Help Desk Support Job Trends
Help Desk Support
UK
The median Help Desk Support salary in the UK is £27,500 per year, according to job vacancies posted during the 6 months leading to 14 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 14 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 796 | 600 | 703 |
| Rank change year-on-year | -196 | +103 | -67 |
| Permanent Help Desk Support jobs | 49 | 64 | 51 |
| As % of all permanent jobs in the UK | 0.040% | 0.12% | 0.075% |
| As % of the Job Titles category | 0.043% | 0.13% | 0.079% |
| Number of salaries quoted | 44 | 55 | 17 |
| 10th Percentile | £23,250 | £24,500 | £21,250 |
| 25th Percentile | £24,785 | £25,000 | £24,000 |
| Median annual salary (50th Percentile) | £27,500 | £29,000 | £27,500 |
| Median % change year-on-year | -5.17% | +5.45% | +10.00% |
| 75th Percentile | £29,500 | £31,500 | £32,750 |
| 90th Percentile | £31,700 | £32,250 | £33,550 |
| UK excluding London median annual salary | £27,500 | £27,500 | £26,500 |
| % change year-on-year | - | +3.77% | +11.58% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 14 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the UK matching a recognised job title | 113,211 | 47,633 | 64,486 |
| % of permanent job adverts matching a recognised job title | 91.78% | 89.91% | 94.87% |
| Number of salaries quoted | 74,692 | 29,457 | 36,303 |
| 10th Percentile | £31,250 | £28,250 | £31,250 |
| 25th Percentile | £41,485 | £35,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £52,500 | £57,500 |
| Median % change year-on-year | +14.29% | -8.70% | -4.17% |
| 75th Percentile | £76,500 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £92,500 | £95,000 |
| UK excluding London median annual salary | £55,000 | £46,500 | £50,055 |
| % change year-on-year | +18.28% | -7.10% | -4.66% |
Help Desk Support Job Vacancy Trend
Historical trend showing the proportion of permanent Help Desk Support job postings relative to all permanent IT jobs advertised.
Help Desk Support Salary Trend
Salary distribution trend for Help Desk Support job vacancies in the UK.
Help Desk Support Salary Histogram
Salary distribution for Help Desk Support jobs over the 6 months to 14 November 2026.
Help Desk Support Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in Help Desk Support jobs within the UK over the 6 months to 14 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | -178 | 46 | £27,500 | - | 31 |
| England | -174 | 43 | £28,000 | -3.90% | 41 |
| South East | -71 | 13 | £28,250 | -8.87% | 13 |
| North of England | -111 | 11 | £24,500 | -10.91% | 6 |
| Yorkshire | -34 | 10 | £24,500 | -10.91% | 3 |
| Midlands | -69 | 9 | £29,000 | -15.94% | 3 |
| Work from Home | -70 | 8 | £34,500 | +38.00% | 10 |
| West Midlands | -51 | 6 | £30,000 | -13.04% | 2 |
| East of England | - | 6 | £27,750 | - | 2 |
| Wales | - | 5 | £24,000 | - | 2 |
| East Midlands | -50 | 3 | £26,000 | - | 1 |
| London | -79 | 3 | £40,000 | +31.15% | 10 |
| Scotland | -5 | 1 | - | - | 1 |
| North West | -84 | 1 | - | - | 3 |
| South West | - | 1 | £28,000 | - | 2 |
Help Desk Support Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 14 November 2026, Help Desk Support job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent Help Desk Support job ads.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Customer Service | 71.4% | 35 |
| 2 | Problem-Solving | 55.1% | 27 |
| 3 | Microsoft | 46.9% | 23 |
| 4 | Microsoft 365 | 42.9% | 21 |
| 4 | Windows | 42.9% | 21 |
| 6 | SharePoint | 32.7% | 16 |
| 7 | Active Directory | 30.6% | 15 |
| 8 | DHCP | 28.6% | 14 |
| 8 | DNS | 28.6% | 14 |
| 10 | Azure | 20.4% | 10 |
| 11 | Entra ID | 18.4% | 9 |
| 11 | ITSM | 18.4% | 9 |
| 11 | Microsoft Exchange | 18.4% | 9 |
| 11 | Microsoft Office | 18.4% | 9 |
| 11 | Service Management | 18.4% | 9 |
| 16 | Software Deployment | 16.3% | 8 |
| 16 | SQL | 16.3% | 8 |
| 18 | Asset Management | 14.3% | 7 |
| 18 | IT Asset Management | 14.3% | 7 |
| 18 | Microsoft Excel | 14.3% | 7 |
| 18 | OneDrive | 14.3% | 7 |
| 18 | Patch Management | 14.3% | 7 |
| 18 | VPN | 14.3% | 7 |
| 18 | Wi-Fi | 14.3% | 7 |
| 25 | Mentoring | 12.2% | 6 |
| 25 | SLA | 12.2% | 6 |
| 27 | Client Onboarding | 10.2% | 5 |
| 27 | Fintech | 10.2% | 5 |
| 27 | Firewall | 10.2% | 5 |
| 27 | Gamification | 10.2% | 5 |
Help Desk Support Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support | 42.9% | 21 |
| 2 | First Line Help Desk Support | 32.7% | 16 |
| 3 | Technical Support | 28.6% | 14 |
| 4 | Help Desk Support Analyst | 24.5% | 12 |
| 5 | 1st Line Support Analyst | 18.4% | 9 |
| 5 | First Line Help Desk Analyst | 18.4% | 9 |
| 7 | 1st Line Technical Support | 10.2% | 5 |
| 8 | Test Analyst | 8.2% | 4 |
| 9 | Help Desk Assistant | 4.1% | 2 |
| 9 | IT Support Assistant | 4.1% | 2 |
| 9 | Junior Help Desk Support | 4.1% | 2 |
| 9 | Junior IT Support | 4.1% | 2 |
| 9 | Product Analyst | 4.1% | 2 |
| 9 | Products Support Analyst | 4.1% | 2 |
| 15 | Help Desk Support Technician | 2.0% | 1 |
| 15 | IT Support Analyst | 2.0% | 1 |
| 15 | IT Support Technician | 2.0% | 1 |