azure
21 274 (9.62%) Firewall
22 258 (9.06%) ITIL Certification
23 245 (8.60%) SQL
24 238 (8.36%) ITIL V3
25 237 (8.32%) Amazon AWS
26 236 (8.29%) Presales
27 227 (7.97%) VMware Infrastructure
28 225 (7.90%) Linux
28 225 (7.90%) Self-Motivation

Service Delivery
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 151 (5.30%) SharePoint
2 124 (4.35%) MS Exchange
3 60 (2.11%) IIS
4 50 (1.76%) Skype for Business
5 42 (1.47%) Exchange Server 2010
6 40 (1.40%) Apache
7 32 (1.12%) Exchange Server 2013
8 29 (1.02%) CMS
9 23 (0.81%) Confluence
9 23 (0.81%) IBM Notes
10 18 (0.63%) SharePoint Server
11 16 (0.56%) Exchange Server 2007
12 15 (0.53%) Tomcat
13 14 (0.49%) SharePoint 2010
14 13 (0.46%) WebLogic
15 12 (0.42%) Elasticsearch
16 11 (0.39%) Blackberry Enterprise Server
16 11 (0.39%) JBoss
17 9 (0.32%) Apache Solr
17 9 (0.32%) SharePoint 2013
Applications
1 222 (7.79%) Microsoft Office
2 205 (7.20%) Microsoft Excel
3 145 (5.09%) Microsoft PowerPoint
4 53 (1.86%) Microsoft Project
5 34 (1.19%) MS Visio
6 11 (0.39%) Spreadsheet
7 8 (0.28%) Acrobat
8 6 (0.21%) InfoPath
Business Applications
1 43 (1.51%) Dynamics AX
2 25 (0.88%) Oracle EBS
3 23 (0.81%) Dynamics CRM
4 18 (0.63%) Remedy ITSM
5 12 (0.42%) SAP S/4HANA
6 10 (0.35%) assyst
6 10 (0.35%) Dynamics NAV
6 10 (0.35%) Oracle Applications
7 7 (0.25%) Sentinel
8 6 (0.21%) Oracle EBS R12
8 6 (0.21%) Siebel CRM
9 5 (0.18%) INSURE/90
9 5 (0.18%) SAP BPC
9 5 (0.18%) SAP GRC
9 5 (0.18%) SAP GTS
9 5 (0.18%) SAP MDG
9 5 (0.18%) SAP SD
10 4 (0.14%) SAP ERP
11 3 (0.11%) Misys Midas
11 3 (0.11%) Oracle ERP
Cloud Services
1 284 (9.97%) Microsoft Azure
2 237 (8.32%) Amazon AWS
3 225 (7.90%) Office 365
4 150 (5.27%) SaaS
5 107 (3.76%) IaaS
6 81 (2.84%) PaaS
7 35 (1.23%) Cloud Computing
8 34 (1.19%) Dynamics 365
9 32 (1.12%) Serverless
10 22 (0.77%) Azure Functions
11 17 (0.60%) Google Cloud Platform
12 13 (0.46%) Amazon CloudWatch
12 13 (0.46%) Amazon EC2
13 12 (0.42%) Amazon S3
14 11 (0.39%) AWS CloudFormation
14 11 (0.39%) Azure Active Directory
15 10 (0.35%) Yammer
16 9 (0.32%) Azure Data Factory
17 6 (0.21%) GitHub
17 6 (0.21%) Heroku
Communications & Networking
1 274 (9.62%) Firewall
2 206 (7.23%) WAN
3 172 (6.04%) LAN
4 114 (4.00%) VPN
5 113 (3.97%) DNS
6 103 (3.62%) TCP/IP
7 77 (2.70%) DHCP
8 72 (2.53%) Wireless
9 71 (2.49%) Skype
10 64 (2.25%) Network Security
11 58 (2.04%) Internet
12 56 (1.97%) SAN
13 52 (1.83%) VoIP
14 49 (1.72%) Cisco ASA
15 46 (1.62%) OSPF
16 38 (1.33%) MPLS
16 38 (1.33%) Unified Communications
