Help Desk Support Job Trends
Help Desk Support
UK
The median Help Desk Support salary in the UK is £27,500 per year, according to job vacancies posted during the 6 months leading to 17 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 17 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 773 | 609 | 702 |
| Rank change year-on-year | -164 | +93 | -19 |
| Permanent jobs requiring a Help Desk Support | 49 | 68 | 57 |
| As % of all permanent jobs in the UK | 0.041% | 0.14% | 0.082% |
| As % of the Job Titles category | 0.044% | 0.15% | 0.086% |
| Number of salaries quoted | 45 | 50 | 23 |
| 10th Percentile | £23,250 | £24,500 | £21,000 |
| 25th Percentile | £24,785 | £25,000 | £22,625 |
| Median annual salary (50th Percentile) | £27,500 | £28,250 | £26,000 |
| Median % change year-on-year | -2.65% | +8.65% | -5.45% |
| 75th Percentile | £29,500 | £31,375 | £30,125 |
| 90th Percentile | £31,600 | £32,250 | £32,950 |
| UK excluding London median annual salary | £27,500 | £27,500 | £25,000 |
| % change year-on-year | - | +10.00% | - |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| 6 months to 17 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies in the UK with a recognized job title | 110,560 | 43,931 | 66,554 |
| % of permanent jobs with a recognized job title | 92.36% | 89.93% | 95.34% |
| Number of salaries quoted | 74,960 | 25,802 | 38,157 |
| 10th Percentile | £30,000 | £28,000 | £31,250 |
| 25th Percentile | £41,188 | £35,000 | £41,250 |
| Median annual salary (50th Percentile) | £58,500 | £53,000 | £56,000 |
| Median % change year-on-year | +10.38% | -5.36% | -6.67% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £95,000 | £95,000 |
| UK excluding London median annual salary | £55,000 | £45,750 | £50,000 |
| % change year-on-year | +20.22% | -8.50% | -4.76% |
Help Desk Support Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Support' in the job title relative to all permanent IT jobs advertised.
Help Desk Support Salary Trend
Salary distribution trend for Help Desk Support job vacancies in the UK.
Help Desk Support Salary Histogram
Salary distribution for jobs citing Help Desk Support over the 6 months to 17 October 2026.
Help Desk Support Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 17 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | -155 | 46 | £27,500 | - | 5 |
| England | -155 | 43 | £28,000 | -3.45% | 4 |
| South East | -68 | 16 | £29,000 | -1.69% | |
| North of England | -71 | 12 | £24,500 | -10.91% | 1 |
| Yorkshire | -38 | 10 | £24,500 | -10.91% | |
| Midlands | -57 | 7 | £29,000 | -15.94% | |
| Work from Home | -65 | 7 | £34,500 | +38.00% | 1 |
| East of England | - | 5 | £27,750 | - | 1 |
| Wales | - | 5 | £24,000 | - | 1 |
| West Midlands | -43 | 4 | £29,500 | -14.49% | |
| East Midlands | -32 | 3 | £26,000 | - | |
| London | -77 | 3 | £40,000 | +33.85% | 1 |
| North West | -43 | 2 | £27,000 | -6.90% | 1 |
| Scotland | 0 | 1 | - | - | 1 |
Help Desk Support Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 17 October 2026, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support in the job title.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Customer Service | 75.5% | 37 |
| 2 | Microsoft | 55.1% | 27 |
| 2 | Problem-Solving | 55.1% | 27 |
| 4 | Microsoft 365 | 49.0% | 24 |
| 4 | Windows | 49.0% | 24 |
| 6 | SharePoint | 32.7% | 16 |
| 7 | Active Directory | 30.6% | 15 |
| 7 | DHCP | 30.6% | 15 |
| 7 | DNS | 30.6% | 15 |
| 10 | Azure | 20.4% | 10 |
| 10 | SQL | 20.4% | 10 |
| 12 | Entra ID | 18.4% | 9 |
| 12 | Microsoft Excel | 18.4% | 9 |
| 12 | Microsoft Exchange | 18.4% | 9 |
| 12 | Microsoft Office | 18.4% | 9 |
| 12 | Service Management | 18.4% | 9 |
| 17 | ITSM | 16.3% | 8 |
| 17 | Mentoring | 16.3% | 8 |
| 17 | Software Deployment | 16.3% | 8 |
| 17 | VPN | 16.3% | 8 |
| 17 | Wi-Fi | 16.3% | 8 |
| 22 | Asset Management | 14.3% | 7 |
| 22 | Client Onboarding | 14.3% | 7 |
| 22 | Fintech | 14.3% | 7 |
| 22 | Incident Management | 14.3% | 7 |
| 22 | IT Asset Management | 14.3% | 7 |
| 22 | JavaScript | 14.3% | 7 |
| 22 | JSON | 14.3% | 7 |
| 22 | OneDrive | 14.3% | 7 |
| 22 | Patch Management | 14.3% | 7 |
Help Desk Support Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support | 42.9% | 21 |
| 2 | First Line Help Desk Support | 36.7% | 18 |
| 3 | Technical Support | 32.7% | 16 |
| 4 | Help Desk Support Analyst | 24.5% | 12 |
| 5 | 1st Line Support Analyst | 20.4% | 10 |
| 5 | First Line Help Desk Analyst | 20.4% | 10 |
| 7 | 1st Line Technical Support | 10.2% | 5 |
| 8 | Test Analyst | 8.2% | 4 |
| 9 | Help Desk Assistant | 4.1% | 2 |
| 9 | IT Support Analyst | 4.1% | 2 |
| 9 | IT Support Assistant | 4.1% | 2 |
| 9 | Junior Help Desk Support | 4.1% | 2 |
| 9 | Junior IT Support | 4.1% | 2 |
| 14 | Help Desk Adviser | 2.0% | 1 |
| 14 | Help Desk Support Technician | 2.0% | 1 |
| 14 | IT Support Technician | 2.0% | 1 |
| 14 | Product Analyst | 2.0% | 1 |
| 14 | Products Support Analyst | 2.0% | 1 |