Help Desk Support
UK

The median Help Desk Support salary in the UK is £24,000 per year according to job vacancies posted during the 6 months to 25 February 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Feb 2024
Same period 2023 Same period 2022
Rank 711 920 983
Rank change year-on-year +209 +63 -249
Permanent jobs requiring a Help Desk Support 109 103 145
As % of all permanent jobs advertised in the UK 0.14% 0.093% 0.10%
As % of the Job Titles category 0.15% 0.099% 0.11%
Number of salaries quoted 94 75 117
10th Percentile £21,250 £22,000 £19,000
25th Percentile £21,625 £23,500 £22,750
Median annual salary (50th Percentile) £24,000 £25,000 £25,500
Median % change year-on-year -4.00% -1.96% -3.77%
75th Percentile £28,750 £29,375 £29,250
90th Percentile £33,600 £34,500 £32,550
UK excluding London median annual salary £24,000 £25,000 £25,000
% change year-on-year -4.00% - -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 73,695 104,324 133,649
% of permanent jobs with a recognized job title 94.89% 94.18% 95.56%
Number of salaries quoted 55,369 65,580 84,154
10th Percentile £28,500 £32,750 £32,000
25th Percentile £39,420 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £73,750 £82,500 £77,500
90th Percentile £92,500 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Support.

Salary trend for Help Desk Support in the UK

Help Desk Support
Salary Histogram

Salary distribution for jobs citing Help Desk Support over the 6 months to 25 February 2024.

Salary histogram for Help Desk Support in the UK

Help Desk Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 25 February 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +215 108 £24,000 -7.69% 17
UK excluding London +110 104 £24,000 -4.00% 18
South East +88 48 £24,000 -11.52% 8
Midlands +76 30 £24,000 +9.09%
Work from Home +152 27 £22,500 -10.00% 3
West Midlands +88 19 £24,000 +2.13%
North of England +89 16 £23,500 -6.00% 5
Yorkshire +107 12 £23,500 -6.00%
East Midlands +13 11 £25,000 +13.64%
South West +5 7 £27,500 +3.77% 2
London +172 5 £27,500 +1.85% 2
North West +47 2 £136,250 +378.07% 5
East of England +47 2 £25,000 +3.09% 1
North East - 2 £27,649 -
Scotland - 1 £24,500 - 1

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 February 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support in the job title.

1 61 (55.96%) Windows
2 60 (55.05%) Microsoft
3 51 (46.79%) Microsoft 365
4 45 (41.28%) Customer Service
5 44 (40.37%) Social Skills
5 44 (40.37%) Active Directory
6 39 (35.78%) Microsoft Office
7 38 (34.86%) Windows 10
8 30 (27.52%) Problem-Solving
9 20 (18.35%) Azure
10 19 (17.43%) Wireless
11 18 (16.51%) Microsoft Exchange
11 18 (16.51%) LAN
11 18 (16.51%) SLA
12 17 (15.60%) Microsoft Certification
13 16 (14.68%) ITIL
13 16 (14.68%) Entra ID
14 15 (13.76%) Firewall
15 14 (12.84%) Cisco
15 14 (12.84%) Windows Server
16 13 (11.93%) WAN
16 13 (11.93%) Degree
17 12 (11.01%) MCITP
17 12 (11.01%) VLAN
17 12 (11.01%) Network+ Certification
17 12 (11.01%) Cisco Certification
17 12 (11.01%) CCNA
17 12 (11.01%) ADSL
17 12 (11.01%) Broadband
17 12 (11.01%) SharePoint

