Period
to 21 July 2017

The median annual salary for a Help Desk Support was £23,000 in advertised job vacancies during the 6 months to 21 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
UK
6 months to
21 Jul 2017
Same period 2016 Same period 2015
Rank 757 694 645
Rank change year-on-year -63 -49 -69
Permanent jobs requiring a Help Desk Support 459 681 836
As % of all permanent IT jobs advertised in the UK 0.26% 0.34% 0.38%
As % of the Job Titles category 0.27% 0.35% 0.39%
Number of salaries quoted 437 632 779
UK median annual salary £23,000 £23,000 £23,000
10th Percentile £18,500 £18,000 £17,750
90th Percentile £32,500 £33,250 £32,500
UK excluding London median annual salary £22,500 £22,000 £22,250
% change year-on-year +2.27% -1.12% -1.11%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 171314 195618 214070
As % of all permanent IT job vacancies advertised in the UK 96.01% 96.50% 96.55%
Number of salaries quoted 139663 164331 175586
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support.

Salary trend for Help Desk Support in the UK

Help Desk Support
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support over the 6 months to 21 July 2017.

Salary histogram for Help Desk Support in the UK

Help Desk Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 21 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -73 430 £23,500 +2.17% 25
UK excluding London +2 294 £22,500 +2.27% 19
London -63 139 £26,250 +5.00% 6
South East -25 103 £22,500 - 5
East of England +48 79 £23,000 - 6
North of England -15 57 £22,000 - 4
North West 0 39 £22,000 - 3
South West +17 33 £22,000 +7.32%
Midlands +15 19 £21,000 -2.33% 4
Yorkshire +17 16 £21,750 -1.14% 1
West Midlands +13 11 £21,000 -4.55% 1
East Midlands +10 8 £20,625 +3.13% 3
North East +13 2 £23,750 -13.64%
Scotland +10 2 £23,500 +16.05%
Wales -9 1 £21,000 -9.68%

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 July 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 292 (63.62%) Windows
2 223 (48.58%) Microsoft
3 212 (46.19%) Active Directory
4 194 (42.27%) Microsoft Office
5 154 (33.55%) Windows 7
6 92 (20.04%) Windows 10
7 90 (19.61%) Windows Server
8 81 (17.65%) Office 365
9 75 (16.34%) ITIL
10 69 (15.03%) Citrix
11 63 (13.73%) Windows 8
12 57 (12.42%) MS Exchange
13 54 (11.76%) Windows XP
14 42 (9.15%) Windows Server 2008
15 41 (8.93%) Microsoft Certification
15 41 (8.93%) VMware
16 40 (8.71%) TCP/IP
17 39 (8.50%) Finance
18 37 (8.06%) SLA
19 34 (7.41%) Firewall
20 33 (7.19%) MCSE
21 32 (6.97%) WAN
22 31 (6.75%) LAN
22 31 (6.75%) SQL
23 30 (6.54%) Symantec
23 30 (6.54%) Windows Server 2012
24 29 (6.32%) VMware Infrastructure
24 29 (6.32%) Law
25 27 (5.88%) Degree
26 25 (5.45%) HP