17 36 (1.26%) VLAN
18 33 (1.16%) Ethernet
19 30 (1.05%) Software-Defined Networking
Database & Business Intelligence
1 217 (7.62%) SQL Server
2 75 (2.63%) Big Data
3 35 (1.23%) SQL Server Integration Services
4 34 (1.19%) SQL Server Reporting Services
5 32 (1.12%) Data Warehouse
5 32 (1.12%) Power BI
5 32 (1.12%) SQL Server 2012
6 24 (0.84%) Hadoop
7 23 (0.81%) MySQL
8 22 (0.77%) Oracle Database
9 20 (0.70%) SAP HANA
9 20 (0.70%) SQL Server Analysis Services
10 19 (0.67%) Oracle Exadata
11 15 (0.53%) Oracle Reports
11 15 (0.53%) SQL Server 2008
12 14 (0.49%) PostgreSQL
12 14 (0.49%) Relational Database
13 11 (0.39%) Data Mining
14 10 (0.35%) Amazon RDS
15 9 (0.32%) Azure SQL Database
Development Applications
1 63 (2.21%) JIRA
2 50 (1.76%) Git (software)
3 45 (1.58%) Visual Studio
4 35 (1.23%) Jenkins
5 27 (0.95%) MSTest
5 27 (0.95%) NUnit
6 25 (0.88%) Visual Studio Team System
7 21 (0.74%) Atlassian Bamboo
8 12 (0.42%) JUnit
8 12 (0.42%) Selenium
9 11 (0.39%) Bitbucket
9 11 (0.39%) EasyMock
9 11 (0.39%) Oracle APEX
10 9 (0.32%) Oracle Forms
11 8 (0.28%) Maven
12 7 (0.25%) MSI
12 7 (0.25%) Subversion
13 6 (0.21%) Rational Rose
14 5 (0.18%) VSS/SourceSafe
15 4 (0.14%) Artifactory
General
1 527 (18.50%) Finance
2 169 (5.93%) Telecoms
3 159 (5.58%) Retail
4 118 (4.14%) Marketing
5 68 (2.39%) Banking
6 67 (2.35%) Legal
7 51 (1.79%) Manufacturing
8 50 (1.76%) Billing
9 28 (0.98%) Law
10 25 (0.88%) Publishing
11 23 (0.81%) Back Office
12 20 (0.70%) Electronics
13 14 (0.49%) Advertising
13 14 (0.49%) Military
14 13 (0.46%) Games
15 10 (0.35%) Aerospace
16 9 (0.32%) Automotive
17 6 (0.21%) Local Government
18 5 (0.18%) French Language
18 5 (0.18%) German Language
Job Titles
1 514 (18.05%) Service Manager
2 344 (12.08%) IT Manager
3 332 (11.66%) Delivery Manager
4 309 (10.85%) Analyst
4 309 (10.85%) Services Delivery Manager
5 263 (9.23%) Architect
6 144 (5.06%) IT Services Manager
7 117 (4.11%) Solutions Architect
8 115 (4.04%) Service Analyst
9 88 (3.09%) Consultant
10 87 (3.05%) Developer
11 86 (3.02%) Support Analyst
12 78 (2.74%) Technical Manager
13 74 (2.60%) Network Engineer
14 73 (2.56%) Support Engineer
15 72 (2.53%) Infrastructure Engineer
15 72 (2.53%) Software Engineer
16 68 (2.39%) Project Manager
17 64 (2.25%) Team Leader
18 62 (2.18%) Senior Manager
Libraries, Frameworks & Software Standards
1 197 (6.92%) .NET
2 89 (3.13%) Web Services
3 81 (2.84%) CSS
4 80 (2.81%) HTML
5 61 (2.14%) XML
6 55 (1.93%) .NET Framework
