Period
to 19 January 2018

The median annual salary for a Help Desk Support was £23,500 in advertised job vacancies during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
UK
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 803 679 644
Rank change year-on-year -124 -35 -85
Permanent jobs requiring a Help Desk Support 383 569 759
As % of all permanent IT jobs advertised in the UK 0.22% 0.32% 0.36%
As % of the Job Titles category 0.23% 0.33% 0.38%
Number of salaries quoted 376 529 711
UK median annual salary £23,500 £22,500 £22,500
Median salary % change year-on-year +4.44% - -
10th Percentile £18,125 £17,750 £17,500
90th Percentile £37,500 £35,000 £32,000
UK excluding London median annual salary £22,500 £22,000 £21,500
% change year-on-year +2.27% +2.33% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,227 170,652 201,733
% of permanent IT jobs with a recognized job title 96.08% 96.47% 96.58%
Number of salaries quoted 135,816 142,093 168,706
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support.

Salary trend for Help Desk Support in the UK

Help Desk Support
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support over the 6 months to 19 January 2018.

Salary histogram for Help Desk Support in the UK

Help Desk Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -132 373 £23,500 +4.44% 79
UK excluding London -107 254 £22,500 +2.27% 65
London -19 125 £26,500 -3.64% 16
South East -49 106 £22,500 +2.27% 13
East of England -12 49 £24,000 +6.67% 15
North of England -51 49 £20,000 -2.44% 17
Yorkshire +22 29 £20,000 -9.09% 6
Midlands -1 27 £20,000 -11.11% 9
South West +9 22 £21,250 -6.59% 9
North West -49 20 £20,000 - 11
East Midlands +22 14 £20,000 -6.98% 5
West Midlands +4 13 £21,500 -6.52% 4
Scotland -32 1 £21,000 +13.51%

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 January 2018, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 286 (74.67%) Windows
2 201 (52.48%) Active Directory
3 194 (50.65%) Microsoft
4 170 (44.39%) Microsoft Office
5 135 (35.25%) Windows 7
6 97 (25.33%) Windows 10
7 90 (23.50%) Windows Server
8 74 (19.32%) Citrix
9 65 (16.97%) Office 365
10 59 (15.40%) Windows Server 2008
11 58 (15.14%) TCP/IP
12 52 (13.58%) MS Exchange
12 52 (13.58%) Windows 8
13 50 (13.05%) Windows Server 2012
14 41 (10.70%) ITIL
15 40 (10.44%) DHCP
16 39 (10.18%) Windows XP
17 38 (9.92%) VMware
18 35 (9.14%) DNS
19 34 (8.88%) Firewall
20 33 (8.62%) Windows Server 2003
20 33 (8.62%) Cisco
20 33 (8.62%) Finance
21 32 (8.36%) Law
21 32 (8.36%) Degree
22 30 (7.83%) VoIP
22 30 (7.83%) Apple
23 29 (7.57%) LAN
23 29 (7.57%) Analytical Skills
24 28 (7.31%) VPN