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (12.42%) MS Exchange
2 20 (4.36%) SharePoint
3 12 (2.61%) Exchange Server 2010
4 9 (1.96%) Skype for Business
5 5 (1.09%) Exchange Server 2003
5 5 (1.09%) Exchange Server 2007
5 5 (1.09%) Exchange Server 2013
6 4 (0.87%) IBM Notes
7 3 (0.65%) Blackberry Enterprise Server
8 1 (0.22%) BizTalk Server
8 1 (0.22%) IIS
8 1 (0.22%) SAS
8 1 (0.22%) WordPress
Applications
1 194 (42.27%) Microsoft Office
2 16 (3.49%) Microsoft Excel
3 12 (2.61%) Microsoft PowerPoint
4 3 (0.65%) MS Visio
5 2 (0.44%) Acrobat
6 1 (0.22%) Adobe Creative Suite
Business Applications
1 8 (1.74%) Dynamics CRM
2 3 (0.65%) Payment Gateway
3 2 (0.44%) Dynamics AX
3 2 (0.44%) Dynamics NAV
3 2 (0.44%) Eikon
4 1 (0.22%) JDE OneWorld
4 1 (0.22%) NetSuite
4 1 (0.22%) Orchard Housing
4 1 (0.22%) Sage X3
Cloud Services
1 81 (17.65%) Office 365
2 9 (1.96%) G Suite
2 9 (1.96%) Microsoft Azure
3 8 (1.74%) SaaS
4 7 (1.53%) Cloud Computing
5 6 (1.31%) Amazon AWS
6 3 (0.65%) OneDrive
7 2 (0.44%) IaaS
8 1 (0.22%) Boomi
Communications & Networking
1 40 (8.71%) TCP/IP
2 34 (7.41%) Firewall
3 32 (6.97%) WAN
4 31 (6.75%) LAN
5 23 (5.01%) DNS
6 20 (4.36%) DHCP
7 17 (3.70%) VoIP
8 16 (3.49%) Internet
8 16 (3.49%) Wireless
9 13 (2.83%) Wi-Fi
10 11 (2.40%) Remote Desktop
11 8 (1.74%) VPN
12 7 (1.53%) ADSL
13 6 (1.31%) BGP
13 6 (1.31%) IPv4
13 6 (1.31%) IPv6
13 6 (1.31%) MPLS
13 6 (1.31%) OSPF
13 6 (1.31%) SAN
14 5 (1.09%) SMS
Database & Business Intelligence
1 20 (4.36%) SQL Server
2 5 (1.09%) Crystal Reports
2 5 (1.09%) Oracle Database
3 4 (0.87%) MongoDB
3 4 (0.87%) SQL Server 2005
3 4 (0.87%) SQL Server 2008
3 4 (0.87%) SQL Server Integration Services
3 4 (0.87%) SQL Server Reporting Services
4 2 (0.44%) Relational Database
5 1 (0.22%) Hadoop
5 1 (0.22%) Oracle Database 11g
Development Applications
1 2 (0.44%) JIRA
General
1 39 (8.50%) Finance
2 29 (6.32%) Law
3 19 (4.14%) Telecoms
4 14 (3.05%) Banking
4 14 (3.05%) Manufacturing
5 8 (1.74%) Legal
6 6 (1.31%) Electronics
7 5 (1.09%) Advertising
7 5 (1.09%) Marketing
7 5 (1.09%) Retail
8 3 (0.65%) Back Office
8 3 (0.65%) French Language
8 3 (0.65%) Games
8 3 (0.65%) Investment Banking
8 3 (0.65%) Pharmaceutical
9 2 (0.44%) German Language
9 2 (0.44%) Spanish Language
10 1 (0.22%) Automotive
10 1 (0.22%) Local Government
10 1 (0.22%) Turkish Language
Libraries, Frameworks & Software Standards
1 4 (0.87%) Web Services
2 3 (0.65%) .NET
2 3 (0.65%) COM
2 3 (0.65%) CSS
2 3 (0.65%) HTML
3 2 (0.44%) XML
4 1 (0.22%) EDI
4 1 (0.22%) Ruby on Rails
Miscellaneous
1 25 (5.45%) Driving Licence
2 21 (4.58%) Analytical Skills
2 21 (4.58%) Blackberry
2 21 (4.58%) iPad
3 12 (2.61%) iPhone
4 11 (2.40%) Computer Science
5 6 (1.31%) CMDB
5 6 (1.31%) Smartphone
6 5 (1.09%) EPoS
6 5 (1.09%) Management Information System
6 5 (1.09%) Video Conferencing
7 3 (0.65%) Data Centre
7 3 (0.65%) Hedge funds
7 3 (0.65%) Linux Command Line
8 2 (0.44%) Clustering
8 2 (0.44%) Fintech
8 2 (0.44%) PDA
9 1 (0.22%) AS400
9 1 (0.22%) Handset
9 1 (0.22%) Replication
Operating Systems
1 292 (63.62%) Windows
2 154 (33.55%) Windows 7
3 92 (20.04%) Windows 10
4 90 (19.61%) Windows Server
5 63 (13.73%) Windows 8
6 54 (11.76%) Windows XP
7 42 (9.15%) Windows Server 2008
8 30 (6.54%) Windows Server 2012
9 21 (4.58%) Windows Server 2003
10 18 (3.92%) Linux
11 13 (2.83%) Android
12 12 (2.61%) Apple iOS
13 8 (1.74%) Mac OS X
14 7 (1.53%) Unix
15 6 (1.31%) Windows Vista
16 2 (0.44%) Mac OS
17 1 (0.22%) Windows 2000
17 1 (0.22%) Windows Mobile
17 1 (0.22%) Windows Phone
Processes & Methodologies
1 75 (16.34%) ITIL
2 15 (3.27%) CRM
3 12 (2.61%) Project Management
4 11 (2.40%) Time Management
5 10 (2.18%) Service Management
6 8 (1.74%) Continuous Improvement
7 7 (1.53%) Asset Management
7 7 (1.53%) Incident Management
7 7 (1.53%) Service Delivery
8 6 (1.31%) CAD
8 6 (1.31%) Configuration Management
8 6 (1.31%) Manufacturing Engineering
8 6 (1.31%) Root Cause Analysis
9 5 (1.09%) Analytics
9 5 (1.09%) ERP
9 5 (1.09%) Kalman Filter
9 5 (1.09%) Network Monitoring
9 5 (1.09%) Problem Management
10 4 (0.87%) ITSM
10 4 (0.87%) Knowledge Management
Programming Languages
1 31 (6.75%) SQL
2 4 (0.87%) Bash Shell
2 4 (0.87%) C