7 49 (1.72%) ASP.NET
7 49 (1.72%) SOAP
8 47 (1.65%) WCF
9 39 (1.37%) jQuery
10 33 (1.16%) XSLT
11 31 (1.09%) RESTful
11 31 (1.09%) WF
12 29 (1.02%) AngularJS
13 27 (0.95%) J2EE
13 27 (0.95%) LINQ
13 27 (0.95%) Middleware
13 27 (0.95%) Silverlight
13 27 (0.95%) WPF
14 22 (0.77%) Spring
Miscellaneous
1 405 (14.22%) Data Centre
2 297 (10.43%) Analytical Skills
3 225 (7.90%) Self-Motivation
4 217 (7.62%) Management Information System
5 80 (2.81%) Computer Science
6 73 (2.56%) Driving Licence
7 69 (2.42%) Virtual Team
8 62 (2.18%) Mobile App
9 58 (2.04%) User Experience
10 45 (1.58%) Public Cloud
11 40 (1.40%) Enterprise Software
12 38 (1.33%) CMDB
13 36 (1.26%) Replication
14 35 (1.23%) Hybrid Cloud
15 27 (0.95%) Fat Client
15 27 (0.95%) Thin Client
16 24 (0.84%) NHS
16 24 (0.84%) PKI
17 22 (0.77%) Distributed Denial-of-Service
18 20 (0.70%) Video Conferencing
Operating Systems
1 502 (17.63%) Windows
2 225 (7.90%) Linux
3 215 (7.55%) Windows Server
4 119 (4.18%) Unix
5 108 (3.79%) Windows 10
6 107 (3.76%) Windows 7
7 70 (2.46%) Windows Server 2012
8 66 (2.32%) Windows Server 2008
9 42 (1.47%) CentOS
10 40 (1.40%) Android
11 39 (1.37%) Red Hat Enterprise Linux
12 38 (1.33%) Apple iOS
13 30 (1.05%) Windows Server 2003
14 20 (0.70%) Ubuntu
14 20 (0.70%) Windows 8
14 20 (0.70%) Windows XP
15 10 (0.35%) Mac OS
16 7 (0.25%) AIX
16 7 (0.25%) Fedora
17 6 (0.21%) Mac OS X
Processes & Methodologies
1 1,294 (45.44%) ITIL
2 648 (22.75%) Service Management
3 538 (18.89%) Agile Software Development
4 425 (14.92%) Project Management
5 410 (14.40%) Continuous Improvement
6 365 (12.82%) Stakeholder Management
7 347 (12.18%) ITSM
8 292 (10.25%) Problem-Solving
9 289 (10.15%) Change Management
10 238 (8.36%) ITIL V3
11 236 (8.29%) Presales
12 215 (7.55%) Problem Management
13 214 (7.51%) Service Delivery Management
14 213 (7.48%) Incident Management
15 208 (7.30%) Mentoring
16 189 (6.64%) PRINCE2
17 175 (6.14%) DevOps
17 175 (6.14%) Line Management
18 171 (6.00%) CRM
19 160 (5.62%) Data Protection
Programming Languages
1 245 (8.60%) SQL
2 183 (6.43%) Java
3 152 (5.34%) PowerShell
4 107 (3.76%) JavaScript
5 97 (3.41%) C#
6 77 (2.70%) Python
7 67 (2.35%) T-SQL
8 66 (2.32%) C
9 52 (1.83%) Bash Shell
10 46 (1.62%) PL/SQL
11 42 (1.47%) C++
12 33 (1.16%) PHP
13 25 (0.88%) Perl
14 12 (0.42%) Ruby
14 12 (0.42%) Shell Script
14 12 (0.42%) VB
14 12 (0.42%) VB.NET
15 10 (0.35%) Bourne shell
15 10 (0.35%) Delphi
15 10 (0.35%) Korn
Qualifications
1 316 (11.10%) Degree
2 292 (10.25%) Security Cleared
