401 to 425 of 2,167 Customer Service Jobs in England

IT Service Delivery Manager Global Law Firm – London Hybrid Working – 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be responsible for … IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement … processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you You will have previous experience as a Service Delivery Manager, managing a More ❯

IT Support Technician required by a well-established school near Watford. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting staff and students with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly … Analyst, Windows XP/7/8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Technician - Education More ❯

you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? And have you worked within an MSP environment? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry … leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a … team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary : £35,000 - £45,000 Location : Redhill (own transport essential More ❯

Software Development Engineer , Customer Engagement Technology As a Software Engineer on the Data and AI team, you will design and build robust, secure data infrastructure systems. You'll architect for real-time data processing needs, implement secure storage solutions, and develop privacy-compliant data access layers. Additionally, you'll build infrastructure that supports the complete lifecycle of Artificial Intelligence … business capabilities. If you enjoy solving complex technical challenges in high-scale environments, working in a collaborative and dynamic team, and want to make a lasting impact on Amazon Customer Service worldwide, this is your opportunity. Come join us on this exciting journey! Key job responsibilities Design and implement enterprise-scale data infrastructure and storage solutions that ensure … this role and want to make an impact on a global scale, please apply! About the team The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Computer More ❯

a well-established global leader in process equipment and components; they partner with most of the major process manufacturing companies across the world. They have an enviable reputation for customer service, innovation and help their customers to become more efficient, reliable, reduce downtime ensuring their process is optimised to the highest standards and levels of sustainability. Due to … win and grow this segment. You will be working for an outstanding brand with some powerful case studies, world class products, technical support and reputation for innovation and great customer service to help you achieve success. You will follow up on all leads and enquiries and take responsibility for managing the full sales process from prospecting, initial contact … tendering, technical support and follow up meetings when required. This will include regular customer site visits, understanding the customer requirements with a view to closing and winning the business. There will be full support and back up to ensure you are successful including marketing, internal sales, and product training in the USA and Europe. Moreover, often this companys More ❯

a well-established global leader in process equipment and components; they partner with most of the major process manufacturing companies across the world. They have an enviable reputation for customer service, innovation and help their customers to become more efficient, reliable, reduce downtime ensuring their process is optimised to the highest standards and levels of sustainability. Due to … win and grow this segment. You will be working for an outstanding brand with some powerful case studies, world class products, technical support and reputation for innovation and great customer service to help you achieve success. You will follow up on all leads and enquiries and take responsibility for managing the full sales process from prospecting, initial contact … tendering, technical support and follow up meetings when required. This will include regular customer site visits, understanding the customer requirements with a view to closing and winning the business. There will be full support and back up to ensure you are successful including marketing, internal sales, and product training in the USA and Europe. Moreover, often this companys More ❯

key point of contact for customers and internal teams, ensuring the smooth coordination of helpdesk operations. This role requires excellent communication skills, the ability to multitask effectively, and a customer-focused approach to problem-solving. Key Responsibilities: Act as the first point of contact for all helpdesk-related enquiries via phone and email. Log, monitor, and manage service … all tasks are completed in line with company SLAs and compliance standards. Support team leaders and management with administrative and operational duties. Maintain a high level of professionalism and customer service at all times. Person Specification: Essential: Previous experience in a helpdesk, facilities coordination, or customer service role Excellent organisational and time-management skills Strong verbal More ❯

Director, Customer Success page is loaded Director, Customer Success Apply locations Newcastle, GBR time type Full time posted on Posted Today job requisition id R25_797 At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. … Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a Director, Customer Success in Newcastle (office based) to be part of making this happen. The ideal candidate will possess solid communication skills, be a strongsales negotiator and people manager, and have … customers to meet their needs and drive growth in the account. Responsibilities: Managing a set of customers who are utilizing Arctic Wolf's CyberSOC solution Managing a team of Customer Success Managers, to support and drive revenue growth for customers leveraging Arctic Wolf Services Coaching your team to achieve renewal and expansion targets through consultative selling techniques Listening to More ❯

as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technicals client is an established and well-regarded … and take initiative. Eager to continuously learn and support new systems and services. Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. Excellent customer service skills, with confidence in both phone and face-to-face interactions. Determining priorities in an environment where customer demand varies constantly. Keeping up to date with … product knowledge, technical and regulatory changes Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: Experience in Customer Service and Network Operations Technical Engineering background Familiarity with MOD systems and equipment support Hands-on experience with Inmarsat and/or VSAT systems Knowledge of customer equipment and systems, including: Maritime satellite equipment (Inmarsat),VSAT More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

