Help Desk Support Job Trends

Help Desk Support
UK

The median Help Desk Support salary in the UK is £29,000 per year, according to job vacancies posted during the 6 months leading to 5 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 May 2026
Same period 2025 Same period 2024
Rank 665 592 746
Rank change year-on-year -73 +154 +163
Permanent jobs requiring a Help Desk Support 61 62 138
As % of all permanent jobs in the UK 0.067% 0.14% 0.14%
As % of the Job Titles category 0.072% 0.16% 0.15%
Number of salaries quoted 51 37 120
10th Percentile £26,000 £24,125 £21,000
25th Percentile £26,500 £24,250 £22,000
Median annual salary (50th Percentile) £29,000 £27,000 £24,000
Median % change year-on-year +7.41% +12.50% -7.69%
75th Percentile £35,000 £30,000 £28,188
90th Percentile £37,250 £34,000 £33,250
UK excluding London median annual salary £28,750 £27,000 £24,000
% change year-on-year +6.48% +12.50% -4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 84,558 38,400 90,620
% of permanent jobs with a recognized job title 92.98% 89.39% 94.55%
Number of salaries quoted 54,560 23,425 66,674
10th Percentile £30,000 £30,425 £28,500
25th Percentile £40,000 £41,375 £38,500
Median annual salary (50th Percentile) £55,000 £59,000 £52,900
Median % change year-on-year -6.78% +11.53% -11.83%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.66%

Help Desk Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Support' in the job title relative to all permanent IT jobs advertised.

Help Desk Support job vacancy trend in the UK

Help Desk Support
Salary Trend

Salary distribution trend for Help Desk Support job vacancies in the UK.

Salary distribution trend for Help Desk Support job vacancies in the UK

Help Desk Support
Salary Histogram

Salary distribution for jobs citing Help Desk Support over the 6 months to 5 May 2026.

Salary histogram for Help Desk Support in the UK

Help Desk Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 5 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -49 57 £29,000 +7.41% 21
UK excluding London -69 56 £28,750 +6.48% 24
South East -41 16 £27,500 -19.12% 8
North of England -65 15 £29,000 +8.41% 4
South West -42 10 £35,000 +38.61% 3
North West -26 9 £29,000 +9.43% 2
Work from Home -3 8 £35,500 +44.90% 4
Midlands -38 6 £28,500 +3.64% 2
Yorkshire -59 6 £27,500 -10.57% 1
London -8 5 £36,500 - 1
East of England -10 5 - - 4
West Midlands -22 4 £28,500 +26.67% 2
Wales - 4 £24,250 - 1
East Midlands -47 2 £40,000 +45.45%

Help Desk Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 5 May 2026, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support in the job title.

1 53 (86.89%) Customer Service
2 32 (52.46%) Microsoft
3 30 (49.18%) Windows
4 22 (36.07%) Microsoft 365
5 16 (26.23%) Problem-Solving
6 15 (24.59%) Process Improvement
7 14 (22.95%) Active Directory
7 14 (22.95%) Microsoft Office
8 12 (19.67%) Continuous Improvement
8 12 (19.67%) ITIL
9 10 (16.39%) Time Management
10 9 (14.75%) Creative Thinking
10 9 (14.75%) Mentoring
10 9 (14.75%) VPN
11 8 (13.11%) SharePoint
11 8 (13.11%) VoIP
11 8 (13.11%) Windows 10
12 7 (11.48%) DHCP
12 7 (11.48%) DNS
13 6 (9.84%) Azure
13 6 (9.84%) Entra ID
13 6 (9.84%) Information Security
14 5 (8.20%) Client Onboarding
14 5 (8.20%) Disaster Recovery
14 5 (8.20%) Firewall
14 5 (8.20%) Google
14 5 (8.20%) Google Workspace
14 5 (8.20%) HNC
14 5 (8.20%) Incident Management
14 5 (8.20%) Linux

Help Desk Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (13.11%) SharePoint
2 2 (3.28%) Microsoft Exchange
Applications
1 14 (22.95%) Microsoft Office
2 5 (8.20%) Microsoft Excel
3 1 (1.64%) Adobe Creative Suite
Cloud Services
1 22 (36.07%) Microsoft 365
2 6 (9.84%) Azure
2 6 (9.84%) Entra ID
3 5 (8.20%) Google Workspace
4 4 (6.56%) Dropbox
4 4 (6.56%) OneDrive
5 1 (1.64%) AWS
Communications & Networking
1 9 (14.75%) VPN
2 8 (13.11%) VoIP
3 7 (11.48%) DHCP
3 7 (11.48%) DNS
4 5 (8.20%) Firewall
5 4 (6.56%) Internet
5 4 (6.56%) Remote Desktop
5 4 (6.56%) RFID
5 4 (6.56%) TCP/IP
6 2 (3.28%) Broadband
7 1 (1.64%) LAN
7 1 (1.64%) VLAN
7 1 (1.64%) WAN
Database & Business Intelligence
1 4 (6.56%) SQL Server
Development Applications
1 4 (6.56%) JIRA
1 4 (6.56%) LabVIEW
General
1 20 (32.79%) Social Skills
2 6 (9.84%) Analytical Skills
2 6 (9.84%) Organisational Skills
3 5 (8.20%) Social Housing
4 4 (6.56%) Manufacturing
5 2 (3.28%) Legal
6 1 (1.64%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.64%) JSON
Miscellaneous
1 11 (18.03%) Driving Licence
1 11 (18.03%) Onboarding
2 10 (16.39%) Self-Motivation
3 2 (3.28%) Learning Management System
Operating Systems
1 30 (49.18%) Windows
2 8 (13.11%) Windows 10
3 5 (8.20%) Linux
4 4 (6.56%) Mac OS
5 1 (1.64%) Windows Server
Processes & Methodologies
1 53 (86.89%) Customer Service
2 16 (26.23%) Problem-Solving
3 15 (24.59%) Process Improvement
4 12 (19.67%) Continuous Improvement
4 12 (19.67%) ITIL
5 10 (16.39%) Time Management
6 9 (14.75%) Creative Thinking
6 9 (14.75%) Mentoring
7 6 (9.84%) Information Security
8 5 (8.20%) Client Onboarding
8 5 (8.20%) Disaster Recovery
8 5 (8.20%) Incident Management
9 4 (6.56%) Computer Science
9 4 (6.56%) Data Privacy
9 4 (6.56%) Decision-Making
9 4 (6.56%) ERP
9 4 (6.56%) Knowledge Management
9 4 (6.56%) Logistics
9 4 (6.56%) Server Building
9 4 (6.56%) User Experience
Programming Languages
1 5 (8.20%) SQL
2 1 (1.64%) JavaScript
Qualifications
1 5 (8.20%) HNC
1 5 (8.20%) Microsoft Certification
1 5 (8.20%) Microsoft Certified Professional
2 4 (6.56%) Degree
2 4 (6.56%) MCSA
3 3 (4.92%) Security Cleared
Quality Assurance & Compliance
1 4 (6.56%) QA
2 3 (4.92%) SLA
System Software
1 14 (22.95%) Active Directory
2 1 (1.64%) XenApp
Systems Management
1 1 (1.64%) Microsoft Intune
Vendors
1 32 (52.46%) Microsoft
2 5 (8.20%) Google
3 4 (6.56%) Veeam
3 4 (6.56%) VMware
4 3 (4.92%) WatchGuard
5 1 (1.64%) Adobe
5 1 (1.64%) Aruba
5 1 (1.64%) Fortinet
5 1 (1.64%) Meraki
5 1 (1.64%) Okta