3 258 (9.06%) ITIL Certification
4 171 (6.00%) SC Cleared
5 128 (4.49%) Cisco Certification
6 122 (4.28%) Microsoft Certification
7 92 (3.23%) CCNA
8 84 (2.95%) ISEB
9 77 (2.70%) CCNP
10 76 (2.67%) CISSP
11 61 (2.14%) DV Cleared
12 55 (1.93%) PMI Certification
13 51 (1.79%) Computer Science Degree
14 50 (1.76%) MCSE
15 47 (1.65%) CISM
16 41 (1.44%) ITIL Foundation Certificate
17 40 (1.40%) PMP
18 34 (1.19%) MCSA
19 33 (1.16%) MCP
20 28 (0.98%) CompTIA Security+
Quality Assurance & Compliance
1 490 (17.21%) SLA
2 145 (5.09%) GDPR
3 136 (4.78%) ISO/IEC 27001
4 130 (4.56%) QA
5 64 (2.25%) PMO
6 43 (1.51%) ISO/IEC 20000
7 41 (1.44%) PCI DSS
8 26 (0.91%) Cyber Essentials
9 25 (0.88%) Cyber Essentials PLUS
10 19 (0.67%) GPG13
11 17 (0.60%) HMG Security Policy Framework
12 15 (0.53%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 14 (0.49%) ISO 9001
14 12 (0.42%) COBIT
14 12 (0.42%) Sarbanes-Oxley
15 10 (0.35%) Data Quality
16 9 (0.32%) ISO 14001
17 6 (0.21%) PSD2
18 5 (0.18%) GxP
19 2 (0.070%) Disclosure Scotland
System Software
1 345 (12.11%) Active Directory
2 227 (7.97%) VMware Infrastructure
3 131 (4.60%) Hyper-V
4 42 (1.47%) XenApp
5 40 (1.40%) Docker
6 39 (1.37%) VMware ESXi
7 36 (1.26%) Virtual Desktop
8 29 (1.02%) vSphere
9 27 (0.95%) XenDesktop
10 21 (0.74%) Firmware
10 21 (0.74%) Microsoft App-V
11 18 (0.63%) NFS
12 14 (0.49%) BitLocker
13 13 (0.46%) Terminal Services
14 11 (0.39%) Samba
15 9 (0.32%) ProxySG
15 9 (0.32%) VMware Server
15 9 (0.32%) XenServer
16 8 (0.28%) Virtual Machines
17 7 (0.25%) VirtualBox
Systems Management
1 107 (3.76%) SCCM
2 53 (1.86%) Puppet
3 43 (1.51%) Ansible
4 35 (1.23%) SCVMM
5 31 (1.09%) SCOM
6 28 (0.98%) Backup Exec
7 24 (0.84%) EMC NetWorker
8 23 (0.81%) Nagios
8 23 (0.81%) Norton AntiVirus
9 22 (0.77%) ServiceCenter
9 22 (0.77%) vCenter Server
10 19 (0.67%) Kubernetes
11 18 (0.63%) Microsoft Intune
12 17 (0.60%) Cacti
12 17 (0.60%) ZABBIX
13 16 (0.56%) Cisco CUCM
13 16 (0.56%) NetBackup
14 14 (0.49%) WSUS
15 12 (0.42%) Opscode Chef
15 12 (0.42%) Systems Management Server (SMS)
Vendors
1 704 (24.72%) Microsoft
2 296 (10.39%) Cisco
3 288 (10.11%) VMware
4 160 (5.62%) Citrix
5 149 (5.23%) HP
6 138 (4.85%) Oracle
7 129 (4.53%) ServiceNow
8 120 (4.21%) CheckPoint
9 93 (3.27%) SAP
10 91 (3.20%) Fortinet
11 86 (3.02%) Juniper
12 79 (2.77%) Veeam
13 70 (2.46%) Dell
14 64 (2.25%) F5
15 62 (2.18%) EMC
16 59 (2.07%) NetApp
17 55 (1.93%) McAfee
18 52 (1.83%) Red Hat
19 51 (1.79%) BT
20 48 (1.69%) IBM