Help Desk Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (16.51%) Microsoft Exchange
2 12 (11.01%) SharePoint
Applications
1 39 (35.78%) Microsoft Office
2 7 (6.42%) Microsoft Excel
2 7 (6.42%) Microsoft PowerPoint
3 1 (0.92%) Spreadsheet
Business Applications
1 5 (4.59%) assyst
2 2 (1.83%) Sage 200
2 2 (1.83%) Sage 50
Cloud Services
1 51 (46.79%) Microsoft 365
2 20 (18.35%) Azure
3 16 (14.68%) Entra ID
4 5 (4.59%) AWS
5 2 (1.83%) Dynamics 365
6 1 (0.92%) OneDrive
Communications & Networking
1 19 (17.43%) Wireless
2 18 (16.51%) LAN
3 15 (13.76%) Firewall
4 13 (11.93%) WAN
5 12 (11.01%) ADSL
5 12 (11.01%) Broadband
5 12 (11.01%) VLAN
6 6 (5.50%) MPLS
6 6 (5.50%) SD-WAN
6 6 (5.50%) TCP/IP
6 6 (5.50%) Wi-Fi
7 4 (3.67%) DHCP
7 4 (3.67%) DNS
7 4 (3.67%) VoIP
8 2 (1.83%) VPN
9 1 (0.92%) Cisco IOS
9 1 (0.92%) PBX
9 1 (0.92%) SAN
9 1 (0.92%) Structured Cabling
9 1 (0.92%) WebEx
Database & Business Intelligence
1 6 (5.50%) PostgreSQL
2 2 (1.83%) MS Access
2 2 (1.83%) SQL Server
General
1 44 (40.37%) Social Skills
2 12 (11.01%) Telecoms
3 11 (10.09%) Retail
4 6 (5.50%) Analytical Skills
4 6 (5.50%) Finance
4 6 (5.50%) Law
4 6 (5.50%) Local Government
5 4 (3.67%) Documentation Skills
6 2 (1.83%) Aerospace
6 2 (1.83%) Automotive
7 1 (0.92%) Banking
7 1 (0.92%) Inclusion and Diversity
Miscellaneous
1 6 (5.50%) CCTV
1 6 (5.50%) Data Centre
2 5 (4.59%) Driving Licence
2 5 (4.59%) Self-Motivation
3 2 (1.83%) Analytical Mindset
3 2 (1.83%) Mobile App
3 2 (1.83%) Onboarding
3 2 (1.83%) Smartphone
4 1 (0.92%) iPhone
4 1 (0.92%) Management Information System
4 1 (0.92%) Private Cloud
4 1 (0.92%) Replication
Operating Systems
1 61 (55.96%) Windows
2 38 (34.86%) Windows 10
3 14 (12.84%) Windows Server
4 9 (8.26%) Apple iOS
4 9 (8.26%) Windows 7
5 8 (7.34%) Android
6 7 (6.42%) Windows Server 2008
7 4 (3.67%) Linux
7 4 (3.67%) Windows XP
8 3 (2.75%) Windows Server 2012
9 2 (1.83%) Windows 8
10 1 (0.92%) Mac OS
Processes & Methodologies
1 45 (41.28%) Customer Service
2 30 (27.52%) Problem-Solving
3 16 (14.68%) ITIL
4 6 (5.50%) Infrastructure Engineering
5 4 (3.67%) Customer Requirements
5 4 (3.67%) SDLC
6 3 (2.75%) B2B
6 3 (2.75%) CRM
6 3 (2.75%) Customer Experience
6 3 (2.75%) Email Filtering
6 3 (2.75%) Fintech
6 3 (2.75%) Kalman Filter
6 3 (2.75%) System Testing
7 2 (1.83%) Android Development
7 2 (1.83%) Customer Retention
7 2 (1.83%) Gamification
7 2 (1.83%) Hardware Maintenance
7 2 (1.83%) Project Management
7 2 (1.83%) Server Management
7 2 (1.83%) Service Delivery
Programming Languages
1 9 (8.26%) SQL
2 1 (0.92%) PowerShell
Qualifications
1 17 (15.60%) Microsoft Certification
2 13 (11.93%) Degree
3 12 (11.01%) CCNA
3 12 (11.01%) Cisco Certification
3 12 (11.01%) MCITP
3 12 (11.01%) Network+ Certification
4 11 (10.09%) Security Cleared
5 8 (7.34%) DV Cleared
6 7 (6.42%) NVQ Level 3
7 2 (1.83%) HNC
Quality Assurance & Compliance
1 18 (16.51%) SLA
2 6 (5.50%) Cyber Essentials
2 6 (5.50%) Cyber Essentials PLUS
3 1 (0.92%) GDPR
System Software
1 44 (40.37%) Active Directory
2 7 (6.42%) Virtual Machines
2 7 (6.42%) VMware Infrastructure
3 4 (3.67%) Hyper-V
4 3 (2.75%) GPFS
4 3 (2.75%) VMware Server
4 3 (2.75%) VMware Workstation
5 1 (0.92%) pfSense
5 1 (0.92%) Terminal Server
5 1 (0.92%) Virtual Desktop
5 1 (0.92%) VMware ESXi
Systems Management
1 2 (1.83%) SCCM
2 1 (0.92%) Autotask
2 1 (0.92%) Microsoft Intune
Vendors
1 60 (55.05%) Microsoft
2 14 (12.84%) Cisco
3 7 (6.42%) VMware
4 6 (5.50%) Citrix
4 6 (5.50%) ServiceNow
5 3 (2.75%) Apple
5 3 (2.75%) CrowdStrike
5 3 (2.75%) Cylance
5 3 (2.75%) WatchGuard
6 2 (1.83%) Sage
6 2 (1.83%) Siemens
6 2 (1.83%) Veeam
6 2 (1.83%) Xero
7 1 (0.92%) CheckPoint
7 1 (0.92%) ConnectWise
7 1 (0.92%) HP
7 1 (0.92%) Remedy
7 1 (0.92%) Sophos
7 1 (0.92%) TP-LINK
7 1 (0.92%) Ubiquiti