Platform and/or D365 solutions based on established patterns and best practices, working with development teams as well as directly with customers Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, implementing best practice development standards Liaise directly with customers to gather/… Demonstrated 5+ years project experience developing solutions using D365 CE, Power Apps – both Model Driven and Canvas, Power Automate and Power Pages. Comprehensive understanding of Non-Functional Requirements Excellent customer service and communication skills Experience developing solutions using Dynamics 365 applications (Sales & Customer Service) 5+ years server-side development experience preferably using C#/.Net/… with accessibility in mind Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at More ❯

Platform and/or D365 solutions based on established patterns and best practices, working with development teams as well as directly with customers Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, implementing best practice development standards Liaise directly with customers to gather/… Demonstrated 5+ years project experience developing solutions using D365 CE, Power Apps – both Model Driven and Canvas, Power Automate and Power Pages. Comprehensive understanding of Non-Functional Requirements Excellent customer service and communication skills Experience developing solutions using Dynamics 365 applications (Sales & Customer Service) 5+ years server-side development experience preferably using C#/.Net/… with accessibility in mind Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at More ❯

Platform and/or D365 solutions based on established patterns and best practices, working with development teams as well as directly with customers Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, implementing best practice development standards Liaise directly with customers to gather/… Demonstrated 5+ years project experience developing solutions using D365 CE, Power Apps – both Model Driven and Canvas, Power Automate and Power Pages. Comprehensive understanding of Non-Functional Requirements Excellent customer service and communication skills Experience developing solutions using Dynamics 365 applications (Sales & Customer Service) 5+ years server-side development experience preferably using C#/.Net/… with accessibility in mind Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at More ❯

cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting. This role also requires you to provide end-to-end support across Service Desk tiers (13). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and … service request fulfilment when required. The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. Key Responsibilities as a Cloud Operations Engineer: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage … solutions. Create and maintain scripts (e.g., PowerShell) to automate operational tasks. Contribute to design and implementation of new cloud and hybrid solutions. Service Desk Element: Tier 13 Service Desk Duties Act as an escalation point for complex incidents and service requests. Provide support across Service Desk functions, including: Tier 1 Initial triage, logging, password resets, account More ❯

A UK-based solutions provider is seeking a Data Analyst for Customer & Sales Support of their logistics clients on a permanent basis. This hands-on role combines customer service, data analysis, and platform support. You'll work with clients across the logistics sector, supporting onboarding, training, and go-live activities both remotely and on-site. The role … is remote with travel expected when required. Key Responsibilities: Respond to customer queries via support tickets Prepare and analyse logistics and routing data Benchmark data and create reports (pre- and post-sales) Set up and test mobile applications Prepare project scoping and onboarding documentation Deliver virtual and on-site client training Support customers during go-live periods (flexible hours … Conduct platform testing pre- and post-release What You’ll Need: Experience in logistics, transport, or supply chain environments Strong customer service and communication skills Proficiency in Microsoft Office Familiarity with CRM/ERP systems (preferred) JIRA experience (preferred) Technical minded Problem-solving mindset and ability to multitask Ability to work independently and remotely Excellent written and spoken More ❯

Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Stirling and Glasgow The Role: Providing in-person and remote technical support, ensuring a positive user … permissions. Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree … certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, Please APPLY ASAP. More ❯

to make an impact in a fast-paced environment, we want to hear from you! Key Responsibilities: Lead and Inspire : Manage and motivate a talented team of sales and customer service professionals. Set ambitious sales targets and drive team performance. Drive Business Growth : Identify new business opportunities through networking, market research, and relationship building. Close deals and expand … the customer base. Enhance Digital Presence : Collaborate with marketing and web consultants to boost the company website's performance, focusing on eCommerce strategies and user experience. Innovate Sales Strategies : Work with leadership to develop innovative sales strategies. Launch new product ranges that meet customer demands. Collaborative Leadership : Foster strong cross-functional relationships with marketing, customer service More ❯

