Help Desk Support Job Trends

Help Desk Support
UK

The median Help Desk Support salary in the UK is £29,000 per year, according to job vacancies posted during the 6 months leading to 4 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Jul 2026
Same period 2025 Same period 2024
Rank 707 602 790
Rank change year-on-year -105 +188 +46
Permanent jobs requiring a Help Desk Support 55 73 107
As % of all permanent jobs in the UK 0.057% 0.15% 0.10%
As % of the Job Titles category 0.060% 0.17% 0.11%
Number of salaries quoted 45 44 95
10th Percentile £24,785 £24,125 £21,000
25th Percentile £26,250 £25,750 £22,731
Median annual salary (50th Percentile) £29,000 £27,500 £24,000
Median % change year-on-year +5.45% +14.58% -7.69%
75th Percentile £31,000 £31,313 £28,000
90th Percentile £35,750 £34,000 £33,250
UK excluding London median annual salary £27,500 £27,500 £24,000
% change year-on-year - +14.58% -4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 91,032 42,825 99,548
% of permanent jobs with a recognized job title 94.14% 89.92% 94.74%
Number of salaries quoted 62,489 24,971 71,621
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £56,000 £52,500
Median % change year-on-year -1.79% +6.67% -12.50%
75th Percentile £75,000 £76,250 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £51,772 £50,000 £50,000
% change year-on-year +3.54% - -5.76%

Help Desk Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Support' in the job title relative to all permanent IT jobs advertised.

Help Desk Support job vacancy trend in the UK

Help Desk Support
Salary Trend

Salary distribution trend for Help Desk Support job vacancies in the UK.

Salary distribution trend for Help Desk Support job vacancies in the UK

Help Desk Support
Salary Histogram

Salary distribution for jobs citing Help Desk Support over the 6 months to 4 July 2026.

Salary histogram for Help Desk Support in the UK

Help Desk Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 4 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -80 51 £27,500 - 22
England -68 49 £29,000 +5.45% 19
South East -36 23 £29,000 -14.71% 6
North of England -41 11 £29,000 +7.41% 4
Work from Home -5 8 £35,500 +44.90%
North West -20 6 £29,000 +9.43% 1
Wales - 6 £24,250 - 3
Yorkshire -30 5 - - 3
South West -66 5 £27,000 +6.93% 3
East of England - 5 - - 2
London -33 4 £36,500 +19.67% 3
East Midlands -23 1 £25,700 -6.55%
Midlands -33 1 £25,700 -6.55% 2

Help Desk Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 July 2026, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support in the job title.

1 49 (89.09%) Customer Service
2 32 (58.18%) Windows
3 31 (56.36%) Microsoft
4 24 (43.64%) Microsoft 365
5 23 (41.82%) Problem-Solving
6 17 (30.91%) Process Improvement
7 12 (21.82%) Microsoft Office
8 11 (20.00%) Client Onboarding
8 11 (20.00%) Incident Management
8 11 (20.00%) Mentoring
8 11 (20.00%) Microsoft Excel
8 11 (20.00%) SQL
9 9 (16.36%) Active Directory
9 9 (16.36%) Creative Thinking
9 9 (16.36%) Time Management
10 8 (14.55%) Continuous Improvement
10 8 (14.55%) SharePoint
10 8 (14.55%) VoIP
10 8 (14.55%) Windows 10
11 7 (12.73%) Fintech
11 7 (12.73%) JavaScript
11 7 (12.73%) JSON
12 5 (9.09%) Azure
12 5 (9.09%) DHCP
12 5 (9.09%) DNS
12 5 (9.09%) Entra ID
12 5 (9.09%) Linux
12 5 (9.09%) TCP/IP
12 5 (9.09%) User Experience
12 5 (9.09%) VPN

Help Desk Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (14.55%) SharePoint
2 2 (3.64%) Microsoft Exchange
Applications
1 12 (21.82%) Microsoft Office
2 11 (20.00%) Microsoft Excel
Cloud Services
1 24 (43.64%) Microsoft 365
2 5 (9.09%) Azure
2 5 (9.09%) Entra ID
3 4 (7.27%) Dropbox
3 4 (7.27%) Google Workspace
3 4 (7.27%) OneDrive
Communications & Networking
1 8 (14.55%) VoIP
2 5 (9.09%) DHCP
2 5 (9.09%) DNS
2 5 (9.09%) TCP/IP
2 5 (9.09%) VPN
3 4 (7.27%) Internet
3 4 (7.27%) Remote Desktop
4 3 (5.45%) Firewall
5 2 (3.64%) Broadband
6 1 (1.82%) Wi-Fi
Development Applications
1 4 (7.27%) JIRA
General
1 22 (40.00%) Social Skills
2 13 (23.64%) Organisational Skills
3 6 (10.91%) Analytical Skills
4 5 (9.09%) Social Housing
5 2 (3.64%) Legal
6 1 (1.82%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (12.73%) JSON
Miscellaneous
1 14 (25.45%) Onboarding
2 9 (16.36%) Self-Motivation
3 6 (10.91%) Driving Licence
4 2 (3.64%) Learning Management System
Operating Systems
1 32 (58.18%) Windows
2 8 (14.55%) Windows 10
3 5 (9.09%) Linux
4 4 (7.27%) Mac OS
Processes & Methodologies
1 49 (89.09%) Customer Service
2 23 (41.82%) Problem-Solving
3 17 (30.91%) Process Improvement
4 11 (20.00%) Client Onboarding
4 11 (20.00%) Incident Management
4 11 (20.00%) Mentoring
5 9 (16.36%) Creative Thinking
5 9 (16.36%) Time Management
6 8 (14.55%) Continuous Improvement
7 7 (12.73%) Fintech
8 5 (9.09%) User Experience
9 4 (7.27%) Data Privacy
9 4 (7.27%) Decision-Making
9 4 (7.27%) ITIL
9 4 (7.27%) Knowledge Management
10 3 (5.45%) Gamification
10 3 (5.45%) Logistics
11 2 (3.64%) Information Security
12 1 (1.82%) Break/Fix
12 1 (1.82%) Service Management
Programming Languages
1 11 (20.00%) SQL
2 7 (12.73%) JavaScript
Qualifications
1 4 (7.27%) Degree
2 3 (5.45%) Security Cleared
3 1 (1.82%) HNC
3 1 (1.82%) Microsoft Certification
3 1 (1.82%) Microsoft Certified Professional
Quality Assurance & Compliance
1 4 (7.27%) QA
2 3 (5.45%) SLA
System Software
1 9 (16.36%) Active Directory
2 1 (1.82%) XenApp
Vendors
1 31 (56.36%) Microsoft
2 4 (7.27%) Google
3 3 (5.45%) WatchGuard