Help Desk Support Job Trends

Help Desk Support
UK

The median Help Desk Support salary in the UK is £28,250 per year, according to job vacancies posted during the 6 months leading to 20 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Oct 2025
Same period 2024 Same period 2023
Rank 591 692 681
Rank change year-on-year +101 -11 +384
Permanent jobs requiring a Help Desk Support 70 57 65
As % of all permanent jobs in the UK 0.14% 0.082% 0.12%
As % of the Job Titles category 0.16% 0.086% 0.12%
Number of salaries quoted 52 23 58
10th Percentile £24,500 £21,000 £21,250
25th Percentile £25,000 £22,625 £22,750
Median annual salary (50th Percentile) £28,250 £26,000 £27,500
Median % change year-on-year +8.65% -5.45% +7.84%
75th Percentile £31,125 £30,125 £33,563
90th Percentile £32,250 £32,950 £43,025
UK excluding London median annual salary £27,500 £25,000 £25,000
% change year-on-year +10.00% - -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 43,834 65,924 53,780
% of permanent jobs with a recognized job title 89.78% 95.35% 95.62%
Number of salaries quoted 25,839 37,667 41,567
10th Percentile £28,000 £31,250 £32,000
25th Percentile £35,000 £41,254 £43,250
Median annual salary (50th Percentile) £52,500 £56,000 £60,000
Median % change year-on-year -6.25% -6.67% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £93,750 £95,000 £97,500
UK excluding London median annual salary £45,000 £50,000 £52,500
% change year-on-year -10.00% -4.76% -

Help Desk Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Support' in the job title relative to all permanent IT jobs advertised.

Help Desk Support job vacancy trend in the UK

Help Desk Support
Salary Trend

Salary distribution trend for Help Desk Support job vacancies in the UK.

Salary distribution trend for Help Desk Support job vacancies in the UK

Help Desk Support
Salary Histogram

Salary distribution for jobs citing Help Desk Support over the 6 months to 20 October 2025.

Salary histogram for Help Desk Support in the UK

Help Desk Support
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 20 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +93 59 £29,000 +10.48% 16
UK excluding London +79 54 £27,500 +10.00% 19
South East +48 20 £31,000 +18.10% 3
North of England +18 19 £27,500 +30.95% 6
London +78 15 £29,885 +8.67% 2
Yorkshire +20 11 £27,500 +3.77% 1
Scotland - 10 £25,000 - 4
Work from Home +58 8 £25,000 -24.24% 2
North West +22 8 £29,000 +38.10% 3
Midlands +23 5 £34,500 +1.47% 3
East Midlands +15 4 - - 1
West Midlands +47 1 £34,500 - 2

Help Desk Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 October 2025, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support in the job title.

1 53 (75.71%) Microsoft
2 37 (52.86%) Microsoft 365
3 31 (44.29%) Windows
4 26 (37.14%) Problem-Solving
5 25 (35.71%) Customer Service
6 18 (25.71%) Time Management
7 16 (22.86%) Active Directory
8 15 (21.43%) SLA
9 12 (17.14%) Azure
9 12 (17.14%) Cybersecurity
9 12 (17.14%) LAN
10 10 (14.29%) Microsoft Office
10 10 (14.29%) PaperCut
10 10 (14.29%) WAN
11 9 (12.86%) Microsoft Certification
11 9 (12.86%) VPN
11 9 (12.86%) Windows Server
12 8 (11.43%) Android
12 8 (11.43%) Firewall
12 8 (11.43%) ITIL
13 7 (10.00%) Continuous Improvement
13 7 (10.00%) OneDrive
14 6 (8.57%) Biometrics
14 6 (8.57%) Collaborative Working
14 6 (8.57%) Dell KACE
14 6 (8.57%) Exchequer
14 6 (8.57%) Mac OS
14 6 (8.57%) Service Delivery
14 6 (8.57%) Sophos
14 6 (8.57%) SQL

Help Desk Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (7.14%) SharePoint
2 4 (5.71%) Microsoft Exchange
3 1 (1.43%) Office Communications Server
Applications
1 10 (14.29%) Microsoft Office
Business Applications
1 6 (8.57%) Exchequer
Cloud Services
1 37 (52.86%) Microsoft 365
2 12 (17.14%) Azure
3 7 (10.00%) OneDrive
4 4 (5.71%) AWS
4 4 (5.71%) Entra ID
5 1 (1.43%) SaaS
Communications & Networking
1 12 (17.14%) LAN
2 10 (14.29%) WAN
3 9 (12.86%) VPN
4 8 (11.43%) Firewall
5 6 (8.57%) VoIP
6 4 (5.71%) VLAN
7 2 (2.86%) DNS
7 2 (2.86%) TCP/IP
7 2 (2.86%) Wi-Fi
8 1 (1.43%) Internet
Database & Business Intelligence
1 1 (1.43%) SQL Server
Development Applications
1 1 (1.43%) JIRA
General
1 53 (75.71%) Social Skills
2 4 (5.71%) Analytical Skills
2 4 (5.71%) Law
2 4 (5.71%) Retail
3 3 (4.29%) Finance
4 2 (2.86%) Automotive
4 2 (2.86%) Publishing
5 1 (1.43%) Electronics
Miscellaneous
1 21 (30.00%) Driving Licence
2 9 (12.86%) Self-Motivation
3 6 (8.57%) CCTV
4 4 (5.71%) Management Information System
4 4 (5.71%) Onboarding
5 2 (2.86%) FMCG
5 2 (2.86%) iPhone
6 1 (1.43%) Client/Server
6 1 (1.43%) Team-Oriented Environment
Operating Systems
1 31 (44.29%) Windows
2 9 (12.86%) Windows Server
3 8 (11.43%) Android
4 6 (8.57%) Mac OS
5 4 (5.71%) Linux
Processes & Methodologies
1 26 (37.14%) Problem-Solving
2 25 (35.71%) Customer Service
3 18 (25.71%) Time Management
4 12 (17.14%) Cybersecurity
5 8 (11.43%) ITIL
6 7 (10.00%) Continuous Improvement
7 6 (8.57%) Biometrics
7 6 (8.57%) Collaborative Working
7 6 (8.57%) Service Delivery
8 5 (7.14%) Mentoring
9 4 (5.71%) Case Management
9 4 (5.71%) Disaster Recovery
9 4 (5.71%) Document Management
9 4 (5.71%) Mathematics
9 4 (5.71%) Remote Monitoring and Management
9 4 (5.71%) Workflow
10 3 (4.29%) Asset Management
11 2 (2.86%) Creative Problem-Solving
11 2 (2.86%) Customer Experience
11 2 (2.86%) Logistics
Programming Languages
1 6 (8.57%) SQL
Qualifications
1 9 (12.86%) Microsoft Certification
2 5 (7.14%) Degree
3 4 (5.71%) MCP
3 4 (5.71%) MCSA
3 4 (5.71%) MCSE
Quality Assurance & Compliance
1 15 (21.43%) SLA
2 2 (2.86%) GDPR
System Software
1 16 (22.86%) Active Directory
2 4 (5.71%) Hyper-V
Systems Management
1 10 (14.29%) PaperCut
2 4 (5.71%) Microsoft Intune
Vendors
1 53 (75.71%) Microsoft
2 6 (8.57%) Dell KACE
2 6 (8.57%) Sophos
3 5 (7.14%) ServiceNow
4 2 (2.86%) Citrix