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (13.58%) MS Exchange
2 17 (4.44%) Skype for Business
3 16 (4.18%) Exchange Server 2010
4 7 (1.83%) Exchange Server 2013
5 6 (1.57%) Exchange Server 2007
5 6 (1.57%) IBM Notes
6 5 (1.31%) Exchange Server 2003
7 3 (0.78%) SharePoint
8 2 (0.52%) Blackberry Enterprise Server
9 1 (0.26%) CMS
9 1 (0.26%) Confluence
9 1 (0.26%) Jetty
9 1 (0.26%) Sitecore CMS
9 1 (0.26%) Tomcat
9 1 (0.26%) Umbraco
9 1 (0.26%) WebLogic
9 1 (0.26%) WordPress
Applications
1 170 (44.39%) Microsoft Office
2 21 (5.48%) Microsoft Excel
3 16 (4.18%) Microsoft PowerPoint
4 10 (2.61%) Acrobat
5 5 (1.31%) MS Visio
6 2 (0.52%) Adobe Premiere
6 2 (0.52%) LibreOffice
6 2 (0.52%) Mozilla Thunderbird
7 1 (0.26%) Adobe Creative Suite
7 1 (0.26%) HipChat
Business Applications
1 9 (2.35%) Eikon
2 7 (1.83%) Dynamics NAV
3 4 (1.04%) Dynamics CRM
4 1 (0.26%) assyst
4 1 (0.26%) Dynamics AX
4 1 (0.26%) Magento
4 1 (0.26%) Remedy ITSM
4 1 (0.26%) Visualfiles
Cloud Services
1 65 (16.97%) Office 365
2 16 (4.18%) G Suite
3 14 (3.66%) Microsoft Azure
4 7 (1.83%) SaaS
5 3 (0.78%) Amazon AWS
Communications & Networking
1 58 (15.14%) TCP/IP
2 40 (10.44%) DHCP
3 35 (9.14%) DNS
4 34 (8.88%) Firewall
5 30 (7.83%) VoIP
6 29 (7.57%) LAN
7 28 (7.31%) VPN
8 27 (7.05%) WAN
9 18 (4.70%) Wireless
10 16 (4.18%) ADSL
10 16 (4.18%) Wi-Fi
11 13 (3.39%) PBX
11 13 (3.39%) Remote Desktop
12 12 (3.13%) Cisco ASA
12 12 (3.13%) DSL
13 10 (2.61%) Broadband
14 7 (1.83%) Internet
14 7 (1.83%) SAN
14 7 (1.83%) SMS
15 5 (1.31%) Extranet
Database & Business Intelligence
1 7 (1.83%) SQL Server
2 3 (0.78%) RDBMS
2 3 (0.78%) Relational Database
3 1 (0.26%) Big Data
3 1 (0.26%) MySQL
3 1 (0.26%) Oracle Database
3 1 (0.26%) SQL Server 2008
Development Applications
1 5 (1.31%) JIRA
2 1 (0.26%) Git (software)
General
1 33 (8.62%) Finance
2 32 (8.36%) Law
3 26 (6.79%) Telecoms
4 16 (4.18%) Legal
5 11 (2.87%) Banking
6 9 (2.35%) German Language
7 8 (2.09%) Advertising
8 7 (1.83%) Retail
9 3 (0.78%) Back Office
10 2 (0.52%) French Language
10 2 (0.52%) Games
10 2 (0.52%) Manufacturing
10 2 (0.52%) Marketing
11 1 (0.26%) Automotive
11 1 (0.26%) Dutch Language
11 1 (0.26%) Investment Banking
11 1 (0.26%) Pharmaceutical
11 1 (0.26%) Polish Language
11 1 (0.26%) Publishing
Libraries, Frameworks & Software Standards
1 5 (1.31%) HTML
2 4 (1.04%) XML
2 4 (1.04%) XSLT
3 3 (0.78%) CSS
4 1 (0.26%) jQuery
4 1 (0.26%) Middleware
4 1 (0.26%) PRADO
4 1 (0.26%) WebCenter
Miscellaneous
1 29 (7.57%) Analytical Skills
2 28 (7.31%) Blackberry
3 23 (6.01%) Driving Licence
4 15 (3.92%) iPhone
5 12 (3.13%) iPad
6 11 (2.87%) Computer Science
7 7 (1.83%) Analytical Mindset
8 6 (1.57%) Fat Client
8 6 (1.57%) Thin Client
9 4 (1.04%) EPoS
9 4 (1.04%) Greenfield Project
9 4 (1.04%) Hybrid Cloud
9 4 (1.04%) Management Information System
10 3 (0.78%) Handset
10 3 (0.78%) Social Media
10 3 (0.78%) Video Conferencing
11 2 (0.52%) CCTV
