The median annual salary for a Help Desk Support was £23,500 in advertised job vacancies during the 3 months to 29 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
UK
3 months to
29 Apr 2017
Same period 2016 Same period 2015
Rank 648 642 581
Rank change year-on-year -6 -61  
Permanent jobs requiring a Help Desk Support 234 337 440
As % of all permanent IT jobs advertised in the UK 0.27% 0.33% 0.40%
As % of the Job Titles category 0.28% 0.34% 0.41%
Number of salaries quoted 221 306 400
Median salary £23,500 £24,000 £23,000
Median salary % change year-on-year -2.08% +4.34%  
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £31,500 £31,500 £32,000
UK excluding London median salary £22,000 £22,500 £22,000
% change year-on-year -2.22% +2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 83969 99568 107222
As % of all permanent IT job vacancies advertised in the UK 96.30% 96.34% 96.56%
Number of salaries quoted 69775 83625 87443
Median salary £45,000 £46,000 £45,000
Median salary % change year-on-year -2.17% +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support.

Salary trend for Help Desk Support in the UK

Help Desk Support
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support over the 3 months to 29 April 2017.

Salary histogram for Help Desk Support in the UK

Help Desk Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 29 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 226 £24,000 - 22
London +24 83 £25,500 +2.00% 6
South East -8 51 £23,000 +2.22% 6
East of England +22 30 £22,500 +9.75% 3
North West -4 26 £22,000 -4.34% 2
Hertfordshire +30 24 £22,500 +12.50% 1
South West +23 18 £21,000 +9.09% 1
Manchester -9 14 £21,750 -5.43% 2
Surrey +32 13 £24,625 +11.93% 3
Hampshire +8 11 £24,750 -1.00% 1
City of London +34 9 £26,000 - 1
Berkshire +19 9 £22,500 -10.00%
Yorkshire +10 8 £20,250 -4.70% 1
Somerset -6 8 £19,000 +15.15% 1
Bath - 8 £19,000 - 1
Cheshunt - 7 £20,000 -
Cheshire -4 6 £22,000 +2.92%
West Yorkshire +20 5 £17,500 -20.45%
Reading +17 5 £20,000 -11.11%
East Midlands +17 5 £21,250 +18.05%
West Sussex +5 5 £22,500 +2.27%
Liverpool - 5 £28,000 -
Stockport - 5 £21,500 - 1
Merseyside - 5 £28,000 -
West Midlands +15 4 £21,000 +1.20% 3
Kent +14 4 £25,250 +12.22%
Brighton +13 4 £22,000 +4.76%
Guildford +12 4 £24,750 +12.50% 1
Buckinghamshire +9 4 £22,000 -13.72% 2
Godalming +7 4 £20,500 +2.50% 1

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 April 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support in the job title.

1 317 (62.65%) Windows
2 244 (48.22%) Microsoft
3 242 (47.83%) Active Directory
4 200 (39.53%) Microsoft Office
5 178 (35.18%) Windows 7
6 111 (21.94%) ITIL
7 85 (16.80%) Office 365
8 84 (16.60%) SLA
9 74 (14.62%) MS Exchange
10 72 (14.23%) Windows Server
11 70 (13.83%) Windows 10
12 65 (12.85%) Windows 8
13 62 (12.25%) Citrix
14 57 (11.26%) Windows XP
15 47 (9.29%) Finance
16 45 (8.89%) Microsoft Certification
17 44 (8.70%) WAN
18 43 (8.50%) Telecoms
19 42 (8.30%) Windows Server 2008
20 41 (8.10%) TCP/IP
21 36 (7.11%) LAN
21 36 (7.11%) Degree
22 31 (6.13%) Law
22 31 (6.13%) iPad
23 29 (5.73%) Linux
24 28 (5.53%) MCP
24 28 (5.53%) VoIP
25 27 (5.34%) VMware
26 26 (5.14%) Firewall
26 26 (5.14%) Cisco

