476 to 500 of 1,202 Customer Service Jobs in England

Role Senior Account Manager Based Home/Hybrid The Business Our client is a high-growth technology company. The provide a SaaS based service to the fleet industry that improves businesses and private motorists fuel efficiency and safety. Their technology has been proven to reduce fuel use and emissions … lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key duties and responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both ...

Office Administrator – Job Description We are seeking an administrator with exceptional customer service skills who is eager to make an impact in a fast-growing technology company.This role offers the opportunity to support both clients and the sales team, contributing directly to the success of the business. … client accounts, and more.Note: A car is required for this role, as the office is not accessible via public transport. Key Responsibilities Responding to customer enquiries via phone and email with professionalism and care Processing payments over the phone Onboarding new customers to the platform Managing SIM card inventory ...

improvement. Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM. Support the design of forms, catalogs, service portals, dashboards, and reports. Implementation Support Work closely with developers and technical teams to ensure requirements are understood and implemented correctly. Assist in testing activities … ITSM, HRSD, ITAM, and CSM. Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops. Process Knowledge: Understanding of ITIL principles and HR or customer service processes. Communication Skills: Ability to translate complex technical concepts into business-friendly language. Collaboration: Comfortable working with cross-functional teams, including developers ...

Looking For Personal Attributes Confident communicator with the ability to engage with customers at all levels. Positive, self-motivated attitude with strong customer service values. A proactive team player who can also work independently when required. Strong organisational skills and excellent attention to detail. Effective troubleshooting ability … hours work may be required due to the nature of project deployments. A full UK driving licence is essential due to travel between customer sites. ...

client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business … success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider ...

primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them …/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work ...

business telephony solutions, catering to businesses and care homes across the UK. Role Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system. Provide clear, friendly, and professional assistance to resolve technical issues. Diagnose and resolve basic technical problems … escalating complex issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations. Training Career progression ...

Join a leading independent technology and services provider as a First Line Analyst. Job Overview: We are seeking First Line Analysts to join the Service Desk team supporting First Group. This role involves handling incoming calls and emails, logging incidents, and providing first-contact resolution where possible. Analysts will … changed and creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. Key Requirements: Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written ...

this is where you start. What You Will Achieve (Key Responsibilities) This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution. Front-Line Resolution: Be the primary technical … Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily ...

this is where you start. What You Will Achieve (Key Responsibilities) This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution. Front-Line Resolution: Be the primary technical … Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily ...

Client Relationship Manager will be responsible for devising and implementing strategic initiatives that strengthen client and supplier relationships, developing and commercialising the high-quality service provided to both existing and new clients, which will lead to increased revenue and help to drive future business growth. The Client Relationship Manager … business. The Person: The successful candidate will have a proven track record gained in a client facing role, having worked as a Client Manager, Customer Success Manager or similar. They will be a strong relationship builder who is commercially astute and comfortable working proactively in an environment where they ...

roles Solid knowledge of Windows 10/11, Microsoft 365, and enterprise applications Basic networking knowledge and experience with Active Directory Excellent communication and customer service skills This is a great opportunity to work onsite with a respected company. If this opportunity is for you please dont hesitate ...

occasion, if required. Skills/Technologies: Strong IT support experience in a networked environment. Knowledge of Windows OS, AD, DNS/DHCP, virtualization. Excellent customer service and problem-solving skills. Ability to work independently and manage time effectively. Degree-level IT qualification or equivalent experience required. ...

Associate) - preferred/required. Experience with Slack (Salesforce Certified) and Airtable administration. Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud). Strong customer service, communication, and problem-solving skills. Nice to Have Scripting experience (Google Apps Script, PowerShell, or Python). Microsoft 365 administration experience. *Rates ...

automation of processes Extensive knowledge of supporting the Microsoft 365 technology stack Strong SharePoint online knowledge and skills Strong attention to detail and excellent customer service ethos Strong technical and governance documentation skills Ability to work autonomously and as a team player Prioritise and sequence the Microsoft ...

permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, 'can-do' attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site … Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five ...

role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life … hardware faults and the installation of spares or components as required Installation and decommission of managed equipment within the Data Centres and external customer sites Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments Accepting and taking ownership of fault escalations from ...

Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. … Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. ...

contract Inside IR35 This area is a rapidly growing car benefit provider particularly in electric vehicles. They have traditionally had a strong public sector customer base which over the last two years has seen a dramatic growth in leading blue chip corporate businesses wanting to improve their green credentials. … their internal Salesforce team for the next 12 months. The purpose of the role is to help our internal team to implement Agentforce for customer service teams and Experience Cloud as a customer portal that will improve staff productivity and can scale with the business in addition ...

utilising company CRM and other client management tools. Collaboration & Coordination: Coordinate with internal departments such as professional services, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams … align and enhance service delivery. Sales & Opportunity Development: Support Relationship Managers in identifying opportunities to promote Trident’s products and services. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support: Maintain accurate and up-to-date client records, including managing ...

organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations: London | Hybrid Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration … role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client's business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer ...

organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations : London | Hybrid Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration … role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer ...

telecoms support, with a talent for solving technical issues quickly and effectively? Are you confident working with cloud-based systems and delivering excellent service in a B2B environment? If so, we have an exciting opportunity for you. Were looking for a dedicated Technical Support Engineer to join our collaborative … their experience with us. If you're ready to bring your technical expertise to a role where you'll make a real impact on customer experience, we'd love to hear from you Key Responsibilities: Being a team player in a driven fast paced Support team. Liaising with ...

Salary/Rate: Competitive (TBC based on experience) What You'll Be Doing: You'll be the first point of contact for all service requests and queries, ensuring they are logged accurately and passed to the correct teams for action. This involves: Logging, prioritising, and tracking service requests … incidents. Providing exceptional customer service via phone and email. Managing and updating data within our systems. What You'll Need: ESSENTIAL: Significant previous experience working in a busy helpdesk or similar service environment. ESSENTIAL: Proven working knowledge and experience with the CAFM system Maximo . Excellent communication ...

Line Engineer - IT Managed Services - London A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed … collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: - Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents - Answer service desk calls and log tickets on their ...