51 to 75 of 1,218 Customer Service Jobs in England

Service Desk Customer Liaison Macclesfield | Full-Time | On-Site (5 Days) Overview We are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service … someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service. The Role As part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. ...

Customer Support Manager Managing Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded. Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations. … processing of Repair Orders from the point the Repair Order is created by the Customer to the point the Repair Order is closed by the Customer, including Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer. Managing the service delivery ...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant … initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Customer Service Agent/Helpdesk Agent Salary Up to £26,000 depending on experience Hours • 9-hour day on a rotational shift pattern between 7am 7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service … Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible … providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

client based in Essendine is looking to recruit a Customer Support Technician on a fulltime permanent basis due to the department growing. Working as part of an established team you will provide 1st line remote customer service for our clients customers. This role will involve excellent customer service but also the IT side to resolve technical queries. (more detailed IT problems are escalated up through the proper channels). The role will also involve taking inbound calls and trying to resolve the problem whilst the customer is on the phone and this will ...

Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand ...

First Line Support Engineer/IT Service Desk Technician A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You’ll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support … Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION ...

partnering with a global business operating across the EMEA region. Renowned for delivering innovative printing and document solutions, the organisation continues to strengthen its customer service offering and technical support capability as part of its ongoing growth and operational development. As part of this continued investment, the business … exceptional support experience across a broad range of hardware, software and network-related solutions. This position is ideally suited to a technically capable and customer-focused support professional who thrives in a fast-paced environment and enjoys combining hands-on troubleshooting expertise with excellent communication and service delivery ...

infrastructure specialist trusted to deliver major network build projects across the UK.As a key partner to leading telecoms providers, they offer a full turnkey service, from initial survey and design through to construction, testing, and project delivery. With a strong pipeline of work and an excellent industry reputation, this … rollout. Job Purpose The Residential Fibre Installation Engineer is responsible for the installation, testing, commissioning, maintenance, and repair of fibre broadband services within residential customer properties across the North West. The role involves delivering high-quality customer service while ensuring all installations meet company, industry, and health ...

Your new role My client is seeking a proactive and scheduled administrator to join their busy service team. This is an excellent opportunity for an organised individual who thrives in a fast-paced environment and enjoys delivering outstanding customer service.Working closely with the Service Desk Manager … wider business teams, you will play a key role in ensuring the smooth coordination of engineers, effective management of customer enquiries, and delivery of high-quality aftercare support. You will be one of the first points of contact for customers, helping to ensure service levels and contractual obligations ...

Service Delivery Associate Location: Northampton (Hybrid) Salary: £28K-30K As a Service Delivery Associate at Bechtle you will be working within our Shared Delivery Hub. You will be a proactive and customer-focused individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. … support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client ...

Customer Service Technical Representative Location: Bristol Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform … existing employees, we drive a culture that is founded on positive change and development. Summary of the role Act as Technical Support to Customer Services, dealing with technical queries from administrators & customers. Individuals in this role will provide input to projects and review all procedural changes as well ...

Service Desk Engineer St Neots (PE19) Permanent Full Time Salary: £26,000 - £30,000 DOE 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 days' annual leave Two pension schemes to choose from Private Medical & Dental Insurance, plus discounts … Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional Development support Annual Wellness Allowance Join our Service Desk team and build your IT career We're looking for an enthusiastic IT Service Desk Engineer to join our fast-paced ...

Service Delivery Analyst Hemel Hempstead £28,719 per annum Full Time: 35 Hours per week, Monday to Friday 9am - 5pm Join Our Team as an IT Service Delivery Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where … make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial ...

software via phone, email, social media, and live chat. Role We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow efficiently. We are looking for a proactive, tech-savvy problem solver … join our customer-facing support team as an apprentice. In this role, you will join our growing team of go-to experts for our platforms, assisting users with queries and guiding them through our software via phone, email, social media, and live chat. What you'll be doing: Provide ...

Service Desk Analyst (customer service) - £15.18 per hour - Peterborough Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities … Service Desk Analyst Present a professional image of the company to deliver positive customer experience throughout the customer journey Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles Responsible for working in adherence ...

Customer Experience & Business Support Specialist £30-38K DOE. Office based near Fleet, Hampshire. Are you technically minded, commercially aware and excited by the opportunity to help transform the customer experience in a growing business? This role would suit someone early in their career who is technically curious … customer-focused and keen to support projects that improve systems and efficiency. You may be a graduate, in your first or second role, or more experienced and looking to build a long-term career. You will be practical, curious, willing to learn and motivated by making a real contribution. ...

Japanese Speaking Customer Support Specialist (Temporary) Location: Hybrid - London (likely to become fully remote) Pay: £14.00 per hour (Day Shift) £15.00 per hour (Night Shift) Start Date: Expected 13th July (subject to change) We are currently recruiting 4 Japanese Speaking Customer Support Specialists to join an important temporary … project supporting a major data breach response campaign. This is an excellent opportunity for fluent Japanese speakers with strong customer service skills to join a professional and supportive team, helping customers during a sensitive and important time. Initially, the role will be hybrid from either our Ringwood ...

Service Account Manager Salary: £27,000 per year | Location: Harrogate | Hours: Full-time, 9am - 5pm Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking. Our client is a well-established business based in Harrogate. … position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background in Customer ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...