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (14.62%) MS Exchange
2 22 (4.35%) SharePoint
3 17 (3.36%) Exchange Server 2010
4 7 (1.38%) Skype for Business
5 6 (1.19%) Exchange Server 2013
6 5 (0.99%) Exchange Server 2003
6 5 (0.99%) Exchange Server 2007
7 4 (0.79%) Blackberry Enterprise Server
8 2 (0.40%) SharePoint 2013
9 1 (0.20%) BizTalk Server
9 1 (0.20%) SAS
9 1 (0.20%) WordPress
Applications
1 200 (39.53%) Microsoft Office
2 22 (4.35%) Microsoft Excel
2 22 (4.35%) Microsoft PowerPoint
3 3 (0.59%) MS Visio
4 1 (0.20%) Acrobat
4 1 (0.20%) Adobe Creative Suite
Business Applications
1 4 (0.79%) Dynamics CRM
2 2 (0.40%) Dynamics NAV
2 2 (0.40%) SAP Oil and Gas
3 1 (0.20%) Dynamics AX
3 1 (0.20%) Eikon
3 1 (0.20%) JDE OneWorld
3 1 (0.20%) NetSuite
3 1 (0.20%) Sage X3
Cloud Services
1 85 (16.80%) Office 365
2 11 (2.17%) Microsoft Azure
3 9 (1.78%) Cloud Computing
4 7 (1.38%) SaaS
5 3 (0.59%) Amazon AWS
6 2 (0.40%) G Suite
6 2 (0.40%) OneDrive
7 1 (0.20%) Adobe Creative Cloud
7 1 (0.20%) Boomi
Communications & Networking
1 44 (8.70%) WAN
2 41 (8.10%) TCP/IP
3 36 (7.11%) LAN
4 28 (5.53%) VoIP
5 26 (5.14%) DNS
5 26 (5.14%) Firewall
6 20 (3.95%) DHCP
7 15 (2.96%) IPv4
8 14 (2.77%) BGP
8 14 (2.77%) IPv6
8 14 (2.77%) MPLS
8 14 (2.77%) OSPF
9 13 (2.57%) VPN
9 13 (2.57%) Wi-Fi
10 12 (2.37%) Remote Desktop
10 12 (2.37%) Wireless
11 11 (2.17%) Internet
12 5 (0.99%) Skype
13 4 (0.79%) ADSL
13 4 (0.79%) WebEx
Database & Business Intelligence
1 22 (4.35%) SQL Server
2 6 (1.19%) SQL Server 2005
2 6 (1.19%) SQL Server 2008
3 3 (0.59%) Relational Database
4 2 (0.40%) Crystal Reports
4 2 (0.40%) Oracle Database
4 2 (0.40%) Oracle Database 11g
5 1 (0.20%) Big Data
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Hadoop
Development Applications
1 2 (0.40%) JIRA
2 1 (0.20%) Visual Studio
General
1 47 (9.29%) Finance
2 43 (8.50%) Telecoms
3 31 (6.13%) Law
4 19 (3.75%) Legal
5 14 (2.77%) Banking
6 10 (1.98%) Manufacturing
7 6 (1.19%) Marketing
8 5 (0.99%) German Language
9 4 (0.79%) Back Office
9 4 (0.79%) French Language
9 4 (0.79%) Investment Banking
10 3 (0.59%) Electronics
10 3 (0.59%) Games
10 3 (0.59%) Pharmaceutical
10 3 (0.59%) Retail
11 2 (0.40%) Advertising
11 2 (0.40%) Publishing
12 1 (0.20%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.59%) .NET
2 1 (0.20%) COM
2 1 (0.20%) EDI
2 1 (0.20%) Ruby on Rails
2 1 (0.20%) Web Services
2 1 (0.20%) XML
Miscellaneous
1 31 (6.13%) iPad
2 21 (4.15%) Analytical Skills
2 21 (4.15%) Blackberry
3 17 (3.36%) iPhone
4 16 (3.16%) Driving Licence
5 11 (2.17%) Computer Science
6 9 (1.78%) Data Centre
6 9 (1.78%) Video Conferencing
7 8 (1.58%) Chip and PIN
8 6 (1.19%) CMDB
9 5 (0.99%) Smartphone
10 4 (0.79%) Enterprise Software
10 4 (0.79%) EPoS
10 4 (0.79%) Hedge funds
11 3 (0.59%) Linux Command Line
11 3 (0.59%) Management Information System
12 2 (0.40%) Client/Server
12 2 (0.40%) Handset
12 2 (0.40%) PDA
12 2 (0.40%) Thin Client
Operating Systems
1 317 (62.65%) Windows
2 178 (35.18%) Windows 7
3 72 (14.23%) Windows Server
4 70 (13.83%) Windows 10
5 65 (12.85%) Windows 8
6 57 (11.26%) Windows XP
7 42 (8.30%) Windows Server 2008
8 29 (5.73%) Linux
9 25 (4.94%) Windows Server 2012
10 24 (4.74%) Windows Server 2003
11 18 (3.56%) Mac OS X
12 17 (3.36%) Unix
13 14 (2.77%) Apple iOS
14 12 (2.37%) Android
15 10 (1.98%) Windows Vista
16 8 (1.58%) Windows Phone
17 2 (0.40%) Windows Mobile
18 1 (0.20%) AIX
18 1 (0.20%) HPUX
18 1 (0.20%) Mac OS
Processes & Methodologies
1 111 (21.94%) ITIL
2 22 (4.35%) Service Management
2 22 (4.35%) Time Management
3 19 (3.75%) ITSM
4 15 (2.96%) CRM
5 13 (2.57%) Service Delivery
6 12 (2.37%) Problem Management
7 11 (2.17%) CAD
7 11 (2.17%) Project Management
8 9 (1.78%) Incident Management
8 9 (1.78%) Web Development
9 8 (1.58%) Mathematics
9 8 (1.58%) Mobile Device Management