2 4 (0.87%) PowerShell
3 3 (0.65%) Uniface
4 2 (0.44%) JavaScript
5 1 (0.22%) C#
5 1 (0.22%) PHP
5 1 (0.22%) Ruby
5 1 (0.22%) T-SQL
Qualifications
1 41 (8.93%) Microsoft Certification
2 33 (7.19%) MCSE
3 27 (5.88%) Degree
4 23 (5.01%) MCP
5 15 (3.27%) MCSA
6 13 (2.83%) CCNA
6 13 (2.83%) Cisco Certification
7 11 (2.40%) Security Cleared
8 10 (2.18%) SC Cleared
9 9 (1.96%) MOS
10 6 (1.31%) JNCIA
11 5 (1.09%) HND
12 4 (0.87%) A+ Certification
12 4 (0.87%) Computer Science Degree
12 4 (0.87%) MCDST
12 4 (0.87%) PhD
13 3 (0.65%) CCENT
13 3 (0.65%) CCNP
13 3 (0.65%) GNVQ
13 3 (0.65%) ITIL Certification
Quality Assurance & Compliance
1 37 (8.06%) SLA
2 2 (0.44%) ISO/IEC 27001
3 1 (0.22%) ISO/IEC 20000
3 1 (0.22%) QA
System Software
1 212 (46.19%) Active Directory
2 29 (6.32%) VMware Infrastructure
3 20 (4.36%) Hyper-V
4 6 (1.31%) XenApp
5 4 (0.87%) VMware Workstation
5 4 (0.87%) XenServer
6 3 (0.65%) Virtual Machines
7 2 (0.44%) Terminal Services
Systems Management
1 19 (4.14%) Backup Exec
2 13 (2.83%) SCCM
3 11 (2.40%) Norton AntiVirus
4 4 (0.87%) WSUS
4 4 (0.87%) XenMobile
5 3 (0.65%) Systems Management Server (SMS)
6 2 (0.44%) Jamf Pro
7 1 (0.22%) McAfee ePO
7 1 (0.22%) Microsoft Intune
Vendors
1 223 (48.58%) Microsoft
2 69 (15.03%) Citrix
3 41 (8.93%) VMware
4 30 (6.54%) Symantec
5 25 (5.45%) HP
6 24 (5.23%) Cisco
6 24 (5.23%) Veeam
7 18 (3.92%) Adobe
8 16 (3.49%) Apple
8 16 (3.49%) iManage
9 10 (2.18%) ServiceNow
10 9 (1.96%) Google
11 8 (1.74%) Juniper
12 7 (1.53%) Mitel
13 6 (1.31%) Oracle
13 6 (1.31%) Remedy
14 5 (1.09%) Canon
14 5 (1.09%) Dell
14 5 (1.09%) Palo Alto
15 4 (0.87%) Polycom
Huntingdon, Cambridgeshire
Interaction Recruitment PLC
Salary: £16k - 17k per year
Posted: 9 hours ago
Huntingdon, Cambridgeshire
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Salary: £25000 - £35000 per annum
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Peterborough, Cambridgeshire
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Petersfield, Hampshire
Senitor Associates
Posted: 9 hours ago
Northampton, Northamptonshire
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Salary: £17000 - £20000 per annum
Posted: Yesterday
Derby, Derbyshire
ARC IT Recruitment Ltd
Salary: £15000 - £17000 per annum + Benefits
Posted: 10 hours ago
Luton, Bedfordshire
Linkpoint Resources
Salary: From £16,000 to £18,000 per annum + Bens & Prospects
Posted: Yesterday
London
Information Technology Services
Salary: £25k - 35k per year
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Ipswich, Suffolk
Senitor Associates
Posted: 3 days ago
Luton, Bedfordshire
Linkpoint Resources
Salary: From £18,000 to £22,000 per annum + Bens
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Central London / West End
AWD Recruitment
Salary: £23,000 - £25,000 per annum + Benefits
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Guildford, Surrey
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Salary: £23,000 - £25,000 per annum + Benefits
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Telford, Shropshire
RecruitmentRevolution.com Limited
Salary: From £18,000 to £20,000 per annum + Pension Scheme + Healthcare
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AWD Recruitment
Salary: £22,000 - £22,000 per annum + Bonus
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Warrington
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Salary: £18000 - £21000 per annum + bens
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City, Manchester
Recruitment Genius
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Huddersfield
Recruitment Genius Ltd
Salary: £17500 - £20000 per annum
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Manchester
Recruitment Genius Ltd
Salary: £21000 - £26000 per annum
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Senitor Associates
Salary: £35000 - £37000 per annum
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North London
Hiteishee Ltd
Salary: From £28,000 to £30,000 per annum
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Milton Keynes
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Salary: £20000 - £26000 per annum
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