11 2 (0.52%) Fintech
11 2 (0.52%) Linux Command Line
11 2 (0.52%) Smartphone
Operating Systems
1 286 (74.67%) Windows
2 135 (35.25%) Windows 7
3 97 (25.33%) Windows 10
4 90 (23.50%) Windows Server
5 59 (15.40%) Windows Server 2008
6 52 (13.58%) Windows 8
7 50 (13.05%) Windows Server 2012
8 39 (10.18%) Windows XP
9 33 (8.62%) Windows Server 2003
10 16 (4.18%) Linux
11 14 (3.66%) Android
12 7 (1.83%) Mac OS X
12 7 (1.83%) Windows Vista
13 4 (1.04%) Apple iOS
13 4 (1.04%) Mac OS
13 4 (1.04%) Unix
13 4 (1.04%) Windows 2000
14 3 (0.78%) Windows Phone
15 1 (0.26%) CentOS
Processes & Methodologies
1 41 (10.70%) ITIL
2 17 (4.44%) Service Management
3 11 (2.87%) Asset Management
3 11 (2.87%) Incident Management
3 11 (2.87%) Mentoring
4 10 (2.61%) ITSM
4 10 (2.61%) Time Management
5 9 (2.35%) B2B
5 9 (2.35%) IT Asset Management
5 9 (2.35%) Ticket Management
6 8 (2.09%) CRM
6 8 (2.09%) Root Cause Analysis
7 7 (1.83%) Service Delivery
8 6 (1.57%) Change Management
8 6 (1.57%) Collaborative Working
8 6 (1.57%) Web Design
9 5 (1.31%) Agile Software Development
9 5 (1.31%) Mathematics
9 5 (1.31%) Presales
9 5 (1.31%) Proactive Monitoring
Programming Languages
1 28 (7.31%) SQL
2 4 (1.04%) JavaScript
3 3 (0.78%) Bash Shell
3 3 (0.78%) C
3 3 (0.78%) Perl
3 3 (0.78%) PowerShell
3 3 (0.78%) Ruby
4 1 (0.26%) Python
4 1 (0.26%) T-SQL
4 1 (0.26%) VBA
4 1 (0.26%) VBScript
Qualifications
1 32 (8.36%) Degree
2 17 (4.44%) Microsoft Certification
3 14 (3.66%) MCSE
4 12 (3.13%) MCP
4 12 (3.13%) PhD
5 8 (2.09%) DBS Check
6 7 (1.83%) Cisco Certification
6 7 (1.83%) Computer Science Degree
7 6 (1.57%) CCNA
7 6 (1.57%) MCSA
7 6 (1.57%) Security Cleared
8 5 (1.31%) ITIL Foundation Certificate
8 5 (1.31%) MCITP
8 5 (1.31%) MOS
8 5 (1.31%) SC Cleared
9 4 (1.04%) MCTS
10 3 (0.78%) ITIL Certification
11 1 (0.26%) MCDST
Quality Assurance & Compliance
1 24 (6.27%) SLA
2 3 (0.78%) QA
3 1 (0.26%) Data Quality
3 1 (0.26%) Disclosure Scotland
3 1 (0.26%) ISO/IEC 20000
3 1 (0.26%) ISO/IEC 27001
System Software
1 201 (52.48%) Active Directory
2 24 (6.27%) Hyper-V
3 19 (4.96%) VMware Infrastructure
4 7 (1.83%) XenServer
5 6 (1.57%) XenApp
5 6 (1.57%) XenDesktop
6 5 (1.31%) Virtual Machines
6 5 (1.31%) VMware ESXi
7 4 (1.04%) Terminal Services
7 4 (1.04%) Virtual Servers
7 4 (1.04%) vSphere
8 3 (0.78%) Terminal Server
Systems Management
1 13 (3.39%) Backup Exec
2 7 (1.83%) XenMobile
3 6 (1.57%) SCCM
4 3 (0.78%) Microsoft Intune
5 2 (0.52%) Systems Management Server (SMS)
6 1 (0.26%) McAfee ePO
6 1 (0.26%) Puppet
Vendors
1 194 (50.65%) Microsoft
2 74 (19.32%) Citrix
3 38 (9.92%) VMware
4 33 (8.62%) Cisco
5 30 (7.83%) Apple
6 23 (6.01%) HP
7 22 (5.74%) Google
8 17 (4.44%) Adobe
9 16 (4.18%) Veeam
10 12 (3.13%) Palo Alto
11 10 (2.61%) Bloomberg
12 9 (2.35%) FactSet
13 8 (2.09%) iManage
13 8 (2.09%) Mitel
14 6 (1.57%) Lotus
14 6 (1.57%) ServiceNow
15 5 (1.31%) Remedy
16 4 (1.04%) Dell
16 4 (1.04%) Meraki
16 4 (1.04%) Sophos