Help Desk Support Jobs

Help Desk Support
UK

The median Help Desk Support salary in the UK is £27,500 per year, according to job vacancies posted during the 6 months leading to 2 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 Jul 2025
Same period 2024 Same period 2023
Rank 648 799 868
Rank change year-on-year +151 +69 +322
Permanent jobs requiring a Help Desk Support 73 108 61
As % of all permanent jobs advertised in the UK 0.12% 0.10% 0.068%
As % of the Job Titles category 0.14% 0.11% 0.075%
Number of salaries quoted 44 95 48
10th Percentile £24,125 £21,000 £21,175
25th Percentile £25,750 £22,731 £22,460
Median annual salary (50th Percentile) £27,500 £24,000 £26,000
Median % change year-on-year +14.58% -7.69% -0.95%
75th Percentile £31,313 £28,000 £33,750
90th Percentile £34,000 £33,250 £43,025
UK excluding London median annual salary £27,500 £24,000 £25,000
% change year-on-year +14.58% -4.00% -1.96%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 52,512 102,387 81,388
% of permanent jobs with a recognized job title 89.85% 94.81% 91.21%
Number of salaries quoted 28,421 72,229 54,035
10th Percentile £27,000 £28,500 £32,500
25th Percentile £38,000 £38,750 £44,250
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,000 £50,000 £53,000
% change year-on-year - -5.66% +4.95%

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Support.

Salary trend for Help Desk Support in the UK

Help Desk Support
Salary Histogram

Salary distribution for jobs citing Help Desk Support over the 6 months to 2 July 2025.

Salary histogram for Help Desk Support in the UK

Help Desk Support
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 2 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +124 73 £27,500 +14.58% 42
UK excluding London +150 63 £27,500 +14.58% 42
South East +76 29 £34,000 +41.67% 12
North of England +52 22 £27,000 +18.94% 7
North West +22 14 £26,500 +10.42% 6
London +103 10 £30,500 -15.86% 12
Work from Home +125 8 £24,500 +2.73% 8
Yorkshire +61 8 £27,500 +30.95% 1
Midlands +61 8 £27,500 +14.58% 6
East Midlands +45 5 £27,500 +5.77% 1
South West +105 4 £25,250 +7.10% 1
West Midlands +57 3 £22,500 -6.25% 5

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 July 2025, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support in the job title.

1 52 (71.23%) Microsoft
2 41 (56.16%) Social Skills
3 39 (53.42%) Windows
4 36 (49.32%) Microsoft 365
5 30 (41.10%) Customer Service
6 26 (35.62%) Problem-Solving
7 23 (31.51%) Active Directory
8 22 (30.14%) Windows Server
9 16 (21.92%) Azure
10 15 (20.55%) Hyper-V
10 15 (20.55%) SLA
11 13 (17.81%) SharePoint
12 12 (16.44%) Mac OS
13 11 (15.07%) SQL
13 11 (15.07%) Firewall
14 10 (13.70%) Linux
14 10 (13.70%) Microsoft Exchange
14 10 (13.70%) Remote Desktop
15 9 (12.33%) Driving Licence
15 9 (12.33%) Microsoft Office
15 9 (12.33%) Service Management
16 8 (10.96%) Service Delivery
16 8 (10.96%) Microsoft Certification
16 8 (10.96%) SaaS
17 7 (9.59%) Time Management
17 7 (9.59%) ITIL
17 7 (9.59%) LAN
17 7 (9.59%) DNS
17 7 (9.59%) Wi-Fi
17 7 (9.59%) Finance

Help Desk Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (17.81%) SharePoint
2 10 (13.70%) Microsoft Exchange
Applications
1 9 (12.33%) Microsoft Office
Business Applications
1 1 (1.37%) assyst
Cloud Services
1 36 (49.32%) Microsoft 365
2 16 (21.92%) Azure
3 8 (10.96%) SaaS
4 5 (6.85%) AWS
4 5 (6.85%) Entra ID
5 2 (2.74%) OneDrive
Communications & Networking
1 11 (15.07%) Firewall
2 10 (13.70%) Remote Desktop
3 7 (9.59%) DNS
3 7 (9.59%) LAN
3 7 (9.59%) Wi-Fi
4 5 (6.85%) DHCP
4 5 (6.85%) Ethernet
5 2 (2.74%) TCP/IP
6 1 (1.37%) Cisco IOS
6 1 (1.37%) Internet
6 1 (1.37%) Wireless
Development Applications
1 5 (6.85%) JIRA
General
1 41 (56.16%) Social Skills
2 7 (9.59%) Finance
3 4 (5.48%) Analytical Skills
4 3 (4.11%) Retail
5 1 (1.37%) Electronics
5 1 (1.37%) Law
Miscellaneous
1 9 (12.33%) Driving Licence
2 6 (8.22%) Self-Motivation
3 5 (6.85%) Management Information System
3 5 (6.85%) Team-Oriented Environment
4 4 (5.48%) Onboarding
5 2 (2.74%) iPhone
Operating Systems
1 39 (53.42%) Windows
2 22 (30.14%) Windows Server
3 12 (16.44%) Mac OS
4 10 (13.70%) Linux
5 2 (2.74%) Android
6 1 (1.37%) Mac OS X
6 1 (1.37%) Windows 10
Processes & Methodologies
1 30 (41.10%) Customer Service
2 26 (35.62%) Problem-Solving
3 9 (12.33%) Service Management
4 8 (10.96%) Service Delivery
5 7 (9.59%) ITIL
5 7 (9.59%) Time Management
6 6 (8.22%) Remote Monitoring and Management
7 5 (6.85%) CRM
7 5 (6.85%) Data Protection
7 5 (6.85%) Document Management
7 5 (6.85%) Fintech
7 5 (6.85%) Workflow
8 4 (5.48%) Cybersecurity
8 4 (5.48%) ITSM
8 4 (5.48%) Penetration Testing
9 3 (4.11%) Asset Management
9 3 (4.11%) Continuous Improvement
9 3 (4.11%) Customer Experience
10 2 (2.74%) Network Management
10 2 (2.74%) Process Improvement
Programming Languages
1 11 (15.07%) SQL
2 1 (1.37%) Python
Qualifications
1 8 (10.96%) Microsoft Certification
2 6 (8.22%) MCSA
3 5 (6.85%) MCP
3 5 (6.85%) MCSE
4 4 (5.48%) A+ Certification
5 3 (4.11%) Degree
6 1 (1.37%) CCNP
6 1 (1.37%) Cisco Certification
Quality Assurance & Compliance
1 15 (20.55%) SLA
System Software
1 23 (31.51%) Active Directory
2 15 (20.55%) Hyper-V
3 5 (6.85%) Virtual Desktop
3 5 (6.85%) VMware ESXi
3 5 (6.85%) VMware Infrastructure
Systems Management
1 5 (6.85%) PaperCut
1 5 (6.85%) vCenter Server
Vendors
1 52 (71.23%) Microsoft
2 5 (6.85%) Meraki
2 5 (6.85%) Sophos
2 5 (6.85%) Ubiquiti
2 5 (6.85%) VMware
3 4 (5.48%) ServiceNow
4 2 (2.74%) Citrix
5 1 (1.37%) Cisco