Do you have a strong background in VMWare, Windows Server, AD, O365 and some experience of working on complex infrastructure issues? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Infrastructure Engineer/Analyst - About the company Do you want to be part of a successful organisation, that … ensuring effective working across the full range of services provided by the business and liaise with 3rd party suppliers and external contractors, and manage escalated issues logged by the service desk. The role will involve working with technologies such as Virtualisation (VMWare), SAN, Cloud, Windows Server, AD, Exchange, Office365, PowerShell, Networking ( Meraki), Firewalls etc. 3rd Line Engineer/Analyst … vouchers, discounted leisure, and travel scheme. 28 days holiday Hybrid working ( 2 days per week from home) Flexible working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at More ❯

site work once trained. Key Responsibilities: Deliver technical support via phone, email and remote tools Maintain up-to-date product knowledge on hardware and software Investigate and resolve escalated customer issues Create and update technical support documentation Attend client sites to resolve issues (after training) Assist with system specifications and custom build panels Collaborate with customer service … in technical support or engineering Background in physical security systems such as door entry, access control or CCTV Strong knowledge of Microsoft Windows and IT systems Excellent communication and customer service skills Confident problem-solver, technically curious and methodical Hold a full UK driving licence Bonus if you have: 5+ years in the security systems sector Experience delivering … technical training BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering Why Apply? Competitive salary 25 days holiday + bank holidays, increasing with service Annual bonus and commission schemes Pension scheme, life assurance, and health perks Modern working environment in Luton Ongoing training and long-term career development Regular social and wellbeing events Ready to make More ❯

site work once trained. Key Responsibilities: Deliver technical support via phone, email and remote tools Maintain up-to-date product knowledge on hardware and software Investigate and resolve escalated customer issues Create and update technical support documentation Attend client sites to resolve issues (after training) Assist with system specifications and custom build panels Collaborate with customer service … in technical support or engineering Background in physical security systems such as door entry, access control or CCTV Strong knowledge of Microsoft Windows and IT systems Excellent communication and customer service skills Confident problem-solver, technically curious and methodical Hold a full UK driving licence Bonus if you have: 5+ years in the security systems sector Experience delivering … technical training BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering Why Apply? Competitive salary 25 days holiday + bank holidays, increasing with service Annual bonus and commission schemes Pension scheme, life assurance, and health perks Modern working environment in Luton Ongoing training and long-term career development Regular social and wellbeing events Ready to make More ❯

value from their tech tools. Rectifying faults and providing advice on a wide range of hardware and related software. We are looking for someone with great hardware knowledge and customer service skills. Role Key Accountabilities: Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment Maintain an organised tech … with cyber security and audit requirements Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs Contribute to knowledge sharing by creating documentation or guides to help improve … connectivity troubleshooting Experience or interest in diagnostic tools and performance testing software Awareness of data protection and security, including safe data handling and secure data erasure practices Passionate about customer service, ensuring clear, friendly, and professional support for colleagues Excellent written and verbal communication skills with the ability to explain technical concepts in simple terms Organised and methodical More ❯

3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support … V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception … Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will More ❯

3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support … V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception … Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will More ❯

The Role As part of our expanding UK and international operations, we are hiring an IT Support Engineer for our London office. You will resolve user issues via the Service Desk, providing first-line support for all Cundall users, including remote support and administration of desktops, laptops, and Microsoft Teams. The role may involve travel to other Cundall offices. … Ideal candidates will have a problem-solving attitude, the ability to give clear technical instructions, and familiarity with remote troubleshooting techniques. Your goal will be to ensure prompt, accurate customer service and timely resolution of IT issues. The Skills A formal bachelor's degree in computer science or IT is required, along with proven experience in first/… resolve technical issues, and contribute to knowledge sharing. High standards for attention to detail, organization, thoroughness, and collaboration are essential. Additional skills include network administration, scripting, debugging, hardware commissioning, customer service orientation, and excellent communication skills to engage stakeholders effectively. We value diversity and inclusion, welcoming applications from all backgrounds and identities to foster an environment where everyone More ❯

Our client is looking for a Technical Sales Support professional to join their team. This role is all about combining technical know-how with excellent customer service to support clients and internal teams. Youll provide technical expertise, prepare documentation, and ensure tailored solutions are delivered smoothly. What youll do: Assess project requirements and recommend solutions Prepare technical quotations … proposals, and drawings (training on SolidWorks provided) Support customer enquiries and product presentations Develop deep product knowledge of their systems, features, and industry applications Work in collaboration with both technical and non-technical teams What theyre looking for: Technical customer service background in either construction, power, or utilities Great communication skills and able to explain technical information … clearly Strong customer focus and relationship-building skills Commitment to continuous learning and improvement Proficient in MS Office; training provided for Sage 200, Salesforce & SolidWorks Ideally experience reading and interpreting technical specifications, drawings, catalogues, standards, and installation guides (Full training to be provided) Willingness to travel occasionally About you: Youre technically minded, proactive, and enjoy solving problems for customers. More ❯