10 7 (1.38%) Continuous Improvement
11 5 (0.99%) Analytics
11 5 (0.99%) Configuration Management
11 5 (0.99%) People Management
11 5 (0.99%) Process Improvement
12 4 (0.79%) Knowledge Management
12 4 (0.79%) Validation
Programming Languages
1 25 (4.94%) SQL
2 24 (4.74%) C
3 2 (0.40%) C#
3 2 (0.40%) PowerShell
4 1 (0.20%) Java
4 1 (0.20%) JavaScript
4 1 (0.20%) PHP
4 1 (0.20%) Ruby
Qualifications
1 45 (8.89%) Microsoft Certification
2 36 (7.11%) Degree
3 28 (5.53%) MCP
4 23 (4.55%) MCSE
5 18 (3.56%) CCNA
5 18 (3.56%) Cisco Certification
5 18 (3.56%) MOS
6 16 (3.16%) MCSA
7 14 (2.77%) JNCIA
8 10 (1.98%) HND
8 10 (1.98%) SC Cleared
8 10 (1.98%) Security Cleared
9 9 (1.78%) ITIL Certification
10 7 (1.38%) GNVQ
11 6 (1.19%) A+ Certification
12 5 (0.99%) MCTS
13 4 (0.79%) MCDST
13 4 (0.79%) Network+ Certification
14 2 (0.40%) CCENT
14 2 (0.40%) MCITP
Quality Assurance & Compliance
1 84 (16.60%) SLA
2 3 (0.59%) ISO/IEC 27001
2 3 (0.59%) QA
3 2 (0.40%) COBIT
System Software
1 242 (47.83%) Active Directory
2 18 (3.56%) Hyper-V
3 16 (3.16%) VMware Infrastructure
4 5 (0.99%) XenApp
5 4 (0.79%) vSphere
6 3 (0.59%) Terminal Services
7 1 (0.20%) IMail Server
7 1 (0.20%) Terminal Server
7 1 (0.20%) VMware ESXi
7 1 (0.20%) XenDesktop
Systems Management
1 18 (3.56%) SCCM
2 12 (2.37%) Backup Exec
3 8 (1.58%) Norton AntiVirus
4 3 (0.59%) Jamf Pro
4 3 (0.59%) WSUS
5 2 (0.40%) McAfee ePO
5 2 (0.40%) vCenter Server
6 1 (0.20%) HP Data Protector
6 1 (0.20%) XenMobile
Vendors
1 244 (48.22%) Microsoft
2 62 (12.25%) Citrix
3 27 (5.34%) VMware
4 26 (5.14%) Cisco
5 24 (4.74%) iManage
6 20 (3.95%) HP
7 18 (3.56%) Apple
8 16 (3.16%) Juniper
9 15 (2.96%) Symantec
10 14 (2.77%) ServiceNow
11 13 (2.57%) Dell
11 13 (2.57%) Polycom
12 11 (2.17%) Remedy
13 10 (1.98%) SAP
14 8 (1.58%) RedPrairie
15 7 (1.38%) Adobe
16 6 (1.19%) Canon
17 5 (0.99%) Intel Security
17 5 (0.99%) LANDesk
17 5 (0.99%) Spiceworks
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 10 hours ago
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + MCSE training
Posted: Yesterday
Birmingham, West Midlands (County)
Pimlico Banks Recruitment
Salary: Up to £26,000 per annum + benefits
Posted: Yesterday
Guildford, Surrey
Ashdown IT
Salary: £24000 - £26000 per annum + excellent benefits
Posted: Yesterday
Central London / West End
Pimlico Banks Recruitment
Salary: Up to £28,000 per annum + Excellent Benefits
Posted: Yesterday
London
Mortimer Spinks
Salary: £27000 - £28000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
EasyWebRecruitment.com
Salary: £25000 per annum
Posted: 4 days ago
London
ZenTech Talent
Salary: £23000 - £28000 per annum + Paid Exams + Bens
Posted: 2 days ago
UK
Itecco
Salary: £23000 - £23001 per annum + Fantastic Benefits
Posted: 3 days ago
York, North Yorkshire
Senitor Associates
Salary: £17000 - £23000 per annum
Posted: 2 days ago
High Wycombe, Buckinghamshire
SYSTEM RECRUITMENT LTD
Salary: £24000 - £25000 per annum
Posted: 5 days ago
Telford, Shropshire
Bluetownonline
Posted: 5 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 5 days ago
Stockport
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 9 days ago
Farnborough
People Source Consulting
Salary: £24000 - £28000 per annum + Benefits + 20% Pension
Posted: 8 days ago
King's Lynn, Norfolk
Agentis Solution
Salary: £22000 - £23000 per annum
Posted: 5 days ago
Cambridge, Cambridgeshire
The British Antarctic Survey
Salary: £22,224 - £24,112
Posted: 24 days ago
Bath, Somerset
XIST4 IT LIMITED
Salary: £28-35,000 + Bens
Posted: 9 days ago
Potters Bar, Hertfordshire
Sphere IT
Salary: From £19,500 to £30,000 per annum plus benefits and training
Posted: 26 days ago
Manchester, Lancashire
Everything Tech Limited
Salary: Competitive Salary
Posted: 26 days ago
London
Talent Point
Salary: £30000.00 - £35000 per annum + Bens
Posted: 16 days ago